Thomas Kilmann Questionnaire

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QUESTIONNAIRE: THOMAS-KILMAN CONFLICT MODE

This informal quiz is designed to help you think about the way you approach
conflict. There are no right or wrong answers, just as there is no right or wrong
way to approach conflict. Your results are likely to be most effective if you answer
quickly, based on your initial instinct of what you actually do. Given below are 5
questions describing possible behavioral responses. For each pair, please circle
either A, B, C, D or E statement.

1. When I become aware of a conflict, I prefer to…


A. Take care of the feelings of others by keeping unpleasant thoughts to
myself.
B. Figure out how to accomplish what others want.
C. Focus on understanding everyone's needs in full and honest detail.
D. Plan how to use my knowledge to get the group the best outcome.
E. Seek a middle ground for resolution.

2. When my group is in conflict, I prefer to…


A. Use give and take to reach agreement.
B. Not bring up the conflict.
C. Prioritize the others' points of view.
D. Pursue my own perspective.
E. Share my honest perspective and listen to others' honest perspectives.

3. When a conflict comes up, I am most comfortable when I can…


A. Keep the conflict to myself.
B. Talk until we find a good solution for everyone, without worrying about
time.
C. Focus on strategy so others see how my idea will help solve the
problem.
D. Find a middle course to manage an impasse.
E. Satisfy the wishes and expectations of others.
4. From my past conflicts, I was most satisfied when I was able to…
A. Focus on what I could give up so others' needs were met.
B. Exchange information so the group could develop a joint solution.
C. Use my expertise to put forward the best solution.
D. Propose a middle ground for breaking deadlocks.
E. Avoid unpleasant exchanges with others.

5. I am most comfortable in a conflict when I can…


A. When my perspective is valued and leads the decision.
B. Prioritize the suggestions of others.
C. Wait to confront others about the conflict until the time is right.
D. Integrate my and other's preferences for a joint solution.
E. Negotiate with others to reach a compromise.
Thomas-Kilmann CONFLICT MANAGEMENT SCORING
Add up the number of responses in each column and enter the total at the
bottom. Your highest score indicates your primary conflict management style. You
may have a tie (or close to it) for top score— this could mean you have developed
multiple styles from which you choose when in conflict, or that you employ
different styles in response to different types of situations.

Statement Conflict Resolution Mode


Pair

Totals

Turtle Teddy Bear Fox Shark Owl

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