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First Shore Global

Michael contacted customer support to inquire about how to obtain an IMF code needed to transfer funds from his offshore account. The representative, Lisa, asked for his account number and date of birth to look up his information. Lisa discovered Michael's account was dormant due to no transactions in the past 6 months. To reactivate the account, Michael needed to apply for account activation and provided his email for the details to be sent. Lisa apologized for any inconvenience and thanked Michael.

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37 views1 page

First Shore Global

Michael contacted customer support to inquire about how to obtain an IMF code needed to transfer funds from his offshore account. The representative, Lisa, asked for his account number and date of birth to look up his information. Lisa discovered Michael's account was dormant due to no transactions in the past 6 months. To reactivate the account, Michael needed to apply for account activation and provided his email for the details to be sent. Lisa apologized for any inconvenience and thanked Michael.

Uploaded by

rosenferguson59
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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10/6/23, 8:37 PM Chat Transcript

Conversation started on Friday, October 6 2023, 19:26


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[19:26] Visitor navigated to https://firstshoreglobalservice.neutic.online/index/index.html>

[19:26] Customer Support (System Message) : Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

[19:26] Michael Wellington : Hello there... please i need an assistance

[19:28] Firstshore Global Service : Good day sir/ma. My name is Lisa Clarkson. I will be assisting you today. how may i be of an assistance?

[19:29] Michael Wellington : Thank you, Lisa. Well, I am trying to transfer some funds from my offshore account into a personal account, but I was asked to
provide the IMF code. How can I get this code, so I can complete the transfer?

[19:30] Firstshore Global Service : I am sorry that you are experiencing this, Sir/Ma. May I please have your account number and your date of birth?

[19:33] Michael Wellington : Account Number: 9555403847

Date Of Birth: 18th January 1965

[19:33] Firstshore Global Service : Thank you for providing us with the information. Hold on, please

[19:34] Firstshore Global Service : Are you aware that your account is dormant, Mr. Michael?

[19:35] Michael Wellington : No, I was not aware of that. Is that why I can't make transfers?

[19:38] Firstshore Global Service : I am afraid, your account is dormant. The last successful transaction on your account was on 19-02-2023. According to our
terms and conditions, any account that has no transaction for a period of six (6) months will go dormant.

Before any transaction can go through from your account, your account needs to be activated. To do that, you are required to apply for an account activation.
Would you like to activate your account?

[19:40] Michael Wellington : I understand. Yes, I would like to activate my account. How do I go about it, as I am currently not able to visit the branch office.

[19:40] Firstshore Global Service : Hold on while I check!

[19:41] Firstshore Global Service : Please provide us with your email address.
We will email you the details right away.

[19:41] Michael Wellington : [email protected]

[19:42] Firstshore Global Service : Thank you for the information. Please look out for an email from us. I apologize for the inconvenience that this may have
caused, and we appreciate your understanding as we aim to improve our
customer's experience.
[19:43] Michael Wellington : Thank you so much, Lisa

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