Pravin A (6/1/2023, 12:35:56 PM): Welcome to Support. How may I help you?

Pravin A (6/1/2023, 12:36:01 PM): Hey! Good Afternoon!

Mohaideen L (6/1/2023, 12:36:21 PM): Hello
Pravin A (6/1/2023, 12:36:28 PM): Hello, hope you are doing well !
Mohaideen L (6/1/2023, 12:36:31 PM): https://linwoodfreshmarket.com/
Mohaideen L (6/1/2023, 12:36:58 PM): this is our primary domain and hosting
Mohaideen L (6/1/2023, 12:37:21 PM): we have a site inside this hosting
aiswaryamtmtbar.com
Mohaideen L (6/1/2023, 12:37:48 PM): now whats my doubt is i need to change the
primary domain from linwood to aiswaryamtmtbar.com
Mohaideen L (6/1/2023, 12:38:00 PM): how it is possible and it can be done from my
side??
Pravin A (6/1/2023, 12:39:11 PM): To be able to change the primary domain of the
hosting plan to aiswaryamtmtbar.com, first, you will need to remove the domain
aiswaryamtmtbar.com from the addon domain sections.
Pravin A (6/1/2023, 12:39:18 PM): Once done
Pravin A (6/1/2023, 12:39:33 PM): You can follow these steps to change the primary
domain of the hosting plan
Pravin A (6/1/2023, 12:39:45 PM): In your customer account go to manage order >
your hosting order > and change the domain name from the change domain section.\
nRefer to this screenshot > https://snipboard.io/bIqwLk.jpg
Pravin A (6/1/2023, 12:41:36 PM): Do let me know if you face any issues or if you
have any questions reagrding these steps
Pravin A (6/1/2023, 12:41:42 PM): *regarding
Mohaideen L (6/1/2023, 12:43:13 PM): just a min
Pravin A (6/1/2023, 12:44:21 PM): Yes sure, do let me know once done
Mohaideen L (6/1/2023, 12:44:34 PM): ok will do this but i have some more sites in
this hsoting
Mohaideen L (6/1/2023, 12:44:46 PM): will those get affected or will those sites
wont work??
Mohaideen L (6/1/2023, 12:45:05 PM): alamaantravels.com\nchemtexh2o.com\
nganesavilas.com\nhotelssr.com\n\n\nthese sites i have in this hosting
Pravin A (6/1/2023, 12:45:48 PM): Those sites wont be affected.\nBut I will
recommend you to take a backup of your hosting plan to be on a safer side
Mohaideen L (6/1/2023, 12:46:10 PM): ya sure i took backup
Mohaideen L (6/1/2023, 12:47:02 PM): ok i will do that can u kinldy be online
Pravin A (6/1/2023, 12:48:14 PM): Yes sure, do let me know once done.
Mohaideen L (6/1/2023, 12:48:20 PM): ya ok
Pravin A (6/1/2023, 12:54:01 PM): I don't mean to rush, however, the chat has been
idle for a few minutes and I'm wondering if we're still connected
Mohaideen L (6/1/2023, 12:55:22 PM): just a min
Mohaideen L (6/1/2023, 12:55:23 PM): please
Pravin A (6/1/2023, 12:55:57 PM): Yes sure.
Mohaideen L (6/1/2023, 12:57:04 PM): https://snipboard.io/lJRWX1.jpg
Mohaideen L (6/1/2023, 12:57:10 PM): i have changed the domain
Mohaideen L (6/1/2023, 12:57:26 PM): now i need to add linwoodfreshmarket.com as
site
Mohaideen L (6/1/2023, 12:57:40 PM): but it showing error like this and still \n\
naiswaryamtmtbar.com
Mohaideen L (6/1/2023, 12:57:42 PM): site is working
Mohaideen L (6/1/2023, 12:57:49 PM): https://snipboard.io/lJRWX1.jpg
Mohaideen L (6/1/2023, 12:58:24 PM): whether it is reflected or what hapen?
Pravin A (6/1/2023, 12:58:55 PM): You will need to first change the primary domain
of the hosting.\nOnly then you will be able to add the domain as the primary domain
of the hosting plan.
Mohaideen L (6/1/2023, 12:59:19 PM): that how i should do that?
Pravin A (6/1/2023, 12:59:38 PM): In your customer account go to manage order >
your hosting order > and change the domain name from the change domain section.\
nRefer to this screenshot > https://snipboard.io/bIqwLk.jpg
Pravin A (6/1/2023, 12:59:52 PM): Follow the above steps to change the primary
domain of the hosting plan
Mohaideen L (6/1/2023, 1:03:42 PM): i opened to customer login choosed linwood
hsoting and change domain and the \nhttps://snipboard.io/fSBaur.jpg
Mohaideen L (6/1/2023, 1:03:45 PM): i did this
Pravin A (6/1/2023, 1:04:00 PM): Yes, click on save
Mohaideen L (6/1/2023, 1:04:04 PM): just its redirecting and i didnt get and
reflection
Mohaideen L (6/1/2023, 1:04:17 PM): and alert message or something else
Pravin A (6/1/2023, 1:04:35 PM): Please share a screenshot of the page that you see
after you click on save.
Mohaideen L (6/1/2023, 1:04:53 PM): https://snipboard.io/HloYr4.jpg
Mohaideen L (6/1/2023, 1:04:59 PM): to the home page of the login
Mohaideen L (6/1/2023, 1:05:04 PM): customer login
Pravin A (6/1/2023, 1:05:18 PM): Please allow me a minute to check this.
Mohaideen L (6/1/2023, 1:05:22 PM): ya sure let me wait
Pravin A (6/1/2023, 1:05:43 PM): On the logs, I do not see any recent actions of
primary domain change
Pravin A (6/1/2023, 1:06:18 PM): Kindly login on to an incognito window and change
the primary domain of the hosting to avoid bad cache
Mohaideen L (6/1/2023, 1:06:37 PM): https://snipboard.io/5m9MnJ.jpg -> i choosed
this
Mohaideen L (6/1/2023, 1:06:41 PM): is this correct
Pravin A (6/1/2023, 1:07:07 PM): Click on the hosting plan
Pravin A (6/1/2023, 1:07:11 PM): and then click on change domain
Mohaideen L (6/1/2023, 1:09:29 PM): https://snipboard.io/E1np2d.jpg
Mohaideen L (6/1/2023, 1:09:32 PM): is is this ok
Mohaideen L (6/1/2023, 1:09:41 PM): wil lit be reflected soon
Mohaideen L (6/1/2023, 1:09:44 PM): or takes time
Pravin A (6/1/2023, 1:09:44 PM): yes correct
Pravin A (6/1/2023, 1:09:58 PM): Please refresh the page now
Pravin A (6/1/2023, 1:10:06 PM): The order has been moved to the new domain name
Mohaideen L (6/1/2023, 1:10:31 PM): ok
Mohaideen L (6/1/2023, 1:10:44 PM): may i know the login details like hosting
login details of this new
Pravin A (6/1/2023, 1:11:18 PM): The login credentials of the cpanel is same as the
previosu credentials
Pravin A (6/1/2023, 1:11:24 PM): *previous
Mohaideen L (6/1/2023, 1:11:50 PM): ok if i need to change login username means
Mohaideen L (6/1/2023, 1:12:02 PM): because its in the name lincove, i need to
change it
Pravin A (6/1/2023, 1:12:04 PM): You wont be able to change the username
Pravin A (6/1/2023, 1:12:13 PM): You can only change the password
Mohaideen L (6/1/2023, 1:14:35 PM): ok understood
Mohaideen L (6/1/2023, 1:14:36 PM): thank you
Pravin A (6/1/2023, 1:15:03 PM): My pleasure assisting you :)
Pravin A (6/1/2023, 1:15:08 PM): I appreciate your understanding and politeness
towards me. And I was glad to interact with you.
Pravin A (6/1/2023, 1:15:10 PM): Just a reminder, please give me a quick rating
(for 2 questions) on the survey link you will receive once I end the chat. If you
are pleased, you can rate me with 5.
Mohaideen L (6/1/2023, 1:15:16 PM): i have another doubt
Pravin A (6/1/2023, 1:15:21 PM): yes please tell me
Pravin A (6/1/2023, 1:15:31 PM): Apologies for the misunderstanding
Mohaideen L (6/1/2023, 1:15:53 PM): ima not able to delete a folder in this hosting
it showing error like : \nhttps://snipboard.io/gisaH6.jpg
Mohaideen L (6/1/2023, 1:16:02 PM): Apologies for the misunderstanding\n\n>> no
problm
Pravin A (6/1/2023, 1:17:10 PM): The issue is due to a file with incorect
permissions
Pravin A (6/1/2023, 1:17:17 PM): Please allow me some time to help you correc the
file permissions
Mohaideen L (6/1/2023, 1:17:25 PM): ya sure,
Pravin A (6/1/2023, 1:20:44 PM): Thanks for waiting
Pravin A (6/1/2023, 1:20:47 PM): Please recheck now
Mohaideen L (6/1/2023, 1:22:06 PM): just a min
Mohaideen L (6/1/2023, 1:22:13 PM): is that permission can be changed by us??
Pravin A (6/1/2023, 1:22:17 PM): Yes
Pravin A (6/1/2023, 1:22:28 PM): The correct permission of files are 644 and
folders is 755
Mohaideen L (6/1/2023, 1:22:54 PM): so i need to change all the file and folder
then only i can delete??
Pravin A (6/1/2023, 1:23:08 PM): You can change the permissions from file manager >
right click on the file/folder > then change the permissions.
Mohaideen L (6/1/2023, 1:23:35 PM): ok i understood
Mohaideen L (6/1/2023, 1:23:39 PM): last one more doubt
Pravin A (6/1/2023, 1:24:53 PM): Yes please tell me
Mohaideen L (6/1/2023, 1:25:09 PM): i have changed the premiary domain to
aiwaiswaryamtmtbar.com so i added the site files under public_html.\n\ninstead i
need to create a folder aiswaryamtmtbar.com and need to put the site files inside
it .. it is possible?? and do u understood my question
Pravin A (6/1/2023, 1:26:13 PM): All files added under public_html shall be
reflected for the domain aiswaryamtmtbar.com
Pravin A (6/1/2023, 1:26:32 PM): You wont be able to add the files under any other
folder for your primary domain
Mohaideen L (6/1/2023, 1:27:19 PM): ok uderstood
Mohaideen L (6/1/2023, 1:27:20 PM): thank you
Pravin A (6/1/2023, 1:27:41 PM): My pleasure assisting you :)
Pravin A (6/1/2023, 1:27:47 PM): Is there anything else I may assist you with?
Pravin A (6/1/2023, 1:28:16 PM): Just a reminder, please give me a quick rating
(for 2 questions) on the survey link you will receive once I end the chat. If you
are pleased, you can rate me with 5.
Mohaideen L (6/1/2023, 1:28:56 PM): thank you
Mohaideen L (6/1/2023, 1:28:59 PM): surely i will rate you
Mohaideen L (6/1/2023, 1:29:05 PM): you too have a great day
Pravin A (6/1/2023, 1:29:14 PM): Have a Lovely Day😄\nStay Safe! Take care!
Pravin A (6/1/2023, 1:29:15 PM): Signing Off! Bye!
Pravin A (6/1/2023, 1:29:17 PM): A humble request, Kindly give a me quick rating
(for 2 questions) on the survey link you will receive once I end the chat. \nPlease
do rate me 5 and 5. 🙂 \nThat will help me a lot!