ABdul Raheem

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ABDUL RAHEEM

+92340-8490723
[email protected]

Summary
Qualified Customer Service Representative with over 2 years in fast-paced customer service and call center
environments. As a customer service representative I am personable good at building loyal relationships,
solving problems, and Increasing Sales. I also excel in listening to customer needs, articulating product
benefits and creating solutions that provide value to the customer.

Skills
• Good Communication Skills
Work history
• Writing Skills Customer Service Representative – 10/2021 to 06/2023
• Data Entry
Gourmet Foods., Lahore
• Creativity
• Answer an average of 100 calls per day in a high-
• Team Building
volume call center environment.
• Time Management
• Handle the customer and shops inquiries, complaints,
• MS Office and CRM
billing questions and payment extension/service
• Ability to Deal with Changes
requests.
Effectively
• Calm angry callers, repair trust, locate resources for
problem resolution and design best-option solutions.
Education
• Interface daily with internal partners in accounting,

Bachelor of Science: field services, operations and consumer affairs

University Of Gujrat – 2021 divisions.

FSC: • Answer product questions with up-to-date knowledge


UOG GT Road Campus-2019 of sales and store promotions.
Matric:
Govt Public Higher Secondary School
CCTV (closed-circuit television) – 10/2021 to 06/2023
Kunjah-2017
Gourmet Foods, Lahore

Reference • Daily monitoring CCTV live view and resolved issue of


Shops.
Will be on provided

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