CHAPTER I

INTRODUCTION

In an era dominated by digital transformation, the maritime industry is poised to

take a significant leap forward with the introduction of our state-of-the-art Online

Ticketing Booking System for Ship or Ferry Scheduling. This innovative platform marks

a watershed moment in how passengers engage with maritime travel, offering a seamless

and user-friendly interface to book and manage their journeys. Whether it's for business

or leisure, this system has been meticulously designed to cater to the diverse needs of

passengers seeking efficient, reliable, and convenient sea transportation options. By

leveraging cutting-edge technology, we aim to revolutionize the booking experience,

making maritime travel a hassle-free endeavor for both passengers and operators.

The heart of our system lies in its intuitive and streamlined booking process.

Passengers can effortlessly browse available routes, select departure and destination

points, and choose from a range of sailing times and ticket options. The platform's user-

friendly interface ensures that even those less tech-savvy can navigate through the

process with ease. Real-time updates on ticket availability, coupled with dynamic pricing

options, guarantee that passengers have the most accurate information at their fingertips.

Our system not only simplifies ticket reservations but also offers the flexibility to make

amendments, ensuring that passengers can adapt their plans in real-time to meet their

evolving needs.

This Online Ticketing Booking System incorporates a host of advanced features

tailored specifically to the maritime industry. Operators are equipped with a robust back-

end dashboard that empowers them to efficiently manage bookings, monitor vessel

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capacities, and analyze revenue streams. Intelligent algorithms optimize scheduling to

ensure maximum vessel utilization, minimizing operational costs and environmental

impact. Additionally, the platform supports seamless integration with existing

infrastructure, enabling operators to seamlessly transition into this modernized booking

framework.

At the core of our system is a commitment to elevating the passenger experience.

Beyond the booking process, passengers can take advantage of a range of value-added

services, from pre-ordering meals to requesting specialized assistance for passengers with

unique needs. An accessible and responsive customer support portal ensures that

passengers have the assistance they need, 24/7. Our system aims to not only meet but

exceed passenger expectations, setting a new standard in maritime travel and

demonstrating our dedication to convenience, efficiency, and customer satisfaction. With

the Online Ticketing Booking System for Ship or Ferry Scheduling, the future of

maritime travel is here, and it's more accessible and convenient than ever before.

Project Context

The Online Ticketing Booking System for Ship or Ferry Scheduling is a

transformative project poised to revolutionize the maritime industry's approach to

passenger travel. In a world increasingly reliant on digital solutions, this system addresses

the growing need for a seamless and efficient booking experience for sea transportation.

With the global reach and economic importance of maritime travel, this project comes at

a critical juncture, offering a solution that not only simplifies ticket reservations but also

optimizes scheduling, enhances operational efficiency, and improves customer

satisfaction. By leveraging cutting-edge technology and a user-centric approach, this

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system is positioned to set a new standard in the maritime industry, ensuring that

passengers and operators alike benefit from a more streamlined and convenient booking

process.

Purpose And Description

The Online Ticketing Booking System for Ship or Ferry Scheduling serves as a

comprehensive digital platform designed to streamline and enhance the process of

reserving tickets for maritime travel. Its primary purpose is to provide passengers and

operators with a user-friendly, efficient, and technologically advanced system for

booking and managing sea transportation. This platform offers a range of features

including intuitive navigation, real-time availability updates, and the ability to select

preferred seating arrangements or cabin classes. Operators benefit from a powerful back-

end dashboard enabling them to effectively manage bookings, monitor vessel capacities,

and optimize routes. By leveraging state-of-the-art technology, this system ensures a

seamless and convenient experience for passengers while empowering operators to

efficiently coordinate ship schedules, ultimately revolutionizing the maritime travel

industry.

Objective of the Study

General Objective

The main purpose of the study is to develop an Online Ticketing Booking System

for Ship or Ferry Scheduling is to streamline and modernize the process of reserving

tickets for maritime travel, providing passengers with a convenient and user-friendly

platform. Additionally, it aims to optimize operational efficiency for operators by

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offering advanced scheduling and capacity management tools, ultimately enhancing the

overall experience of sea transportation.

Specific Objectives

Certainly! Here is a list of specific objectives for the Online Ticketing Booking

System for Ship or Ferry Scheduling:

 Automate Booking Process: Implement an efficient and user-friendly

interface to automate ticket reservations, reducing manual processing and

minimizing errors.

 Real-time Availability Updates: Provide passengers with instant access to

up-to-date information on available routes, sailing times, and ticket

availability.

 Enhanced Customer Experience: Offer value-added services such as pre-

ordering meals, special assistance requests, and options for different cabin

classes or seating arrangements.

 Streamlined Ticket Modifications: Allow passengers to easily make

changes to their reservations, including date or route adjustments, to

accommodate evolving travel plans.

 Online Check-in and Boarding: Integrate functionalities for online check-

in, electronic ticket validation, and streamlined boarding procedures for a

smoother passenger experience.

 Capacity Optimization: Utilize intelligent algorithms to optimize vessel

capacity management, ensuring efficient resource allocation and reducing

operational costs.

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  Dynamic Pricing Strategies: Implement a flexible pricing system based on

demand, route popularity, and other factors to maximize revenue while

providing competitive fares.

 Comprehensive Reporting and Analytics: Equip operators with a robust

back-end dashboard for monitoring bookings, analyzing revenue streams,

and assessing route performance.

 Integration with Existing Infrastructure: Enable seamless integration with

current booking systems and maritime operations to facilitate a smooth

transition for operators.

 Customer Support and Assistance: Provide 24/7 access to a responsive

customer support portal, offering assistance with inquiries, changes, and

emergencies.

 Regulatory Compliance and Reporting: Incorporate features to facilitate

compliance with maritime regulations, including reporting requirements

for passenger data and voyage details.

These specific objectives collectively contribute to the overarching goal of providing

an efficient, convenient, and reliable online ticketing booking system for ship or ferry

scheduling.

Scope and Limitation of the System

Scope

1. Booking Process Automation: The study will focus on automating the ticket

reservation process, allowing passengers to book tickets online for ship or ferry

travel.

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 2. Real-time Availability Updates: The system will provide passengers with real-

time information on available routes, sailing times, and ticket availability.

3. Customer Experience Enhancement: The study will explore features such as pre-

ordering meals, special assistance requests, and options for different cabin classes

or seating arrangements to improve the overall passenger experience.

4. Operational Efficiency: The system will optimize vessel capacity management

using intelligent algorithms, leading to efficient resource allocation and reduced

operational costs.

5. Dynamic Pricing Strategies: The study will implement a flexible pricing system

based on demand, route popularity, and other factors to maximize revenue while

offering competitive fares.

6. Reporting and Analytics: The system will include a back-end dashboard for

operators to monitor bookings, analyze revenue streams, and assess route

performance.

7. Integration with Existing Systems: The study will address seamless integration

with current booking systems and maritime operations to facilitate a smooth

transition for operators.

Limitations

1. Network Connectivity: The system's effectiveness may be contingent on reliable

internet connectivity, potentially limiting accessibility in areas with limited or

unstable internet access.

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 2. Regulatory Compliance: The study will take into account existing maritime

regulations, but it may not cover all specific regional or industry-specific

compliance requirements.

3. Hardware Dependencies: The study assumes passengers and operators have

access to the necessary devices (e.g., computers, smartphones) to use the system

effectively.

4. Language and Localization: The system's language and localization options may

be limited, potentially excluding non-English-speaking users or those with

specific linguistic preferences.

5. Security Considerations: While security measures will be implemented, the

study may not address all potential security threats or emerging vulnerabilities.

6. User Training and Adoption: The study may not extensively cover user training

and adoption strategies, which can influence the system's effectiveness and user

satisfaction.

7. Environmental Considerations: Although the study aims for efficiency, it may

not comprehensively cover all potential environmental impacts associated with

maritime travel.

8. Feedback and Improvement Process: While a feedback mechanism will be

implemented, the study may not extensively address the strategies for collecting

and incorporating user feedback for continuous improvement.

Understanding these scope and limitations will help guide the development and

implementation of the Online Ticketing Booking System for Ship or Ferry Scheduling,

ensuring it meets the needs of its users while operating within the defined parameters.

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 CHAPTER II

REVIEW OF RELATED LITERATURE

This chapter is about studies and literatures that are related to the online system

that the proponents made use of different reading materials (such as thesis, articles, and

other web articles) that will help extending the knowledge of the proponents. These

reading materials will also guide the proponent to improve and develop their proposed

system more effectively.

Local System

Online Billing and Reservation System for Royal Palm Paradise Resort

(C.L. Adap, J.R. San Juan, P.B. Sillio, 2013)

The system contains two pages which are Administrator page and Customer page.

The administrator page has the authority to access the whole system and will be able to

update all the records of the customer for reservations made through phone call or walk-

in customers, change the status of the reservation of the customers, update the list of the

facilities available in the resort. Computation of bills of reservation and add-ons, and

generating of reports are also under the Administrator page.

The proponent’s system also contains two pages similar to the Online Billing and

Reservation System of Royal Palm Paradise Resort, wherein Administrator page will

manage all the transaction made by the customer/user. In Administrator page can all so

see reports, update all records and the list of the facilities in the resort.

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Online Billing and Reservation System of Adams Beach Resort

(J.A. Legaspi, M. Lamson, P.V. Gazme, 2011)

The Online Billing and reservation System of Adams Beach Resort was

developed in order for the company to have a systematized form of operation and

transaction in addition to a trouble-free work for the officers-in-charge. The system has a

user-friendly environment and includes reservation packages, services and procedures.

The similarities of Online Billing and Reservation System of Adams Beach Resort

to the study of the proponents is that it also aims to have a systemized form of operation

and transaction for the clients and to help the manager to have a trouble-free work. The

proponents’ system also have a user-friendly environment/website where the clients can

also see the different rates, amenities and reservation packages offered by the resort.

Online Billing and Reservation System of Viewfort Terrace Viewhill Resort

Carmona, Cavite

(Constante, K., Estollose, E., San Jose, A., 2011)

Viewfort Terrace Viewhill’s main problem is the lack of technology which leads

to conflict of schedules, data inconsistency, data redundancy, data loss, lack of security

and it is space consuming. Because all of the transactions are stored in one logbook, all of

these problems are encountered by the management. In order to avoid these problems, the

proponents proposed an online billing and reservation system for Viewfort Terrace

Viewhill Resort. The system has a database for the resort where all of the company’s

transactions are stored and it has also the ability to compute all the billings of the client.

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 Online Billing and Reservation System of Viewfort Terrace Viewhill Resort

Carmona,Cavite has similarities to the study of the proponents because of the following

problems. In terms of the problems data inconsistency which make it more difficult to

know what is the exact date of reservation made by the client, data redundancy which

duplicates the reservation information, poor data security meaning the data is not safe

from alteration and deletion. The study will help the proponents in solving these

problems through the proponents’ proposed system.

An Online Reservation with Billing System for Puerto Real Resort

(Pantaleon, C.D., 2011)

The information system provides graphical and textual information about the

resort. This includes location, prices and other information regarding the resort and what

it can prefer. It is created with a user-friendly environment because the proponents are

aware that not all persons who will view the website are advanced users. The reservation

with billing system included in the proposed system is very competent. Through this,

customers can make a reservation by just accessing the website. Thus, this can be helpful

to the customers in terms of cost and time. Cost and time, because they do not have to go

personally or call to the company to ask for reservation. This feature will not just

favorable to the customers but to the company too. Having an online reservation system

will make an edge over the companies.

The Online Reservation with Billing System for Puerto Real Resort is similar to

the proponents’ system because the Altaroca Mountain Resort and Convention Center’s

website also provides the graphical and textual information about the resort. The

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information also includes the location, prices, weddings and functions, facilities and

services and other information that the resort can offer. The proponents will also make a

user-friendly system that is more convenient to the clients to book reservations and make

transactions in terms of cost and time. Similar to the study the proponents system’s will

not just be favorable to the clients but to the company too.

Online Reservation with Billing System for Villa Silvina Resort

(Zapanta, B., Belardo, R., Flores, F., Sobrevilla, G., 2009)

The “Online Reservation with Billing System for Villa Silvina Resort” done by B.

Zapanta, Belardo, Flores and Sobrevilla is a system that is mostly focused on making

reservations for the resort and the rooms in their resort. The system is also capable of

displaying the billing statement of a particular customer and can also produce receipts of

the transaction. It is also capable of generating management reports on a daily or monthly

basis.

The proponent’s system will generate reports similar to Online Reservation with

Billing System for Villa Silvina Resort. The website created by the proponents has the

features of the resort, and the system can track all the amenities available for the

customers.

Foreign System

Online Billing and Reservation System of Bug Hotel

http://www.bug-hotel.org

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 The Bug Hotel Reservation System allow one to find the ideal bed and breakfast

inn, whether by location, amenities, online bookings, recipes, special packages, last-

minute availability. It also offers a wide variety of additional information to enhance inn

travel experience. The hotel was designed to simplify the task of online booking. It

provides users a unique, intuitive and easy to use interface that improves the way people

use the web today. Through personalization and rich features, Bug Hotel Reservation

system enhances the entire Web experience. Bug Hotel Reservation System offers an

online web based reservation system for hotels, properties, motels and B&B’s at

affordable prices.

Similar to the Bug Hotel Reservation System, Online Billing and Reservation for

Altaroca Mountain Resort and Convention Center allows every clients to find the ideal

bed or room that they want. But unlike the Bug Hotel Reservation System they are not

allowed to reserve food and drinks. The proposed system of the proponents will also help

the clients to experience more convenient ways on how to book their reservations.

Online system of Starwood Hotels

http://www.starwoodhotels.com

The system has a feedback page that is redirected to a new browser where users

will give their reason for commenting, their comment, rating, about the website and their

email address to be able to send the feedback.

The proponent’s proposed system has also feedback page. The proponent know

that feedback page is a big help for the resort and for customer. To know all the

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suggestions and opinion of the customers so that the resort can improve the services they

give to the customers.

Online Billing and Reservation System for Rochester Hotel

http://www.rochesterhotel.com

The online system of Rochester Hotel is simple yet very informative way to

attract customers. The design of the webpage is based from the historical theme of the

hotel. The reservation can be accessed by the customers easily. The reservation procedure

of the Rochester Hotel starts with the simple input of arrival and departure of the

customer in the left part of the web page.

Similar to the study, the Online Billing and Reservation System for Altaroca

Mountain Resort and Convention Center will be simple yet very informative in a way

where the clients will understand easily on how they can make transaction and book

reservations. The reservation procedure of the proponent’s systems also starts with the

input of the check-in and check-out date of the clients and then it will proceed to the

input of their basic information.

Club Noosa Timeshare Resort

http://www.clubnoosa.com.au

The Club Noosa Timeshare resort features the screenshots of the resort as the

banner. It has a Location button for the guide to the new comers. There is a Facilities link

where the rooms are well explained and arranged from the highest rate to lowest rate. In

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the Contact and Booking Section the customer can contact the management for their

needs. It has a Login System for members only.

Similar to the Club Noosa Timeshare Resort’s website, Altaroca Mountain Resort

and Convention Center’s website also provides the screenshots of the resort as a banner,

it also has a gallery which the clients can see the different type of rooms, function rooms

and other services that the resort can offer. Altaroca Mountain Resort and Convention

Center’s website also has a Location link where the directions of the resort is displayed.

There is also a Facilities link where the rooms, viewing decks, treehouses, huts, lanais,

pools, bar and café, recreational activities and function rooms are well explained.

Furnace Creek Inn and Ranch Resort Online Reservation System

(http://www.furnacecreekresort.com)

The online reservation system of the Furnace Creek Inn and Ranch Resort

features great process of reservation with reservation policies on modification

cancellation of reservation, inquiry and checking of the available facilities. The search

feature of the system helps the user to find the Inn and Ranch Resort near their place if

possible.

Due to the amount of Inn and Ranch in other places for easy access for the

customers and for faster transactions of reservation, they formulated an online system for

this particular problem. The difficulty of manual reservation process and inexistence of

database urged them to improve the system used in their Inn and Resort.

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 CHAPTER III

SYSTEM TECHNICAL

This section provides the software and hardware requirements and features for the

information management and mapping system to be used.

Development Hardware Requirement for development:

These are the hardware components that are compatible for the developed

application.

o Mobile phones or Tablet Processor: Snapdragon 821 Qualcom ® @ 2000

Hz and above

o Memory: 3GB and above

o Epson TM-P20 2" Mobile Thermal POS Receipt Printer

Software Requirements for development

The following software applications are used for developing the system.

Android Studio - is the official integrated development environment (IDE) for

Android application development. It is based on IntelliJ IDEA, a Java integrated

development environment for software, and incorporates its code editing and developer

tools. The researcher uses android studio for front end.

SQLite - is an opensource SQL database that stores data to a text file on a

device. Android comes in with built in SQLite database implementation.

People Ware Requirement for Implementation

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 Researcher. The in charge to implement the application to the client.

Client. The person who will use the application.

Features of the System

Administrator

 Can Login, logout, change password

 Can View and activate their accounts

 Can Add, edit and delete

Staff

 Can add, edit, and delete food categories Staff

 Can Login, logout, change password

 Can accept payments paid by the customer

 Can Add, edit delete Amenities

 Can Add, edit delete Food Items

 Can Add, edit delete Package Type

 Can Add, edit delete Products

 Can Add, edit delete Settings

This chapter includes the related literature and studies of food court ordering

application and the technical background. Review of literature and studies this chapter

present the foreign and local literature.

LOCAL LITERATURE

Mobile Food Ordering Application Using Android OS Platform

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 According to Michael Yosep Ricky et al. (2014), the growing number of

restaurants makes restaurant development more competitive. Therefore, all restaurants

keep improving their quality of service; one of the services is delivery order. Delivery

order service offered by a number of restaurants is by making order through mobile

phone. By following the technology development, some popular restaurants offered

website as a choice for making orders in online mode. Moreover, not all ordering food

websites provide pictures and menus descriptions for its customer (www.epj-

conferences.org).

Food Feast Application Using Android through GPS

According to Rajmohan et al. (2016), Food Feast is an Android (Android Google

API 1.5 or higher) based Mobile Food Ordering Application. This application allows

customers to keep accounts with the food court in order to make frequent ordering

convenient. Food Feast consists of four moduli, they are Login module: it is used to set

the customer details, Items Display module: it is used to display the number of items to

the customer, Order Tracking module: it is used to track the food using GPS, Feedback

module: it is used to improve the service and know the satisfaction level using Digital

Signature. A quality of service has to be improved such as order the food using mobile

phone and delivery it to the customer (www.irjet.net).

The researchers learned that in ordering goods the customer’s needs to login for

the data of the users like the proposed system that the customers must register for

allowing the clients to use the application. By the help of GPS, the food feast is tracked.

It gives ideas to the researchers to improve the developed system.

Electronic Booking & Ordering System (EBOS)

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 This system is design to reserved table and order food at the restaurant. There are

two functions in the system; booking system and ordering system. In booking system,

there are two ways to register the customer via online booking and walk in. For online

booking, the customer can book through Internet. The system provides the identification

when the user reserves a table through the system, a unique ticket number be generated

for the customer. The online booking system is developed by using ASP.net. The

ordering system need to receive the food order from a Pocket PC through the intranet by

using TCP/IP protocol. The booking system will be the host on the server. A client PC

will be located at the reception of the restaurant. The mobile phone application is created

using J2ME for booking registration using mobile. There are four main functions in

ordering system which includes Table Order, Food Order, Pay Order and Editing Food

Menu. Ordering system provide client program for waiter to enter the order and a server

program to chef to receive and process the order. The client program used in a Pocket C

and provide interface for entering the order, in which the menu can be updated. For the

ordering system, both client and server program for the booking system created by

Microsoft Visual Basic.NET and Microsoft.Net Compact Framework. The functions in

table orders is to display the details of the order for each table. The chefs at the kitchen

can manage the order item of each order by changing the status of Processing, Finished or

Cancel. Food Orders function to display the details of the food that have been ordered

and status that can be applied to the ordered food. The pry order function is to display the

details of each order. The manager in the restaurant can use the system to calculate the

total amount of each bill for the customer to pay it and change the status of the order to

'paid'.

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Executive Restaurant Order System (EROS)

This system is a prototype of taking order by using FDA simulation. The system

is developed by using Microsoft Visual Studio.Net 2003. There are three interfaces in this

system; PDA application, cashier application, and kitchen application. The application

interfaces developed by using Visual Basic.Net. In EROS system, workstation, switch

and Access Point (AP) will be going use in developing the system. All these equipment

installed in lab FSK6B. There are many disadvantages of the system. The system cannot

automatically display the order in a kitchen application. It needs staff to manually click

the button to get new order from customer. The kitchen application also cannot remove

the order from the list after the particular order finished to deliver to the customer. It can

be removed by cashier application after the customer paid their bills. Besides that, EROS

system only can take one delivery order only. The waiter cannot add new order for the

same person once he sent the data to the kitchen application. The database that used in

the system is only for temporary. After Customers paid their bill, the record for the

particular table was deleted.

Restaurant Pro Express (RPE) Restaurant Pro Express (RPE)

Is a touch screen restaurant Point of Sale (POS) system designed for easy order

taking? RPE is a complete point of sale and management solution designed for table

service restaurant. This system provides integrated tools to manage table seating,

ingredients, employee time tracking, labor scheduling, deliveries, gift cards, customer

loyalty and more. The built —in reporting is flexible and generates the key features

needed to make smarter business decisions. RPE is ideal for both independent restaurants

and chains of restaurants. RPE train the server in as little as 60 seconds to place order and

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close out checks and to speed up the operations in the restaurant. RPE prints orders

clearly in the kitchen. Orders send to the kitchen printer include each item ordered. The

other features of RPE is customize touch screen, exportable report information, user

definable menus and detailed customer history.

FOREIGN LITERATURE

Food Ordering System Using Mobile (FOSUM)

There are four modules in Food Ordering System Using Mobile; Login, Order

entry, kitchen application and billing. The user for order entry is waiter, the user for

kitchen application is cook, while the user of billing module is cashier. All the user must

login to the system. The waiter takes order from the customer using mobile and the data

will transmit to the PC in the kitchen and PC at the cashier for billing. The function of

order entry module is select order, quantity of order, and number of table. The function of

kitchen application is to view the order while the function of billing module to calculate

the price of order.

FOSUM is develop by using Peripheral Hypertext Preprocessor (PHP) and

Macromedja Dreamweaver as a development tools. The system is using database MySQL

and phpMyAclmjn as development tools for database. The function for order entry

module is take input order such as table number, menu order and quantity of the order.

The system will display details of sales history and calculate the order.

Wireless Food Ordering System

In the pass decades, the rapid growing of network and wireless technology did a

great impact for how people communicate with each and other remotely. At the same

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time, this technology also leads different kind industries to change their entire

management aspect. F&B industry is one of the industries in the market that apply these

technologies into their business processes that assist them to be much more convenience

and efficient. From the message above, Wireless Food Ordering System is a system that

integrated both concept of intranet and wireless technology (Khairunnisa, K. and Ayob,

J., 2009).

This system provide user to access the data, information and services from a

remote server, which enable user to access the central databases distributed across the

restaurant network. Most of the handheld devices have implemented and support wireless

technology and thus mobile devices is an ideal hardware device that use to support this

system in order to allow user remote access to the database for data retrieval. The system

requires the user to build an intranet network within the restaurant and there will be a

central database server resides in the network and the client can perform data retrieval by

using the mobile devices such as PDA (Personal Digital Assistant) connect to the

wireless access point. Wireless food ordering system is a solution that can help the

restaurant to expedite their customer services as well as management aspect. After the

system has been implemented in the restaurant, the flow food ordering process will be

changed to computerize.

Waiters have to take orders by choose the food that wish to order from the menu

on the mobile devices as the input and the data will be send to the central database, after

that the computer reside in kitchen will retrieve the data from the central database and

display on the computer screen. After the food is being cooked, the employee in kitchen

can confirm the food order and update to the database. This will signal the waiter mobile

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device to acknowledge the waiter the food is ready to serve the food to respective

customers.

Wireless Diagram Strength The system eliminates the need for a waiter to take

order with pen and paper. Moreover, the waiter only needs to carry the mobile devices for

the entire operational hour to perform food order process instead of using pen and paper.

While using pen and paper to take order, it bring a lot of troublesome such as the waiter

busying in replenish the order paper that they carrying. Other than that, this system also

can help in terms of environmentally friendly by reducing the usage of paper.

Online Ordering System

In our generation era, computer has become a key component to our daily life

because of the advancement technology of World Wide Web that becomes an internet

that allow each and every user connected with theirs’ computer for information sharing

throughout the whole world. The World Wide Web did a great contribution to a lot of

enterprise which use this mechanism for information sharing within the enterprise and

also outside the enterprise (Kapchnaga, R, 2014). From the benefit of World Wide Web,

a lot of fast-food industry applies a system known as Online Ordering System to assist

their business processes. Online Ordering System is a technique that allow customer to

order their favorite food online via the internet by using a web browser that installed in

their respective computer or smart phone. Implementing this system can help fast food

industry to solve the problem that they face while using the traditional food ordering

processes. The system greatly simplifies the food ordering process for both customer and

restaurant compare to the past. The customer can place an order everywhere and

anywhere whenever internet connection is available for them. Customers access to the

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website and choose the food that they prefer from the online menu display then customers

have to choose whether the food is delivered to them or it will be packaged for pick up

and the payment method will be upon delivered or pick up and lastly it will show all the

order details to the customer for double checking and confirmation. On the other hand,

the system also greatly lightens the work load on the restaurant’s end. Once customers

have place an order via the internet, the data will send to the restaurant database and

place in a queue in real-time. In addition, the data will be display on the computer screen

along with the corresponding option. It Allow restaurant employee easily manage the

orders sequentially, produce the necessary item with a minimal delay and help reduce

human error.

Electronic Menu Card for Restaurants

This order system overcome the drawback of traditional paper-based order

system, it changes everything from paper based into computerized. First of all, the system

will be programed with the food availability from the respective restaurant and display on

touchscreen devices that have been setup in each of the tables within the restaurant. In

addition, the touchscreen device will have a very attractive Graphic User Interface (GUI)

that displays the food menu for customer to make their choices and enable customer to

place an order by touching the particular food image that display on the device screen.

Next, when the customer placed an order, the food order will be sent to the kitchen and

the chef can prepare for the food.

This system eliminates the issue from traditional paper-based system that the

waiter has to manually deliver the order to kitchen. Other than that, the system provides a

sub-module that enable restaurant owner to update the food details, food price and etc. It

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was very convenience compare to the traditional paper-based system, because paper-

based system requires the restaurant owner to dispose all old food menu cards and re-

print the latest food menu card to serve their customers.

Chapter III

METHODOLOGY, RESULTS AND DISCUSSION

This document is all about the chapter 3 documentation of the capstone project

entitled MSU-Sulu Food Court Ordering System with android based app. The chapter 3

includes the technical background of the study which composed of the Software

Development Lifecycle model used by the researchers, the development tools or the

programming environment used in the development of the said study and the hardware

requirements used in both development and implementation phase.

System Methodology

The software development life cycle (SDLC) is the entire process of formal,

logical steps taken to develop a software product. Within the broader context of

Application Life cycle Management (ALM), the SDLC is basically the part of process in

which coding/programming is applied to the problem being solved by the existing or

planned application. The SDLC is broken down into six stages; project planning,

requirements definition, design, development, integration/test, and

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application/acceptance. The relationship of each stage to the others can be roughly

described as a waterfall, where the outputs from a specific stage serve as the initial inputs

for the following stage. During each stage, additional information is gathered or

developed, combined with the inputs, and used to produce the stage deliverables (Author:

Michael L. Brown Jr.).

Modified Water Flow Model

The researchers choose waterfall approach model because every application

development follows a certain methodology. Waterfall SDLC is a sequential software

development methodology to describe a process for planning, creating, testing, and

deploying an information system. This is a process used by IT analysts in order to

develop or redesign high quality software system which meets both the customer and the

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real-world requirement taking into consideration all associated aspects of advantage and

disadvantage of software testing, analysis and post process maintenance.

REQUIREMENT ANALYSIS

We as researcher plan on how to collect or gather data and how to organize our

time in conducting a research interview. So that all the needed information for the system

will be integrated accordingly. Other members of the group have its own duties and

responsibility so that the study will run smoothly and organized.

Designing

At this stage, a system design is being created. It has a student registration form, a

teacher registration form, reports, an attendance transaction, and information

management for both students and teachers. The system is intended to be easy to use.

Implementation

For the purpose of providing the client with the final product, documents were

compiled. Software and documentation are included in this. At this point, some tutorials

or user orientations on how to use the system are given.

Testing

In the wake of completing the primary pieces of the exchange of the framework,

the defenders gave a test to the client and there is a ton of learning they experienced, it

made them know the minor and significant mix-ups in the framework and it gave the

scientists really understanding on the best way to foster it.

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REQUIREMENTS DOCUMENTATION

In order to develop the said application, the researchers need to make necessary

move and prepare for study. In order to achieve the goal, various procedures were

implemented, including interviewing the owner of the food court.

DESIGN OF SOFTWARE, SYSTEMS, PRODUCT AND/OR PROCESSES

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 Splash Screen Login Screen

DESCRIPTION OF PROTOTYPE

This part shows the needed report and screen forms of the developed system.

Reports Layouts. In the new system, the researchers will provide sample copies of the

receipt made from the order of the customers, report logs of the user, list of income per

day, months and years.

Screen Forms. The researcher will show the screen capture formats to provide

users with a thought of how the framework looks.

IMPLEMENTATION PLAN

The researchers tested and evaluated the application so that they could develop a

dependable and efficient systematic way of ordering system. The said app will test in the

school’s food court. To begin, the head of the food court will log in as an administrator to

evaluate the system's administrator options.

IMPLEMENTATION RESULTS

The developers will implement some strategies when this system is put into use.
Coming up next are the notice procedures:
Strategies Activities Individuals involved Period

A letter to the
Dean indicating
Approval from
the purpose for Researchers/Developers 2 Days
CCS Dean
interview at the
food court
Hardware and
System’s software for the
Researchers/Developers 2 to 3 Days
Setting up said system are
installed

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 Information CSE Dean and Assign Staff
User Manual 2 Days
Distribution of the Food Court

CSE Dean and Assign Staff

Chapter IV

RECOMMENDATION

In this chapter, we the researchers will outline the key steps and recommendations

for implementing the mobile-based food court ordering app at MSU Sulu. The successful

execution of this project hinges on careful planning, effective communication, and a

phased approach to deployment.

Recommendation 1: Begin with a Pilot Phase

To ensure a smooth transition, we recommend starting with a pilot phase

involving a select group of vendors and a limited user base. This will allow for thorough

testing of the app's functionality and address any initial issues before full-scale

deployment.

Recommendation 2: Gradual Vendor Onboarding

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 Invite vendors to participate in the pilot phase based on their readiness and

willingness to adopt the new system. Prioritize vendors with higher foot traffic to

maximize user engagement during the initial stages.

Recommendation 3: User Education and Training

Conduct workshops, webinars, and provide instructional materials to educate

users about the app's features and benefits. This will promote widespread adoption and

minimize any potential resistance to change.

Recommendation 4: Collaborate with IT Department

Work closely with the IT department to ensure seamless integration with existing

university systems, such as authentication mechanisms and payment processing. This

collaboration will be essential for a cohesive user experience.

Recommendation 5: Data Security and Privacy

Implement robust security measures to protect user data, ensuring compliance

with relevant privacy regulations. Regular security audits and monitoring should be

conducted to mitigate potential risks.

Recommendation 6: Launch Campaign

Plan a comprehensive launch campaign to create awareness and excitement about

the app. Utilize various channels, including social media, university website, posters, and

student newsletters to reach the target audience.

Recommendation 7: Incentivize Early Adoption

Offer promotions or discounts for users who download and use the app during the

initial launch period. This will incentivize early adoption and help build momentum.

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Recommendation 8: Establish Feedback Mechanisms

Implement a feedback system within the app to gather user suggestions and

address any issues promptly. Regularly analyze feedback to make continuous

improvements and updates.

Recommendation 9: Monitor Usage Metrics

Leverage analytics to track user engagement, order volume, and popular menu

items. This data will provide valuable insights for refining vendor offerings and

optimizing operations.

Recommendation 10: Dedicated Support Team

Establish a dedicated support team to handle user inquiries, technical issues, and

vendor partnerships. This team will be crucial in ensuring a seamless experience for all

stakeholders.

Recommendation 11: Regular App Updates

Schedule regular updates to introduce new features, improve performance, and

address any emerging needs or challenges.

By following these recommendations, we aim to ensure a successful

implementation of the mobile-based food court ordering app at MSU Sulu. This phased

approach, coupled with strong support from all stakeholders, will lead to a seamless and

efficient dining experience for the university community.

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