Lab - Troubleshoot SNMP and Logging Issues

Topology

Addressing Table
Device Interface IP Address Subnet Mask

R1 G0/0/0 10.10.12.1 255.255.255.0

R1
G0/0/1 10.10.10.1 255.255.255.0
R2 G0/0/0 10.10.12.2 255.255.255.0
D1 VLAN 10 10.10.10.2 255.255.255.0
PC1 NIC 10.10.10.10 255.255.255.0

Objectives
Troubleshoot the logging issues for the devices in the topology and make the necessary corrections.

Background / Scenario
In this topology, routers R1, R2, and switch D1 are configured with logging and SNMP. You will be loading
configurations with intentional errors onto the network. Your tasks are to FIND the error(s), document your
findings and the command(s) or method(s) used to fix them, FIX the issue(s) presented here, and then test
the network to ensure both of the following conditions are met:
1) the complaint received in the ticket is resolved
2) full functionality is restored
Note: The routers used with CCNP hands-on labs are Cisco 4221 with Cisco IOS XE Release 16.9.4
(universalk9 image). The switches used in the labs are Cisco Catalyst 3650 with Cisco IOS XE Release

 2020 - 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 4 www.netacad.com
Lab - Troubleshoot SNMP and Logging Issues

16.9.4 (universalk9 image). Other routers, switches, and Cisco IOS versions can be used. Depending on the
model and Cisco IOS version, the commands available and the output produced might vary from what is
shown in the labs. Refer to the Router Interface Summary Table at the end of the lab for the correct interface
identifiers.
Note: Make sure that the devices have been erased and have no startup configurations. If you are unsure,
contact your instructor.

Required Resources
 2 Routers (Cisco 4221 with Cisco IOS XE Release 16.9.4 universal image or comparable)
 1 Switch (Cisco 3560 with Cisco IOS XE Release 16.9.4 universal image or comparable)
 1 PC (Choice of operating system with terminal emulation and syslog programs installed)
 Console cables to configure the Cisco IOS devices via the console ports
 Ethernet cables as shown in the topology

Part 1: Trouble Ticket 23.1.3.1

Scenario:
SNMP messages should be coming from router R1 and switch D1. To avoid service interruption, loopback
interfaces have been configured on those devices to test SNMP operation. Disabling and enabling the
loopback interface should generate an SNMP trap that is displayed on the Syslog server log screen. Correct
any necessary configuration issues and verify traps are being logged from both devices.
Use the commands listed below to load the configuration files for this trouble ticket:

Device Command

R1 copy flash:/enarsi/23.1.3.1-r1-config.txt run

R2 copy flash:/enarsi/23.1.3.1-r2-config.txt run
D1 copy flash:/enarsi/23.1.3.1-d1-config.txt run

 PC1 should be manually configured and able to ping its default gateway, as shown in the Addressing
Table.
 PC1 needs to have syslog software running. In this example, the Kiwi Syslog Server software is used
and the following settings is used for all the trouble tickets in this lab.
Kiwi Syslog Server Settings:
File->Setup->Inputs – Add addresses 10.10.10.1, 10.10.10.2, and 10.10.12.2
File->Setup->Inputs->UDP – Checkbox for Listen for UDP messages checked
File->Setup->Inputs->SNMP – Checkbox for Listen for SNMP Traps checked
File->Setup->Inputs->SNMP – Add/Remove SNMP v3 Credentials dialog
User Name – USER1
Authentication Password – cisco12345
Algorithm - SHA
Private Password – cisco54321
Algorithm - AES
Security Level - Authentication & Privacy dropdown selected

 2020 - 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 4 www.netacad.com
Lab - Troubleshoot SNMP and Logging Issues

Click Add User

Close the Setup dialog box.
 Passwords on all devices are cisco12345. If a username is required, use admin.
 After you have fixed the ticket, change the MOTD on EACH DEVICE using the following command:
banner motd # This is $(hostname) FIXED from ticket <ticket number> #
 Then save the configuration by issuing the wri command (on each device).
 Inform your instructor that you are ready for the next ticket.
 After the instructor approves your solution for this ticket, issue the reset.now privileged EXEC
command on each device. This script will clear your configurations and reload the devices.
 Clear the log messages on PC1 to prepare for the next ticket.

Part 2: Trouble Ticket 23.1.3.2

Scenario:
A network technician notices that logging messages from the routers are not consistent. All messages should
record the time the event occurs. Both routers should record when changes are made to the devices. Use the
loopback interfaces on the routers to determine if messages are being recorded correctly.
Use the commands listed below to load the configuration files for this trouble ticket:

Device Command

R1 copy flash:/enarsi/23.1.3.2-r1-config.txt run

R2 copy flash:/enarsi/23.1.3.2-r2-config.txt run
D1 copy flash:/enarsi/23.1.3.2-d1-config.txt run

 PC1 should be manually configured and able to ping its default gateway, as shown in the Addressing
Table.
 PC1 needs to have the Kiwi Syslog Server software running with the same setting used in Trouble
Ticket 23.1.3.1.
 Passwords on all devices are cisco12345. If a username is required, use admin.
 After you have fixed the ticket, change the MOTD on EACH DEVICE using the following command:
banner motd # This is $(hostname) FIXED from ticket <ticket number> #
 Then save the configuration by issuing the wri command (on each device).
 Inform your instructor that you are ready for the next ticket.
 After the instructor approves your solution for this ticket, issue the reset.now privileged EXEC
command. This script will clear your configurations and reload the devices.

Router Interface Summary Table

Router Model Ethernet Interface #1 Ethernet Interface #2 Serial Interface #1 Serial Interface #2

Fast Ethernet 0/0 Fast Ethernet 0/1

1800 (F0/0) (F0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
1900 Gigabit Ethernet 0/0 Gigabit Ethernet 0/1 Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)

 2020 - 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 3 of 4 www.netacad.com
Lab - Troubleshoot SNMP and Logging Issues

Router Model Ethernet Interface #1 Ethernet Interface #2 Serial Interface #1 Serial Interface #2

(G0/0) (G0/1)
Fast Ethernet 0/0 Fast Ethernet 0/1
2801 (F0/0) (F0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)
Fast Ethernet 0/0 Fast Ethernet 0/1
2811 (F0/0) (F0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Gigabit Ethernet 0/0 Gigabit Ethernet 0/1
2900 (G0/0) (G0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Gigabit Ethernet 0/0/0 Gigabit Ethernet 0/0/1
4221 (G0/0/0) (G0/0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)
Gigabit Ethernet 0/0/0 Gigabit Ethernet 0/0/1
4300 (G0/0/0) (G0/0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)

Note: To find out how the router is configured, look at the interfaces to identify the type of router and how many
interfaces the router has. There is no way to effectively list all the combinations of configurations for each router
class. This table includes identifiers for the possible combinations of Ethernet and Serial interfaces in the device.
The table does not include any other type of interface, even though a specific router may contain one. An example
of this might be an ISDN BRI interface. The string in parenthesis is the legal abbreviation that can be used in
Cisco IOS commands to represent the interface.
End of document

 2020 - 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 4 of 4 www.netacad.com