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CSS NC II
Course Syllabus
Grade 11 1st Sem
I. PERSONAL ENTREPRENEURIAL COMPETENCIES (PECs) 2 hrs
II. ENVIRONMENT AND MARKET (EM)
Market (Town) 1 hr
Market (customer) 1 hr
1. Generating business ideas 2 hrs
1.1 Key concepts in generating business ideas
1.2 Knowledge, skills, passions, and interests
1.3 New applications
1.4 Irritants
1.5 Striking ideas (new concepts)
1.6 Serendipity Walk
1. Product development 1 hr
2. Key concepts in developing a product 1 hr
3. Finding Value 1 hr
4. Innovation 1 hr
4.1 Unique Selling Proposition (USP)

COMMON COMPETENCIES
LESSON 1: APPLYING QUALITY STANDARDS (AQS) 8 hrs
LESSON 2: PERFORMING COMPUTER OPERATIONS (PCO) 8 hrs

Grade 11 2nd Sem

LESSON 3: PERFORMING MENSURATION AND CALCULATION (PMC) 4 hrs
LESSON 4: PREPARING AND INTERPRETING TECHNICAL DRAWING (PITD) 4 hrs
LESSON 5: USING HAND TOOLS (UHT) 8 hrs

Grade 12 1st Sem

LESSON 6: TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT (TCEW)
LESSON 7: TESTING ELECTRONIC COMPONENTS (TEC)

Grade 12 2nd Sem

CORE COMPETENCIES
LESSON 9. SETTING-UP COMPUTER NETWORKS (SUCN)
LESSON 10: SETTING UP COMPUTER SERVERS (SUCS)
LESSON 11: MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS (MRCN)

Course Description
This is an introductory course that leads to a Computer Systems Servicing National Certificate Level II (NC II).
It covers seven (7) common competencies that a student ought to possess: 1) application of quality standards, 2)
computer operations; 3) performing mensuration and calculation; 4) preparation and interpretation of technical drawing; 5)
the use of hand tools; 6) terminating and connecting electrical wiring and electronics circuits; and 7) testing electronics
components;
and four (4) core competencies, namely, 1) installing and configuring computer systems, 2.) setting up computer
networks, 3) setting up computer servers, and 4) maintaining and repairing computer systems and networks.

CONTENT LEARNING COMPETENCIES

I. PERSONAL ENTREPRENEURIAL COMPETENCIES
(PECs)
1. Assessment of Personal Competencies and 1. Recognize Personal Entrepreneurial Competencies and
Skills (PECs) needed in computer systems servicing
Skills (PECs) vis-à-vis PECs of a practicing
1.1 Compare one’s PECs with those of a
entrepreneur/ employee practitioner/ entrepreneur
1.1 Characteristics 1.2 Align one’s PECs with those of a practitioner/
1.2 Attributes entrepreneur
1.3 Lifestyle 1.3 Assess one’s PECs
1.4 Skills 1.4 Assess practitioner’s PECs
1.5 Traits
2. Analysis of PECs compared to those of a
practitioner
3. Align one’s PECs based on the results of the
assessment

II. ENVIRONMENT AND MARKET (EM)

Market (Town) 1. Recognize and understand the market in computer

1. Key concepts of market systems servicing
2. Players in the market (competitors) 1.1 Identify the players/ competitors within the town
2.1 Products & services available in the market 1.2 Identify the different products/services available in
the market
Market (customer)
1. Key concepts in identifying and understanding 2. Recognize the potential customer/ market in computer
the consumer systems servicing
2. Consumer analysis through: 2.1 Profile potential customers
2.1 Observation 2.2 Identify the customer’s needs and wants through
2.2 Interviews consumer analysis
2.3 Focus group discussion (FGD) 2.3 Conduct consumer/market analysis
2.4 Survey

1. Generating business ideas 3. Create new business ideas in computer systems

1.1 Key concepts in generating business ideas servicing by using various techniques
1.2 Knowledge, skills, passions, and interests 3.1 Explore ways of generating business ideas from
1.3 New applications one's' own characteristics/attributes
1.4 Irritants 3.2 Generate business ideas using product innovation
1.5 Striking ideas (new concepts) from irritants, trends, and emerging needs
1.6 Serendipity Walk 3.3 Generate business ideas using Serendipity Walk

1. Product development 4. Develop a product/service in computer systems

2. Key concepts in developing a product servicing
3. Finding Value 4.1 Identify what is of “value” to the customer
4. Innovation 4.2 Identify the customer
4.1 Unique Selling Proposition (USP) 4.3 Explain what makes a product unique and
competitive
4.4 Apply creativity and innovative techniques to
develop marketable product
4.5 Employ a USP to the product/service

1. Selecting business idea 5. Select a business idea based on the criteria and
2. Key concepts in selecting a business idea techniques set
2.1 Criteria Techniques 5.1 Enumerate various criteria and steps in selecting a
business idea
5.2 Apply the criteria/steps in selecting a viable
business idea
5.3 Determine a business idea based on the
criteria/techniques set

1. Branding 6. Develop a brand for the product

 6.1 Identify the benefits of having a good brand
6.2 Enumerate recognizable brands in the
town/province
6.3 Enumerate criteria for developing a brand
6.4 Generate a clear appeal

COMMON COMPETENCIES

LESSON 1: APPLYING QUALITY STANDARDS (AQS)

● Work order and standard operating procedures 1. Assess quality of received materials
● Specification of materials and components 1.1 Obtain work instruction in accordance with standard
- Wires operating procedures
- Cables 1.2 Check the received materials against workplace
- Electrical tape Components standards and specifications
- Resistors 1.3 Identify and isolate faulty materials related to work
- Capacitors 1.4 Record and/ or report defects and any identified
- Integrated circuits causes to the supervisor concerned in accordance with
- Diodes workplace procedures
- Transistor 1.5 Replace faulty materials in accordance with
● Faults workplace procedures
- Factory defects
- Nonconformity to specifications
- Nonconformity to government standards and
PECs, environmental code
- Safety defects
● Recording and reporting procedures
- Parts identification
- Component identification

● Related documents 2. Assess own work

- Service manuals 2.1 Identify and use documentation relative to quality
- Operations manual within the prescribe standard
- Certifications 2.2 Check completed work against workplace
- Type approval certificates standards relevant to the task undertaken
● Quality standards on 2.3 Identify and isolate errors
- Materials 2.4 Record information on the quality and other
- Component parts indicators of production performance in accordance with
- Final product workplace procedures
- Product production 2.5 Document and report cases of deviations from
● Checking process specific quality standards in accordance with the
- Quality controlling workplace’s procedures
- Quality assurance
● Records and documents
- Organization work procedures
- Manufacturers instruction manual
- Forms

● Process improvement procedure 3. Engage in quality improvement

● Monitoring performance operation 3.1 Participate process improvement procedures in
- Customer satisfaction relative to workplace assignment
- Customer feedback form 3.2 Carry out work in accordance with process
- Co-workers feedback improvement procedures
- Supervisors rating sheet 3.3 Monitor performance of operation or quality of
- Suppliers feedback product of service to ensure customer satisfaction
● Checking quality output procedures

LESSON 2: PERFORMING COMPUTER OPERATIONS (PCO)

● Task identification 1. Plan and prepare for task to be undertaken

- Planning 1.1 Determine requirements of task in accordance with
 - Preparing the required output
● Operational health and safety (OHS) guidelines 1.2 Select appropriate hardware and software
and procedures according to task assigned and required outcome
● Computer hardware 1.3 Plan a task to ensure that OHS guidelines and
- Keyboard procedures are followed
- Mouse 1.4 Follow client-specific guidelines and procedures
- Hard drives 1.5 Apply required data security guidelines in
- Monitor accordance with existing procedures
- System Unit
● Computer application software

● Types of program/ application software 2. Input data into computer

- word processing 2.1 Enter the data into the computer using appropriate
- web browsers program/application in accordance with company
- internet procedures
● Data processing 2.2 Check the accuracy of information and save the
● Checking and saving information information in accordance with standard operating
● Storage devices procedures
- primary 2.3 Store inputted data is in storage media according to
- secondary requirements
● Work Ergonomic 2.4 Perform work within ergonomic guidelines

● Desktop icons - Directories 3. Access information using computer

- Files and folders 3.1 Select correct program/application based on job
- Recycle bin requirements
● Keyboard techniques 3.2 Access program/application containing the
- Proper handling information required according to company procedures
- Shortcut keys 3.3 Select, open, and close desktop for navigation
● Keyboard care and maintenance purposes
3.4 Carry out keyboard techniques in line with OHS
requirements

● Requirements for Internet search 5. Use basic functions of a www- browser to locate
- browsers information
- URL 5.1 Establish information requirements for internet
- search engine search
- bookmark 5.2 Launch browser
- link 5.3 Load search engine
5.4 Enter appropriate search criteria/or URL of site
5.5 Follow relevant links to locate required information
5.6 Bookmark useful pages and print as required

● Computer maintenance - Disk cleanup 6. Maintain computer equipment and systems

- Checking disk errors 6.1 Implement procedures for ensuring security of data,
- Replacement of consumables including regular backups and virus checks in accordance
- Dusting the external and internal part of the with standard operating procedures
computer 6.2 Implement basic file maintenance procedures in
● File maintenance line with the standards operating procedures
- Backing up files
- Deleting unwanted files
- Updating antivirus database/using more
appropriate anti virus program

LESSON 3: PERFORMING MENSURATION AND CALCULATION (PMC)

● Types of components and objects to be 1. Select measuring instruments

measured: - Memory - Data storage capacity - 1.1 Identify object/s or component to be measured
Processor - Video card 1.2 Obtain correct specifications from relevant source
● Correct specifications from relevant sources 1.3 Select measuring tools in line with job requirements
● Measuring tools
 ● Types of measuring instruments and their uses 2. Carry out measurements and calculation
● Safe handling procedures in using measuring 2.1 Select appropriate measuring instrument to achieve
instruments required outcome
● Four fundamental operation of mathematics 2.2 Obtain accurate measurements for job
● Formula for volume, area, perimeter, and other 2.3 Perform calculation needed to complete task using
geometric figures the four mathematical fundamental operations addition (+),
● Conversion and calculation subtraction (-), multiplication (x), and division (÷)
- Capacity and speed 2.4 Use calculation involving fractions, percentages
- Memory and mixed numbers to complete workplace tasks
- Data storage 2.5 Self-check and correct numerical computation for
- Processor accuracy
- Video card 2.6 Read instruments to the limit of accuracy of the tool
● bit/byte/MB/GB/TB

● Maintenance of measuring instruments 3. Maintain measuring instruments

- 5S 3.1 Ensure proper handling of measuring instruments
- Lubrication to avoid damage and clean it before and after using
- Cleaning 3.2 Identify tasks to be undertaken for proper storage
- Storage of instruments according to manufacturer’s specifications
● Proper storage of instruments and standard operating procedures

LESSON 4: PREPARING AND INTERPRETING TECHNICAL DRAWING (PITD)

● Basic symbols 1. Identify different kinds of technical drawings

● Basic elements 1.1 Select correct technical drawing in accordance with
- Schematic diagram the job requirement
- Charts 1.2 Segregate technical drawings in accordance with
- Block diagrams the types and kinds of drawings
- Layout plans
- Loop diagram

● Technical drawing 2. Interpret technical drawing

- Components, assemblies, or objects 2.1 Recognize components, assemblies, or objects as
- Dimensions required
- Symbols 2.2 Identify dimensions of the key features of the
● Job requirements or equipment for drawing in objects depicted in the drawing
accordance with standard operating procedures 2.3 Identify and interpret symbols used in the drawing
2.4 Check and validate drawing against job
requirements or equipment in accordance with standard
operating procedures

● Electrical/ Electronic Schematic 3. Prepare/ make changes to electrical/ electronic

● Schematic drawings schematics and drawings
3.1 Draw and identify correctly electrical/ electronic
schematic
3.2 Identify correct drawing; select and use equipment
in accordance with job requirements

● Care and maintenance of technical drawing 4. Store technical drawings and equipment/ instruments
equipment/ instruments 4.1 Identify tasks to be undertaken for care and
● Inventory of technical drawings maintenance of drawings according to company
● Proper storage of instruments procedures
4.2 Record technical drawings and prepare an
inventory in accordance with company procedures
4.3 identify tasks to be undertaken for proper storage of
instruments according to company procedures

LESSON 5: USING HAND TOOLS (UHT)

● Identifying and selecting different types and uses 1. Plan and prepare for tasks to be undertaken
of hand tools 1.1 Identify tasks to be undertaken properly
 ● Uses of different hand tools. 1.2 Identify and select appropriate hand tools according
to the task requirements

● Checking of hand tools 2. Prepare hand tools

● Identifying unsafe or faulty tools 2.1 Check appropriate hand tools for proper operation
and safety
2.2 Identify and mark unsafe or faulty tools for repair
according to standard company procedure

● Operating hand tools 3. Use appropriate hand tools and test equipment
● Safety procedures using handling tools 3.1 Use tools according to tasks undertaken.
● Personal Protective Equipment (PPE) 3.2 Observe all safety procedures in using tools at all
● Documentation process times and use appropriate PPE
3.3 Report malfunctions, unplanned or unusual events
to the supervisor

● Maintenance of hand tools 4. Maintain hand tools

- Cleaning 4.1 Do not drop tools to avoid damage; carry out
- Lubricating routine maintenance of tools according to standard
- Tightening operational procedures, principles, and techniques
- Tools repairs 4.2 Store tools safely in appropriate locations in
- Adjusting using correct procedures accordance with manufacturer’s specifications or standard
- Sharpening operating procedures
● Storing of hand tools

LESSON 6: TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT (TCEW)

● Material specification 1. Plan and prepare for termination/ connection of

- Assorted wires and cables electrical wiring/ electronics circuits
● Task requirements 1.1 Check materials according to specifications and
- Splicing tasks
- Jointing 1.2 Select appropriate tools and equipment according
- Soldering to task requirements
● Tools and equipment 1.3 Follow planned task to ensure OHS guidelines and
- Pliers procedure
- Cutters 1.4 Prepare electrical wiring/electronics circuits
- Screw driver correctly for connecting/terminating in accordance with
- Soldering gun instruction and work site procedures
- Multitester
● OH&S guidelines and procedures
● Electrical wiring diagram
● Electronics kit

● OHS procedures 2: Terminate/connect electrical wiring/ electronic circuits

- Safety procedure in using tools 2.1 Observe safety procedures in using tools and use
- Appropriate PPE appropriate personal protective equipment at all times
● Methods in termination and connections according 2.2 Identify the tasks to be undertaken to work safely in
to job specification accordance with the workplace and standard procedures
- Clamping 2.3 Use appropriate range of methods in termination/
- Pin connection connection in accordance to specifications, manufacturer’s
- Soldered joints requirements, and safety
- Plugs 2.4 Follow correct sequence of operation
● Proper procedures in adjusting accessories 2.5 Adjust used accessories
- Brackets 2.6 Confirm termination/connection in accordance with
- Clamps job specification
● Confirmation of termination/ connection in
accordance with the job specification

● Proper procedure in conducting testing of 3: Test termination/connections of electrical wiring/

termination/connection of electrical electronics circuits
wiring/electronics circuits 3.1 Conduct complete testing of termination/connection
 ● Proper procedure in checking wirings and circuits of electrical wiring/electronics circuits in compliance with
using specified testing procedures specifications and regulations using appropriate
● Protocol in responding to unplanned conditions procedures and equipment
3.2 Check wirings and circuits using specified testing
procedures
3.3 Respond to unplanned events or conditions in
accordance with established procedures

LESSON 7: TESTING ELECTRONIC COMPONENTS (TEC)

● Work instructions 1. Determine criteria for testing electronics components

● Job order 1.1 Obtain and clarify work instructions based on job
● Work coordination process order or client requirements
● Documentations and interpretations of data/testing 1.2 Consult responsible person for effective and proper
criteria work coordination
● Testing criteria 1.3 Obtain and interpret data sheets/application notes
- Controls based on manufacturer’s specifications
- Effectiveness 1.4 Define testing criteria to ensure that components
- Efficiency meet technical and quality requirements
- Bug detection 1.5 Document and communicate testing criteria to
- Functionality, including flow relevant personnel
- Interoperability
- Performance
- Reliability
- Operating parameters

● Testing methods for electronic components 2: Plan an approach for components testing
- Automated 2.1 Identify various testing methods based on types of
- Debugging electronic components
- Inspection 2.2 Determine characteristics and appropriateness of
- Platform testing testing methods to be used during development and on
- Prototyping completion
● Testing strategies for electronic components 2.3 Consider/select testing methods in relation to
- Passive testing appropriate testing strategy
- Dynamic testing 2.4 Develop plan for testing components at specified
- In-circuit testing points during development and on completion
● Procedure in checking and testing operation in 2.5 Prepare and check required test and measuring
accordance with established procedures instruments and tools in accordance with established
● Records systems procedures
- metadata that includes: 2.6 Establish records system to document testing
o description of fault results, including problems and faults
o identification of code
o user responses
o written or verbal comments
o quantitative data
o remedial action taken
o retest result
o date
o tester's details
- questionnaire
- survey

● Component testing process evaluation 3: Test components

● Component problems and faults 3.1 Apply appropriate testing methods to electronic
● Documentation procedures components in accordance to technical specifications
● Procedures in resolving detected problems faults 3.2 Detect and record problems and faults by testing
● Components of testing methods 3.3 Document remedial steps
● Testing process and records 3.4 Resolve detected problems and faults during
● Documentation procedures testing in accordance with agreed project or industry
practice
3.5 Evaluate final products against the determined
 criteria
3.6 Submit to relevant personnel the documented and
summarized evaluation report of the testing process

CORE COMPETENCIES

LESSON 8: INSTALLING AND CONFIGURING COMPUTER SYSTEMS (ICCS)

● Types and parts of computers 1. Assemble computer hardware

● Computer operating systems 1.1 Plan unit assembly to ensure OHS policies and
● Windows / MAC OS X /Linux procedures are followed in accordance with systems
● Peripheral devices requirements
● Computer systems design 1.2 Prepare unit assembly to ensure OHS policies and
● Computer assembly procedures procedures are followed in accordance with systems
● Power ON self-test and basic-input-output-system requirements
(BIOS) configuration procedures 1.3 Identify materials necessary to complete the work
● CMOS in accordance with established procedures and check
● Motherboards against system requirements
● Multimedia storage devices: 1.4 Obtain materials necessary to complete the work in
- Video cards accordance with established procedures and check
- Sound cards against system requirements
- Graphical user interface 1.5 Obtain tools, equipment and testing devices
needed to carry out installation work in accordance with
established procedures and check for correct operation
and safety
1.6 Assemble computer hardware in accordance with
established procedures and system requirements
1.7 Perform BIOS configuration in accordance with
hardware requirements

● Installers preparation and OS installation 2. Prepare installer

procedures 2.1 Create portable bootable devices in accordance
● Application and devices/drivers installation with software manufacturer instruction
procedures 2.2 Prepare customized installers in accordance with
● Desktop PC interface/ hook up procedures software utilization guide and end user agreement
● Application packages and use of application 2.3 Carry out installation of portable applications in
programs accordance with software user guide and software license
● Bootable devices
- CD/DVD bootable
- USB bootable using Rufus software
- USB bootable using diskpart/CMD
● Software installers

● Installation of Operating System 3. Install operating system and drivers for peripherals/
- Windows Server 2008/higher version devices
- Windows XP/7/8/10 3.1 Install Operating System (OS) in accordance with
● Install and configure of peripherals devices established installation procedures and to comply with
● Install /Update Operating system end-user requirements
● Checking of work 3.2 Install peripherals/ devices in accordance with
manufacturer’s instructions and/ or OS installation
procedures
3.3 Configure peripherals/ devices in accordance with
manufacturer’s instructions and/ or OS installation
procedures
3.4 Access OS and drivers updates/ patches in
accordance with manufacturer’s recommendations and
requirements
3.5 Install OS and drivers updates/ patches in
accordance with manufacturer’s recommendations and
requirements
3.6 Check the quality of the work undertaken in
 accordance with established procedures

● Installation of applications software with different 4. Install application software

variations 4.1 Install Application Software based on software
● Software updates installation guides, end-user requirements and software
● Virtualization software license agreement
● Disk management software 4.2 Carry out variation to application software in
● Antivirus / diagnostic software accordance to customer/ client requirements
● Device drivers 4.3 Access software updates in accordance with
● Drivers/Software update procedures manufacturer’s recommendations and requirements
- Application software license agreements 4.4 Install software updates in accordance with
- Stress-testing procedures manufacturer’s recommendations and requirements
- 5S and 3Rs environmental policies

● Burning or testing installed equipment/devices 5. Conduct testing and documentation

● Stress test 5.1 Test devices/ systems and/or installation to
- Processor determine whether it conforms to requirements
- Memory 5.2 Conduct stress test to ensure reliability of
- Hard Disk equipment in accordance with manufacturer’s instructions
- Video Card and system requirements
● 5S and 3Rs environmental policies 5.3 Follow 5S and 3Rs according to environmental
● Reporting and documentation procedures policies
5.4 Follow procedures in forwarding documentation to
appropriate personnel and/or authority on the test
conducted.

LESSON 9. SETTING-UP COMPUTER NETWORKS (SUCN)

● Computer network concepts 1 Install network cables

● Network cable installation 1.1 Plan cable routes in accordance with network
● Copper cable splicing and cable testing design and actual installation site
● Fiber optic cables splicing and installation 1.2 Determine cable routes in accordance with network
requirements design and actual installation site
● Philippine Electrical Code relevant to data 1.3 Identify necessary network materials in accordance
connection with established procedures and check against system
● OHS standards and 5S principles requirements
● Practicing 3Rs (reduce, reuse, recycle/recover) 1.4 Obtain necessary network materials in accordance
● 3Rs environmental policies with established procedures and check against system
● Managing waste from electrical and electronic requirements
equipment (WEEE) 1.5 Obtain tools, equipment, and testing devices in
accordance with established procedures
1.6 Check tools, equipment and testing devices in
accordance with established procedures
1.7 Follow OHS policies
1.8 Use appropriate PPE
1.9 Perform copper cable splicing based on Electronic
Industries Alliance / Telecommunications Industry
Association (EIA/TIA) standards
1.10 Install network cables and cable raceways in
accordance with established procedures and installation
requirements
1.11 Perform installation work and check for
unnecessary damage that has occurred and complies with
requirements
1.12 Follow OHS standards and 5S principles
according to enterprise requirements
1.13 Dispose excess components and materials based
on WEEE directives and 3Rs waste management program

● network design 2: Set network configuration

● addressing 2.1 Check network connectivity of each terminal in
 ● subnetting accordance with network design
● topology 2.2 Diagnose and repair any problem or fault in the
● router/Wi-fi/ wireless access point/repeater network system in line with standard operating procedures
configuration 2.3 Configure Network Interface Card (NIC) in
● Network Interface Card (NIC) settings accordance with the network design
● network cables 2.4 Carry out communication check between terminals
● cable raceways/ducts in accordance with operating systems network
● Network connectivity checking procedures and configuration guides
techniques 2.5 Respond to unplanned events or conditions in
- Ping accordance with established procedures
- Netstat
- IP config
● IPV4 and IPV6
● IP addressing
- Class A
- Class B
- Class C
- Class D
- Class E
● Subnetting/Subnet Mask
● Contingency procedures in response to unplanned
events and conditions
● Remote desktop

● Wireless settings configuration 3: Set router/Wi-fi/wireless access point/repeater

● Gateways configuration
● Security/firewall/advanced settings configuration 3.1 Configure client device systems settings in
● Cloud computing accordance with manufacturer’s instructions and end user
● Network connectivity testing preference
● Device systems settings configuration 3.2 Configure LAN in accordance with manufacturer’s
● Local area network (LAN) port configuration instructions and network design
● Wide area network (WAN) port configuration 3.3 Configure WAN in accordance with manufacturer’s
● Configuration procedure for instructions and network design
● Routers – managed and unmanaged 3.4 Configure wireless settings in accordance with
● Access points manufacturer’s instructions, network design, and end-user
● Switch – managed and unmanaged preferences
● Repeaters 3.5 Configure security/firewall/advanced settings in
● Network Interface Cards types and configuration accordance with manufacturers instruction and end-user
settings preferences
● Wireless network Interface card
● Wired Network Interface Card
● Firewall configuration

● Network inspection procedures 4: Inspect and test the configured computer networks
● Safe computer network operation 4.1 Undertake final inspection of the configuration to
● Documentation procedures conform to the manufacturer’s instructions/manual
4.2 Ensure the configuration conforms to the
manufacturer’s instructions/manual
4.3 Check computer networks to ensure safe operation
4.4 Prepare reports according to company
requirements
4.5 Complete reports according to company
requirements

LESSON 10: SETTING UP COMPUTER SERVERS (SUCS)

● Network operating systems (NOS) features 1: Set up user access

● User access level configurations 1.1 Create user folder in accordance with Network
● Network policies and services operating system features
● Set up peer-to-peer (P2P) network access 1.2 Configure user access level based on NOS
features
 1.3 Establish network access policies/end user
requirements
1.4 Perform security check in accordance with
established network access policies/end user
requirements

● Configure server function 2: Configure network services

● Server modules and addons 2.1 Check normal server function in accordance with
● Network services and its operation manufacturer’s instructions
● Procedures in response to unplanned events and 2.2 Install and update required modules/add-ons on
condition NOS installation procedures
● Domain Name Server (DNS) 2.3 Confirm network services based on user/system
● Domain controller (active directory) requirements
● File server 2.4 Check operation of network services based on
● Dynamic Host Configuration Protocol (DHCP) user/system requirements
server 2.5 Respond to unplanned events or conditions in
● Printer server accordance with established procedures
● Web applications/technologies
● Setting up client/user access and security
● Setting up and configuring servers
● Installing and configuring modules/add-ons
● Configuration of network services

● Testing procedures 3: Perform testing, documentation, and pre-deployment

● Pre-deployment procedures and practices procedures
● Enterprise policies and procedures 3.1 Undertake pre-deployment procedures based on
● End-user requirements enterprise policies and procedures
● Enterprise policies and procedures 3.2 Undertake operation and security check based on
● Documentation and making reports end-user requirements
3.3 Prepare reports according to enterprise policies
and procedures
3.4 Complete reports according to enterprise policies
and procedures

LESSON 11: MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS (MRCN)

● Procedures in planning and preparing 1. Plan and prepare for maintenance and repair
maintenance and diagnosis of faulty computer and 1.1 Plan maintenance and/ or diagnosis of faults in line
networks systems with job requirements
● Tools and tests equipment 1.2 Prepare maintenance and/ or diagnosis of faults in
● PC specifications line with job requirements
● OHS policies and procedures 1.3 Obtain tools, equipment, and testing devices
● Maintenance of computer systems and networks needed for correct operation and safety
● Planning and preparing for maintenance 1.4 Check tools, equipment, and testing devices
● Computer systems maintenance procedures needed for correct operation and safety
● PC systems 1.5 Obtain materials necessary to complete the work in
● Computer operations accordance with established procedures and check
● Electronic fault findings against job requirements
1.6 Follow OHS policies and procedures in line with job
requirements
1.7 Check computer systems and networks for
maintenance against job/ service order or instructions and
specifications

● PPE 2. Maintain computer systems and networks

● Diagnosis of computer systems and networks 2.1 Use appropriate PPE in line with standard
function procedures
● Maintenance of computer systems and networks 2.2 Check normal function of computer systems and
● Repair or replace faulty system networks in accordance with manufacturer’s instructions
● Contingency procedures in response to unplanned 2.3 Perform scheduled/ periodic maintenance in
events and conditions accordance with manufacturer’s requirements
● Use and operation of tools, instruments, and 2.4 Repair materials when needed in accordance with
testing devices established procedures
● Occupational health and safety policies and 2.5 Replace materials when needed in accordance with
procedures establish procedures
● Job service order forms or checklist 2.6 Respond to unplanned events or conditions in
● Problem solving in emergency situation accordance with established procedures
● Procedures in maintenance scheduling
● Preventive maintenance of computer system and
network
- Operating system update
- Backup scheduling
- Creating restore point
- Guarding against virus
● Cleaning computer systems and networks

● Diagnostic procedures 3. Diagnose faults of computer systems and networks

● Identifying and isolating faults/problems 3.1 Use appropriate personal protective equipment in
- Diagnostic software utilities line with standard procedures
- Gathering of information 3.2 Diagnose faults or problems in the computer
● Accomplished forms systems and networks according to requirements and in
- Diagnostic reports line with the standard procedures
- Proposal reports 3.3 Manage contingency measures in accordance with
established procedures
3.4 Implement contingency measures in accordance
with established procedures
3.5 Respond to unplanned events or conditions in
accordance with established procedures

● Defects in computer systems and networks 4. Rectify/ correct defects in computer systems and
● Troubleshooting and repair techniques networks
● Problem solving in emergency situation 4.1 Use appropriate PPE in line with standard
● Corrective action procedures
- Hardware configuration 4.2 Replace defective components or parts without
- Software configuration damage to the surrounding environment or services
4.3 Install correct components or parts without damage
to the surrounding environment or services
4.4 Make the necessary adjustments in accordance
with established procedures
4.5 Respond to unplanned events or conditions in
accordance with established procedures

● Testing methods and procedures 5. Inspect and test the computer systems and networks
● Documentation and making reports 5.1 Undertake final inspection so that the configuration
● Waste management conforms to the manufacturer’s instructions/manual
● OHS standards and 5S principles 5.2 Ensure that the configuration conforms to the
● Practicing 3Rs manufacturer’s instructions/manual
● 3Rs environmental policies 5.3 Check/ test computer systems and networks to
● Managing waste from electrical and electronic ensure safe operation
equipment (WEEE) 5.4 Follow OHS standards and 5S principles according
to enterprise policies
5.5 Clean worksite and make sure it is clear from all
debris and left in safe condition in accordance with
company procedures
5.6 Dispose of excess components and materials
based on WEEE directives and 3Rs waste management
program
5.7 Prepare report according to company requirements
5.8 Complete report according to company
requirements