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This document contains statistics from a survey measuring customer satisfaction across multiple attributes. It includes measures of central tendency (median, mode) and variability (standard deviation). Key findings are: 1. Atmosphere was the highest rated attribute, followed by price, service, and food quality. 2. Female customers reported being more likely to return than male customers, with means of 4.78 and 4.28 respectively. 3. There were statistically significant differences in customer satisfaction ratings between gender groups for the "likely to return" attribute.

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14 views2 pages

Statistics

This document contains statistics from a survey measuring customer satisfaction across multiple attributes. It includes measures of central tendency (median, mode) and variability (standard deviation). Key findings are: 1. Atmosphere was the highest rated attribute, followed by price, service, and food quality. 2. Female customers reported being more likely to return than male customers, with means of 4.78 and 4.28 respectively. 3. There were statistically significant differences in customer satisfaction ratings between gender groups for the "likely to return" attribute.

Uploaded by

Ngọc Bích
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Statistics

X26 -- X27 -- Food X28 -- X29 --


Price Quality Atmosphere Service
N Valid 300 300 300 300
Missing 0 0 0 0
Median 2,00 1,00 3,00 2,00
Mode 1 1 3 2

1. Atmosphere -> price->service->quality

One-Sample Statistics
Std. Std. Error
N Mean Deviation Mean
X19 -- Knowledgeable 300 3,49 1,544 ,089
Employees

One-Sample Test
Test Value = 34
95% Confidence
Interval of the
Significance Difference
One- Two- Mean
t df Sided p Sided p Difference Lower Upper
X19 -- - 299 <,001 <,001 -30,510 -30,69 -30,33
Knowledgeable 342,21
Employees 8

Kieens thucw cua nhân viên so với năm ngoái k có sự thay đổi

Nữ quay lại nhiều hơn so với nam ( 4,78 > 4.28)

Group Statistics
X32 -- Std. Std. Error
Gender N Mean Deviation Mean
X23 -- Likely to Male 195 4,28 ,901 ,065
Return Female 105 4,73 1,318 ,129

Independent Sam
Levene's Test for Equality of
Variances

F Sig. t df
X23 -- Likely to Equal variances assumed 29,745 <,001 -3,501 29
Return Equal variances not -3,137 157,61
assumed

Có sự khác biệt giữa ba nhân tố khác nhau

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