Excellent

Average

Average
Below
Objectives for the year

Good
Very

Good
Objectives KPI (Key Performance Indicator) Outcomes 5 4 3 2 1

Increase online reach of Expand reach of products add, offer and impression on Reach 87% of target (208K+). Positive
influence and product. online platform aimed at 240K this year, boost 20K per impact on online order and transaction. ✓
month target. Offers are focused on online transaction. Number of visitors to the website and
shop has increased.

Increase full build PC sell Increase full build PC with only vital component and Sell increment by 42% on full build PC
limit individual desktop component sell. (2800 last year to 3973 Unit this year). ✓
Post-sell customer service profits increase
by 12% in this year.

Increase Bundle item sell Increase desktop accessories and other devices Sell improve 28% on bundle item.
(keyboard, monitor, mouse, speaker, storage etc.) in (8K last year to 10,230) ✓
bundle package, sell target to rise 60%

Start a new product recast Launching an eco-friendly service aim at buying This year 4300+ products were
and recycle service old or damaged products and regulate / upgrade / reconditioned and sold in the mid-range ✓
refurbished, in the context of the mid and low-range market. Positive impact on environment
market.

Increase employee and The year-on-year increase in employee satisfaction Employees are engaged, hassle-free
customer satisfaction with departmental collaboration. continuously update customer service. More of satisfied
employee satisfaction, survey, workplace, and tools. customers ✓
Customer and product-based surveys,

Acknowledge that I have received these objectives and KPI

Employee Signature Farhan Tajrin Diba ID: 0242220004083017 Date:01/06/2023
 Very Good
Excellent

Average

Average
Behavioral Competencies and Leadership Traits

Good

Below
5 4 3 2 1
1. Result Oriented
Level 1: Strives to meet individual work expectations
Level 2: Monitors results and adjusts actions to meet expectations
✓
Level 3: Strives to add value for improvement in methods and outcomes
Level 4: Seeks out significant challenges of current job scope
Level 5: Pursues excellence on an organizational level
2. Leadership
Level 1: Leads a small team and shares expertise with others
Level 2: Delegates and monitors work progress; supports individual development and improvement
✓
Level 3: Initiates task delegation and monitors work progress
Level 4: Delegates and monitors extensive departmental projects in a multi-leveled manner
Level 5: Strategically develops and implements an organization/departmental framework for delegating work
2. Client Focus
Level 1: Delivers service by attending routine inquires, demands and request on a timely basis
Level 2: Initiates quality service
✓
Level 3: Develops Strong Service Delivery Relationships
Level 4: Sets Service Delivery Action Plans
Level 5: Strategically Directs Service Delivery
4. Communication and Interpersonal Relationship
Level 1: Listens & clearly presents information ✓
Level 2: Encourage two-way communication
Level 3: Adapts communication to others
Level 4: Communicates complex messages
Level 5: Communicates strategically
5. Conduct in Service
Level 1: Adheres to basic service rules and maintains full compliance
Level 2: Works independently in carrying out with routine assigned tasks with limited direction
✓
 Level 3: Functions under minimal supervision in completing complex, sensitive assignments
Level 4: Take responsibility for unit/department outcomes
Level 5: Defines objectives and strategies to meet stakeholder requirements
6. Initiative
Level 1: Acknowledges the needs for new approaches and Self Development
Level 2: Modifies current approaches and eagerness to learn new things
✓
Level 3: Introduces new approaches
Level 4: Creates new concepts
Level 5: Nurtures creativity

Final Evaluation – PA Rating

Objectives for the year Behavioral and Leadership Traits
Outstanding : 81 & above
17 16
= 0.68 = 0.53 Very Good : 71 - 80
25 30
Good : 61 - 70
0.68×70= 47.6 0.53×30= 16
Average : 51 - 60
Poor : Below 50

PA Mark Distribution
Objective for the year : 47.6 Marks

According to my KPI setting my employees scored 63.6/100 in PA marks distribution. Behavioral Competencies : 16 Marks
So, in final evolution they did good according to PA rating. Total 63.6 Marks