Smart Search Software:

eSearch

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The problem of information searching
Digital transformation has created a huge source of
data for businesses

1.8
h/day Search for information

Work hours increase by many times

when information cannot be found

A tool to help staffs find the information

in just 1 click. (*) 2012 McKinsey Global Institute reports that employees spend 1.8 hours every day searching and
gathering information.
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1. Search engine eSearch

Functional idea:
• The only search engine for all types of documents and data in the enterprise

• Textual contents searching, combined searching with data in the database, connecting with the
original data source

Search engine user interface (google-liked)

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Engine’s functions

Search function
• Unstructured text search
• Searching by criteria
• Advanced search (combined search)

Content management function

• Integrating with database source
• Extracting metadata from documents (rule-based)

Permission assignment & security function

• Assigning permission to search by group, by
data source, by role
• Hiding confidential information, masking
sensitive information fieldst logi

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Actual deployments

Deployment at TPBank
• 16 sources: 4 unstructured & 12 structured sources
• 54 documents/data groups
• 03 Search API for applications:
o eISO eSearch EbankX
o EbankX REST API REST API

Search Engine
Deployment at FIS
• Contracts & personnel records;
Data Lake Extract Engine
• Decisions / Internal reports;
• Dispatches / Records of external transactions
• Bidding knowledge management
Big Data
• Project Document Management SVN
Platform
• CV warehouse
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eSearch application ➢ 3000 staffs, 07 main extraction units:
o Credit Products Department; Quality Assurance
Center; NVGD & KQ center, Northern Sales
Promotion and Management Center; Functional
Human Resources Department; LOS Center (RB);
Credit support center
➢ Reduce 80% of the time to check data for the NVGD &
KQ center
➢ Increase content search speed 10 times for eISO
Efficiency ➢ 100% of documents are managed on the server instead
of PC
• “People” application Transaction history Maximum time limit
search time for each search
• Increase productivity, reduce
information search time VPBank Last 3 months 1 month

• Improve the quality of MSB Last 3 months 1 month

document management SHB Last 1 month 2 weeks

TPBank No search time limit 1 year

The outstanding search ability of TPBank EbankX
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eSearch features

Novelty Creativity

• New function: multi-source • Creativity in taking advantage of

search in the enterprise Big Data platform, helping to
• New technology: extremely solve painpoints for customers
rapid search speed <1s • Creativity in building metadata
• New architecture: extraction tools to make users’
applications "off-load" search declaration become flexible
to eSearch

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2. Model: Extract metadata from CV
Functional idea
• Extracting essential metrics to support candidate evaluation
and communication.

• Automating and optimizing parts of the recruitment process.

• The tool to transform candidate data from unstructured form

into structured form that is easy to manage.
• Being the basis to solve advanced analytical problems such
as Ranking CV, Predicting recruitment needs, Suggesting
suitable candidates.

Extracting function
• Recognizing optical characters from files in various formats,
languages, and designs.
• Sorting content into blocks by topic.

• Extracting 19 indicators in data or category format.

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 Actual deployments
Average successful extraction rate: 74.31% (continue tuning)

Saving time– Allowing batch extraction

of thousands of CVs, each CV takes less
than 10 seconds

Saving manpower– Automation reduces

the manpower spent on manual data
entry

Ensuring consistency– CVs in a variety

of formats and styles are converted to
the same group of data fields.

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 Demo

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eSearch Functions
1. General Search
2. Search by criteria
3. Administration Function

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 General Search
1 Function

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 Interface:
https://esearch.fis.com.vn/

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 Keyword search method

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 Results by search methods

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 Results by search methods
1. By lists 2. By fields

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 Filter results by data source

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Request & Download Documents

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2 Search by criteria

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Interface

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 Functions

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Returned search results by criteria

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3 Administration Function

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 I. User Administration

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 I.1. User adding function:
For users with For users with Admin
SuperAdmin permission permission to the Data Area

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 I.1. User adding function

Support adding users in batches using

Excel templates:

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 I.2. Editing user information

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I.3. Deleting user

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I.3. Deleting user
Support deleting users in batches using
Excel templates:

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 II. User group

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II.1. Adding user group

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 II.1. Adding user group
a. Adding permission list

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 II.1. Adding user group
▸ b. Adding user list

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 II.2. Editing user group

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II.3. Viewing user groups

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II.4. Deleting user group
▸ If there are users in the group:
▸ Therefore, we have to edit the user group
and remove all users from the group:

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 III. Assigning permission to search data
▸ Method 1: Assigning permission by user

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III. Assigning permission to search data
▸ Method 2: Assigning permission by
user groups

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IV. Document management

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IV.1. Search for permission-assigned documents

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IV.2. Assigning permission to download data

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IV.3. Editing permission-assigned documents status

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IV.4. Deleting download permission-assigned documents

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IV.5. Approval Flow on Document Download Request

▸ When the Owner/Knowledge Manager receives a request

to download documents from the user

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V. Assigning access permission
▸ For Users with Admin permission and search permission:
▹ Switch to Search interface:

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V. Assigning access permission
▸ For Users with only Admin permission ▸ For Users without Admin permission

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 Thank you!

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