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Lesson Kit4

This document provides a lesson kit on building mutual trust on a team. It includes a 30-second takeaway that trust is how teams motivate and influence each other through being authentic, logical, and empathetic. Signs of low trust include unwillingness to share ideas or admit mistakes. To build trust, leaders should examine their own actions, give autonomy, share information, and take responsibility when trust is broken. The kit provides prompts for reflection and planning ways to strengthen trust.

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lizyeli
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28 views3 pages

Lesson Kit4

This document provides a lesson kit on building mutual trust on a team. It includes a 30-second takeaway that trust is how teams motivate and influence each other through being authentic, logical, and empathetic. Signs of low trust include unwillingness to share ideas or admit mistakes. To build trust, leaders should examine their own actions, give autonomy, share information, and take responsibility when trust is broken. The kit provides prompts for reflection and planning ways to strengthen trust.

Uploaded by

lizyeli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lesson Kit for Leading People:

Build Mutual Trust on Your Team

How to Use This Kit


Think of this kit as a portable, actionable summary of the Harvard ManageMentor
lesson you just completed. In it, you'll find:
• 30-Second Takeaway: A reminder of the key lesson concepts. Consider sharing
it with your peers or teams.
• Your responses to the Practice and Reflect activities: The actions you want to
take to improve your skills. Consider sharing them with your manager.
• Tools: Worksheets and handouts to continue applying what you learned on the
job.
Don't forget to make time for learning with Harvard ManageMentor.

30-Second takeaway

• Trust is how we motivate and influence each other—and how we hold one
another accountable.

• For your team members to trust you, they need to believe that you’re
authentic, logical, and empathetic.

• Signs of low trust show up in people’s attitudes and behaviors, such as an


unwillingness to volunteer ideas or admit mistakes.

• When your team is underperforming, examine your own actions and choices.

• Show your team that you trust them by giving them autonomy and sharing
information.

• To fix a breach of trust, find out what happened, take responsibility, remedy
the situation, and check the results.

Created 25 February 2023 10:55PM

Harvard Business School Publishing. All rights reserved. Harvard Business School Publishing is an affiliate of Harvard Business School. 1/1
HARVARD MANAGEMENTOR

Lesson Kit: Build Mutual Trust on Your Team

Your Responses
1. TAKE A MOMENT. What types of situations—either at work or in your
personal life—make you feel most confident and authentic? How can
you take that confidence into interactions that are less comfortable?
no response

2. Are any of these red flags familiar to you?

People are unwilling to admit mistakes.

Team members may be afraid you’ll judge or penalize them.

When you ask for open input, people don’t speak up or they offer
minimal contributions.
Team members copy you on every email and put everything in
writing.
One or two team members really respond to you, but the rest are
standoffish.

3. MAKE A CONNECTION. Think about a problem your team is


experiencing. How might broken trust be contributing to the difficulty?
no response

4. MAKE A PLAN. Plan how you’ll give your team greater autonomy and
deeper context for the work you all do by responding to the following
prompts.

What is the project/work?

How will you give your team greater autonomy?

What information can you share to help the team succeed?

Decide how you’ll support them: when and how will you check in?
Debido a consideraciones de privacidad, registre sus respuestas por separado
y marque cuando haya completado la tarea.

5.
Created 25 February 2023 10:55PM

Harvard Business School Publishing. All rights reserved. Harvard Business School Publishing is an affiliate of Harvard Business School. 1/1
HARVARD MANAGEMENTOR

Lesson Kit: Build Mutual Trust on Your Team

TAKE ACTION. What’s one specific thing you can do to build trust on
your team right now?
no response

Created 25 February 2023 10:55PM

Harvard Business School Publishing. All rights reserved. Harvard Business School Publishing is an affiliate of Harvard Business School. 1/1

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