JULIANA MARL C.

ARRADAZA 12 - FRANCISCO

BELLBOY SCRIPT (Check – in)

Bellboy: Good morning, ma’am. Welcome to Chains Hotel. May I carry your luggage, please? I will lead
you to the receptionist area.

Guest: Good morning. Sure, thank you.

Bellboy: Alright ma’am, follow me this way please.

Receptionist: Good morning, ma’am. What can I do for you?

Guest: Good morning. I already had my reservation in your hotel. Where can I check-in today?

Receptionist: Let’s go to the front desk area ma’am. The front desk clerk will answer your inquiries.
Please, come after me.

Guest: Okay.

Receptionist: You are now here at the front desk area ma’am. You can ask the clerk right away.

Guest: Thank you so much.

Front Desk Clerk: Good morning, ma’am. Is there something I can do for you?

Guest: Yes please. I already had a reservation here in your hotel and today is my check-in schedule.

Front Desk Clerk: Can I have the complete name, please.

Guest: Yes, it’s under the name of (name).

Front Desk Clerk: Alright ma’am. Please, allow me to look at your reservation first.

Guest: Okay, I will wait.

Front Desk Clerk: Based on your reservation ma’am. You took a one studio room with a one single bed
that is located at the seashore and your room number is 203. Am I correct, ma’am?

Guest: Yes, that’s it.

Front Desk Clerk: Alright ma’am. Would you kindly fill-up this form for your current balance.

Guest: Okay, done. Here you go.

Front Desk Clerk: Thank you, here is your room key card.

Guest: Thank you so much.

Front Desk Clerk: By the way ma’am, would you like to avail our membership club?

Guest: No, thank you. I am good.

Guest: Alright. Thank you so much.

Bellboy: Please follow me, ma’am.

Guest: Okay.

Bellboy: This is your room, ma’am. Number 203. Just wait for a moment, I will open the door first.

Guest: Sure, go ahead.

(The bellboy will knock and open the door, will enter the room, turn on the light and open the curtain)

Bellboy: After you, please.

Guest: Thank you.

(Bellboy will bring the luggage in the room)

Bellboy: Ma’am (name) kindly allow me to explain about the facility and its amenities.

Guest: Sure, no problem. I would be delighted.

Bellboy: Ma’am (name) firstly, this is room has its own free wi-fi. You can access our strong internet
connection where you also can use the television if you love watching Netflix or other channels.
Furthermore, this is the telephone. If you want to make an international call, just dial the number 001
then the recipient’s number and if you want to call for room service, just dial 002. You can also dial 003
for front desk and 004 for housekeeping service. Next, this is the wardrobe. You can keep your clothes
and other personal stuffs here. Additionally, this is the air conditioner. You can adjust the temperature
whenever you like by using this remote control. Lastly, this is the bathroom and has a free shampoo and
conditioner. While, you also can adjust the shower into hot or cold water by pressing the button. All
right, ma’am. Do you have any questions?

Guest: I guess, that was clear enough. I don’t have anything to ask. Thank you so much.

Bellboy: You are welcome, ma’am. May I take the luggage tag?

Guest: Of course, here you go.

Bellboy: Thank you ma’am. I hope you’ll enjoy your time. Have a nice stay.

(Bellboy will close the door)

Front Desk Clerk: Good afternoon, this is (name) from front desk area speaking. May I know how can I
assist you ma’am or sir?

Guest: Good afternoon, I would like to check – out today. Could you call your bellboy to help me carry
my luggage?

Front Desk Clerk: Alright, ma’am. May I know your room number, please?

Guest: My room number is 203.

Front Desk Clerk: Please wait for a moment, ma’am. I will just call our bellboy to come to your room,
immediately.

Guest: Okay, thank you.

Front Desk Clerk: You’re welcome, ma’am.

(Front desk clerk will ring the bell three times to call the bellboy)

Front Desk Clerk: Excuse me, Mr. (name). Please come to room number 203 to pick up the guest
luggage.

Bellboy: Yes, I will go to room number 203. Thank you for your information.

Front Desk Clerk: Thank you.

(The bellboy arrived in front of the doors’ guest room and knock three times)

Bellboy: Bellboy, please

Guest: Please, come in.

Bellboy: Excuse me, Ma’am. Would you like to check – out now?

Guest: Yes, you’re right. Please help me with my luggage.

Bellboy: All right, ma’am. Have you finished preparing all of your luggage?

Guest: Yes, already done.

Bellboy: May I check it again, ma’am? I just want to make sure that there are no personal stuffs left
behind.

Guest: Of course, thank you.

Bellboy: All right ma’am, everything is clear. May I carry your luggage?

Guest: Sure, here it is.

Guest: Okay.

(The bellboy arrived in the lobby with the guest)

Bellboy: All right, ma’am (name) we are arrived at the lobby. You can now check – out in the front desk
area.

Guest: Okay, thank you.

Bellboy: You are welcome, ma’am. I’ll just wait for you here to help you put your luggage in the parking
lot.

Guest: Okay.

(The guest goes to front desk area)

Front Desk Clerk: Good afternoon, ma’am (name). How can I assist you?

Guest: Good afternoon. I would like to check – out today.

Front Desk Clerk: Okay ma’am. May I know what your room number, please?

Guest: My room number is 203

Front Desk Clerk: Okay ma’am. So, you are Ms. (name) and you have stayed within 1 week since May
15th. Is that correct, ma’am?

Guest: Yes, that’s right.

Front Desk Clerk: All right, ma’am. Please wait for a moment, I would like to check your bill.

Guest: Yes please.

Front Desk Clerk: Excuse me, ma’am. This is your bill.

Guest: Thank you.

Front Desk Clerk: May I know about your payment process, ma’am?

Guest: I will pay by credit card. By the way, what kind of card do you accept in your hotel?

Front Desk Clerk: We will accept 3 kinds of credit cards such as PAY MAYA, BDO and G CASH. May I
know what kind of credit card will you use to pay?

Guest: I will pay through BDO.

Front Desk Clerk: All right, ma’am. Could I borrow your credit card, please? To complete your payment?

Guest: Here it is.

Front Desk Clerk: Please enter your card pin number here, ma’am.

Guest: Okay, done.

Front Desk Clerk: All right ma’am (name). Here’s your credit card.

Guest: Thank you. Here’s your room key.

Front Desk Clerk: Well, thank you for coming in our hotel ma’am (name). I hope you will have a next trip
so that you could stay here next time on your holiday.

Guest: You are welcome.

(The guest return to the lobby)

Bellboy: Are you done processing your payment, ma’am?

Guest: Yes.

Bellboy: All right ma’am (name). Please, follow me to the parking lot.

(The bellboy and the guest are passing by the receptionist)

Receptionist: Good afternoon, ma’am. Is there something I can do for your check – out? Would like me
to grab you a taxi?

Guest: Good afternoon. No, thank you. I have my car.

Receptionist: All right ma’am. Let the bellboy assist you instead.

Guest: Okay.

Receptionist: Okay, ma’am. Thank your for staying in our hotel. Have a safe travel.

Guest: Thank you.

Bellboy: Let’s go, ma’am (name).

(The bellboy put the luggage in the trunk)

Guest: Thank you so much for helping me. Here’s your tip.

Bellboy: Thank you ma’am. I hope I’m going to see you next time in our hotel

Guest: Yes, sure.

Bellboy: Goodbye, ma’am. Have a safe drive.