R E L E A S E N OT E S

ConnectEMC for Windows

Version 2.0

Release Notes
P/N 300-002-062
Rev A01

December 23, 2004

These service notes contain supplemental information about EMC

ConnectEMC for Windows, version 2.0. Topics include:
◆ Introduction.............................................................................................. 2
◆ Product Description ................................................................................ 2
◆ New Features and Changes ................................................................... 3
◆ Environmental Requirements, Software Organization, Installation 3
◆ Known Problems and Limitations ........................................................ 4
◆ Documentation ........................................................................................ 7
◆ Troubleshooting and Getting Help ....................................................... 9

1
Introduction

Introduction
This release note describes for EMC’s ConnectEMC for Windows,
version 2.0 communication software.
ConnectEMC runs as an operating system service on a service PC
supporting EMC products. Typically installed at a customer site, it
simplifies and standardizes the method EMC products use for
connect home operations which transport event files to back-office
support.

Product Description
Components The ConnectEMC engine consists of a service which runs on a service
processor or service PC. It is independent of any application, but
client applications register with ConnectEMC to set up and execute
transfers.

Platforms ConnectEMC currently runs on Windows and Linux. It is distributed

with, and configurable for, specific EMC products. Platforms may
include Symmetrix® /Enginuity™ and CLARiiON® for the Windows
version, and Centera™ for the Linux version.

Version 2.0 for Version 2.0 is a major revision and expansion from ConnectEMC 1.0,
Windows created with an updated version of event messaging.
This release includes, among others, the following components and
features:
• A Windows Service engine
• GUI for configuration, monitoring
• Client application server
• Dial-up, FTP, E-mail transport
• E-mail, SNMP notification
• Secure transport via FTPS, encryption
• Compression

2 ConnectEMC for Windows Version 2.0 Release Notes

 New Features and Changes

New Features and Changes

ConnectEMC version 1.0 (for Windows) is distributed with
CLARiiON Disk Library version 1.2 as a standalone application, and
is also integrated with Navisphere Event Monitor.

Please contact your EMC representative if you need more information about
changes from that version.

Environmental Requirements, Software Organization, Installation

Refer to platform-specific documentation for ConnectEMC
environmental requirements and setup procedures.

Symmetrix ConnectEMC for Symmetrix environments is bundled with

Symmetrix 5671 Enginuity. This installation is coordinated through
EMC Global Services or through your local EMC office.
For information on related software environment and system
requirements, refer to the EMC Support Matrix on EMC Powerlink™
website at:
http://powerlink.emc.com/support

See also:
◆ SymmWin for Symmetrix Microcode / Version 5671 / Product Guide
(P/N 300-002-160 Rev A01), Site Configuration, Call Home (page
1-22).

CLARiiON Refer to CLARiiON Procedure Generator (CPG) CLARalert

installation and configuration procedures at Global Services:
http://www.cs.isus.emc.com/csweb2/dgweb/CPG/index.htm

or from Powerlink:
http://powerlink.emc.com

ConnectEMC for Windows Version 2.0 Release Notes 3

Known Problems and Limitations

Known Problems and Limitations

Issues
Dial-up on Windows Issue
XP ConnectEMC may not dial-up successfully after installation on
Windows XP Professional or Windows Server 2003.

Remedy
A correction will be provided in the next release.

Connect Home Issue

Suspend Freezes GUI If a connect home is suspended, the GUI will temporarily freeze.

Avoidance
Wait for about 2 to 3 minutes and the GUI should function properly
again.

Modem Debug Log Issue

The modem debug log does not archive properly. The only user-
facing issue is that it may take time to review the log file through the
GUI. However, this should not slow down the performance of
ConnectEMC.

EMCRemote or Issue
SymmIP Disconnect Immediately after disconnecting from EMCRemote or SymmIP,
with Connect Home ConnectEMC tries to connect home. Since the resource is still in use,
this action causes a TAPI line problem, and the connect home aborts.

Avoidance
A connect home made after to this attempt should be successful.

Connect Home Error Issue

Indication in Log Files ConnectEMC_SymmWin.log may not report correctly if SymmWin
terminates unexpectedly.

Avoidance
Restart SymmWin. You should be able to verify that
ConnectEMC_SymmWin.log resumes logging successfully.

4 ConnectEMC for Windows Version 2.0 Release Notes

 Known Problems and Limitations

Last Connection Log Issue

Indicator After a file has been queued to connect home by modem dial-up and
logging has started, the Last Connection Log pane is blank until the
call itself has begun.

Remedy
If this is a new installation and the first time you try to connect home
by dial-up, a Last Connection Log message dialog will appear with
the message “cannot file last connection log.”
There are two ways to fix this:
◆ With Last Connection Log selected, select View, Refresh from the
menu bar.
or
◆ Shut down and restart the GUI.
After taking either action, you should see under Last Connection
Log the command (target log file name) ConnectEMC_dial.log

Removing Connection Issue

Records After removing a Connection Record, you will find that the lower
right pane does not clear. If you do not refresh this pane before
attempting to restore the same Connection Record, you will see a
dialog box error message from the ConnectEMC GUI .

Remedy
Force a full refresh by closing (by double-clicking) and then
re-opening the Connection menu.

ConnectEMC for Windows Version 2.0 Release Notes 5

Known Problems and Limitations

Tips
Last Connection Log To view a Last Connection Log without an automatic display refresh:
without Refresh
1. Select the Last Connection Log item (log file) you wish to view.
2. When the log is displayed, click on the log so that the bottom
pane is in view.
3. From the menu bar, select View to verify that Auto Log Refresh is
checked.
4. Select Auto Log Refresh to uncheck the command.
You will now be able to scroll through the selected log file.

Restoring the GUI To restore the pane arrangement present at your original GUI startup:
Startup Window
1. Select Left Menu command Status.
2. Select blue toolbar button labeled INFO.
3. Select yellow square toolbar “Normal” button (third from right).

Left Menu Command For the Testing menu command in the Left Menu, only the GUI test
“Testing” shown is available.

This contradicts the ConnectEMC for Windows / Version 2.0 / User Guide (P/N
300-001-829 Rev A01), Testing, page 3-32.

6 ConnectEMC for Windows Version 2.0 Release Notes

 Documentation

Documentation

Titles
Product These manuals constitute the documentation that supports the
product:

Part Number Name

300-001-829 Rev A01 User Guide

(included with ConnectEMC software) Online Help

300-002-061 Rev A01 Non-EMC Software

300-002-062 Rev A01 Release Notes

User Guide
Provides a brief product description, procedures for configuring and
operating ConnectEMC, and reference tables for ConnectEMC
settings.

Non-EMC Software
Describes software used in the development, or necessary for the
installation, of ConnectEMC, along with license text and website
locations.

Online Help
Matches content provided in User Guide. Implemented in WinHelp
4, compatible with Windows 95 or any later version.

Related In addition to ConnectEMC product titles, users should consult the

platform-specific documentation, which provides actual procedures.
This documentation is located on the Global Services and Powerlink
websites, and includes:

Symmetrix
See documentation for Symmetrix 5671 or later in Powerlink.

CLARiiON
Look under the CLARiiON Procedure Generator (CPG) CLARalert
installation and configuration procedures section.

ConnectEMC for Windows Version 2.0 Release Notes 7

Documentation

The URL for the Global Services website GPG is:

http://www.cs.isus.emc.com/csweb2/dgweb/CPG/index.htm

You can also find these procedures in Powerlink.

Access
Powerlink Documentation for ConnectEMC can be found in the Powerlink
library at:
http://powerlink.emc.com/support/library/index.jhtml

Select Software from the left menu and then ConnectEMC from the
resulting list, or use the Powerlink search engine.

8 ConnectEMC for Windows Version 2.0 Release Notes

 Troubleshooting and Getting Help

Troubleshooting and Getting Help

Resources
Powerlink For information on the EMC products and services available to
customers and partners, refer to the EMC Powerlink Web site at:
http://powerlink.emc.com

ConnectEMC for Windows Version 2.0 Release Notes 9

Troubleshooting and Getting Help

Copyright © 2004 EMC Corporation. All rights reserved.

EMC believes the information in this publication is accurate as of its publication date. The
information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an
applicable software license.
Trademark Information

10 ConnectEMC for Windows Version 2.0 Release Notes