Standard Ground

Handling Agreement
IATA SGHA 2013 / 2008

SGHA 2013
2
TABLE OF CONTENTS

Introduction
Introduction 04

About 05

SGHA 2013 09

SGHA 2008 69

About
Codes 125

SGHA 2013
SGHA 2008
Codes

3
CONTACTS
Wolfgang Zedlitz
Director Sales Aviation

WISAG Aviation Service Holding GmbH

Herriotstraße 3
60528 Frankfurt am Main

Tel. (+49 69) 505044-242

Mobil (+49 172) 6657824
Fax (+49 69) 505044-152

[email protected]

DISCLAIMER
This booklet is produced with the aim of helping the members of avi-
ation industry during their work with IATA SGHA. Every effort has
been made to ensure that every version of IATA SGHA is shown as
originally published by IATA.

WISAG Aviation Service shall not be held responsible for any infor-
mation provided in the IATA SGHA published in this booklet. WISAG
Aviation Service disclaims any and all liability to any person or enti-
ty, in respect of anything done or omitted, and the consequences of
anything done or omitted, by any such person or entity caused by the
content of this booklet.

4
 About

5
SGHA 2013
FULL SERVICE À LA CARTE

As a full-service provider, WISAG Aviation Service Holding has been a

leading player in the aviation service market for decades. We currently
offer our services at the airports Berlin-Schönefeld (SXF), Berlin-Tegel
(TXL), Hamburg (HAM), Cologne/Bonn (CGN), Frankfurt (FRA), Nurem-
berg (NUE) and Münster/Osnabrück (FMO).

We manage approximately 16.5 million passengers and 86,000 tonnes

of freight for major airlines every year and are primarily known for
our extensive technical expertise and constant leadership in innovati-
on. WISAG Aviation Service is also pioneer of the new ISO standards
9001: 2015 and 14001: 2015.

OUR PORTFOLIO COMPRISES THE FOLLOWING SERVICES:

Airport Service Cabin cleaning, cabin fulfillment, tech-

nical services, provisioning, transport
services

Ground Service Aircraft loading & unloading, baggage

handling, pushback services, de-icing,
business aviation, general ground
operations

Passenger Service Passenger check-in, gate services and

flight boarding, ticketing and reserva-
tion, lost & found, VIP & lounge services,
flight operation services

Cargo Service Warehouse handling, storage & material

planning, overnight mail handling,
trucking, freight documents

Airport Personnel Service Temporary staff for aircraft cleaning,

aircraft handling, transport services,
freight handling, office work and on-site
management

6
7
About
WISAG Aviation Service Holding and its affiliated companies employ
highly qualified workers with a strong service ethos. This is all the
more important given that the aviation industry has been changing
considerably for several years now, with liberalisation and cost pres-
sure demanding ever-faster reactions and adjustments to market con-
ditions. We can provide rapid, flexible support thanks to our expertise
and our distinctive corporate culture.

WISAG is all about appreciation.

WISAG is all about commitment.
WISAG is all about being colourful.

These three values form the foundations of the WISAG brand. They
evolved from within the firm and pave the way for us to keep develop­
ing successfully as a family company. They are the benchmark used to
assess our performance by customers and employees alike.

Our company’s mission statement and corporate governance princi­

ples were developed on the basis of our three key values. These serve
as guidelines for our day-to-day activities and define a clear vision for
the future: by 2020, WISAG wants to inspire its customers and em-
ployees as a strong brand. We aim to predominantly use eco-friendly
products and processes to protect our environment. And we intend to
primarily promote staff from within the company to any managerial
positions which become available.

The WISAG Group employs almost 50,000 people and operates at

more than 250 locations in Germany and abroad.

8
 SGHA 2013
AHM 810
STANDARD
GROUND
HANDLING
AGREEMENT
EFFECTIVE
1 January 2013

9
10
10 wisag.de
STANDARD GROUND HANDLING
AGREEMENT (SGHA)
between:

and:

The agreement consists of:

MAIN AGREEMENT, and, as required,

ANNEX A (description of services)
ANNEX(ES) B (location(s), agreed services and charges)

CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY

ARTICLE 1 PROVISION OF SERVICES

ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER‘S REPRESENTATION

SGHA 2013
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND SETTLEMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
ARTICLE 12 AUTHORIZATION TO CONTRACT

11
DEFINITIONS AND TERMINOLOGY

For the sake of clarity, the following definitions and terminology apply
to the SGHA;
AIRPORT TERMINAL means all buildings used for arrival and depar-
ture handling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Hand-
ling Company will request an outside agency to perform the service
required. The charge of the outside agency shall be paid by the Carri-
er. The Handling Company assumes no liability toward the Carrier for
such arrangements.
CARGO means revenue cargo, and non-revenue cargo such as service
cargo and company materials.
CARRIER‘S REPRESENTATIVE means the individual or organization
authorized by the Carrier to act on the Carrier‘s behalf in matters con-
cerning Article 4.
CO-ORDINATE means to collect and communicate operational infor-
mation to the respective parties at the direction of the Carrier, or the
Carrier‘s Representative, as required to perform the services as con­
tracted by the Carrier with Third Parties in the respective Annex(es) B.
CARRIER‘S AIRCRAFT means any aircraft owned, leased, chartered,
hired or operated or otherwise utilised by or on behalf of the Carrier
and in respect of which the Carrier has either expressly or implicitly
contracted, instructed or otherwise requested the Handling Company
to perform or carry out any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method of
performing check-in, capacity control, load control and dispatch of flights.
DIRECT LOSS means a loss arising naturally or directly from an occur-
rence and which excludes remote, indirect, consequential, or special
losses or damages, such as loss of revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-com-
puter (application-to-application program pro- cessing) transmission
of business data in a standard format.
ICAO means International Civil Aviation Organisation.
IATA means International Air Transport Association.
LIAISE means to communicate and maintain contact.
LOAD means any item carried in an aircraft other than is included in
the basic operating weight.
LOADS means baggage, cargo, mail and any aircraft supplies inclu-
ding ballast.
PASSENGER(S) means any person(s) both revenue and non-revenue,
except members of the crew, carried or to be carried in an aircraft with
the consent of the Carrier.

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PROVIDE implies that the Handling Company itself assumes responsi-
bility for the provision of the service required.
RECEIVING CARRIER means a carrier who receives Loads from a
transferring carrier at a transfer point.
SPECIAL SHIPMENTS includes, but not limited to, perishables, live
animals, valuables, vulnerable cargo, news material and dangerous
goods.
SPECIALISED CARGO PRODUCTS includes but not limited to, express
cargo, courier shipments and same day delivery.
STATION MANAGEMENT means management of Carriers‘ adminis­
trative and/or operational functions(s) within the scope defined in the
Annex B.
SUPERVISION means to oversee and direct the performance of the
Services contracted by the Carrier with third parties, i.e. companies
who have a separate Annex B (or similar contract with the Carri-
er). The term Supervision shall not apply to the Handling Company
self-management of its own services or overseeing of the Handling
Company‘s subcontractors (as referenced to in Article 5 of the Main
Agreement).
TECHNICAL LANDING is a landing for other than commercial reasons
where no physical change of Loads, Passenger and/or crew occurs.

SGHA 2013
TICKET means the document entitled „Passenger Ticket and Baggage
Check“ issued by or on behalf of the Carrier and includes Notice of
Contract Terms incorporated by reference and notices and the flight
and passenger coupons contained therein.
TRANSIT FLIGHT is an aircraft making an intermediate landing for
commercial reasons where a change of Loads, Passenger and/or crew
occurs.
TRUCK SERVICE means a service operated by truck on behalf of an
airline carrying Loads documented in accordance with the applica­
ble IATA and/or ICAO rules, regulations and procedures. In the Main
Agreement and in Annex A, the word “aircraft” will read “truck” and
“flight” will read “truck service” when it concerns the handling of a
truck as meant under the above definitions.
TURNROUND FLIGHT is an aircraft terminating a flight and subse-
quently originating another flight following a complete change of
Loads, Passenger and/or crew.
UNIT LOAD DEVICES (ULDs) Aircraft unit load device (ULD) is an as-
sembly of components comprising either of the following:
• aircraft pallet and pallet net
• aircraft pallet and pallet net over an igloo
• aircraft container

13
The purpose of the unit is to enable individual pieces of cargo, baggage
or mail to be assembled into a standard-sized unit to facilitate rapid
loading onto and offloading from aircraft having compatible handling
and restraint systems which interface directly with the unit.

MAIN AGREEMENT

An Agreement made between: ..................................................................

having its principal office at: ......................................................................
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’ as
the case may be,
and:...............................................................................................................
having its principal office at:.......................................................................
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as
the case may be,
the Carrier and/or the Handling Company may hereinafter be referred
to as “the Party(ies)”

WHEREBY THE PARTIES AGREE AS FOLLOWS:

ARTICLE 1. PROVISION OF SERVICES

1.1 General
The Carrier and the Handling Company agree to give the
high­est importance to the compliance to all applicable laws
and regulations governing their activities and expects its
agents and contractors to do the same.
Of particular concern are laws related to anti-bribery, an-
ti-trust and labor relations (including but not limited to the
prohibition of child labor).
The Services shall be made available within the limits of the
capabilities of the Handling Company and the Handling Com-
pany will comply at all times with and will deploy best efforts
to make sure its employees and subagents comply with:
• All laws and regulations applicable in its country of
establish­ment and all other countries in which Services are
provided under this Agreement
• Applicable IATA and/or ICAO and/or other governing rules,
regulation and procedures
• All international treaties and regulations that apply in gen­­-
eral to commerce and in particular to the operation of
aircraft, transportation of passengers and air freight or mail

14
 The Carrier and the Handling Company shall ensure that their
respective personnel assigned to the performance of this
agreement are aware of all relevant legislation applicable to
commerce in general, aircraft operation, passenger transport
and air freight.
Further, the Carrier and the Handling Company shall ensure
that all their respective employees assigned to the perfor-
mance of this Agreement where applicable, shall be aware
of the essentials of:
• Competition and antitrust regulations in its country of res­
idence, establishment as well as such regulations with ext-
raterritorial application.
• The rules governing bribery, kick-backs, secret commis­
sions and payments to government officials in its country
of residence, establishment as well as such regulations
with extraterritorial application.
• Any other applicable law or regulation, whose breach or
violation by a Party or its employees could cause damage
to the other Party or its employees.
It is not considered necessary or possible to specify every de-
tail of the services it being generally understood what such

SGHA 2013
services comprise and the standards to be attained in their
performance.
1.2 Documents for Ground Handling
Documents used for ground handling shall be the Handling
Company‘s own documents, where applicable, provided these
documents comply with standardised formats that may apply
under IATA and/or ICAO and/or other governing rules, regula-
tions and procedures.
1.3 Scheduled Flights
The Handling Company agrees to provide for the Carrier‘s
Aircraft for flights operating on an agreed schedule at the
location(s) stated in the Annex(es) B, those services of Annex
A as are listed in the Annex B for the respective locations.
The Carrier, in turn, agrees to inform the Handling Company
as soon as possible about any changes of schedule and/or
frequencies and/or types of aircraft.
1.4 Extra Flights
The Handling Company will also provide the services to the
Carrier‘s Aircraft for flights in addition to the agreed schedule
at the same locations, provided that reasonable prior notice
is given and the provision of such additional services will not
prejudice commitments already undertaken.

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1.5 Priority
The Handling Company shall, as far as possible, give priority
to aircraft operating on schedule.
1.6 Emergency Assistance
It is the responsibility of the Handling Company to participate
in local emergency response plan(s) in order to provide sup-
port to the Carrier in the event of an emergency including but
not limited to, forced landings, accidents or acts of violence.
Carrier will contact the Handling Company to establish the
Carrier‘s needs in an emergency and provide the Handling
Company its current emergency procedures.
In the absence of Carrier instructions, in part or whole, the
Handling Company shall follow its own emergency response
plan(s).
In case of an emergency, the Handling Company shall without
delay activate its local emergency plan(s) which includes the
immediate notification to the Carrier and establish open-line
communications with the Carrier.
The Handling Company shall take all reasonable measures
to assist passengers, crew and family members and to safe­
guard and protect baggage, cargo and mail carried in the
aircraft from loss or damage in co-operation with the relevant
local authorities.
All documentation and information pertaining to the emer-
gency is the property of the Carrier and shall be held confi-
dential by the Handling Company, unless such documentation
and information is specifically required by applicable law or
by governmental or local authorities regulations.
The Carrier shall reimburse the Handling Company for expens-
es and disbursements incurred in rendering such assistance.
1.7 Additional Services
As far as possible, the Handling Company will, upon request,
provide to the Carrier additional services not set forth in the
present
Agreement. Such services may be governed by special condi-
tions to be agreed between the Parties.
1.8 Other Locations
In case of occasional flights of the Carrier‘s Aircraft at loca-
tions which are not designated in the present Agreement,
where the Handling Company maintains a ground handling
organisation, the Handling Company shall, on request, make
every effort, subject to the means locally available, to provide
necessary services.

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ARTICLE 2. FAIR PRACTICES

2.1 The Handling Company shall use its best efforts to protect
the Carrier‘s confidential information and make it available
for the purposes of the Carrier only.
2.2 Neither Party to this Agreement shall disclose any informa-
tion contained in Annex(es) B to outside parties without the
prior consent of the other Party, unless such information is
specifically required by applicable law or by governmental or
authorities‘ regulations, in which case the other Party will be
notified accordingly.

ARTICLE 3. SUBCONTRACTING OF SERVICES

3.1 The Handling Company is entitled to delegate any of the

agreed services to subcontractors with the Carrier‘s prior
written consent. It is understood that, in this case, the Hand-
ling Company shall be responsible to the Carrier for the prop­
er rendering of such services as if they had been performed
by the Handling Company itself. Any subcontracting of ser-
vices and the provider(s) thereof, shall be recorded in the An-

SGHA 2013
nex(es) B.
3.2 The Carrier shall not appoint any other person, company or
organisation to provide the services which the Handling Com­
pany has agreed to provide by virtue of this Agreement, except
in such special cases as shall be agreed between the Parties.

ARTICLE 4. CARRIER‘S REPRESENTATION

4.1 The Carrier may maintain at its own cost, its own representa-
tive(s) at the location(s) designated in the Annex(es) B. Such
representative(s) and representative(s) of the Carrier‘s Head
Office may inspect the services provided to the Carrier by the
Handling Company pursuant to this Agreement, advise and
assist the Handling Company and render to the Carrier‘s cli-
ents such assistance as shall not interfere with the provision
of services by the Handling Company.
4.2 The Carrier may, by prior written notice to the Handling Com-
pany and at its own cost, engage an organisation (hereinafter
referred to as ‘the Supervisor’) to supervise the services of
the Handling Company at the location(s) designated in An-
nex(es) B. Such notice shall contain a description of the ser-
vices to be supervised.

17
 The Supervisor shall have the same authority as defined above
in Sub-Article 4.1 for the Carrier‘s own representative.
4.3 Such assistance, when performed by the Carrier‘s represen-
tative(s) and/or Supervisor(s) will be the sole responsibility of
the Carrier, unless requested by the Handling Company.

ARTICLE 5. STANDARD OF WORK

5.1 The Handling Company shall carry out all technical and flight
operations services as well as other services also having a
safety aspect, for example, load control, loading of aircraft
and handling of dangerous goods, in accordance with the
Carrier‘s instructions, receipt of which must be confirmed
in writing or by electronic confirmation to the Carrier by the
Handling Company.
In the case of absence of instructions by the Carrier, the Han­
dling Company shall follow its own standard practices and
procedures provided they comply with the applicable IATA
and/or ICAO and/or other governing rules, regulations and
procedures.
5.2 The Handling Company shall carry out all other services in
accordance with the Carrier‘s procedures and instructions. In
the case of absence of instructions by the Carrier, the Han­
dling Company shall follow its own standard practices and
procedures.
5.3. The Handling Company agrees to take all possible steps to
ensure that, with regard to contracted services, the Carrier‘s
Aircraft, crews, Passengers and Loads receive treatment not
less favourable than that given by the Handling Company to
other carriers or its own comparable operation at the same
location.
5.4 The Handling Company agrees to ensure that the authorisa­
tion of specialised personnel performing services for the Car-
rier is valid and current. If at any time the Handling Company
is unable to provide authorised personnel as requested by
the Carrier, the Handling Company shall inform the Carrier
immediately.
5.5 The Carrier shall supply the Handling Company with suf-
ficient information and instructions to enable the Handling
Company to perform its handling properly.
5.6 In the provision of the services as a whole, due regard shall
be paid to safety, security, local and international regulations,
applicable IATA and/or ICAO and/or other governing rules, reg­-

18
 ulations and procedures in such a manner that delays and
damage to the Carrier‘s Aircraft and Load are avoided and the
general public is given the best impression of air transport.
5.7 The Handling Company must report to the Carrier‘s Repre-
sentative immediately all loss or damage, threatened or ac-
tual, to the Carrier‘s Aircraft, crew, Passengers and Loads
noticed in the course of the handling or which in any other
way comes to the knowledge of the Handling Company.
5.8 The Parties shall agree on the quality standards for any ser-
vice provided, including those covered by Sub-Article 5.1
above. Such quality standards for a specific location may
form part of the applicable Annex B. The Handling Company
agrees to take all possible steps to ensure that, with regard
to contracted services, the agreed upon quality standards will
be met.
5.9 The Carrier or a regulatory authority governing the Carrier‘s
operations may, at its own cost, and with reasonable prior
notice, audit the designated services in the applicable An-
nex(es) B. Such notice shall contain a description of the ar­
ea(s) to be audited. The Handling Company shall cooperate
with the Carrier and will undertake any corrective action(s)

SGHA 2013
required.
5.10 In the provision of the services, the Parties agree to comply
with any applicable data protection laws.
5.11 The Handling Company shall supervise and manage its own
activities and/or those subcontracted as agreed within the
scope of services specified in Annex(es) B.
5.12 The Handling Company shall be able to demonstrate a Safety
Management System in use following IATA AHM 610 and/or
ICAO, local and international regulations, or other governing
rules.
5.13 The Handling Company shall promote awareness and strive
to achieve best practices in Environmental and Social Respon­-
sibility.

ARTICLE 6. REMUNERATION

6.1 In consideration of the Handling Company providing the

services, the Carrier agrees to pay to the Handling Company
the charges set out in the respective Annex(es) B, within the
terms specified. The Carrier further agrees to pay the proper
charges of the Handling Company and to discharge all addi­
tional expenditure incurred for providing the services referred

19
 to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
– any charges, fees or taxes imposed or levied by the Air-
port, Customs or other authorities against the Carrier or
the Handling Company in connection with the provision of
services herein by the Handling Company or in connection
with the Carrier‘s flights.
– expenses incurred in connection with stopover and trans-
fer passengers and with the handling of passengers for
interrupted, delayed or cancelled flights.
Such charges, fees, taxes or other expenses as outlined above
shall be borne ultimately by the Carrier.

ARTICLE 7. ACCOUNTING AND PAYMENT

7.1 The Handling Company shall invoice the Carrier monthly,

unless otherwise agreed in Annex(es) B, with the charges
arising from the provision of the handling services of Annex
A as listed in Annex(es) B at the rates of charges set out in
Annex(es) B.
7.2 Payment shall be effected through the IATA Clearing House
unless otherwise agreed in Annex(es) B.
7.3 The Parties shall reach agreement on the payment terms at
each location. Such payment terms will form part of the ap-
plicable Annex(es) B.

ARTICLE 8. LIABILITY AND INDEMNITY

In this Article, all references to:

(a) “the Carrier” or “the Handling Company” shall include
their employees, servants, agents and subcontractors;
(b) “ground support equipment” shall mean all equipment
used in the performance of ground handling services in-
cluded in Annex A, whether fixed or mobile, and
(c) “act or omission” shall include negligence.
8.1 Except as stated in Sub-Articles 8.5 and 8.6, the Carrier shall
not make any claim against the Handling Company and shall
indemnify it (subject as hereinafter provided) against any le-
gal liability for claims or suits, including costs and expenses
incidental thereto, in respect of:
(a) delay, injury or death of persons carried or to be carried by
the Carrier; (b) injury or death of any employee of the
Carrier;

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 (c) damage to or delay or loss of baggage, cargo or mail car-
ried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated by, or
on behalf of, the Carrier and any consequential loss or
damage;
arising from an act or omission of the Handling Company in
the performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly and
with the knowledge that damage, death, delay, injury or loss
would probably result.
PROVIDED THAT all claims or suits arising hereunder shall be
dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall notify
the Carrier of any claims or suits without undue delay and
shall furnish such assistance as the Carrier may reasonably
require.
PROVIDED ALSO THAT where any of the services performed
by the Handling Company hereunder relate to the carriage
by the Carrier of passengers, baggage or cargo, then if the
limitations of liability imposed by the Warsaw Convention
and/or the Montreal Convention (1999) as applicable and as

SGHA 2013
amended from time to time would have applied if any such
act or omission had been committed by the Carrier but are
held by a Court not to be applicable to such act or omission
committed by the Handling Company in performing this
Agreement then upon such decision of the Court the indem-
nity of the Carrier to the Handling Company hereunder shall
be limited to an amount not exceeding the amount for which
the Carrier would have been liable if it had committed such
act or omission.
8.2 The Carrier shall not make any claim against the Handling
Company in respect of damage, death, delay, injury or loss to
third parties caused by the operation of the Carrier‘s Aircraft
arising from an act or omission of the Handling Company in
the performance of this Agreement unless done with intent
to cause damage, death, delay, injury or loss or recklessly
and with knowledge that damage, death, delay, injury or loss
would probably result.
8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the
case of claims arising out of surface transportation which
is provided on behalf of the Carrier and is part of the oper-
ation of loading/embarking or unloading/disembarking
and/or is covered by the Carrier‘s Contract of Carriage the

21
 indemnity shall not exceed the limits specified in the said
Contract of Carriage.
(b) In the case of claims arising out of surface transportation
which is not provided on behalf of the Carrier and/or is
not part of the operation of loading/embarking or unload­
ing/disembarking and/or is not covered by the Carrier‘s
Contract of Carriage the waiver and indemnity herein
contained shall not apply.
8.4 The Handling Company shall not make any claim against the
Carrier and shall indemnify it (subject as hereinafter provided)
against any legal liability for claims or suits, including costs
and expenses incidental thereto, in respect of:
(a) injury to or death of any employees of the Handling Com-
pany, its servants, agents or subcontractors; and
(b) damage to or loss of property owned or operated by, or on
behalf of, the Handling Company and any consequential
loss or damage;
arising from an act or omission of the Carrier in the perfor-
mance of this Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly and with
knowledge that damage, death, delay, injury or loss would
probably result.
8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company
shall indemnify the Carrier against any physical loss of or dam­-
age to the Carrier‘s Aircraft caused by the Handling Compa-
ny‘s negligent act or omission PROVIDED ALWAYS THAT the
Handling Company‘s liability shall be limited to any such loss
of or damage to the Carrier‘s Aircraft in an amount not ex­­-
ceeding the level of deductible under the Carrier‘s Hull All Risk
Policy which shall not, in any event, exceed USD 1,500,000
except that loss or damage in respect of any incident below
USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this
Sub-Article 8.5 does not affect or prejudice the generality of
the provisions of Sub-Article 8.1 including the principle that
the Carrier shall not make any claim against the Handling
Company and shall indemnify it against any liability in res-
pect of any and all consequential loss or damage howsoever
arising.
8.6. Furthermore, notwithstanding Sub-Article 8.1.(c), the Han­
dling Company shall indemnify the Carrier against direct loss
of or damage to the Carrier‘s cargo (excluding Mail) caused
by the negligent act or omission by or on behalf of the Han­

22
 dling Company in the provision of the services and/or the
supply of goods under this Agreement PROVIDED ALWAYS
THAT the Handling Company‘s liability shall be limited to
as set out in article 22.3 of the Montreal Convention 1999 or
any amendment to that Convention in force at the time of the
loss or damage or to the actual compensation paid out by
the Carrier, whichever is less. In any event, the total amount
of the claim shall not exceed USD 1,000,000, except that loss
or damage in respect of any claim below USD 500 shall not
be indemnified. Any claim shall be submitted within the time
limits set out in article 31.2 of the Montreal Convention 1999.
For the avoidance of doubt, the liability of the Handling Com-
pany shall never exceed the liability of the Carrier.

ARTICLE 9. ARBITRATION

In the event of any dispute or claim concerning the scope, meaning,

construction or effect of this Agreement, the parties shall make all
reasonable efforts to resolve disputes amongst themselves. Failing
mutual resolution of the dispute, the parties may elect to resolve the
dispute through arbitration (either by a single arbitrator or a panel of

SGHA 2013
arbitrators). In the event that the parties fail to agree to an arbitration
process, the dispute shall be settled in accordance with the laws of
the state or jurisdiction set out in Annex(es) B, by the courts set out in
Annex(es) B without regard to principles of conflict of laws.

ARTICLE 10. STAMP DUTIES, REGISTRATION FEES

10.1 All stamp duties and registration fees in connection with this
Agreement, which may be prescribed under the national law
of either Party to this Agreement, are payable by that Party.
10.2 All stamp duties and registration fees in connection with this
Agreement, which may be prescribed under the national law
of the location(s), as mentioned in the Annex(es) B and not
being a location situated in the country of either Party to this
Agreement will be shared equally between the Parties.

ARTICLE 11. DURATION, MODIFICATION AND TERMINATION

11.1 This Agreement shall be effective from the date specified in

the respective Annex(es) B. It shall supersede any previous
arrangements between the Parties governing the provision of
services at locations for which there are valid Annex(es) B to

23
 this Agreement.
11.2 Modification of, or additions to this Agreement shall be record­-
ed in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by one Party
under this Agreement shall be deemed properly given if sent
by registered letter, or by other means where proof of receipt
or acknowledgement is obtained, to the respective office of
the other Party as recorded in the Annex(es) B. In the case of
a registered letter notice shall be considered to be served on
the date of receipt.
11.4 This Main Agreement shall continue in force until terminated
by either Party giving sixty days prior notice to the other Party.
11.5 Termination by either Party of any Annex(es) B to this Agree-
ment of all or any part of the services provided at a specific
location requires sixty days prior notice to the other Party. In
the event of part termination of services, consideration shall
be given to an adjustment of charges.
11.6 Any Annex(es) B to this Agreement exceeding a defined peri-
od of validity, shall continue in effect until terminated by ei­
ther party providing sixty days prior notice to the other Party.
11.7 In the event of either Parties permit(s) or other authorisa­
tion(s) to operate in the agreed location(s), wholly or in part,
being revoked, cancelled, or suspended, that Party shall no-
tify the other Party without delay. Thereafter either Party may
terminate the Agreement or the relevant Annex(es) B at the
effective date of such revocation, cancellation or suspension
by giving to the other Party notice within twenty-four hours
after such event.
11.8 Either Party may terminate this Agreement and its Annexes at
any time if the other Party becomes insolvent, makes a gen­
eral assignment for the benefit of creditors, or commits an
act of bankruptcy or if a petition in bankruptcy or for its re-
organisation or the readjustment of its indebtedness be filed
by or against it, provided the petition is found justified by the
appropriate authority, or if a receiver, trustee or liquidator of
all or substantially all of its property be appointed or applied
for.
11.9 Both Parties shall be exempt from obligation if prompt notifi-
cation is given by either Party in respect of any failure to per-
form its obligations under this Agreement arising from any of
the following causes:
— labour disputes involving complete or partial stoppage of
work or delay in the performance of work;

24
 — force majeure or any other cause beyond the control of ei­
ther Party.
11.10 In the event of the Agreement or part thereof being terminated
by notice or otherwise, such termination shall be without pre-
judice to the accrued rights and liabilities of either Party prior
to termination.
11.11 The Handling Company shall have the right at any time to
vary the charges set out in the Annex(es) B provided, how­
ever, that the Handling Company has given notice in writing
to the Carrier not less than sixty days prior to the revised
charges becoming effective. The notice shall specify the revi-
sed charges which the Handling Company proposes to intro-
duce, together with the date on which they are to be brought
into effect.
11.12 Notwithstanding Article 11.11, when changes occur in the
schedule, and/or frequencies and/or types of aircraft, other
than those set out in Annex(es) B, which affect the handling
costs, either Party shall have the right to request an adjust-
ment to the handling charges as from the date of the change
provided that the Party informs the other Party within thirty
days of the change.

SGHA 2013
ARTICLE 12. AUTHORIZATION TO CONTRACT

Each party warrants that it has the right to enter into this Agreement
and that execution of this Agreement has been signed by authorized
representative(s) of each party.

Signed the........................................ Signed the .......................................

at....................................................... at........................................................
for and on behalf of......................... for and on behalf of.........................
by...................................................... by.......................................................

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TABLE OF CONTENTS

SECTION 1 MANAGEMENT FUNCTIONS

1.1 Representation
1.2 Administrative Functions
1.3 Supervision and/or Co-ordination
1.4 Station Management

SECTION 2 PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
2.4 Inter-modal Transportation by Rail, Road or Sea

SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Ancillary Items
3.5 Ramp to Flight Deck Communication
3.6 Loading and Unloading
3.7 Safety Measures
3.8 Moving of Aircraft
3.9 Exterior Cleaning
3.10 Interior Cleaning
3.11 Toilet Service
3.12 Water Service
3.13 Cabin Equipment
3.14 Storage of Cabin Material
3.15 Catering Ramp Handling
3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

SECTION 4 LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control
4.2 Communications
4.3 Flight Operations
4.4 Crew Administration

SECTION 5 CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling—General
5.2 Customs Control
5.3 Documentation Handling
5.4 Physical Handling Outbound/Inbound

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5.5 Transfer/Transit Cargo
5.6 Post Office Mail

SECTION 6 SUPPORT SERVICES

6.1 Accommodation
6.2 Automation/Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fuelling/Defuelling Operations
6.6 Surface Transport
6.7 Catering Services—Liaison and Administration

SECTION 7 SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Ramp
7.5 Additional Security Services

SECTION 8 AIRCRAFT MAINTENANCE

8.1 Routine Services

SGHA 2013
8.2 Replenishing of Oils and Fluids
8.3 Non-routine Services
8.4 Material Handling
8.5 Parking and Hangar Space

IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT

Annex A—Ground Handling Services

to the Standard Ground Handling Agreement

effective from:..............................................................................................
between:.......................................................................................................
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’, as
the case may be,
and:...............................................................................................................
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as
the case may be.
This Annex A
is valid from:................................................................................................
and replaces:................................................................................................

27
SECTION 1. MANAGEMENT FUNCTIONS

1.1 Representation
1.1.1 (a) Provide
(b) Arrange for
1. guarantee
2. bond
to facilitate the Carrier‘s activities.
1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling
agent for the Carrier.
1.1.4 Inform all interested Parties concerning schedules of the Car-
rier‘s aircraft.

1.2 Administrative Functions

1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the Carrier.
1.2.3 Prepare, forward, file and retain for a period specified in the
Annex B, messages/reports/statistics/documents and perform
other administrative duties in the following areas.
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services
(g) mail services
(h) support services
(i) security
(j) aircraft maintenance
(k) other, as specified in Annex B
1.2.4 Maintain the Carrier‘s manuals, circulars, and other operational
documents connected with the performance of the services.
1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier items including, but not limited to,
invoices, supply orders, handling charge notes, work orders
1.2.6 Effect payment, on behalf of the Carrier, including but not lim­
ited to:
(a) airport, customs, police and other charges relating to the
services performed.

28
 (b) out-of-pocket expenses, accommodation, transport.

1.3 Supervision and/or Co-ordination

1.3.1 (a) Supervise
(b) Co-ordinate
services contracted by the Carrier with third party(ies)
1.3.2 Provide Turnaround coordinator (TRC)
1.3.3 Ensure that the third party(ies) is(are) informed about opera-
tional data and Carrier‘s requirements in a timely manner.
1.3.4 Liaise with the Carrier‘s designated representative
1.3.5 Verify availability and preparedness of personnel, equipment,
Loads, documentation of third party(ies).
1.3.6 Meet aircraft upon arrival and liaise with crew.
1.3.7 Decide on non-routine matters.
1.3.8 Verify dispatch of operational messages.
1.3.9 Note irregularities and inform the Carrier.

1.4 Station Management

1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively

SGHA 2013
1.4.2 The Handling Company is authorised to represent the Carri-
er‘s interest with regard to resolving governmental and local
authorities matters
1.4.3 Attend local airport meetings on behalf of the Carrier (a) Re-
port to the Carrier results/contents of the meetings (b) Act,
vote and commit on behalf of the Carrier
1.4.4 The Handling Company will be authorised to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with expenditure/commit-
ment limit to be specified in Annex B
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
1.4.5 Negotiate and secure slot(s) and airport facilities, as avail­
able, on behalf of the Carrier
1.4.6 Liaise with local and Government authorities to ensure that

29
 all necessary permits and licenses are applied for, negotiated
and secured in advance of each seasonal/operational change.
1.4.7 Perform and report quality/performance measurements
1.4.8 Handle the contents of Carrier‘s company mail pouches

SECTION 2. PASSENGER SERVICES

2.1 General
2.1.1 Inform passengers and/or public about time of arrival and/or
departure of Carrier‘s aircraft and surface transport.
2.1.2 Make arrangements for, transfer and transit passengers and
their baggage and inform them about services available at
the airport.
2.1.3 When requested by the Carrier,
(a) Provide
(b) Arrange for
special equipment, facilities and specially trained personnel,
for assistance to
1. unaccompanied minors.
2. persons with reduced mobility (PRMs)
3. VIPs.
4. transit without visa passengers (TWOVs).
5. deportees.
6. special medical transport
7. others, as specified in Annex B.
2.1.4 (a) Provide
(b) Arrange for
passenger assistance when flights are interrupted, delayed or
cancelled. Such assistance shall include:
1. meal vouchers
2. rebooking
3. transportation
4. hotel accommodation
5. personnel
2.1.5 Arrange storage of baggage in the bonded store
2.1.6 (a) Notify the Carrier of complaints and claims made by the
Carrier‘s passengers.
(b) Process such claims, as specified in Annex B.
2.1.7 Report to the Carrier any irregularities discovered in passenger
and baggage handling.
2.1.8 (a) Provide
(b) Arrange for
1. check-in counter(s)

30
 2. service counter(s)
3. transfer counter(s)
4. lounge facilities
5. set up of Carrier specific items, such as but not limited to
carpets, mobile signage, queuing control stanchions
6. other facilities as specified in Annex B
2.1.9 Perform the following ticketing/sales functions
(a reservations
(b) issuance of transportation documents
(c) ancillary services
(d) e-ticketing
(e) other as specified in Annex B

2.2 Departure
2.2.1 Perform pre-flight editing
2.2.2 Check and ensure
(a) that tickets are valid for the flight(s). The check shall not
include the fare.
At the following locations:
1. check-in area
2. lounge

SGHA 2013
3. transfer counter
4. gate
5. off airport
6. other as specified in Annex B
2.2.3 (a) Check travel documents for the flight(s) concerned.
In the event that the Handling Company does not have
access to information that verifies visa validities the
Handling
Company will not have liability.
The Handling Company shall not be liable for immigra­
tion fines in the event of non-bona fide travel documents
or other events which are outside of their control.
(b) Enter passenger and/or travel document information into
Carrier‘s and/or government system.
At the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off airport
6. other as specified in Annex B
2.2.4 (a) Weigh and/or measure checked and/or cabin baggage,

31
 (b) Record baggage figures
for
1. initial flight.
2. subsequent flight(s).
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other as specified in Annex B
2.2.5 Excess baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons at the follow­
ing locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off-airport
6. other as specified in Annex B
2.2.6 Tag
(a) checked baggage
(b) cabin baggage for
1. initial flight.
2. subsequent flight(s).
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other as specified in Annex B
2.2.7 Effect conveyance of checked baggage to the baggage sort­
ing area at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.8 Effect conveyance of Out of Gauge (OOG) checked baggage

32
 to the baggage sorting area at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.9 Collect airport and/or any other service charges from depart­
ing passengers at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.10 (a) Carry out the Carrier‘s seat allocation or selection system
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons for
1. initial flight.
2. subsequent flight(s).
at the following locations:
(a) check-in area
(b) lounge

SGHA 2013
(c) transfer counter
(d) gate
(e) off airport
(f) other as specified in Annex B
2.2.11 Handle
(a) Denied Boarding process
(b) Denied Boarding Compensation at the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. other as specified in Annex B
2.2.12 Direct passengers
(a) through controls to departure gate
(b) to connecting transport to the airport, in case of off air-
port services.
2.2.13 Handle upgrade/downgrade functions at the following loca-
tions:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate

33
 (e) other as specified in Annex B
2.2.14 Handle standby list at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.15 At the gate perform
(a) verification of cabin baggage
(b) boarding process
(c) reconciliation of passenger numbers with aircraft docu-
ments prior to departure
(d) other gate functions as specified in Annex B
2.2.16 (a) Collect
(b) Reconcile
(c) Handle and forward to Carrier
transportation documents (flight coupons, or other flight re­
lat­­ed documents) uplifted from departing passengers
2.2.17 Perform post-flight editing

2.3 Arrival
2.3.1 (a) Perform
(b) Arrange for
opening/closing aircraft passenger doors
2.3.2 Direct passengers
(a) from aircraft through controls
(b) arriving from the airport, in case of off airport services.
2.3.3 (a) Provide
(b) Arrange for
1. Transfer counter
2. Connection services
3. Baggage recheck
2.3.4 Handle lost, found and damaged property matters.
(a) Provide
(b) Arrange for
1. acceptance of baggage irregularity reports
2. entering of data into baggage tracing system
3. maintaining baggage tracing system files for period spec­-
ified in Annex B
4. making payments for incidental expenses
5. delivery of delayed baggage to passengers
6. handling of communications with passengers
7. repair or replacement of damaged baggage

34
2.4 Inter-modal Transportation by Rail, Road or Sea
2.4.1 Carry out passenger and baggage handling as described in
Sub-Sections 2.1, 2.2 and 2.3, as stipulated in Annex B, sub-
stituting “rail, road or sea transportation” for “aircraft”, and
“flight(s)”, and “terminal” for “airport”.
2.4.2 Direct departing passengers to connecting transport.
2.4.3 Load baggage on connecting transport, as directed by the
rail, road or sea transport operator.
2.4.4 Handle arriving passengers and baggage from the rail, road
or sea transport operator.
2.4.5 Direct arriving passengers through controls to the Carrier‘s
flight departure services.
2.4.6 Offload baggage from connecting transport, as directed by
the rail, road or sea transport operator and transfer it to the
Carrier‘s airport services.

SECTION 3. RAMP SERVICES

3.1 Baggage Handling

3.1.1 Handle baggage in

SGHA 2013
1. baggage sorting area.
2. other location(s) as specified in Annex B
3.1.2 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
(c) baggage accepted at a location as specified in Annex B
3.1.3 Establish the number and/or weight of
(a) bulk baggage
(b) built—up ULDs
and provide the load control unit with the information
3.1.4 Offload
(a) bulk baggage
(b) ULDs.
3.1.5 Prioritise baggage delivery to claim area.
3.1.6 Deliver to claim area
(a) baggage
(b) Out of Gauge (OGG)
3.1.7 Transfer baggage
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch (storage

35
 time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area of the
receiving carrier.
3.1.8 Handle crew baggage.

3.2 Marshalling
3.2.1 (a) Provide
(b) Arrange for
marshalling at arrival and/or departure.
3.2.2 Operate automated guidance systems

3.3 Parking
3.3.1 (a) Provide
(b) Position and/or remove wheelchocks.
3.3.2 (a) Provide
(b) Position and/or remove
1. landing gear locks.
2. engine blanking covers.
3. pitot covers.
4. surface control locks.
5. tailstands and/or aircraft tethering.
6. safety cones.
7. other items as specified in Annex B.

3.4 Ancillary Items

3.4.1 (a) Provide
(b) Arrange for
(c) Operate
1. ground power unit
2. fixed ground power
3. cooling unit
4. heating unit
5. air start unit

3.5 Ramp to Flight Deck Communication

3.5.1 Provide headsets.
3.5.2 Perform ramp to flight deck communication
(a) during push-back.
(b) during tow-in.
(c) during engine starting.
(d) for other purposes.

3.6 Loading and Unloading

36
3.6.1 (a) Provide
(b) Arrange for
(c) Operate
1. passenger steps.
2. flight deck steps.
3. loading bridges
3.6.2 (a) Provide
(b) Arrange for
1. passenger
2. crew
transport between aircraft and airport terminal(s).
3.6.3 (a) Provide
(b) Arrange for
(c) Operate
equipment for loading and/or unloading.
3.6.4 (a) Provide
(b) Arrange for
delivery and pick-up of
1. Baggage
2. Mobility devices
at aircraft doors or other agreed points

SGHA 2013
3.6.5 (a) Provide
(b) Arrange for
assembly and transport of
1. baggage
2. general cargo
3. special shipments
4. mail
5. documents
6. company mail between agreed points on the airport
3.6.6 (a) Unload aircraft, returning lashing materials to the Carrier.
(b) Load and secure Loads in the aircraft
(c) Redistribute Loads in aircraft.
(d) Operate in-plane loading system.
(e) Report final load distribution to the Load Control unit.
3.6.7 Open, close and secure aircraft hold doors.
(a) aircraft lower deck
(b) aircraft main deck
3.6.8 (a) Provide
(b) Arrange for ballast
3.6.9 (a) Provide
(b) Arrange for
safeguarding of all Loads requiring special handling during

37
 1. loading/unloading
2. transport between aircraft and designated point on the
airport

3.7 Safety Measures

3.7.1 (a) Provide
1. portable fire extinguisher on motorized/self-propelled
ramp equipment
2. ramp fire extinguisher, if not provided by airport authori-
ty
(b) Arrange for
1. attendance of airport fire services at aircraft
3.7.2 Perform visual external safety/ground damage inspection of
(a) doors and panels and immediate surroundings
(b) other inspection items as specified in Annex B
1. immediately upon arrival
2. immediately prior departure
and communicate the results to flight crew or Carrier‘s repre­
sentative
3.7.3 Check that all doors and access panels are properly closed
and locked.

3.8 Moving of Aircraft

3.8.1 (a) Provide
(b) Arrange for
1. Tow-in and/or push-back of aircraft
2. Towing of aircraft between other points
3. Cockpit brake operator in connection with towing
4. Wing-walker(s)
3.8.2 (a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the Carrier

3.9 Exterior Cleaning

3.9.1 Perform cleaning in accordance with Carriers written instruc-
tions of
(a) flight deck windows
(b) cabin windows
(c) aircraft integral steps
(d) slats and leading edges
(e) wings
1. upper surface
2. lower surface

38
 (f) flaps (extended)
1. upper surface
2. lower surface
(g) ailerons
1. upper surface
2. lower surface
(h) engine nacelles and pylons
(i) fuselage
1. upper surface
2. lower surface
(j) horizontal stabiliser
(k) vertical stabiliser
(l) landing gear
(m) wheel well

3.10 Interior Cleaning

3.10.1 Clean
(a) flight deck, if specified, under the control of a person au-
thorised by the Carrier
(b) passenger and crew compartments (other than flight
deck)

SGHA 2013
1. empty ash trays.
2. dispose of litter.
3. clear waste from overhead stowage
4. wipe tables
5. seats, seat back pockets and passenger service units
6. floors
7. empty refuse bins
8. surfaces in pantries, galleys (sinks, working surfaces,
ovens and surrounds) and toilets (wash basins, bowls,
seats, mirrors and surrounds)
9. remove, as necessary, any contamination caused by air-
sickness, spilled food or drink and offensive stains
10. telephones, screens and other equipment
11. inside windows.
3.10.2 Remove and dispose of
(a) litter/waste
(b) food and food-related material (galley waste)
3.10.3 Perform cabin dressing
(a) Blankets/duvets (fold/place in designated locations)
(b) Arrange seat belts
(c) Make up berths including crew
(d) Replace head rests

39
 (e) Replace pillow covers
(f) Restock toilet items
(g) Replace/restock seat back pocket items
(h) Other cabin items as specified in Annex B
1. Materials provided by the Carrier
2. Materials provided by the Handling Company
3.10.4 (a) Disinfect
(b) Deodorize aircraft with
1. materials provided by Carrier
2. materials provided by Handling Company
3.10.5 (a) Provide
(b) Arrange for laundering of
1. cabin items (blankets/duvets/pillow cases)
2. linen
3.10.6 Clean
(a) cargo compartments
(b) ULDs

3.11 Toilet Service

3.11.1 (a) Provide
(b) Arrange for
1. servicing (empty, clean, flush and replenish fluids).
2. triruator/disposal service

3.12 Water Service

3.12.1 (a) Provide
(b) Arrange for
1. Draining tanks.
2. Replenish tanks (water standard as specified in Annex B)
3. Water quality tests.

3.13 Cabin Equipment

3.13.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
cabin equipment, for example, seats and cabin divider(s)

3.14 Storage of Cabin Material

3.14.1 (a) Provide
(b) Arrange for
storage space for the Carrier‘s cabin material.
3.14.2 Take inventory.

40
3.14.3 (a) Provide
(b) Arrange for replenishment of stocks.

3.15 Catering Ramp Handling

3.15.1 Unload/load and stow catering supplies from/on aircraft.
3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys
3.15.3 Transport catering supplies between aircraft and designated
points.

3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

3.16.1 Remove snow from aircraft without using de-icing fluid.
3.16.2 Perform “pre” de/anti-icing inspection and advise flight crew
or Carrier‘s representative of results.
3.16.3 Perform clear ice check
3.16.4 (a) Provide
(b) Arrange for
1. anti-icing units.
2. de-icing units.
3.16.5 Provide de-icing/anti-icing fluids

SGHA 2013
3.16.6 Remove frost, ice and snow from aircraft using de-icing fluid.
Fluids to receive purity and contamination inspection prior to
use.
3.16.7 Apply anti-icing fluid to aircraft.
3.16.8 Supervise performance of de-icing/anti-icing operations.
3.16.9 Perform final inspection after de-icing/anti-icing operations
and inform flight crew of results.
3.16.10 Complete documentation as per Carrier‘s instructions.

SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control

4.1.1 Deliver load control related documents between aircraft and
airport buildings and vice versa.
4.1.2 (a) Process
(b) Sign
documents and information, including but not limited to, load­
ing instructions, load and trim sheets, Captain‘s load inform-
ation and manifests where:
1. Load Control is performed by the Handling Company
2. Handling Company is performing inputs/updates when
Load Control is performed by the Carrier or third party

41
4.2 Communications
4.2.1 Inform all interested Parties concerning movements of the
Carrier‘s aircraft.
4.2.2 (a) Compile, receive, process and send all messages in
connection with the services performed by the Handling
Company. The Handling Company is authorized to use
Carrier‘s originator code or double signature procedure
(b) Inform the Carrier‘s representative of the contents of
such messages
4.2.3 (a) Provide
(b) Operate
means of communication between the ground station and
the Carrier‘s aircraft.

4.3 Flight Operations

4.3.1 Inform the Carrier of any known project affecting the opera­
tional services and facilities made available to its aircraft in
the areas of responsibility as specified in Annex B.
4.3.2 (a) Provide
(b) Arrange for
meteorological documentation and aeronautical information
1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.3 (a) Provide
(b) Arrange for
delivery of flight operations related documentation to the
aircraft and obtain signature of the pilot-in-command, where
applicable
1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.4 (a) Analyse the operational conditions and prepare
(b) request
(c) sign
make available the operational flight plan according to the
instructions and data provided by the Carrier
1. at the airport location as defined in Annex B
2. at different airport location(s)
3. en-route
4.3.5 (a) Prepare
(b) Request
(c) Sign
(d) File

42
 the Air Traffic Services (“ATS”) Flight Plan.
1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.6 (a) Request
(b) Manage
the Carrier‘s slot time allocation with the ATS
1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.7 Provide the crew with a briefing
4.3.8 (a) Prepare
(b) Sign
(c) Deliver
1. the fuel order
2. the fuel distribution form
4.3.9 Provide ground handling party(ies) with weight and fuel data
4.3.10 Obtain a debriefing from incoming crews, distributing reports
or completed forms to offices concerned.

4.4 Crew Administration

4.4.1 Distribute crew schedule information provided by the Carrier
to all parties concerned.

SGHA 2013
4.4.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.4.3 (a) Provide
(b) Arrange for
crew transportation to/from off airport locations
4.4.4 Direct crews through airport facilities
4.4.5 Liaise with
(a) crew layover hotel(s)
(b) crew transportation company on crew call and pick-up
timings
4.4.6 (a) Prepare crew allowance forms.
(b) Pay crew allowances.
4.4.7 Inform the Carrier‘s representative of any crew indisposition
or potential absence.

SECTION 5. CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling—General

5.1.1 (a) Provide
(b) Arrange for
1. warehouse and storage facility(ies)

43
 2. warehouse handling equipment
3. warehouse handling services
4. General cargo
5. Special shipments
6. Specialised cargo products
7. Post office mail
8. Diplomatic mail
9. Diplomatic cargo
10. Company cargo/material
5.1.2 (a) Issue
(b) Obtain
(c) Make available to Carrier
Receipt upon delivery of cargo
5.1.3 Take action to
(a) prevent theft or damage to the Carrier‘s cargo and mail in
custody of the Handling Company
(b) prevent theft or unauthorised use of, or damage to the
Carrier‘s pallets, containers, nets, straps, tie-down rings
and other material in the custody of the Handling Com-
pany. Notify the Carrier immediately of any damage to or
loss of such items.

5.2 Customs Control

5.2.1 (a) Prepare Customs documentation
(b) Obtain Customs clearance
(c) Place cargo under Customs control
(d) Present to Customs cargo for physical examination for
1. inbound cargo
2. outbound cargo
3. transfer cargo

5.3 Documentation Handling

5.3.1 (a) Prepare airwaybill
(b) Check all documentation to ensure shipment may be car-
ried. The check shall not include the rates charged.
(c) Check security status for the shipment(s) concerned and
take action as per Carrier‘s instructions.
(d) Obtain capacity/booking information for the Carrier‘s
flights.
(e) Split airwaybill. Forward copies of manifests and air way-
bills to the Carrier.
(f) Prepare cargo manifest(s).
(g) Provide the load control unit with Special Load Notification.

44
 (h) Return copy of airwaybill to shipper, endorsed with flight
details.
(i) Check and/or enter data into Carrier‘s and/or govern-
ment/customs system, as specified in Annex B
5.3.2 (a) Notify consignee or agent of arrival of shipments
(b) Make cargo documents available to consignee or agent.
5.3.3 (a) Provide
(b) Arrange for
1. collection of “Charges Collect” as shown on the air way-
bill
2. collection of other charges and fees as shown on the air
waybill
3. credit to consignees or agents
5.3.4 (a) Provide
(b) Arrange for
delivery of Cargo/Mail related documentation from/to agreed
points and the aircraft

5.4 Physical Handling Outbound/Inbound

5.4.1 Accept cargo, ensuring that
(a) machine-readable cargo labels are affixed and processed

SGHA 2013
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage”
(d) the weight and volume and number of pieces of the ship-
ments are checked
(e) the regulations for the carriage of special cargo, particu-
larly the IATA Dangerous Goods Regulations (DGR), IATA
Live Animals Regulations (LAR), and others have been
complied with.
5.4.2 Tally and assemble cargo for dispatch
5.4.3 Prepare
(a) Bulk cargo
(b) ULDs
using
(c) build up materials provided by Carrier
(d) build up materials provided by Handling Company and
establish
1. gross weight
2. volume
3. ULD contour
and provide the load control unit with the information
5.4.4 Perform acceptance check on pre-built ULDs and establish, if
accepted

45
 (a) gross weight
(b) volume
(c) ULD contour
and provide the load control unit with the information.
5.4.5 (a) Load outbound cargo on vehicles
(b) Assemble cargo for delivery to the aircraft.
5.4.6 1. Offload bulk cargo from vehicles
2. Break down ULDs
3. Check incoming cargo against air waybills and manifests
4. Release cargo to the consignee or agent
5.4.7 Truck service loading/off-loading
(a) Check seals are intact on inbound trucks
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse
(d) Place seals
Truck operated by/or on behalf of the Carrier

5.5 Transfer/Transit Cargo

5.5.1 Identify transfer/transit cargo.
5.5.2 Prepare transfer manifests for cargo to be transported by
another carrier.
5.5.3 (a) Provide
(b) Arrange for
transport to the receiving carrier‘s warehouse
1. on airport,
2. off airport
5.5.4 Accept/prepare
(a) transfer cargo
(b) transit cargo
for onward carriage.

5.6 Post Office Mail

5.6.1 Check
(a) incoming
(b) outgoing
mail against Post Office mail documents.
5.6.2 In case of missing documentation, issue substitutes
5.6.3 Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. on airport
2. off airport
together with documents, against receipt from postal author­

46
 ities.
5.6.4 Handle and check transfer mail against accompanying mail
documents.
5.6.5 Prepare
(a) Bulk mail
(b) ULDs
and establish
(a) gross weight
(b) volume
(c) ULD contour
and provide the load control unit with the information
5.6.6 Distribute incoming and/or outgoing post office mail docu-
ments

SECTION 6. SUPPORT SERVICES

6.1 Accommodation
6.1.1 Provide the Carrier with
(a) office space
(b) storage space
(c) other facilities, as specified in Annex B

SGHA 2013
6.2 Automation/Computer Systems
6.2.1 (a) Provide
(b) Arrange for
(c) Operate
computer hardware and other equipment (as specified in An-
nex B) to enable access to
1. Carrier‘s system
2. Handling Company‘s system
3. other system
6.2.2 Perform the following functions in
(a) Carrier‘s system
(b) Handling Company‘s system
(c) other system for
1. Training.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
6. Operations, load control.
7. Cargo reservations and sales
8. Cargo handling

47
 9. Post office mail handling
10. Maintenance reporting
11. Other functions
6.2.3 Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. Stock control
2. Stock replenishment
3. Hosting
4. Routine maintenance
5. Servicing and repair
6. Other, as specified in Annex B

6.3 Unit Load Device (ULD) Control

6.3.1 (a) Provide
(b) Arrange for storage space for
1. passenger ULDs
2. cargo ULDs
3. post office mail ULDs
4. other ULDs
6.3.2 Take action to prevent damage, theft or unauthorised use of
the Carrier‘s ULDs in the custody of the Handling Company.
Notify the Carrier immediately of any damage or loss.
6.3.3 (a) Take physical inventory of ULD stock and maintain records.
(b) Compile and dispatch ULD control messages.
6.3.4 Prepare ULD exchange control documentation for all transfers
of ULDs and obtain signature(s) of the transferring and recei-
ving carrier(s) or approved third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier
of such irregularities.

6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2 (a) Inspect the Carrier‘s fuel farm product deliveries for con-
tamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliances. Notify the
Carrier of results.

6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliances for contamination.
Perform water detection checks
6.5.3 Supervise fuelling/defuelling operations.

48
6.5.4 Prepare aircraft for fuelling/defuelling.
6.5.5 Drain water from aircraft fuel tanks.
6.5.6 (a) Provide
(b) Arrange for
approved fueling/defueling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products requested by
the Carrier‘s designated representative
6.5.8 Check and verify the delivered fuel quantity
6.5.9 Deliver the completed fuel order to the Carrier‘s designated
representative.

6.6 Surface Transport

6.6.1 (a) Provide
(b) Arrange for the transport of
1. passengers
2. baggage
3. cargo
4. post office mail
5. empty ULDs
6. other between
(a) airport and town terminal

SGHA 2013
(b) airport and other agreed points
(c) separate terminals at the same airport

6.7 Catering Services—Liaison and Administration

6.7.1 Liaise with the Carrier‘s catering supplier.
6.7.2 Handle requisitions made by the Carrier‘s authorised repre-
sentative.

SECTION 7. SECURITY

7.1 Passenger and Baggage Screening and Reconciliation

7.1.1 (a) Provide
(b) Arrange for
1. matching of passengers against established data
2. security questioning
7.1.2 (a) Provide
(b) Arrange for
1. screening of checked baggage.
2. screening of transfer baggage.
3. screening of mishandled baggage.
4. physical examination of checked, transfer and mishan­
dled baggage.

49
 5. identification of security cleared baggage.
7.1.3 (a) Provide
(b) Arrange for
1. screening of passengers.
2. screening of cabin/unchecked baggage.
3. physical examination of passengers and cabin/unchecked
baggage.
7.1.4 (a) Provide
(b) Arrange for
1. identification of passengers prior to boarding.
2. reconciliation of boarded passengers with their baggage.
3. positive baggage identification by passengers.
4. offloading of baggage for passengers who fail to board
the aircraft.

7.2 Cargo and Post Office Mail

7.2.1 (a) Provide
(b) Arrange for
1. control of access to the cargo facilities.
2. screening of cargo and/or mail.
3. physical examination of cargo.
4. holding of cargo and/or mail for variable periods.
5. secure storage of cargo and/or mail.
6. decompression/pressure chamber.

7.3 Catering
7.3.1 (a) Provide
(b) Arrange for
1. control of access to the catering unit.
2. security supervision during food preparation.
3. security check of catering uplifts.
4. sealing of food and/or bar trolleys/containers.
5. physical examination of catering vehicles prior to loading.
6. sealing of catering vehicles

7.4 Ramp
7.4.1 (a) Provide
(b) Arrange for
control of access to
1. aircraft.
2. designated areas.
7.4.2 (a) Provide
(b) Arrange for

50
 1. searching of
2. guarding of
3. sealing of
(a) aircraft
(b) designated areas
(c) baggage in the baggage make-up area.
7.4.3 (a) Provide
(b) Arrange for security personnel
1. to safeguard all Loads during the transport between
aircraft and designated locations.
2. during offloading and loading of aircraft.

7.5 Additional Security Services

7.5.1 (a) Provide
(b) Arrange for
additional security services

SECTION 8. AIRCRAFT MAINTENANCE

8.1 Routine Services

8.1.1 Maintain the Carrier‘s technical manuals, handbooks, cata­

SGHA 2013
logues, and other operational documents connected with
performance of the services as specified in Annex B.
8.1.2 Perform line inspection in accordance with Carrier‘s current
instructions.
8.1.3 Enter in the aircraft log(s) and sign for the performance of line
inspection.
8.1.4 Enter remarks in aircraft log(s) regarding defects observed
during the inspection.
8.1.5 Provide personnel to assist the flight crew or ground staff in
the performance of their tasks.

8.2 Replenishing of Oils and Fluids

8.2.1 (a) Perform.
(b) Supervise replenishing operations
8.2.2 (a) Provide
(b) Arrange for
(c) Operate replenishing equipment.
8.2.3 Wipe excess oil from engine nacelles
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.
8.2.7 Hydraulic fluid to be provided by the Handling Company.

51
8.3 Non-routine Services
8.3.1 Rectify defects entered in the aircraft log as reported by the
crew or revealed during the inspection, to the extent request­
ed by the Carrier. However, major repairs must be separately
agreed upon between the Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the Carri-
er‘s maintenance base.
8.3.4 (a) Provide
(b) Arrange for
maintenance facilities, tools and special equipment to the ex-
tent available.
8.3.5 Move aircraft under its own power

8.4 Material Handling

8.4.1 (a) Obtain Customs clearance for
(b) Administer
the Carrier‘s spare parts and/or equipment.
8.4.2 Provide periodic inspection of the Carrier‘s spare parts and/or
equipment.
8.4.3 Provide storage space for the Carrier‘s spare parts and/or
equipment.

8.5 Parking and Hangar Space

8.5.1 (a) Provide
(b) Arrange for
1. parking space.
2. hangar space.

52
IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT

Annex B—Location(s), Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2013

between:.......................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Carrier’
and:...............................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Handling Company’.
the Carrier and/or the Handling Company may hereinafter be referred
to as “the Party(ies)”
effective from: This Annex B for the location(s):
is valid from:................................................................................................
and replaces:................................................................................................

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

SGHA 2013
1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the
Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Section(s).................. price.................. per (aircraft type, etc.).
1.1.2 Section(s).................. price.................. per..................................
The number of these clauses can be extended as far as neces-
sary.
1.2 Handling in case of technical landing for other than commer-
cial purposes will be charged at .... % of the above rates, pro-
vided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra,
provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

charged for as follows:

53
PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the Handling Company on be-

half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of............. %.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main

Agreement shall be as follows:
Aircraft Type Limit (per incident)
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................

PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Section 4.3

and 4.6 of Annex A is....................................................................

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A
Section(s) .................................... to ............................................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 7. PAYMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, pay-

ment of account shall be effected................................................
With reference to Sub-Article 7.3, the Parties establish the fol-
lowing payment terms:
Handling Company will send invoices to (insert email/physi-
cal address).
Notwithstanding Sub-Article 7.1 of the Main Agreement,
the Handling Company shall submit invoices to the Carri-
er and the Carrier shall pay the Handling Company within
............. days of the invoice.
In the event the Carrier disputes any charge or fee set forth in
any invoice, Carrier shall pay the undisputed portion and no-

54
 tify the Handling Company of the discrepancy in billing. Both
parties shall then seek in good faith to resolve the disputed
amount(s). Upon the resolution of any disputed amount the
Carrier shall promptly pay the balance due to the Handling
Company.

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered

by Sub-Paragraph 1.1 of this Annex B, refer only to the follow­
ing services of Annex A which are performed for the Car­-
rier by other organisation(s) under cover of separate agree-
ment(s):
Section(s).......................................................................................
Section(s).......................................................................................

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding

SGHA 2013
Sub-Articles of the Main Agreement.
For example:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the
Main Agreement............................................................................
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be......................................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written
amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this
Annex B may be terminated on the following terms.................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:

55
To Carrier:
Carrier............................................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of:............................................................................
11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:.......................

Signed the................................. Signed the.................................

at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

56
IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT—
SIMPLIFIED PROCEDURE

Annex B—Location(s), Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2013

between:.......................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Carrier’
and:...............................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Handling Company’
the Carrier and/or the Handling Company may hereinafter be referred
to as “the Party(ies)”
effective from: This Annex B for the location(s):
is valid from:................................................................................................
and replaces:................................................................................................

PREAMBLE:
This Annex B is prepared in accordance with the simplified procedure

SGHA 2013
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2013 as published by the Interna­
tio­nal Air Transport Association shall apply to this Annex B as if such
terms were repeated here in full. By signing this Annex B, the Parties
confirm that they are familiar with the aforementioned Main Agree-
ment and Annex A.

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Section(s).................. price.................. per (aircraft type, etc.).
1.1.2 Section(s).................. price.................. per..................................
The number of these clauses can be extended as far as neces-
sary.
1.2 Handling in case of technical landing for other than commer-
cial purposes will be charged at .... % of the above rates, pro-
vided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra,
provided that a physical change of load is not involved.

57
1.4 Handling in case of return to ramp involving a physical change
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

charged for as follows:

PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the Handling Company on be-

half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of .......... %.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5(a) of the

Main Agreement shall be as follows:
Aircraft Type Limit (per incident)
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................

PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3

and 4.6 of Annex A is....................................................................

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A
Section(s) .................................... to ............................................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 7. PAYMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, pay-

ment of account shall be effected................................................
With reference to Sub-Article 7.3, the Parties establish the fol-

58
 lowing payment terms:
The Handling Company will send invoice to (insert email/phys­-
ical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the
Handling Company shall submit invoices to the Carrier and
theCarrier shall pay the Handling Company within.............
days of the invoice.
In the event the Carrier disputes any charge or fee set forth in
any invoice, Carrier shall pay the undisputed portion and no-
tify the Handling Company of the discrepancy in billing. Both
parties shall then seek in good faith to resolve the disputed
amount(s). Upon the resolution of any disputed amount the
Carrier shall promptly pay the balance due to the Handling
Company.

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered

by Sub-Paragraph 1.1 of this Annex B, refer only to the follow­
ing services of Annex A which are performed for the Car­-
rier by other organisation(s) under cover of separate agree-

SGHA 2013
ment(s):
Section(s).......................................................................................
Section(s).......................................................................................

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding
Sub-Articles of the Main Agreement.
For example:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the
Main Agreement............................................................................
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be......................................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written
amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this

59
 Annex B may be terminated on the following terms.................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:

To Carrier:
Carrier............................................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of:............................................................................
11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:.......................

Signed the................................. Signed the.................................

at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

60
PROCEDURE—FOR LINE MAINTENANCE

Note: * Please note that the Line Maintenance contract Standard is

limited up to and included Weekly Check.

Annex B—Location(s), Agreed Services and Charges

To the Standard Ground Handling Agreement (SGHA) of January 2013

Between:
having its principal office at:.......................................................................
and hereinafter referred to as “the Carrier”
and:...............................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as “the Handling Company”
holding EASA Part 145 or FAR 145 approval no .......................................
or any other National Airworthiness Authority as the case may be the
Carrier and/or the Handling Company may hereinafter be referred to
as “the Party(ies)” Effective from:..............................................................
This Annex B for the location(s):................................................................
is valid from: and replaces:

SGHA 2013
PREAMBLE
This Annex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2013 as published by the Interna­
tional Air Transport Association shall apply to this Annex B as if such
terms were repeated here in full. By signing this Annex B, the Parties
confirm that they are familiar with the aforementioned Main Agree-
ment and Annex A.

PARAGRAPH 1. SCOPE OF WORK

1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Pre Flight Check
Section 1: 1.2.3(j) (retaining period of three years at station in
question), 1.3.6
Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c),

61
 8.2.4, 8.3.1 (include rectification up to one man-
hour), 8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

............................................ ............................ ..............................

1.1.2 Daily Check

Section 1: 1.2.3(j) (retaining period of three years at station in
question), 1.3.6
Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.12.1(b1) (check
for water draining during winter period only),
3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c),
8.2.4, 8.3.1 (include rectification up to one man-
hour), 8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

............................................ ............................ ..............................

1.1.3 Weekly Check

Section 1: 1.2.3(j) (retaining period of three years at station in
question), 1.3.6
Section 3: 3.5.1, 3.5.2(a,c), 3.8.2(a1,a2), 3.7.3, 3.12.1(a1) (check
for water draining during winter period only),
3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c),
8.2.4, 8.3.1 (include rectification up to one man-
hour), 8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

............................................ ............................ ..............................

1.1.4 On Call Maintenance on request and availability

Section 1: 1.2.3(j) (retaining period of three years at station in
question)
Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

............................................ ............................ ..............................

62
1.1.5 Additional Man-hours
Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

............................................ ............................ ..............................

Note: The number of these clauses can be extended or delet­

ed as the case may be.

1.2 No extra charge will be made for providing the services at

night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft Type(s) stated in
Paragraph 1 of this Annex, which are part of this Agreement,
are stated in...................................................................................
Mentioned Manual/List is placed in hands of the Handling
Company.

PARAGRAPH 2. ADDITIONAL CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

SGHA 2013
charged according to local standard price list.
It is recommended to define local as the location and a copy
of the local price list attached to the annex as an annex in
Annex B.

PARAGRAPH 3. DISBURSEMENTS

3.1 Any Disbursements made by the Handling Company on be-

half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of .................. %.

PARAGRAPH 4. TRANSFER OF SERVICES

4.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A.
Service...........................................................................................
to Company using approval certificate no..................................

PARAGRAPH 5. LIMIT OF LIABILITY

5.1 The limit of liability referred to in Sub-Article 8.5 of the Main

Agreement shall be as follows:

63
 Aircraft Limit (per incident) Currency
................................... ..................................... ..............................

PARAGRAPH 6. SETTLEMENT

6.1 Notwithstanding Sub-Article 7.2 of the main Agreement, set­

tle­ment of account shall be effected monthly with copy to fol-
lowing address:.............................................................................

PARAGRAPH 7. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding
Sub-Articles of the Main Agreement.
For example:

7.1 Duration
7.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agree-
ment...............................................................................................
7.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be......................................
7.2 Modification
7.2.1 Any modification to this Annex B shall be made by a written
amendment signed by both Parties.
7.3 Termination
7.3.1 Notwithstanding Sub-Paragraph 7.1.1 of this Annex B, this An-
nex B may be terminated on the following terms......................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 8. AIRCRAFT MAINTENANCE SERVICES

8.1 Notwithstanding the second sentence of Sub-Article 5.1. of

the Main Agreement insofar as it refers to Services of Section
8 of Annex A. In the absence of Technical instructions from the
Carrier, the Handling Company shall promptly seek Technical
Instructions from the Carrier but shall take no action pending
receipt of such Technical Instructions. The Handling Company
will not be held responsible for any flight delay resulting from
lack of Technical Instructions from the Carrier.
8.2 It is the Carrier‘s responsibility to ensure that the conditions

64
 of this agreement are acceptable to its appropriate authorities.
8.3 It is understood that the signature of the Handing Companies
ground engineer in the technical log of the Carrier‘s aircraft
only certifies the correct performance of routine checks and
rectification of flight and/or ground discrepancies related to
the checks performed. The Handling Company assumes no
responsibility for the Airworthiness of the Carrier‘s aircraft.
8.4 The Handling Company is using ............. approval certificate
no. EASA.145 ............. or FAR 145 ............ as the case must be.

PARAGRAPH 9. AIRWORTHINESS DATA

9.1 The airworthiness data supplied by the Carrier deemed

necessary to fulfill the Handling Companies responsibility at
agreed aircraft type(s) are stated in the documentation stat­
ed below. Mentioned documentation is placed in hand of the
Handling Company at location(s) in question.

Aircraft Type Airworthiness data

................................................... ...................................................
................................................... ...................................................

SGHA 2013
................................................... ...................................................

9.2 It is the responsibility of the Carrier to ensure that the latest

and valid revisions of technical documentation and/or check
sheets are available to the Handling Company in order to ful-
fill the technical services agreed in the contract at the loca­
tion(s) concerned.

PARAGRAPH 10. SPARE AND POOL PARTS ADMINISTRATION

10.1 The Handling Company is responsible for checking that all

spare parts or pool parts, which are to be fitted on the Car-
rier‘s aircraft, at location in question, are in compliance with
the applicable EASA Part 145 or FAR 145 requirements. This
requires the Handling Company to ensure that all parts are
in satisfactory condition and provided with appropriate doc­
umentation. Accordingly, the Handling Company reserves
the right to reject a part provided by the Carrier or its pool
partner, if compliance with the above cannot be assured.
10.2 It is the Carrier‘s responsibility to specify which spare parts/
pool parts, the Handling Company shall administer and store.
Subject parts are described in.....................................................

65
 which are placed at location(s) in question.

PARAGRAPH 11. AUDITING

11.1 Notwithstanding Sub-Article 5.9 of the Main Agreement, the

Carrier or its competent authority may, by prior written notice
to the Handling Company at its own cost, engage the Han­
dling Company for the purpose of auditing at the location(s)
designated in Annex(es) B. Such notice shall contain a de-
scription of area(s) to be audited. The total cost of the audit
performed by the Carrier or its competent authority shall be
born ultimately by the Carrier.

PARAGRAPH 12. GOVERNING LAW

12.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of.............................................................................
12.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:
........................................................................................................

PARAGRAPH 13. NOTIFICATION

13.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:

To Carrier:
Carrier............................................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................

66
E-mail:............................................................................................
Attn:................................................................................................

Signed date............................... Signed date...............................

at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

SGHA 2013

67
68
 SGHA 2013
AHM 810
STANDARD
GROUND
HANDLING
AGREEMENT
EFFECTIVE
1 January 2008

69
70
70 wisag.de
STANDARD GROUND HANDLING
AGREEMENT (SGHA)
between:

and:

The agreement consists of:

MAIN AGREEMENT, and, as required,

ANNEX A (description of services)
ANNEX(ES) B (location(s), agreed services and charges)

CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY

ARTICLE 1 PROVISION OF SERVICES

ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER‘S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND SETTLEMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION

SGHA 2008
REFERENCE MARKS
The following symbols placed against an item indicate changes from
the previous edition.

Symbol Meaning

£ Addition of a new item

r Change to an item

U Cancellation of an item

71
DEFINITIONS AND TERMINOLOGY

For the sake of clarity, the following definitions and terminology apply
to the SGHA;
AIRPORT TERMINAL means all buildings used for arrival and depar-
ture handling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Han­
dling Company may request an outside agency to perform the service
in question. The charge of the outside agency shall be paid by the Car-
rier. The Handling Company assumes no liability toward the Carrier for
such arrangements.
AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE CAR-
RIER‘S REQUEST, it is recommended that, whenever this terminology
is used, such items be supported by specific documentation or refer­
ence.
CARGO includes the Carrier‘s service cargo and company mail.
THE CARRIER‘S AIRCRAFT means any aircraft owned, leased, char-
tered, hired or operated or otherwise utilised by or on behalf of the
Carrier and in respect of which the Carrier has either expressly or
implicitly contracted, instructed or otherwise requested the Handling
Company to perform or carry out any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method
of performing check-in, capacity and load control and dispatch of
flights.
DIRECT LOSS means a loss arising naturally or directly from an occur-
rence and which excludes remote, indirect, consequential, or special
losses or damages, such as loss of revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-com-
puter (application-to-application program processing) transmission of
business data in a standard format.
LOADS means baggage, cargo, mail and any aircraft supplies includ­
ing ballast.
OWNING CARRIER means a carrier who is the owner or lessee of a
Unit Load Device.
PASSENGERS includes the Carrier‘s service and free passengers.
PROVIDE implies that the Handling Company itself assumes responsi-
bility for the provision of the service in question.
RECEIVING CARRIER means a carrier who receives a Unit Load Device
from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS means, for example, perishables, live animals,
valuables, vulnerable cargo, news material, dangerous goods etc.
SPECIALISED CARGO PRODUCTS means, for example, express cargo,
courier shipments, same day delivery.

72
£ STATION MANAGEMENT means management of Carriers admin­
istrative and/or operational functions(s) within scope defined in the
Annex B.
£ SUPERVISION means oversight of services performed by third par-
ties, i.e. companies who have a separate Annex B (or similar contact
with the carrier). The term Supervision shall not apply to the Handling
Company self-management of own services or oversight of Handling
Company‘s subcontractors (as referenced to in Article 5 of the Main
Agreement.
TECHNICAL LANDING is a landing for other than commercial reasons
where no physical change of load occurs.
TICKET means either the document entitled “Passenger Ticket and
Baggage Check” or any electronic ticket data held in the Carrier‘s data
base.
TRANSFERRING CARRIER means a carrier who transfers a Unit Load
Device to a receiving carrier at a transfer point.
TRANSIT FLIGHT is an aircraft making an intermediate landing for
commercial reasons where a change of load occurs.
TRUCK HANDLING means loading and/or unloading a truck operating
as a Truck Service.
r TRUCK SERVICE means a service operated by truck on behalf of
an airline carrying loads documented in accordance with the applica­
ble IATA and/or ICAO rules, regulations and procedures. In the Main
Agreement and in Annex A, the word “aircraft” will read “truck” and
“flight” will read “truck service” when it concerns the handling of a
truck as meant under the above definitions. In Section 5, Item 5.5.5 of
Annex A, the word “vehicle” means a conveyance of any kind to be
used within the ramp area for transport of cargo between warehouse
and truck or between two trucks or between two warehouses.
TURNROUND FLIGHT is an aircraft terminating a flight and subse-
SGHA 2008
quently originating another flight following a complete change of
load.
UNIT LOAD DEVICES (ULDs) means devices which interface directly
with an aircraft restraint system and are registered by the IATA ULD
Technical Board.

73
MAIN AGREEMENT

An Agreement made between:...................................................................

having its principal office at:.......................................................................
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’ as
the case may be,
and:...............................................................................................................
having its principal office at:.......................................................................
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as
the case may be,
r the Carrier and/or the Handling Company may hereinafter be re­
ferred to as “the Party(ies)”

WHEREBY THE PARTIES AGREE AS FOLLOWS:

ARTICLE 1. PROVISION OF SERVICES

1.1 General
The services will be made available within the limits of possi-
bilities of the Handling Company and in accordance with the
applicable IATA and/or ICAO and/or other governing rules,
regulations and procedures.
It is not considered necessary or possible to specify every de-
tail of the services it being generally understood what such
services comprise and the standards to be attained in their
performance.
1.2 Documents for Ground Handling
Documents used for ground handling will be the Handling
Company‘s own documents, where applicable, provided
these documents comply with standardised formats that may
apply under IATA and/or ICAO and/or other governing rules,
regulations and procedures.
1.3 Scheduled Flights
The Handling Company agrees to provide for the Carrier‘s
Aircraft for flights operating on an agreed schedule at the
location(s) mentioned in the Annex(es) B, those services of
Annex A as are listed in the Annex B for the respective loca-
tions. The Carrier, in turn, agrees to inform the Handling Com-
pany as soon as possible about any changes of schedule and/
or frequencies and/or types of aircraft.
1.4 Extra Flights
The Handling Company will also provide the services to the
Carrier‘s Aircraft for flights in addition to the agreed schedule

74
 at the same locations, provided that reasonable prior notice
is given and the provision of such additional services will not
prejudice commitments already undertaken.
1.5 Priority
In case of multiple handling, priority shall, as far as possible,
be given to aircraft operating on schedule.
r 1.6 Emergency Assistance
It is the responsibility of the Handling Company to participate
in local emergency response plan(s) in order to provide sup-
port to the Carrier in the event of an emergency including but
not limited to, forced landings, accidents or acts of violence.
Carrier will contact the Handling Company to establish the
carrier‘s needs in an emergency and provide the Handling
Company its current emergency procedures.
In the absence of Carrier instructions, in part or whole, the
Handling Company shall follow its own emergency response
plan(s)
In case of an emergency, the Handling Company shall without
delay activate its local emergency plan(s) which includes the
immediate notification to the Carrier and establish open-line
communications with the Carrier.
The Handling Company shall take all reasonable measures
to assist passengers, crew and family members and to safe­
guard and protect baggage, cargo and mail carried in the
aircraft from loss or damage in co-operation with the relevant
local authorities.
All documentation and information pertaining to the emer-
gency is the property of the Carrier and shall be held confi-
dential by the Handling Company, unless such documenta­
tion and information is specifically required by applicable law
SGHA 2008
or by governmental or local authorities regulations.
The Carrier shall reimburse the Handling Company for expens­-
es and disbursements incurred in rendering such assistance.
1.7 Additional Services
As far as possible, the Handling Company will, upon request,
provide to the Carrier any additional services. Such services
may be governed by special conditions to be agreed between
the Parties.
1.8 Other Locations
In case of occasional flights of the Carrier‘s Aircraft at loca-
tions which are not designated in the present Agreement,
where the Handling Company maintains a ground handling
organisation, the Handling Company shall, on request, make

75
 every effort, subject to the means locally available, to furnish
necessary services.

ARTICLE 2. FAIR PRACTICES

2.1 The Handling Company will take all practicable measures to

ensure that sales information contained in the Carrier‘s flight
documents is made available for the purposes of the Carrier
only.
2.2 Neither Party to this Agreement shall disclose any informa-
tion contained in Annex(es) B to outside parties without the
prior consent of the other Party, unless such information is
specifically required by applicable law or by governmental or
authorities‘ regulations, in which case the other Party will be
notified accordingly.

ARTICLE 3. SUBCONTRACTING OF SERVICES

3.1 The Handling Company is entitled to delegate any of the

agreed services to subcontractors with the Carrier‘s con-
sent, which consent shall not be unreasonably withheld. It
is understood that, in this case, the Handling Company shall
nevertheless be responsible to the Carrier for the proper ren-
dering of such services as if they had been performed by the
Handling Company itself. Any subcontracting of services and
the provider(s) thereof, will be recorded in the Annex(es) B.
3.2 The Carrier shall not appoint any other person, company
or organisation to provide the services which the Handling
Company has agreed to provide by virtue of this Agreement,
except in such special cases as shall be mutually agreed be­
tween the Parties.

ARTICLE 4. CARRIER‘S REPRESENTATION

4.1 The Carrier may maintain at its own cost, its own representa-
tive(s) at the location(s) designated in the Annex(es) B. Such
representative(s) and representative(s) of the Carrier‘s Head
Office may inspect the services furnished to the Carrier by the
Handling Company pursuant to this Agreement, advise and
assist the Handling Company and render to the Carrier‘s cli-
ents such assistance as shall not interfere with the furnishing
of services by the Handling Company.
4.2 The Carrier may, by prior written notice to the Handling Com-

76
 pany and at its own cost, engage an organisation (hereinafter
referred to as ‘the Supervisor’) to supervise the services of
the Handling Company at the location(s) designated in An-
nex(es) B. Such notice shall contain a description of the ser-
vices to be supervised.
The Supervisor shall have the same authority as defined abo-
ve in Sub-Article 4.1 for the Carrier‘s own representative.
4.3 Such assistance, when performed by the Carrier‘s represen-
tative(s) and/or Supervisor(s) will be the sole responsibility of
the Carrier, unless requested by the Handling Company.

ARTICLE 5. STANDARD OF WORK

5.1 The Handling Company shall carry out all technical and flight
operations services as well as other services also having a
safety aspect, for example, load control, loading of aircraft
and handling of dangerous goods, in accordance with the
Carrier‘s instructions, receipt of which must be confirmed in
writing to the Carrier by the Handling Company.
In the case of absence of instructions by the Carrier, the Han­
dling Company shall follow its own standard practices and
procedures provided they comply with the applicable IATA
and/or ICAO and/or other governing rules, regulations and
procedures.
5.2 The Handling Company will carry out all other services in ac-
cordance with the Carrier‘s procedures and instructions, or as
mutually agreed. In the case of absence of instructions by the
Carrier, the Handling Company shall follow its own standard
practices and procedures.
5.3. The Handling Company agrees to take all possible steps to
SGHA 2008
ensure that, with regard to contracted services, the Carrier‘s
Aircraft, crews, passengers and load receive treatment not
less favourable than that given by the Handling Company to
other Carriers or its own comparable operation at the same
location.
5.4 The Handling Company agrees to ensure that authorisations
of specialised personnel performing services for the Carrier
are kept up-to-date. If at any time the Handling Company is
unable to provide authorised personnel as requested by the
Carrier, the Handling Company shall inform the Carrier imme-
diately.
5.5 The Carrier shall supply the Handling Company with suf-
ficient information and instructions to enable the Handling

77
 Company to perform its handling properly.
5.6 In the provision of the services as a whole, due regard shall
be paid to safety, security, local and international regulations,
applicable IATA and/or ICAO and/or other governing rules, reg­-
ulations and procedures and the aforementioned request(s)
of the Carrier in such a manner that delays and damage to the
Carrier‘s Aircraft and load are avoided and the general public
is given the best impression of air transport.
5.7 The Handling Company must report to the Carrier‘s represen-
tative immediately all loss of or damage, threatened or actu-
al, to aircraft and loads noticed in the course of the handling
or which in any other way comes to the knowledge of the
Handling Company.
5.8 The Parties shall reach mutual agreement on the quality
standards for any services, not excluding those covered by
Sub-Article 5.1 above. Such quality standards for a specific
location may form part of the applicable Annex B. The Han­
dling Company agrees to take all possible steps to ensure
that, with regard to contracted services, the agreed upon
quality standards will be met.
5.9 The Carrier may at its own cost, by prior written notice, audit
the designated services in the applicable Annex(es) B. Such
notice shall contain a description of the area(s) to be audited.
The Handling Company shall cooperate with the Carrier and
will undertake any corrective action(s) required.
£ 5.10 In the provision of the Services, the Parties agree to comply
with any applicable data protection laws.
£ 5.11 The Handling Company will supervise and manage its own
activities and/or those subcontracted as agreed/covered scope
of services with Annex B.
£ 5.12 The Handling Company Shall be able to demonstrate a Safety
management System in use following IATA AHM610 and/or
ICAO, local and international regulations, or other governing
rules.

ARTICLE 6. REMUNERATION

6.1 In consideration of the Handling Company providing the

services, the Carrier agrees to pay to the Handling Company
the charges set out in the respective Annex(es) B. The Carri-
er further agrees to pay the proper charges of the Handling
Company and to discharge all additional expenditure in­
curred for providing the services referred to in Sub-Articles

78
 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
— any charges, fees or taxes imposed or levied by the Air-
port, Customs or other authorities against the Carrier
or the Handling Company in connection with the provi-
sion of services herein by the Handling Company or in
connection with the Carrier‘s flights.
— expenses incurred in connection with stopover and trans-
fer passengers and with the handling of passengers for
interrupted, delayed or cancelled flights.
Such charges, fees, taxes or other expenses as outlined above
shall be borne ultimately by the Carrier;

ARTICLE 7. ACCOUNTING AND SETTLEMENT

7.1 The Handling Company shall invoice the Carrier monthly

with the charges arising from the provision of the handling
services of Annex A as listed in Annex(es) B at the rates of
charges set out in Annex(es) B.
7.2 Settlement shall be effected through the IATA Clearing House
unless otherwise agreed in Annex(es) B.

ARTICLE 8. LIABILITY AND INDEMNITY

In this Article, all references to:

(a) “the Carrier” or “the Handling Company” shall include their em-
ployees, servants, agents and subcontractors;
(b) “ground support equipment” shall mean all equipment used in
the performance of ground handling services included in Annex
A, whether fixed or mobile, and
SGHA 2008
(c) “act or omission” shall include negligence.

8.1 Except as stated in Sub-Article 8.5, the Carrier shall not make
any claim against the Handling Company and shall indemnify
it (subject as hereinafter provided) against any legal liability
for claims or suits, including costs and expenses incidental
thereto, in respect of:
(a) delay, injury or death of persons carried or to be carried
by the Carrier;
(b) injury or death of any employee of the Carrier;
(c) damage to or delay or loss of baggage, cargo or mail car-
ried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated by, or

79
 on behalf of, the Carrier and any consequential loss or
damage;
arising from an act or omission of the Handling Company in
the performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly and
with the knowledge that damage, death, delay, injury or loss
would probably result.
PROVIDED THAT all claims or suits arising hereunder shall be
dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall notify
the Carrier of any claims or suits without undue delay and
shall furnish such assistance as the Carrier may reasonably
require.
r PROVIDED ALSO THAT where any of the services per­
formed by the Handling Company hereunder relate to the car-
riage by the Carrier of passengers, baggage or cargo, then if
the limitations of liability imposed by the Warsaw Convention
and/or the Montreal Convention (1999) as applicable and as
amended from time to time would have applied if any such
act or omission had been committed by the Carrier but are
held by a Court not to be applicable to such act or omis­sion
committed by the Handling Company in performing this
Agreement then upon such decision of the Court the indem-
nity of the Carrier to the Handling Company hereunder shall
be limited to an amount not exceeding the amount for which
the Carrier would have been liable if it had committed such
act or omission.
8.2 The Carrier shall not make any claim against the Handling
Company in respect of damage, death, delay, injury or loss to
third parties caused by the operation of the Carrier‘s aircraft
arising from an act or omission of the Handling Company in
the performance of this Agreement unless done with intent
to cause damage, death, delay, injury or loss or recklessly
and with knowledge that damage, death, delay, injury or loss
would probably result.
8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the
case of claims arising out of surface transportation which
is provided on behalf of the Carrier and is part of the oper­-
ation of loading/embarking or unloading/disembarking
and/or is covered by the Carrier‘s Contract of Carriage the
indemnity shall not exceed the limits specified in the said
Contract of Carriage.
(b) In the case of claims arising out of surface transportation

80
 which is not provided on behalf of the Carrier and/or is
not part of the operation of loading/embarking or unload­
ing/disembarking and/or is not covered by the Carrier‘s
Contract of Carriage the waiver and indemnity herein
contained shall not apply.
8.4 The Handling Company shall not make any claim against the
Carrier and shall indemnify it (subject as hereinafter provid­ed)
against any legal liability for claims or suits, including costs
and expenses incidental thereto, in respect of:
(a) injury to or death of any employees of the Handling Com-
pany, its servants, agents or subcontractors; and
(b) damage to or loss of property owned or operated by, or
on behalf of, the Handling Company and any consequen-
tial loss or damage;
arising from an act or omission of the Carrier in the perfor-
mance of this Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly and with
knowledge that damage, death, delay, injury or loss would
probably result.
8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company
shall indemnify the Carrier against any physical loss of or dam­-
age to the Carrier‘s Aircraft caused by the Handling Compa-
ny‘s negligent act or omission PROVIDED ALWAYS THAT the
Handling Company‘s liability shall be limited to any such loss
of or damage to the Carrier‘s Aircraft in an amount not exceed­-
ing the level of deductible under the Carrier‘s Hull All Risk
Policy which shall not, in any event, exceed USD 1,500,000
except that loss or damage in respect of any incident below
USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this
SGHA 2008
Sub-Article 8.5 does not affect or prejudice the generality of
the provisions of Sub-Article 8.1 including the principle that
the Carrier shall not make any claim against the Handling
Company and shall indemnify it against any liability in respect
of any and all consequential loss or damage howsoever arising.
£ 8.6. Furthermore, notwithstanding Sub-Article 8.1.(c), the Han­
dling Company shall indemnify the Carrier against direct loss
of or damage to the Carrier‘s cargo (excluding Mail) caused
by the negligent act or omission by or on behalf of the Han­
dling Company in the provision of the services and/or the
supply of goods under this Agreement PROVIDED ALWAYS
THAT the Handling Company‘s liability shall be limited to 17
SDR per kilo or to the actual compensation paid out by the

81
 Carrier, whichever is less. In any event, the total amount of
the claim shall not exceed USD 1,000,000, except that loss
or damage in respect of any claim below USD 500 shall not
be indemnified. Any claim shall be submitted within the time
limits of the Warsaw convention. For the avoidance of doubt,
the liability of the Handling Company shall never exceed the
liability of the Carrier.

ARTICLE 9. ARBITRATION

In the event of any dispute or claim concerning the scope, meaning,

construction or effect of this Agreement, the parties shall make all
reasonable efforts to resolve disputes amongst themselves. Failing
mutual resolution of the dispute, the parties may elect to resolve the
dispute through arbitration (either by a single arbitrator or a panel of
arbitrators). In the event that the parties fail to agree to an arbitration
process, the dispute shall be settled in accordance with the laws of
the state or jurisdiction set out in Annex(es)B, by the courts set out in
Annex(es) B without regard to principles of conflict of laws.

ARTICLE 10. STAMP DUTIES, REGISTRATION FEES

10.1 All stamp duties and registration fees in connection with this
Agreement, which may be prescribed under the national law
of either Party to this Agreement, are payable by that Party.
10.2 All stamp duties and registration fees in connection with this
Agreement, which may be prescribed under the national law
of the location(s), as mentioned in the Annex(es) B and not
being a location situated in the country of either Party to this
Agreement will be shared equally between the Parties.

ARTICLE 11. DURATION, MODIFICATION AND TERMINATION

11.1 This Agreement shall be effective from ..................... the date

specified in the respective Annex(es) B. It shall supersede any
previous arrangements between the Parties governing the
provision of services at locations for which there are valid
Annex(es) B to this Agreement.
11.2 Modification of, or additions to this Agreement shall be record­-
ed in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by one Party
under this Agreement shall be deemed properly given if sent
by registered letter, or by other means where proof of receipt
or acknowledgement is obtained, to the respective office of

82
 the other Party as recorded in the Annex(es) B. In the case of
a registered letter notice shall be considered to be served on
the date of receipt.
11.4 This Main Agreement shall continue in force until terminated
by either Party giving sixty days prior notice to the other Party.
11.5 Termination by either Party of all or any part of the services
to be furnished at a specific location requires sixty days pri-
or notice to the other Party. In the event of part termination
of services, consideration shall be given to an adjustment of
charges.
11.6 Any Annex(es) B to this Agreement exceeding a defined peri-
od of validity, shall continue in effect until terminated by ei­
ther party providing sixty days prior notice to the other Party.
11.7 In the event of the Carrier‘s or the Handling Company‘s per-
mit(s) or other authorisation(s) to conduct its air transporta-
tion services, or to furnish the services provided for in the
Annex(es) B, wholly or in part, being revoked, cancelled, or
suspended, that Party shall notify the other Party without
delay and either Party may terminate the Agreement or the
relevant Annex(es) B at the effective date of such revocation,
cancellation or suspension by giving to the other Party notice
thereof within twenty-four hours after such event.
11.8 Either Party may terminate this Agreement and its Annexes at
any time if the other Party becomes insolvent, makes a gen­
eral assignment for the benefit of creditors, or commits an
act of bankruptcy or if a petition in bankruptcy or for its re-
organisation or the readjustment of its indebtedness be filed
by or against it, provided the petition is found justified by the
appropriate authority, or if a receiver, trustee or liquidator of
all or substantially all of its property be appointed or applied
SGHA 2008
for.
11.9 Both Parties shall be exempt from obligation if prompt no-
tification is given by either Party in respect of any failure to
perform its obligations under this Agreement arising from
any of the following causes;—
— labour disputes involving complete or partial stoppage of
work or delay in the performance of work;
— force majeure or any other cause beyond the control of
either Party.
11.10 In the event of the Agreement or part thereof being termina-
ted by notice or otherwise, such termination shall be without
prejudice to the accrued rights and liabilities of either Party
prior to termination.

83
11.11 The Handling Company shall have the right at any time to
vary the charges set out in the Annex(es) B provided, how­
ever, that the Handling Company has given notice in writing
to the Carrier not less than sixty days prior to the revised
charges becoming effective. The notice shall specify the revi-
sed charges which the Handling Company proposes to intro-
duce, together with the date on which they are to be brought
into effect.
11.12 Notwithstanding Article 11.11, when changes occur in the
schedule, and/or frequencies and/or types of aircraft, other
than those set out in Annex(es) B, which affect the handling
costs, either Party shall have the right to request an adjust-
ment to the handling charges as from the date of the change
provided that the Party concerned does inform the other Party
within thirty days of the change.

Signed the................................. Signed the...................................

at................................................ at..................................................
for and on behalf of................. for and on behalf of...................
by............................................... by.................................................

84
TABLE OF CONTENTS

SECTION 1 REPRESENTATION, ADMINISTRATION AND SUPERVISION

1.1 General
1.2 Administrative Functions
1.3 Supervision and/or Co-ordination of Services Contracted by
the Carrier with Third Party(ies)
1.4 Station Management

SECTION 2 PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
2.4 Remote / Off Airport Services
2.5 Inter-modal Transportation by Rail, Road or Sea

SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Cooling and Heating
3.5 Ramp to Flight Deck Communication
3.6 Loading and Unloading
3.7 Starting
3.8 Safety Measures
3.9 Moving of Aircraft
3.10 Exterior Cleaning
3.11 Interior Cleaning
3.12 Toilet Service
3.13 Water Service
SGHA 2008
3.14 Cabin Equipment
3.15 Storage of Cabin Material
3.16 Catering Ramp Handling
3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal

SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

FLIGHT OPERATIONS
4.1 Load Control
4.2 Communications
4.3 Flight Operations – General
4.4 Flight Operations – Flight Preparations at the Airport of Depar-
ture
4.5 Flight Operations – Flight Preparations at a Point Different from

85
 the Airport of Departure
4.6 Flight Operations – En-route Flight Assistance
4.7 Flight Operations – Post-flight Activities
4.8 Flight Operations – En-route Re-despatch
4.9 Flight Operations – Crew Administration

SECTION 5 CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling – General
5.2 Customs Control
5.3 Irregularities Handling
5.4 Document Handling
5.5 Physical Handling Outbound / Inbound
5.6 Transfer / Transit Cargo
5.7 Post Office Mail

SECTION 6 SUPPORT SERVICES

6.1 Accommodation
6.2 Automation / Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fuelling /Defuelling Operations
6.6 Surface Transport
6.7 Catering Services – Liaison and Administration

SECTION 7 SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Aircraft
7.5 Additional Security Services

SECTION 8 AIRCRAFT MAINTENANCE

8.1 Routine Services
8.2 Replenishing of Oils and Fluids
8.3 Non-routine Services
8.4 Material Handling
8.5 Parking and Hangar Space

86
IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT

Annex A — Ground Handling Services

to the Standard Ground Handling Agreement

effective from:..............................................................................................
between:.......................................................................................................
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’, as
the case may be,
and:...............................................................................................................
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as
the case may be.
This Annex A
is valid from:................................................................................................
and replaces:................................................................................................

SECTION 1. REPRESENTATION, ADMINISTRATION

AND SUPERVISION

1.1 General
1.1.1 (a) provide or
(b) arrange for guarantee or bond to facilitate the Carrier‘s
activities.
1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling
agent for the Carrier.
1.1.4 Inform all interested Parties concerning movements of the
Carrier‘s aircraft.
SGHA 2008
1.2 Administrative Functions
1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the Carrier.
r 1.2.3 Prepare, forward, file and retain for a period specified in the
Annex B, messages/reports/statistics/documents and per-
form other administrative duties in the following areas.
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services

87
 (g) mail services
(h) support services
(i) security
(j) aircraft maintenance
(k) other, as specified in Annex B
r 1.2.4 Maintain the Carrier‘s manuals, circulars, and other relevant
operational documents connected with the performance of
the services.
1.2.5 (a) Check
(b) Sign
(c) Forward on behalf of the Carrier invoices, supply orders,
handling charge notes, work orders
1.2.6 Effect payment, on behalf of the Carrier, including but not lim­
ited to:
(a) airport, customs, police and other charges relating to the
services performed.
(b) cost for provisions of bond guarantee.
r(c) out-of-pocket expenses, accommodation, transport.

1.3 Supervision and/or Co-ordination of Services Contracted by

the Carrier with Third Party(ies)
1.3.1 (a) Supervise
(b) Co-ordinate services contracted by the Carrier with third
party(ies)
1.3.2 Ensure that the third party(ies) is(are) are informed about
operational data and Carrier‘s requirements in a timely manner.
1.3.3 Liaise with the Carrier‘s designated representative
1.3.4 Verify availability and preparedness of staff, equipment,
Loads, documentation and services of the third party(ies) to
perform the services.
1.3.5 Meet aircraft upon arrival and liaise with crew.
1.3.6 Decide on non-routine matters
1.3.7 Verify despatch of operational messages.
1.3.8 Note irregularities and inform the Carrier.

£ 1.4 Station Management

1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorised to represent the Carri-
er‘s interest with regard to resolving governmental and local
authorities matters
1.4.3 Attend local airport meetings on behalf of the Carrier

88
 (a) report to the Carrier results/contents of the meetings
(b) Act, vote and commit on behalf of the Carrier
1.4.4 The Handling Company will be authorised to
(a) solicit
(b) negotiate
(c) commit services on behalf of the Carrier, with expendi-
ture/commitment limit to be specified in Annex B
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
1.4.5 Negotiate and secure slot(s) and airport facilities, as avail­
able, on behalf of the Carrier
1.4.6 Liaise with relevant local and Government authorities to en-
sure that all necessary permits and licenses are applied for,
negotiated and secured in advance of each seasonal/opera­
tional change.
1.4.7 Perform and report (KPI - key performance indicators) quality/
performance measurements
1.4.8 Handle the contents of Carrier‘s company mail pouches

SECTION 2. PASSENGER SERVICES

2.1 General
2.1.1 Inform passengers and/or public about time of arrival and/or
departure of Carrier‘s aircraft and surface transport.
2.1.2 Make arrangements for stopover, transfer and transit pas-
SGHA 2008
sengers and their baggage and inform them about services
available at the airport.
2.1.3 When requested by the Carrier,
(a) provide or
(b) arrange for special equipment, facilities and specially
trained personnel, for assistance to
1. unaccompanied minors.
r 2. persons with reduced mobility (PRMs)
3. VIPs.
4. transit without visa passengers (TWOVs).
5. deportees.
6. special medical transport
7. others, as specified in Annex B.

89
2.1.4 Assist passengers when flights are interrupted, delayed or
cancelled.
2.1.5 If applicable, arrange storage of baggage in the Customs‘
bonded store (any fees to be paid by the passenger).
2.1.6 (a) Notify the Carrier of complaints and claims made by the
Carrier‘s passengers.
(b) Process such claims
2.1.7 Handle lost, found and damaged property matters.
(a) accept baggage irregularity reports
(b) enter data into baggage tracing system
(c) maintain baggage tracing system files for period speci-
fied in Annex B
(d) make payments for incidental expenses
(e) arrange for delivery of delayed baggage to passengers
(f) handle communications with passengers
2.1.8 Report to the Carrier any irregularities discovered in passen-
ger and baggage handling.
2.1.9 (a) Provide or
(b) Arrange for
1. check-in position(s),
2. service counter(s)/desk(s) for other purposes,
3. lounge facilities,
4. porter services,
5. other services as specified in Annex B
2.1.10 Perform on behalf of the Carrier the following sales functions
(a) reservations
(b) issuance of transportation documents
(c) e-ticketing as specified in Annex B

2.2 Departure
2.2.1 Perform pre-flight editing
U
2.2.2 Check and ensure
(a) that tickets are valid for the flight(s) for which they are
presented. The check shall not include the fare.
r (b) that tickets presented are not blacklisted in the industry
ticket service data base. Blacklisted documents shall not
be honoured and immediately reported to the Carrier.
2.2.3 r (a) Check travel documents for the flight(s) concerned. In
the event that the Handling Company does not have ac-
cess to information that verifies visa validities the Han­
dling Company will not have liability. The Handling Com-
pany shall not be liable for immigration fines in the event

90
 of non-bona fide travel documents or other events which
are outside of their control.
(b) Enter required passenger and/or travel document infor-
mation into Carrier‘s and/or government system.
2.2.4 (a) Weigh and/or measure checked and/or cabin baggage,
(b) Record baggage figures
for
1. initial flight.
2. subsequent flight(s).
2.2.5 Excess baggage
(a) determine excess baggage
(b) issue excess baggage ticket
(c) collect excess baggage charges
(d) detach applicable excess baggage coupons
2.2.6 Tag checked and/or cabin baggage for
(a) initial flight.
(b) subsequent flight(s).
2.2.7 effect conveyance of checked baggage to the baggage sorting
area
2.2.8 effect conveyance of oversized checked baggage to the bag-
gage sorting area
2.2.9 Collect airport and/or any other service charges from depart­
ing passengers.
2.2.10 (a) Carry out the Carrier‘s seat allocation or selection system
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons for
1. initial flight.
2. subsequent flight(s).
2.2.11 Handle
(a) Denied Boarding process
SGHA 2008
(b) Denied Boarding Compensation
2.2.12 Direct passengers through controls to departure gate
2.2.13 At the gate perform
r (a) check-in in accordance with item 2.2.3
(b) check baggage
(c) verification of travel documents
(d) upgrades and downgrades
(e) handling of stand-by list
(f) verification of cabin baggage
(g) manage the boarding process
(h) reconciliation of passenger numbers with aircraft docu-
ments prior to departure
(i) other gate functions as specified in Annex B

91
£ 2.2.14 (a) collect
(b) reconcile
(c) handle and forward to Carrier transportation documents
(flight coupons, or other flight related documents) uplift­
ed from departing passengers

2.3 Arrival
2.3.1 (a) perform or
(b) arrange for opening/closing aircraft passenger doors
2.3.2 Direct passengers from aircraft through controls.
2.3.3 (a) provide for or
(b) arrange for
1. Transfer desk/connection services
2. Baggage recheck

2.4 Remote/Off Airport Services

2.4.1 Inform passengers/public about time of arrival/departure.
2.4.2 Handle departing passengers and baggage.
2.4.3 Carry out passenger and baggage handling as described in
Sub-Sections 2.1, 2.2 and 2.3.
2.4.4 Direct departing passengers to connecting transport to the
airport.
2.4.5 Handle passengers arriving from the airport.
2.4.6 Deliver baggage to passengers in accordance with local pro-
cedures.

2.5 Inter-modal Transportation by rail, road or sea

2.5.1 Handle departing passengers and baggage
2.5.2 Carry out passenger and baggage handling as described in
Sub-Sections 2.1, 2.2 and 2.3, where applicable, substituting
“rail, road or sea transportation” for “aircraft”, and “flight(s)”,
and “terminal” for “airport”.
2.5.3 Direct departing passengers to connecting transport.
2.5.4 Load baggage on connecting transport, as directed by the
rail, road or sea transport operator.
2.5.5 Handle arriving passengers and baggage from the rail, road
or sea transport operator.
2.5.6 Direct arriving passengers through controls to the Carrier‘s
flight departure services.
2.5.7 Offload baggage from connecting transport, as directed by
the rail, road or sea transport operator and transfer it to the
Carrier‘s airport services.

92
SECTION 3. RAMP SERVICES

3.1 Baggage Handling

3.1.1 Handle baggage in the baggage sorting area.

3.1.2 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
3.1.3 Establish the number and/or weight of
(a) bulk baggage
(b) built — up ULDs and provide the load control unit with
the information
3.1.4 Offload
(a) bulk baggage
(b) ULDs.
3.1.5 Prioritise baggage delivery to claim area.
3.1.6 Deliver to claim area
(a) baggage
(b) oversize baggage
3.1.7 Transfer baggage
(a) Provide or
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to despatch (storage
time limits to be specified in Annex B).
3. transport of transfer baggage to the sorting area of the
receiving carrier.
3.1.8 Handle crew baggage.

3.2 Marshalling
SGHA 2008
3.2.1 (a) Provide or
(b) Arrange for marshalling at arrival and/or departure.

3.3 Parking
3.3.1 (a) Provide
(b) Position and/or remove
wheelchocks.
3.3.2 Position and/or remove
(a) landing gear locks.
(b) engine blanking covers.
(c) pitot covers.
(d) surface control locks.
(e) tailstands and/or aircraft tethering.

93
 (f) other items as specified in Annex B (e.g. safety cones)
r 3.3.3 (a) Provide
(b) Arrange for
(c) Operate ground power unit

3.4 Cooling and Heating

r 3.4.1 (a) Provide
(b) Arrange for
(c) Operate cooling unit.
r 3.4.2 (a) Provide
(b) Arrange for
(c) Operate heating unit.

3.5 Ramp to Flight Deck Communication

3.5.1 Provide headsets.
3.5.2 Perform ramp to flight deck communication
(a) during tow-in and/or push-back.
(b) during engine starting.
(c) for other purposes.

3.6 Loading and Unloading

r 3.6.1 (a) Provide
(b) Arrange for
(c) Operate
1. passenger steps.
2. flight deck steps.
3. loading bridges
3.6.2 (a) Provide or
(b) Arrange for
1. passenger
2. crew transport between aircraft and airport terminals.
3.6.3 (a) Provide or
(b) Arrange for equipment for loading and/or unloading.
r 3.6.4 (a) Provide or
(b) Arrange for delivery and pick-up of
1. Baggage
2. Mobility devices at aircraft doors or other agreed points
to be specified in Annex B
3.6.5 (a) Provide or
(b) Arrange for assembly and transport of
1. baggage
2. cargo
3. mail

94
 4. documents
£ 5. company mail between agreed points on the airport
3.6.6 (a) Unload aircraft, returning lashing materials to the Carrier.
(b) Load and secure Loads in the aircraft
(c) Operate in-plane loading system.
3.6.7 Redistribute Loads in aircraft.
3.6.8 Open, close and secure aircraft hold doors.
(a) aircraft lower deck
(b) aircraft main deck
3.6.9 (a) Provide or
(b) arrange for ballast
3.6.10 (a) Provide or
(b) arrange for safeguarding of all Loads requiring special
handling ( e.g. valuables ) during
1. loading/unloading
2. transport between aircraft and designated point on the
airport

3.7 Starting
3.7.1 (a) Provide
(b) Arrange for
(c) Operate air start unit.

3.8 Safety Measures

3.8.1 (a) Provide or
(b) arrange for fire-fighting and other protective equipment.
£ 3.8.2 Perform safety/ground damage inspection
(a) immediately upon arrival
(b) immediately prior departure
1. doors and panels
SGHA 2008
2. Other inspection items as specified in Annex B and com-
municate the results to flight crew or Carrier‘s represen-
tative

3.9 Moving of Aircraft

3.9.1 (a) Provide or
(b) arrange for tow-in and/or push-back tractor.
3.9.2 (a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the Carrier
3.9.3 (a) Tow in and/or push back aircraft.
(b) Tow aircraft between other agreed points.
(c) Provide authorised cockpit brake operator in connection

95
 with towing.
(d) Provide wing-walker(s)

3.10 Exterior Cleaning

r 3.10.1 Perform cleaning in accordance with Carriers written instruc-
tions of
(a) flight deck windows.
(b) cabin windows.
(c) aircraft integral steps
(d) slats and leading edges
(e) wings
1. upper surface
2. lower surface
(f) flaps (extended)
1. upper surface
2. lower surface
(g) ailerons
1. upper surface
2. lower surface
(h) engine nacelles and pylons
(i) fuselage
1. upper surface
2. lower surface
(j) horizontal stabiliser
(k) vertical stabiliser
(l) landing gear
(m) wheel well
U

3.11 Interior Cleaning

3.11.1 Clean flight deck, if specified, under the control of a person
authorised by the Carrier
(a) empty ash trays.
(b) dispose of litter.
(c) clear waste from seat back stowage‘s and racks.
(d) wipe crew tables.
(e) clean seats.
(f) mop floor.
(g) clean flight deck inside windows.
3.11.2 Clean passenger and crew compartments (other than flight
deck)
(a) empty ash trays
(b) dispose of litter

96
 (c) clear waste from overhead stowages
(d) wipe tables
(e) clean and tidy seats, seat belts, seat back pockets and
passenger service units
(f) clean floors (carpets and surrounds)
(g) empty and clean refuse bins
(h) clean surfaces in pantries, galleys (sinks, working sur-
faces, ovens and surrounds) and toilets (wash basins,
bowls, seats, mirrors and surrounds)
(i) remove, as necessary, any contamination caused by air-
sickness, spilled food or drink and offensive stains
(j) clean telephones, fax machines, LCD screens and other
equipment
3.11.3 Clean cabin windows.
3.11.4 Clean
(a) cargo compartments.
(b) ULDs
3.11.5 Fold and stow blankets.
3.11.6 Make up berths.
3.11.7 Change
(a) head rest covers.
(b) pillow covers. Covers to be supplied by the Carrier.
3.11.8 Collect and/or distribute in
(a) cabin
(b) toilets items provided by the Carrier.
3.11.9 Disinfect and/or deodorize aircraft with
(a) materials provided by Carrier
(b) materials provided by Handling Company
3.11.10 (a) Remove
(b) Destroy food and material left over from incoming
SGHA 2008
flights.
3.11.11 (a) Provide or
(b) Arrange for laundering of
1. cabin blankets
2. linen

3.12 Toilet Service

r 3.12.1 (a) Provide or
(b) Arrange for
1. Servicing (empty, clean, flush toilets and replenish
fluids).
2. trituator/disposal service

97
r 3.13 Water Service
3.13.1 (a) Provide or
(b) Arrange for
r 1. Draining water tanks.
r 2. Replenish of water tanks with drinking water.
£ 3. Water quality tests

3.14 Cabin Equipment

3.14.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
(d) equipment, for example, seats and cabin divider(s).

3.15 Storage of Cabin Material

3.15.1 (a) Provide or
(b) Arrange for suitable storage space for the Carrier‘s cabin
material.
3.15.2 Take inventory.
3.15.3 (a) Provide or
(b) Arrange for replenishment of stocks.

3.16 Catering Ramp Handling

3.16.1 Unload/load and stow catering supplies from/on aircraft.
3.16.2 Transfer catering supplies on aircraft.
3.16.3 Transport catering supplies between aircraft and agreed
points.

3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal

3.17.1 Remove snow from aircraft without using de-icing fluid.
£ 3.17.2 Perform “pre” de/anti-icing inspection and advise flight crew
or Carrier representative of results.
3.17.3 (a) Provide or
(b) Arrange for
1. anti-icing units.
2. de-icing units.
3.17.4 Provide de-icing/anti-icing fluids
3.17.5 Remove frost, ice and snow from aircraft using de-icing fluid.
Fluids to receive purity and contamination inspection prior to
use.
3.17.6 Apply anti-icing fluid to aircraft.
3.17.7 Supervise performance of de-icing/anti-icing operations.
3.17.8 Perform final inspection after de-icing/anti-icing operations

98
 and inform flight crew of results.

SECTION 4. LOAD CONTROL, COMMUNICATIONS AND

FLIGHT OPERATIONS

4.1 Load Control

4.1.1 Convey and deliver flight documents between the aircraft and
appropriate airport buildings.
4.1.2 (a) Prepare
(b) Sign
(c) Distribute
(d) Clear/process
(e) File documents, including but not limited to, loading in-
structions, loadsheets, weight and balance charts, Cap-
tain‘s load information and manifests where:
1. Load Control is performed by the Handling Company
2. Load Control is performed by the Carrier
3. Load Control is performed by a third party
£

4.2 Communications
4.2.1 (a) Compile
(b) Receive, process and send all messages in connection
with the services performed by the Handling Company,
using the Carrier‘s originator code or double signature
procedure
(c) perform EDI (electronic data interchange) transactions
(d) Inform the Carrier‘s representative of the contents of
such messages.
£

SGHA 2008
4.2.2 (a) Provide
(b) Operate means of communication between the ground
station and the Carrier‘s aircraft.

4.3 FLIGHT OPERATIONS — General

4.3.1 Inform the Carrier of any known project affecting the opera­
tional services and facilities made available to its aircraft in
the areas of responsibility as specified in Annex B.
4.3.2 After consideration of the Carrier‘s instructions, suggest the
appropriate action to pilot-in-command in case of operational
irregularities, taking into account the meteorological condi-
tions, the ground services and facilities available, aircraft ser-
vicing, possibilities and the overall operational requirements.

99
£
4.4 FLIGHT OPERATIONS — Flight Preparation at the Airport of
Departure
4.4.1 (a) Provide or
(b) Arrange for meteorological documentation and aeronau­-
ti­cal information for each flight.
4.4.2 Deliver documentation to the aircraft
4.4.3 Analyse the operational conditions and
(a) prepare
(b) request
(c) sign
(d) make available the operational flight plan according to
the instructions and data provided by the Carrier.
4.4.4 (a) Prepare
(b) Request
(c) Sign
(d) File
(e) Monitor
1. the Air Traffic Services (“ATS”) Flight Plan.
2. The Carrier‘s slot time allocation with the appropriate
ATS
4.4.5 Provide the crew with the required briefing.
4.4.6 (a) Prepare
(b) Sign
(c) Deliver
1. the fuel order
2. the fuel distribution form.
4.4.7 Hand out flight operation forms and obtain signature of the
pilot-in-command, where applicable.
4.4.8 Provide ground handling party(ies) with the required weight
and fuel data

4.5 FLIGHT OPERATIONS — Flight Preparation at a Point Different

from the Airport of Departure
4.5.1 Arrange for the provision of the meteorological documents
and aeronautical information.
4.5.2 Analyse the operational conditions and
(a) prepare
(b) request
(c) sign the flight plan.
4.5.3 Send to the Carrier or its representative at the airport of de-
parture,
(a) the operational flight plan,

100
 (b) the ATS Flight Plan,
(c) information for crew briefing,

4.6 FLIGHT OPERATIONS — En-route Flight Assistance

4.6.1 Monitor movement of the flight
(a) within
(b) beyond VHF range and provide all possible assistance as
necessary. Inform the Carrier of flight progress, any irreg­
ularities and actions taken.

4.7 FLIGHT OPERATIONS — Post-flight Activities

4.7.1 Obtain a debriefing from incoming crews, distributing reports
or completed forms to offices concerned, whether govern-
mental or the Carrier‘s.

4.8 FLIGHT OPERATIONS — En-route Re-despatch

4.8.1 Analyse meteorological information and the operational
flight conditions for re-despatch, calculate and plan accord­
ing to the data provided by the aircraft en-route and inform
the pilot-in-command about the results.

4.9 FLIGHT OPERATIONS — Crew Administration

4.9.1 Distribute relevant crew schedule information provided by
the Carrier to all parties concerned.
4.9.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.9.3 (a) Provide or
(b) Arrange for crew transportation,
4.9.4 Direct crews through airport facilities
SGHA 2008
4.9.5 Liaise with hotel(s) on crew call and pick-up timings.
4.9.6 (a) Prepare crew allowance forms.
(b) Pay crew allowances.
4.9.7 Inform the designated Carrier representative of any crew indis­-
position or potential absence.

SECTION 5. CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling — General

5.1.1 (a) Provide or
(b) Arrange warehouse handling and storage facilities for
1. General Cargo
2. Special Shipments

101
 3. Specialised Cargo Products
4. Mail
(c) store cargo
(d) take appropriate action to prevent theft of, or damage to
cargo and/or mail
5.1.2 (a) Provide or
(b) Arrange for equipment for the handling of
1. General Cargo
2. Special Shipments
3. Specialised Cargo Products
4. Mail
5.1.3 (a) Provide or
(b) Arrange for handling services for:
1. General Cargo
2. Special shipments
3. Specialised Cargo Products
4. Mail
5. Diplomatic Mail
6. Diplomatic Cargo
r 7. Company cargo/material
5.1.4 (a) Issue
(b) Obtain Receipt upon delivery of cargo
5.1.5 Monitor cargo delivery
5.1.6 Take action to prevent theft or unauthorised use of, or dam­
age to the Carrier‘s pallets, containers, nets, straps, tie-down
rings and other material in the custody of the Handling Com-
pany. Notify the Carrier immediately of any damage to or loss
of such items.

5.2 Customs Control

5.2.1 Prepare customs documentation for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.2 Obtain Customs clearance for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.3 Place Cargo under Customs control for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.4 Present to Customs, cargo for physical examination.

102
5.3 Irregularities Handling
5.3.1 Take immediate action in respect of irregularities, damage
or mishandling of dangerous goods and other special ship-
ments.
5.3.2 Report to the Carrier any irregularities discovered in cargo
handling
5.3.3 Handle lost, found and damaged cargo
5.3.4 (a) Notify the Carrier of complaints and claims
(b) Process claims.
5.3.5 Take action when consignee refuses acceptance and payment.

5.4 Document Handling

5.4.1 (a) Prepare air waybill
(b) Check all documents to ensure shipment may be carried.
The check shall not include the rates charged.
(c) Obtain capacity/booking information for the Carrier‘s
flights.
(d) Split air waybill. Forward applicable copies of manifests
and air waybills to the Carrier.
(e) Prepare cargo manifest(s)
(f) Provide the load control unit with Special Load Notifica­
tion.
(g) When applicable return copy of air waybill to shipper, en-
dorsed with flight details.
5.4.2 (a) Notify consignee or agent of arrival of shipments
(b) Make available cargo documents to consignee or agent.
5.4.3 (a) Provide or
(b) Arrange for
1. collection of “Charges Collect” as shown on the air way-
SGHA 2008
bill
2. collection of other charges and fees as shown on the air
waybill
3. credit to consignees or agents

5.5 Physical Handling Outbound/Inbound

5.5.1 Accept cargo, ensuring that
(a) machine-readable cargo labels are affixed and processed
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage”
(d) the weight and volume of the shipments are checked
(e) the regulations for the carriage of special cargo, particu-
larly the IATA Dangerous Goods Regulations (DGR), IATA

103
 Live Animals Regulations (LAR), and others have been
complied with.
5.5.2 Tally and assemble for dispatch cargo for the Carrier‘s flights
5.5.3 Prepare
(a) Bulk cargo
(b) ULD‘S For delivery onto flights.
5.5.4 Establish the weight of
(a) Bulk cargo
(b) built-up ULD‘S
and provide the load control unit with deadload weights.
5.5.5 1. Offload bulk cargo from vehicles
2. Check incoming cargo against air waybills and manifests.
3. Break down ULD‘S
5.5.6 Release cargo to the consignee or agent

5.6 Transfer/Transit Cargo

5.6.1 Identify transfer/transit cargo.
5.6.2 Prepare transfer manifests for cargo to be transported by
another carrier.
5.6.3 (a) Provide or
(b) Arrange for transport to the receiving carrier‘s warehouse
under cover of Transfer Manifest
1. on airport,
2. off airport
5.6.4 Accept/prepare
(a) transfer cargo
(b) transit cargo for onward carriage.

5.7 Post Office Mail

5.7.1 Check incoming mail against Post Office mail documents.
5.7.2 In case of missing documentation, issue substitutes
5.7.3 Deliver inbound mail to
(a) on airport postal facility
(b) off airport postal facility
together with Post Office mail documents, against receipt
from postal authorities.
5.7.4 Pickup outgoing mail from Postal Facility
(a) on airport
(b) off airport
5.7.5 Check outgoing mail from postal authorities against mail doc­
uments. Give receipt of acceptance of mail to postal authori-
ties.
5.7.6 Handle and check transfer mail against accompanying mail

104
 documents.
5.7.7 (a) Prepare or
(b) Arrange for
1. bulk mail
2. ULD‘S For delivery onto flights.
5.7.8 Establish the weight of
(a) Bulk mail
(b) built-up ULD‘S
and provide the load control unit with deadload weights.
5.7.9 Distribute incoming and/or outgoing post office mail docu-
ments
5.7.10 Handle lost, found and damaged mail and report all irregular­
ities to the Carrier and postal authorities.
£

SECTION 6. SUPPORT SERVICES

6.1 Accommodation
6.1.1 Provide facilities for the Carrier‘s representative(s).
(a) office space
(b) storage space
(c) other facilities

6.2 Automation/Computer Systems

6.2.1 (a) Provide or
(b) Arrange for and
(c) Operate equipment to enable access to
1. Carrier‘s system
2. Handling Company‘s system
3. other system
SGHA 2008
6.2.2 Access the following functions in
(a) Carrier‘s system
(b) Handling Company‘s system
(c) other system for
1. Training programmes.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
6. Operation, weight and balance and load control.
7. Cargo reservations and sales
8. Cargo handling
9. Maintenance

105
 10. Other functions
£ 6.2.3 Manage Automated Check-in device(s) and
(a) Provide or
(b) Arrange
1. Stock control
2. Stock replenishment
3. Hosting
4. Routine maintenance
5. Servicing and repair
6. Other, as specified in Annex B

6.3 Unit Load Device (ULD) Control

6.3.1 (a) Provide or
(b) Arrange for storage space for ULDs
1. passenger ULDs
2. cargo ULDs
6.3.2 Take action to prevent damage, theft or unauthorised use of
the Carrier‘s ULDs in the custody of the Handling Company.
Notify the Carrier immediately of any damage or loss.
6.3.3 (a) Take physical inventory of ULD stock and maintain re-
cords.
(b) Compile and despatch ULD control messages
6.3.4 Prepare ULD exchange control documentation for all trans-
fers of ULDs and obtain signature(s) of the transferring and
receiving carrier(s) or approved third parties and distribute
copies.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier
of such irregularities.

6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2 (a) Inspect the Carrier‘s fuel farm product deliveries for con-
tamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliances. Notify the
Carrier of results.

6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.
r 6.5.2 Inspect fuel vehicles and/or appliances for contamination.
Perform water detection checks
6.5.3 Supervise fuelling/defuelling operations.
6.5.4 Prepare aircraft for fueling/defuleing.
r 6.5.5 Drain water from aircraft fuel tanks.

106
6.5.6 (a) Provide or
(b) Arrange for approved fuelling/defuelling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products requested by
the Carrier‘s designated representative
6.5.8 Check and verify the delivered fuel quantity
6.5.9 Deliver the completed fuel order to the Carrier‘s designated
representative.
£
£

r 6.6 Surface Transport

6.6.1 (a) Provide or
(b) Arrange for the transport of
1. passengers
2. baggage
3. cargo and/or mail
4. empty ULDs
5. others between
(a) airport and town terminal
(b) airport and other agreed points
(c) separate terminals at the same airport
r 6.6.2 Make all necessary arrangements for special transport within
the limit of local possibilities.

6.7 Catering Services — Liaison and Administration

6.7.1 Liaise with the Carrier‘s catering supplier.
6.7.2 Handle requisitions made by the Carrier‘s authorised repre-
sentative.

SECTION 7. SECURITY
SGHA 2008
7.1 Passenger and Baggage Screening and Reconciliation
7.1.1 (a) Provide or
(b) Arrange for
1. matching of passengers against established profiles
2. security questioning
7.1.2 (a) Provide or
(b) Arrange for
1. screening of checked baggage.
2. screening of transfer baggage.
3. screening of mishandled baggage.
4. physical examination of checked, transfer and mishan­
dled baggage

107
 5. identification of security cleared baggage.
7.1.3 (a) Provide or
(b) Arrange for
1. screening of passengers.
2. screening of cabin/unchecked baggage.
3. physical examination of passengers and cabin/unchecked
baggage
7.1.4 (a) Provide or
(b) Arrange for
1. identification of passengers prior to boarding.
2. reconciliation of boarded passengers with their baggage.
3. positive baggage identification by passengers
4. offloading of baggage for passengers who fail to board
the aircraft.

7.2 Cargo and Post Office Mail

7.2.1 (a) provide or
(b) arrange for
1. control of access to the cargo facilities.
2. screening of cargo and/or mail.
3. physical examination of cargo.
4. holding of cargo and/or mail for variable periods.
5. secure storage of cargo and/or mail.
6. decompression/pressure chamber

7.3 Catering
7.3.1 (a) Provide or
(b) Arrange for
1. control of access to the catering unit.
2. security supervision during food preparation.
3. security check of catering uplifts.
4. sealing of food and/or bar trolleys/containers.
5. physical examination of catering vehicles prior to loading.

7.4 Aircraft
7.4.1 (a) Provide or
(b) Arrange for control of access to
1. aircraft.
2. designated areas.
7.4.2 (a) Provide or
(b) Arrange for
1. search of aircraft.
2. guarding of aircraft.

108
 3. guarding of designated areas.
4. security of baggage in the baggage make-up area.
5. sealing of aircraft.
7.4.3 (a) Provide or
(b) Arrange for security personnel
1. to safeguard all Loads during the transport between
aircraft and designated locations
2. during offloading and loading of aircraft.

7.5 Additional Security Services

7.5.1 (a) Provide or
(b) Arrange for additional security services

SECTION 8. AIRCRAFT MAINTENANCE

8.1 Routine Services

8.1.1 Maintain the Carrier‘s technical manuals, handbooks, cata­
logues, etc.
r 8.1.2 Perform line inspection in accordance with Carrier‘s current
instructions
8.1.3 Enter in the aircraft log and sign for the performance of line
inspection
8.1.4 Enter remarks in aircraft log regarding defects observed dur­
ing the inspection.
£
£
r 8.1.5 Provide personnel to assist the flight crew or ground staff in
the performance of their tasks.

£ 8.2 Replenishing of oils and fluids

SGHA 2008
8.2.1 Liaise with suppliers.
8.2.2 (a) Perform. or
(b) Supervise replenishing operations
8.2.3 (a) Provide or
(b) Arrange for and
(c) Operate special replenishing equipment.
8.2.4 Wipe excess oil from engine nacelles

r 8.3 Non-routine Services

8.3.1 Rectify defects entered in the aircraft log as reported by the
crew or revealed during the inspection, to the extent request­
ed by the Carrier. However, major repairs must be separately
agreed upon between the Parties.

109
8.3.2 Enter in aircraft log and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the Carri-
er‘s maintenance base.
8.3.4 (a) Provide or
(b) Arrange for engineering facilities, tools and special
equipment to the extent available.
8.3.5 Move aircraft under its own power

r 8.4 Material Handling

8.4.1 (a) Obtain Customs clearance for
(b) Administer the Carrier‘s spare parts, power plant and/or
equipment.
8.4.2 Provide periodic inspection of the Carrier‘s spare parts and/or
spare power plant(s).
8.4.3 Provide suitable storage space for the Carrier‘s spare parts
and/or equipment.
8.4.4 Provide suitable storage space for the Carrier‘s spare power
plant(s).

r 8.5 Parking and Hangar Space

8.5.1 (a) Provide or
(b) Arrange for
1. parking space.
2. hangar space.

110
IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT

Annex B — Location(s), Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2008

between:.......................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Carrier’
and:...............................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Handling Company’.
r the Carrier and/or the Handling Company may hereinafter be re­ -
ferred to as “the Party(ies)”
effective from:..............................................................................................
This Annex B for the location(s):
is valid from:................................................................................................
and replaces:................................................................................................

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Section(s).................. price.................. per (aircraft type, etc.).
1.1.2 Section(s).................. price.................. per..................................
The number of these clauses can be extended as far as neces-
sary.
1.2 Handling in case of technical landing for other than commer-
SGHA 2008
cial purposes will be charged at % of the above rates, provid­
ed that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra,
provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

charged for as follows:

111
PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the Handling Company on be-

half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of .......... %.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main

Agreement shall be as follows:
Aircraft Type Limit (per incident)
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................

PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3

and 4.6 of Annex A is....................................................................

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A
Section(s) .................................... to ............................................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 7. SETTLEMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, set­

tlement of account shall be effected...........................................

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered

by Sub-Paragraph 1.1 of this Annex B, refer only to the follow­
ing services of Annex A which are performed for the Car­-
rier by other organisation(s) under cover of separate agree-
ment(s):
Section(s).......................................................................................
Section(s).......................................................................................

112
£ PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding
Sub-Articles of the Main Agreement.
For example:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agree-
ment...............................................................................................
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be......................................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written
amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this
Annex B may be terminated on the following terms.................
The number of these clauses can be extended as far as neces-
sary.

r PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:

To Carrier:
Carrier............................................................................................
SGHA 2008
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................

113
 E-mail:............................................................................................
Attn:................................................................................................

r PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of:............................................................................
11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:.......................

Signed the................................. Signed the.................................

at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT — SIMPLIFIED
PROCEDURE

Annex B — Location(s), Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2008

between:.......................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Carrier’
and:...............................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as ‘the Handling Company’
r the Carrier and/or the Handling Company may hereinafter be re­
ferred to as “the Party(ies)”
effective from:..............................................................................................
This Annex B for
the location(s):.............................................................................................
is valid from:................................................................................................
and replaces:................................................................................................

PREAMBLE:
r ThisAnnex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and An-
nex A of the SGHA of January 2008 as published by the International Air
Transport Association shall apply to this Annex B as if such terms were

114
repeated here in full. By signing this Annex B, the Parties confirm that
they are familiar with the aforementioned Main Agreement and Annex A.

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Section(s).................. price.................. per (aircraft type, etc.).
1.1.2 Section(s).................. price.................. per..................................
The number of these clauses can be extended as far as neces-
sary
1.2 Handling in case of technical landing for other than commer-
cial purposes will be charged at % of the above rates, provid­
ed that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra,
provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

charged for as follows:

PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the Handling Company on be-

SGHA 2008
half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of .......... %.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5(a) of the
Main Agreement shall be as follows:
Aircraft Type Limit (per incident)
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................
................................................... ...................................................

115
PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3

and 4.6 of Annex A is .........................

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A
Section(s) .................................... to ............................................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 7. SETTLEMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, set­

tlement of account shall be effected

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered

by Sub-Paragraph 1.1 of this Annex B, refer only to the follow­
ing services of Annex A which are performed for the Car­-
rier by other organisation(s) under cover of separate agree-
ment(s):
Section(s) ......................................................................................
Section(s) ......................................................................................

£ PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding
Sub-Articles of the Main Agreement.
For example:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agree-
ment ..............................................................................................
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be......................................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written

116
 amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this
Annex B may be terminated on the following terms.................
The number of these clauses can be extended as far as neces-
sary.

r PARAGRAPH 10. NOTIFICATION

r 10.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:

To Carrier:
Carrier............................................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................
SGHA 2008
r PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of:............................................................................
11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:.......................

Signed the................................. Signed the.................................

at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

117
YELLOW PAGES
RECOMMENDED OPTIONAL TEXT FOR ANNEX B
The Standard Ground Handling Agreement (SGHA) is not revised on
a yearly basis. The ‘Yellow Pages’ of the Airport Handling Manual are
therefore used to publish text, which was developed between two ver-
sions of the Standard Ground Handling Agreement.
The following text was endorsed by the IATA Ground Handling Coun-
cil (IGHC) and approved by the Airport Services Committee (ASC) in
2004 for publication in the Yellow Pages.
This text can be used in the SGHA Annex B at any time.
£
£ PROCEDURE — FOR LINE MAINTENANCE
Annex B — Location(s), Agreed Services and Charges
To the Standard Ground Handling Agreement (SGHA) of January 2008
Between:.......................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as “the Carrier”
and:...............................................................................................................
......................................................................................................................
having its principal office at:.......................................................................
and hereinafter referred to as “the Handling Company”
holding EASA Part 145 or FAR 145 approval no........................................
or any other National Airworthiness Authority as the case may be
the Carrier and/or the Handling Company may hereinafter be referred
to as “the Party(ies)”
Effective from:..............................................................................................
This Annex B for the location(s):................................................................
is valid from:................................................................................................
and replaces:................................................................................................

PREAMBLE

EXTRACT
This Annex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2008 as published by the Interna­
tional Air Transport Association shall apply to this Annex B as if such
terms were repeated here in full. By signing this Annex B, the Parties
confirm that they are familiar with the aforementioned Main Agree-
ment and Annex A.
END EXTRACT

118
PARAGRAPH 1. SCOPE OF WORK

1.1 For a single ground handling consisting of the arrival and the
subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
Annex A at the following rates.
1.1.1 Section(s).................. price.................. per (aircraft type, etc.).
1.1.2 Section(s).................. price.................. per..................................
The number of these clauses can be extended as far as neces-
sary
1.2 No extra charge will be made for providing the services at
night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft Type(s) stated in
Paragraph 1 of this Annex, which are part of this Agreement,
are stated in .......... Mentioned Manual/List is placed in hands
of the Handling Company.

PARAGRAPH 2. ADDITIONAL CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be

charged according to local standard price list.
It is recommended to define local as the location and a copy
of the local price list attached to the annex as an annex in
Annex B

PARAGRAPH 3. DISBURSEMENTS

3.1 Any Disbursements made by the Handling Company on be-

half of the Carrier will be reimbursed by the Carrier at cost
price plus an accounting surcharge of .......... %.
SGHA 2008
PARAGRAPH 4. TRANSFER OF SERVICES

4.1 In accordance with Sub-Article 3.1 of the Main Agreement,

the Handling Company subcontracts the services of Annex A
Service...........................................................................................
to Company using approval certificate no.
.......................................................................................................

PARAGRAPH 5. LIMIT OF LIABILITY

5.1 The limit of liability referred to in Sub-Article 8.5 of the Main

Agreement shall be as follows:

119
 Aircraft Limit (per incident) Currency
................................... ..................................... ..............................

PARAGRAPH 6. SETTLEMENT

6.1 Notwithstanding Sub-Article 7.2 of the main Agreement, set­

tlement of account shall be effected monthly with copy to fol-
lowing address:

PARAGRAPH 7. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the

duration of the Main Agreement, validity of rates or rights of termi-
nation shall be recorded below, notwithstanding the corresponding
Sub-Articles of the Main Agreement.
For example:

7.1 Duration
7.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agree-
ment...............................................................................................
7.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the
rates contained in Paragraph 1 shall be .....................................
7.2 Modification
7.2.1 Any modification to this Annex B shall be made by a written
amendment signed by both Parties.
7.3 Termination
7.3.1 Notwithstanding Sub-Paragraph 7.1.1 of this Annex B, this An-
nex B may be terminated on the following terms......................
The number of these clauses can be extended as far as neces-
sary.

PARAGRAPH 8. AIRCRAFT MAINTENANCE SERVICES

8.1 “Notwithstanding the second sentence of Sub-Article 5.1. of

the Main Agreement insofar as it refers to Services of Section
8 of Annex A. In the absence of Technical instructions from the
Carrier, the Handling Company shall promptly seek Technical
Instructions from the Carrier but shall take no action pending
receipt of such Technical Instructions. The Handling Company
will not be held responsible for any flight delay resulting from
lack of Technical Instructions from the Carrier”.
8.2 It is the Carriers responsibility to ensure that the conditions of
this agreement are acceptable to its appropriate authorities.

120
8.3 It is understood that the signature of the Handing Companies
ground engineer in the technical log of the Carrier‘s aircraft
only certifies the correct performance of routine checks and
rectification of flight and/or ground discrepancies related to
the checks performed. The Handling Company assumes no
responsibility for the Airworthiness of the Carriers aircraft.
8.4 The Handling Company is using approval certificate no.
EASA.145 or FAR 145 as the case must be.

PARAGRAPH 9. AIRWORTHINESS DATA

9.1 The airworthiness data supplied by the Carrier deemed

necessary to fulfill the Handling Companies responsibility at
agreed aircraft type(s) are stated in the documentation stat­
ed below. Mentioned documentation is placed in hand of the
Handling Company at location(s) in question.

Aircraft Type Airworthiness data

................................................... ...................................................
................................................... ...................................................
................................................... ...................................................

9.2 It is the responsibility of the Carrier to ensure that the latest

and valid revisions of technical documentation and/or check
sheets are available to the Handling Company in order to ful-
fill the technical services agreed in the contract at the loca­
tion(s) concerned.

PARAGRAPH 10. SPARE AND POOL PARTS ADMINISTRATION

SGHA 2008
10.1 The Handling Company is responsible for checking that all
spare parts or pool parts, which are to be fitted on the Car-
riers aircraft, at location in question, are in compliance with
the applicable EASA Part 145 or FAR 145 requirements. This
requires the Handling Company to ensure that all parts are
in satisfactory condition and provided with appropriate do-
cumentation. Accordingly, the Handling Company reserves
the right to reject a part provided by the Carrier or its pool
partner, if compliance with the above cannot be assured.
10.2 It is the Carriers responsibility to specify which spare parts/
pool parts, the Handling Company shall administer and store.
Subject parts are described in . which are placed at loca­
tion(s) in question.

121
PARAGRAPH 11. AUDITING

11.1 Not withstanding sub article 5.9 of the Main Agreement, the
Carrier or its competent authority may, by prior written notice
to the Handling Company at its own cost, engage the Hand-
ling Company for the purpose of auditing at the location(s)
designated in Annex(es) B. Such notice shall contain a de-
scription of area(s) to be audited. The total cost of the audit
performed by the Carrier or its competent authority shall be
born ultimately by the Carrier.

PARAGRAPH 12. GOVERNING LAW

12.1 In accordance with Article 9 of the Main Agreement, this An-

nex B shall be governed by and interpreted in accordance
with the laws of:............................................................................
12.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of:.......................

PARAGRAPH 13. NOTIFICATION

13.1 In accordance Sub-article 11.3 of the Main Agreement, any

notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:
To Carrier:
Carrier............................................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

To Handling Company:
The Handling Company................................................................
Street..............................................................................................
City, Country..................................................................................
Telephone......................................................................................
Fax:.................................................................................................
E-mail:............................................................................................
Attn:................................................................................................

122
Signed date............................... Signed date...............................
at................................................ at................................................
for and on behalf of................. for and on behalf of..................
by............................................... by...............................................

SGHA 2008

123
124
CODES
TO BE USED
IN AIRCRAFT
MOVEMENT AND
DIVERSION
MESSAGES
Codes

125
126
126 wisag.de
RECOMMENDED that, Members shall:

Use the following codes to express the reason for delay, diversion or
other irregularities in aircraft MVT/DIV and other messages.
The standardisation of codes used for this purpose is essential for
commonality in EDP systems, uniform agency handling,
exchange of information, statistical comparison and management
analysis.

Two-digit codes (numeric) are primary, as shown below.

Members using alpha codes, when acting as handling agents for
members using numeric codes, shall provide for the
transmission of numeric codes, either manually or automatically.

A description of a code may cover several possible statements. Where

there is still some doubt of interpretation, use the SI to
amplify.

It is essential that these codes be applied impartially and not be consid­-

ered as reasons for blame but rather to identify corrective
action.

Codes

127
1. STANDARD CODES
1.1 Airline Internal Codes
Numeric
These codes are left blank so that each airline may de-
00-05 velop codes specifically to meet their own individual re-
quirements, e.g. 03 “Three-class system” moving curtain.

1.2 Others
Numeric Alphabetic
NO GATE/STAND AVAILABILITY DUE TO OWN AIRLINE
06 OA
ACTIVITY, INCLUDING EARLY ARRIVALS

1.2.1 Schedules
SCHEDULED GROUND TIME LESS THAN DECLARED MIN­
09 SG
I­MUM GROUND TIME

1.3 Passenger and Baggage

Numeric Alphabetic
11 PD LATE CHECK-IN, acceptance after deadline
12 PL LATE CHECK-IN, congestion in check-in area
13 PE CHECK-IN ERROR, passenger and baggage
14 PO OVERSALES, booking errors
BOARDING, discrepancies and paging, missing checked-
15 PH
in passenger
COMMERCIAL PUBLICITY/PASSENGER CONVENIENCE,
16 PS
VIP, press, ground meals and missing personal items
CATERING ORDER, late or incorrect order given to sup-
17 PC
plier
18 PB BAGGAGE PROCESSING, sorting, etc.
REDUCED MOBILITY, Boarding/Deboarding of passen-
19 PW
gers with reduced mobility

1.4 Cargo and Mail

(If delays caused by mail handling can be identified, use
codes 27–29, otherwise use codes 21–26.)
Numeric Alphabetic
21 CD DOCUMENTATION, errors, etc.
22 CP LATE POSITIONING
23 CC LATE ACCEPTANCE
24 CI INADEQUATE PACKING
25 CO OVERSALES, booking errors
26 CU LATE PREPARATION IN WAREHOUSE

128
1.5 Mail Only
Numeric Alphabetic
27 CE DOCUMENTATION, PACKING, etc.
28 CL LATE POSITIONING
29 CA LATE ACCEPTANCE

1.6 Aircraft and Ramp Handling

Numeric Alphabetic
AIRCRAFT DOCUMENTATION LATE/INACCURATE, weight
31 GD
and balance, general declaration, pax manifest, etc.
LOADING/UNLOADING, bulky, special load, cabin load,
32 GL
lack of loading staff
LOADING EQUIPMENT, lack of or breakdown, e.g. con­
33 GE
tainer pallet loader, lack of staff
SERVICING EQUIPMENT, lack of or breakdown, lack of
34 GS
staff, e.g. steps
35 GC AIRCRAFT CLEANING
36 GF FUELLING/DEFUELLING, fuel supplier
37 GB CATERING, late delivery or loading
38 GU ULD, lack of or serviceability
TECHNICAL EQUIPMENT, lack of or breakdown, lack of
39 GT
staff, e.g. push-back

1.7 Technical and Aircraft Equipment

Numeric Alphabetic
41 TD AIRCRAFT DEFECTS
42 TM SCHEDULED MAINTENANCE, late release
NON-SCHEDULED MAINTENANCE, special checks and/
43 TN
or additional works beyond normal maintenance schedule
SPARES AND MAINTENANCE EQUIPMENT, lack of or
44 TS
breakdown
45 TA AOG SPARES, to be carried to another station
46 TC AIRCRAFT CHANGE, for technical reasons
STANDBY AIRCRAFT, lack of planned standby aircraft for
47 TL
technical reasons
SCHEDULED CABIN CONFIGURATION/VERSION AD-
48 TV
JUSTMENTS
1.8 Damage to Aircraft
Numeric Alphabetic
DAMAGE DURING FLIGHT OPERATIONS, bird or light-
51 DF ning strike, turbulence, heavy or overweight landing,
collision during taxiing
DAMAGE DURING GROUND OPERATIONS, collisions
Codes

52 DG (other than during taxiing), loading/off-loading damage,

contamination, towing, extreme weather conditions

129
1.9 EDP/Automated Equipment Failure
Numeric Alphabetic
55 ED DEPARTURE CONTROL
56 EC CARGO PREPARATION/DOCUMENTATION
57 EF FLIGHT PLANS
58 EO OTHER AUTOMATED SYSTEM format

1.10 Flight Operations and Crewing

Numeric Alphabetic
FLIGHT PLAN, late completion or change of, flight doc­
61 FP
umentation
62 FF OPERATIONAL REQUIREMENTS, fuel, load alteration
LATE CREW BOARDING OR DEPARTURE PROCEDURES,
63 FT other than connection and standby (flight deck or entire
crew)
FLIGHT DECK CREW SHORTAGE, sickness, awaiting
64 FS standby, flight time limitations, crew meals, valid visa,
health documents, etc.
FLIGHT DECK CREW SPECIAL REQUEST, not within ope-
65 FR
rational requirements
LATE CABIN CREW BOARDING OR DEPARTURE PROCE-
66 FL
DURES, other than connection and standby
CABIN CREW SHORTAGE, sickness, awaiting standby,
67 FC flight time limitations, crew meals, valid visa, health
doc­uments, etc.
CABIN CREW ERROR OR SPECIAL REQUEST, not within
68 FA
operational requirements
CAPTAIN REQUEST FOR SECURITY CHECK, extraordi-
69 FB
nary

1.11 Weather
Numeric Alphabetic
71 WO DEPARTURE STATION
72 WT DESTINATION STATION
73 WR EN ROUTE OR ALTERNATE
DE-ICING OF AIRCRAFT, removal of ice and/or snow,
75 WI
frost prevention excluding unserviceability of equipment
REMOVAL OF SNOW, ICE, WATER AND SAND FROM
76 WS
AIRPORT
GROUND HANDLING IMPAIRED BY ADVERSE WEATHER
77 WG
CONDITIONS

130
1.12 Air Traffic Flow Management Restrictions
Numeric Alphabetic
ATFM DUE TO ATC EN-ROUTE DEMAND/CAPACITY,
81 AT
standard demand/capacity problems
ATFM DUE TO ATC STAFF/EQUIPMENT EN-ROUTE, re-
duced capacity caused by industrial action or staff short­
82 AX
age or equipment failure, extraordinary demand due to
capacity reduction in neighbouring area
ATFM DUE TO RESTRICTION AT DESTINATION AIRPORT,
airport and/or runway closed due to obstruction, indus­
83 AE
trial action, staff shortage, political unrest, noise abate-
ment, night curfew, special flights
84 AW ATFM DUE TO WEATHER AT DESTINATION

1.13 Airport and Governmental Authorities

Numeric Alphabetic
85 AS MANDATORY SECURITY
86 AG IMMIGRATION, CUSTOMS, HEALTH
AIRPORT FACILITIES, parking stands, ramp congestion,
87 AF
lighting, buildings, gate limitations, etc.
RESTRICTIONS AT AIRPORT OF DESTINATION, airport
and/or runway closed due to obstruction, industrial ac-
88 AD
tion, staff shortage, political unrest, noise abatement,
night curfew, special flights
RESTRICTIONS AT AIRPORT OF DEPARTURE WITH OR
WITHOUT ATFM RESTRICTIONS, including Air Traffic
Services, start-up and pushback, airport and/or runway
89 AM closed due to obstruction or weather (restriction due to
weather in case of AFTM regulation only, else refer to
code 71 (WO)), industrial action, staff shortage, political
unrest, noise abatement, night curfew, special flights
1.14 Reactionary
Numeric Alphabetic
91 RL LOAD CONNECTION, awaiting load from another flight
92 RT THROUGH CHECK-IN ERROR, passenger and baggage
AIRCRAFT ROTATION, late arrival of aircraft from another
93 RA
flight or previous sector
CABIN CREW ROTATION, awaiting cabin crew from
94 RS
another flight
CREW ROTATION, awaiting crew from another flight
95 RC
(flight deck or entire crew)
OPERATIONS CONTROL, rerouting, diversion, consoli-
96 RO
dation, aircraft change for reasons other than technical
Codes

131
1.15 Miscellaneous
Numeric Alphabetic
97 MI INDUSTRIAL ACTION WITH OWN AIRLINE
INDUSTRIAL ACTION OUTSIDE OWN AIRLINE, exclud­
98 MO
ing A.T.S.
99 MX This code shall be used

Note: The IATA Airport Services Committee has responsibility for

the development of this procedure. Any proposals for amendment
to this procedure should be forwarded to IATA Ground Operations
at [email protected] who will circulate the proposals.

132
 CORRELATION BETWEEN IATA DELAY CODES AND EUROCONTROL NETWORK MANAGER (NM)
REGULATION CAUSES
NM IATA
Regulation Regulation Regulation Delay Delay
Cause Code Location Guidelines Code Delay Cause Sub-Code
RESTRICTIONS AT AIRPORT OF
D En Route: Demand exceeds or 89 DEPARTURE WITH OR WITH­ Z
complexity reduces declared or OUT ATFM RESTRICTIONS
ATC capacity C expected capacity. ATFM DUE TO ATC EN-ROUTE
E 81 Y
Airport: Demand exceeds DEMAND/CAPACITY
declared or expected capacity. ATFM DUE TO RESTRICTION
A 83 Z
AT DESTINATION AIRPORT
RESTRICTIONS AT AIRPORT OF
D 89 DEPARTURE WITH OR WITH­ Y
OUT ATFM RESTRICTIONS
ATC industrial Reduction in any capacity due
I ATFM DUE TO ATC
action E to industrial action by ATC staff 82 Z
STAFF/EQUIPMENT EN-ROUTE
ATFM DUE TO RESTRICTION
A 83 Y
AT DESTINATION AIRPORT
Network solutions/scenarios
ATFM DUE TO ATC EN-ROUTE
ATC Routings R E used to balance demand and 81 Z
DEMAND/CAPACITY
capacity
RESTRICTIONS AT AIRPORT OF
D 89 DEPARTURE WITH OR WITH­ X
OUT ATFM RESTRICTIONS
Unplanned staff shortage
ATC staffing S ATFM DUE TO ATC
E re­ducing expected capacity 82 X
STAFF/EQUIPMENT EN-ROUTE
ATFM DUE TO RESTRICTION
A 83 W
AT DESTINATION AIRPORT

133
Codes
 NM IATA

134
Regulation Regulation Regulation Delay Delay
Cause Code Location Guidelines Code Delay Cause Sub-Code
RESTRICTIONS AT AIRPORT OF
D Reduction of expected or 89 DEPARTURE WITH OR WITH­ W
declared capacity due to the OUT ATFM RESTRICTIONS
ATC equipment T non-availability or degradation ATFM DUE TO ATC
E 82 Y
of equipment used to provide STAFF/EQUIPMENT EN-ROUTE
and ATC service ATFM DUE TO RESTRICTION
A 83 X
AT DESTINATION AIRPORT
RESTRICTIONS AT AIRPORT OF
D Reduction of expected ATC 89 DEPARTURE WITH OR WITH­ V
Accident/
A capacity due to an aircraft OUT ATFM RESTRICTIONS
Incident
accident/incident ATFM DUE TO RESTRICTION
A 83 V
AT DESTINATION AIRPORT
Reduction in declared or RESTRICTIONS AT AIRPORT OF
D expected capacity due to the 89 DEPARTURE WITH OR WITH­ –
Aerodrome degradation or non availability OUT ATFM RESTRICTIONS
G
Capacity of infrastructure on an airport.
ATFM DUE TO RESTRICTION
A e.g. Work in Progress, shortage 83 P
AT DESTINATION AIRPORT
of aircraft stands
Reduced capacity due to the
Equipment D degra-dation or non-availability 99 OTHER –
NON-ATC of support equipment at an
(to become E airport e.g. Fire Service,
Aerodrome De-icing/snow removal equip-
Services) A ment or other ground handling 99 OTHER –
equipment.
 A reduction in expected/ INDUSTRIAL ACTION OUTSIDE
Industrial D 98 –
planned ca-pacity due to OWN AIRLINE
action N
industrial action by non ATC INDUSTRIAL ACTION OUTSIDE
Non-ATC A 98 –
personnel. OWN AIRLINE
RESTRICTIONS AT AIRPORT OF
Reduction in declared or
D 89 DEPARTURE WITH OR WITH­ U
ex­pected capacity following
OUT ATFM RESTRICTIONS
Airspace changes in airspace/route
M ATFM DUE TO ATC
Management E availability due to small scale 82 W
STAFF/EQUIPMENT EN-ROUTE
military activity (activation of
ATFM DUE TO RESTRICTION
A TRA‘s) 83 U
AT DESTINATION AIRPORT
Reduction in planned, declared RESTRICTIONS AT AIRPORT OF
D or expected capacity or when 89 DEPARTURE WITH OR WITH­ T
demand exceeds the above OUT ATFM RESTRICTIONS
capacities as a result of a major
sporting, govern-mental or
ATFM DUE TO ATC
E social event. It may also be 82 V
STAFF/EQUIPMENT EN-ROUTE
Special event P used for ATM system upgrades
and transitions. Large multi
national military exercises
may also use this reason This ATFM DUE TO RESTRICTION
A category should only be used 83 T
AT DESTINATION AIRPORT
with prior approval during the
planning process

135
Codes
 NM IATA

136
Regulation Regulation Regulation Delay Delay
Cause Code Location Guidelines Code Delay Cause Sub-Code
Reduction in expected RESTRICTIONS AT AIRPORT OF
D capacity due to any weather 89 DEPARTURE WITH OR WITH­ S
phenomena. This includes OUT ATFM RESTRICTIONS
Weather W where weather impacts air-port ATFM DUE TO ATC EN-ROUTE
E 81 W
infrastructure capacity, but DEMAND/CAPACITY
where aerodrome services are ATFM DUE TO WEATHER AT
A 84 –
oper-ating as planned/expected DESTINATION
Reduction in any capacity or RESTRICTIONS AT AIRPORT OF
D when demand exceeds any 89 DEPARTURE WITH OR WITH­ N
capacity due to agreed local OUT ATFM RESTRICTIONS
Environmental noise, runway usage or simi- ATFM DUE TO ATC EN-ROUTE
V E 81 X
issue lar procedures. This category DEMAND/CAPACITY
should only be used with prior
ATFM DUE TO RESTRICTION
A agreement in the planning 83 S
AT DESTINATION AIRPORT
process.
RESTRICTIONS AT AIRPORT OF
D 89 DEPARTURE WITH OR WITH­ G
This should only be used in OUT ATFM RESTRICTIONS
excep-tional circumstances
when no other category is ATFM DUE TO ATC EN-ROUTE
Other O E 81 G
sufficient. An explana-tory DEMAND/CAPACITY
ANM remark MUST be given to
allow post ops analysis
ATFM DUE TO RESTRICTION
A 83 G
AT DESTINATION AIRPORT
141
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