MITEL

5000 Communications Platform (CP)

System Administration & Diagnostics

Title space availble here. Title space availble here.

Title space availble here. Title space availble here.
Title space availble here. (Frutiger 57Cn 16pt)

Guide
 Part Number
550.8125

Mitel System Administration & Diagnostics Guide

Issue 5.0, February 2011

 Notice
This manual is released by Mitel Networks Corporation as a guide for certified service personnel. It provides
information necessary to properly configure, maintain, and operate the product.
The contents of this document reflect current company standards and are subject to revision or change without
notice. Some features or applications mentioned may require a future release and are not available in this
release. Future product features are subject to availability and cost. Some features may require additional
hardware and/or specific software.
The contents of this manual may include technical or other inaccuracies. Mitel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this manual will
be documented in addenda to the manual or succeeding issues of the manual.

For additional information and/or technical assistance in North America, certified technicians may contact:
Mitel Networks Corporation
Technical Support Department (USA)
7300 West Boston Street
Chandler, AZ 85226-3224
1-888-777-EASY (3279)

For information on how to contact Mitel Technical Support outside of North America, please refer to your
Channel Support Agreement.

If you have any questions or comments regarding this manual or other technical documentation, contact the
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© 2010-2011 Mitel Networks Corporation

Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
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 Limited Warranty

Limited Warranty
Mitel warrants that its products will, if delivered to the end-user in undamaged condition, be free
from defects in material and workmanship under normal use and service for the period set forth
on the current warranty periods as published in the U.S. Price List from time to time and
substantially in conformance with the documentation (functional and operating specifications)
that Mitel publishes regarding same (end-user reference and operating manuals and guides
relating to the program). Mitel does not, however, warrant that the functions contained in the
software program will satisfy Dealer's particular purpose and/or requirements or that the
operation of the program will be uninterrupted or error free.
Mitel shall incur no liability under this warranty and this warranty is voidable by Mitel (a) if the
product is used other than under normal use, with certified repair and maintenance service and
under proper environmental conditions, (b) if the product is subject to abuse, misuse, neglect,
flooding, lightning, power surges, third-party error or omission, acts of God, damage, or
accident, (c) if the product is modified or altered (unless expressly authorized in writing by
Mitel), (d) if the product is installed or used in combination or in assembly with products not
supplied or authorized by Mitel and/or which are not compatible with or are of inferior quality,
design, or performance to Mitel or Mitel supplied products so as to cause a diminution or
degradation in functionality, (e) if there is a failure to follow specific restrictions in operating
instructions or (f) if payment for product has not been timely made.
The sole obligation of Mitel and the exclusive remedy and recourse of Dealer under this
warranty, or any other legal obligation, with respect to product, including hardware, firmware,
and software media, is for Mitel, at its election, to either repair and/or replace the allegedly
defective or missing product(s) or component(s) and return (prepaid) same (if necessary), or
grant a reimbursement credit with respect to the product or component in the amount of the
sales price to the Dealer. With regard to a software program design defect, however, to the
extent it prevents the program from providing functionality and/or operating as intended by Mitel,
is service affecting, and prevents beneficial use of the product, Mitel does undertake to use its
best efforts to devise a suitable corrective solution to the problem within a reasonable period of
time; should said action, however, not substantially resolve the problem, then Mitel reserves the
right to substitute a new release (“stream”) of software as soon as it is generally made available
by Mitel. The above, with regard to a software design defect, likewise, constitutes the sole
obligation of Mitel and exclusive remedy of Dealer hereunder.
The responsibility of Mitel to honor the express limited warranty stated above also shall be
predicated on receiving timely written notice of the alleged defect(s) with as much specificity as
is known within thirty (30) calendar days of the malfunction or by the expiration of the warranty
period (plus thirty [30] calendar days), whichever occurs first. Mitel shall further have the right to
inspect and test the product to determine, in its reasonable discretion, if the alleged malfunction
is actually due to defects in material or workmanship. Unless waived by Mitel, Dealer agrees to
return (prepaid) the allegedly defective product or component to Mitel for inspection and/or
testing, and, if appropriate, for repair and/or replacement.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page vii
Network Security Statement

NOTICE
The above express Limited Warranty is in lieu of all other warranties, express or implied,
from Mitel Networks Corporation, or Inter-Tel, Inc., and there are no other warranties which
extend beyond the face of this warranty. All other warranties whatsoever, including the
implied warranty of merchantability and the implied warranty of fitness for a particular pur-
pose relating to use or performance of the product, including its parts, are hereby excluded
and disclaimed.
In no event shall Mitel Networks Corporation, under any circumstances, be liable for nor
shall a purchaser (directly or indirectly) be entitled to any special, consequential, incidental,
indirect, punitive, or exemplary damages as a result of the sale or lease of product including
but not limited to failure to timely deliver the product or failure of product to achieve certain
functionality, or arising out of the use or inability to use the product, in whole or in part and
including but not limited to loss of profit, loss of use, damage to business or damage to
business relations even if notified of the possibility of such damages. Mitel shall not be lia-
ble for personal injury or property damage unless caused solely by Mitel’s negligence.

Network Security Statement

Although no telecommunications system or data network is entirely secure, as long as
appropriate security measures are put in place and properly maintained by both the customer
and the installing company, this Mitel® Communications Platform architecture and its associated
server-based applications are substantially secure against unauthorized access to the
customer’s data network via the telecommunications system. Appropriate security measures
include, but are not limited to, the proper implementation of user/administrative accounts,
passwords, firewalls, Network Address Translation (NAT), access control lists, virus protection,
security updates, etc., and the proper maintenance of access points/programs and their
respective accounts/passwords.

Page viii Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Contents

Contents

Overview 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
User Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connection Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Interface 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Information Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Navigation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Content Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System Connection Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Monitoring Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Menu Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Warning Message Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing and Launching the Application 21

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Launching the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Importing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding Connections Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exiting without Adding or Importing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enabling an On-Demand Remote Connection from a phone . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Upgrading from Older Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Index 33

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page ix
 Chapter 1: Overview

Overview
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
User Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connection Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
DB Programming Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 1
Chapter 1: Overview
Introduction

Introduction
System Administration & Diagnostics is a new personal computer (PC)-based application that
provides a single interface to access all of the administration and system monitoring tools
available on the Mitel 5000 Communications Platform (CP). Using this application, you can
easily configure and upgrade the system, monitor active calls, view resource usage,
troubleshoot issues, and so forth.
Mitel 5000 CP Database (DB) Programming is installed as part of the System Administration &
Diagnostics application along with other supporting system management tools and utilities. After
installing the System Administration & Diagnostics application, you can launch any of the
following:
 DB Programming
 Administrative Web Session (AWS)
 Secure Shell (SSH) Connection (PuTTY)
 Database Converter
 MOH (Music-on-Hold) Converter
 Test and Repair
 Upload Utility
After establishing a connection to a 5000 CP node, System Administration & Diagnostics
queries call, resource/device, system, and system status data from the node. It then uses a
variety of content controls to display this information in a well-organized manner that allows you
to easily read and understand the data. The application automatically receives updates
periodically, but also allows you to refresh data on demand.

The system monitoring portion of System Administration & Diagnostics can be very
useful for occasional monitoring of system usage and troubleshooting. As with any
tool that monitors system activity, this monitoring may have a slight impact on
system performance. The impact is directly related to the size of the system (number
NOTE of devices), as well as the number of concurrent active System Administration &
Diagnostics sessions connected to the system. If there is a noticeable difference in
system performance after upgrading to v4.0 or later and/or when multiple System
Administration & Diagnostics sessions are connected to a system, contact Technical
Support.

Throughout the following chapters of this manual, change (revision) bars like the one next to
this paragraph have been placed in the margins to indicate significant changes or additions
since the previous publication of this manual (Issue 1.0, June 2010).

Page 2 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 1: Overview
About this Guide

About this Guide

This Mitel System Administration & Diagnostics Guide includes the following chapters:
 Overview: Provides an overview of the System Administration & Diagnostics application
and defines hardware, software, and network specifications.
 Understanding the Interface: Summarizes the functionality of the user interface (UI),
such as bars, menu buttons, sections, and content controls, in the System Administration
& Diagnostics window.
 Installing and Launching the Application: Provides instructions for installing and
launching the application. This chapter also provides considerations when upgrading from
older software.
For programming instructions, refer to the Mitel System Administration & Diagnostics Help.
To access the online help:
Press F1 or the Help menu button ( ) in the upper-right corner of the application
interface.
The Help contains the following information:
 About System Administration & Diagnostics: Provides information about an overview
of the System Administration & Diagnostics application. This is the same information
described in the Overview chapter in this guide.
 Understanding the Interface: Summarizes the functionality of the System Administration
& Diagnostics UI. This is the same information described in the Understanding the
Interface chapter in this guide.
 Getting Started: Provides instructions for launching the application and information for
upgrading. This section also provides the instructions for programming scheduled
backups.
 Managing System Connections: Provides information for programming, managing, and
using system connections, DB Programming, and management tools.
 Using System Monitoring Tools: Provides information for programming, managing, and
using system monitoring content controls and tools.
 Using the Menu Buttons: Provides information for programming, managing, and using
the Utilities, Setup, and Help menu buttons.
 Diagnostics and Troubleshooting: Provides information that helps you to diagnose and
troubleshoot issues that are associated with System Administration and Diagnostics.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 3
Chapter 1: Overview
User Types

User Types
The System Administration & Diagnostics application supports two user types. The System
Administration & Diagnostics UI is customized for each user type so only the most appropriate
data is presented:
 System Administrator (default): Intended to be used by end users and field technicians.
 Mitel Support: Intended to be used by technical support personnel. Supports all of the
features and options for the System Administrator user type and provides additional
system monitoring information in the following areas:
o System Monitoring option
o Current Calls information
o IPDRM Resource Usage information
o Application information
o System Command information
 Reporting User: Intended to be used by “business-level” users who are not system
administrators. When the Reporting User type is selected, the main UI is simplified to
show just the Reporting tab. In addition, the System management tools button and the
System Monitoring section are hidden.

The user type does not correlate to the log-in account types in DB Programming.
The log-in account is determined based on the System Account settings in DB
NOTE
Programming. The user type is determined based on the settings in System
Administration & Diagnostics.

Connection Types
When the System Administration & Diagnostics application is connected to a 5000 CP, that
connection is defined as a system connection (or sometimes referred to as a node).

System Connections
Each system connection can have one onsite connection and one offsite connection and
supports the following connection types:
 Onsite: Connects to the 5000 CP using an IP connection.
 Offsite: Connects to the 5000 CP using various methods:
o Modem: Connects to the 5000 CP using an onboard modem.
o Network: Connects to the 5000 CP using an external (NATed) IP connection.
o Remote Configuration: (Reserved for controlled introduction.) If authorized, you can
use the Remote Configuration feature to access the 5000 CP using a Virtual Private
Network (VPN) connection. Refer to the Mitel 5000 Features and Programming Guide,
part number 580.8006 for details.
Multiple on-site connections are allowed for running system monitoring. Multiple off-site
connections, however, are not allowed due to the contention of the Modem/Remote
Configuration connection.

Page 4 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 1: Overview
DB Programming Connections

DB Programming Connections
You can use a single instance of the System Administration & Diagnostics application to launch
or open multiple DB Programming sessions that can run simultaneously, similar to the capability
provided by the Session Manager in pre-v4.0 systems. When a system connection is
established, you can launch or open the following DB Programming sessions:
 Online session: A session that is connected to the 5000 CP (a.k.a. “remote” session in
pre-v4.0 systems).
 Offline session: A stand-alone session that is not connected to the 5000 CP (a.k.a.
“local” session in pre-v4.0 systems).

Compatibility
Although System Administration & Diagnostics is introduced as part of the 5000 CP v4.0 or later
release, this application can manage the system connections for all previous versions of the
5000 CP. When connected to a pre-v4.0 system, advanced system monitoring capabilities of
System Administration & Diagnostics are not available, however, the system connection
management, DB Programming connectivity, and utilities/tools are still available.
When system monitoring capabilities are not supported (on pre-v4.0 systems), the content
controls appear dimmed and are overlaid with the text “Unavailable.” To use as much
functionality as possible, refer to the Launching a pre-v4.0 DB Programming help topic in the
Mitel System Administration & Diagnostics Help. See page 30 for details about upgrading from
older software.
Connections to Axxess systems are not supported and are not impacted by the installation of
this application.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 5
Chapter 1: Overview
Specifications

Specifications
The following section describes the hardware, software, and network requirements for the
System Administration & Diagnostics application.

Hardware Requirements
The following lists the hardware requirements for the System Administration & Diagnostics
application:
 1.0 gigahertz (GHz) or higher Central Processing Unit (CPU)
 1 gigabyte (GB) or higher Random-Access Memory (RAM)
 1024x768 high-color 32-bit display
 100 megabytes (MB) available hard disk space (not including the space needed for the
.NET Framework)

Software Requirements
The following lists the software requirements for the System Administration & Diagnostics
application:
 Microsoft® Windows® XP (SP2/SP3), Window Vista® (SP1), or Windows 7
 Microsoft .NET Framework version 4.0 (included in the installation program)

Network Requirements
The System Administration & Diagnostics application requires a Network (or Modem)
connection to connect to the 5000 CP. Each instance of the System Administration &
Diagnostics application can gather data for one node.

Licensing
The System Administration & Diagnostics application does not require a license.

Page 6 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface

Understanding the Interface

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Information Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Navigation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Content Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System Connection Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Monitoring Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Alarm Counts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Menu Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning Message Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 7
Chapter 2: Understanding the Interface
Introduction

Introduction
The System Administration & Diagnostics UI contains the following sections: Title bar,
Information bar, navigation area, content controls, System Connection and System Monitoring
sections, menu buttons, and expand/collapse button. Each section is described in the following
pages.
The System Administration & Diagnostics UI operates in expanded and collapsed modes. The
System Monitoring section contains a button to toggle between expanded and collapsed mode
(see below):
Expanded Mode: This is the default mode and displays the full system monitoring capabilities.
Figure 1. System Administration & Diagnostics UI in Expanded Mode

51 61 71

11
21

31
41
81
1 – Title Bar (see page 9) 5 – System Connection Section (see page 15)
2 – Information Bar (see page 9) 6 – System Monitoring Section (see page 17)
3 – Navigation Area (see page 10) 7 – Menu Buttons (see page 18)
4 – Content Controls (see page 12) 8 – Expand/Collapse Button (see page 18)

Collapsed Mode: Displays almost all of the system monitoring capabilities, except for the
navigation area and content controls. The collapsed mode is used in situations where the
system monitoring features are not necessary, are not authorized, or are not available. For
example, if you simply want to use DB Programming, you may choose to use the collapsed
mode. When you decide to use the system monitoring features, click the Expand/Collapse
button to switch to the expanded mode.
Figure 2. System Administration & Diagnostics UI in Collapsed Mode

Page 8 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
Navigation

Navigation
The following pages summarize the functionality of each section in the System Administration &
Diagnostics window.

Title Bar
The Title bar displays the official application product name and icons that allow you to minimize,
maximize, and exit the application. The Windows taskbar item for the application shows the
name of the active connection followed by the application name (for example, “Node 1 - Mitel
System Administration & Diagnostics”).

Information Bar
Figure 3 shows an example of the Information bar.
Figure 3. Information Bar

Status System
Indicator Connection Header Buttons

Status Details Expand/Collapse Indicator

The Information bar is made up of the following parts:

 Status Indicator: Appears while connecting to a system.
 System Connection Header: Displays general status information regarding the currently
active system connection. This header is always visible. If a message appears indicating
that advanced system monitoring is inactive, press (Start monitoring system) to start
data updates manually (see page 17). To start system monitoring automatically, select the
Start system monitoring option in the General tab in the Options dialog box. Refer to the
System Administration & Diagnostics Help for details.
 Buttons: Appear in the Information bar when connection operations are available.
Depending on the state of the connection, the available buttons are the Keep waiting, Edit
Connection, Retry, Connect, Cancel, Cancel retry, and Disconnect buttons.
 Status Details: Displays additional connection information. As a connection is being
established, the progress appears. After a connection has been established, the platform
type, software version, and IP address appear. If a connection fails to be established, the
details of the failure appear. It is in an expansion area that can be displayed and hidden by
clicking on the Header text area.
 Expand/Collapse Indicator: Shows the status of the expansion area, pointing down to
indicate it is collapsed and can be expanded, and pointing up to indicate it is expanded
and can be collapsed. If there is no detail to be displayed in the expansion area, the
indicator does not appear and clicking on the bar does nothing.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 9
Chapter 2: Understanding the Interface
Navigation Area

Navigation Area
The navigation area contains tabs which separate the system monitoring information into
different categories. The content of each tab is comprised of a collection of content controls.
Figure 4 shows an example of the navigation tabs.
Figure 4. Navigation Tabs

Each of the navigation tabs consist of multiple content controls. These content controls can be
expanded or collapsed. You can drag the content controls around on the tab to arrange and
reorder them. The content controls are arranged horizontally on the tab. If a control does not fit
on the current row, it wraps to the next row. See page 12 for an example of the content control.
Table 1 shows brief tab descriptions and available content controls for each tab. See
appropriate pages for details. For details about tabs and contents, refer to the Mitel System
Administration & Diagnostics Help.

Table 1. Tabs and Content Controls

Tab Description Content Control

Favorites Customizes the system monitoring view by N/A

selecting items that are most important for
their needs.
Call activity Displays statistics and data related to the calls Hourly Call Statistics
on the system.
Current Calls
Call Traffic
Resource & Displays information about current resource Phones
device status and usage.
IP Resource Usage
information
IPDRM (IP Device
Resource Manager)
Resource Usagea
System Displays information related to the system System Information
information application / package, software license, system
Networking Information
upgrade, and node.
Application Information
System status Displays information regarding system System Utilization
utilization, last system reset, bay/module
System Alarms
status, call status, and errors and warnings.
Bay/Module Status
System output Generates various diagnostic reports using Message Print
Message Print and diagnostics commands.
System Commandsa

Page 10 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
Navigation Area

Table 1. Tabs and Content Controls (Continued)

Tab Description Content Control

Reporting Provides reports for statistical system Call Distribution Report

information using charts and data grids.
PSTN Call Records
Report
Hunt Groups Report
Voice Mail Report b
Mailboxes Report b
Configured Devices
Report
Database Reportingc

a. Applicable to Mitel Support users only.

b. Visible only when Unified Voice Messaging (UVM) is configured on the system.
c. To support Database Reporting, the SAP® Crystal Reports® application (built with Crystal Reports
for Microsoft® Visual Studio® 2010) must be installed during the System Administration &
Diagnostics installation. The installation also includes the Microsoft Access® 2010 Runtime
redistributable program.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 11
Chapter 2: Understanding the Interface
Content Controls

Content Controls
Each navigation tab is made up of a collection of content controls. The content controls provide
the diagnostic information in an easy to understand, self-contained format.
Figure 5 shows an example of the IP Resource Usage content control.
Figure 5. Content Control

Expanded Mode
Title
Header

Content

Collapsed Mode

Content controls consist of the following areas:

 Title: Includes an expand/collapse button, a title, and menu buttons to perform common
actions. Table 2 lists the menu buttons that are available in the Title area.

Table 2. Menu Buttons

Button Name Description

Expand/Collapse Expands and collapses the content control. When the

content control is collapsed, a high-level summary of
system monitoring data appears.
Refresh icon Indicates when information in the content control is being
refreshed. When refresh is finished, this icon disappears.
Tools Displays the tools menu for the content control. This
button is not available on every content control, only when
there are additional actions associated with the content
control.
Help Launches context sensitive help for this content control.

Page 12 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
Content Controls

Table 2. Menu Buttons (Continued)

Button Name Description
Add to favorites Places a copy of the content control on the Favorites tab.
tab This button only appears when the content control is not
already on the Favorites tab.
Remove from Removes the content control from the Favorites tab. This
favorites tab button only appears when the content control is on the
Favorites tab.

 Header: Some content controls display important high-level information that could not be
displayed in the Title area. The Header area appears even when the content control is
collapsed.
 Content: Displays the main diagnostic information for the content control. This area is
hidden when the content control is collapsed.
Some content controls also provide the following features:
 Gripper: Depending on the type of data in the content control, some content controls allow
you to customize the height or width of the control. These controls have a gripper in the
bottom-right corner as shown in Figure 6.
Figure 6. A Content Control with a Gripper

Gripper

 Data Grid Filtering: You can filter columns in the data grids. Columns that can be filtered
are indicated with a filter ( ) icon.

To filter a column:
a. Click (Filter column) in a column.

This puts the column into filter mode and displays a text box as shown below.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 13
Chapter 2: Understanding the Interface
Content Controls

b. Type characters you want to filter in the text box. As you type characters, possible
matches are filtered in the column.

To cancel filtering:
Click (Clear filter). The column is taken out of filter mode.

Page 14 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
System Connection Section

System Connection Section

Figure 7 shows an example of the System Connection section.
Figure 7. System Connection Section
System Connection Drop-Down List System Management Tools Drop-Down List

The System Connection section has the following drop-down lists that contain buttons and
options for programing system connections:
 System Connection
 System Management Tools

System Connection
The System Connection drop-down list displays a list of the programmed system connections.
You can edit or delete connections individually, or manage and view the backups for a
connection. The box also includes menus for adding a new system and managing system
connections.
The buttons that are provided in the list are:
 (Launch DB Programming): Launches DB Programming for the connection.
 (Open in new window): Opens the System Administration & Diagnostics application in
new window.
System Connection Network Groups
With v5.0 or later, the System Connections drop-down list displays system connections by
network group. When a system connection is part of a network group, it is displayed within the
network group section. The network group list can be expanded or collapsed.
All ungrouped system connections are displayed below the grouped connections in a section
titled “Not Networked.” If none of the system connections are in network groups, the drop-down
list does not display any network groups. Figure 8 on page 16 shows an example of system
connection network groups.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 15
Chapter 2: Understanding the Interface
System Management Tools

Figure 8. System Connection Drop-Down List

Network Groups

Ungrouped Network

Using the System Connections drop-down list, you can add/remove connections from a network
group. You can also bring up the Manage network groups window. For details, refer to the Mitel
System Administration & Diagnostics Help.

System Management Tools

The System Management Tools drop-down list provides access to the following tools:
 DB Programming
 5000 CP Administrative Web Session (AWS)
 Secure Shell (SSH) connection (PuTTY)
From this menu, you can also configure system monitoring (for Mitel Support users only),
launch or manage database backups, create new databases, open existing databases, resume
or manage a previously saved offline DB Programming sessions, and view database reporting.

Page 16 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
System Monitoring Section

System Monitoring Section

The System Monitoring section contains the buttons to start, pause, stop, and refresh diagnostic
updates, alarm counts, system monitoring status information, and a button to expand/collapse
the system monitoring content area.
Figure 9 shows the System Monitoring section.
Figure 9. System Monitoring Section
Buttons Alarm Counts Expand/Collapse Button

Buttons
Table 3 shows buttons for managing diagnostic updates.

Table 3. System Monitoring Buttons

Button (Name) Description

(Start monitoring system) Starts or resumes diagnostic updates.

(Pause data updates) Pauses diagnostic updates.
(Stop monitoring system) Stops diagnostic updates.
(Refresh data now) Refreshes diagnostic update.

Alarm Counts
The alarm counts area contains high-level system information. This includes the number of
critical, major, and minor alarms.
This area also displays the overall system status. Statuses include Unknown, Good, Moderate,
and Fair. For the Moderate and Fair statuses, an information icon is displayed next to the status
with a tooltip that provides more information.
To view the filtered list of alarms:
Click one of the counts. This opens a new window that shows the filtered list of alarms.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 17
Chapter 2: Understanding the Interface
Menu Buttons

Menu Buttons
Table 2 lists the available menu buttons (see in Figure 2 on page 8) and their brief
descriptions. For detailed information, see the appropriate pages.

Table 4. Menu Buttons

Button Name Description

Utility (Applicable to Mitel Support users only.)

Launches the following utilities:
 5000 CP Database Converter: Converts an older database to newer
version.
 5000 CP MOH (Music-on-Hold) Converter: Converts audio files to
the proper format (.n64u) for the MOH feature.
 5000 CP Test and Repair: Tests databases for corruption.
 Upload Utility: Uploads different versions of software to cards,
trunks, or IP devices.
Setup Accesses the following configuration areas:
 Options: Configures various system-wide options, advanced settings,
and global settings for Scheduled Backup.
 Manage system connections: Presents a list of programmed
connections, and then you can add, edit, or delete a connection.
 Export settings: Exports System Administration & Diagnostics
settings to a file.
 Import settings: Imports settings previously exported from the
System Administration & Diagnostics application or from any v3.2 and
prior version of Session Manager.
Help Accesses the following items:
 Help: Launches the context sensitive System Administration &
Diagnostics Help.
 System alarms help: Launches the System Alarms Help window that
lists all system alarms and allows you to view the help for any alarm.
 Tutorial: Launches the System Administration & Diagnostics User
Tutorial.
 About: Launches a window that displays System Administration &
Diagnostics version, copyright information, a link to the company Web
site, and the company logo.

Expand/Collapse Button
You can expand or collapse the lower content area using the expand/collapse button. The
expanded or collapsed state of the window as well as the window location and expanded size
are saved when you close the application and restored when you launch the application. See
Figure 2 on page 8 for an example of the collapsed System Administration & Diagnostics
window.
To collapse or expand the System Administration & Diagnostics window:
Click .

Page 18 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 2: Understanding the Interface
Tooltips

Tooltips
If applicable, a tooltip appears to further explain descriptions or status of the selected field or
menu. Fields where tooltips are available are described throughout the guide.
To view the information in a tooltip:
Move the pointer over the area where you want to view the tooltip information. If a tooltip
is available, a screen similar to the one below appears.
Figure 10. Tooltip

Warning Message Boxes

The System Administration & Diagnostics application may display a warning message box to
bring an issue to your attention. Figure 11 shows an example of the Delete Connection warning
message box.
Figure 11. Delete Connection Warning Message Box

A warning message box may contain any of the following connection issues:
 Test Onsite/Offsite Connections
 Activate Connections
 Delete Connections
 Disconnect Connections
 Save Connections
 Close Application

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 19
 Chapter 3: Installing and Launching the Application

Installing and Launching the Application

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Launching the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Importing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding Connections Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exiting without Adding or Importing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enabling an On-Demand Remote Connection from a phone . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Upgrading from Older Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 21
Chapter 3: Installing and Launching the Application
Introduction

Introduction
This chapter provides information for installing and configuring the System Administration &
Diagnostics application.

Installing the Application

The following section describes the instructions for installing the System Administration &
Diagnostics application. The System Administration & Diagnostics application installs the
following utilities and tools automatically:
 Mitel Database Programming
 5000 CP Administrative Web Session
 SSH connection (PuTTY)
 5000 CP Database Converter
 5000 CP MOH Converter
 5000 CP Test and Repair
 Upload Utility

System Administration & Diagnostics provides access to all DB Programming

features for all DB Programming versions. If you attempt to launch Session Manger
after upgrading to System Administration & Diagnostics, a notice appears indicating
NOTES that you need to use System Administration & Diagnostics to manage system
connections.
You must have local administrative rights to install the application.

To install System Administration & Diagnostics and DB Programming:

1. Verify that Microsoft Windows is running (Windows XP, Windows Vista, or Windows 7)
and that you have local administrative rights.
2. Insert the System Administration & Diagnostics / DB Programming DVD into the DVD-
ROM drive, or download the software from Mitel Software Downloads (http://
portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/
myconnect/mitelonline/MitelOnline/Home/Technical/Software+Downloads+%28SA%29).
Note that you must first log on to Mitel OnLine (http://portal.mitel.com/wps/myportal/
MOLHome) in order to access this site.
3. Open the DVD folder (if necessary), and then double-click SAaDDBP_X_X_X_X-
core_DBP_Y_Y_Y_Y-plugin.exe, where the X_X_X_X indicates the System
Administration & Diagnostics / DB Programming core version number and Y_Y_Y_Y
indicates the DB Programming version number. The Mitel 5000 CP System
Administration & Diagnostics and Database Programming Installation Wizard appears.
4. Follow the instructions in the wizard to complete the System Administration &
Diagnostics and DB Programming installations.

Page 22 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 3: Installing and Launching the Application
Installing the Application

To install DB Programming separately from System Administration & Diagnostics:

1. Verify that Microsoft Windows is running (Windows XP, Windows Vista, or Windows 7)
and that you have local administrative rights.
2. Insert the System Administration & Diagnostics / DB Programming DVD into the DVD-
ROM drive, or download the software from Mitel Software Downloads (http://
portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/
myconnect/mitelonline/MitelOnline/Home/Technical/Software+Downloads+%28SA%29).
Note that you must first log on to Mitel OnLine (http://portal.mitel.com/wps/myportal/
MOLHome) in order to access this site.
3. Open the DVD folder (if necessary), and then double-click DBP_Y_Y_Y_Y-plugin.exe,
where the Y_Y_Y_Y indicates the DB Programming version number. The Mitel 5000 CP
Database Programming Installation Wizard appears.
4. Follow the instructions in the wizard to complete the DB Programming installation.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 23
Chapter 3: Installing and Launching the Application
Launching the Application

Launching the Application

The following section describes how to launch the System Administration & Diagnostics
application.

NOTE You must have local administrative rights to launch the application.

To launch the System Administration & Diagnostics application:

1. Select Start – All Programs – Mitel System Administration & Diagnostics. If there are
no programmed connections, the System Administration & Diagnostics Welcome
window appears.

When System Administration & Diagnostics is installed on a computer, system

connections programmed on the computer either by a previous installation of System
Administration & Diagnostics or an earlier version of DB Programming are preserved. If
the connections were programmed using an earlier version of DB Programming
(previously known as “sessions” programmed in the Session Manager used for pre-v4.0
systems), those connections are automatically imported into the System Administration
& Diagnostics application. If the installation is an upgrade from an earlier version of
System Administration & Diagnostics, the system connections are simply preserved. In
either of those cases, the Welcome Window is not shown.
2. Do one of the following:
 Importing Connections on page 25
 Adding Connections Manually on page 25
 Exiting without Adding or Importing Connections on page 28
When the System Administration & Diagnostics application is connecting to a system, the
Information bar displays any of the following information:
 Connecting Information
 Success Information
 System Status Information
 Warning Information
 Failure Information
 Waiting/Disconnecting/Cancelling Information
 Connection Retry Information
 Disconnected Information
The Add/Edit System Connection dialog box also contains the Backup tab. Refer to the
Enabling Scheduled Backups help topic in the Mitel System Administration & Diagnostics Help
for details.
For additional information about the System Connection section, refer to the Managing System
Connections help topic in the Mitel System Administration & Diagnostics Help.

Page 24 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 3: Installing and Launching the Application
Importing Connections

Importing Connections
This section explains how to import connections.
To import connections:
1. If you have connections saved in a file, exported either from System Administration &
Diagnostics or from previous use of Session Manager used for pre-v4.0 systems, select
Import connections. The Import File Selection dialog box appears.
2. Click Browse.
3. Select the source file, and then click OK.

Adding Connections Manually

This section explains how to add connections manually.
To add connections manually:
1. Select Add connections manually. When the Manage System Connections window
appears, select Add to add a connection. The Add System Connection dialog box
appears. The red outlining of certain fields indicates those fields currently do not hold
valid settings.
Tooltip: When you move the pointer over the field, the tooltip shows an explanation of
the error.

IP addresses and hostnames are not validated at the time of programming a

NOTE connection, because the system might not be online at the time. These can
only be validated at the time of connection.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 25
Chapter 3: Installing and Launching the Application
Adding Connections Manually

2. In the Connection name field in the Connection tab, enter the name of the connection.
This name will be used:
 in the list on the main window,
 for DB Programming session name, and
 in the task name for Scheduled Backups.
The name must be unique and can have up to 28 characters. The following characters
are not allowed: , . / ? : " | \ { } * < >. It is blank by default.
3. In the Onsite IP address/Hostname field, type the IP address/hostname of the 5000 CP
node that you are using when you are onsite (inside the LAN). It is blank by default.
4. Program the Offsite Connection section.
a. In the Offsite Connection field, select the method that you are using to connect
when you are offsite (outside the LAN). The options are I don’t connect offsite
(default), Modem, Network, and Remote Configuration.
b. If you are using the offsite connection, do one of the following:
o For a Modem connection: Type the number to dial to reach the 5000 CP
modem (up to 128 of any characters).
o For a Network connection: Type the IP address/hostname of a 5000 CP
node when the connection is offsite.
o For a Remote Configuration connection: This option appears only if the
Remote Configuration feature is installed on the computer. To enable an on-
demand remote connection, you must establish the connection in both
System Administration & Diagnostics and a system phone. For complete
information about Remote Configuration, refer to the Mitel 5000 CP Features
and Programming Guide, part number 580.8006.
Type the following information:
– Proxy server IP address/hostname: Type the IP address or hostname of
the Proxy Server. It must match the IP address or hostname programmed
in DB Programming for the node. Because the IP address can change,
Mitel recommends that you use the hostname. For example, if the server
is moved to a new location, the IP address may change, but it will still be
assigned to the original hostname.
– Proxy server IP port: Type the IP port used for connecting to the Proxy
Server. The valid range is 1-65535; the default value is 1194. This field
appears only when the Show IP ports option is enabled in the Advanced
tab in the Options menu.
– License key ID: Type the 5000 CP node license key ID, which identifies
the system (up to 14 digits or characters). To find the license ID key, dial
347 on any phone on the 5000 CP in which you are connecting. See
Enabling an On-Demand Remote Connection from a phone on page 29.
– PIN: Type the PIN to be used when connecting to the 5000 node (up to 4
digits).
– Proxy server username: Type the username for logging into the Proxy
Server (supplied by Customer Care personnel.).
– Proxy server password: Type the password for logging into the Proxy
Server (supplied by Customer Care personnel).
System Administration & Diagnostics then registers with the Remote Proxy
Server. This may take a few minutes. A progress message displays while the
connection is established.
If you receive an error message indicating that the connection to the Remote
Proxy Server failed because a socket error occurred, contact a Customer
Care representative for assistance.

Page 26 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 3: Installing and Launching the Application
Adding Connections Manually

5. Program the System Account section.

a. In the System Account section, select Remember username and password to
enable the username and password fields.
b. Type the user name (up to 8 characters) and password (up to 24 characters) to log
on to the 5000 CP.
For v4.0 and later systems: The user name/password pair entered in the System
Account field can be any user name/password pair programmed in System Accounts
in DB Programming for the system to which the connection applies. By default, an
administrator (admin) account exists in all databases (with itpassw for the
password). When you are logged in as “admin” in DB Programming, you can enable
a support account and create additional accounts. You can also assign limited
access rights to the additional accounts, such that they may not be able to do certain
types of programming or use certain features (for example, Web page and System
Monitoring). Any of these system accounts can be entered in the System Account
section. When the connection is established, the System Administration &
Diagnostics application learns the privileges of the account being used and warns
you accordingly.
For v3.2 and earlier systems: Instead of having one password for system access,
there was a password for each access method. Therefore, you must program all of
the passwords in the system to be the same to make use of the available
functionality in System Administration & Diagnostics. This includes Message Print,
SMDR, System Monitor, Web/SSH, and DB Programming. For the System
Connection, enter the Web page user name and common password in the System
Account section. Refer to the Launching a pre-v4.0 DB Programming help topic in
the Mitel System Administration & Diagnostics Help for details about launching a pre-
v4.0 DB Programming.
6. Program the Network Group section.
a. Select the This system is part of a network check box.
b. (Optional) To include this system connection in a network group, select an existing
network group from the Network group drop-down list in the Network Group section.
c. (Optional) To manage network groups, click Manage network groups in the
Network Group section. Refer to the Managing Network Groups help topic in the
Mitel System Administration & Diagnostics Help for details.
7. Program the MAS Server section.
a. If a Mitel Applications Suite (MAS) server is installed on the system, select The
system has a MAS server. Additional fields appear in the MAS Server area.
b. In the MAS server IP address/Hostname field, type the following information:
o MAS server IP address/Hostname: The IP address or hostname for the
MAS Server associated with the system.
o MAS server web listening port: The listening port for the MAS Server. The
range is 1-65535; the default value is 443. This field appears only when the
Show IP ports option is enabled in the Advanced tab in the Options menu.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 27
Chapter 3: Installing and Launching the Application
Exiting without Adding or Importing Connections

8. Program the IP Ports section (this field appears only when the Show IP ports option is
enabled in the Advanced Settings menu).
In the IP Ports field, type the following information:
o Web listening port: The port number that is used every time a connection is
made by System Administration & Diagnostics to a system (the connection is
verified via a Web request). It is also used to access the Web page and for
system monitoring on a v4.0 or later system.The range is 1-65535; the default
value is 443.
o Listening port: The port number that is used by some types of system
monitoring and for DB Programming. The range is 1-65535; the default value
is 44000.
o SSH server port: The port number that is used for SSH connections. The
range is 1-65535; the default value is 22.
9. Click Test onsite connection and Test offsite connection to test the connections. The
Test button is available only when valid programming is entered for the connection.
Refer to the Test Onsite/Offsite Connection Warnings and Operations help topic in the
Mitel System Administration & Diagnostics Help for details about a connection test.
10. Click Save connection to save the changes. This option is available only when valid
programming is entered for the connection. Clicking this option takes you back to the
System Connections window. Click the red X to close, then click on drop-down list to
select the newly programmed connection.
11. If you click Save connection without typing a username and password, a dialog box
appears prompting you to type the username and password.
a. Type the username and password, and then select Remember username and
password if you want the application to remember the account information. If you do
not select the check box, entered credentials are saved for the duration of the
session, such that you will not be re-prompted for the information until exiting from
the session and starting it up again, or starting up a new instance of System
Administration and Diagnostics.
b. Click Connect. If there are any invalid entries, an error message appears.
12. If there is an active connection that exists, the Activate Connection dialog box appears
prompting whether you want to activate the new connection. Click Activate or Do not
activate. If both onsite and offsite connections are programmed, click Active onsite or
Active offsite to pick the connection, or click Do not activate.
To exit from the connection programming without adding a connection:
1. Select Cancel. The Cancel Edit dialog box appears prompting whether you want to
discard the changes.
2. Click Yes to discard changes or No to return to the window.

Exiting without Adding or Importing Connections

This section explains how to exit without adding or importing connections.
To exit without adding or importing connections:
Click Do not add connections. The System Administration & Diagnostics Welcome
window disappears.

Page 28 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 3: Installing and Launching the Application
Enabling an On-Demand Remote Connection from a phone

Enabling an On-Demand Remote Connection from a phone

You can use any 5000 CP phone to enable or disable Remote Configuration sessions.

Disabling Remote Configuration from a system phone prevents remote users from
NOTE
accessing the system in which the phone is registered.

To enable Remote Configuration from a system phone, the remote technician must provide you
with the personal identification number (PIN) that is registered with the Remote Proxy Server.
The remote technician must also enter the 5000 CP license key ID, or Hardware Against
Software Piracy (HASP) key. If necessary, you can use any system phone to view the HASP
key and provide it to the remote technician, as described below.
To enable a Remote Configuration session:
1. On any system phone, dial 342. ENTER PIN appears.
2. Enter the PIN number (supplied by the remote technician), and then press #. REMOTE
CONFIG ENABLED appears.
To end a Remote Configuration session:
Dial 343. REMOTE CONFIG DISABLED appears.
To display the license key ID (HASP key):
Dial 347. HW SERIAL NUM <number> appears.
To reset the Remote Configuration session:
Dial 344.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 29
Chapter 3: Installing and Launching the Application
Upgrading from Older Software

Upgrading from Older Software

When System Administration & Diagnostics is installed, it looks for previously existing session
settings and associated databases that are stored on the computer. System connections are
automatically created from all valid online sessions found, and offline sessions are automatically
created from all valid offline sessions found.
If System Administration & Diagnostics is being installed on a computer without previously
stored sessions, you can import settings from another computer later, as long as they have
been exported from the Session Manager (used for pre-v4.0 systems) to a file. Refer to the
Programming Import Settings help topic in the Mitel System Administration & Diagnostics Help
for details.
Databases associated with offline sessions only can be transferred to a new computer via the
database save operation: using the computer on which an offline session resides, open the
offline session (using the Local tab), save the database, and then copy the saved database file
to the new computer. You can then use the Open existing database option to access the
database. Refer to the Opening Existing Database help topic in the Mitel System Administration
& Diagnostics Help for details.

Page 30 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Chapter 3: Installing and Launching the Application
Programming the Application

Programming the Application

For programming instructions, refer to the Mitel System Administration & Diagnostics Help.
To access the online help:
Press F1 or the Help menu button ( ) in the upper-right corner of the application
interface.
The Help contains the following information:
 About System Administration & Diagnostics: Provides information about an overview
of the System Administration & Diagnostics application. This is the same information
described in the Overview chapter in this guide.
 Understanding the Interface: Summarizes the functionality of the System Administration
& Diagnostics UI. This is the same information described in the Understanding the
Interface chapter in this guide.
 Getting Started: Provides instructions for launching the application and information for
upgrading. This section also provides the instructions for programming scheduled
backups.
 Managing System Connections: Provides information for programming, managing, and
using system connections, DB Programming, and management tools.
 Using System Monitoring Tools: Provides information for programming, managing, and
using system monitoring content controls and tools.
 Using the Menu Buttons: Provides information for programming, managing, and using
the Utilities, Setup, and Help menu buttons.
 Diagnostics and Troubleshooting: Provides information that helps you to diagnose and
troubleshoot issues that are associated with System Administration and Diagnostics.

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 31
 Index

Index
A H
About this Guide 3 Hardware Requirements 6
Adding Connections Manually 25 Header 13
Alarm Counts 17
Application I
installing 22
launching 24
Importing Connections 25
programming 31
Information Bar 9
Application, installing and launching 21
Installing the Application 22

B Interface, understanding 7
Introduction 2, 8, 22

Buttons 17
L
C
Licensing 6

Compatibility 5
Connectioms, adding 25
M
Connection Types 4
Menu Buttons 18
Connections
adding 25 Mitel Support 4
exiting 28
importing 25
N
Content 13
Content Controls 12
Navigating 9
Navigation 9
D Navigation Area 10
Network Requirements 6
Data Grid Filtering 13
DB Programming Connections 5
O
E Older Software, upgrading 30
On-Demand Remote Connections, enabling 29
Enabling an On-Demand Remote Connection from a phone 29
Overview 1
Exiting without Adding or Importing Connections 28
Expand/Collapse Button 18
P
G Programming the Application 31

Getting Started 21
R
Gripper 13

Reporting User 4

Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011 Page 33
Index

S U
Software Requirements 6 Upgrading 30
Specifications 6 User Types 4
System Administrator 4 Mitel support 4
reporting user 4
System Connection 15
system administrator 4
System Connection Header 9
System Connection Network Groups 15 W
System Connection Section 15
System Connections 4
Warning Message Boxes 19
System Management Tools 16
System Monitoring Section 17

T
Title 12
Title Bar 9
Tooltips 19

Page 34 Mitel® System Administration & Diagnostics Guide – Issue 5.0, February 2011
 Part No. 550.8125
Issue 5.0, February 2011

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