3Com SOS 08/2003 New Pix IncOut 6/10/03 2:02 pm Page 1

Small Office Solutions

A Guide to Small Office Networking
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:02 pm Page 2

For more infomation on 3Com small office products and solutions,

please visit www.3com.com
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:02 pm Page 3

3COM SMALL OFFICE SOLUTIONS O V E RV I E W

Welcome to the world of 3Com® small office solutions. In today’s

competitive global environment, successful businesses of all sizes require
a robust network and Internet connectivity; for smaller businesses, the
imperative to “network” is even stronger. Whether new to networking,
looking for cost-effective broadband Internet access, or hoping to scale
a network to new capacity or applications; small offices will find 3Com
has innovative, easy to use, high quality business-ready products to fit
their needs.

Why Choose 3Com Small Office Solutions?

3Com has a long-established track record as the market share leader for small office
networking solutions.

Why is 3Com the networking and Internet solutions manufacturer of choice for
so many?

Very simply. 3Com provides easy-to-deploy, secure, and reliable networking solutions,
purpose-built for small offices. With a choice of wired and wireless solutions, 3Com
products make the ideal solution for any small office.

The 3Com OfficeConnect® family is an integrated system, allowing small offices and branch
offices to share computer resources, access the Internet, and take advantage of new
technologies such as 54 Mbps wireless LAN connectivity, and affordable Gigabit high-speed
connections. It includes products such as switches, hubs, firewalls, wireless access points,
adapters and bridges, Cable/DSL gateway routers, and network interface cards. 3Com
Baseline switches and hubs offer highly reliable and cost-effective 10/100 and Gigabit LAN
infrastructure solutions for larger facilities, and those with structured wiring rackmount
installations.

All products and services are backed by extensive sales support; and Limited Lifetime
Hardware Warranties are available for many products. 3Com is committed to quality and
offers the most dependable route to installing, maintaining, or expanding a network.
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CONTENTS

SECTION 1 Basic Business Connections

In today’s fast-paced world of digital data and enhanced productivity, businesses must communicate and share
information effectively to be competitive. Connecting individual PCs using a local area network (LAN) is the first
step toward obtaining the many benefits of a network.

SECTION 2 Secure Shared Internet Access

The Internet has become an indispensable resource for businesses, allowing access to global information, and
increased sales opportunities and communication. An essential element of increased productivity is providing an
affordable Internet connection, and secure shared Internet access for all employees.

SECTION 3 Wireless Connectivity

Wireless LAN technology is one of the most effective IT tools there is to establish a competitive advantage.
Adding wireless elements to a network will bring increases in workforce productivity. There will also be demonstrable
cost savings from more efficient use of resources and infrastructure.

SECTION 4 G r o w i n g Yo u r B u s i n e s s
Allowing a network to grow with a business is challenging but a key part of business productivity. A robust
network allows a business to grow, new applications to be adopted, and employees to be more efficient.

SECTION 5 Ordering Information

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B A S I C B U S I N E S S C O N N E C T I O N S : T H E FA C T S SECTION 1

What is a Network?

Simply, a network is a collection of LOCAL AREA NETWORK (LAN)

computers, printers, and other A LAN is the most basic form of networking
electronic devices, linked by cables and involves linking a series of computers to
or wireless devices, allowing them to each other or to a more powerful computer
communicate with each other. A that acts as the network server. A LAN
contains both hardware and software. The
network allows individuals to share
network hardware provides the physical
and exchange information (files
connections between PCs.
and programs), access common
services (email and applications), and In a basic LAN, the hardware typically includes:
share hardware (printers, servers,
• switch or hub
image scanners, and fax machines). • network interface cards (NICs): wired or
wireless
• firewall
• wireless device (optional)
• network cables

The network software provides the

communications intelligence to allow users to
share information such as spreadsheets or
word processing documents. Networking is a
powerful strategy for getting the most out of
information resources.

What are the Benefits Increased Employee Productivity When an office is connected, so are people. Ideas are
shared more quickly. More informed decisions are made. Everyone moves faster. Being
of a Network? connected saves time. Progress can happen with fewer meetings. Data is conveniently shared
without trading floppy disks. Users have simple access to shared equipment. Collaboration
happens. The organization is more competitive.

Reduced Communication Costs Network-based communication such as e-mail and

“instant messenger” services are cost-effective alternatives to phoning and faxing, with the
potential to deliver significant savings in long distance charges. The combination of the public
Internet with secure “virtual private networking” VPN technology allows for office-to-office
networking without costly dedicated Wide Area Network (WAN) connections, also realizing
major cost savings.

Reduced Office Equipment Costs Networking allows equipment – mainly printers and
servers – to be shared with multiple users. Shared resources are used more often and efficiently.
More users can be brought online without large additional costs. Investments in equipment
benefit more workers.

Access to Resources Anytime/Anywhere Networking brings mobility. Key files, data,

and services can be accessed from any place on the network. With remote access in place, one
can travel or work remotely and still be connected. Access to files, data, and messages when
away from the office provides employee flexibility. Users can respond to co-workers and
customers quickly, from anywhere.

1.1
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SECTION 1 BASIC BUSINESS CONNECTIONS: WHICH NETWORK IS RIGHT FOR YOU?

Network Configurations

Small office LANs come in two basic configurations – Peer-to-Peer

or Client/Server. The type chosen depends on the number of node
connections (PCs, printers, and other devices) needed now and in
the future. Also consider where and how files are going to be
stored on the network and whether printing will be required.
Either solution can be upgraded as networking needs change.

Peer-to-Peer Network A peer-to-peer network is ideal

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Client/Server Network Client/Server Network With six or more nodes to

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information that needs updating regularly, the best
choice is a client/server network. The presence of a
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BASIC BUSINESS CONNECTIONS: TECHNOLOGIES SECTION 1

LAN Connections FAST ETHERNET

Ethernet, the standard LAN technology, Also known as 100BASE-TX, Fast Ethernet is 10 times faster than Ethernet, transferring
is used by over 90 percent of networks information at 100 Mbps. Fast Ethernet is ideal for sending large, complex files such as
in both large and small offices. Ethernet databases and graphics. As applications become more complex and more users gain
is reliable, easy to use and cost efficient. network access, the increased speed or wider channel for data can help avoid
Ethernet-based LANs can connect from bottlenecks, which cause slow responses.
two to thousands of computers.
DUAL-SPEED 10/100 AUTOSENSING
Networking equipment that can operate at both Ethernet and Fast Ethernet speeds, and
automatically optimize a connection, is known as being dual-speed 10/100 autosensing.
This approach allows NICs, the recommended technology for today’s networks, hubs,
and switches to operate at either speed. The units automatically sense the speed of the
connected end device (either 10 Mbps or 100 Mbps) and channels the data through at
the appropriate speed. With autosensing devices, it is easier to set up a network with
mixed Ethernet and Fast Ethernet connections and to migrate the network gradually to
higher performance.

GIGABIT ETHERNET
Gigabit is the standard for 1000 Mbps Ethernet and is compatible with existing 10/100
Ethernet standards. By upgrading to Gigabit Ethernet, performance is improved while
bottlenecks eliminated. It is an excellent solution for those using bandwidth-intensive
applications and where high volume traffic exists. Tri-speed switches, automatically
operating at the highest available speed of 10, 100, and 1000 Mbps, provide a future-
proof solution, able to handle 10/100 speeds common today while being
ready for Gigabit speeds commonly shipping in the latest model servers and
high-end workstations.

Security What do Firewalls Protect Against?

Opening a network to the Internet or There are a number of different types of attacks that can be used by a hacker to gain
the public phone system poses a serious access to a network or to cause damage. The two main types of attack are:
security risk. A network becomes Denial of Service: A hacker will attempt to bring down the network (in part or entirely)
accessible to not only legitimate users, by causing devices to crash or rendering them inoperable.
but also to hackers. To safeguard
Intrusion: A hacker enters the network and tries to gain information (passwords or
sensitive data, on a network, a firewall is
access to data). This might be done without the owner of the network knowing that
strongly recommended. A firewall serves
anyone has gained unauthorized network access.
as a security guard, protecting the
network from unauthorized entry. The
device connects between a wide area
network (WAN) and a network.

Virtual Private Networks What are VPNs?

(VPNs) VPNs offer robust security by shielding network traffic between sites in encrypted
“tunnels”, making public connections appear as private leased lines to the rest of the
Relying on a public infrastructure world. VPNs are established automatically for every remote-access session and are
for office-to-office communication transparent to users.
can pose security risks to
a business. Why Use VPNs?
The most common and cost-effective way for small offices to build DSL powered WANs
is over public networks, such as the Internet or the public telephone system. Relying on
a public infrastructure for office-to-office communications, poses a threat to the
business. Data is travelling unprotected over an open network where it is vulnerable to
hackers and others. To safeguard proprietary sensitive or business critical
communications, deploy a VPN solution.

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SECTION 1 BASIC BUSINESS CONNECTIONS: WHAT DO YOU NEED TO GET STARTED

Switches and Hubs Now more affordable than ever, switches are ideal for growing businesses, particularly
with employees and workgroups who rely heavily on the network for large or complex
applications. Whereas hubs broadcast traffic to all available ports on the network,
switches direct traffic only to their destinations, such as a printer, server, router or
another user.

Network Interface Cards To enable computers, printers, or other devices to talk to one another on a LAN, each
requires a NIC. This device fits into a computer’s expansion slot and provides the physical
(NICs) and PC Cards connection for the network’s cabling. Some computers and printers come standard with
NICs. For notebook/laptop computers, there are PC Card versions as well. These are
available in wired and wireless versions.

Wired Ethernet NICs connect computers at 10 Mbps speeds. Fast Ethernet NICs connect
computers at 100 Mbps speeds. Dual-speed 10/100 Mbps NICs are autosensing and
provide either speed, automatically adjusting to the speed of the network to which they
are connected.

Firewalls Dedicated software security is usually a complex application which is best suited to
businesses which have a UNIX or NT/2000 Servers, and the technical expertise required
Firewalls and security are available in
to configure and maintain a complex dedicated security software. Hardware firewalls, or
different forms; hardware or software,
gateway products that include security are usually easy to use and maintain. These
or incorporated into
devices are suitable for small offices with little or no in-house technical networking
another device like a router.
expertise. Gateway routers with security provide a high level of security. Whatever option
chosen, always check to see if the firewall performs Stateful Packet Inspection (SPI) as
this ensures a high level of firewall protection.

Cabling Cables physically connect computers and printers to switches, hubs, and other
networking devices. The proper cabling, correctly installed, is vital to a smooth running
network. There are a choice of many types and grades of cabling. Choose cabling that
best meets a network’s current and future needs.

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C A SCEASSTE USDT Y
UDY SECTION 1

Insurance Company
Shares Resources using a LAN

THE CHALLENGE
A small insurance company found
network performance was slow and
needed to find a cost-effective solution
to its variety of network bandwidth
needs.

Employees within the organization

needed to be able to exchange files
quickly and efficiently between
workstations as well as access resources
on company servers.

The Benefits THE SOLUTION

• Increased employee productivity The OfficeConnect Dual Speed Switch 16 Plus delivers 100 Mbps Full Duplex Fast
• Improved network performance Ethernet connectivity to all workstations and servers, ensuring the sales team have
• Reduced office equipment costs high-speed links to resources.

For the graphic designer, an OfficeConnect Gigabit Switch 5 was installed. This
Shopping List
allowed use of graphic design tools such as Adobe PhotoShop and Adobe Acrobat.
• 3Com OfficeConnect Gigabit Switch 5
The affordable OfficeConnect Dual Speed Switch 8 with Gigabit Uplink gave the
• 3Com OfficeConnect VPN Firewall
accounting team reliable, 10/100 Mbps networking power with a Gigabit uplink
• 3Com OfficeConnect NIC
for large file transfers.
• 3Com OfficeConnect 10/100 CardBus
Type III PC Card The OfficeConnect VPN Firewall safeguards the network from hackers and
• 3Com OfficeConnect Switch 8 with Gigabit Uplink eavesdroppers, while allowing customers to securely access their web site.
• 3Com OfficeConnect Dual Speed Switch 16 Plus

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SECTION 2 SECURE SHARED INTERNET ACCESS: THE FACTS

Connecting to the Internet is an essential activity for any business today. With the
widespread adoption of e-mail, and new technologies such as “instant messages”, the
Internet is key to maintaining close ties with customers. As a vast store of knowledge,
including much company-specific information on products and plans, it is essential to
keeping up with industry trends and competitive developments. By setting up a web site,
a global presence and identity can be established. A recent global report showed at the
end of 2002, 580 million people had Internet access*.

The Benefits of Shared Cost-Effective

Shared Internet access is less expensive than providing all users with a separate modem,
Internet Access phone line and Internet account. It also allows users to share a single broadband connection
which improves speed and productivity.

Improved Network Security

A shared connection is easier to protect; a full-featured security firewall built into the
sharing device can protect the network from hackers and intruders.

Competitive Edge
If all network users having Internet access, they can benefit from shared information and
access. Informed, connected users can help the company gain a competitive edge.

* Source: Nielsen//NetRatings Global Internet Trends Q4 2002

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SECURE SHARED INTERNET ACCESS: TECHNOLOGIES SECTION 2

Online Connectivity Options DIAL-UP

Internet connections are measured by If employees receive e-mail only occasionally from outside the office or browse the web
the amount of data they transmit each infrequently, shared dial-up is sufficient. Employees use a telephone circuit to establish
second. The four most practical Internet a web connection and hang up when they are done.
connections for small offices and branch
offices are analog, ISDN, DSL, and Cable. Analog connections are the most basic form of Internet connectivity. They are available
wherever there is a telephone line. The highest speed that can be reached using an
analog connection is 56 Kbps, which is fine for text and e-mail files, but slow for
accessing graphic-intensive web sites or downloading large files.

ISDN (Integrated Services Digital Network) delivers up to 128 Kbps performance for
faster Internet access and greater productivity. An ISDN-capable access router and an
ISDN line, installed by a local phone company, will be required. ISDN lines when equipped
with a suitable router can support both voice and data communications.

BROADBAND

A broadband connection to the Internet is a high-speed, “always-on” connection.

Cable is a shared high-speed connection which leverages the cable TV lines, and is
available primarily in residential areas. Cable modems provide speeds up to 38 Mbps
downstream, 10 Mbps upstream - though this will vary depending on the number of
people in the area using the cable network. The fact that cable is ‘shared’ inherently
makes it less secure.

DSL (Digital Subscriber Line) provides high-speed Internet access at up to 8 Mbps (143
times faster than analog) over ordinary copper telephone lines. Though DSL uses
an existing phone line wiring, it doesn’t tie it up - the Internet can be accessed while
using the same line for voice communications or faxing.

Service 56K ISDN Cable IDSL SDSL ADSL G.SHDSL

Availability Everywhere Almost Mostly Metro Metro Metro Metro

everywhere residential areas and areas and areas and areas and
areas suburbs suburbs suburbs suburbs

Choice of Any ISP Most ISPs Local Cable Select ISPs Select ISPs Select ISPs Select ISPs
provider operator

Downstream Up to Up to 800 Kbps Up to Up to 32 Kbps Up to

speed to 56 Kbps 128 Kbps to 27 Mbps 144 Kbps 1.52 Mbps to 8 Mbps 2.3 Mbps
computer

Upstream 33.6 Kbps Up to 33.5 Kbps Up to Up to 32 Kbps to Up to

speed to 128 Kbps to 5 Mbps 144 Kbps 1.52 Mbps 1.1 Mbps 2.3 Mbps
computer

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SECTION 2 SECURE SHARED INTERNET ACCESS: WHAT YOU NEED TO GET STARTED

Gateway Routers A gateway is a device that inter-connects networks, as in tying a private network to a
public network. Today, gateways are used in small or medium-sized businesses to allow
an Internet (public network) connection to be shared by multiple devices on a local
(private) network. Gateway routers come with an integrated four port 10/100 switch to
connect to other users or to another LAN - an economical solution for any small office.

Gateways generally do not provide the actual physical connection between the
networks; this is done by a separate modem device often provided by the Internet Service
Provider. There are many different kinds of gateways available, explained in more detail
below - wired or wireless, and with varying degrees of security offered in the way of
firewalls and/or Virtual Private Networking.

Wireless Gateway Routers 3Com Wireless LAN Internet gateway routers work with wireless access points, bridges,
and client devices to provide wireless shared Internet access for small offices. They allow
up to 128 wireless users or 253 total users to share a single broadband connection.
3Com gateway routers support both 802.11b and 802.11g standards (see chapter 3 for
more information detail on wireless connectivity options). Security features include 256-
bit WPA encryption, 40/64-and 128-bit WEP encryption for legacy clients, and a stateful
packet inspection firewall.

Wired Gateway Routers 3Com wired gateway routers including the Cable/DSL Gateway and Secure Router allow
users to share a single broadband Internet connection. 3Com offers two levels of security.
For high level security, the OfficeConnect Secure Router comes with an advanced
stateful packet inspection firewall, VPN initiation/termination, Hacker Pattern Detection
and virtual DMZ capabilities. For standard security features, the OfficeConnect Cable/DSL
Gateway provides Network Address translation, Hacker Pattern Detection, and VPN
pass-through.

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CASE STUDY SECTION 2

Real Estate Company Accesses

Information Through Shared
Internet Access

The Benefits THE CHALLENGE THE SOLUTION

• Cost effective, secure shared Internet access A local real estate company recently The company’s five employees were
• Access to information and resources 24/7 joined a large real estate franchise to already connected to each other via an
• Increased employee productivity leverage the franchise’s vast marketing existing Ethernet network based on
and information resources. To access the OfficeConnect Dual Speed Switch
Shopping List these resources the local real estate 8 Plus. The company installed an
company needed to connect to the OfficeConnect Secure Router allowing
• 3Com OfficeConnect Dual Speed Switch 8 Plus
Internet simply and securely. Furthermore, employees to share the broadband
• 3Com OfficeConnect Secure Router
the company had several employees Internet connection securely and cost
• 3Com OfficeConnect Wireless 11g Cable/DSL
who wished to work from a remote effectively. The OfficeConnect Wireless
Gateway
sales office from time to time. They also 11g Cable/DSL Gateway provided shared
• 3Com OfficeConnect Wireless 11g PC Card
required access to the Internet but Internet access for employees who
needed the flexibility to access the worked from the remote sales office
For ordering information, see chapter 5 of this guide
Internet from any point in the office. and also the freedom to access the
Internet from anywhere in the office.

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SECTION 3 W I R E L E S S C O N N E C T I V I T Y: T H E FA C T S

Wireless Connections It is not difficult to see why wireless LAN technology is one of the
most effective IT tools there is to establish a competitive advantage for your company.
Adding WLAN elements to your current network will bring dramatic increases in workforce
productivity. There will be demonstrable cost savings from more efficient use of resources
and infrastructure. Not least of all, the flexibility it will add to your IT infrastructure, which
will help satisfy the needs of your network users more easily. Wireless networking for small
offices offers computer connectivity with no strings attached—no cables, no holes to drill,
no complicated wiring closets. It promises full-featured LAN functionality that literally takes
minutes to install, configure, and begin using.

The Benefits of Increased Productivity

WLANs enable workers to be more productive with access to the Internet, e-mail, and network
Wireless Connectivity files wherever they are in the business campus. This is especially useful when working away
from the primary office location. Many job functions get huge productivity benefits from
immediate access to critical information.

Cost Savings
Tangible cost savings will come primarily from three areas:
• Reduced installation costs
• Return on investment through more efficient use of resources
• Return on investment from increased productivity

Greater flexibility
It is much easier to add new clients to a network using WLAN connections. Network users can
roam throughout the company, and are free to work from various locations or sites without
burdening IT administration resources. Equipment such as PCs and printers can be re-arranged
within the office without the need for a support call. Additionally, customers and other visitors
will be able to access the Internet or their own corporate networks with minimal support.

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W I R E L E S S C O N N E C T I V I T Y: T E C H N O L O G I E S SECTION 3

Understanding Wireless LAN Standards

802.11 Proliferation of wireless standards can be confusing. Here’s a summary that explains the three
fundamental 802.11 standards.
802.11 refers to a family of wireless
LAN (WLAN) specifications developed • 802.11g products offer high-speed wireless connections, ideal for large data transfers and
by a working group at the Institute of Internet downloads, and are also backward compatible with 802.11b products, preserving
Electrical and Electronic Engineers existing 802.11b investments.
(IEEE). 802.11 defines the standard for • 802.11b products are the most widely sold and have a large installed base. They provide
Wireless LANs. speeds up to 11 Mbps. 802.11g is a new technology with rapid growth expected.
802.11 systems are generically called • Public access to 802.11b connectivity is growing rapidly (e.g. schools, hospitals etc.).
“Wi-Fi”. The Wi-Fi Alliance is 802.11g is compatible with these “hotspots” but it is expected that many of these will
responsible for awarding the Wi-Fi eventually convert to 802.11g technology.
Certified logo that ensures 802.11
compatibility and multi-vendor • 802.11a products operate on the uncrowded 5 GHz band, providing less interference.
interoperability.
802.11b 802.11g 802.11a
Speed Up to 11 Mbps Up to 54 Mbps Up to 54 Mbps
or up to 108 Mbps or up to 108 Mbps
in Turbo Mode in Turbo Mode
Frequency 2.4 GHz 2.4 GHz 5 GHz
Range 300 feet indoors 300 feet indoors 164 feet indoors
(100 meters) (100 meters) (50 meters)
Compatibility Interoperates with Interoperates with Does not operate with
802.11g networks 802.11b networks 802.11b or 802.11g
networks
Cost Inexpensive Only slightly greater More expensive
than 802.11b, for
5 times the speed

Wireless Security Features Standards-based Encryption 3Com products support the latest encryption techniques
including 256-bit WPA encryption. 3Com products also support 40-bit (sometimes called
The key to effective WLAN security is to 64-bit) and 128-bit WEP. By turning on WEP and managing keys effectively, a base line
utilize a combination of appropriate level of security can be achieved that discourages casual wireless eavesdroppers.
security mechanisms. 3Com* today
delivers industry-leading wired and Dynamic Security Link 3Com provides an enhanced method of encryption and key
wireless security options, so that you can management that addresses the main weakness within WEP, namely a manual static key.
deploy the solution most appropriate Instead a unique 128-bit key is dynamically assigned to each user, and this is changed for
to the level of security required for every new session. Additionally, a local username and password database maintained
your network. inside of each access point enables a more secure user-based authentication mechanism.

Secure Authentication Options 802.1X port-based authentication is supported for

different EAP types, including EAP-MD5, EAP-TLS, EAPTTLS, and PEAP. 3Com supports
802.1X for non-XP clients including Windows NT and Windows 2000 systems.

Wireless Performance Clear Channel Select 3Com’s access points can be set to scan the available radio
channels and automatically use the least loaded one. Performance-reducing co-channel
Features interference is minimized. This simplifies placement planning and channel selection of
access points, especially for 802.11b and 802.11g technology which inherently only has
three non-overlapping channels.

802.11a and 802.11g Turbo Mode For maximum throughput, 3Com’s dual-mode
access points and client devices support “turbo mode” when either 2 802.11a radios or 2
802.11g radios are installed, which boosts performance from 54 Mbps to 108 Mbps.
* Security features vary across 3Com wireless range

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SECTION 3 W I R E L E S S C O N N E C T I V I T Y: W H AT Y O U N E E D T O G E T S TA R T E D

3Com Small Office Wireless Fundamentals

Wireless Products
Access Points are the ‘data center’ of a wireless network. They are small units that
extend wireless connectivity to desktop and notebook computers containing wireless
NICs (wireless clients can share files, resources and an Internet connection). Mounted on
walls for best reception, access points send and receive network data to and from
wireless clients using radio waves in the 2.4 or 5 GHz frequency range.

Client Devices add wireless LAN support to notebook and desktop users, providing
network and Internet access for small offices. Some of 3Com’s client devices feature the
PC Card XJACK® antenna, the world’s only retractable wireless LAN antenna. The antenna
extends for exceptional reception and collapses while in transit to avoid damage. USB
Adapters for desktop or laptop computers are also available.

Gateways are devices that allow Cable or DSL Internet connections to be shared by
multiple devices. There are different types of Ethernet gateways available - wired and
wireless, with varying degrees of security.

Wireless LAN Bridges can be attached to any Ethernet device to extend wireless
connectivity. An example of this would be a printer, phone or Internet appliance.

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CASE STUDY SECTION 3

Private Finance Company THE CHALLENGE

Uses Wireless LAN A finance company with a single site office needed more flexibility accessing the
Internet and network within the office. Employees also needed to access the
network remotely.

THE SOLUTION
For telecommuters, mixed wired and wireless environments, and simultaneous users
on a single cable or DSL Internet connection, a small office and home office wireless
LAN provided by the 3Com OfficeConnect Wireless 11g Cable/DSL Gateway
provides a broadband connection (via the ISP supplied modem) to the main office
from a laptop or a desktop PC anywhere in the small office and home office. A high
speed routing engine, 54 Mbps wireless connection for users with 802.11g-
equipped PCs and laptops, combined with an integrated 10/100 four-port switch
and backward compatible with 802.11b wireless LAN equipment make it an ideal
solution for telecommuter wireless broadband Internet sharing. VPN pass-through
permits secure connections to remote offices.

The Benefits

• Reduced installation costs

• Increased employee productivity
• Greater flexibility adding new users to the
network
Main Office • Return on investment through more
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3.4
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:04 pm Page 18

SECTION 4 GROWING YOUR BUSINESS: THE FACTS

When a network doesn’t keep up with the times, business suffers. Adding
too many users and devices to the network can cause congestion and delay.
A robust network allows a business to grow, new applications to be
adopted, and employees to be more efficient in the office or on the road.
The end result is more productivity for all, with the business not distracted
by an inadequate infrastructure.

Why Upgrade? Increase Network Speed and Performance To support growth, sophisticated
applications may be needed to enhance efficiencies, manage administrative processes and
meet the needs of an expanding customer base. In the process, network traffic will likely
increase, often substantially. If too much traffic is added, a network can become overtaxed,
with users no longer able to access essential business information rapidly. Congestion also
diminishes a network’s reliability, causing data to be lost during transmission or even causing
system crashes.

Support More Users Growth is good. But new employees need computers and network
connections. With enough new workers, more shared equipment may be needed, such as
printers, fax machines, servers, or other networked devices. Every device requires a network
port for connectivity, and more ports must be added if there are not enough. Additional
hubs or switches on the network will provide more network connections, or ports.

Improve Integration Businesses can grow by merging with or acquiring other entities. To
operate efficiently, the larger business may need to integrate disparate networks. Added
capacity may be necessary to access central administrative systems.

Business Benefits of Cost and Time Saving Efficiency

Support increased volumes of customer
Upgrading a Network transactions and business processes without
having to replace an existing network.

Improved Communications
Employees access mission-critical resources
and share information more quickly and
efficiently.

Increased Response Time

Directing traffic and utilizing band-
w i d t h m o re effectively will reduce
network congestion.

Greater Productivity
Improved communications and better
response times allow employees to work
faster and more efficiently.

4.1
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 19

GROWING YOUR BUSINESS: TECHNOLOGIES SECTION 4

There are many affordable • Switches provide improved performance over shared hubs, especially where there is
technologies available today that congestion
• More bandwidth speeds the network. A 10x performance improvement could be
can grow a network. But where to
gained by:
take a network and how to best - networks running Ethernet 10-Mbps gain 10x by going to 100 Mbps, also called Fast
support a growing business Ethernet
depends on where the network is - networks running 100 Mbps gain 10x by going to 1000 Mbps, also called Gigabit
today and the technologies already Ethernet
• To expand edge network ports without running new wiring, consider “in-the-wall”
in place. Below are high-level
network jack switches
guidelines that could significantly • Build a network hierarchy, with slower speeds at the edge leading into workgroup
boost network performance. switches, and high speed uplinks linking the switches together and tying into any
centralized switches
• Leverage networking standards to get more efficiency from a network
• Add network management to centrally deal with larger network environments

SWITCHES BEAT HUBS

If your network continues to operate with shared hubs, the obvious change to make
to immediately boost network performance is to move to switching. Whereas hubs
broadcast traffic to all available ports on the network, switches direct traffic only to their
destinations, such as a specific server, router, or another user. Today and in the future,
only consider switching when building a new network.

SPEED MATTERS
It almost goes without saying that speed, or bandwidth increases will boost network
performance. Over the last few years the recommended approach has been to move
Ethernet networks to fast Ethernet switching by installing 10/100 dual speed switches in
the wiring closet and upgrading key desktop and server connections to 100 Mbps. This
advice continues to apply to many networks today looking to improve network speed.
Look for wirespeed switches, also referred to as non-blocking switches, which deliver
traffic as fast as the cables can handle.
Recently, Gigabit Ethernet has become a practical and economical option for desktop
connections in smaller businesses. It now makes sense to consider Gigabit to the desktop
as one of the options when upgrading a network. Here are five reasons:
1. Gigabit performance allows graphic intensive processing, high-bandwidth file sharing,
centralized backup, and network-based “ghosting” of configurations.
2. Prices of Gigabit desktop switches have dropped considerably. For only a bit more than
the cost of 10/100, users can get the added performance of 10/100/1000.
3. Gigabit switches are actually tri-speed, meaning they automatically support Gigabit-
speed workstations and servers, as well as an installed base of 100 and 10 Mbps based
desktops. With a Gigabit switch, users can easily and gradually upgrade desktops to
higher speeds without worrying about the switched network.
4. With a switched Gigabit network infrastructure, users are prepared for new
applications that may be added in the future. Buying new servers and workstations
that are increasingly shipping with built-in Gigabit ports, provides a ready-made network.
5. Upgrading a desktop to Gigabit will give the system an immediate boost in
performance. Yes, it is true that PC limitations may keep the effective throughput at
less than a Gigabit on older desktops. But even on these legacy desktops, a faster
network can double, triple or quadruple effective performance.

4.2
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 20

SECTION 4 GROWING YOUR BUSINESS: TECHNOLOGIES

“IN-THE-WALL” SWITCHING TO EXPAND PORTS

Where there is existing wiring and an adequate infrastructure, yet insufficient ports to
connect new users or equipment, a network jack may be the perfect upgrade
technology. This unique 3Com solution uses compact “in-the-wall” switches to quickly
and easily upgrade existing Ethernet wall outlets into 4-port Fast Ethernet switched
outlets, ready for more connections. Whether ports are needed for lab equipment,
classroom connections, visiting guests, or more office equipment, this is a secure and
economical upgrade option. Known as 3Com Network Jacks in the US and other
locations following US wall cut-out standards, and IntelliJack™ in locations following EU-
and UK-standards, there are both managed and unmanaged switch options to consider.

NETWORK HIERARCHIES
As a network grows, bottlenecks can develop, especially where many connections
converge at servers or router connections. A well-designed network will have slower
connections at the edge with higher speed connections at the center or core of the
network, such that no bottlenecks develop.
With 10 or 100 Mbps connections at the edge linked to edge or workgroup switches, it
makes sense to have Gigabit connections to aggregate these desktop switches and bring
the traffic into the network core.
In implementing desktop Gigabit, the situation is more tricky since 10-Gigabit is rarely an
economically viable consolidation technology for a smaller business. However, standards-
based link aggregation, referred to technically as IEEE 802.3af LACP Link Aggregation,
is an affordable solution for achieving the same result, connections at the edge
consolidated into higher speeds and bandwidth at the core.

NETWORK MANAGEMENT
When a network grows in size or complexity, it becomes more difficult to manage. Also,
additional staff may be required. Network management consists of built-in networking
technologies and can help overcome these difficulties, and make better use of staff
networking expertise. Centralized control, monitoring, and troubleshooting of a network
gives the full picture of what’s happening across a network, allowing many network
administration tasks to be performed without leaving one’s desk.
Networking equipment is generally either unmanaged or managed. Managed devices,
such as switches, have agents built-in that allow for remote administration. A key
technology to facilitate this is SNMP, or the Simple Network Management Protocol,
which allows for software running on a central PC or workstation to remotely monitor
and make changes to devices. Also implied by network management is the ability to
remotely fine tune the operation of these devices, either using a web-based interface or
a cruder yet more powerful Command Line Interface.

4.3
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 21

G R O W I N G Y O U R B U S I N E S S : W H AT Y O U N E E D T O G E T S TA R T E D SECTION 4

3Com has a Complete Line

of Switches to Grow Your Network

For the smaller office outgrowing 10/100 connections, or looking to future-proof the
network while gradually increasing speed, consider an OfficeConnect wirespeed desktop
Gigabit switch.

Also available for a smaller office needing a high-speed connection to a server, consider
a wirespeed OfficeConnect 10/100 switch with a built-in Gigabit uplink.

3Com Network Jack and IntelliJack “in the wall” switches are a smart way to add port
capacity without the cost and expense of running additional cabling.

3Com’s Baseline family of unmanaged, rack-mounted switches for the wiring closet
delivers wirespeed performance 10/100 and Gigabit performance for workgroups.

3Com’s SuperStack® 3 family of managed workgroup switches bring centralized

management and control to ease network administration. The SuperStack 3 Switch 4200
is cost effective for 10/100 desktop connections.

The future-proof SuperStack 3 Switch 3800 Gigabit switches make high performance,
managed switching affordable for small to medium offices.

4.4
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 22

SECTION 4 CASE STUDY

Gigabit Ethernet Switching and

Shared Internet Access Brings
Welcome Relief to Design Agency

The Benefits THE CHALLENGE THE SOLUTION

• Increased employee productivity The 15-person graphics studio needed With a client/server network already in
• Reduced communication costs to ensure that the design team, who place, the company were able to
• Improved customer communications and service were high-bandwidth users, had quick meet the challenge. They installed a
• Improved network performance access to resources such as printers, 3Com Baseline Switch 2824 to give the
photography, and graphics programs. designers high-speed access to resources.
Shopping List The creative team also required Internet By installing a DSL broadband Internet
access to browse web sites for information connection, web access speeds were
• 3Com Baseline Switch 2824
relating to customer projects. dramatically improved. The OfficeConnect
• 3Com OfficeConnect Secure Router
Secure Router enabled the team to
• 3Com OfficeConnect Switch 8 with Gigabit
share this Internet connection, while
Uplink
protecting the network.

For ordering information, see chapter 5 of this guide

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4.5
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 23

ORDERING INFORMATION SECTION 5

Switches Small Office Switches

3Com OfficeConnect Dual-Speed Switch Family
OfficeConnect Dual Speed switches are designed specifically for small offices that require high
network performance to exchange large data files and images, and access real-time
information. The “Plus” switches offer advanced features such as traffic prioritization and auto
MDI/MDIX on every port to increase to ease-of-use of the switches and allow more advanced
real-time applications such as voice and video to be run over the network.
3Com OfficeConnect Dual Speed Switch 8 Plus Description 3Com Part No.
3Com OfficeConnect Dual Speed Switch 5 Plus 3C16790
3Com OfficeConnect Dual Speed Switch 8 Plus 3C16791
3Com OfficeConnect Dual Speed Switch 16 Plus 3C16792
3Com OfficeConnect Switch 5 3C16793
3Com OfficeConnect Switch 8 3C16794

3Com OfficeConnect Gigabit Switch Family

3Com OfficeConnect Gigabit Switches are high quality, plug-and-play Gigabit Ethernet
Switches that provide support for bandwidth intensive applications, and allow high-speed
connections to servers, and the rest of the network. Compact form factor, silent operation and
compliance with interference standards, make this switch ideal for small office environments.
Description 3Com Part No.
3Com OfficeConnect Switch 8 with Gigabit Uplink 3C1670108
3Com OfficeConnect Gigabit Switch 5 3C1670500
3Com OfficeConnect Gigabit Switch 5

Entry-Level 10/100 Switches

3Com Baseline Switch Family
3Com Baseline switches are designed for businesses where network management is not a
requirement. These products form the building blocks that create many different Ethernet LAN
configurations to suit various applications. All Baseline products are quick to install and simple
to operate.
3Com Baseline 10/100 Switch 24-port
Description 3Com Part No.
3Com Baseline 10/100 Switch 16-port 3C16470
3Com Baseline 10/100 Switch 24-port 3C16471
3Com Baseline 10/100 Switch 24-port plus 2 3C16475
3Com Baseline 10/100 Switch 48-port plus 2 3C16476

3Com SuperStack 3 Switch 4200 Family

The 3Com SuperStack 3 Switch 4200 family are fixed configuration 10/100 LAN switches for
networks requiring rich Layer 2 10/100 wirespeed performance and stacking.
Description 3Com Part No.
3Com SuperStack 3 Switch 4228G 3Com SuperStack 3 Switch 4226T 3C17300
3Com SuperStack 3 Switch 4250T 3C17302
3Com SuperStack 3 Switch 4228G 3C17304

Entry-Level Gigabit Switches

3Com Baseline Switch 2800 Family
The 3Com Baseline Switch 2800 family of Gigabit Ethernet products are unmanaged, rack-
mountable switches delivering non-blocking performance, auto MDI/MDIX configuration,
and IEEE 802.1p traffic prioritization for integration into any network. They are ideal for
3Com Baseline Switch 2824 departments, and small to mid-size businesses requiring high-speed 10/100/1000 switching
without network management. The Baseline Switch 2800s’ ports auto-negotiate speed, so all
ports can support high-speed Gigabit (1000 Mbps) connections as well slower desktops
running at 10 and 100 Mbps speeds.
Description 3Com Part No.
3Com Baseline Switch 2816 3C16478
3Com Baseline Switch 2824 3C16479
3Com Baseline 10/100/100 Switch 8-port 3C16477
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 24

SECTION 5 ORDERING INFORMATION

Switches Entry-Level Gigabit Switches cont’d.

3Com SuperStack 3 Switch 3800 Family
For copper-wired Ethernet networks needing managed Gigabit switching performance without
complexity or high price, the 3Com SuperStack 3 Switch 3800 family is an innovative yet
practical solution. Whether to support a high-bandwidth workplace environment, or to begin
a gradual migration to higher speeds for desktops, the economical SuperStack 3 Switch 3800
3Com SuperStack 3 Switch 3824 family are the devices to consider.
Description 3Com Part No.
3Com SuperStack 3 Switch 3812 3C17401
3Com SuperStack 3 Switch 3824 3C17400

3Com Network Jacks/IntelliJacks

3Com Network Jacks are designed for US style data outlets and 3Com’s IntelliJacks are for non-
US countries following the European or UK standards for wall cutouts. They provide a unique,
cost-saving way to expand LAN connectivity in almost any network environment. The 3Com
Network Jack or IntelliJack replaces a one-port LAN wall outlet, giving four switched Fast
Ethernet ports for connections.
Description 3Com Part No.
3Com NJ200 Network Jack 3CNJ200-BLK, 3CNJ200-CRM
3Com NJ205 IntelliJack
3Com NJ100 Network Jack 3CNJ100-BLK, 3CNJ100-CRM
3Com NJ90 Network Jack 3CNJ90
3Com NJ105 IntelliJack 3CNJ105
3Com NJ205 IntelliJack 3CNJ205
3Com IntelliJack NJ105/NJ205 10mm extension trim ring 3CNJMP-EXT
3Com IntelliJack NJ105/NJ205 floor box mounting plate 3CNJMP-FLR
3Com IntelliJack NJ105/NJ205 trim ring spacer 3CNJMP-SPR
3Com NJ200 Network Jack
3Com IntelliJack NJ105/NJ205 French-style raceway (goulotte) mounting plate 3CNJMP-FR
3Com IntelliJack NJ105/NJ205 UK-style double gang mounting plate 3CNJMPD-UK
3Com NJ100/200 Network Jack Avaya Adapter Plates 3CNJAPB-AV-20, 3CNJAP-AV-20
3Com NJ100/200 Network Jack Hubbell Adapter Plates 3CNJAPB-HU-20, 3CNJAP-HU-20
3Com NJ100/200 Network Jack Ortronics Adapter Plates 3CNJAPB-OR-20, 3CNJAP-OR-20
3Com NJ100/200 Network Jack Panduit Adapter Plates 3CNJAPB-PA-20, 3CNJAP-PA-20
3Com NJ100/200 Network Jack Amp Adapter Plates 3CNJAPB-AM-20, 3CNJAP-AM-20

3Com Network Jack/IntelliJack Power Supplies 3Com Part No.

3Com SuperStack 3 Switch 4400 PWR (24 ports, P802.3af-compliant) 3C17205
3Com Power over Ethernet Multiport Midspan Solution (24 ports, P802.3af-compliant) 3CNJPSE24
3Com Power over Ethernet Single-Port Midspan Solution (48 VDC) 3CNJPSE
3Com Network Jack AC Power Supply 3CNJPSL

Hubs
3Com OfficeConnect Dual Speed Hub Family
3Com OfficeConnect Dual Speed Hubs provide low cost 10/100 Mbps connectivity for small
offices and the home office. An MDI/MDIX push button to select cable type simplifies network
setup, while front panel diagnostic LEDs provide at-a glance network status information. Easy
to install, users can enjoy plug-and-play simplicity with no configuration needed.
Description 3Com Part No.
3Com OfficeConnect Dual Speed Hub 8 3Com OfficeConnect Dual Speed Hub 5 3C16755
3Com OfficeConnect Dual Speed Hub 8 3C16753
3Com OfficeConnect Dual Speed Hub 16 3C16754

3Com Baseline Dual Speed Hub Family

3Com Baseline 10/100 Hub 16-port and 24-port devices deliver cost-effective hub networking.
These unmanaged hubs come preconfigured for fast, easy installation, and can be operated
freestanding or rack-mounted. All ports auto-negotiate port speed, whether 10 or 100 Mbps.
3Com Baseline Dual Speed Hub 24-port
Description 3Com Part No.
3Com Baseline Dual Speed Hub 16-port 3C16410
3Com Baseline Dual Speed Hub 24-port 3C16411
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 25

ORDERING INFORMATION SECTION 5

Firewalls
3Com OfficeConnect Firewalls protect networks from hackers and intrusions. Multiple security
features offer high level protection for small office networks and VPN support allows secure
connections to remote sites. They provide secure shared Internet access, and an integrated 4-
port switch connects to multiple users or to another LAN.
Description 3Com Part No.
3Com OfficeConnect Secure Router 3Com OfficeConnect Secure Router 3CR860-95
3Com OfficeConnect VPN Firewall 3CR870-95
3Com OfficeConnect VPN Upgrade 3CR16773-93
3Com OfficeConnect Web Site Filter 3C16772
3Com OfficeConnect Internet Firewall DMZ 3C16771

Cable/DSL Gateway Routers

The 3Com OfficeConnect Cable/DSL Gateway family features four high-quality, easy-to-use
small office routers that allow PCs and laptops to securely share a single broadband Internet
connection. For added security, the secure gateway router provides a stateful packet inspection
firewall and VPN initiation/termination. The wireless gateways provide 802.11b and 802.11g
access for up to 128 wireless and up to 253 total wired and wireless users.
Description 3Com Part No.
3Com OfficeConnect Cable/DSL Gateway 3C857
3Com OfficeConect Secure Router 3CR860-95
3Com OfficeConnect Wireless 11b Cable/DSL Gateway 3CRWE53172
3Com OfficeConnect Wireless 11b Cable/DSL Gateway 3Com OfficeConnect Wireless 11g Cable/DSL Gateway 3CRWE554G72

LAN Modems
Providing shared Internet access and Ethernet connectivity for up to 25 users, with browser-
based installation and management. These products are the ideal solution for small offices that
need high-speed Internet access, as well as local file-sharing and print-sharing capabilities.
Description 3Com Part No.
3Com OfficeConnect 56K LAN Modem 3C886A*
3Com OfficeConnect ISDN LAN Modem (U Interface) 3C892A
3Com OfficeConnect ISDN LAN Modem (S/T Interface) 3C891A
3Com OfficeConnect Dual 56K LAN Modem 3Com OfficeConnect Dual 56K LAN Modem 3C888
*Limited geographical availability.

Wireless LAN Solutions

Wireless LAN Access Points
3Com small office 802.11 wireless LAN access points create high-performance, secure, reliable
wireless LANs for untethered network and Internet access when and where you need it.
256-bit WPA encryption and 40/64 and 128-bit WEP shared-key encryption protects data,
retains privacy of wireless transmissions.
Description 3Com Part No.
3Com OfficeConnect 11 Mbps Wireless Access Point 3CRWE41196
3Com OfficeConnect Wireless 11g Access Point 3CRWE454G72
3Com OfficeConnect Wireless 11g Access Point 3Com OfficeConnect Wireless 11a/b/g Access Point 3CRWE454A72

Wireless LAN Client Devices

3Com 802.11 client devices add wireless LAN support to users, providing untethered network
and Internet access for small offices.
Description 3Com Part No.
3Com OfficeConnect Wireless 11g PC Card 3CRWE154G72
3Com OfficeConnect Wireless 11a/b/g PC Card 3CRWE154A72
3Com OfficeConnect Wireless 11g PC Card 3Com OfficeConnect 11 Mbps Wireless LAN PC Card with XJACK Antenna 3CRSHPW196
3Com OfficeConnect 11 Mbps Wirelesss LAN CardBus PC Card 3CRSHPW796
3Com OfficeConnect 11 Mbps Wireless LAN USB Adapter 3CRSHEW696
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 26

SECTION 5 ORDERING INFORMATION

Wireless LAN Solutions Cont’d.

Wireless LAN Cable/DSL Gateway Routers
3Com 802.11 wireless LAN gateway routers work with wireless access points, bridges and
client devices to provide untethered, shared Internet access for small offices and home offices.
These gateway routers provide both 802.11b and 802.11g access for up to 128 wireless users
and 253 total users.
Description 3Com Part No.
3Com OfficeConnect Wireless 11b Cable/DSL Gateway 3CRWE53172
3Com OfficeConnect Wireless 3Com OfficeConnect Wireless 11g Cable/DSL Gateway 3CRWE554G72
11g Cable/DSL Gateway

Wireless LAN Bridges

3Com 802.11 wireless LAN bridges link wired and wireless networks together.
Description 3Com Part No.
3Com Wireless LAN Building-to-Building Bridge 3CRWE91096A
3Com 11 Mbps Wireless LAN Workgroup Bridge 3CRWE83096A

3Com 11 Mbps Wireless LAN

Workgroup Bridge

NICs
This OfficeConnect NIC is ideal for organizations lacking technical support, who need easy-to-install,
virtually trouble-free NICs.
Description 3Com Part No.
3Com OfficeConnect Network Interface Card 3CSOHO100B-TX

3Com OfficeConnect
Network Interface Card

PC Cards
10/100 LAN PC Cards
These PC cards are perfect for mobile users, and are guaranteed compatible with all notebook
computers that comply with the PC Card standard.
Description 3Com Part No.
3Com OfficeConnect 10/100 LAN PC Card with XJACK Connector 3CXSH572BT
3Com OfficeConnect 10/100 CardBus Type III PC Card 3C3SH573BT
3Com OfficeConnect
10/100 LAN PC Card with XJACK Connector

LAN + Modem PC Cards

Deliver fast, reliable, network access and run on either a 16-bit or a 32-bit CardBus.
Description 3Com Part No.
3Com OfficeConnect 10/100 LAN+56K Global Modem CardBus Type III PC Card 3C3SH654B
3Com OfficeConnect 10/100 LAN+56K Global Modem CardBus PC Card
3Com OfficeConnect
with Autosensing XJACK Connector 3CXSH654B
10/100 LAN+56K Global Modem
CardBus PC Card with Autosensing XJACK Connector
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 27
3Com SOS 08/2003 New Pix IncOut 6/10/03 2:05 pm Page 28

3Com Corporation, Corporate Headquarters, 350 Campus Drive Marlborough, MA 01752-3064

To learn more about 3Com solutions, visit www.3com.com. 3Com Corporation is publicly traded on Nasdaq
under the symbol COMS.

Copyright © 2003 3Com Corporation. All rights reserved. 3Com, the 3Com logo, SuperStack, OfficeConnect,
and XJACK are registered trademarks of 3Com Corporation. Possible made practical is a trademark of 3Com
Corporation. Wi-Fi is a trademark of the Wireless Ethernet Compatability Alliance. All other company and
product names may be trademarks of their respective companies. Whilst every effort is made to ensure the
information given is accurate, 3Com does not accept liability for any errors or mistakes which may arise.
All information is subject to change without notice.
600269 004 09/03