PALANI RAJU BABU

[email protected]
Title Siebel Consultant Primary Skills Siebel Configuration, EAI, Scripting, Workflows & e-Configurator Location India-Chennai Posted Date May-13-2011

RESUME DETAILS

Professional Experience: About 4 years of Professional IT experience out of which 3+ Years in Siebel Configuration, EAI, Scripting, Workflow and Product Configurator. Formally trained in EAI Tools. Having sound knowledge in EAI core concepts like XML, XSLT, WSDL, HTTP, SOAP, and basic adapter configuration. Proud to be Participated in Entry Level Technical Program (ELTP) Conducted by Satyam Learning Center (SLC awarded as one of the top most 5 companies in the world for Training & Learning for the freshers). Worked in Mahindra Satyam on Siebel Media for Elsevier client to integrate Siebel with external application for taxing (described in project synopsis), where I experienced web service, mappers, xml converters and adapters with real time requirements. Worked in Polaris Software Solutions on Siebel Financial Services for Citi group client to Implement & Support WMS System & Building Product Models. Extensive Hands-on Experience in various EAI concepts like Web Services, VBC, EBC, JBS, COM interfaces, Dispatch services, mappers, other EAI related adapters. Interested in Web Services. So I did a POC called Live Stock Show Which covered VBC and outbound web services concepts also proved my depth of knowledge in Siebel EAI. Experienced in Oracle java, So Technically sounds good in Siebel eScript, Recently explored Campaign & List Management modules. Team player with good ability to interact with the end users and technical personnel. Excellent communication and inter personnel skills, Willing to Explore !!!!!!...

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Technical skills
Major Skills: CRM - Siebel 8 / 7.8: Config, EAI, Workflow, Business Service, eScripting, Tools Configuration. EAI Middleware-Tibco: BPM, Workflow Task manager, Business Works, RV,
EMS. Siebel EAI: Inbound/Outbound Web service, VBC, EBC, Transport File and Utility Adapters, Mappers, Dispatchers, JBS and XML Converters. Mappers, JBS and XML Converters.

Languages: C, C++, Java, J2ee, Java Script, XML and HTML. RDBMS: Oracle. Operating Sysm: DOS, and XP. Domain: Sales, Service, Marketing, and Media. Software Tech: Software Engineering, System Analysis & Design and Data Communication &
Networking.

Training

Completed Entry Level Training Program at Satyam Computer Services. Trained on EAI Tools like Tibco at Satyam Computer Services. Attended Siebel Server Administration training conducted by Oracle University in Polaris software Lab.

Academic Qualifications B.E (E.C.E) with 85% Passed out of college in 2007, from MIET College of Engineering, Trichy, affiliated to Anna University, Chennai. Employment History Executive Trainer-Pentasoft Solutions, Vellore, India July 2007-Jan 2008 Handled 4 batches of trainees to teach Core Languages C, C++, and Java 1.5. Done 2 academic projects for B tech Graduates in j2ee. Developed a Desktop Application for Billing to the nearby Provisional Store in j2ee.

Siebel Associate Consultant: CRM Practice Satyam Computer Services, Hyderabad, from Jan 2008

Sep 2009.

PALANI RAJU BABU

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Developed a interface to integrate Siebel eMedia with External Application for Calculation of taxes
Configured almost all objects in Siebel Tools Scripted more than 20 new business services in Siebel e-Script.

Siebel Consultant: CRM Practice Polaris Software Lab, Chennai, from Sep 2009 to till date.

Implemented & supported an interface to integrate with WMS system Build 3 Complex Product Models. Worked on Production Support.

Project Synopsis

1. Client Module Role Organization Duration Environment

Project Name : Elsevier CRM Relaunch Project REED Elsevier Ltd. ELS eTax Interface Developer Satyam Computer Services Ltd, Hyderabad, India March 09-April 09 Software Database: Oracle 10g Tools: Siebel eMedia7.8.2.5

About Elsevier
Reed Elsevier is one of the worlds leading publishers and information providers of science and health information, Elsevier serves more than 30 million scientists, students, and health and information professionals worldwide. Elsevier Partners with a global scholarly community of 7,000 journal editors, 70,000 editorial board members, 200,000 reviewers, and 500,000 authors publishing 2,000 journals, 17,000 books; with 1,900 new books each year.

Project Description
CRM Relaunch Project is Implementation of Siebel Customer Order Management with Siebel eMedia The Major Functionalities of the CRM Relaunch Project are 1. Order Management 2. Sales Pilot

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3. Call Tracking 1. Order Management: The Order Management Module Involves the Core Business of Elsevier, it includes Agreements,Approvals,Invoice,Licensing which is used by the sales Representatives and it covers the entire sales cycle of an order Using the CRM System Sales Representatives will Price, Tax and offer the Products to the customers. 2. Sales Pilot: Sales pilot involves General entities like Account, Contact, and Opportunity, Revenue Forecasting which are used by the sales Team in their business Cycle. 3. Call Tracking Call tracking is used by the Support team; it involves the solving queries raised by the customers. The CRM system will monitor all inbound and outbound Communications between Customer and Support team, Support team will solve the Queries and sends Email to Customer using CRM System.

Overview of the e-Taxing Interface:

Before billing, taxing should be done for the particular order with details of agreement, shipment, and Line Items. Taxation in CRM is tedious process also out of CRM practice. So it is processed in an External application called As Tax-ware. To integrate with tax-ware the concept of outbound web service is used in which a proxy business service (web service) is called from Siebel.

Responsibilities:
Studied the requirement and high-level design for the Taxing process and prepared the Low-level design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities. Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets. Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs. Customized Pick Applets, configured MVGs using Links, MVLs and MVFs. Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods. Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of taxing processes and integrating with the external systems. Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to Integrate Siebel data in external systems. Worked on Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).

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2. Client Role Organization Duration Environment

Project Name : Global Transactional Services Citi Group Senior Developer Polaris Software Lab Sep-09 - Present
Siebel 7.8.2.11 Finance/ Windows 2003/ Oracle10g

About GTS:
GTS offering various products to their customers likes Cash, Securities, Funds & Cards. With Siebel Financial Services CRM, Implementing Opportunity Order Management Solution with help of Marketing (Campaign Management). This Implementation process starts in deals creation ends in asset creation involves various sales cycles with intermediate states like Addition / Deletion / Configuring Products, Quote customization, Activity creation with status roll up, Order creation.

A. Implementation of WMS:
Workflow Management System (WMS) is an application for processing / reserving account number for an account or company. In CRM, We have a product to open a new account for a branch, to allocate an account number; we are integrating with WMS system. Involves Outbound Webservices & XML Processing.

Responsibilities:
Designing workflows for configuring proxy BS & created customized business for processing XML , Data Manipulation. Modification and customization of Siebel Business Objects, Business Components and User Interfaces like Screens, Applets and Views. Implemented other declarative alternatives like User properties and data validation methods. Workflow Policies and Workflow Actions for automation of status rollup. Impact analysis & Preparing design document Unit Testing with test case preparation. Supporting helpdesk team if any issues in LIVE the Deals.

B .Building Product Models:

Creating new products or Enhancing existing model for the business needs, improving the performance of the product customization, migrating the models from one environment to the others.

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Responsibilities:
Creating new products , classes, attribute definitions. Configuring Rules, Constraints , Linked Items. Involved in writing product scripting, Designing product user interfaces involves in customization of templates , java scripting. Developing UI spreadsheets for the existing product models Debugging issues & fixing bug in the product models.

2. Client Role Organization Environment

Project Name : Implementing Live Stock Interface Self Developer Satyam Computer Services Ltd, Hyderabad, India Software Database: Sample Tools: Siebel 8.0

Objective of the Project

To show the Live! Stock Price of the organization when home page of the Siebel application is loaded

Siebel EAI Concepts Covered in this Project

Outbound web services VBC (Virtual Business Component)

Project Description
www.webservicex.net is the free web service providers, through HTTP protocol with well structured format called SOAP. They offered more than 30 services in that one of the best, also we need that is STOCK QUOTE, which takes ticker symbol of a particular Stock as input and outcomes are Price, Market Cap, Volume, % of change and more information with current date & time. From Siebel side just an outbound web service request with one field value SYMBOL which gives all information about the stock as a hierarchical SOAP response. These details should be viewed in UI through Object Layer where transforming and mapping are done. Here no need of Data Layer to store it where interfacing is in real time, which is also possible with magical concept called VBC.

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Responsibilities:
Created a new Business service for VBC with all events to map BC fields from external application. Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets. Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs. Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs. Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods. Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of taxing processes and integrating with the external systems. Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to Integrate Siebel data in external systems. Worked on Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).

Personal Details
NAME LOCATION LANGUAGE EXPERIENCE : RAJU BABU : INDIA : ENGLISH : 2+ PASSPORT No. : G7952609 MOBILE SPECIALIST E-MAIL : +91-9994236583, +91-9701534283 : Siebel EAI : [email protected]