The Compendium

of ICT Applications
for the Conduct of
Elections
 ICT2020

26
 1
Candidate
Nomination
Application
“
Candidate Nomination is the
feeder application on which
Candidate Scrutiny and
Counting of results depend
upon “
Candidate Nomination Application
Background
The Election Commission of India has traditionally been using paper method for receiving
the Candidate Nominations. These nominations were then digitized and uploaded. This
created several errors in data entry and uploads. Further, each application like that meant
for counting will have to again capture the names of the candidates on the application.

Introduction
Candidate Nomination is part of the umbrella app called ENCORE (Enabling Communications
on Real-time Environment). The application is the first input module which feeds into
Candidate Affidavit Portal, Voter Helpline Portal, EVM stock requirement, counting data
and results display.

Once digitised the application displays candidate related information like the basic profile,
party name and their original affidavit. The Returning Officer uses the application for
Candidate Scrutiny and finalising the list of contesting candidates.

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Once the nomination is finalised, the total number of contesting candidate details are
utilised by the EVM Management Software for finalising the requirements of the number
of EVM / VVPAT machines.

The information of the candidates is then published on the dedicated candidate portal
including their affidavit. Similarly, the information punched into Candidate Nomination is
also made available through the Voter Helpline and Pwd Mobile App.

The inputs of this module are used during the counting process. The Returning Officer
uses the data to enter table-wise entries for each round of declaration. All the reports of
candidate declaration, statutory reports and result declaration are all handled, using the
base information obtained from Candidate Nomination.

Finally, the results published on the ECI website as also on the Voter Helpline app use
information about the candidates from this application.

Functionality
Returning officer digitizes the complete candidate profile (Name, Father’s Name, Address,
Age Photo), Party details and affidavits that will be available for public and the same
information will be used to generate FORM 7A.

The system also allows the Returning Officer to manage multiple nominations applied by
the same candidate.

Along with the Nomination details, the Returning Officer needs to upload the scanned
copy of Candidate affidavit that will also be available in the public domain for purposes of
view and download.

Once the candidate Nomination details are entered in the ENCORE, a unique system-
generated Candidate ID and Nomination ID is assigned to each nomination applied.

Different types of Nomination reports are available for the officers such as;

● Date wise report ● Gender wise report

● Category wise report ● Party wise report
● Candidate wise report

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Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
OS: Linux
Encryption Algorithm: AES-256
Notifications: Pusher, sms and email integration

Outcome
As this is the initial feeder module on which all other modules are dependent, it is of
high importance and dependence. Correct data entry at the initial stage in the application
ensures that all other applications utilises the correct data. From the starting of the
application 40,858 candidates nominations have been digitized which include various
State Elections and most importantly the Parliamentary elections of 2019.

The simple interface of the application results in faster and error-free feeding of the
Candidate information and uploading of affidavits in the system. The candidate related
information is made available in the public domain through Affidavit Portal and Voter
Helpline App on the same day when the nomination was applied for.

This application framework will be utilised in future for allowing candidates to file
e-nomination directly, thus making the entire nomination process online.

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32
 2
Candidate
Scrutiny
Application
“
Each Candidate nomination
“
is verified and the status
is marked as ‘Accepted’,
‘Rejected’ or ‘Withdrawn’
Candidate Scrutiny Application
Background
The Election Commission did not have any application for online scrutiny of the application.
Therefore the citizens do not get to know the status of their candidate’s application nor
were the candidates aware of the status of their applications.

Introduction
It is a part of ENCORE that allows Returning Officers to do the scrutiny of the Nomination
filed by the Candidate. Each nomination is verified and the status is marked as ‘Accepted’
or ‘Rejected’ and ‘Withdrawn’ if the Candidate has withdrawn his candidature. This helps
the Returning Officer to prepare the final list of contesting candidates and assigning
symbols.

While the Returning Officer is scrutinizing the candidate application, the output of this
application is displayed to the candidate via Candidate app, to citizens via Voter Helpline
and PwD App. Thus both the candidate as well as citizens can follow the acceptance or
rejection status of Nomination. The application was launched on 10 March 2019.

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Functionality
Scrutiny of Nominations A simple interface is provided to RO for marking
the scrutiny status for each and every nomination received. This is to be done
on the day of scrutiny where the Nomination papers and supporting
documents are scrutinized and marked as either ‘Accepted’ or ‘Rejected’

Withdrawal of Nominations After Scrutiny the option is available to mark

a candidate as ‘Withdrawn’ if the candidate has withdrawn the nominations.
The Returning officer is provided with an interactive interface with search
and filter facility to sort the list of applications and view the complete
candidate profile and documents if required.

Assign Symbol Then the list of contesting candidates is prepared and the
symbols are assigned to the candidates as per FORM 7A. At any time
Returning Officer has the option to view or download the reports to see the
list of Nominations applied and the status marked.

36
 List of Contesting Candidates As and when the Returning Officer marks the
status of the Nomination and a final list is serialized and verified with FORM
7A. The Returning Officer has the option to generate FORM 7A in English,
Hindi and Regional language through ENCORE.

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notifications: Pusher, sms and email integration

Outcome
This module of ENCORE has directly connected to Affidavit Portal and Voter Helpline App
and complete information with candidate profile and status of nomination is available in
the public domain on a real-time basis as and when updated in ENCORE, by the authorized
officer.

The application has removed the scope of any middle man to modify any data. The
connection between the Returning Officer and Citizen is direct.

This has established a greater trust among the Candidate and Citizens on the electoral
system which is now transparent and widely available.

As of now 40,858 Candidates nomination has been processed through the application
across India from its day of launch.

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Name : abc Permission

State : pqr
District : xyz
Permission : Permission
to hold meetings &
loudspeaker
Date : 00-00-19
Permission from : 00-00-19
Permission till : 00-00-19

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 3
Election
Permission
Application
“
Election Permission
Application enables fast
disposal of meetings, rallies,
loudspeakers and online
generation of permissions
“
Election Permission Application
Background
The Election Commission of India used an application called ‘Suvidha’ for giving permissions
during the elections. This application was prepared for each state and had limited
functionality. The State-specific requirements were not factored into the application. The
application was web-only and there was no mobile application to update the status to
the candidate / political parties. There had been a persistent demand for state-specific
customisation and common login.

Introduction
Political Parties or any individual candidate can apply permissions in online or offline mode
during elections using Encore Web Application. Permission module allows the candidates,
political parties or any representatives of the candidate to apply for the permission for
meetings, rallies, temporary offices, and others. The app goes live after the election dates
are announced. Candidates can also track its application status through Encore Web
Application and also by using Candidate App from Google Play Store. This application
replaced the old ‘Suvidha’ App and integrated into ENCORE application. It was launched
on 10 March 2019.

The valid permissions can be now checked by the citizens using cVIGIL app also. The app

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will display whether the permissions displayed by the political party or the candidate is
valid or not.

Features of the application

There are two web portals in the Encore-Permissions:
1) Apply applications in Offline Mode.
2) Apply applications in Online Mode- Visit https://suvidha.eci.gov.in/ &
to check the application status download the android mobile app -
h t t p s : // p l a y . g o o g l e . c o m / s t o r e / a p p s / d e t a i l s ? i d = s u v i d h a . e c i . g o v .
in.candidateapp&hl=en_IN.

=> Offline Mode allows Assistant Electoral Registration officer/ Returning Officer/ District
Election Officer/ Chief Electoral Officer/ Permission Cell Incharge level officers to apply
offline permissions.

=> Online Mode allows candidates to apply permissions directly using the candidate web
application.

This system is for applying, processing, granting and monitoring permissions. Candidates
and political parties can apply for permissions
during the Election Campaign.

Process Flow P
e
rm
is
s
io
n

1) All masters (permission assign

level, police station, approval authority,
locations, permission cell in charge)
will be created at CEO/DEO/RO level
& then aftercandidates/political parties
can apply for permissions.

2) 48 hrs before candidate & political

parties can only apply permissions from
the date of event & they can get
permission only up to 72 hrs from the
date of issue.
3) Candidates/Political parties will receive the updates via SMS.

4) Officers-CEO/DEO/RO will also receive the new application update via SMS.

5) Permissions apply mode-Offline & Online will be stopped 48 hrs before the
poll date.

42
Technology
Web/API Development : PHP-Laravel
framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notifications: Sms and email integration
Cloud Load Balancer.

Outcome
The Encore Permissions platform has been widely
used by candidates in both national and state
elections. In 2019 general elections, a total number
of permissions were 2,48,737, while on the other
hand 77,093 candidates’ permissions were received
in 2019 state elections.

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44
Candidate App
“
Contesting Candidates can
monitor the status of their
nomination and permission
status by using Candidate
“
mobile app
Candidate App
Background
Earlier candidates and political parties were informed about their candidature and
permissions status only by way of paper. There was no online method for intimation and
the candidate had to visit the office to get the details of their permissions.

Introduction
Presently nomination and permission is filed through a web application namely ENCORE.
To make it accessible for candidates so as to check the status and get the updates of
his application, the android app can be downloaded from the Google Play Store called
‘Candidate App’. The link to download the application is https://play.google.com/store/apps/
details?id=suvidha.eci.gov.in.candidateapp&hl=en_IN. This mobile app allows candidates to
check the status of their nominations and permissions filed via ENCORE.

This application was launched by ECI on 13 March 2019.

Functionality/ Features of the application

Candidate App is used to track the nomination/ permission application status. Once the
application is registered in ENCORE by the Returning Officer, the periodic status updates
are available via notifications.

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Permission
Rejected

Application
Status

Permission
Accepted

48
Process Flow
User authentication through mobile number and OTP.
Track nomination permission application status.

Technology
Programming Language:
Core-Java
System Software:
Android Studio

Outcome
Candidates can now get the live status of submitted applications, candidates can check
and track their submitted applications status using the mobile app which is very helpful in
application processing.

The application boosts the transparency initiatives of the ECI. The candidate gets to know
on a real time basis whether their application has been rejected or accepted.

In future, the candidate can fill in the nomination and receive permission directly from the
mobile app.

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50
Nodal App
“
Nodal app provide flexible
ways to Fire, Revenue, Police
Departments to give their ‘No
Objections’ for Candidate/
Political parties request for

gets aggregated status for

early disposal
“
permissions. Returning officer
Nodal App
Background
Before the latest infusion of technology, each permission required that Nodal Officers
of various departments issue No-Objections, before the permission applied for by
the Political party / Candidate was accepted by the Returning Officer. The practice in
vogue was to call all the nodal officers at one designated place and summarily issue the
permissions.

Introduction
Technology has now enabled an integrated app for election permissions. Once the
permission is sought from the Returning Officer, then there is no need to seek individual
No-Objection from various departments like Fire, Revenue, PWD, Police etc. With the
launch of Nodal App, it is no longer binding for officials to sit at one place. All Nodal
Officers are registered as part of the ENCORE and they receive notifications on the mobile
app, as and when a request for permission arrives. They can accept/reject permissions
and upload their status by using the App. Nodal officers can automatically assign and
get push notification as the permission is applied for. The Nodal App allows officers to
take immediate action i.e. whether Objection or No- Objection is to be granted to the
candidate along with reasons for the same.

This application was launched on 13 March 2019.

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Functionality/ Features of the application

Nodal Officer will receive a push notification
on each permission request. Nodal Officer
has to reply within 24hrs and in case the same
are not replied to then those permissions will
be bypassed to a higher level implying that
these can then be replied at RO, ARO, CEO
or DEO level.

Process Flow
1) User authentication through mobile
number and OTP.
2) All new applications will be visible in
the Open Tab.
3) Take action (Objection/ No Objection).

Nodal App login is based on OTP. All new

applications will be visible in the Open section
Nodal officers have to take action (Objection/
No Objection) within 24 hrs else that permission
will display in overdue section.

Technology
Programming Language: Core-Java
System Software: Android Studio

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Outcome
This application has improved the efficiency of the Nodal and Returning Officers for
granting permissions during elections. It has greatly reduced the time and clutter.

Secondly, it has provided mobility to Nodal Officers. By using the mobile app, they can
transact all the work assigned to them.

A total number of 1,31,355 applications have been processed through the Nodal Mobile
app.

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Name : xyz
Party Name : pqr
Assembly constituency : abc
State : abc
Application Date: 01-02-19
Current status : Accepted

Candidate Personal Details :

Father's / Husband's Name : pqr
Name : xyz
Address: : abc pqr xyz 12345
Gender : Male
Age : 37

Bank Details :
Bank Name : abc
IFSC : 1234

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 4
Candidate
Affidavit
Portal
“
Candidate Affidavit Portal
has facilitated democracy
by allowing voters to make“
informed choices about their
contesting candidates
Candidate Affidavit Portal
Background
The affidavit used to be displayed at the ECI website on a separate server. This was a
separate exercise to upload the document. There was no link between the affidavit and
the candidate profile. Thus finding the name and affidavit of the contesting candidate was
difficult.

Introduction
Candidate Affidavit portal is a part of ENCORE that allows citizens to view the complete
list of Candidate Nominations who have applied for the elections. To help the citizen to
know the candidates, a complete candidate profile with photo and affidavit is made public
as and when the Returning Officer enters the data.

Earlier, the affidavit was uploaded separately and there was no link between the affidavit
and the candidate profile. With the integration of Affidavit portal in the ENCORE, the
process has been simplified and the errors are reduced. This portal was launched on 10
March 2019.

Functionality
For ease of citizens, the information on this portal is under categories as -

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Nominations Applied, Accepted, Rejected, Withdrawn and Contesting. Interactive

interface features are also provided like filter and search to drill down from state level to
Constituency level and Candidate level.

Enter the following URL https://affidavit.eci.gov. in/

Latest election is already displayed

Select the type of election Parliamentary/ Assembly election

Select State

Select Constituency

Click on Filter

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Load balancer

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Outcome
It displays the complete list of Contesting Candidates in the sequence as per FORM 7A
which is the same as on the EVM machine. The Affidavits and counter-affidavits are
available for citizens to view and download. Information such as the size of the affidavit
and total download counts is also available on the Portal.

Affidavit Portal has improved the transparency to a large extent by making the original
affidavit online. These affidavit are also available from the Voter Helpline Mobile App.
Thus citizens are able to read about their candidates at the convenience of their mobile or
desktop and make an informed choice.

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70%
50%
30%
20%

01 02 03 04

PARTY A PARTY B PARTY C 75%

PARTY D

25%
55%

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 5
Voter Turnout
Application
“
Voter Turnout displays
estimated live date from
polling station about male,
female & others turnout
“
Voter Turnout Application
Background
Earlier, the 2 hourly voter turnout used to be captured by Returning Officers from Polling
Station, thereafter the report used to be sent to District and then to Chief Electoral
Officers. The CEO would then compile and send the report to ECI. The media, however,
would get the voter turnout only at the end of the day.

Introduction
Voter Turnout was launched mid-way during the Parliamentary Elections of 2019 and it
completely transformed the way the voter turnout was shared with the media and citizens.
With the launch of the Voter turnout, the turnout is auto-compiled as and when the
Returning Officers enter the data. During the day, only percentage voter turnout is entered
by the respective Returning Officers. Once the polling party reaches back to the reception
centre, a detailed voter turnout consisting of male, female and others are then entered
into the system. The Voter turnout app is available both as an android mobile app and also
on the desktop.

The Desktop link is here: https://eci.gov.in/voter-turnout/

It also helps the officers to analyze the voting trends and take action if any exceptional
behaviour is noticed.

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Functionality
The mechanism involves simple entry of estimated cumulative percentage turnout
through the web or mobile app during the currency of the poll. These entries are to be
done without fail in a designated time slot by the Returning Officer /Assistant Returning
Officers int he ENCORE Portal.

After the end of the Poll, System allows entry of detailed turnout reports - Constituency
wise and Polling Station wise which includes Male, Female, Others gender number against
the total number of electors.

This new mechanism simplifies the data entry of two-hourly voter turnout and helps in
timely dissemination of the information on a real-time basis.

To ensure timely entries for each Constituency, Returning officers are provided with the
option to enter the Poll percentage through ENCORE Web Portal or ENCORE Admin App

The entries to be made

● Estimated Voter Turnout 2 hourly

● Detailed Voter Turnout after End of Pol

Process Flow
Following are the roles and responsibilities:

Official Role

Returning Officer/ Assistant Returning Officer Data entry as per the time slot

Ensuring data entry on allotted time slot

District Election Officer
And Generation of Report

Chief Electoral Officer Monitoring and Generation of Reports

Election Commission of India Monitoring and Generation of Reports

Each Returning Officer is required to make the entries of estimated Voter Turnout in the
following time slots:

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 End Time of
Poll Turnout Report Allowed time slot
Data entry time slot
Timings (Entry is frozen
after this time)

9 AM Report 7.30 AM to 9.30 AM 9.30 AM

11 AM Report 9.30 AM to 11.30 AM 11.30 AM

1 PM Report 11.30 AM to 1.30 PM 1.30 PM

3 PM Report 01.30 PM to 3.30 PM 03.30 PM

5 PM Report 04.30 PM to 5.30 PM 05.30 PM

CLOSE OF POLL Anytime after 3 PM Not Frozen

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notifications: Sms and email integration
Load balancer

Outcome
This simple and time-bound mechanism of Voter turnout entries by Returning Officers
ensures error-free and real-time dissemination of Voter Turnout trends to Election
officers and Citizens directly through ECI website and Voter Turnout App. The Process
is incorporated in the workflow of the Returning officers and the alert system of the
application itself ensures 100% entries to be done on time.

The media houses get the turnout result in real-time and are now officially used by the
News Portal to display the voter turnout. This has removed the guesstimates and has
established a single-source of truth.

Similarly, nobody has to wait to know the turnout results until the end of the day.

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68
Voter
Turnout App
“
Voter Turnout App provides
“
real-time voters turnout to
citizens and media
 UT
NO
TUR
R
VOTE

Real Time Voter Percentage

20%
70%
30%
70% 40%

50%

30%

20%

Voter Turnout App

Background
The display of the voter turnout has been very limited and was only by way of press
releases. The voters did not come to know about the voter turnout on a real-time basis.

Introduction
Voter Turnout App made it easy for the users to view the real-time information about
the estimated voter turnout on their mobile phones during the General Election 2019.
Voter Turnout App is used to display real-time voter turnout details of each Assembly
Constituency/ Parliamentary Constituency including the number of men, women and
third gender. Not only citizens but the application can also be used by media houses to
capture live voter turnout data.

The Voter Turnout application allows citizens to access the cumulative voter turnout
percentage overall as well as for each state separately. The app also allows the user to
share the poll percentage with their contact via Facebook, Twitter, Gmail, and Whatsapp.
The application was launched on 18 April 2019.

The application is available from google play store here: https://play.google.com/store/

apps/details?id=in.gov.eci.pollturnout&hl=en_IN

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Functionality
The application is designed to show the Estimated Voter Turnout for each state which can
be drilled down to District and Constituency level.

The information is displayed in real-time from the Voter Turnout ENCORE Server. There is
no data entry provision in Voter Turnout App, as it is only meant for the dissemination of
the estimated Voter turnout percentages.

The main features of the App are:

Estimated Voter Turnout live poll percentage (Poll Day)

Share poll percentage (Via Facebook, Twitter, Whatsapp, Gmail etc.)

Filter Election type (to view Election wise, State-wise, District wise, Constituency
wise)

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Technology
Programming Language: Core-Java
System Software: Android Studio

Outcome
The application has been used extensively by the media and other users ever since it was
launched. During the poll days this application was used by 2,08,602 users to view the
turnout. A sharing option was introduced where a user can share turnout directly from the
app to social media.

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74
 6
Election
Counting
Application
“
Nowhere in the world, the
results are as big but as fast
and authentic as that of
Indian Election Commission, “
clearly aided by the Counting
Application of ECI
Election Counting Application
Background
Earlier, the returning officer would compile the report on paper, excel sheet or state-
specific application. Thereafter the data used to be inputted into the ECI main website for
display of results. This caused delays, errors in data entry and most importantly added up
work of the returning officer.

Introduction
ENCORE Counting is the most vital and robust module that has been developed to run on
the Counting day for counting of votes, monitoring of end to end process and declaration
of Results by the Returning officer.

The ENCORE counting application is an end-to-end application for returning officers to

digitize the votes polled, tabulate the data each round-wise and then take out various
statutory reports of counting. The application was launched on 10 March 2019 and has
now been evolved into a complete counting application wherein the returning officer can
now enter the votes polled each table-wise.

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Functionality and Process flow

Counting Application has been deployed for entry of counting data on the results day. This
module uses the same data of Contesting candidates that are finalized by the Returning
Officer after scrutiny of the candidates.

The Application is designed in a way that the series of work to be done by the Returning
Officer in the System will automatically be popped up one after another. This actually
helps the Officers to do the work in a systematic way and bounds them to follow the
procedure.

Returning Officer is the key person for the counting software but for the help in the
data entry part, additional Returning Officer- Computer Agents can be created. These
additional users only help in data punching, all the decisive powers are with the Returning
Officer Login only.

On the Counting day once the pre-check of data is completed, the Returning Officer
starts the counting module by setting up of No. of Rounds scheduled and then as per the
counting start time the entry of EVM Votes counted on each Table is entered for Polling
station wise. After entering this data, it is mandatory to take the printout of TRV (Table-
wise Recording of Votes) to verify and sign it. Similarly, the data for all tables in that Round
is entered and verified. Returning Officer then verifies the completed Round data through
RDF (Round Declaration Form) and publishes it for public view. Returning Officer also
enters Postal / ETPBS Votes for the respective Constituency which is also verified and
signed before publishing.

To ensure faster dissemination of authentic information, the data is first entered in

ENCORE before the round results are announced at the counting. The timely publication
of the round-wise information is vital for establishing a single source of authentic data.

Features
Fast and Robust

Secure with 2 step User Authentication

Simple and Interactive Interface

Facility to save data as draft till publishing

Editing of data based on user role

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 Download and Print option available for data verification

Various Forms like FORM 21C, FORM 21E and FORM 20 generated directly
from the system

Audit and Transaction Logs are maintained.

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notification: SMS and email integration
Load balancer

Outcome
Declaring results in Indian Elections with data of 8026 candidates and 61,36,56,298
voters is a herculean task. Nowhere in the world the results are displayed as fast and in
as authentic a manner as has been done in India. The application is hardened for cyber
safety so that the results published by the Election Commission of India are authentic and
are always available. Similarly, it has aided the Returning Officer in the computation of the
votes.

The Timely and Accurate Round-wise Trends and Results are widely published through
ECI Results Portal, Voter Helpline App and Election Trends TV which is playing a vital
role for establishing a single source of truth. Simplified process and validation checks at
various levels has made the system more effective and Robust.

Various essential Forms at the level of Returning Officer are

generated from the system itself like: FORM 21C (Formal
Declaration of Result), FORM 21E (Certificate of Return of
Elections), FORM 20 (Final Result Sheet).

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80
 7
Results Trends
TV
“
The results are shown with the
Infographics and displayed
with auto-scroll panels
“
through large display screens
outside counting hall or any
public place
Results Trends TV
Background
Earlier the results were primarily displayed only through the website which used to get
updated at certain intervals. There had been minimal interactive platform for direct citizen
engagement.

Introduction
Election Commission of India has launched Election Trends TV, on which the graphically-
rich micro-details of trends & results are published in real-time. As and when the counting
data for each round is entered after officially it’s been declared by the Returning Officers,
the data is displayed on the Election Trends TV, without any manual intervention using
advanced secured technologies. These panels can be customized and configured, for
display automatically in public places using large TV Panels by Returning Officers & Chief
Electoral Officers.

Functionality
The counting software developed by ECI i.e. ENCORE (Enabling Communications on Real-
time Environment) allows Returning Officers to enter counting data which is available
through Election Trends TV. Only the Officers involved in Elections and registered in

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RESULTS TRENDS TV

84
ENCORE for their respective State, District and Constituency and can customize this
through their authorized login.

The customization can be done to view the results of a complete state or selected
Constituencies.

The results are shown with the Infographics and displayed with auto-scroll panels through
large display screens outside the counting hall or any public place.

Outcome
This new Arrangement made by Election Commission of India for prompt and accurate
dissemination of results has created a milestone in the way of displaying the Election
Results in Public places on larger screens. The media houses can now get the results in
real-time by viewing the results through the Results Trends TV.

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86
 8
Index Card &
Statistical
Reporting
Application
“
34 types of statistical reports
after the elections are
automated and published on
the ECI website
“
Index Card & Statistical Reporting
Background
Earlier, there was a separate Index card application which has to be entered by each of
the returning officers. The data from the counting table had to be first migrated into a
separate Index card application, and thereafter the data would be edited and corrected to
generate the print copy of the index cards.

Introduction
Index card module of ENCORE allows the Returning Officer to fill the Index card online
after counting that contains each and every detail of elections from the schedule of
elections to the declaration of results. This module helps the Election Commission to
generate different statistical reports that are then published on the ECI website for Public
view and analysis.

Upon the successful launch of Index Card Application, the process of publication and
verification has been simplified. The application was launched on 24 May 2019.

Functionality
Online Index Card: Once the counting is completed, each Returning officer fills the

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Index card online for their respective constituency that contains the complete
information of elections like Electors, Voters, Candidates, Party, Votes, Results and
Returned candidate etc.

Verification of Data: The data entered online by Returning officers for their
constituency is verified by Chief Electoral Officer and then by the Statistical
Division of ECI. The system is designed in such a way that it provides a great
help to the verifying officers by showing the exceptions where the data is not
entered correctly.

Generation of Statistical Reports: Different Statistical reports are generated on

the verified data of Index card entered in the system. An additional feature is
provided where the reports are first generated as a draft to get it verified by the
senior officers of ECI and then final Reports are generated and the complete data
is frozen and made non-editable.

The Reports like Highlights of Elections, Party performance, Constituency wise Voter
turnout, List of Participated and Successful Candidates, Party wise seats won etc. are
published on ECI website.

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Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Load balancer

Outcome
The integration of Index card into ENCORE has brought consistency in the publication of
final results data. 34 types of statistical reports are generated from the system which is
all automated. The Statistical Division gets the portal to cross-check and validate the data
before publication.

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 9
Expenditure
Monitoring
Application
“
Candidate Expenditure
application monitors the
day to day expenditure and
comprehensive reports are
available to the decision
“
makers
Expenditure Monitoring Application
Background
There has been no ICT initiative for the digitisation of the expenditure monitoring system
and all the work was previously done manually.

Introduction
For monitoring day to day election expenditure incurred by the candidates, the election
expenditure monitoring mechanism has been put in place in each constituency. Maintenance
of the day to day account of election expenditure by the candidate is mandatory. Though
the account of election expenditure is required to be submitted within 30 days from the
date of the declaration of the result, monitoring has to be done on a regular basis during
the campaign period so as to properly and correctly account every election expenditure
incurred by the candidates and political parties during this period.

The Online application of Expenditure provides for capturing of expense by candidate

over public meetings, posters, banners, vehicle, and ceiling for candidate expenditure.
The application was launched on 24 May 2019.

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Process Flow
1) Monitor expenditure of candidates/political parties incurred during the election
2) Assessment of abstract statements and the expenditure as shown by the candidate
and political parties
3) Verification at District Election Officer (DEO) Level

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notifications: Pusher, sms and email integration
Load Balancer

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Outcome
The application has brought in online
mechanism to monitor the funds given by the
political party to the candidate, Funds were
given by others to the candidate, Expense
understated or not, Candidate expenses
exceed ceiling amount or not. All the reports
are compiled and presented to the officials at
ECI for closer monitoring.

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10
Booth App
“
QR code-based Voter Search“
for faster polling and Real-
time Voter turnout
Booth App
Background
The polling process requires manual search of the name of the electors from the book.
The majority of the time in the polling station is spent on performing the search. Similarly,
as per the Commission prescription, every 2 hour report needs to be sent regarding poll
turnout. There are multiple errors due to incorrect entries and manual entries. Later on,
there is a lot of hassle on reconciliation of the figures from EVM Votes to the voter turnout.
The Voters rarely get to know the queue at the polling station and young voters get
dissuaded due to the long queue.

Introduction
Booth App is an integrated app of the ENCORE application, which facilitates in faster
identification of voters using encrypted QR code from the digital marked copy of the
electors. This reduces the queue, helps in faster polling and allows error-free recording of
two hourly poll turnout with minimal intervention.

Booth App was piloted in Hamirpur (Uttar Pradesh) in 5 polling stations, 3 assembly
constituencies (Samastipur, Kasba Peth and Phagwara) of the three states (Maharashtra,
Bihar and Punjab) and thereafter launched in 10 ACs of Jharkhand in November 2019.

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The whole process consists of the creation of encrypted QR code which is printed in the
Photo Voter Slips. The Citizens can alternatively download the digital photo voter slips
from the Voter Helpline App. The voter presents with the QR coded slips at the reception
of the polling centre. The Booth level officer scans the QR code and allows entry of the
voters whose names are listed. Inside the Polling Station, the polling official again scans
the QR code to verify the identity of the voter before allowing the voter to poll. Polling
Official marks the entry of the voter inside the polling station using the booth app in the
mobile phone.

The recorded entries are then transmitted back to the central server of the ECI. The
Returning Officer gets to view the information rich dashboard in a real-time voter turnout,
events and incidences and various poll events.

On the other hand the Presiding Officer enters and records all the ancillary activities like
dispatch details, mock poll, poll start and poll end. All types of incidents and events are
also recorded from the mobile app.

The sector magistrate monitors the poll turnout in all his allocated Polling Stations and
does the EVM replacement through the mobile app. He uses the reserve machines from
his stock and replaces the deployed one due to malfunction/replacement requests. The
website of the booth app is available here:
https://boothapp.eci.gov.in

Functionality/ Features of the application

1) Fast electors search in the polling station using QR code
2) Advance Queue information to Voters used Artificial Intelligence
3) Real-time Voter turnout information to Voters and Officials
4) Assist Polling Official in the detection of duplicate voting

Fast electors search: The Voters have distributed QR code-based Photo

Voter slips. The voters present with QR code enabled slips at the Polling
station. Alternatively, a Voter can carry a Digital Photo Voter slip for
paperless entry. Without the use of the internet, the voter is searched from
the mobile app. In case of absence of QR code-based Photo Voter slip, the
voter is still identified through EPIC or Name search.

Authentic Identification: Once the QR code is scanned, the mobile app

correctly and instantly identifies the Voter and presents to him the coloured
photograph along with the complete elector’s details. Marking attendance

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is instantly done through the booth app. The process is simplified and adds
to the authenticity. In future, the Polling Official will not require to carry
bulky paper documents containing the Voter list.

Advance Queue Information: Using Artificial Intelligence and advanced

mathematical models, the booth app calculates the queue at the polling
station. This information is then pushed to the Voter Helpline Mobile app.
The Voter using their mobile phone can check the current queue and plan
their visit accordingly.

Real-time Voter turnout: The booth app is configured to connect to the

central ECI server in a minimalistic way and transmits the data in an
encrypted manner. This helps in giving meaningful information about
gender-wise polling, age-wise polling, speed of polling, traffic during the
day and other poll-related events and incidences. This helps the Election
officers in making the right decision at the right time.

No Duplicate Entries: The Booth app auto-detects the duplicate entries and
prevents repeat voters from entering the polling station. The Polling Official
get a loud sound on his mobile phone. The duplicate voter cannot be allowed
to be entered into the Polling station as booth app will not accept it.

Real-Time Event and Incidence: The Presiding officer also uses the booth
app to record poll incidences and events. The PRO can register any poll
incidence like a riot, Fraudulent defacing, destroying or removal of the
list of notice or other documents at the polling station, Natural calamity,
Booth capturing, Failure of voting machine. The incidence reported by PRO
is flashed to the Sector Magistrate, District Election officer as a red alarm.

EVM / VVPAT inventory Management: The booth app has a module for
sector magistrate who is responsible for carrying reserve EVM/ VVPAT
machines. Upon reporting by the Presiding Officer through the booth
app itself, the sector magistrate gets an alert and the inventory replacement
are recorded on the app. This way the decision-makers get to know the
statistical report and the reason for replacement instantly compiled on the
dashboard.

Presiding Officer Diary: From Voter turnout to incidences the PRO records
all the data in the booth app to generate a digital PRO diary. PRO also

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receives the poll material and record in the app. He reports his arrival in the
polling station through the app and also the poll start and end time.
This minimises the paperwork, speeds up reporting mechanisms and
provides assimilated reports in the dashboard to senior officers.

Real-time information of Polling party through GIS: The polling party

location is also tracked on the map view. This helps in correctly locating
the polling parties. The Presiding officer is also tracked from the booth app
and thus immediate intervention is provided. The sector magistrate location
is also visualised on the GIS dashboard, thus in future the last mile
information about reserve machines will be available for decision-makers.

Process Flow
1) Booth Level Officer scans the QR code-based physical / digital photo voter slip at
the entry gate
2) Inside polling station, first polling official scans again and mark the attendance of
voter
3) You can now vote

Step 1: Presentation of Printed Booth Slip / Voter Helpline digital vault with QR CODE at
Help desk (BLO)

Step 2: Polling officials scan the QR code of Printed booth slip/Voter Helpline digital vault
with QR CODE and verify the voter details through Booth App.

All four types of users (BLO/PO/PRO/SM) use Booth App to Login, features of each user are
listed below

BLO Booth App

1) Login in Booth App using Mobile number and OTP (registered by RO in ENCORE)
2) Perform Device compatibility check
3) Scan every voter who come to Polling Station (No skipping)
4) Ensure data sync to server using view status screen

Polling Official Booth App

1) Login in Booth App using Mobile number and OTP
2) Perform Device compatibility check
3) Mock Poll activity
4) Start Poll

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5) Scan and identify the voter by matching the details and mark attendance
6) Ensure data sync to server using view status screen
7) Poll End

Presiding Officer Booth App

1) Login in Booth App using Mobile number and OTP
2) Perform Pre-Poll activity like Infra check
3) Report at Polling stations with GIS capture
4) Feedback for Polling Stations
5) Entry PRO Diary
6) Report EVM malfunction and incidence

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Sector Magistrate Booth App

1) Login in Booth App using Mobile number and OTP
2) Review received notification in App for EVM malfunction and interruptions.
3) EVM replacement if required with reserve machines
4) View Voter turnout Polling station wise and monitor
5) View Polling station details and contact details of Polling parties

Technology
Core-Java for Android app development
Web Dashboard/API : REST Based API using Laravel framework(LAMP)
Database : Maria DB
Encryption : AES 256 CBC

Outcome
The booth app has been used in 4709 total polling stations. A total of 19288 number of
officials which include Polling Officials, Presiding Officers, Booth level Officers, and Sector
Magistrate have used the booth app as of now.

Identification of Voters through Mobile App: Instead of searching from the physical list
of electors, Polling officials were able to instantly search the voters by using booth app.
1818923 number of identifications have been done through booth app

Faster Polling: As the voters are identified from the QR code instantly, the majority of the
time is saved for the polling official. The mobile app displays the coloured photograph
along with complete details of the voter, the Polling staff are instantly able to identify the
voter.

Preventing duplicate voting: The inherent feature of the application is to prevent duplicate
voting. If the voter again enters with the same Slip, the booth app instantly displays and
make a sound that the voter has already voted. As and when the connectivity improves,
the duplicate voters can be identified across the polling stations too.

Queue Information through Voter Helpline App: By using Artificial intelligence, the voters
could see for the first time the queue in their polling station. Thus voters were able to plan
their visit in advance to the polling station

Token Number for queue management: The BLO app gives the token number to voter
which is generated from the booth app. This aids in queue management.

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Online Submission of PRO diary: The Presiding Officers are now able to fill in their
statutory diary online including turnout, events and incidences.

Real-time updates on Poll incidences and Violations: PRO can now directly
send SOS messages informing about any poll violation and incidences to Sector Magistrate
and Returning Officers.

EVM Replacement through the Mobile app: Sector Magistrate for the first time are able
to do the EVM reserve machine replacement from the mobile app. Upon receipt of the
message from PRO, the Sector Magistrate allocates the reserve machines and takes back
the defective machines through the mobile app.

Real-time Voter turnout: Instead of manual feeding which has so much data entry and
calculations errors, Polling Officials were able to send the real-time report directly. There
has not been any manual intervention in the entry or sending the 2 hourly turnout report.

Detailed Poll Events reports: Returning Officers are now able to get the report such as
time of polling party dispatch, arrival, mock poll start, poll start and poll end reports on
the dashboard.

Rich poll dashboard: The dashboard now shows the reports such as gender distribution of
voters in real-time, male/female/others distribution, queue at the polling station, speed of
the poll, the busiest hour of the polling station, events and incidences and voter turnout
in the real-time.

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11
cVIGIL
“
cVIGIL is a success story
made by those who sought
and those who sighted, those
who mentored and those who
mentioned, those who cared
“
and those who dared
cVIGIL 10:30 AM 100%

Model Code GPS Tracking

of Conduct

Real Time Video

Audio, Image STATUS IN 100 MINUTES
Status in
100 Minutes

Live Monitoring

cVIGIL
Award of Excellence’ for eGovernance 2019

Background
India being the largest democracy requires strict enforcement of Model Code Conduct
(MCC) to ensure free and fair elections. From past many elections, the enforcement
machinery has been brought into place which used to identify and take appropriate action
against violators. So far, the complaints about violations of Model Code of Conduct often
could not be followed instantly, leading to the violators escaping detection from the
action squads. Also, due to lack of any documented evidence in the form of pictures,
audios or videos it was seen as a hurdle in verifying a complaint. Further, the absence of
a robust response system to quickly and accurately identify the scene of occurrence of
violations with the help of geographical location details hampered election officers’ ability
to apprehend the violators.

Introduction
cVIGIL empowers Citizens to report Model Code of Conduct Violations such as bribery,
free gift, liquor distribution, playing loudspeakers beyond the permissible time during the
elections. By using a simple mobile app, the citizen captures the live photo or video. The
Election machinery comes into action immediately as they get the evidentiary proof of
the violation. Every cVIGIL case is acted upon and replied back with the action taken in

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the 100-minute timeline. The cVIGIL is now being used in Delhi elections. Since its first
pilot in five states’ Assembly General elections during October- December 2018 till the
Jharkhand State Assembly General elections during November-December 2019, a total
number of 1,71,745 cases have been filled through cVIGIL and from which 1,27,567 (74%)
of the cases have been found correct.

The mobile app is available at Google Play store here: https://play.google.com/store/apps/

details?id=in.nic.eci.cvigil&hl=en_IN and in Apple Store here: https://apps.apple.com/in/
app/cvigil/id1455719541

The Election Commission of India designed and developed a simple yet effective mobile app
called cVIGIL. At its core, cVIGIL draws on the idea of community policing. It spurs
citizen engagement, and participation in the enforcement process. It assumes officials
need citizens, and a trust-based partnership to properly conduct elections. And the
mobile application facilitates that partnership by creating awareness, building trust, and
confidence.

cVIGIL has firmly taken root in the Electoral System of India. The initiative of the Election
Commission of India will go meaningfully a long way in engaging Citizens in the electoral
process but also meaningfully bringing in a level playing field. In coming times, cVIGIL will
become the linchpin of democracy. However, there are many things that need to be done.
The first thing is about its reach. A lot of efforts need to be done for its availability to the
common man.

cVIGIL is a major transformative application which has simplified the recording, reporting
and resolving the complex model code of conduct violations during the elections period.
By use of this technology, Election Commission of India has ushered in an era of greater
transparency and involvement of common man in the electoral process. As citizens
become more aware about it, the more they will feel part of the elections and better will
be the participation in democracy.

cVIGIL has won the ‘best Excellence Award’ for the year 2019 given by Computer Society
of India. The award was given on 17th January 2019 at KiiT Bhubaneswar.

Functionality/ Features of the application

cVIGIL Citizen Mobile App
cVIGIL was built to report Model Code of Conduct violations during elections. The app
prioritized the speedy and effective actions by authorities and promised users status
reports within 100 minutes. This “100-minute” rule made the app a reliable way to report

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violations. The 100-minute time-lines infused the energy into the enforcement staff and
a sense of urgency prevailed.

Register Complaints: The app allows every citizen within the election
boundaries to report the Model Code of Conduct / Expenditure Violations
by taking photo/audio/video through their mobile phones by signing into
the application.

Anonymous User: The app also allows the citizen to complain anonymously,
without revealing their personal details/ identity.

Geotagging: The app automatically enables a geo-tagging feature when

users switched on their camera in the cVIGIL to report a violation, which
helps the field unit to know the precise location of the incident.

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cVIGIL
Investigator
App
“
Flying squads receives the
violation cases reported from
cVIGIL app on their mobile app.
The investigation happens
through the app and report is
“
also sent through the app
cVIGIL 10:30 AM 100%

Model Code GPS Tracking

of Conduct

Real Time Video

Audio, Image STATUS IN 100 MINUTES
Status in
100 Minutes

Live Monitoring

cVIGIL Investigator App

cVIGIL Investigator app has been made for the Field units like Flying Squads &
Static Surveillance Team to investigate the cVIGIL Citizen cases and conduct
Suo-Moto case reporting.

Instant Action on incidents: The application forced the Field Unit to reach
the spot of the incidence within 15 mins and only then they could upload
their report.

Suo Moto: One of the important byproducts of the cVIGIL was the use of
cVIGIL by Field Units themselves to file suo-moto cases.

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cVIGIL
Monitor App
“
Chief Electoral Officer &
District Election Officers get
all the cVIGIL cases in their
jurisdiction for monitoring.
Based upon the sensitivity,
any case can be emphasized
or highlighted for deep
investigation
“
cVIGIL 10:30 AM 100%

Model Code GPS Tracking

of Conduct

Real Time Video

Audio, Image STATUS IN 100 MINUTES
Status in
100 Minutes

Live Monitoring

cVIGIL Monitor App

cVIGIL Monitor App provides access to all cases filed in the jurisdiction to Chief Electoral
Officers (CEOs) and ECI Officials from where they can emphasize and highlight important
cases for speedy investigation and redressal.

Monitor Live Case: This technology was used for live case monitoring of all
the violation complaints directly through mobile devices.

Emphasize/ Highlight cases: Officers can highlight/ Emphasize the cases

for prompt resolution and enforce the time-bound pressure on flying squads.

Live Status of complaint: Real-time tracking allows citizens and other

officials, to check the progress of complaints.

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cVIGIL Decider
App
“
The returning officer has the
vital role in deciding a cVIGIL
case within 50 minutes.
The decider App provides all
information and investigation “
reports for the returning officer
to decide the case
cVIGIL 10:30 AM 100%

Model Code GPS Tracking

of Conduct

Real Time Video

Audio, Image STATUS IN 100 MINUTES
Status in
100 Minutes

Live Monitoring

cVIGIL Decider App

cVIGIL Decider App/ Dashboard enables the District Electoral Officer (DEO) / Returning
Officers (ROs) to decide upon the cases which are sent by the Investigator at the
convenience of their mobile phones or system.

View Live cases: Decider can access all MCC Violation complaints and check
real-time progress.

Action on Cases: Decider/ Returning Officer can take actions such as Drop,
Decide, and Escalate on cVIGIL cases after the report submitted by the Field
Unit.

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cVIGIL
Observer App
“
The General observers
monitors both cVIGIL model
code of conduct violations and
flying squads position. He can
call or approach from within
the app to any field unit by
using in-built GIS maps
“
cVIGIL Observer App
cVIGIL Observer App allows Observers and other staff authorized by ECI, to see MCC/
expenditure violation, Appointed for general observers, expenditure observers, police
observers may login with Observer ID and Password and avail below features

1) Observers can view the cases falling under their jurisdictions

2) Highlight the cases if urgent attention required
3) Give observation after the investigation is complete by FST.
4) Observers can comment only, after a Field Unit has submitted ‘action taken’
reports on them.

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cVIGIL Portal
“
The GIS based dashboard
provides the District officer
the real time cVIGIL cases.
The allocation to flying squads
happen in the fly. All cases
are managed & monitored
through the dashboard
“
cVIGIL Portal
Robust monitoring of cases using the cVIGIL portal allowed the Chief Electoral Officers,
Returning Officers and the Commission to investigate delays, incorrect decisions, and
recurring instances of lethargy.

Assignments of cases: The vigorous case allocation using cVIGIL portal

allowed the officers to create a robust response/ redressal system.

Real-time status Tracking of field units: Real-time tracking of the field units
enforced the time-bound pressure on them, but on the other hand, making
sure that they actually reach the location of incidence.

One of the fundamental shifts the cVIGIL brought in its 77% success was the GIS based
location tagging. For example, the app automatically enabled a geo-tagging feature when
users switched on their camera in the cVIGIL to report a violation. This meant that Flying
Squads could know the precise location of a reported violation, and the image could be
used as evidence in a court of law. Here then is a case where the First Information Report
also becomes critical evidence, should a legal process unfold. And, technology-enabled
enforcement mechanisms ensured that flying squads were at the site of a reported
transgression.

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Technology
Core-Java for Android app development & Swift for iOS App
Google Map API for GIS capture
Open source Maps for boundaries
Web Dashboard/API: PHP-Laravel framework(LAMP)
Database : Maria DB
Third Party integration for App notification: Pusher, SMS & Email
SSL, AES-256 CBC encryption

Outcome of the application

In election management terms, cVIGIL achieved three things: bottom-up enforcement
of laws, timely and effective enforcement of those laws, and a preventive rather than
reactive enforcement regime.

At its core, cVIGIL draws on the idea of community policing encouraging citizens to
participate in the enforcement process. It assumes officials need citizens, and a trust-
based partnership to properly conduct elections. A mobile application facilitates that
partnership by creating awareness, building trust, and confidence. For example, this
election saw district election officers publicizing the application, and encouraging its use.
Countless reports suggest that this spurred citizens to rethink their role in the electoral
process, stay vigilant, and know about what is permissible as part of a campaign, and what
is not.

From the Commission’s perspective, the application generated invaluable data that
draws on embedded actors - people who know their local environment, its most pressing
problems and forms of violations, and can accurately report these to officials. Tapping
into “local wisdom” and “information pools” has the potential to significantly shape the
Commission’s activities, particularly drawing up a priority list of violations that can be

Moreover, such applications build trust and confidence. As our data suggest, a large
proportion of users were willing to file non-anonymous complaints; and re-usage rates
indicate they felt their complaints were being acted on. In fact, encouraged by the initial
response, the Commission started a “leaderboard” in the app, to identify and reward the
most proactive citizens. In a way, this created an incentive for others to also actively use
the platform; besides creating reputational benefits for civic-minded users. It is also worth
noting that in many cases, ordinary voters raised their voice against local strongmen or
influential persons who were flouting the law. Put together, citizens were more aware,
had greater trust in institutions, and self-confidence.

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Not only does cVIGIL act as a potent decision support system tool for election machinery

but also ensures participation of common man in conducting free and fair elections. 92%
of cases were registered through cVIGIL mode in comparison to other modes such as
letters, phone calls or by post. A whopping 99 % of cases were resolved during the 2019
Lok Sabha phase and every case which was resolved through the cVIGIL was informed to
the complainant.

The application cVIGIL bonded together all election machinery in enforcing Model Code
of Conduct violations. The Election Commission was able to directly drill down upto the
level of field units. This brought in alertness and quality in disposal of cases. The timelines
were enforced by a seamless information technology interface.

During the assembly election held at Chhattisgarh, Madhya Pradesh, Mizoram, Rajasthan,
Telangana 19,050 total cases were reported and 13,252 total cases were found correct
and addressed.

During the Lok sabha election 2019, 1,42,270 total cases were reported and 1,10,030
number of total cases were found correct and addressed.

During the assembly election held in Maharashtra and Haryana, 9,902 total cases were
reported and 7,650 total cases were found correct and addressed.

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136
12
MCC Relaxation
& Violation
Portal
“
The urgent need of Central &
State Government Ministries
requesting for MCC relaxation“
is now through an online portal
MCC Relaxation & Violation Portal
Background
The usual process for seeking relaxation under Model Code of Conduct has been a manual
process. The Ministries / Departments keep on requesting the status of their relaxation
requests from the ECI. This creates a disturbance in the processing of the application.

While ECI regularly issues notices to MCC violators, there has not been any central
database for publications of all such cases.

Introduction
One unified portal for Model Code of Conduct Relaxation Request and Violations
publication. The Central Government Ministries / State Government Ministries/
departments can directly lodge the Model Code of Conduct relaxation requests online
and receive their clearance online.

Similarly, the Chief Electoral Officer using the MCC Violation Reporting Portal can digitize
the cases of the violations and make it online for public viewing.

The application was launched on 3rd April 2019 during Parliamentary Elections of 2019.
The MCC portal can be accessed by visiting this portal https://cvigil.eci.gov.in/

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Functionality/ Features of the application

MCC Relaxations:

Users Actions/Responsibilities

State Secretaries • Case initiator

• Review the Relaxation cases

Screening Committee
• Drop or Recommend to CEO

• A/C setup for State Secretaries/ De-

partment and screening committee
CEO
(Chief Secretary)
• Drop, Decide, Escalate to ECI

ECI • Decide, Ask for More Information

State State
State Secretaries Secretaries State
Secretaries Secretaries

Screening Committee Drop

Decide CEO Drop

Decide ECI More Info

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MCC Violations
Initiated
Initiated Initiated at ECI, re-
Initiated
and CEO at CEO and marks at
Category and Decid-
and Decid- Decided at CEO and
ed at ECI
ed at CEO ECI Decided at
ECI
Initiated CEO CEO ECI (Zonal / MCC) ECI (MCC)

Remarks CEO CEO CEO ECI (MCC)

Decided CEO ECI (Zonal / MCC) ECI (Zonal / MCC) ECI (MCC)

Portal Visibility ECI, CEO ECI, CEO ECI (Zonal / MCC) ECI (MCC)

Technology
Web Dashboard: PHP-Laravel framework(LAMP)
Third Party integration for App notification: SMS & Email
SSL, AES-256 CBC encryption
Database : Maria DB

Outcome
In Earlier elections, all relaxations and violation cases were handled manually and it was
very time-consuming. This portal was introduced during Lok Sabha election 2019. Since
inception states secretaries logged 889 relaxation request and central ministries logged
total 131 cases so far. Portal received a total of 512 cases for MCC violations since
inception and are made available online through the portal

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RANDOMIZATION

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13
EVM
Management
System
“
EVM Management System is
a centralized online tracking
system, which keeps track of
movement and placement
of each machine from its
“
production to its destruction
EVM Management System
Background
The Election Commission had been using an outsourced application for the management
of EVM machines which was called ETS. This software catered for EVM inventory
management and also for randomisation. However, it was not able to cater to the Lok
Sabha elections for the randomisation of the machines.

Introduction
EVM Management System is designed to manage inventory of EVM units. Tracking of
units from manufacturer to state, state to state, district to district. It handles the whole
election processes like marking FLC (First Level Check) OK and Not OK, Randomization
(First and Second), Marking and unmarking Election Petition and receiving back units in
the system after counting. This application was launched on 25 Feb 2019.

Feature
EVM Management System is a centralized online tracking system, which keeps track of
movement and placement of each machine from its production to its destruction.

This application is supplemented by a mobile application, which allows for scanning of the
permanently encoded barcode of each machine. Once the machine is manufactured, then

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it’s digitized into EMS for every entry and all its exit point accounted through barcode.

EMS ensures scientific and random allocation of EVMs through the Randomization of the
machines first at the Assembly Constituency level and other at the Polling Station level.

First Randomization: During the first Randomization, it is decided as to which place

a particular set of the machine will go at assembly constituency level. This is done at
the DEO level in the presence of political parties. Before finalization of Randomization,
Randomization can be done multiple times to ensure the satisfaction of representatives
of the political parties.

Second Randomization: Similarly, the second Randomization happens after the finalization
of candidates. This Randomization is done for each polling station. This also happens in
the presence of candidates/ representatives/ political parties.

Thus, first & second, both Randomization ensures that there is complete transparency and
trust about the machines which are going to be used for polling.

The software also helps in tracking all the replacements of units which are allocated for
conducting the poll. This helps in keeping records of machines that went in the second
Randomization and which actually used in poll, in extend application is maintaining records
of replacement at the level of commissioning, dispersal, mock and actual poll.

Process Flow
1) Order Generation
i) Manufacturer order
ii) Scan process before sending units
iii) Scan process before receiving units
iv) Order receiving at District Warehouse

2) First Level Check

i) FLC announce by Manufacturer/DEO
ii) FLC carries out through temp user
iii) FLC ok units will be transferred to Strong room
iv) Not ok units will be transferred to the Repair room
3) Randomization
4) Scheduling of the Randomization
5) First Randomization
6) Second Randomization
7) Supplementary Randomization
8) Replacement
9) Replacement of the units during the poll at different levels

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10) Undo of the replacement, if required
11) Election Petition
12) Mark EP
13) Unmark EP

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL, AES-256 encryption
Notifications: Sms and Email integration
Load Balancer.

Outcome
The EMS Application had successfully been used for handling complete end to end
movement of EVM/VVPAT during the election process of Lok Sabha-2019 and after that
continuously being used in all the Assembly elections and bye-elections. The application
was customized based on the states/ UTs requirements. It was successfully used for
complete first and second Randomization in Lok Sabha-2019, Maharashtra Assembly
Election, Haryana Assembly Election, Jharkhand Assembly Election and all the Bye
Elections. This has resulted in a redundant process, improved the transaction time and
has re-built the confidence of the candidates and political parties and the process of
administrative procedure of EVM.

Statically application had handled 84,34,422 numbers of transactions in the short duration
of 90 days during Lok Sabha Election-19 along with the handling of 70,01,489 machines.
The application was successfully used in for 838 numbers of first Randomization and 4,549
numbers of the second Randomization in Lok Sabha-19.

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148
EMS Mobile
App
“
The EMS App is the
“
fundamental link between the
machines and its trackability
in the system
EMS Mobile App
Background
The erstwhile desktop-based mobile application for scanning the EVM machines was very
limited in its use and not well integrated with the core inventory software. This created
trouble in integration and scanning.

Introduction
EMS Mobile App is a core application of EMS, which allows users to scan the permanently
encoded barcode of each machine (EVM/VVPAT) while they are in movement. It is used
to scan the barcode on EVM/VVPAT at every entry and exit point before movement of
these units.

This is a vital application which ensures that the EVM machines record are kept up to
date, each machine is trackable, any replacement, training and repair are handled securely.
This application was launched on 07-March-2019.

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152
Features:
Scanning of Units at Warehouse level to perform below activities:
1) Sending/ Receiving
2) Awareness Units
3) Defective Repaired
4) First Level Check (FLC)
5) AC Level Randomization (First Randomization)
6) PS Level Randomization (Second Randomization)
7) Stock Entry
8) Receive After Poll
9) Loan to SEC

Process Flow
1) The task is assigned to send & receive units at sender and receiver’s location
2) Log-in by Temp User after OTP verification
3) The dashboard contains assigned order
4) User clicks on an enabled module to scan units and allocated Units will be shown
5) One by One Scanning of units will decrease the number of units to be scanned

Technology
Programming Language: Core-Java
System Software: Android Studio

Outcome
The EMS Mobile App had successfully been used for tracking complete end to end
movement of EVM/VVPAT during election process of Lok Sabha-2019 and after that
continuously being used in all the Assembly elections and bye-elections.

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14
Voter
Helpline
App
“
Voter Helpline is an umbrella
app for all voters from
Registration to Results and
from Candidate to Counting
“
Voter Helpline App
Best Excellence Award for 2019

Background
The Voters never had the convenience of voter centric features delivered through the
mobile app. All the services were available either in the physical format or were scattered
in various websites and applications. The Voter had to either fill in the physical form or visit
the website. Similarly, making the complaint had been an arduous task. As the ECI main
website contains the information for all stakeholders, a normal voter had great difficulty
in navigation and finding the content.

Introduction
Voter Helpline App is the comprehensive app for Indian Voters to search their name in the
electoral roll, submit forms for voter registration & modification, download their digital
photo voter slips, make complaints, find details about the contesting candidates and most
importantly see the real-time results of the elections.

19 Million (1.9 Crore) users used the Voter Helpline Mobile Application to search their
names in the Electoral Roll till date.

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With 2,16,81,289 (2.16 Crore or 21 Million) downloads and 1,53,604 (1.53 lac or 153K)
user feedback, this national award-winning application has taken roots as a major tool for
citizen empowerment. The seed for the Voter Helpline was sown in the year 2016, when

a new website for Election Commission was envisaged. In the process of designing the
new website, the concept of Voter Helpline took its humble beginnings. At that stage, the
Project was codenamed as ‘ECI Citizen App’ and the initial objective was to display on the
mobile app, the main ECI Website content.

However, soon we identified 5 core but disparate applications which perfectly made
sense for all of us in ECI but hardly made any sense to the voter. For us in the ECI every
application was as important as the other and every application justified its independent
existence. But in-turn we were sending our hapless voters to five different websites to do
the transactions.

First, of course, was the ECI Main Website, which contains gargantuan sized data starting
from the year 1951. It had everything from History, Elections, Statistics, Photo Gallery,
Current News, Press Release and what not. So why don’t we provide this information in
the hands of every citizen?

The second was the budding new website; ECI SVEEP Portal. When we designed this
site, we realised the immense potential it had for Voter Education. States started posting
pictures of their campaign, success stories and innovative ideas. So why don’t we give
wider access to the audience directly? And allow them to dip into such success stories
and creative ideas!

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The third was, of course, our Citizen Grievance Portal. It had existed for many years and
had been very successful for redressing grievances. All States’ Chief Electoral Officers,
District Election Officers and Electoral Roll Officers are connected and interwoven to
receive and respond to grievances. So why don’t we bring the functionality of lodging the
complaints on the mobile? Why not provide the facility for tracking the complaint and the
forward response of their grievance on their mobile?

The fourth was Electoral Search website. This has been a very successful website for
searching one’s name in the electoral roll. Why not provide an option for electoral search
from the mobile app? Why not give the option of downloading the Voter details directly
on mobile? Why not link Contact details of the Booth Level Officer, Electoral Roll Officer,
District Election Officer and Chief Electoral officers
customised to voter area?

The fifth was the submission of Forms. nvsp.in has been

in existence for many years providing the facility for
anybody to register online, request for transfer, request
for a change in details and request for duplicate EPIC
Card. Why not provide all the forms in the mobile app?
Why not provide the option to upload the required
documents directly from mobile gallery or by clicking a
picture from a mobile phone? Why not give an option for form tracking? This long chain
of questions got us to the drawing board.

It was a mammoth task as always is the case, when we work on integration. Stitching them
all together was a delicate and arduous task for my handpicked core team of engineers.
They built, they dismantled, structured again but they never stopped.

When the Voter Helpline App was presented before the Commission, it was instantly
approved for launch but with a caveat for pre-trials and feedbacks before we launched
for the wider public. The app received a hugely positive response and more than 99% of
people liked the Voter Helpline App during an anonymous survey.

That momentous day was 8th February 2019, when the app was formally launched.
The application came live with 5 disparate technologies into one: Main website, SVEEP
website, Electoral Search Website, nvsp forms, and complaint website.

Instantly, it had forms pouring in, complaints getting resolved, voters getting aware about
EVM, downloading the latest ECI news and most importantly searching their name on the
electoral roll. As we go into print almost 35,59,206 forms have been submitted through
the mobile app alone, and we haven’t heard the last word on the app’s success yet!

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It took its shape as ‘Voter Helpline’, when Hon’ble Commission directed to setup ‘1950’
as universal call centre number and to launch Voter Verification and Identification, (VVIP)
Programme. When ‘1950’ was named ‘Voter Helpline’, the ECI Citizen App became ‘Voter
Helpline App’.

The Voter Helpline app has been the most important Mobile app of the Election Commission
of India. 53 Million electoral searches have been performed through the mobile app.

With the advent of Booth App, the polling station searches have become very easy and
fast by the use of QR code. The Photo Voter slip contains the QR code which is scanned by
the Polling Officials in the polling station. Now the Voters can also download their digital
photo voter slip from the Voter Helpline Mobile App. The process involves linking up their
mobile phone with that of EPIC card. The Digital Photo Voter slips can be shown at the
polling station instead of physical photo voter slip.

The Voter Helpline Mobile application is available on both the Google Play Store: https://
play.google.com/store/apps/details?id=com.eci.citizen&hl=en_IN and Apple App Store:
https://apps.apple.com/us/app/voter-helpline/id1456535004

Features
1) Electoral Search is the paramount feature of Voter Helpline Application,
which allows voters to search their electoral roll by entering personal
Details, EPIC, or by scanning Barcode. The information can be saved by the
voter/ elector to use it as voter slip. He/ she can share this information to
their contact list also.

2) Forms (NVSP): Submitting the online forms such as New Voter Registration,

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Update in Details and others, became very easy by the use of Voter Helpline
Application.

i) Types of Forms
a) Apply Online (New): It allows the new users (Overseas
also) to fill the application to register themselves as a Voter.
b) Transfer/ Shifting: It allows swift transfer/ shifting
from one constituency to another to the users.
c) Deletion: This form helps the users for objecting
inclusion or seeking deletion of name in the electoral roll.
d) Correction Of entries: It allows the voters to change
electoral particular through their mobile phone only.
e) Transposition: It allows the convenience of the relocation of
habitation in one constituency from one place to another.
f) Duplicate Epic
In case of correction in electors details or change in
address the user can request to issue a duplicate Photo
identity card (EPIC) with his/ her new details.
g) Status
Real time status of the application can also be viewed
by the users on their phone by entering the application
id. Each and every step is shown to provide transparency.
h) Save Form
An option to save the form is also available in the
application, to allow ease of access to the users on the later date.

3) Complaints (NGSP)
The facility of lodging the Grievances online makes the Voter Helpline
application more viable and imitating. A Universal Helpline Number
1950 has also been included in the app for those users, who prefer
to call and register their complaints.
i) File Complaints
Registering a complaint has never been this easy, but
the Voter Helpline App made it a piece of cake for its
users. With the convenience of simple clicks, users can
file all the Elections or Non- Elections related complaints.
ii) Status
The real-time status of the complaints gives transparency.
4) Candidate
In order to facilitate the voters/ electors, the application has been

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 expanded and now offers the facility to view all the details of
candidates such as Profile, Affidavits, and others. The user can
bookmark their favourite candidate to see the step-by-step progress.
i) Candidate Profile
It allows the user to view and download the profile of the contesting
candidates in their mobile phones.
ii) Affidavit
Original Affidavits can also be downloaded by the users, which have been
uploaded by the candidates.
iii) Bookmark
App allowed the user to bookmark their favourite candidates to track their
progress and get personalized results.
iv) Share
The voters can download the profile of the candidate and share the details
to their contact list.

5) Result
Displaying the real-time result on the mobile phone for the first time,
was one of the crucial features of this application. It allowed the
users to see the authentic results directly on their phone from
anywhere. The user can also view the real-time results of his/ her
constituency by scanning the barcode of the EPIC card.

6) Search your Polling Officer

The application also has an option to search the Booth Level officer,
Electoral Roll Officer, District Election Officer, and the Chief Electoral
Officer and can make a direct call to them from the app
i) Call Directly
ii) Schedule of Elections
iii) Navigate Polling Station
7) Selfie Campaign
The Selfie campaign has been introduced this
time to encourage the voters to go and vote. ECI
used the social media platform to spread
awareness and made it a full-blown phenomenon.
8) Elector Verification Programme(EVP) Campaign
Electors verification Programme allows
electors to verify their details verify their details,
family tagging and collect feedback on polling
stations using Voter Helpline App and Electors

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need to link their mobile number.

9) Personal Vault
The Voter Vault facility was provided in the Voter Helpline mobile application by
which QR code-based booth slips were available digitally. The voter could display
the digital QR code in the polling station and cast the vote.

Process Flow
To use the features of the Voter HelpLine mobile app, voters open the app in mobile and

login in the app using mobile number and OTP functionality. The voter can select the
feature by clicking on the Home screen as mentioned below -

1) Electoral Search 5) Electoral Verification Programme

By Barcode Linking of Mobile with EPIC
By Personal Details Mobile number verification
By EPIC id Search your details
2) Forms(NVSP) Correction of entries &
New Registration Verification
Transfer Shifting Build family Tree
Deletion 6) Candidate Nomination Status
Correction of Entries Parliamentary Constituency/
Transposition Assembly Constituency
3) Forms(NGSP) Contested
File Complaints Accepted/ Rejected
Track Status of Complaint Withdrawn
4) Results 7) Selfie Campaign
Party-wise Results 8) Personal Vault
Constituency wise
Constituency wise trends

Technology
Core-Java for Android app development & Swift for iOS App
REST API: Laravel framework(LAMP)
Database: Maria DB
Third Party integration for App notification: Pusher, SMS & Email
SSL, AES-256 CBC encryption

Outcome
The two innovative ICT applications of Election Commission of India i.e. ‘cVIGIL’ and ‘Voter

164
Helpline App’ developed in-house have won the eGovernance ‘Award of Excellence’ for
the year 2019. The award was presented at KiiT, Bhubaneswar. Dr. Kushal Pathak, Director
ICT & CISO, ECI and Chief Electoral Officer of Odisha, Sh. Sushil Kumar Lohani received
the award on behalf of ECI. These awards were given by Computer Society of India (CSI),
Special Interest Group on e-Governance (CSI SIG e-Gov) at KiiT, Bhubaneswar on 17th
January 2020.

The statistics speak of its volume and success. Recently, the Election Commission of India
solicited voters to actively verify their name in the Electoral Roll and get it corrected. This
program was a major success with the following statistics

Electoral Verification Program through Voter

Helpline App
Status of EVP program is as follows from 1st September 2019 to 1st December 2019
( **For states excluding J&K, Maharashtra, Haryana & Jharkhand)

Number of days for which the EVP Program was implemented 91 days

Total Number of electors 77,07,90,304

Total Number of requests received 76,22,95,111
Average Requests received per day 83,76,869
Percentage of request received (%) vs Total Electors 98.90%
Number of correct entries reported 73,00,50,926
Percentage of correct entries 95.77%
Number of incorrect entries reported 3,23,19,692
Percentage of incorrect entries 4.23%
Number of form 8 received 2,05,24,549
Number of Unenrolled electors reported 7,31,213
Number of prospective electors reported 6,24,581
Number of Form-6 received 4,926,961
Number of Form-7 received 6,881,784
Number of Form-8 received 41,077,979
Number of Form-8A received 497,243

The Voter Helpine app is a single-stop solution for Voters in India and will grow further
with more such voter centric features being added in the app.

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15
PwD App
“
PwD users with minimal
technical knowledge can easily
use the app to claim all the “
benefits like the request for a
wheelchair, mark as PwD, etc
PwD App
Background
Election Commission of India has been constantly focussing on providing better services
to Persons with Disabilities through various mediu. In the world of technology innovation,
the mobile application has taken a front seat. Many of the PwD effectively use the mobile
application for day to day living.

Introduction
In order to facilitate the Persons with Disability, the Election commission of India
developed an android based mobile application, the PwD App. An eligible person with
a disability or reduced mobility / physical functions can get enrolled in electoral roll by
declaring themselves as a person with a disability. Upon receiving the request from PwD
electors/ voters, the election commission will ensure that the booth level officer will reach
the doorstep delivery of electoral services.

The PwD app facilitates PwD Voters in verifying their names in the electoral roll, enrolling

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them, getting their name, address and photograph corrected. To do this, mobile accessibility
features like voice-over prompts, high contrasting interface, and easy navigation features
were developed in the app. The user interface was kept very simple. The PwD user enters
the mobile number and address and the information travels down to Electoral Registration
Officer (ERO) in minutes and ERO in-turn allocate the case to Booth Level Officer to visit
the home of the PwD user to get the form filled up. During the whole process, PwD App
user can use the reference number to track their application status.

Features
Inform About Your Disability: The App allows the person with disabilities
to mark themselves as PwD voter by entering their EPIC number only and it
will automatically fetch their details. Voice Access and select to speak
features are also available for the visually impaired person.

Request For New Voter ID Registration: This allows the PwDs to register as
a new voter with the minimal information. Registration will only require the
name and address of the person and the rest of the work would be done by
the Election Commission by providing doorstep facility, i.e. BLO would be
assigned and visit the home of the PwD user to get the form filled up.

Request For Transfer: When a voter relocates from one geographical

location or one constituency to another, their voting districts or state also
changes, to handle the transfer process, PwD app provides the option to
the user to raise the transfer request.

Request For Updation: Any correction, addition, or deletion in voter ID card

can be done using a “Request for Updation” feature.

Request For Wheelchair: The PwD user can raise the request for wheelchair-
using this feature of the mobile app by clicking the option after login using
the mobile number.

Find Polling Booth: The booth locator feature incorporated and integrated
Google Maps, to ease the PwD voters to reach polling stations. It helps the
voters to find the polling booth location and directs them to the booth
location from the current location.

Interaction Controls: The TalkBack feature allows interaction using speech,

vibration, and audible feedback for users who are unable to operate
smartphones. The enlarged graphics like text and icons, High contrast

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 themes, Structured headlines, and better typography enhances the
readability of the content.

Easy To Use: This App has been designed keeping easy and interactive user
interface in view. The content has been classified based upon the user’s
disability. PwD users with minimal technical knowledge can easily use the
app to claim all the benefits like the request for a wheelchair, mark as PwD,
etc.

Candidate List: One of the important features of the app is the availability
of the contesting candidate list on the app. The PwD voter can find the
list of their candidates. Once the list is finalised, the PwD voter can know the
list which is exactly as per the ballot paper. The blind user can hear the
candidate list along with the position in the list.

Process Flow
To use the features of the PwD mobile app, voter opens the app in mobile and login in the
app using mobile number and OTP functionality. A voter can select the feature by clicking
on the Home screen as mentioned below -

1) Login
Launch Mobile App
Enter Mobile Number
Enter OTP received
Submit

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2) PwD Home 7) Candidate
Request for Marking as PwD Candidate List displayed
Enter EPIC Number Filter details election wise
Search 8) Register Complaints
BLO Contact Details displayed Select relevant details
3) Request for New Voter Registration Enter Complaint
Enter Voter details Submit
Submit 9) Search Polling Official
4) Request for Transfer Enter EPIC Number
Select Current AC, Transfer AC Search
Submit BLO, ERO, DEO details fetched
5) Request for Change (Correction, based on EPIC number
Deletion) 10) Booth Locator
Enter EPIC Number Enter EPIC Number
Search Search
Enter Voter details to be changed Navigate to the polling station
6) Request for wheelchair 11) Check Status
Enter EPIC Number Enter Complaint Id
Search Submit
User details fetched 12) Read/ View Articles
Submit Articles are displayed

172
Technology used
Java is used as a platform to develop the android application.

Outcome
In order to facilitate voting by PwDs electors, Commission has started some critical
and focused initiatives like providing wheelchair facilities during elections, volunteer
assistance in the booth, and transport to the polling station. Further, to facilitate visually
impaired people, the Commission has introduced a very important feature in the PwD
application, which reads out the full candidate list with name and serial number to the
voter. In addition, the voter can select the desired number from the ballot list and cast
their vote with ease. 47,727 requests for marking themselves as PwD have been received
from the app. Till today 3,105,355 user has viewed their PwD status.

The Application is available on the Google Play Store and can be downloaded using the
given link:https://play.google.com/store/apps/details?id=pwd.eci.com.pwdapp&hl=en_IN.

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INFORMATION OF
cVIGIL CASES

VIEW PROFILE
& FILL REPORTS
INFORMATION OF
FLYING SQUAD

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16
Observer App
“
The App aids observers in “
observation of elections more
effectively
Observer App
Background
General Observers are deployed by the Election Commission of India in the election going
states and ACs. However, establishing a two-way communication mechanism had been
sporadic and informal.

Introduction
Observer App allows the General observers, Police Observers and Expenditure observers
to file their statutory report like their arrival, departure etc. Upon deployment to a
constituency, the Observer gets the complete deployment schedule in their mobile.
Similarly, all notices, meeting invites, constituency details are available on the observer
app.

One of the important features of the app is the visibility of the cVIGIL cases directly on the
observer app. The Observer can view all the cases and give his observatory remarks. This
helps the Returning Officer in deciding the case.

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A SURVEILLANCE
FOR POLLING PARTIES
& MCC CASES

178
Similarly, all the flying squad locations are visible on the mobile app. This an observer can
find them on the map, click to see the work being performed, and finally call them directly
without the need of separately approaching them.

Observers can also keep track of the complaints cases being filed in the Assembly
constituency and monitor their disposal.

The Observer app is available from the Google Play store here: https://play.google.com/
store/apps/details?id=in.gov.eci.observer

The application was launched on Mar 14, 2019.

Features
The features provided in Observer app enables the observer to :
1) Information of cVIGIL cases
2) Information of Flying Squad
3) Observers can view profile, notice board and fill reports via options available
on the dashboard

Technology
Sqlserver 2008R2, .net 4.5 Framework technology was used to develop Observer Mobile
app.

Outcome
The Observer Mobile app provides better personalisation and ease of sending the
notifications. The mobile-specific features such as a mobile device like camera, contact
list, GPS, phone calls, accelerometer, the compass can be used, the mobile allows working
offline and most importantly a user tends to spend more time on apps.

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1Dynamic
& Sharing
Content

3 Responsive
Layout

2 Universally
Accessible

Revamped &
4 Easy Navigation

5 Advanced
Search

Excellent User
7 Experience
SEO Friendly
6 Website

8 Friendly
of pages
URL

9 Faster
Web Pages

11Screen
Access
Reader

10 Friendly
Each Page
URL To

12 SSL Enabled
website 13 Content Management
By Divisions

Role Base
14 Access Control
Account Log
15 Activity of Each
User

ELECTION COMMISSION OF INDIA

180 Website
17
ECI Main
Website
“ “
Surface the most compelling
content
ECI Main Website
Background
The Election Commission of India has been focussing on providing relevant content to
all the stakeholders through various measures. ECI main website is the first contact point
for any citizen who is able to use the internet. The ECI Main website is also the platform
which is used by Election Officials from ECI, States and Districts extensively use it for
retrieving relevant information. Similarly, the main site is used by Media and Statisticians.
The challenge is to bring all the content in a readable manner for all stakeholders.

Introduction
The new website of Election Commission of India (https://eci.gov.in) is completely
revamped website featuring a streamlined and simplified design, improved functionality,
and enriched content areas which will help visitors to make well-informed decisions
regarding their election-related matters.

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The new website has been built keeping users in mind. The streamlined user interface
provides a more interactive experience, allowing users to easily find the information they
are looking for. Visitors can browse the website based on their own interests and learn
more about Election Process in a more engaging way.

The ECI Main website contains an enormous amount of data including everything from
history, elections, statistics, photo gallery, current news, press releases, and others. The
mobile-optimized ECI site is a far more advanced website which can reformat itself for
handheld or tablet devices without the need to be re-written for each. Also, a combination
of reformatting and re-optimizing the site as a whole provides practical flexibility beyond
imagination.

The main website of the ECI was made more accessible with features such as Screen
Reader Access, Table Headers, Structured Headings, Friendly URLs, and Alternate Text
etc. This made the website content available to persons with disabilities in a very friendly
manner.

With a number of powerful tools to help users to discover new content, the new website
decreases the time users spend searching for relevant content of his choice. A full search
engine is included with precise controls for finding.

Dynamic Content and Sharing: The new ECI website provides extensive sharing feature
through modes such as Email, Facebook, Twitter, and others. Also, the decentralized
content deployment ensures accurate and fast dissemination of news, circulars, as well as
messages uploaded by each division.

The website was launched on 12 November 2018

Features include
Responsive Design: The New Website is fully mobile optimized. The mobile-
optimized ECI site is a far more advanced website. Mobile optimized
means that the ECI site will reformat itself for handheld or tablet devices.
Larger navigation buttons, the reformatted content, and differently
optimized images appear when the user is on an iPhone/ Android or another
device. Not only is the new ECI website mobile optimized, but it is also with
a fully responsive design. Responsive design means that the ECI site is
completely flexible regardless of device. Rather than detecting a specific
browser type or device type, the website automatically orients itself based
on the screen size of the device. A combination of reformatting and re-
optimizing the site as a whole provides practical flexibility beyond
imagination.

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 Revamped and easy navigation: The site has been primarily designed
keeping in view Citizens, Electors, Candidates, Political party, Researchers,
Media, and ECI Officials. The categorization has also been kept in mind
for purposes of easy navigation and role-based access control. The new
website has further enhanced the security features keeping in view the
Cyber Security Regulations of ECI
Advanced search: With a number of powerful tools to help users to
discover new content, the new website decreases the time users spend
searching for relevant content of his choice. A full search engine is included
with precise controls for finding content. With a wide range of filters
available and the ability to drill down by content type, finding relevant
content is simple. It’s convenient too - the quick search box is available on
every page.
Universally Accessible: The site has been made accessible for Persons with
Disabilities (PwDs). The newly designed website has accessible features like
screen reader access, high contrast, structured headings e.t.c
Dynamic Content & Sharing: One of the paramount requirements of the
modern world is faster information sharing through various social media
platforms. The new ECI website provides extensive sharing features through
modes such as Email, Facebook, Twitter, and others. The decentralized
content deployment will ensure accurate and fast dissemination of news,
circulars, and messages.

Technology
Web Development: PHP, JQuery
Database: Maria DB
OS: Linux
Markup Language: HTML5
Structured Data Formats: JSON-LD

Outcome
The Election Commission of India website is the anchor website catering to all the
requirements of all the stakeholders. With the advent of the new website, there has been
a better engagement with the voters, easy access to its contents, forms, publications,
statistical reports, and integration with various web and mobile applications.

The content is uploaded dynamically by the respective divisions of the ECI and has made
the information publication much simplified and fast. As of now 10,197 documents are
available for downloads and from its launch, it has witnessed 4,255,656 downloads.

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Spreading Voting Awareness

WHY YOUR
VOTE MATTERS?
S EEP

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 18
S EEP SVEEP WEBSITE
“
SVEEP Portal has emerged “
as a new digital tool for voter
awareness and participation.
 Shape Tomorrow
Systematic by Voting Today
Voter’s Education
& Electoral Participation

Sveep Website
Background
The Election Commission of India has put a lot of focus on engaging citizens and voters
in an online platform. A requirement was felt for a dynamic website where documents,
images, papers and initiatives can be shared by various stakeholders.

Introduction
Election Commission has always placed voter awareness as the primary goal and extensive
focus on voter education, enrolment of young voters, promotion of gender equality,
and facilitation to Person with Disabilities. By doing so, the use of the new ECI SVEEP
(Systematic Voter’s Education and Electoral Participation) portal, dedicated efforts have
been made to provide a platform for interaction or participation in a more constructive
manner which includes quizzes, club, forum, gallery, events, and resources along with
sharing of success stories. The Portal https://ecisveep.nic.in/ was launched on 3 July 2018.
Simultaneously the new SVEEP logo was designed which has been now used for all SVEEP
activities across India.

SVEEP Portal is committed to the virtue of “No Voter to be Left Behind” and helps the
citizens to learn about the election process, besides allowing them to engage with their
peer groups.

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The main features it covers, are

1) Content Management System
2) File sharing Management
3) Discussions Forums (restricted to registered users)
4) Events Management
5) Photo Gallery Management
6) Banner Management across site
7) News Management
8) FAQ Management
9) Newsletter Subscription and Delivery Management
10) Cross Browser Compatibility

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11) Restricted Access to Discussion Forums
12) Role based administration
13) WYSIWYG editor
14) Insert media files (files, audio, video) in page content
15) Ability to create unlimited pages
16) Categorisation of pages
17) Page assignment to multiple categories
18) Content scheduling
19) Integrated with Social Media/platforms

Technology
Web Development: PHP, JQuery
Database: Maria DB
OS: Linux
Markup Language: HTML5
Structured Data Formats: JSON-LD

Outcome
The new portal for SVEEP has brought in the era of digital Voter awareness to the forefront.
Similarly, various Chief Electoral Officers use this portal for reporting and uploading of
content. All the events especially which are held during National Voters Day are recorded
and uploaded to the gallery of the SVEEP portal.

Electoral Literacy Clubs are being set up in the country to promote electoral literacy in all
age groups of the Indian citizens through engaging and interesting activities and hands-on
experience but in an apolitical, neutral and non-partisan manner. 110700 ELC Ids were
generated by SNO/DNOs during 2018-2019.

The portal has direct interaction with citizens, more than 70000 selfie images were posted
during the Lok Sabha Election 2019.

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 19
TIOnline
RTI Online
Portal
“
ECI RTI Online Portal is a step
for greater transparency and “
accountability in the Election
Commission Processes
RTI Online Portal
Background
The Department of Personnel & Training has developed the online RTI portal. However,
ECI has a unique position where even though the Chief Electoral officers, District Election
officers and Electoral Registration Officers are under the State Information Commission,
ECI itself is under the Central Information Commission. The fee structure of each State
is different and the RTI rules are prescribed separately. Most of the cases from ECI are
regarding CEO which need to be transferred. Due to this unique position, there was a
need which was felt to have ECI own RTI online portal.

Introduction
Election Commission of India (ECI) had envisaged an Online Portal where Indian citizens
can file RTI applications and appeals directly to ECI under Right to Information ACT, 2005.

RTI Online Portal is facilitating citizens of India to obtain the information they want from
ECI as per the Act. RTI Online Portal allows Indian citizens to pay RTI fees online through
a payment gateway by Net Banking via associate banks, Debit/Credit cards of Master/
Visa and RuPay cards.

This application was launched by ECI on 6 June 2018 and was perhaps the first application
which was developed in ECI as part of the 2020 plan.

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ECI is in a unique position where Chief Electoral officer to whom maximum RTI pertains
have State RTI rules but are covered under ECI. Thus having a separate online RTI Portal
was a necessity.

The backend of handline the RTI application is completed only. The CPIO and First
Appellate Authority has the login for disposing the RTI application online without the use
of manual disposal. App the type of reports are available from the portal for ECI RTI Nodal
Officers, CPIO and First Appellate Authority.

The RTI Online Portal is available here: https://rti.eci.nic.in/

Feature
1) Login:- OTP authentication required
for login and registration.
2) Profile update:- Profile update is the
next step after login on the portal.
3) New RTI:- New RTI tab contains
guidelines with mandatory fields.
Need to follow the instructions to
create a new RTI.
4) RTI Status:- RTI status contains all the
RTI status of the logged-in user.
5) First Appeal:- If the applicant has
not gotten any response from CPIO, the
applicant will get the option to file the first appeal after 30 days from filling
date of RTI Application.
6) If CPIO has taken any action then immediate first appeal window will enable
however in case of transfer, the third party will get the next 30 days to
respond on RTI Application.
7) First appeal window will be activated next 30 days from the day of activation
of the first appeal.
8) First Appeal status:- First Appeal status contains the status of RTI which
was submitted for the First Appeal.

RIGHT TO
INFORMATION ACT
How Does it work?

https://rti.eci.nic.in/
Login

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Technology
Web Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL
Notifications: Sms and Email integration

Outcome
The RTI online portal of ECI brought in the era of transparency to the next level. As of now
11326 application and 1045 appeals have been filed from the RTI Online Portal.

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ECI’s real-time
tracking platform
for political parties

Secure and dual

verification login for
political Parties
applicant

Non-accessible to
other than political
parties Applicants.

Real-time status of
each action taken by
ECI Officials.

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 20
Political Parties
Registration
PPRTMS
Tracking
Management
System
“
Commission reaches out to
“
New Political Party registrant
for convenience and
transparency
Political Parties Registration Tracking
Management System
Background
In the earlier scenario the registration process for the political party was completely offline
with little visibility for the applicants.

Introduction
The Election Commission of India has reviewed the system and process of registration
of political parties and decided to implement “Political Parties Registration Tracking
Management System’’ (PPRTMS) through an online portal, to facilitate tracking of the
status of the application by applicants.

In this Political Parties Registration Tracking Management System the applicant, who is
applying for party registration from 1st January 2020 onwards can track the progress of
his / her application and get status updates through SMS and email. The URL for tracking
the Political party is here: https://pprtms.eci.gov.in/

This application was launched by ECI on 1st January, 2020.

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 ICT2020

Feature
1) ECI’s real-time tracking platform for political parties:- The applicant is
required to provide a mobile number and email address of the party/
applicant personal information in his application, Applicant can also track
the progress of application against their application number and receive the “
status through SMS and email.
2) Secure and dual verification login for political Parties applicant:-
Political Party Applicant can view their application status after two-factor
verification
i) OTP verification
ii) Application number
3) Non-accessible to other than political parties Applicants.
It can be accessed only by the authenticated user and dual verification
required for application tracking status.
4) Real-time status of each action taken by ECI Officials.
ECI receives the application and converts into digital form through PPRTMS
application and thereafter applicant will receive application number through
SMS and email during application digitization.

Process Flow
1) User authentication through OTP.
2) Track the status of the application on the website.
i) Received in ECI
ii) Acknowledgement of Application
iii) Time-Barred
3) Next to tracking status of the application.
i) Shortcoming/Defect
ii) Communication received
iii) Publish Public Notices in Newspapers
iv) Hearing Scheduled
v) Name change
vi) After Hearing Defect
4) Final status of the application.
i) Registered
ii) Rejected
iii) Closed

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Technology
Web Development : PHP-Laravel framework(LAMP)
Database: MariaDB
Security protocols: SSL
Notifications: Sms and Email integration

Outcome
Political Party application status is the first step towards an online application management
system, where the user may know the application status through web application after
authentication of mobile number and input of application number. Later full-fledged
application will come into force so that political parties can apply directly online.

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9
Time Series
of 20 Apps
 ICT2020

TIME SERIES OF 20 APPS

RTI Online Portal

June 2018
cVIGIL
July 2018

SVEEP Portal
July 2018

Voter Helpline App

August 2018

ECI Main Website

November 2018
EVM Management
System
February 2019
Candidate Nomination
March 2019
Candidate Scrutiny
Application
March 2019
Election Permissions
March 2019
Candidate Affidavit
Portal
March 2019

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Index Card & Statistical
Reporting
March 2019
Counting Application
March 2019
Expenditure
Monitoring
March 2019
PwD App
March 2019
Model Code of
Conduct Relaxation &
Violation Portal
April 2019 Voter Turnout
April 2019

Booth App
September 2019
Results Trends Tv
October 2019

Expenditure
Monitoring
March 2019 Political Party
Registration Tracking
Management System
January 2020

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208
Mobile
Apps of ECI

209
“ “
The ecosystem of 11 mobile
applications of ECI
1. Voter Helpline App

Voter Helpline App

This is a one-stop solution

for voters. It helps in Voter
Registration, Contesting
Candidate profiles, and
live Election Results. The
Voters can search their
name & find the polling
station located in the
electoral roll by simply
scanning their Voter ID
card.

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2. PWD App

Pwd App

As the name implies, PwD

app is meant for Person
with Disabilities. The
PwD elector can request
for enrolment assistance,
search for their name,
navigate to the polling
station and see the list of
contesting candidates for
their election. It utilises
the Accessibility features
of mobile phones for
voters with blindness and
hearing disabilities.

212
3. cVIGIL

Cvigil App

Citizen Vigilance. The

citizens can report the
Model Code of Conduct
Violations during the
election period for prompt
action by the enforcement
agencies. The app provides
clicking of live photo/
video/audio from the
app along with the Geo-
tagging & time stamping.
This provides evidentiary
proof for taking prompt
action.

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4. Voter Turnout App

Voter Turnout App

During the poll day, it

captures the live voter
turnout data as recorded
by polling stations and
displays in the mobile app.
This is a very popular app
for contesting candidates
and Media to know the
real-time voter turnout
in the polling stations
Assembly constituency-
wise.

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5. Booth App

Booth App

This app provides the

facility of identifying the
voter in the electoral
roll by simply scanning
the QR code in the
voter slips which are
distributed before the
elections. This helps
in faster identification,
faster polling, real-time
automated turnout
information and advance
queue information in their
polling station to voters.

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6. Suvidha Candidate App

Suvidha Candidate
App

The political parties and

candidate can track their
application from the
mobile app. During the
elections, Candidate/
Political parties need to
take permission from the
authority to hold the rally
and organise the event. All
permissions once applied
can be tracked from the
mobile app.

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7. Nodal App

Suvidha Nodal App

During the elections,

various departments need
to give the clearance
before the permission
asked by the candidate /
political party is accorded.
Each nodal officer is given
the mobile app for him/her
to give no objection from
his department. These
departments include fire,
police, environment e.t.c

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8. Investigator App

Investigator App

This application is a
potent tool in the hands
of the field units deployed
for the enforcement of
violations and law and
order situations. Upon
receipt of the complaint,
the magistrate/ police
inspector reaches the
point of incidence and
after investigation files the
pictorial evidence and his
report through the app.
The events are recorded
with the GIS location to
track the event and its
disposal.

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9. Observer App

Observer App

During the elections,

officers deployed as
observers are aided by the
use of the observer app.
The Observers can see
their deployment schedule,
contact the relevant
officers and monitors all
the cVIGIL cases filed in his
jurisdiction. He can also
know about the location
of the field units in the
GIS-enabled platform in
the mobile app.

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 ICT2020

10. EMS App

EMS App

The EVM machine

inventory is managed in
the central application
called as ‘EMS’. All the
machines are barcoded
and they are only moved
from one place to another
by the use of EMS app
only. Every machine is
tracked and recorded
from the mobile app only.
Each field user is given the
app for scanning and it
registered into the system.

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11. ENCORE Admin

Encore App

This app is meant for

decision-makers who can
monitor the poll turnout,
deployment of manpower
and also track the
deficiencies. Each event
is sent as a notification
in the mobile app. The
officer is presented with
real-time information
about the events and
incidents reported by the
field officers. They can
also monitor all the cVIGIL
cases reported for the
model code of conduct
violation through the
mobile app.

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 ICT2020

222
Existing
Application of ECI
“
The Newley developed 20 apps
of ECI compliments the existing
apps and neatly integrates
with each other. Some of them“
will be completely recasted to
ensure advanced functionality
 ERONET Features :

Online Form Processing

Maintenance of Health
of Electoral Roll

Family Information

ral
c to cer
El ll Offi
e EPIC Portability
Ro

Offline Form Processing

1. ERONET
Background
The form processing has been the core work of the election officials across the nation.
1) There were 36 disparate applications starting from excel to an oracle which
were state-specific to manage the electoral registration.
2) Cost: Management of 36 Physical Data centres required 36 service
providers with an implicit cost.
3) Smooth migration of elector from one place to other place & Uniqueness of
Voter ID resulting in:
i) Existence of multiple entries for the same elector
ii) Non-removal of dead and shifted voters
iii) Non-availability of the current status of Eroll and individual electors.

Introduction
ERONET is a web-based system for Electoral officials, in 14 languages and 11 scripts, to
handle all processes pertaining to Form 6/6A/7/8/8A/001.
1) All 29 States and 7 UTs are sharing common infrastructure at National Level.
2) UNPER (Unified National Photo Electoral Roll) is a common database for all States
and UTs with data of 92 crore electors.

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 ICT2020

ERONET standardised forms processing, standard database schema, and a standard

template for eroll printing. It automates the process of electoral roll management starting
from elector registration, field verification of electors, decision support system for Electoral
registration officers and for providing extensive integrated value-added services.

Citizens can fill up various online forms on National Voters’ Service Portal, nvsp.in or by
using voter helpline mobile application. The form is processed thereafter in ERONET.
The applicant also gets periodical alerts and notifications on each activity performed at
ERONET.

ERO-Net application is available pan India, to all citizens of India for enrollment/
corrections/migration from Electoral Roll. The application on the backend is available for
the Election commission of India, all Chief Electoral Officers, District Election Officers,
Electoral Roll Officers and Booth Level Officers.

The application handles data of 92 crore electors and is used for printing of Electoral Rolls
in state-specific vernacular languages. The application aims to handle all eligible electors
above 18 years.

Before the implementation of ERONet ( Centralized Software for Electoral Roll

Management and Form Processing), Each State was using ERMS software for state-
specific ERoll Management and Form Processing.

The ERONET has been designed and developed keeping in mind the need of Centralized
form Processing and monitoring the work of all the Officials involved in Form Processing.

For this single unified Database was created and all the existing ER data were migrated
to it from State-Specific databases. This created UNPER. The centralized Form Entry was
made online via NVSP and all the State portals were closed thereby making data entry
smooth into the system. Further Role-based access for form processing was finalized and
this allowed Officials involved in the processing of the form to mandatory process the
form through their own Login thus by creating accountability by means of audit trails
maintained in the System.

The Application handles close to 8 crore forms per year for New Inclusion/ Change of
Demographic Details/ Migration and Deletion from Electoral Roll of India. It was launched
in Jan 2018.

Features
Online Form Processing
The applicant submits the form online at nvsp.in and on completion of the same gets the
SMS/ email alert. Thereafter ERO/ AERO check the application for the process further.

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Maintenance of Health of Electoral Roll
Among the major laws governing elections is the Representation of the People Act, 1950,
which mainly deals with the preparation and revision of the electoral rolls. Publishing
of electoral rolls is a key process that happens before the elections and is vital for the
conduct of elections in India.

Family Information
The entry in E-Roll is linked to family information. The polling booth is allocated keeping in
view that the whole family can vote at the same location. ERO can view your family details
before assigning parts and sections, thus deciding your voting booth.

EPIC Portability
Migration from one constituency to another while retaining the same EPIC number: ERO-
Net facilitates easy migration from one constituency to another by facilitating seamless
communication between the EROs of two constituencies. De-duplication is also taken
care of while including entries in the E-Roll.

Offline Form Processing

The data entry operator fills forms data in ERO-Net. AERO allocates jobs for Data Entry
Operator and generates QR Code data file
ERONET was further enhanced with alert and monitoring facilities were
added at the level of ERO, DEO, CEO & ECI level, along with Suo moto action for
EROs and processing for removal of logical errors and DSE

1) Digitization of Forms Received Offline Online system of Form Processing

2) Objective field verification
3) E-ROLL management with Unique EPIC
4) Number Generation Synchronization of E-Roll at National
5) Level Generation of Reports, Notifications
6) Alerts Monitoring Dashboards
7) Printing of electoral roll from ERONET for all states
8) Printing of Photo Voter Slip
9) Printing of EPIC Cards

Technology
.Net Framework technology was used for developing E-RONET

Outcome
The application provided a seamless interface and one-stop for the citizens to apply for
voter registration-related services. The voter now can easily track their application. Once

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the new registration is processed, the user is intimated online through portal/SMS.

The citizens now do not need to visit any election offices for any electoral process.
Therefore considerable reduction of time. The Election Commission of India provides
electoral services free of cost, thus accepting duplicate voter ID Card all the services are
free.

Hits on NVSP depend upon elections. During general elections, 2019 more than 2 crore
daily hits were recorded for searching for names in the electoral roll.

Since the launch of ERONet Jan 2018, a total 90 crore electors were served for 18.9 crore
forms, 7. 8 crore Additions and Migration, 1.9 crore Overseas voters, 3.7 Crore Deletions
and Objections, 6.78 crore Corrections and 44 lacs Transpositions). Another achievement
is marking 62 lacs electors as PWD in Electoral Roll.

Recently Elector Verification Program (EVP) on ERONet recorded daily Verification forms
of average 80 lacs for a period of 90 days continuously. Total 78 crore Electors have
submitted their application for verification

“ ERONET is a web of Electoral

Roll Officers. It provides the
right amount of electoral
information to the right set
of people at the right time,
for effective management
and timewly Voter Services
“
228
 National Voter's
Service Portal
Online Voter forms Electoral
Search

Online Voter forms

REGISTER

2. National Voter Services Portal

Background
Prior to the introduction of NVSP there was neither a centralized public interface for the
citizens for applying for Voter ID card nor for seeking modification in their data, as it is
available today. There was no online form processing and form status tracking system
available in the public domain. In 2015, an urgent need was felt to provide citizens such
a service which enabled them to search their names in the electoral roll. National Voters
Service Portal (NVSP) was pressed into action to provide citizen friendly online interface
for form submission and electoral search.

Introduction
National Voters Service Portal or NVSP in short, was developed with an aim to provide
single window service through a user-friendly interface for citizens for the ease of
access and doing business. The use of cloud services made the National Electoral Search
significantly fast and provided search services for over more than 92 crore electoral data
within a blink of an eye. The national electoral search has a responsive user interface (UI)
which works for both desktop and mobile.

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 ICT2020

Features
Through NVSP, a user can avail and access various services such as access the electoral
list, apply for voter id card, apply online for corrections in voter’s card, view details of
Polling booth, Assembly Constituency and Parliamentary constituency, and get the
contact details of Booth Level officer, Electoral Registration Officer among other services.

National Electoral Search

Electors can search their name in Electoral Roll
1) By Entering their demographic details
2) By their EPIC Details

On-line Registration/Modification/ Deletion/

Transposition
Voter can apply online to register / modify / delete / transposition in the electoral roll
using various forms like form 6, 6a, 7, 8 and 8a. The user is given the option to upload the
supporting documents. The user can also fill the form partially and save it on desktop, this
file can be uploaded to start the form filling again, from the point where it was saved the
last time.

For all the applications submitted on NVSP Portal a unique reference number is generated
and given to the applicant on email as well as SMS. Using this reference number applicants
can track the status of the application.

Tracking Status of Application

Applicants can track his/her application status, the status of EPIC delivery by providing
reference id.

Elector Verification Programme (EVP)

Elector Verification Programme was launched from 01.09.2019 for electors with the
following objectives:-
1) View, Verify and authenticate ER details of existing Entry.
2) Provide Feedback on Polling Station.
3) View, verify and authenticate ER details of family members after creating
the family group.

230
4) Submit forms for unenrolled Electors ( Above 18 years age as on 1/1/2019)
and submit details of family members with age group 16 years and 17 years.

The NVSP portal played a major role in bringing an online tool for verification, registration
and updation.

Printing of Voter Information Slip

The voter information slip provided an electoral search which is bilingual in nature and
provides all the required information to the candidate which he can print and carry to the
polling station.

After searching the record in electoral search, the result list displays the elector’s details
and view details button. After clicking on the View Details button the elector’s information
is displayed along with the button to print the voter information slip.

Know your BLO/ ERO/ DEO/ CEO and

Constituency/ Part
User can get BLO/ ERO/ DEO/ CEO and also constituency & part information by providing
details of State, District, AC, Polling stations Mode to offer this service On-line through
the portal, from a mobile phone through SMS

Technology
The technology used for the development .Net 2016, Sql Server 2016, IIS, Windows
server, jquery & Apache Solr for electoral search.

Outcome
NVSP portal has established the service delivery platform for all Voter Services. A user
from any part of the world is able to fill the requisite forms and reach out to Electoral Roll
officers.

Similarly, the NVSP Portal is extensively used for searching the name in the electoral roll.
During the recently concluded Electoral Verification Program, the NVSP was a major tool
in the hands of the Voters.
“
“ Online Voter forms & Electoral
Search
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 ICT2020

Verify
Booth Level officers can

Add/Edit
verify the electors details
Deleon
Booth Level officers collect the Dele on of verified register
details of electors and also edit death cases
the incorrect electors details.

BLONet Mobile App

Booth Level officers

3. BLONet Mobile App

Background
Booth Level officers used to verify and collect details of electors and probable electors
through visiting each and every elector and collecting their papers for any kind of services
required by them. There are more than a million BLOs across the country. As no online
system or mobile App was present, BLOs had to submit all their documents to the ERO
office for further processing. This was not only tedious and labour intensive but also
delayed the process of form processing. A need was felt to bring such a service that could
collect the digital data at their doorstep. A mobile app BLO-Net was launched to connect
all the BLOs to the ERO office which also eliminated the need of digitization of supporting
documents.

Introductions
BLO-Net is a mobile app designed specially for Booth level Officers to provide online
processing mechanism for claims, objections and enrollment received online/ offline.
BLO-Net offers a rich interface to the BLOs where BLOs can verify the elector details,
upload documents and provide their remarks for further processing of the forms.

Election Commission of India provided an application to Booth Level Officer (BLO) to

verify each elector’s entry, correct the errors and enable deletion of verified register death

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cases under the EVP program. It helps to avoid data entry, which often causes mistakes.
Moreover it saves a large amount of paperwork thereby bringing economies of time and
cost.

Features
1) Download Electoral List: This feature allows BLO to download Elector’s list
from this tab. This will be saved in the phone memory.
2) Verification of Electoral Detail:
i) My EVP Dashboard
ii) Verification of data furnished
iii) Collection and verification of data
iv) Verification of polling station
3) Collections and Verification of Data:
i) Electoral verification
ii Family tagging verification

Technology
The technology used for the development Android studio and SQL Server 2016

Outcome
With the launch of BLO Net app, the verification and form submission has been simplified
and BLO can directly perform all his duties from the app.

“ Form submission and verification

by Booth Level Field Officer
“
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Record/Unit Offcier
Hand Over e-PB Mark Vote

e-postal ballot paper

Send Marked
Download e-PB
Service Voter

e-postal
ballot paper

Transmit e-PB
Speed Post

Returning Officer

4. ETPBS
Background
The postal ballot paper to the service voters was sent by the Returning Officer after
printing the ballot for each and every service voter of the Constituency, and then put it in
an envelope inscribed with the address of the Record Office of each service voters. This
takes a lot of resources, efforts and time, thus increasing the chance of mistake, since each
ballots need to be printed and put in the correct envelope. Since, the last part of electoral
roll was not upto date, therefore, the Record Officer faced a challenge in identifying the
present place of posting of the service voter thus failing in delivering the postal ballot to
the concerned service voters in time. This led to low turnout of the service voters of about
3-4% in the General Election to Lok Sabha 2014.

Introduction of the application

Electronically Transmitted Postal Ballot System (ETPBS) is the one-way electronic
transmission of the Postal ballots to the Service Voters. The Service Voter then cast their
vote and send it to the respective returning officer via Post. The complete process is
secured by way of multiple checks and transmission protocol to ensure safe transmission.

Upon receipt of the postal ballot at the counting centres, the returning officer validates
the receipt by a series of QR codes with that of the transmitted system.

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This application was launched on 21st Oct 2016.

Functionality
Returning Officer generates ballot paper electronically by a specific desktop application.
The list of the candidates is punched along with their party names. This ballot then gets
encrypted in the system is ready to be sent. The first functionality is the ability to generate
the postal ballot online for transmitting through ETPBS.

Through ETPBS system, the ballots are automatically assigned to Service Voters based
upon their constituency and get then gets transmitted. The unit officer downloads the
Postal ballots on behalf of the service voter. These downloaded ballots will be password
protected. The downloaded Postal Ballot can now be e-transmitted / hand-delivered
using their secured network/infrastructure to the individual service voters. The PIN
will be transmitted/ dispatched to the individual service voters by the Record Officer to
ensure that the downloaded Postal Ballot is opened by the concerned service voter only.

Thus ETPBS transmits the Postal ballot from the returning officer to the service voters
electronically by a series of security protocol.

“ One way electronically

transmitted postal Ballot
system for service voters
“
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 ICT2020
SERVICE VOTER REGISTRATION PORTAL
Receiving

Electronically Transmitted
Postal Ballots
Online Registration

5. Online service voter portal

Background
The difficulties and hardships encountered by the service voters, especially by the armed
forces and Police personnel serving at the border and remote areas of the country and the
service personnel working under the Government of India in missions abroad, have been
receiving the attention of the Commission in recent times. Many associations of such wings
also approached the Election Commission with a view to mitigating the difficulties faced
by service voters in the matter of registering and exercising their franchise. Preparation
of the last part of the electoral roll was not happening properly due to which there were
duplicate service voters, no provision for deletion was provided and the address of the
record office was also not updated periodically. The entire process of registration was
manual and lengthy.

Introduction
The purpose of the online Service Voter Registration Portal system is to provide convenience
and easy-to-use portal for Defence Personnel, employed under the Government of India
and member of an Armed Police Force of a State and serving outside that state. The
system allows registration and acceptance of forms for Service Voter. Through this online
system, District Election Officer assigns the Assembly Constituency to Service Voter, then
the form processed by Electoral Registration Officer.

Their names are registered in the last part of the electoral roll. The data of service voter
is maintained by ECI and the request for registration is submitted by the Record Officer.

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This application was launched on 14th July 2017.

Functionality
1) Processing of electoral forms
2) Maintain last part of electoral rolls
3) Communication between EROs across ACs and States
4) Simultaneous addition and deletion process
5) Connected with a single source of online forms acceptance (through
servicevoter.nic.in), it provides real-time monitoring of the progress of the
form processing (Status of the forms submitted)
6) In case of deletion, proper records of deletion, notices are generated, issued
and notice served details are captured.
7) Easy to use Dashboard for DEOs, CEOs, ECI officials and EROs themselves
for single window view and dashboard for Nodal, Record and Unit Officer
to view the status of registration.
8) Draft and Final roll of the last part is automated and is available under CEO
and ERO logins on the day of the draft and final publication.

Process Flow

Technology
The technology used for developing the system is Microsoft .Net for application and
Microsoft SQL Server for Database

Outcome
Compared to 13,27,627 number of registered Service Electors of last General Election in
2014, a record highest number of 18,02,646 were enrolled as Service Electors through

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 ICT2020
online registration with the dedicated portal. For the first time a full-fledged online
registration portal for service electors saved processing time, resources and human errors.
Out of the total number of Service Electors, 10,16,245 were from the Ministry of Defence,
7,82,595 from Ministry of Home Affairs Central Armed Police Forces), 3539 of Ministry of
External Affairs and 267 were from state police.

“
Service Voters can now register online
and receive Electronically Transmitted
“
Postal Ballots in their door-steps

6. Observer Portal
Background
The management of General Observers including Police and Expenditure is always
a challenge. There was a need for an online deployment system for effective order
generations and timely notifications.

Introduction
Election Commission of India has developed an online portal for database management
of all types of observer’s i.e. general observer, police observer and expenditure observer.

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All the latest instructions of the Commission are available on the portal for the observers.
It allows observers to verify and correct their personal information including important
bank details for quick remittance and Local Mobile number for getting important SMS
sent by the commission. They can check their deployment details online and can fill/
upload Reports in their portal. They can also check their notice board for any information/
instruction sent by the Commission.

Features of Observer Portal

1) View Filled Reports, Uploaded and Poll Day Related Reports by Observers
2) Send messages/SMS to Observers
3) Review Filled Reports
4) View deployment status
5) View State-wise finalized list of observers
6) Candidate Details - Form 7A is available to observers
7) Download and print Observer ID card

Process Flow

Observer logs with observer id and Password

Main Menu

Current and past Fill reports to be Attach files to be View notice board
deployment status sent to sent to For messages
of commission commission
Observer can check observer Download and print
and update his id card.
details

Technology
Sqlserver 2008R2, .net 4.5 Framework technology was used to develop Observer Portal.

Outcome
The observer portal helps in the deployment of observers from the backend, notification
to observers for their deployment, provides facilities for observers to submit their arrival
and other mandatory reports, allows ECI to download the submitted reports and overall
helps the Observer in managing their profile.

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 ICT2020

“ Observers are the key officers deployed directly by

the ECI and observer portal aptly provides direct
communication link between ECI and Observers
“

7. National Grievance Services Portal

Background
An online complaint handling mechanism is always desirable as compared to the manual
methods. There are 4125 EROs, 735 DEOs and 36 CEOs who are required to handle the
issues pertaining to voter registration for Elections. These require a robust centralised
grievance handling system.

Introduction
A comprehensive National Grievance Service Portal (NGSP) has been developed by the
Election Commission. This system has been developed in such a manner that in addition to

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providing redress to the complaints of the Citizens, Electors, Political parties, Candidates,
Media and Election officials at National, State and District level, it also serves as a common
interface for providing services through a common interface.

The system is seamless and Integrated Help Desk-cum-Call Centre-cum- Single Window
system. This portal is available for citizens of India where people can directly lodge IFSC
(Information, Feedback, suggestion and Complaints) into this. IFSC can be captured via a
different medium like Online mode (Portal, Contact Centre) and offline mode (FAX, Letter,
and Personal Meeting).

The application provides for a single interface for handling complaints by the Election
officials. All Electoral Officers, District Election Officers, CEO and ECI Officials are part
of the system. Thus issues are directly assigned to the respective user upon registration.
The portal can be accessed from the online link here:
https://eci-citizenservices.eci.nic.in

Process Flow
1) A Citizen can register them self while entering their Mobile number and
input the OTP to validate the mobile number and fill their profile information.
2) They can get an OTP having with Complaint id in it as soon as complaint
lodged.
3) The registered complaint gets marked to the concerned officer for further
action.
4) Complaint status can be tracked using complaint id.

Technology
Web/API Development : PHP-Laravel framework(LAMP)
Database: MariaDB

Outcome
The NGSP portal has handled 13,07967complaints from 16.05.2015 to 19.01.2020. A
total of 4246 officers are part of the NGSP Portal and the disposal success is 90.62%

“ Online Grievance Portal for Citizens

“
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242
Election App
Ecosystem
“
How the apps work in
tandem during non-election,
pre-election, in-election
and post-election phases to
create a perfect ecosystem
“
Election App Ecosystem
How the apps work in tandem during non-election, pre-election, in-election and post-
election phases to create a perfect ecosystem.

In the General Elections to Parliament of 2019, 610 million voters participated within
a span of 74 days, which was perhaps the biggest ever election exercise to have been
undertaken. Over 910 million electors database was digitized. 369 million voters used
the Election Commission of India Mobile platform to search and confirm their name and
polling station. On realizing their name not present, 6,52,533 forms for new registration,
corrections and shifting to new locations were filed. All this happened in 138 days from
the date of the launch of Mobile App by the Election Commission of India

The suite of 20 Apps provides the perfect ecosystem for rolling the giant wheel of electoral
system from Registration to Results. It is divided into 4 phases.

1) Non-Election: This includes the continuous phase when the voters register
into the system.
2) Pre-election: This phase starts from one year before the elections and
extends upto the date of announcement
3) In-elections: This phase is the most important phase which starts from the
date of announcement, runs through the poll day and ends on the conclusion
of counting.
4) Post-elections: This phase signifies the time when the reports are generated
and post audits are done

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Phase 1 : Non Election Phase

This is the phase when there is no obvious activity undertaken for preparation of an
election. During this phase, the electoral staff are engaged in strengthening the health of
the electoral roll. The Election Commission of India utilizes ICT application for new voter
registration, correction of entries, and migration cases.

There are four methods by which the new voter is engaged.

First is through the use of the National Voter Service Portal. The website provides the
facility of searching one’s name in the electoral roll, registration of new voters, corrections
and migration cases. The voter can submit the form and upload the relevant documents.
No further form or document needs to be submitted in physical format. Once the forms
are submitted the citizen can visit the portal and find the status of the application. The
website is https://nvsp.in

Second is through the use of the Voter Helpline Mobile app. The Election Commission
designed an innovative mobile application which was called the Voter Helpline. This
mobile application connected five databases together and prepared seamless services for
the citizens. The mobile application allowed searching for their names from 910 million in
a fraction of a second. The voter can verify their name, the polling station, details in the
voter card and also election schedule. If they already had a voter ID card simply by calling
the voter ID card the details can be verified. The Voter Helpline App is available both on
iOS and also on Android. The iOS app is available here: https://apps.apple.com/in/app/
voter-helpline/id1456535004 and the Android App is available here: https://play.google.
com/store/apps/details?id=com.eci.citizen&hl=en_IN

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Third is by SMS. By sending a short message at a designated
number the voter can verify the presence of their names.

Fourth is by calling toll free 1950: 1950 is the one universal

number available across India by which any user can call
from any mobile operator and can talk to election-related
issues in more than 22 languages. The agents were trained
to operate on a universal portal for searching the names of
the voters taking the requests of new forms and also lodging
a complaint in case of any grievance.

The Election Commission had declared the year Lok

Sabha Election 2019 as accessible elections. So, one of
the primary focuses was to ensure wider participation
of persons with disabilities. The Election Commission of
India launched a mobile application called PWD app. This
application was specifically designed keeping the visual
impairment & hearing impairment into mind. The PWD
user can search their names & their voter ID details. The
Commission provided detailed facilities for filling all forms.

The application also provided the facility for marking themselves as PWD by describing
their locomotive disability and requesting for wheelchairs. The application was used by
80,232 users. The PwD app is available from the Google Play store from here
https://play.google.com/store/apps/details?id=pwd.eci.com.pwdapp&hl=en_IN

To provide transparent access to various information in the Commission RTI online portal
was created by each user can request for any questions by making an online payment of
Rs.10. The URL is: https://rtionline.gov.in/

Similarly, for voter encouragement a dedicated online portal was created was called SVEEP

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portal which provided voters to participate in a more constructive manner. The website
contents forums, quizzes, manuals, tutorials and also provided the facility for voters to
share photographs. The website is https://ecisveep.nic.in/

The new website was created by the ECI which provided deep integration of mobile
application and provided various accessibility and mobile-friendly features. The website
is https://eci.gov.in

Also during the Non -Election period Political Party registration tracking has been made
online. Once the applicant submits his application, a unique number is allocated and
thereafter by using this number and his mobile number, he can track the status of his
application online. All types of discrepancies are intimated to the application from the
portal itself. The Portal is available here at https://pprtms.eci.gov.in/

Phase 2 : Pre-election
Planning Phase
On the other hand, six months before the election, large scale planning exercise is
undertaken with a view to move the Electronic Voting Machines. The machines’
requirement is assessed for the entire country, and then the machine is moved from
manufacturer to district warehouses and also from one district warehouse to the other
district warehouse of the State based upon the requirements. However, this movement
requires decision control of each and every machine from its inception to its destruction.
The Commission therefore designed a new centralized software for tracking each machine
end to end ans is called the EVM Management System. EVM Management System i.e.
EMS is designed to manage inventory of EVM units. Tracking of units from manufacturer to
state, state to state, district to district. ECI strictly ensures highly secure, non interrupted
and non manipulated distribution of machines from one place to another place and EMS
fulfills this purpose of ECI.

EMS is designed in a way where all the records are kept from production of machines,
order generation by ECI / CEO, sending from the location of the sender and receiving
at the location of the receiver. One of the important activities by which the Commission
ensures fair allocation of EVMs is through the Randomization of the machines first at the
Assembly Constituency level and other at the Polling Station level. This has been done for
the first time pan-India through the use of Information and Communication Technology.
The whole process of the Randomization of Ballot Unit, Control Unit and VVPAT is being
done in the presence of Political Parties multiple times and then finalized. This has added
another layer of a confidence-building measure to establish the neutrality of the EVM
machines.

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 THE 100
MINUTE SUCCESS
STORY OF
cVIGIL
Phase 3 : In-election
Date of the announcement to date of poll
cVIGIL, an Android mobile application designed by the Election Commission of India,
provided Indian voters an opportunity to report election code violations. The Commission’s
application was widely available, easy to use, and generated legally tenable and
prosecutable information to administrators. The application was so stitched that every
actor in the whole process was on either a mobile platform or web-based system. Chief
Electoral Officers, District Election Officers, Returning Officers, flying squads and Police
were all using the ICT application in prompt disposal of Model Code and Expenditure
cases.

A trinity of factors worked simultaneously to make the platform a success: users captured
photos or videos in real-time (and could not upload these), all visual or videographic
evidence was geotagged, and a “100-minute” countdown for time-bound disposal of
complaints. The result: nearly 142,250 complaints were received in the election period;
99% of which were disposed of, and 80% of which were found correct. Compare this to
previous elections in which citizens were not co-opted in the enforcement of the code,
and meager 20-25% of complaints were found correct.

One of the fundamental shifts that the cVIGIL has brought in its 77% success was the GIS-
based location tagging. For example, the app automatically enabled a geo-tagging feature
when users switched on their camera in the cVIGIL to report a violation. This meant that
flying squads could know the precise location of a reported violation, and the image could
be used as evidence in a court of law. The details of cVIGIL is available here: https://cvigil.
eci.gov.in and the mobile app for iOS can be downloaded from here: https://apps.apple.
com/in/app/cvigil/id1455719541 and for android from here : https://play.google.com/
store/apps/details?id=in.nic.eci.cvigil&hl=en_IN.

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 ICT2020

On the extension of cVIGIL various MCC violations cases, complaints received from the
political parties or the cases of high importance, the cVIGIL app allowed publication of all
the important cases for public information, immediately on its decision by the Commission.
The MCC violations thus were made public. The Portal is called as MCC Violation Portal.
The portal is available here https://cvigil.eci.gov.in/mcc

The next important stakeholder after the announcement of the election are the candidates.
An online portal has been created where the candidates can register themselves and a
mobile application was created for them to follow up the status of their permissions and
application application.

The ENCORE Scrutiny Application is a part of ENCORE that allows Returning Officers

to do the scrutiny of the Nomination filed by the Candidate. Each nomination is verified
and the status is marked as ‘Accepted’ or ‘Rejected’ and ‘Withdrawn’ if the Candidate has
withdrawn his candidature. This helps the Returning Officer to prepare the final list of
contesting candidates and assigning symbols.
The information about candidates’ finances, their assets liabilities are also digitized and
made available to the public by way of an affidavit portal. The Affidavit portal is available
here : https://affidavit.eci.gov.in/ . The features of the affidavit are also available on the
voter helpline app.

The Political Parties or any individual candidate can apply for permissions, in an online or
offline mode, during elections using Encore Web Application. Permission module allows
the candidates, political parties or any representatives of the candidate to apply for the
permission for meetings, rallies, temporary offices, and others. The app goes live after the
election dates are announced. Candidates can also track their application status through
Encore Web Application and also by using Candidate App from Google Play Store. This
application replaced the old ‘Suvidha’ App and integrated into ENCORE application. It was
launched on 10 March 2019. The website for applying for permissions is https://suvidha.
eci.gov.in

Technology has now enabled an integrated app for election permissions. Once the
permission is sought from the Returning Officer, then there is no need to seek individual
No-Objection from various departments like Fire, Revenue, PWD, Police etc. With the
launch of Nodal App, it is no longer binding for officials to sit at one place. All Nodal
Officers are registered as part of the ENCORE and they receive notifications on the mobile
app, as and when a request for permission arrives. They can accept/reject permissions
and upload their status by using the App. Nodal officers can automatically assign and
get push notification as the permission is applied for. The Nodal App allows officers to
take immediate action i.e. whether Objection or No- Objection is to be granted to the
candidate along with reasons for the same.

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During the phase of the poll announcement, any citizen by use of Voter Helpline Mobile
Application can find the details of their polling officials, make a call directly from the
mobile application and also see the list of contesting candidates and also download the
list of contesting candidates. One of the important features was that the list of contesting
candidates are exactly as per the ballot papers sequence. Thus, the voter could easily
identify the sequence of his preferred candidates.

Date of poll
Booth App is an integrated app of the ENCORE application, which facilitates in faster
identification of voters using encrypted QR code from the digital marked copy of the
electors. This reduces the queue, helps in faster polling and allows error-free recording of
two hourly poll turnout with minimal intervention.
To enable voters to download the digital photo voter slip in their mobile application, voters
can continue to link up their mobile phone with EPIC card on the Voter Helpline App and
download the Digital Photo Voter slip containing QR code which is to be used for booth
app. Those Voters carrying Digital Photo voter slip within Voter Helpline App can carry
mobile phones inside polling station only upto Polling Official using booth app and use
it instead of printed copy. The details of booth app is available here: https://boothapp.eci.
gov.in

One of the important mobile applications was launched by the Commission called Voter
Turnout App which provided real-time turnout details of each assembly constituencies
primary constituencies including the number of men, women and third gender. This voter
turnout app is exclusively used not only by citizens but has been the primary method used
by media houses for the first time.The Voter turnout app is available here https://play.
google.com/store/apps/details?id=in.gov.eci.pollturnout&hl=en_IN

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 ICT2020

Similarly, Voter Helpline Mobile Application during the day of poll provided the facility of
uploading selfies. This greatly encouraged the voters.

Date of Counting
One of the important features during the day
of counting has been the real-time publication
of round wise results through the new
application called ENCORE. The results are
published at http://results.eci.gov.in/. The data
was made available through the voter helpline
Mobile Application. The Election Commission
of India result page recorded 812.3 Million
hits on the website in a single day. The new
portal has been launched called Results Trends
Tv. This is a customizable auto-scrolling panel
which displays the results in real time. These are put outside the counting centres, public
places and also used as a standard monitor in the officials monitoring the results.

One of the important facets during this Lok Sabha Election had been cybersecurity. As we
are entering into the era of large scale technology induction in the conduct of elections,
cybersecurity requires equal attention. The Commission undertook major training for
ensuring maintenance of cyber security,starting from end-users to the application.
Various government agencies looking after cybersecurity were put on high alert and the
network infrastructure was completely under control, the traffic was regularly monitored
and various cybersecurity layers were put into place to ensure the absolute integrity and
availability of elections system.

Phase IV: Post Elections

For monitoring day to day election expenditure incurred by the candidates, the election
expenditure monitoring mechanism has been put in place in each constituency. This
application is called the Election Expenditure App. Maintenance of the day to day account
of election expenditure by the candidate is mandatory. Though the account of election
expenditure is required to be submitted within 30 days from the date of the declaration of
the result, monitoring has to be done on a regular basis during the campaign period so as
to properly and correctly account every election expenditure incurred by the candidates
and political parties during this period.

Index card module of ENCORE allows the Returning officer to fill the Index card online
after counting that contains each and every detail of elections from the schedule of
elections to the declaration of results. This module helps the Election Commission to

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generate different statistical reports that are then published on the ECI website for Public
view and analysis. Upon the successful launch of Index Card Application, the process of
publication and verification has been simplified.

Conclusion
The suite of web based and mobile app stitches end to end process of elections and
provides valuable assistance for decision makers. All stakeholders are engaged in a
meaningful way starting from planning till the counting.

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 ICT2020

READY
RECKONER
FOR
ECI ICT
APPLICATION

254
Ready Reckoner
for ECI ICT
Application
“ “
All ICT Application Address &
Details
Ready Reckoner for ECI ICT Application
WEB APPLICATION

Application : Candidate Affidavit Portal

Application Type : Web
Users : Citizens
URL : https://affidavit.eci.gov.in/
Description : For Citizens to view Canddiate’s profile, and original
affidavits

Application : Candidate Nomination Application

Application Type : Web
Users : Officers
URL : https://encore.eci.gov.in/
Description : The app for digitisation of Candidate Nomination
Forms

Application : Candidate Permissions Application

Application Type : Web
Users : Candidates & Political Parties
URL : https://suvidha.eci.gov.in/
Description : For Online applications of Permissions by Candi
dates and Political Parties

Application : Candidate Scrutiny Application

Application Type : Web
Users : Officers
URL : https://encore.eci.gov.in/
Description : The application for detailed scrutiny of the
nomination forms submitted by the candidates

Application : cVIGIL Portal

Application Type : Web
Users : Officers
URL : https://cvigil.eci.gov.in/
Description : Mobile app suite for enforcement of Model Code of
Conduct Violation cases

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 ICT2020

Application : ECI Main Website

Application Type : Web
Users : Citizens & Officers
URL : https://eci.gov.in/
Description : The Official website of ECI

Application : Election Counting Application

Application Type : Web
Users : Officers
URL : https://encore.eci.gov.in/
Description : The Application meant for Returning Officers to
enter the Round wise result data

Application : ENCORE
Application Type : Web
Users : Officers
URL : https://suvidha.eci.gov.in/
Description : Centralised Portal to facilitates Elections Officials
deputed at ECI and States for procesing and
management of Cadidate Nominations, Permissions,
Affidavits, Voter turnout, Counting, Results, Index
card and Expenditure monitoring

Application : ERONET
Application Type : Web
Users : Officers
URL : http://eronet.ecinet.in/
Description : Portal for Electoral Registration Officers to process
the Electoral Forms submitted by Citizens,
Generationof EPIC and other related work

Application : ETPBS
Application Type : Web
Users : Officers
URL : https://etpbs.in/
Description : Electronically Transmitted Postal Ballot System
(ETPBS) is the one-way electronic transmission of
the Postal ballots to the Service Voters and the
Validationby the Returning officer

258
Application : EVM Management System
Application Type : Web
Users : Citizens & Officers
URL : https://ems.eci.gov.in/login
Description : EVM Management System is a centralized online
tracking system, which keeps track of movement
and placement of each machine during elections.

Application : Expenditure Monitoring Application

Application Type : Web
Users : Officers
URL : https://encore.eci.gov.in/
Description : The application to enter and monitor the
expenditure of the canidates

Application : Index Card & Statistical Reporting Application

Application Type : Web
Users : Officers
URL : https://encore.eci.gov.in/
Description : For generation of more than 30 types of reports of
the elections.

Application : Model Code of Conduct Relaxation & Violation

Portal
Application Type : Web
Users : Citizens & Officers
URL : https://cvigil.eci.gov.in/mcc
Description : The website to display the important Model Code
of Conduct Violation cases reporting. Also it helps
various departments to process the cases online

Application : NGSP (Citizens)

Application Type : Web
Users : Citizens
URL : https://eci-citizenservices.eci.nic.in/default.aspx
Description : National Grivience Service Portal for Citizens is to
facilitate citizens for lodging of comaplaints online
and to track the status by complaint Id

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Application : NGSP (Officers)

Application Type : Web
Users : Officers
URL : https://eci-citizenservicesforofficers.eci.nic.in/
Description : For Processing and Disposing of Complaints by the
Election Officers at National, State, District and
Constituency level.

Application : NVSP
Application Type : Web
Users : Citizens
URL : https://www.nvsp.in/
Description : National Voters Service Portal for search of name in
Eletoral Roll, Know your Polling Station and BLO,
Online Form submission forNew Voter registration,
Correction, Deletion etc.

Application : Observer Portal

Application Type : Web
Users : Officers
URL : https://observerseci.eci.nic.in/
Description : For Submission of Reports by the Observers and
Monitoring by election Official

Application : Online service voter portal

Application Type : Web
Users : Officers
URL : http://servicevoter.nic.in/
Description : It facilitates the Service Voters to apply online for
registrationin Electoral Roll through their service
nodal officers and its processing by ECI officers

Application : Political Party Registration Tracking Management

System
Application Type : Web
Users : Political Parties and ECI Officers
URL : https://pprtms.eci.gov.in/
Description : Real time tracking of Political Party Registtaion
applications submitted by Parties

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 Application : Results Trends Tv
Application Type : Web
Users : Officers
URL : http://resultapi.eci.gov.in/login
Description : For real-time display of election results with
infographics at public places on wider screen

Application : RTI Online Portal

Application Type : Web
Users : Citizens & Officers
URL : https://rti.eci.nic.in/
Description : Online Portal where Indian citizens can file RTI
applications and appeals directly to ECI with online
payment facility

Application : SVEEP Portal

Application Type : Web
Users : Citizens
URL : http://ecisveep.nic.in/
Description : Web Portal for Voter Education

Application : Voter Turnout Application

Application Type : Web
Users : Officers
URL : https://eci.gov.in/voter-turnout/
Description : Application that displays the Voter turnout during
the Poll day.

MOBILE APPLICATION

Application : Booth App

Application Type : Mobile
Users : Officers
URL : https://boothapp.eci.gov.in/boothapp.apk
Description : The QR code based Mobile app for faster polling
and poll day report submission.

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Application : Candidate App

Application Type : Mobile
Users : Candidates
URL : https://play.google.com/store/apps/details?id=suvidha.
eci.gov.in.candidateapp
Description : For Candidates to track the status of Nominations
and Permissions

Application : cVIGIL Citizen

Application Type : Mobile
Users : Citizens
URL : https://play.google.com/store/apps/details?id=in.nic.
eci.cvigil&hl=en_IN
https://apps.apple.com/in/app/cvigil/id1455719541
Description : Mobile App to report Model Code of Conduct
Violations

Application : cVIGIL Decider

Application Type : Mobile
Users : Officers
URL : Available to Registered and Authorised officers
Description : Mobile App for Returning Officer to take decisions
on cVIGIL cases

Application : cVIGIL Investigator

Application Type : Mobile
Users : Officers
URL : Available to Registered and Authorised officers
Description : Mobile App for field units to investigate Model
Code of Conduct Violations reported through
cVIGIL

Application : cVIGIL Monitor

Application Type : Mobile
Users : Officers
URL : Available to Registered and Authorised officers
Description : Mobile App for ECI, CEO and DEOs to monitory,
highlight and emphaise the cases filed through
cVIGIL

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Application : cVIGIL Observer
Application Type : Mobile
Users : Officers
URL : https://ems.eci.gov.in/login
Description : Mobile App to monitor the cVIGIL reported cases
and flying squads in the observer jurisdiction

Application : EMS Mobile App

Application Type : Mobile
Users : Officers
URL : https://play.google.com/store/apps/details?id=in.gov.
eci.ems&hl=en_IN
Description : EMS Mobile App allows officers to scan the
permanently encoded barcode of each machine
(EVM/VVPAT) while they are in movement.

Application : ENCORE App

Application Type : Mobile
Users : Officers
URL : https://play.google.com/store/apps/details?id=in.gov.
eci.suvidha.admin
Description : A Mobile App for Decision Support system during
Elections

Application : Nodal App

Application Type : Mobile
Users : Officers
URL : https://play.google.com/store/apps/details?id=suvidha.
eci.gov.in.nodalofficerapp
Description : For Nodal offiers appointed to provide NOC for
Permissions applied by the Candidates and Political
Parties

Application : Observer App

Application Type : Mobile
Users : Officers
URL : https://play.google.com/store/apps/details?id=in.gov.
eci.observer&hl=en_IN
Description : An app for General, Police and Expenditure to get
the information on observer duty deployment with
a provision to upload their reports.

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Application : PwD App

Application Type : Mobile
Users : Citizens
URL : https://play.google.com/store/apps/details?id=pwd.eci.
com.pwdapp&hl=en_IN
Description : Mobile App for Persons with Disabilities to avail
Voter services

Application : Voter Helpline App

Application Type : Mobile
Users : Citizens
URL : https://play.google.com/store/apps/details?id=com.
eci.citizen&hl=en_IN
https://apps.apple.com/in/app/voter-helpline/
id1456535004
Description : The award winning Mobile app prividing citizen
centric services

Application : Voter Turnout App

Application Type : Mobile
Users : Citizens
URL : https://play.google.com/store/apps/details?id=in.gov.
eci.pollturnout&hl=en_IN
Description : Mobile App that displays the Voter Turnout during
the Poll day

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