Chapter 1 Communication Process, Principles, and Ethics
Chapter 1 Communication Process, Principles, and Ethics
Communication
Communication
WRITTEN
COMMUNICATION
VISUAL COMMUNICATION
Remember that we communicate through words (verbal)
through tone (para verbal) and through our expressions
and gestures. In business, the least that we use is verbal
but the most is non-verbal while in-between, we use
paraverbal.
PRINCIPLES
OF
COMMUNICATION
Communication Process
Barriers to Communication
Communication Ethics
❖ Uphold Integrity is being honest with your opinion and an accurate judgement.
❖ Value diversity and respect means being considerate with the different beliers, status,
affiliations and privacy of others.
❖ Respect Freedom of Expression is being careful of what and how words are said.
❖ Be unbiased is being fair and just. Accepting opinions and views of other people
without being biased.
Guided Questions
4. Cite at least two experiences of ineffective communication and explain how you deal
with it.
Group Task
Format
1. Rationale
2. Answered questions
3. Conclusion