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    Yolanda Elorm Mensah

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    yolandaneequaye54
    Yolanda Elorm Mensah is seeking a position in data entry, personal assistance, or customer service. She has over 5 years of relevant work experience, including currently working as a data entry clerk and personal assistant for the National Health Insurance Authority. Previously, she was the Head of Customer Service for Self-boss Company Ltd and has also worked as a personal assistant and teaching assistant. She holds a BSC in Administration with a focus on Banking and Finance from the University of Ghana.

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    Yolanda Elorm Mensah

    Uploaded by

    yolandaneequaye54
    27 views1 page
    Yolanda Elorm Mensah is seeking a position in data entry, personal assistance, or customer service. She has over 5 years of relevant work experience, including currently working as a data entry clerk and personal assistant for the National Health Insurance Authority. Previously, she was the Head of Customer Service for Self-boss Company Ltd and has also worked as a personal assistant and teaching assistant. She holds a BSC in Administration with a focus on Banking and Finance from the University of Ghana.

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    Veche swimwear

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    Yolanda Elorm Mensah is seeking a position in data entry, personal assistance, or customer service. She has over 5 years of relevant work experience, including currently working as a data entry clerk and personal assistant for the National Health Insurance Authority. Previously, she was the Head of Customer Service for Self-boss Company Ltd and has also worked as a personal assistant and teaching assistant. She holds a BSC in Administration with a focus on Banking and Finance from the University of Ghana.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    27 views1 page

    Yolanda Elorm Mensah

    Uploaded by

    yolandaneequaye54
    Yolanda Elorm Mensah is seeking a position in data entry, personal assistance, or customer service. She has over 5 years of relevant work experience, including currently working as a data entry clerk and personal assistant for the National Health Insurance Authority. Previously, she was the Head of Customer Service for Self-boss Company Ltd and has also worked as a personal assistant and teaching assistant. She holds a BSC in Administration with a focus on Banking and Finance from the University of Ghana.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    YOLANDA ELORM MENSAH

    Accra, Ghana +233598029629 [email protected]

    Data Entry, Personal Assistant and Customer Service Representative


    WORK EXPERINCE
    11-2022 – 09-2023 Data entry clerk, cashier and personal assistant
    National Health Insurance Authority
    • My role was to ensure that the organisation’s database was accurate and up-to-date
    • I also assisted the account department with issuing of receipts.
    • I assisted with printing and arrangement of documents for directors and staff.

    07-2020 – 07-2022 Head of Customer Service


    Self-boss company Ltd
    • Managing calls and enquiries to provide customer satisfaction and delivery.
    • Registration of clients for trainings
    • Managing customer service and collaborating and communicating their tasks and
    targets.
    • I offered administrative and technical skills by making sure all training materials and
    resources are ready for training and trainees.

    10-2017- 02-2020 Personal Assistant and Teaching Assistant


    Moses Memorial Academy
    • Provided administrative support,
    • Also took care of kids with patience and tolerance.

    02-2016 -09-2017 Customer Service and Call Representative


    Smart Link Consult
    • Answered daily calls from customers in a high-volume call centre regarding services
    and other concerns.

    EDUCATION
    2018 – 2022 BSC. Administration (Banking & Finance)
    University of Ghana

    2012 – 2015 WASSCE Certificate


    Eguafo – Abrem Senior High School
    Skills

    • Attitude: Fast Learner • Management: Administrative Support


    • Attitude: Team Player and Innovative • Customer Facing: Customer Service
    • Learn on the job and from team • Collaboration and communication
    Core Competencies
    • Team player • Competency in Ms office
    • Good speed • Experience in high volume call centre fielding
    • Computer literacy approximately 50 calls per day
    • Good communication • Ability to effectively deal with conflict
    • Ability to handle pressure • Fast learner and easily adapts to changes

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