Troubleshooting Guide EN

Original instructions

Version 3.0 Feb. 15, 2019

Troubleshooting Guide Table of contents

Table of contents
Chapter Section Title Page Applied models
JETvarnish JETvarnish JETvarnish Meteor
3DS 3D 3D Unlimited
Evolution Colors
Image Spot Applied varnish is not hardened partially. 3 ✓ ✓ ✓
quality Line or uneven image on the solid area 4 ✓ ✓
Printing belt mark on the paper 5 ✓
Streaks/Lines Varnish injection failure after replacement
6 ✓ ✓ ✓
of the head
How to prevent lines of Print Head due to
7 ✓ ✓ ✓
paper attack to the Head
Image streaks/ lines 8 ✓ ✓ ✓
Images in some areas are not printed. 9 ✓ ✓ ✓
Streaks/Lines on the part of an output
10 ✓ ✓ ✓
image (Marks of the feeder roller)
Streaks/Lines on the part of an output
12 ✓ ✓ ✓
image (Air enters into the head)
Adjustment Image shift and bold letters on using twin
15 ✓ ✓ ✓
bar head
Remove a belt convey guide when square
16 ✓ ✓ ✓
unparalleled
Square Adjustment 18 ✓ ✓ ✓
Others Image distortion 20 ✓ ✓ ✓
Paper Conveyance Jam at the margin table section (The drive
22 ✓
belt comes off.)
Paper wrinkle 24 ✓
The leading edge of the black paper is
25 ✓
folded.
Margin Ruler tilt adjustment 26 ✓
Paper feed Paper jams at the paper feeding section 27 ✓ ✓ ✓
Pallet feeder Clamping plate adjustment 28 ✓ ✓
Paper exit How to avoid substrate sticky issue 29 ✓ ✓
Stacker malfunction 30 ✓ ✓ ✓
Machine Control Leakage of moisture liquid from the
32 ✓
capping station
Correction of the value of varnish
thickness on the screen in the new FW 34 ✓ ✓
version of JV-TI
The JET code and Control code are
changed after upgrading the machine with 35 ✓ ✓ ✓ ✓
AIS scanner.
License error after the update of the JV-TI 37 ✓ ✓ ✓
The scanner data error 38 ✓ ✓ ✓
Flicker on the monitor 40 ✓ ✓ ✓
Image timing varies. 42 ✓ ✓ ✓
Blank sheets of paper during continuous
43 ✓ ✓ ✓
printing
No corona discharge 45 ✓ ✓
Printhead plate height adjustment 46 ✓
Error code Communication error with RCB 49 ✓ ✓ ✓
E565 (Error dryer) 51 ✓ ✓ ✓
E577 (Wiper in unknown position) 54 ✓ ✓ ✓
Turning on the sub power again
58 ✓ ✓ ✓
(Recovering from E-xxx errors)
Turning on the main power (Recovering
60 ✓ ✓ ✓
from a Pilot OS freeze)

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Troubleshooting Guide 1. Image quality

Chapter Section Title Page Applied models

JETvarnish JETvarnish JETvarnish Meteor
3DS 3D 3D Unlimited
Evolution Colors
Varnish error display 65 ✓ ✓ ✓
The jam display is not cleared 67 ✓ ✓ ✓
Procedure to clear the jam detection
70 ✓ ✓ ✓
display (Pilot v2.55 or later)
How to release E-0443 (INK BOARD
72 ✓ ✓ ✓
COMMUNICATION DEFAULT)
Corona module error E-0418 74 ✓ ✓
False detection by the safety sensors 75 ✓ ✓ ✓ ✓
Machine Error code How to release E-0430 (De-gassing
78 ✓ ✓
System Error)
Please check the height of the image
79 ✓ ✓ ✓
Error
Error_Print_Image_Missing No image for
80 ✓ ✓
the sheet on RCB
Others Beep sound during the output 81 ✓
Belt motor torque confirmation method 82 ✓
Ethernet ports configuration 84 ✓
Varnish information 87 ✓
Dew condensation in the UV exhaust duct 88 ✓ ✓
Start-up of JETvarnish 3D 9000L 89 ✓
Draining varnish 90 ✓
MUC printing procedure 99 ✓
Information about the Pilot screen 100 ✓
How to get print log from JVTi 102 ✓ ✓ ✓
How to start remote connection to Pilot 104 ✓ ✓ ✓
Pilot Backup / restore procedure 109 ✓ ✓ ✓
The key points description 110 ✓ ✓ ✓
Safety Bar Bridge 111 ✓ ✓ ✓
Option iFOIL Cleaning the heating roller 112 ✓ ✓ ✓
iFOIL does not work. 114 ✓ ✓ ✓
Blank print of iFOIL 115 ✓ ✓ ✓
iFOIL: Freq.Inv. rewinding not ready 116 ✓ ✓ ✓
Damage of the stacker spring 118 ✓ ✓ ✓
Cannot start iFOILs firmware update 120 ✓ ✓ ✓
How to change tension relay settings 123 ✓ ✓ ✓
How to change rewind motor speed 126 ✓ ✓ ✓
Procedure of foiling on scanned image 128 ✓ ✓ ✓
The foil is not applied. 133 ✓ ✓ ✓
Foil wrinkle 134 ✓ ✓ ✓
iFOIL how to capture the logfile 135 ✓ ✓ ✓
iFOIL IN / OUT roller adjustment 136 ✓ ✓ ✓
How to remove the foil wrinkle 137 ✓ ✓ ✓
AIS AIS Scanner camera initialization error 138 ✓ ✓
VDP VDP System installation summary 139 ✓ ✓ ✓
Caldera Setup procedure summary 140 ✓ ✓ ✓

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Troubleshooting Guide 1. Image quality

1. IMAGE QUALITY

1.1 Spot

1.1.1 Applied varnish is not hardened partially.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Part of applied varnish is not completely hardened in the direction of paper feed and the varnish in this area is sticky.

4 UV LED units (3DS)

*The number of the UV LED
units varies on the machine
models.

The varnish is not hardened in this area.

(3) Cause
If varnish is not hardened and sticky in the direction of paper feeding, exchange the position of the UV LED units. When
the defective position is moved, that UV LED unit is defective.

(4) Solution
Replace the UV LED unit.

Note
 Do not disassemble the UV LED unit.

(5) Others
 Occurred in August 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.1.2 Line or uneven image on the solid area

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
Lines or uneven image on the solid area.

(3) Cause
Dyne level is not fit for the varnish. Uneven nozzle flow.

(4) Solution
Make the Dryer1 value 5% or less

Make the Dryer2 value around 70% with Auto mode.

(5) Others
 None

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.1.3 Printing belt mark on the paper

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
Printing belt mark on the paper

(3) Cause
LED2 radiation goes through the paper and belt holes. Then reflects against the metal plate and radiate again. That create
the black mark.

(4) Solution
Reduce the LED2 parameter. To avoid uncured condition, the value should be more than 60%.

(5) Others
 None

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.2 Streaks/Lines

1.2.1 Varnish injection failure after replacement of the head

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Varnish injection failure may occur sometimes after the head is replaced.

Furthermore the data processing light (blue light) on ICB is not turned on.

(3) Cause
There is a possibility that the RCB or ICB data are corrupted.

(4) Solution
Update the latest firmware for the RCB board and ICB board.

(5) Others
 Occurred in June 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.2.2 How to prevent lines of Print Head due to paper attack to the Head

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Lines of Print Head occur.

(3) Cause
The curled paper sometimes attacks the head and scratches the coating on the surface of the head. It causes lines due to
the varnish injection error from nozzle.

(4) Solution
(a) Measure 1
Ask the customer to be careful not to use the curled paper.

(b) Measure 2
The standard gap between the head and the surface of paper is 1.5 mm. Recommend the gap to 1.8 - 2.0 mm.

Note
 In case image quality like varnish registration is not good, be careful to increase the gap step by step
confirming image quality.

(5) Others
 Occurred in June 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.2.3 Image streaks/ lines

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
On printing, streaks/ lines appear at the edge positions like Heads 1 and Head 5.

Further purging and cleaning are not effective.

(3) Cause
The front and back sides of the paper are curled, and the paper edges attack Head 1 and Head 5.

The surface of head is scratched by the paper attack to the head.

Head surface

The head has scratches because the paper edges touch the head.

(4) Solution
Replace the head.

(5) Others
 Occurred in June 2017

 Occurred in Japan

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Troubleshooting Guide 1. Image quality

1.2.4 Images in some areas are not printed.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
On printing in the morning or after leaving the machine for several hours, air void enters the varnish in the head and some
area in images are not printed.

(3) Cause
Air enters the head from the connection parts of the pipes for the manifold purging.

(4) Solution
Replace the two pipes for the manifold purging.

(5) Others
 Occurred in March 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.2.5 Streaks/Lines on the part of an output image (Marks of the feeder roller)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Up to 4 paper scratches between the middle and end of the paper occur depending on the paper type such as the gloss
paper.

The scratches usually occur on the center of paper.

(3) Cause
The feeder roller scratches the paper when the feeder roller stops.

(4) Solution
1. Press the wrench icon on the Pilot screen.

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Troubleshooting Guide 1. Image quality

2. Enter a value for “Drum stop offset” depending on lengths of scratches.

Example:

 If you enter 100 mm, the stop timing of the feeder roller delays by 100 mm. (The roller rotates additionally for 100
mm.)

 Adjust the value to stop the roller after the paper passes, with checking the stop timing of the roller visually.

Note
 If you enter the very large value, the roller can pull the next paper and the paper jam can occur.
Therefore, enter the value carefully.

Check the rotation and stop of the paper feed roller, and
enter an appropriate value.

 Be sure to reset the input value after a job output.

If you don’t reset, the paper jam of other paper size can occur.

Reset the value to 0 mm.

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Troubleshooting Guide 1. Image quality

1.2.6 Streaks/Lines on the part of an output image (Air enters into the head)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Varnish is not applied in the varnish injection range, and streaks appear.

The width of the streaks is not always same.

The problem is not resolved after the purge operation.

(3) Cause
Air enters into the head.

(4) Necessary tools

 Stick set for the head cleaning (Part name: Cleaner 3DS-7898)

 Gloves and cloth for wiping

Note
 Be sure to wear gloves during the operation.
 Put a mat around the machine, and keep varnish from spilling on a floor.
 If the varnish adheres to your eyes or skin, stop the operation and clean the parts where it adheres.
 If the varnish adheres to your eyes, especially see a doctor.

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Troubleshooting Guide 1. Image quality

(5) Solution
1. Enter the service mode from the Pilot screen. (Password: 94204)

Set “Open door detection” of “4 Machine configuration” to OFF.

Note
 Perform the following steps carefully because this setting disables the door opening and closing
detection switch.

2. Open the rear door of the JV3DS machine.

3. Attach the foam (white cleaning tool) to a stick for cleaning the head.

4. Set the LONG mode for the usual purge on JV-TI.

5. Place a wiping cloth as usual.

6. Start the purge, and check that the varnish is dripping from the head.

Check that the bubbles occur on the head surface that is the same position as the streaks on the paper.

Parts correspond to the positions of the streaks on the paper.

While the varnish is dripping, smoothly rub the head with the foam of the stick to remove bubbles.

Note
 Be sure to remove the bubbles before the purge finishes.
After the purge, the machine takes the released air into the head, the purge tray starts to move and
starts the wiping operation. Therefore, it is dangerous for you to remove the bubbles after the purge
finishes.

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Troubleshooting Guide 1. Image quality

7. After the operation is completed, close the rear door with giving your attention to the moving purge tray.

8. After finishing all the purge operation including the wiping, perform the output tests as usual and check no streaks on
the prints.

9. Enter the service mode from the Pilot screen. (Password: 94204)

Set “Open door detection” of “4 Machine configuration” to ON, and enable the open and close detection function of the
door switch.

Note
 Be sure to enable the open and close detection function of the door switch. It is dangerous for you to
operate the machine with disabling the door detection function.

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.3 Adjustment

1.3.1 Image shift and bold letters on using twin bar head

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The image quality varies on using twin bar head.

Letters are printed doubly, or are bold.

(3) Cause
When the varnish injection timing of bar 2 is not matched for one of bar 1, this problem occurs.

When the paper detection timing by the top cell sensor differs substantially, the position of varnish is largely shifted.

(4) Solution
1. Adjust the top cell sensor to prevent variation in the injection timing.

2. Adjust the varnish injection timing of bar 2.

Note
 Generally, we recommend the way to adjust the timing of bar 2 based on bar 1.
 For fine patterns and fine lines, we recommend the way to adjust the timing of bar 1 based on bar 2.

(5) Others
 Occurred in June 2017

 Occurred in Japan

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Troubleshooting Guide 1. Image quality

1.3.2 Remove a belt convey guide when square unparalleled

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Different length of front side line and rear side line. And its trail line is not parallel.

Feed
direction

(3) Cause
Printing belt conveyance may delay in just one side due to the friction if the printing belt keep touch continuously on the
guide under printing heads. Such different length have a potential of cause from contacting the belt on the guide which
side the printing line is longer.

Friction load occur if the belt

edge is contacted on the guide.

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Troubleshooting Guide 1. Image quality

(4) Solution
1. Check if the printing belt edge contact on the guide under printing heads.

If one sheet of paper (around 100 gsm) path

smoothly in the gap between top and end of
the gap, it could be OK.

2. If the belt edge contact on the guide, shift the guide position to outside direction.

3. If the belt edge contact on the guide even the guide shifted maximum, remove the guide.

4. Check the belt conveyance behavior during driving the belt on lowest speed and highest speed.

5. Print a grid chart to check the square. If they are same length between front line and rear line, the adjustment is
completed.

(5) Others
 The troubleshoot was provided MGI Augustin in his field support activities (September 2018).

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.3.3 Square Adjustment

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Confirmation method for straight/parallel and length for correct square.

(3) Cause
Physical alignment is not correct.

Like conveyance belt does not rotate straightly, scanner or printer head do not cross at right angles against belt convey.
Conveyance belt does not rotate straightly. Scanner or Printer head do not cross at right angles.

(4) Solution
<Confirmation method>

Check the square parallel/angle printed by JV as following.

1. Print a grid chart with “White Page Mode” on blank paper.

2. Cut the paper in Left/Top corner.

 Align the both paper top of Left/Top and Right/Top. Confirm the varnish lines connect straight or not.

 Align the both paper left of Left/Top and Left/Bottom. Confirm the varnish lines connect straight or not.

Feed
direction

Varnish lines

3. Check the both lines of left (front side)/right (rear side) are same length or not.

Feed
Direction Varnish lines

Front Rear
Side Side

Front side is shorter than rear. Rear side is shorter than front.

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Troubleshooting Guide 1. Image quality

4. If the square is not correct, print the grid chart again without scanner for separating the cause is on scanner or not. In
case of the test, the target is only for square, it is not failure if the square is just shift or just rotate of whole square.
Perform the scanner calibration if the test result is OK.

<OK> <NG>

<Adjustment items>

Adjust following items depends on situation if the printed square is not correct. Confirm the belt behavior in each steps.
Basically, order of adjustment should be performed item of few influence first like just removing/attaching or easy
adjustable item.

 Scanner Calibration: Check the result of trouble shooting mode with full scanner mode. And adjust it.

 Guide position adjustment: Make sure the small gap between belt edge and belt guide if the belt hit strongly or keep
touch one side continuously. This gap may make smooth belt conveyance. (For JV3DS)

 Guide remove: If the belt edge still contact the guide even the guide was shifted in maximum, remove the guide. (For
JV3DS)

 Alignment adjustment of belt tension roller: Adjust the angle of the roller to align that the belt convey straightly.

 Cleaning the belt and belt driving rollers: Clean the belt and around their to stabilize the conveyance.

 Adjustment of the heads cradle angle: If the leading edge is not parallel even the feed direction lines in straight, adjust
this angle. (NOTE: Be careful the adjustment that the angle is hard to back after the adjustment.)

(5) Others
The method was provided MGI Augustin in his field support activities (September 2018).

Back to Table of contents.

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Troubleshooting Guide 1. Image quality

1.4 Others

1.4.1 Image distortion

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
When you use the full scan mode, the distorted image suddenly occurs in a certain part.

Especially, the distortion tends to occur in images in which the plural lines are regularly arranged.

(3) Cause
False detection of key point of scanner Key point

(4) Solution
(a) When the distorted image occurs in the part of the image
1. Change the part of the image to the forbidden area.

Change the part of distorted image

to the forbidden area.

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Troubleshooting Guide 1. Image quality

(b) When the distorted image occurs randomly with continuous paper feed
1. Change all the designs to the forbidden area.

Change all designs to the forbidden

area.

2. Make an image that is likely to be the key point at the end of the image.

ABCDEFGHIJKLMNOPQRSTUVWXYZ123456 ABCDEFGHIJKLMNOPQRSTUVWXYZ123456
ABCDEFGHIJKLMNOPQRSTUVWXYZ123456

Write letters such as alphabets

around the image and make it
recognize as the Key point.

ABCDEFGHIJKLMNOPQRSTUVWXYZ123456

(5) Others
 Occurred in August 2017

 Occurred in Japan

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Troubleshooting Guide 2. Paper

2. PAPER

2.1 Conveyance

2.1.1 Jam at the margin table section (The drive belt comes off.)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
Because the table does not operate, the jam occurs when the paper reaches the margin table.

(3) Cause
The drive belt of the margin table comes off.

(4) Necessary tools

 Hexagon wrenches (4 mm and 5 mm)

(5) Solution
1. Check whether the margin table operates or not.

Press the paper feed (pump) button of the feeder to check the belt operation.

Press the button to check the

belt operation.

2. If the belt does not operate, open the rear cover.

Note
 For safety, be sure to open the door of the JV3DS machine to show the message of “door open”.

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Troubleshooting Guide 2. Paper

3. See the inside of the machine from the back side, and check whether the drive belt comes off or not.

The drive belt comes off.

4. If the belt comes off, put the belt on the pulley.

Printer side Feeder side

5. Press the pump button to check that the belt rotates normally.

If the problem is nothing, reinstall the rear cover and perform the paper feed tests.

Back to Table of contents.

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Troubleshooting Guide 2. Paper

2.1.2 Paper wrinkle

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
Paper wrinkle and foil wrinkle occurs with 210 gsm coated paper. Original image is created by the toner based machine.

Feeding direction

(3) Cause
None

(4) Solution
It fixes by the following condition.

 iFOIL conveyance speed 30%（Maximum）, Pressure 25%（Minimum）,

 Temperature 125 degree.

(5) Others
 None

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Troubleshooting Guide 2. Paper

2.1.3 The leading edge of the black paper is folded.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
The leading edge of the black paper is folded due to the paper curl.

(3) Cause
LED2 make the paper curl.

(4) Solution
Reduce the LED1, LED2 values. To avoid uncured condition, the value should be more than 60%.

(5) Others
 None

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Troubleshooting Guide 2. Paper

2.1.4 Margin Ruler tilt adjustment

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

The Margin Ruler should be set in parallel to the Printing Belt. If not, the output paper may have skew or jaggy in the
straight line. When you shift the ruler, input the value by the direction key in the Rulers tab.

Example:

Press the upper direction key 10 times to set 1.0 mm. As a result, the left edge of the ruler is shifted 1.0 mm to the
maintenance side. The right edge is not shifted.

When shifting the ruler with full length, Technical mode -> 3.2 Input-output test -> 3.2.3 Margin table -> Wrench mark ->.
Then input the value in the left technical motor offset.

(2) Others
 None

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Troubleshooting Guide 2. Paper

2.2 Paper feed

2.2.1 Paper jams at the paper feeding section

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Since the margin belt does not work, paper is jammed near the paper feeding section.

(3) Cause
The driving belt of the margin belt comes off.

Driving belt and pulley The driving belt comes off.

(4) Solution
1. Attach the driving belt of the margin belt to the correct position.

2. Adjust the tension of the driving belt.

(5) Additional information: Driving belt

Part No.: KP504866

Part Name: MARGIN TABLE DRIVING BELT FAB-5ER (WBT-174) 20 x 1374 mm

(6) Others
 Occurred in March 2017

 Occurred in Japan

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Troubleshooting Guide 2. Paper

2.2.2 Pallet feeder Clamping plate adjustment

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
When the paper is fed, the Clamping plate goes down too fast. That tends to hold the feeding paper.

(3) Cause
The Clamping plate goes down too fast.

(4) Solution
Reduce the air flow goes into the Clamping plate with Flathead screwdriver.

(5) Others
 None

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Troubleshooting Guide 2. Paper

2.3 Paper exit

2.3.1 How to avoid substrate sticky issue

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
When stacking the output papers, To put the varnish out of the image during the print has good effect to make the papers
flat in the standard way. But the solid image tends to create sticky issue.

(3) Cause
The pressure of the stacked papers is concentrated on the varnish out of the image.

(4) Solution
Changing the solid shape into the grid shape is more likely to reduce the sticky.

(5) Others
 None

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Troubleshooting Guide 2. Paper

2.3.2 Stacker malfunction

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
When the stacker is turned on, the up and down buttons blink. Even if the customer push the buttons, it doesn’t work.

The problem cannot be resolved even after it is turned off and on.

(3) Cause
The FREQUENCY CONVERTER in the stacker has a failure.

The problem occurs only on the old type (white).

FREQUENCY CONVERTER

New type

Old type

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Troubleshooting Guide 2. Paper

(4) Solution
Replace the old-type FREQUENCY CONVERTER with a new type.

Part number of the new type: A0469

Part name: UPGRADE KIT V2 FREQUENCY CONVERTER STACKER

For the replacement procedure, refer to the file below.

STACKER -
Technical note - S

(5) Others
 Occurred in March 2017

 Occurred in Japan

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Troubleshooting Guide 3. Machine

3. MACHINE

3.1 Control

3.1.1 Leakage of moisture liquid from the capping station

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
 Moisture liquid (8484) from the capping station leaks in the machine at the timing of the head cleaning when the
machine is turn off.

 When the moisture liquid adheres to the print belt, the print belt expands and leads to deformation.

(3) Cause
(a) Deterioration of the capping station (3DS-10675)

Note
 Note that the appearance does not change even if it deteriorates.

(b) Positional relationship between the head and the capping station is bad.
When the capping station is in contact with the head, the moisture liquid overflows to the upper surface of the head plate.

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Troubleshooting Guide 3. Machine

(4) Solution
(a) Deterioration of the capping station
1. Replace the capping station (3DS-10675) every six months.

(b) Positional relationship between the head and the capping station
1. Adjust the positional relationship between the head and the capping station.

Head

Capping station

head head

Capping station Capping station

Good Not good Don’t touch

(5) Others
 Occurred in August 2017

 Occurred in Japan

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Troubleshooting Guide 3. Machine

3.1.2 Correction of the value of varnish thickness on the screen in the new FW version of JV-TI

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
When the JV-TI FW version is upgraded to 2.6.55.10 or higher, the value of varnish thickness on the screen is changed.

(3) Cause
The standard value of the varnish thickness is corrected from 5 μm/1 drop to 7 μm/1 drop, even if the volume of 1 drop is
the same. The list below shows the differences between previous FW and new FW.

Previous 15 22 28 35 41 48 54 61 67 74 80 87 93 100
FW (μm)

New FW 21 29 36 43 51 58 65 73 80 87 94 102 109 116

(μm)

Note
 The amount of varnish per drop is the same, correct the value of varnish thickness based on experiment.

(4) Others
 Occurred in August 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.3 The JET code and Control code are changed after upgrading the machine with AIS
scanner.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓ ✓

(2) Symptom
When changing the machine computer or any hardware changes in the machine computer such as when upgrading the
machine from camera to scanner, the JET code and control code change even if a backup has been perform correctly.

(3) Cause
The JET code and control code are unique for each machine computer. This code is based on the hardware of the
computer.

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Troubleshooting Guide 3. Machine

(4) Solution
Identify the JET code and control code before the upgrade.

Since it is necessary to correct the windows registry, ask MGI for remote control.

(5) Others
 Occurred in June 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.4 License error after the update of the JV-TI

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
A license error occurs after the JV-TI is updated, and the JV-TI can’t be started.

A message that prompts you to run the application in administration mode is shown, but the problem cannot be resolved
even in administration mode.

(3) Cause
Software bug

(4) Solution
Ask MGI for remote access to correct it.

(5) Others
 Occurred in August 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.5 The scanner data error

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The message that indicates “Error Print Image Missing. No image for the sheet on RCB” is shown when a scanner is used
in full scan mode. At this time, paper is printed without varnish.

Error Print Image Missing.

No image for the sheet on RCB

(3) Cause
The “PLC” connector part of the RCB may have a failure.

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Troubleshooting Guide 3. Machine

(4) Solution
1. Check whether the “PLC” part of the RCB has any failure or not.

2. Check whether the connector and harness that are connected to the “PLC” part of the RCB have any failure or not.

3. Insert the connector of the “PLC” part to other RCB (three RCBs in total).

 If it works: Replace the RCB.

 If it does not work: Replace the connector or harness.

Note
 The harness that is connected to the “PLC” part of the RCB can be connected to other RCB, but
carefully arrange the harness.

“PLC” part of the RCB

(5) Others
 Occurred in August 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.6 Flicker on the monitor

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The monitor for JV-TI flickers or has a blackout.

(3) Cause
Compatibility between monitor cable and PC are not good.

Cables between the

monitor and PC

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Troubleshooting Guide 3. Machine

(4) Solution
1. Remove the cable that is connected to the DVI terminal on the mother board.

2. Remove the DVI-D conversion connector that is attached to the cable.

3. Connect the cable to the DP terminal on the video card.

Mother board

Monitor

Video card

HDMI to DP cable

(5) Others
 Occurred in March 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.7 Image timing varies.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
When paper is fed continuously, the top timing varies.

The sift length (amount of shift) is constant.

<Examples>

First to third prints: no shift, forth print: 3 mm shifted, fifth print: no shift, sixth print: 3 mm shifted

(3) Cause
The varnish injection timing based on top cell sensor/1 differ from one based on top cell sensor/2. It cause the difference
of top timing.

(4) Solution
1. Print continuously to check which top cell sensor detects paper timing.

2. If shifts on paper detected by top cell sensor/1, change an adjustment value of top cell sensor/1.

If shifts on paper detected by top cell sensor/2, change an adjustment value of top cell sensor/2.

Note
 If shifts for both sensors, set both values of top cell sensors/1 and 2 to “0”, and adjust the head position.
After adjusting the head position, print continuously again, and adjust the value of the shifted sensor.

(5) Others
 Occurred in June 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.8 Blank sheets of paper during continuous printing

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Blank sheets of paper are printed during continuous printing.

(3) Cause
(a) Narrow intervals between sheets of paper
If intervals between sheets of paper are narrow, the paper detection sensor may not detect the sheet edge.

If the sheets are not detected, the varnish is not injected.

(b) Dirt on the light receiving section of the paper detection sensor
Raise the print head to the cleaning position to find the sensor light receiving section under the pass detection sensor.

If this light receiving section is dirty due to varnish or dust, the red light from the pass detection sensor cannot be reflected,
and paper detection may not work in some cases.

Sensor light receiving section

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Troubleshooting Guide 3. Machine

(4) Solution
(a) Extend the intervals of sheets of paper.
Increase the value of “Separation” in the “Feeder” tab that appears from the top of the screen after pressing the start
button from the manager.

Note
 Take the same measure if paper is printed without the foil when you activate the foil.
 Increase the value by 1.5 seconds regardless of the original value.

(b) Clean the light receiving section of the pass detection sensor.
Clean the sensor light receiving section with a cotton swab or waste cloth.

(5) Others
 Occurred in January 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.9 No corona discharge

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
If E-418 occurs or paper is jammed with activating the corona, the corona discharge does not occur after that.

(3) Cause
Unidentified

(4) Solution
The restart of JV3DEvo may temporarily resolve the problem.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.1.10 Printhead plate height adjustment

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
How to change printhead plate height for cleaning, wiping and printing

(3) Cause
None

(4) Solution
1. Press bottom right corner of Pilot

2. Press Service Mode button then enter password. (94204)

3. Select ‘4- Machine configuration’ in service mode menu.

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Troubleshooting Guide 3. Machine

4. Press ‘Expert mode’ on bottom left corner then enter expert password. (40249)

5. Press bottom right button on expert mode.

6. Select ‘2- Printing system’ on service mode menu.

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Troubleshooting Guide 3. Machine

7. ‘Height head plate positioning’ screen is displayed.

* You can change value for each position.

(5) Others
 None

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2 Error code

3.2.1 Communication error with RCB

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Communication is checked during idling and printing on the 3DS Hub Manager. The communication has failed with the
RCB. Two cases can be identify:

 Communication error between the computer and the RCB board (case 1).

 Communication error between the RCB board and the ICB board (case 2).

Case 1 Case 2

(3) Cause
No communication between the RCB and ICB or Computer network board during the automatic check of the 3DS Hub
Manager.

(4) Solution
Case 1:

 Identify which RCB board is creating this issue (if twin option installed)

 Check that both computer frame and RCB have the same ground when disconnecting the RJ45 cables.

 Check and replace the RJ45 cable and monitor.

Note: It must be a black RJ45 cable, if not replace by the genuine one from MGI (PN: 12887)
 Check the network board parameters (speed: 1 GB full duplex, Sleep mode: disabled, Power management: OFF) and
monitor.

 Swap with another network port on the RCB network board, rename the port accordingly and monitor.

 Change the RCB board and monitor.

 Change the Network board and monitor.

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Troubleshooting Guide 3. Machine

Case 2:

 Identify which RCB and ICB creating this issue.

 Check that both RCB and ICB boards have the same ground when disconnecting the RJ45 cables.

 Use another network port on the RCB (6 to 8) and monitor.

 Troubleshoot by swapping the Network port on ICB side, RCB side.

 Check and replace the RJ45 cable and monitor.

Note: It must be a black RJ45 cable, if not replace by the genuine one from MGI (PN: 10020)
 Change the ICB board and monitor.

 Change the RCB board and monitor.

(5) Others
 Occurred worldwide

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.2 E565 (Error dryer)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Varnish on output prints is not dried and is sticky. However, the machine does not stop.

(3) Cause
The breaker for the dryer is turned off.

(4) Necessary tools

 Hexagon wrenches (4 mm and 5 mm)

(5) Solution
1. Pull the shaft of the vacuum adjustment guide toward you, and rotate the shaft counter clockwise to remove it.

2. Loosen the screw with a hexagon wrench to remove the front cover of the machine.

Note
 The part of the left side of the front cover is overlapped with the left cover, therefore, slide the cover to
the right to remove it.

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Troubleshooting Guide 3. Machine

3. The ground harness is attached to the front cover of the machine, therefore, do not forcibly pull the cover. Slide the
cover aside and place it against the machine.

Shaft of the vacuum

adjustment guide

Ground harness

4. Check the breaker Q3 and Q4.

If the breakers are pushed down, push up the switches to put the breakers back into place.

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Troubleshooting Guide 3. Machine

5. Check that the error is cleared on the JV-TI.

The breakers are pushed

down.

6. When everything works without problems, reinstall the cover.

7. Insert the shaft of the vacuum adjustment guide, and slowly hit the shaft to the receiving part. After that, rotate the
shaft clockwise, and tighten the shaft (like screws).

Note
 If the shaft is inserted forcefully, the receiving part of the shaft is moved to the back and you cannot
tighten the shaft. Therefore, be sure to insert the shaft slowly.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.3 E577 (Wiper in unknown position)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
When this error occurs, you cannot start the output.

(3) Cause
(a) The wipe unit is not set correctly
It can occur during or after wiping.

(b) Loosening of the fixing screw for the wipe unit

It can occur suddenly.

(c) Failure of the position detection switches for the wipe unit
It can occur suddenly.

(4) Necessary tools

 Hexagon wrench (1.5 mm)

(5) Solution
(a) The wipe unit is not set correctly
1. Check the wiping position. If the unit is misaligned, install the unit to the correct position.

Normal Normal The unit is tilted and

not normal.

Wiping position Standby position

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Troubleshooting Guide 3. Machine

(b) Loosening of the fixing screw for the wipe unit

1. Open the rear door, and check the wipe unit. (The head carriage can be placed at the front or back side.)

2. Push the wipe unit to check whether the wipe unit is inserted until it hits the back side.

 If the wipe unit returns to the front side even when you insert the wipe unit to the back side, or if the wipe unit is
unstable, the fixing screw of the wipe unit is loosened. In this case, perform the following procedure.

 If the wipe unit is already inserted to the back side and the wipe unit doesn’t move, the position detection switches
of the wipe unit can have a failure. In this case, take the solution of (c).

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Troubleshooting Guide 3. Machine

3. Insert a hexagon wrench (1.5 mm) to the hole on the side of the wipe unit frame, and rotate the screw clockwise little
by little.

 If the symptom occurs when the wipe unit is placed on the upper stage: Screw hole A

 If the symptom occurs when the wipe unit is placed on the lower stage: Screw hole B

A
B

Note
 If you tighten the screw too much, it is difficult for you to insert the wipe unit. Therefore, be sure to
tighten the screw appropriately. (Tighten the screw so that the wipe unit that is inserted to the back side
does not return to the front side.)

(c) Failure of the position detection switches for the wipe unit
1. If the error occurs even when the wipe unit certainly is inserted to the back side, try to directly press the position
detection switches.

2. Remove the wipe unit from the rail, and try to directly press the position detection switches under the rail.

1. Press the two switches (upper and lower) at the same time.

2. Press the upper switch.

3. Check the result. (Refer to the following table.)

Switch

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Troubleshooting Guide 3. Machine

Upper switch The error is cleared, or the message of The error is not cleared.
the unit standby (on the lower rail) is
Upper and shown.
lower switches
The error is cleared. The upper and lower switches have a The upper switch has a contact failure.
contact failure, or the unit is not placed -> Take the solution of (b).
correctly.
-> Take the solution of (b).
The error is not cleared. The lower switch has a contact failure. The switches have a failure.
-> Take the solution of (b). -> Replace the position detection
switches.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.4 Turning on the sub power again (Recovering from E-xxx errors)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
If you perform the usual shut-down to restart the machine when any error on “E-xxx” is shown on the Pilot or JV-TI screen,
the wiping and so on take time.

(3) Cause
Since some errors need an electrical/mechanical reset, the restart can take time.

(4) Solution
1. Exit the JV-TI in the PC with the “Lock the application”.

Note
 You don’t have to shut down the PC, but be sure to exit JV-TI.

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Troubleshooting Guide 3. Machine

2. Turn off the emergency button and sub power switch.

3. After approx. 30 seconds, release the emergency button and turn on the sub power switch.

4. Press the “RUN” button.

5. Start the JV-TI, and log on the JV-TI as usual.

6. Check that the error display is cleared on the Pilot or the JV-TI screen.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.5 Turning on the main power (Recovering from a Pilot OS freeze)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
An error such as “Expansion Error” is shown on the Pilot screen, and the error cannot be cleared even after you press the
sub power switch or the emergency button.

(3) Cause
The OS in Pilot freezes.

(4) Necessary tools

 Precision screwdriver (Flathead screwdriver)

(5) Solution
1. Exit the JV-TI in the PC with the “Lock the application”.

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Troubleshooting Guide 3. Machine

2. Shut down the PC.

Note
 If you turn off the main power supply of the JV3DS machine, the power supply to the PC is interrupted
immediately. Therefore, be sure to shut down the PC beforehand.

3. Turn off the sub power switch and emergency switch.

4. Pull out the UPS connector at the bottom of the rear (rear door with a key) of the machine.

Note
 Perform the operation carefully because the current is applied.

5. Turn off the main power, and turn off the power supplies of iFOIL and stacker.

6. After approx. 30 seconds, connect the UPS connector.

7. Turn on the main power supply.

8. Release the emergency button, and turn on the sub power switch.

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Troubleshooting Guide 3. Machine

9. If the error on the Pilot screen is cleared, the machine recovers.

If the error is shown, clear the error on the Pilot screen.

The blue button possibly blinks. In this case, press the blue button, conduct the initial operation and clear the error.

10. If the display on the Pilot screen is shown in French, press the “fr” at the upper right corner of the screen twice to
change the “fr” to “en”.

11. Check the “Vacuum circuit” and the “Purge circuit” on the Pilot screen.

<Normal operation>

 “Vacuum circuit” is increased or decreased at around -60 mb. (Guide: -58 to -62 mb)

 “Purge circuit” is increased or decreased at around -36 mb. (Guide: -34 to -37 mb)

Note
 Be sure to check the values for one minute or more because the values are not increased or decreased
frequently.
 If the values are not increased or decreased but are getting close to “0”, perform the following
procedures.

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Troubleshooting Guide 3. Machine

12. Press the key icon on the Pilot screen to enter the service mode. (Password: 94204)

Check the “Vacuum circuit” and “Purge circuit” into “3 Air circuit / Ink circuit”.

If the “Vacuum circuit” and the “Purge circuit” are OFF, change them to ON.

NG OK

13. Press the triangle icon at the upper right corner to show the “Filling main tank” and “Filling Intermediary tank B1”.

If the “Filling main tank” and “Filling Intermediary tank B1” are OFF, change them to ON.

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Troubleshooting Guide 3. Machine

14. Press the home icon at the lower right corner to exit the service mode.

15. Turn on the power supplies of the iFOIL and stacker.

16. Turn on the PC power supply to start JV-TI.

If the “!” icon is shown next to the MGI logo on the Pilot screen, press the “!” icon.

Note
 If any errors are shown, press each check icon to clear the errors.

17. Perform the test prints.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.6 Varnish error display

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The following display is shown, and you cannot print.

(3) Cause
The varnish has been expired. You have to replace the old varnish with the new one.

(4) Necessary tools

 Varnish container

(5) Solution
1. Check the date of the varnish container that has the check mark in the check box on JV-TI.

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Troubleshooting Guide 3. Machine

2. Check the expiration label of the varnish container.

3. If the varnish is expired, replace the old varnish with the new one (that is not expired), and perform its authentication
on JV-TI.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.7 The jam display is not cleared

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
When the paper jam occurs, the jam display is not cleared even after the jam paper is removed.

(3) Cause
The machine returns to the initial screen without the correct procedure for paper jams.

The home icon is pressed on this screen.

(4) Necessary tools

None

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Troubleshooting Guide 3. Machine

(5) Solution
1. Press the “!” icon on the right side of the MGI logo on the Pilot screen to show the error list.

2. Press the “!” icon for “E572 Paper jam” to show the paper jam display.

3. Press “Sheets ejection” to change the button color to green, and then press the right check icon.

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Troubleshooting Guide 3. Machine

4. After the following screen is shown, press the reset button to clear the jam display.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.8 Procedure to clear the jam detection display (Pilot v2.55 or later)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The procedure to clear the jam detection display has been changed on Pilot ver2.55 or later.

(a) Procedure
1. If a paper jam occurs, the following screen is shown on the Pilot screen.

Remove the paper from the margin table, and press the arrow icon at the lower right corner.

2. When the following screen is shown, hold down the transfer button on the 3DS paper exit side until paper is exited.

This operation fixes the varnish on the jam paper.

Note
 You have to perform this operation even when there is no paper in the machine.

When the button starts to blink, hold it down

until the paper is exited.

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Troubleshooting Guide 3. Machine

3. Press the check icon on the following screen that is shown after the operation.

Press this icon after

removing the jam paper.

4. If the following screen is shown, press the reset button and clear the jam display.

Reset button

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.9 How to release E-0443 (INK BOARD COMMUNICATION DEFAULT)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The message of E-0443 is shown on JV-TI and the pilot screen.

(3) Cause
Communication error between the CE board and pilot

(4) Solution
1. Open the door on the back side of the machine, and check the positions of the DEP board and CE board at the bottom
left.

DEP board

CE board

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Troubleshooting Guide 3. Machine

2. Press the reset button on the CE board, and check the pilot screen.

Reset button on the CE board

3. If there is no change on the pilot screen, press the reset button on the DEP board.

Reset button on the DEP board

4. Shut down JET VARNISH 3DS on the pilot screen, and restart it.

Note
 You don’t have to turn off the UV light.

5. After the restart, check that the printing operation can be performed normally.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.10 Corona module error E-0418

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
When the print starts with activating the corona, the message of “Corona module error E-0418” is shown, and the machine
stops.

(3) Cause
The rubber belt of the discharge roller has an approximately 1-mm hole in diameter, and electrical charge leaks from the
hole.

(4) Solution
Replace the rubber belt.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.11 False detection by the safety sensors

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓ ✓

(2) Symptom
The IFOILS safety sensor reacts in the state of no objects, and the output is interrupted.

(3) Cause
False detection by the safety sensors.

The sensor position is misaligned.

The light axis of the sensors is

misaligned.

(4) Necessary tools

 Hexagon wrench (5 mm)

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Troubleshooting Guide 3. Machine

(5) Solution
1. Loosen the 3 screws of the right sensor, and slightly slide the sensor to the back side or front side.

Move the sensor to

either side.

2. Check the LED of the light receiving section of the left sensor, with sliding the right sensor.

Check that the green light always lights in the state of no objects.

The LED is in the lower

part of the sensor.

NG OK

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Troubleshooting Guide 3. Machine

3. Tighten the 3 loosened screws at the position where the green light always lights.

After tightening the screws, try to slightly swing the right sensor while you care not to press the light receiving section.

If the message of “Safety door open” is not shown, the procedure is finished.

Hold this part and slightly swing it.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.12 How to release E-0430 (De-gassing System Error)

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
The Pilot shows E-0430 error that stops the de-gassing system de-pressure control.

(3) Cause
When the de-pressure value for the de-gas module does not back to the defined value within 2 min, the error is displayed.

Defined value： “-820mbar” prior to JV-Ti Version 3.0 “-810mbar” Version 3.0 and more

(4) Solution
 Replacement of de-gassing pump

 JV-Ti update to version 3.0 and more.

(5) Others
 None

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.13 Please check the height of the image Error

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
“Please check the height of the image Error" is shown while printing.

(3) Cause
When the gap between papers is less than 10cm, the scanner image processing does not catch up with the feeding speed.

(4) Solution
Create the gap more than 15 cm.

(5) Others
 None

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.2.14 Error_Print_Image_Missing No image for the sheet on RCB

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
The following error message is shown while printing.

"Error_Print_Image_Missing No image for the sheet on RCB"

(3) Cause
USB hub in the AIS scanner may be damaged.

(4) Solution
Replacement of the USB hub

(5) Others
 None

Back to Table of contents.

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3.3 Others

3.3.1 Beep sound during the output

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
The beep (electronic) sound is emitted during the operation or output.

(3) Cause
The beep sound setting when you operate the Pilot screen is enabled.

(4) Solution
1. Check the icon on the operation screen that is indicated with the arrow.

Beep sound Beep sound

setting enabled setting disabled

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.2 Belt motor torque confirmation method

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Overview
How to check the motor torque when changing the JV3DS print belt

(3) Procedure
1. Connect the motor driver and the PC with USB.

2. Activate the software.

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Troubleshooting Guide 3. Machine

3. The torque waveform graph is displayed.

4. If the waveform has the following conditions, the torque is no problem.

If the waveform doesn’t have the following conditions, adjust the torque by increasing or decreasing the tension.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.3 Ethernet ports configuration

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
Some error messages occur by the incorrect settings of Ethernet port.

(3) Cause
The settings of Ethernet port are incorrect.

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Troubleshooting Guide 3. Machine

(4) Solution
(a) Power management
Disable the power saving function in the “properties” of the Ethernet port.

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Troubleshooting Guide 3. Machine

(b) Speed and Duplex

Select “1.0 Gbps full duplex”. (Ethernet port “properties” -> “advanced” tab -> “speed and duplex”)

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.4 Varnish information

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Recommended OP varnish for UV offset printing

 Gloss varnish of UV L Carton OP Varnish KS manufactured by T&K TOKA

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.5 Dew condensation in the UV exhaust duct

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
The dew condensation appears in the UV exhaust duct. Then, the duct rusts and the rusty water enters the machine.

(3) Cause
Since the air fan stops after the machine stop, the temperature difference from outside air occurs and the dew
condensation occurs.

Be careful depending on the machine installation regions and sites.

(4) Solution
Keep factory fan on for 24 hours and prevent the dew condensation.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.6 Start-up of JETvarnish 3D 9000L

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Symptom
When the iFOIL that is connected to the JETvarnish 3D 9000L is turned off, “Head plate initialization” on the start-up
screen does not finish.

(3) Cause
Since the air of the compressor is separated at iFOIL, the air is not supplied to JV3D when the iFOIL is turned off.

Since the air operates the JV3D purge tray, the JV3D becomes the waiting state and does not finish “Head plate
initialization”.

(4) Solution
Before selecting “OK” of “Head plate initialization” on the start-up screen, turn on the iFOIL.

Back to Table of contents.

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Troubleshooting Guide 3. Machine

3.3.7 Draining varnish

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Purpose
Perform this procedure if the machine is not used over a long period (six days or more) due to machine transportation and
a power outage, etc.

(3) Preparation
1. Check the head is ready at the purge position.

(The purge tray should be ready under the head.)

2. Exit JV-TI.

(4) Tools to prepare

 3 liters or more of the head cleaner (5096) and moisture liquid (8484)

 Replace the waste liquid bottle with an empty bottle.

Prepare a bottle where waste liquid can be discarded separately from the empty bottle.

 2 air filters

 Hexagon wrench

 Nitrile rubber gloves (without powder)

 Goggles

(5) Draining varnish

1. Open the maintenance door on the back side of the machine, and remove the 2 varnish level sensor connectors from
the head bank. (Stop supplying varnish from the main tank.)

Varnish level sensor connectors

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Troubleshooting Guide 3. Machine

2. Remove the decompression pipes from each varnish sub tank, and attach the air filer to each tank.

Note
 Check that varnish injects from the head nozzle surface.

3. Open the maintenance door on the front side of the machine.

4. Remove the 8 screws to remove the cover of the main tank section.

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Troubleshooting Guide 3. Machine

5. Remove the 3 connectors of the main tank sensor.

(Stop supplying varnish from the varnish bottle.)

6. Remove the 3 screws on the upper part of the main tank.

7. Remove the main tank, and discard varnish in the tank.

8. Add the head cleaner (5096) to 70% of the removed main tank, and reinstall the tank to the original position.

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Troubleshooting Guide 3. Machine

9. Install the 3 screws on the upper part of the main tank.

10. Replace the varnish tank with the head cleaner.

11. Connect the 3 connectors of the main tank sensor. (The head cleaner is supplied to the main tank.)

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Troubleshooting Guide 3. Machine

12. Connect the 2 varnish level sensor connectors that are removed in step 1.

Varnish level sensor connectors

Note
 If an error is shown on the pilot screen due to lack of varnish, perform the following procedure.
1. Press the MGI logo at the upper left corner of the screen.
2. Enter the password “94204”, and press the “Filling intermediate tank” button to continue to add
varnish.

13. Check that the head cleaner injects from the head surface.

(Varnish: Yellow (shown in the image below), Head cleaner: Transparent)

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Troubleshooting Guide 3. Machine

14. Remove the air filters that is installed in step 2, and connect the decompression pipes. (The head cleaner does not
inject from the head surface.)

15. Select “8s purge” on the pilot screen.

16. Perform pipe purging for each bank to drain varnish in the pipes.

Perform purging in order of the pipe that is connected to the varnish sub tank. (Sub tank: 2 tanks, Head: 8 heads for
each)

1. Press the “Purge” button on the right side of the machine to perform “8s purge”.

Purge button

2. When hearing a beep as a start-up sound, remove the metallic cover from the pipe, and discard varnish to the
purge tray for 6 seconds during the beeping.

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Troubleshooting Guide 3. Machine

3. After the 6 seconds, you will hear 4 beeps of a warning sound. Then, promptly reinstall the metallic cover.

Note
 Be sure to reinstall the metallic cover in the time.
If the metallic cover is not reinstalled in the time, the decompression starts, and the air enters the tank.
 The machine beeps approximately one minute after the purge, and you can perform the next purge.

4. When no varnish is left in the pipe, and the transparent cleaner is injected, perform the purge for the next pipe.

17. If the machine is not used over a long period (six days or more), perform the steps 7 to 16 again with the moisture
liquid (8484).

Then, install the head cover in the following steps.

1. Select the purge screen on the pilot screen, and move the head to the cleaning position.

2. Cover the urethane side of the head cover with pads that are moistened with the moisture liquid (8484).

3. Install the cover with careful attention to the head surface.

4. Select the purge screen on the pilot screen, and move the head to the purge position.

18. Shut down the machine as usual to turn off the pilot.

19. Turn off the main switch on the back side of the machine.

20. Discard the head cleaner (5096) or moisture liquid (8484) in the main tank, and add varnish to 70% of the tank.

(6) Turning on the machine

1. Turn on the main switch on the back side of the machine.

2. Turn on the pilot, and perform the usual steps to start it.

3. Perform the pipe purging (the step 16 of (4) Draining varnish) to circulate varnish in the machine.
(Varnish: Yellow, Head cleaner: Transparent)

Note
 If the air discharges from the pipe, repeat the pipe purging until the air does not discharge.

4. Check outputs.

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Troubleshooting Guide 3. Machine

(7) Solution of “E-440 MIDDLE TANK FILLING ERROR”

If “E-440 MIDDLE TANK FILLING ERROR” is shown when the power is turned on, perform the following procedure.

(a) Procedure
1. Press the “MGI” logo at the upper left of the screen.

2. Enter the password “94204”.

3. Select the second icon from the right on the waiting screen, and select [3. Technical mode].

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Troubleshooting Guide 3. Machine

4. Enter the password “94204”.

5. Press the [Refill] button to supply the varnish (solvent).

(8) Others
 Occurred in March 2017

 Occurred in Japan

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Troubleshooting Guide 3. Machine

3.3.8 MUC printing procedure

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Preparation
Drop the files (2 files for color printing and foil) to print into the Jobs folder on the desktop.

(3) Adjustments to get 100% foil application to paper with iFOIL-T

1. Start the iFOIL Manager, and check that the following default values are configured.

 Heat pressure: 100% for both Maintenance side and Operator side

 Tension: Out 0.2, In 0.4

 IR: 50%

 Air suction: 50% 50%

 MK737: 35 ppm

 Speed: 12 m/min (To be checked)

 Temperature: 170 degrees

2. Select the paper format, and configure the stamping area.

3. Print the black and white data with the Meteor Manager, and check the level of the foil application. If foil is not applied
enough, adjust each parameter of the iFOIL Manager to seek appropriate values until foil is completely applied.

4. Register the adjusted values to [Meteor Manager] – [Modify] – [iFOIL Preset Settings].

(4) Paper calibration

1. Register types of paper (Substrate Name).

Add [Modify] – [Substrates Setting] – [Substrate Names].

2. Perform the RIP of the calibration chart (test rule for iFOIL T V10 P1.pdf) to convert it to the TIFF file.

Select “B&W Black and White Packbit” in RIP Settings, and select “OK”.

3. Select “iFOIL Preset Settings” that is registered earlier, and print 5 copies of the TIFF file.

4. Next, place the printed copies on the same tray again, and print 5 copies of the calibration chart (test rule for iFOIL T
V10 P2.pdf).

5. Use the 5 sheets to perform the paper calibration.

Print 5 copies again, and check that the 3 ends of the sheets come to the “0” position stably. If the ends do not come to
the position, perform the calibration again. If the ends do not stably come the “0” position even after the calibration,
perform the fine adjustments when printing samples.

(5) Sample output

1. Convert the black and white PDF file to a TIFF file. Select the registered iFOIL Preset Settings and Substrate Name to
print it.

2. Place the printed copy on the same tray again, and print the color PDF file.

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Troubleshooting Guide 3. Machine

3.3.9 Information about the Pilot screen

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓

(2) Overview

(a) FUSING
This function can adjust the upper heat roller temperature.

 50% means no additional control toward the Main body’s control.

 45% means “- 3 degrees” toward the Main body’s temperature.

 55% means “+ 3 degrees” toward the Main body’s temperature.

 It means that 5% is around 3 degrees.

 The range that you can control is from 15% to 85%.

(b) BACKUP
This function can adjust the lower heat roller temperature.

 The way to adjust is the same as the “FUSING”.

 The range that you can control is from 15% to 50%.

Note
 The error codes (Such as C-38xx, C-35xx) related to the temperature can occur by this manual
adjustment.

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Troubleshooting Guide 3. Machine

(d) THV
This function can adjust 2nd high voltage of the machine.

 - 30% = - 20uA

 0% = -70uA

 70% = -120uA

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Troubleshooting Guide 3. Machine

3.3.10 How to get print log from JVTi

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
How to get print log file from JVTi

(3) Cause
None

(4) Solution
1. Run JVTi.

2. Click on JVTi menu.

3. Click on JVTi menu.

4. Click on menu.

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Troubleshooting Guide 3. Machine

5. Select ‘Year’ and ‘Jobs per jobs’ then click ‘Export’.

6. Enter file name and click ‘Save’.

(5) Others
 None

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Troubleshooting Guide 3. Machine

3.3.11 How to start remote connection to Pilot

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
How to start remote connection to Pilot

(3) Cause
None

(4) Solution
1. Log in to JV3D PC. (if necessary use TeamViewer 10)

2. Run VisiLogic application from windows menu.

3. Select ’Project’ -> ’Open’ from menu bar.

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Troubleshooting Guide 3. Machine

4. Open *.VLP file of Pilot on PC. (You need to prepare *.VLP file in advance)

*e.g.’V570_S1_PILOT_V1.78_050717_pw.vlp’is the VLP file of pilot.

*Please check the latest version of Pilot on MGI TGD

5. Select ’Connection’ -> ’Communication & OS’from menu bar.

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Troubleshooting Guide 3. Machine

6. Select Direct Connection then click ’Get OPLC Information’.

7. Confirm ‘OPLC Information’ is displayed. Then click ‘Exit’.

8. Click ‘On line’ icon from menu bar.

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Troubleshooting Guide 3. Machine

9. Click ‘Remote Access’ icon

10. Pilot menu is displayed on VisiLogic window.

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Troubleshooting Guide 3. Machine

11. Please press and hold (2 - 3 sec.) to operate Pilot.

Note
 In case of emergency, need to stand by at least 1 operator near by the machine.

12. Click ‘On line’ icon before close remote connection.

13. Close VisiLogic application.

(5) Others
 None

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Troubleshooting Guide 3. Machine

3.3.12 Pilot Backup / restore procedure

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Backup
1. Keep pressing the Pilot screen more than 5 sec.

2. Select “Enter Info Mode” in Info Mode. Pass word “1111”.

3. Select SD.

4. Select “Full Clone” and “Download to SD”.

5. Input pass word “A36F29DB”. Then press enter.

Back up takes around 1 hour.

(3) Restore
1. Keep pressing the Pilot screen more than 5 sec.

2. Select “Enter Info Mode” in Info Mode. Pass word “1111”.

3. Select SD.

4. Select “Full Clone” and “Upload to PLC”.

5. Select the file that you want to restore.

6. Press “Send file”.

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Troubleshooting Guide 3. Machine

3.3.13 The key points description

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Overview
C: Contrast

When increasing the value, the bigger contrast differences are assigned as a key point.

When decreasing the value, the smaller contrast differences are also assigned as a key point.

S: Shape

When increasing the value, the more shaped image areas are assigned as a key point.

When decreasing the value, the less shaped also assigned as a key point.

T: Tolerance

The criterion for the key point number. When increasing the value, AIS scanner is more likely to accept the lower
matching ratio.

When decreasing the value, AIS scanner does not accept lower matching ratio and shows error.

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Troubleshooting Guide 3. Machine

3.3.14 Safety Bar Bridge

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Solution
Open the maintenance door of the iFOIL and find XS44 connector.

Create the bridge between slot1 and slot6, then between slot1 and slot7.

(3) Others
 None

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Troubleshooting Guide 4. Option

4. OPTION

4.1 iFOIL

4.1.1 Cleaning the heating roller

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
1. Remove the foil guide roller.

Heating roller

Foil guide roller

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Troubleshooting Guide 4. Option

2. Clean the heating roller.

Note
 Clean the heating roller with rotating it by the hexagon wrench.
 Rotate the metallic gear clockwise (in the tightening direction).

Rear side of the heating roller

Metallic gear

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Troubleshooting Guide 4. Option

4.1.2 iFOIL does not work.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The iFOIL motor error is shown, and the iFOIL does not work.

The problem cannot be resolved even after the power OFF/ON, etc. are performed.

(3) Cause
When the “hand” icon on the iFOIL screen is selected and green, the iFOIL cannot work with Jet Varnish.

You may select the “hand” icon when removing the paper jam and replacing the foil.

(4) Solution
Release the selection of the “hand” icon.

(5) Others
 Occurred in August 2017

 Occurred in Japan

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Troubleshooting Guide 4. Option

4.1.3 Blank print of iFOIL

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
 When paper passes, the foil is not applied.

 The problem occurs randomly even when one sheet or multiple sheets of paper are fed, or the paper interval is
changed.

 The problem occurs both on iFOIL and iFOIL L.

(3) Cause
Unidentified

(4) Solution
The calibration of the iFOIL paper detection sensor may resolve the problem.

For the calibration procedure, refer to the following file.

IFOIL -
Sheet_sensor Cali

iFOIL paper detection sensor

(5) Others
 Occurred in August 2017

 Occurred in Japan

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Troubleshooting Guide 4. Option

4.1.4 iFOIL: Freq.Inv. rewinding not ready

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
“iFOIL: Freq.Inv. rewinding not ready” is shown on JV-TI.

(3) Cause
 There is no appropriate space between the tube reeling foil and the disc material at the end of the tube. Therefore, the
load is applied to the reel motor and the motor cannot rotate.

 The amount of reeled foil is large, and the tube for reeling is crushed. Therefore, the load is applied to the reel motor
and the motor cannot rotate.

Foil winding section

Disc material

An appropriate space is necessary.

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Troubleshooting Guide 4. Option

(4) Solution
 Make a space so that the tube for reeling can rotate smoothly, and install the disc material.

 Remove the foil that is reeled on the reeling section.

(5) Others
 Occurred in May 2017

 Occurred in Japan

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Troubleshooting Guide 4. Option

4.1.5 Damage of the stacker spring

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The output papers that are stacked on the stacker are not aligned.

(3) Cause
The spring of alignment side guide can be damaged.

The spring bends and hangs.

(4) Necessary tools

 Needle-nose pliers

 Precision screwdriver (Flathead screwdriver)

 Spring for replacement

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Troubleshooting Guide 4. Option

(5) Solution
1. Hang the one side of the new spring on the spring mounting hole of the side guide.

Use the precision screwdriver and wind the spring around the screw of the side guide frame.

Loop the spring between the

two washers.

2. Hold the spring with your fingers, and remove the precision screwdriver.

Use the needle-nose pliers and hang the spring edge on the spring mounting hole.

3. The following photos show the correct states.

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Troubleshooting Guide 4. Option

4.1.6 Cannot start iFOILs firmware update

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The message of ‘Connection could not be established. Please check the connection data and then retry’ is shown on MGI
PC.

(3) Cause
CoDeSys Gateway V3 is disabled on Windows 10.

(4) Solution
1. Right click on the windows button and click 'Computer Management' on MGI PC.

2. Select 'Service and Applications' -> ' Services' -> CoDeSys Gateway V3.

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3. Change 'Startup type from 'Disable' to 'Automatic' and Click 'OK'.

4. Click 'Service status’ -> ‘Start’ and Click 'OK'.

5. The status will be change to 'Running'.

6. Try to update iFOILS firmware.

Note
 After update firmware need to change CoDeSys Gateway V3 to ‘Disable’.

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Troubleshooting Guide 4. Option

7. Open 'Computer Management' on JV3DS PC.

8. Select 'Service and Applications' -> ' Services' -> CoDeSys Gateway V3.

9. Change 'Startup type' to 'Disable' and Click 'Stop'.

10. The status will be changed.

(5) Others
 Occurred in Japan

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Troubleshooting Guide 4. Option

4.1.7 How to change tension relay settings

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Cannot power on iFOILs

(3) Cause
Tension relay settings are not matching on customer environment.

(4) Solution
Position of 3K1 and 3K2

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Troubleshooting Guide 4. Option

1. Press ⏎ button short time on Tension relay 3K1 or 3K2. (SIEMENS SIRIUS 3UG4631-1AW30)

2. Confirm ‘U▼’ is displayed. Then press ‘▼’ to change ‘Off’.

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3. Press ⏎ button short time and confirm ‘U▲’ is displayed. Factory setting is 20.0V.

4. Press ⏎ button and exit.

(5) Others
 Occurred in Japan market

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Troubleshooting Guide 4. Option

4.1.8 How to change rewind motor speed

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Foil clamping occurred after printing.

(3) Cause
Rewind motor speed is not matching on ifoils belt speed.

(4) Solution
1. Press and hold ‘M’ button on 5T1. (SINAMICS V20)

2. Confirm ‘P0100’ is displayed.

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Troubleshooting Guide 4. Option

3. Press ‘M’ button 3 times then ‘P1080’ is displayed.

4. Press ‘OK’ button.

5. Change the value from factory settings (30.00 Hz) by ▲ and ▼button.

6. Press ‘OK’ to save value.

7. Press and hold ‘M’ button.

(5) Others
 Not occurred in Market

Back to Table of contents.

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Troubleshooting Guide 4. Option

4.1.9 Procedure of foiling on scanned image

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
Procedure of foiling on scanned images by AIS (for Customer demo use)

(3) Cause
None

(4) Solution
1. Draw images on white paper by black colour pen.

2. Set paper on feeder unit.

3. Open dummy data on JVTi and select ‘Scanner’ -> ‘White page mode’. Then click ‘Acquisition’ to scan page.

4. MGI editor will display scanned image automatically.

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Troubleshooting Guide 4. Option

5. Click on right side to unlock ‘BLACK’ layer. Then click to lock ‘ALPHA1’ layer.

* Please click ‘Yes’ when following message appeared.

6. Select ‘magic tool’ and click black colour object on scanned image.

7. Adjust Tolerance of magic tool to optimize selected range.

8. Copy selected range. (Press CTRL+C on keyboard)

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Troubleshooting Guide 4. Option

9. Click on right side to lock ‘BLACK’ layer. Then click to unlock ‘ALPHA1’ layer.

* Please click ‘Yes’ when following message appeared.

10. To paste scanned range on ‘ALPHA1’ layer, press CTRL+V.

11. Change value to 255 (100%) by slide bar on right side.

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12. Delete unnecessary data from image.

*To compare with original image and foil, you can shift image about 10 cm.

13. Save file.

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Troubleshooting Guide 4. Option

14. Select saved file and output with full scan mode.

*Sample of machine settings

 Scan * Full scan mode

 DRY1: 30%, DRY2: 0%, DRY3: 75%

 Varnish thickness: 51 um (0.075 m/s)

 iFOIL temp: 135 %, belt speed 26%

 iFOIL tension: OUT:0.2%, IN:0%

15. Confirm output quality of foil.

(5) Others
 None

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Troubleshooting Guide 4. Option

4.1.10 The foil is not applied.

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The iFOIL works, but the foil is not applied.

The temperature indication on JV-TI remains 0 degree, and the temperature does not rise.

(3) Cause
Unidentified

(4) Solution
Restart the iFOIL and the JV-TI.

(5) Others
 Occurred in March 2017

 Occurred in Japan

Back to Table of contents.

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Troubleshooting Guide 4. Option

4.1.11 Foil wrinkle

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Symptom
The foil wrinkle like the annual ring occurs on the trail edge of the paper.

(3) Cause
Unidentified

(4) Solution
It seems that iFOIL IN/OUT speed changes has good effect. IN: 0.8, OUT: 1.0 was set.

(5) Others
 None

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4.1.12 iFOIL how to capture the logfile

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
1. Click Shneider Electric -> Diagnostics from the startup.

2. Click ”Collect data” on Diagnostics window.

3. Select the controller and press connect.

4. Click the save icon to take pdi formatted file that includes the log.

Then send it to MGI.

5. When click the show data, you can check the Exception list or Log data list.

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4.1.13 iFOIL IN / OUT roller adjustment

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
1. Turn the pressure 0. Then adjust the upper roller position that slightly touches the lower roller.

Do the adjustment both side; operator side and maintenance side.

2. Set the pressure as 4 to 5 mbar.

3. Pull the foil by hand to check the operator side tension and maintenance side one. If the both tensions are not even,
adjust again.

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4.1.14 How to remove the foil wrinkle

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
1. Between the foil and IN roller.

Shift the following bar to remove the wrinkle.

2. Between IN roller and the heat roller

Shift the guide roller to the horizontal direction or vertical direction. If the wrinkle is not improved, remove the guide
roller.

3. Between the heat roller and the OUT roller

Shift the separation roller to the horizontal direction or vertical direction.

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4.2 AIS

4.2.1 AIS Scanner camera initialization error

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓

(2) Symptom
When starting up the JV-Ti, the following error message is shown.

(3) Cause
Some of the scanner camera boards fails to be initialized.

(4) Solution
As a temporary countermeasure, reboot the PC or OFF/ON the Pilot 24V switch.

As a permanent countermeasure, replacement of the camera board or replacement of the AIS scanner Assembly. That
depends on the camera board’s firmware version. Before replacing something, inform MGI of the firmware version by the
following procedure.

1. Open the application “Pylon Viewer” in the PC

2. Select the board name from the left list on the application.

3. Select User Leve: Guru

4. Shows Device Control -> Device Firmware Version

(5) Others
 None

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4.3 VDP

4.3.1 VDP System installation summary

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
Please refer to “VDP Technical manual” for the detail contents.

1. Attach the Barcode reader “Wenglor”

U-frame, Camera, Wiring

2. Attach the Graphic card dedicated to the VDP.

The PC using AIS Scanner needs a graphic card dedicated to VDP.

3. ESP Software installation

Change the Barcode IP address with this software.

4. Barcode reader parameters setting

Adjust the barcode reading timing, focus and camera angle.

After adjustment, check the module movement if the reader can read barcode correctly.

5. Inifile changes

c:\IHM\scannerconfig.ini

Change the value of ID_GPU_Process into 1.

6. Configration change with JV-Ti updator

7. Set barcode type on JV-Ti

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4.3.2 Caldera Setup procedure summary

(1) Applied models

JETvarnish 3DS JETvarnish 3D JETvarnish 3D Evolution Meteor Unlimited Colors
✓ ✓ ✓

(2) Procedure
1. Set the IP address for Caldera to connect with JV-Ti.

2. Set the dongle in Caldera PC. Then download the licence code from TGD and put on the desktop.

Access[ dongle number #]txt.gz

Activate the caldera licence and reboot.

3. Sharing folder setting for JV-Ti PC

Search and open “Turn Windows features on or off” on Windows. Then set check “SMB 1.0/CIFS File Sharing Support”
and “SMB Direct”. Occasionally SMB Direct check turns to off without notice. Set again in that case.

4. Sharing folder for Caldera

Open command line application. Then input the following codes.

sudo –s

cd /etc

cp fstab fstab.old (make backup)

pluma fstab, then input the pass, login password. Comment out None line.

Reboot ( Mandatory if you change the Fstab )

mount –a

5. Install Caldera patches

6. Mount setting

Mount /mnt/JV3Dserie/IMAGE in Settings -> ServerAdmin -> Configure -> Files -> Root

7. Hot Folder setting

Special -> Hot Folder, then check Hot Folder setting

Create shortcut.

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8. Workflow settings

Workflow menu-> Click 'Workflow' -> Check 'All pages' and 'Varnish1+Scan' -> Print

Recommend to check '-1 pixel' to avoid expandion of text (Because of TIFF file conversion of Caldera).

Set same settings for 'Variable_Data'

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