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Turbo Accops Sop

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466 views20 pages

Turbo Accops Sop

Uploaded by

avisinghoo7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ACCOPS TURBO CLIENT INSTALLATION AND LOGIN SOP Prerequisit 1. Functional Internet connectivity to download the Hysecure Turbo Client, 2. Operating System Supports: Windows 10 Only. 3. Windows version and patches should be up to date. 4, Windows OS should be activated. 5. Windows OS should have at least one antivirus. 6. Agents should have Flipkart LDAP credentials to login. Download Procedurs 1. Please download the Accops HySecure Turbo Client by visiting the below URL: URL: https://59.160.174.49 Please follow the below screenshots to download the Accops Turbo client for Windows 10 machines. © Pace *e € > CA Nets [RipeTaRTeOTTE © A Your connection is not private 9) pet Grom’ tpt evel of scary un on sbnced cadet EJ = © racer xe > © A Matsncs | ps9 6017449 A Your connection is not private ‘tac might be tying to tl your infomation frm $8.160.17449 (or example, atone, messages oF ec cies eam more @ Toget come’ highest eve of secuty, mon enhanced pctaction ‘Ths ener coud no prove tet tis 5.160.174; sear cera not red by Your computers operating system. Ts may be caused by 2 misconfguation 20 ve top OA Nets | bessans7449 @® FH¥ecure Virtual Workspace Portal Sign-in ee eer mo came rsatorsd accu pretes At ace neggd on eae xy Boren @ cetterr tema toenctnt A veneer xe €© > © A Netancr| hs8n60r7449 ee @® WWrecure Virtual Workspace Portal Sign-in aan I x hn tn yee Ct ett che @ catier teres teen Sone Naccops fo wcensesee | TCT) Installation Procedure: ——~ =a x eve | aptatenoos ° 6 TC > Downe <8 2 seventeen vom = Se a 4 © Today) Foose e [Sea] aR RET Rpt oor 2 Owen Rlght Gok on Te Fle Sr ene tcminataree | OSes | Fett opty (One pest ani on > fa sane orcs > wwe an — 2 ee oe Geemente > eee reece Do you want to allow this app to make changes to your device? © Aecopeasecine Cen Setup Accops HySecure Client 5.2.3.8067 Setup - x Welcome to Accops HySecure Client 5.2.3.8067 Setup This setup wizard will quide you through the installation of Accops HySecure Client 5.2.3.8067. Itis recommended that you dose all other applications before starting setup. This will make it possible to update relevant system files without having to reboot your computer. Click Install to start the installation. © Accops HySecure Client 5.2.3.8067 Setup - Installing Please wait while Accops HySecure Client 5.2.3.8067is being installed. Oo | | Cancel © Accops HySecure Client 5.2.3.8067 Setup - Completing Accops HySecure Client 5.2.3.8067 Setup Your computer must be restarted in order to complete the installation of Accops HySecure Client 5.2.3.8067. Do you want to reboot now? Ot want to manually reboot later een | Please double click or right click on “Accops Hysecure Client” and select “Open” from your desktop. Please follow the below image, A ‘Accops sess Open Open file location Run as administrator Share with Skype Troubleshoot compatibility Pin to Start 7-Zip CRC SHA Edit with Notepad++ Scan with Microsoft Defender... Unpin from taskbar Restore previous versions Send to Cut Copy Create shortcut Delete Rename Properties Step2: - Please enter Hysecure server address (59.160.174.49) and click on refresh button as shown in the below image. © Accops HySecure Client x Action obs HYBEV URE Ct) HySecure Server 59. 160. 174.49] Please login using configured authentication method. Login with a digital certificate Password Note: If you are getting SSL Security Alert, Please follow the below shown image to proceed and ignore the SSL certificate Checking gateway Settings SSL Security Alert x The SSL certificate of HySecure gateway has problems mentioned below. This could be a problem with the server's configuration, or it error may be temporary, and you can try again later. ‘The security certificate is from a trusted certifying ‘authority, The certificate is not trusted because the issuer certificate is unknown. ‘The security certificate date is valid. The name on the security certificate is invalid or does not match the name of the server. Step3: Select "FK_CX_and_SX" by dropdown the choose Hysecure option and click “OK”. Please follow the below image. accops HMBE URE HySecure Server [59.160.174.49, | ae Select HySecure Domain/Organization x Select the HySecure Domain/Organization you want to login into. Each domain is configured with different authentication schemes. Consult your HySecure administrator if you are not sure about which domain to login into. oman cancel} [oc] accops mes) 0) a= HySecure Server | 59, 160.174.49 Select HySecure Domain/Organization Select the HySecure Domain/Organization you want to login into. Each domain is configured with different authentication schemes. ‘Consult your HySecure administrator if you are not sure about which domain to login into. Choose HySecure Domain accops HYSECURE HySecure Server | 59, 160.174.49 Select HySecure Domain/Organization Select the HySecure Domain/Organization you want to login into. Each domain is configured with different authentication schemes. Consult your HySecure administrator if you are not sure about which domain to login into. Choose HySecure Domain | FK_CX_and_Sx v cancel | |[ ox] Step4: - Please enter the username and password (Flipkart LDAP Credentials) as shown below. © Accops HySecure Client x Action accops HYSEC ORE HySecure Server —_| 59. 160. 174.49 Please login using configured authentication method. Li Login with a digital certificate G) I StepS:- Please select "SMS Token” and click on Get OTP, You will receive an OTP to your phone and please verify the same. Please follow the below image for the same. 0 Action aFNr- 1c de) 2 Accops HySecure: More authentication required accops HYSECURE Step Please check the Turbo Connection status and it should be enabled with green indication. After Turbo enabled, please minimize this Hysecure Application launchpad and proceed with accessing your business applications. 1D HySecure Application Launchpad -| ao Options —] accors (icon Ik below to launch appears va HySeare HYSECURE © wes retetons Web ropeaton == OG @ ® am Bf Cesper_te Cau, cxtoced oS OW ——=] 9 ® Dorrot art ieaeen a Sart Restance de Logout NOTICE: Authorized access ony Dsconnect IMMEDIATELY f you are nat sn ouborzed wer Copyright(C) 2021, Acope Syste Pt te END... Note:- If you are facing any issues please raise an IT service request from Genie portal. Strowger Softphone Installation Instructions The application is packaged as x86 msi installer for supporting both 32 and 64-bit windows. Tinyphone supports Windows XP (Tested with Windows 7) and above. OS: Win7/8/10 Install : Visual Studio 2015 Runtime x86, Strowger TinyPhone Launch: Tinyphone from Start Menu Dependency: Visual Studio 2015 Runtime x86 (https://www.microsoft.com/en-us/downloadidetails.aspx7id=52685 ) Microsoft Visual C++ 2015 Redistributable Update 3 RC Important! selecting 2 language below wil dynamical change the complete page content to that language SSestlanguaae a ‘ This update is the latest in a cumulative series of feature additions and bug fixes for Microsoft Visual C++ 2015 Redistributable. 1008e the download you want ‘Strowger Softphone Download: Refer to email for softphone download link or download the latest version from, hltps://confluence fkintemal, com/display/CSHER/Windows+Softphone Launch Tinyphone app and try to login from the Smart Assist URL. Audio Settings: Exclusive mode should be tumed off for both playback and recording, Clues roar a. me ied “a twphone Pape: de: reset IT Troubleshooting Guide: htlps://docs. google. com/documentid/1IYQDKIMJt1aF STWjU2ygPGVDrPPmH_RQghYUinFTLCkiedit Accops Turbo Prerequisite on Windows System 1. Make sure ‘Windows Update’ service is running in ‘services’ of Windows system. @e mG es Bmrene ‘Ginctos wens wen gee ‘Grucuon wartgarsne ‘Quuoson wont Guuosontonneseanmibesonces® Terme homey Qrucson ponte Bitosos ements) ‘Sruasos ser peor 2, Please whitelist strowger tinyphone, Accops turbo and Google Chrome in Windows firewall. You may follow below steps to do the same. Open Windows Security->Click on Firewall & network protection->Click the Allow an app through firewall option. @ Private network (active) @ tore © vest ret pemeton vu ‘ 1 Public network (active) 8 ct retin Femanon ep nr nd Sty In nt met ptr Cortech pipes 1 ovicesary ron oe ret Foe aes oodtiesoect © onan ten fet en i iepanaane 1 sivaton seceaeta = & setings ™ Select change settings on top right and check mark on strowger tiny phone, google chrome and ‘Accops turbo on Domain network, private network and Public network field .then click ok and save. Allow apps to communicate through Windows Defender Firewall ‘Toad change orsemove slowed apps and pots click Change etigs at the sik of llowing an app to communicte? change setings ‘Alowed aps and features: heartrearers a 8 3. Ensure we have set Google chrome as the default browser in the system. Select Settings from the options menu. 3-Click the Apps tab. 4. Select Default apps from the side panel. 5. Under Web browser, click on the current browser. 6. Choose Google Chrome from the app window, then hit Done. (you may choose switch anyway if the pop up comes as a question again) Accops Turbo Solution POC Details 1, For Accops Turbo Access Please share Agent's LDAP details to [email protected] , Copy AskIT@flipkart. com in the mail For Startek Bangalore and TP Bangalore Please ask IT Team to map these agents to CX_AccopsTurbo_OSP Profile. For WFH Agents, we can map those agents to CX_AccopsTurbo_BYOD_L1 profile 2. For Tinyphone profile mapping Please share email to [email protected] For any issues related to Accops Turbo Login Report it to [email protected] along with a screenshot reference. 3. For issues related to SA Login / Call failures Share an email to [email protected] or report it on concerned space created for process

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