CMV –VRF Troubleshooting

•Outdoor unit error

•Troubleshooting

•Indoor unit error

•Troubleshooting
Outdoor unit error
Outdoor unit error code

Outdoor unit error

Outdoor unit error
Outdoor unit error code

12: when in standby mode,

it display the quantity of indoor units that can
communication with outdoor unit in the system.
In this example, 12 indoor units that can
communication with outdoor unit in the system.

35: when outdoor unit is running, It display the

frequency of inverter compressor.
In this example, frequency of inverter
compressor is 35Hz.

dF: when system is in defrost mode, it display

“dF”
Outdoor unit error
Outdoor unit error code

d0: when in oil return program, it display “d0”

When system is in error or protection mode,

it display Error code or protection code.

Error code: E0, E2……E9

Error code: H0,H2……H9
Protection code: P1,P2……P9
Error code after P6: L1,L2……L9
Outdoor unit error
Outdoor unit error code

Code Malfunction or protection remark

E0 Outdoor unit communication malfunction Only slave unit displays

E1 Phase sequence malfunction

E2 Communication between master outdoor unit and indoor units

E4 Ambient temperature sensor malfunction

E6 Outdoor heat exchanger temperature sensor malfunction

E8 Outdoor unit address incorrect

E9 AC low voltage protection

EA Refrigerant cooling copper pipe temperature sensor fault

Outdoor unit error
Outdoor unit error code

Code Malfunction or protection remark

XP0 Inverter temperature protection

P1 High pressure protection

P2 Low pressure protection

XP3 Inverter compressor over current protection X is No.1 or No.2

XP4 Discharge temperature sensor protection

P5 Heat exchanger high temperature protection

XP6 Inverter module protection

P9 Fan module protection

 Outdoor unit error
Outdoor unit error code

Code Malfunction or protection remark

H0 Communication malfunction between DSP and 0547

H1 Communication malfunction between 0537 and 0547

H2 Outdoor unit quantities decreasing malfunction Only master unit displays

H3 Outdoor unit quantities increasing malfunction Only master unit displays

Repower on to clear the error
H4 There are 3 times P6 protection in 30 minutes.
code.
Repower on to clear the error
H5 There are 3 times P2 protection in 30 minutes.
code.
Repower on to clear the error
H6 There are 3 times P4 protection in 100 minutes.
code.
Recover when indoor unit
H7 Indoor unit quantities decreasing malfunction over 3 minutes
quantity is correct
When discharge pressure is
H8 Discharge pressure sensor error
lower than 0.3MPa
Repower on to clear the error
H9 There are 3 times P9 protection in 30 minutes.
code.
Outdoor unit error
Outdoor unit error code

Code Malfunction or protection remark

XL0 Inverter compressor malfunction

XL1 DC generatrix low voltage protection

XL2 DC generatrix high voltage protection

XL3 reserved

XL4 MCE error After P6

displaying for
XL5 Zero speed protection 60s, they will
display
XL6 reserved

XL7 Wrong phase protection

XL8 Speed difference >15Hz protection between the front and the back clock

XL9 Speed difference >15Hz protection between the real and the setting speed
Outdoor unit error
Troubleshooting

Outdoor

Troubleshooting
 E0: Communication error between outdoor units

E0: Communication error between outdoor units

Check address code setting of Yes

More than 3 is forbidden outdoor units Reset address

No

H1 to H1, H2 to H2?

Check the connection of

Open or short circuit? communication wire
Yes
Reconnect or change
between outdoor units: communication wire.
Shielding wire?

No
Correct direction?

Well touch? Check chip in the outdoor Yes Reinstall or replace

PCB the chip
Any pin broken?
No

Component damaged? Check PCB

Replace PCB
Wet?
 E0: Communication error between outdoor units

1. Check the module address settings are correct or not.

Master unit dial to 0, slave

units dial to other numbers
(1,2 or 3), make sure no
unit’s address is repeat.

Solutions: If the address is not set correctly, reset address.

 E0: Communication error between outdoor units

2. Check the communication wire between outdoor modules and make

sure it is not loose, or in the wrong or short circuit condition.

Pull the 3 wires and

see whether it is loose

Solutions: If there is loose wiring, wrong wiring or short circuit, then

correct it, otherwise go to next step.
 E0: Communication error between outdoor units

3. Check the outdoor module communication wire and electric control

board terminals contact is loose; check the outdoor module
communication wire and outdoor module communication terminal
blocks contact is loose.

Check the Plug

for loose.

Check the Plug

for loose

Solutions: If the plug is loose, re-inserted, otherwise go to next step.

 E0: Communication error between outdoor units

4. Measure outdoor module communications cable resistance of H1, H2,

E, and judge whether there is open circuit.

Solutions: If there is open circuit in the wire group (Resistance value is

infinite), replace the wire group; if there is a open circuit between terminal
blocks and the wire group, replace the terminal blocks.
 E0: Communication error between outdoor units

5. Use 2-core shielded wire.

With shield layer

 E1: Phase sequence reverse or lose

E1: Phase-sequence reverse or lose

Check Phase-sequence Yes Change sequence of

Must be same with (Auto-check is only valid any two phase line
compressor requirement when first powered on.)

No

power wire is not well Check if the power supply Yes

touched with the lose phase
Fix the wire with
terminals terminal

No
Correct direction?

Check chip in the outdoor Yes Reinstall or

Well touch?
PCB replace the chip
Any pin broken?
No
OK

Component damaged? Check PCB Replace PCB

Wet?
 E1: Phase sequence reverse or lose

1. Check the outdoor unit phase sequence and the power supply phase
sequence are the same.
A,B,C terminal of three phase power supply should meet compressor
phase sequence requirement. If not, error will display.

Solutions: If the phase sequence is incorrect, change the wiring,

otherwise go to the next step.
 E1: Phase sequence reverse or lose

2. Measure every phase voltage of terminal block, and determine

whether there is a lack of phase.

Every phase voltage

should be between
220V-240V

Solutions: If the phase sequence is incorrect, change the wiring, otherwise go

to the next step.
If there is a lack of phase, check the wiring and correct; if there is no lacking of
phase, replace the main board of outdoor unit.
 E2: Communication error between outdoor unit and indoor units

E2: Communication Error Displayed quantity of

between Outdoor Unit and indoor units is not stable
Indoor Units

Check communication wire Yes

Short or Open circuit? between indoor and outdoor Fix the wire
unit
Address code is repeated
No

All the indoor units are

powered on? Check the signal wire layout Yes
and address setting: Correct the
Hand in hand connection? mistake
Too closed to the strong
power? No

Too many lamps?

Check if there’s any Yes Remove
Power transforms? interference interference

No
The wire is too long?

Check chip or Fix or replace

outdoor PCB damaged part
 E2: Communication error between outdoor unit and indoor units
E2: Communication Error between Outdoor Unit and Indoor Units
(20 minutes after powered on for the first time or the communication between indoor
units and outdoor unit fail for 2 minutes)
1. Check the communication line on the terminal blocks are not loose,
or in the wrong or short-circuit condition.

E and Q is short-
circuit

Solutions: If the wiring is incorrect,

change the wiring, otherwise go to the
next step.
 E2: Communication error between outdoor unit and indoor units

2. Check the indoor & outdoor communication wire and indoor &
outdoor communication terminal blocks contact is loose.

Yellow, orange
and black wires
are indoor and
outdoor
communication
wire

Solutions: If the plug is loose, re-inserted, otherwise go to next step.

 E2: Communication error between outdoor unit and indoor units

3. Measure indoor & outdoor communications cable resistance of P, Q, E,

and judge whether there is open circuit.

Solutions: If there is open circuit in the wire group, replace the wire group; if
there is open circuit in the terminal block, then replace the terminal block;
otherwise go to next step.
 E2: Communication error between outdoor unit and indoor units

4. Measure indoor & outdoor communications cable resistance of P, Q, E,

and judge whether there is short circuit.

In the case of the system is power

down, measure the resistance. If the
resistance is 0.1 Ω indicates a short
circuit; If MΩ or OL is normal.

Solutions: If there is short circuit in the indoor units communications cables,

correct it; if there is no short circuit, then replace the main control board.
 E2: Communication error between outdoor unit and indoor units

5. Communication wires must be hand in hand connection.

Solutions: Hand in hand connection.

 E2: Communication error between outdoor unit and indoor units

5. Communication wires must be hand in hand connection.

 E2: Communication error between outdoor unit and indoor units

5. Communication wires must be hand in hand connection.

 E2: Communication error between outdoor unit and indoor units

5. Communication wires must be hand in hand connection.

 E2: Communication error between outdoor unit and indoor units

5. Communication wires must be hand in hand connection.

 E4: Outdoor ambient temperature sensor(T4) error

E4: Outdoor ambient temperature sensor(T4) error

Check the connection Error well Connected the

between the sensor and PCB. sensor with the PCB

OK

Check if sensor is damaged Error

Open or short circuit Change a new
sensor
Temp. Resistor value OK
(℃) (KΩ )
25 5.0 Check chip or
35 3.5 outdoor PCB
 E4: Outdoor ambient temperature sensor(T4) error

1. Check the ambient temperature sensor connector for loose

(Black color) Pull each of

the wires to see whether it
will come loose.

Solutions: If the plug is loose, re-inserted, otherwise go to next step.

 E4: Outdoor ambient temperature sensor(T4) error

2. Unplug the ambient temperature sensor plug, measure the resistance

of the sensor and see whether there is short circuit or open circuit
(outdoor ambient temperature of 0 ˚C to 40 ˚C, the resistance range is
13KΩ ~ 2.9KΩ)

Solutions: If the resistance measured is 0Ω or OL, replace the ambient

temperature sensor; if the sensor is normal, replace the main control board.
 E6:Heat exchanger temperature sensor protection
P5: High temperature protection of outdoor condenser

E6,P5: High temp. protection of outdoor condenser

Check the connection, sensor Error Well connected the wire;

and terminal Replace the sensor or
terminal
OK

Check if the cooling load is

too big
OK

Heat exchange of outdoor

unit is not good

OK

There is Air or N2 Check chip or PCB

in the system
OK
ok

ok
Check the liquid side of Check outdoor fan motor
system, jam?
 E6:Heat exchanger temperature sensor protection
P5: High temperature protection of outdoor condenser

1. Check the outdoor unit’s heat exchanger is good or not.

Solutions: If heat exchanger is too dirty or something blocks it, then clear the
dirty or blocking things; otherwise go to next step.
 E6:Heat exchanger temperature sensor protection
P5: High temperature protection of outdoor condenser

2. Check the sensor connector for loose

(White color)Pull each of

the wires to see whether it
will come loose.

Solutions: If the plug is loose, re-inserted, otherwise go to next step.

 E6:Heat exchanger temperature sensor protection
P5: High temperature protection of outdoor condenser

3. Unplug the outdoor heat exchanger temperature sensor plug,

measure the resistance of the sensor and see whether there is short
circuit or open circuit (outdoor ambient temperature of 0 °C to 40 °C,
the resistance range is 13KΩ ~ 2.9KΩ)

Solutions: If the resistance measured is 0Ω or OL, replace the ambient

temperature sensor; if the sensor is normal, replace the main control board.
 E8: Outdoor unit address error

E8: outdoor unit address error

Check the outdoor unit Error Change the

Address number is bigger
address number smaller
than 3?
than 4.
OK

Check chip or
outdoor PCB
 E8: Outdoor unit address error

1. Check module address settings for correct (To be effective after re-
power on)

Master unit dial to 0, slave units

dial to other numbers (1,2 or 3),
make sure no unit’s address is
repeat.

Solutions: If the address is not set correctly, reset address.

 E8: Outdoor unit address error

2. Reset the address (May cause a malfunction if the DIP is not in right
place)

Solutions: If reset the address can’t solve the problem, replace the main
control board.
 H0: Communication malfunction between DSP and 0547

H0：Communication error between inverter module and 0547 (main chip)

Are there any strong electric

Yes
magnetic interface source Remove the sources
around the unit?
No

Are the cable between them No

Reconnect the cable
connected firmly ?
Yes

Yes
Is the inverter module board Replace a new inverter module
failure board, check the problem is
solved or not
No

Replace the main PCB No

 H0: Communication malfunction between DSP and 0547

1. Check the light on main PCB and inverter module is ON or OFF .

Solution: If the light is OFF, replace the main PCB or inverter module board,
otherwise go to the next step.
 H0: Communication malfunction between DSP and 0547

2. Check the communication wire between the main control board and
module board contact is normal.

Check the main control

board and module board
communication wire group
plug for loose.

Solution: If the plug is loose, re-inserted, otherwise go to the next step.

 H0: Communication malfunction between DSP and 0547

3. Measure the resistance of the communication lines between the main

control board and module board, and see whether there is open circuit

Solution: If the resistance measured OL, replace the wire group; if displayed
0Ω, replace IPM board.
 H1: Communication malfunction between chip 0537 and chip 0547

H1: Communication malfunction between chip 0537 and chip 0547

Are there any strong electric Yes

magnetic interface sources Remove the source
around the units ?

OK

Yes
Check the chip on PCB is Fixe it
loose or not

No

Replace the main PCB

Solutions: Replace the main control board.

 H2: Error of reducing in the number of outdoor units

H2: Error of reducing in the number of outdoor units

Check signal wire between Error

Well connected
The signal wire between outdoor outdoor units
unit is loosed during running? the signal wire

OK

Check the power supply for

Error
The power wire is loosed? each outdoor unit Well connected
the power wire

OK

Check chip or
outdoor PCB
 H2: Error of reducing in the number of outdoor units

1. Check the slave unit’s communication wire is loose or not.

Solutions: Re-connect well if loose, otherwise go to next step.

 H2: Error of reducing in the number of outdoor units

2. Check the power lights on slave unit’s main control board are ON or
not.

Solutions: If lights are ON, then replace the main control board; otherwise go
to next step.
 H2: Error of reducing in the number of outdoor units

3. Check the power input terminal is

well connected or not.
Solutions: If loose, then well connect it;
otherwise go to next step.
 H2: Error of reducing in the number of outdoor units

4. Use multimeter to measure the AC voltage of L1, N terminals on main

control board. (normal value should be 220V)

Solutions: If AC voltage is not 220V, then check the L1 phase of power supply;
otherwise go to next step.
 H2: Error of reducing in the number of outdoor units

5. Use multimeter to measure the AC voltage of transformer’s input

terminal on main control board. (normal value should be 220V)

Fuse

Solutions: If AC voltage is not 220V, then replace the fuse; otherwise go to next
step.
 H2: Error of reducing in the number of outdoor units

6. Use multimeter to measure the AC voltage of transformer’s output

terminal on main control board. (normal value: between Yellows 11V,
browns 14.5V)

Solutions: If AC voltage is not correct, then replace the transformer; otherwise

replace the main control board.
 H3: Error of increasing in the number of outdoor units

H3 usually cause by outdoor units have different power supply.

Solutions: system will automatically restart.

 P2: Low-pressure Protection
H5: There are 3 times P2 protection in 30 minutes.

Display H5,outdoor unit

H5, P2: Low-pressure Protection
Must Repeat power on.

Charge additional refrigerant Lack refrigerant Error Repair the leakage &
correctly? Refrigerant leakage? Charge refrigerant;
OK
Gas pipe is blocked?
Gas valve is not opened

High temp. of discharge and Check gas side of system Error Remove the dirty;
suction, low operation current, Open the valve
low pressure is low?
OK

Heat exchange of indoor unit Error Improve the heat

Indoor fan doesn’t run? exchange of indoor unit
Indoor coil or filter is too dirty? is not good
Air outlet is blocked?
OK

Check
pressure
switch or PCB
 P2: Low-pressure Protection
H5: There are 3 times P2 protection in 30 minutes.
1. Use pressure gauge to check the low pressure when system is running.
(Normally low pressure should be 0.7-0.9MPa, when pressure is lower
than 0.05MPa, system will be under protection and stop, when it is
higher than 0.15Mpa, it will recovery))

Solution: If pressure is down to 0.05MPa then go to step 2, If pressure is

normal, then go to step 3.
 P2: Low-pressure Protection
H5: There are 3 times P2 protection in 30 minutes.

2. Check the refrigerant leakage points of system then recharge refrigerant;

Check the low pressure side is blocked.

Some phenomenon of lack of refrigerant and block:

• Top temp. and discharge temp. of all compressors are very high;
• Discharge pressure and suction pressure are very low;
• Operation current is low;
• Suction pipe may be frosting.
 P2: Low-pressure Protection
H5: There are 3 times P2 protection in 30 minutes.

3. Check connection between low pressure switch and main control

board is fasten or not.

Solution: If loose, re-connect them, otherwise go to next step.

 P2: Low-pressure Protection
H5: There are 3 times P2 protection in 30 minutes.

4. Pull out the low pressure switch and measure its resistance (normal 0)

Solution: if resistance is normal, then replace the main control board;

otherwise change the low pressure switch.
 P4: High discharge temperature
H6: There are 3 times P4 protection in 100 minutes

Charge additional refrigerant H6, P4: High discharge temperature

correctly? Refrigerant leakage? Repair the leakage &
Too close between outdoor Lack of refrigerant
Error Charge refrigerant;
units? Outdoor fan is broken?
Short circuit between discharge
OK
air and suction air? Error
Clear the coil and revise
Too dirty of outdoor coil? High ambient temp or Heat-exchanger the wrong points
of outdoor unit is bad
Too many indoor units? OK
Error Reduce the quantity or
Check if the cooling load is total capacity of indoor
Total capacity of indoor unit is too big
too big? units
OK

There is Air or N2
Error
Discharge refrigerant,
High temp. of discharge and in the system vacuum, recharge
suction, big operation current? refrigerant.
OK

High temp. of discharge and Jam in the low pressure side Error
suction, low operation current, low of outdoor unit Clean the system,
pressure is low?
OK
remove the dirty
Check sensor, chip or outdoor PCB
 P4: High discharge temperature
H6: There are 3 times P4 protection in 100 minutes

1. Check the low pressure (normally should be 0.7-0.9MPa)

Solution: If pressure is too low, then refill the refrigerant and go to step
2. If pressure is normal then go to step 3.
 P4: High discharge temperature
H6: There are 3 times P4 protection in 100 minutes

2. Check SV2 is good or not (check its output terminals voltage,

normally should be 220V AC)

Solution: if SV2 output voltage is 0, then replace the main control board,
other wise replace the SV2.
 P4: High discharge temperature
H6: There are 3 times P4 protection in 100 minutes
3. Check the temperature sensor is good or not. (50KΩ/25℃)

Resistance
decrease
when
temperature
increase

Solution: if temperature sensor is malfunction, replace it. Other wise

replace the main control board.
 H7: Indoor unit quantities decreasing malfunction over 3 minutes

H7：Indoor unit decrease error

Short or Open circuit?(Confirm

Check communication wire Yes
by checking the Resistance
(P Q E)between indoor Fix the wire
between P Q E ) and outdoor unit
Address code is repeated
No

All the indoor units are Yes

powered on? Check the signal wire
Correct the
layout and address setting:
mistake
Hand in hand connection?
No
Too closed to the strong power?
Yes
The control board of IDU Replace the IDU
or 485 communication IC control board
is defective
No Yes
Fix or replace
Check chip or outdoor PC damaged part
 H7: Indoor unit quantities decreasing malfunction over 3 minutes

1. Check the online indoor units quantity ( by enquiry button on

outdoor main control board) and real indoor units quantity. For
example, 20 indoor units in a system, but system finds only 15 indoor
units online, then 5 indoor units are missing then check the No.16
indoor unit’s wiring for loose.
Solution: if loose, re-connect it. Otherwise go to next step.
2. Check all indoor units to find out the units lose power.
Solution: if some indoor units lose power, re-connect them. Otherwise
go to next step.
3. Check all indoor units’ address one by one for the repeat address.
Solution: If some addresses are repeat, use address setting controller to
set new addresses(make sure no repeat) for them. Otherwise go to next
step.
4, Check all indoor units for communication error (indoor unit or wired
controller display E1/Timer light flashes).
Solution: If yes, solve the problem. Otherwise go to next step.
5, All the communication wire must be 2-core shielded wire.
 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes

H9, P9: inverter fan module protection

Improve the heat

Heat exchange is not good? High temp. Error
exchange; block the
Ambient temp. is too high?
sunshine.
OK

Fan feedback single wire Well connect

Communication or feedback Error communication wire and
Wire between Fan module single problem feedback single wire
and main PCB board.
OK

Check the voltage between Error Replace the power

No Power supply for the module
P and N on the module PCB
module
OK

Error
Use this module in another Module is broken Replace the module
outdoor unit to check
 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes
1. Check the inverter fan module board’s light is ON or OFF.

Solution: If it is OFF, replace the fan module board, Otherwise go to next

step.
 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes

2. Check the connection between fan module board and main PCB is
loose, Check the connector between fan module and fan motor is loose

To fan To main PCB

Solution: If the plug is loose, reconnect it, otherwise go to next step

 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes

3. Check the P, N terminals voltage. ( normal value 310V DC)

Solution: replace the board if voltage is 0V. Otherwise go to next step.

 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes

4. Use multimeter to check the voltage of HU, HV, HW in CN3 of fan

module board. Normal value 2-4V DC, when fan is rotating manually, 0V
DC, means fan motor damaged.

Solution: If motor damaged, then replace the motor. Otherwise go to

next step.
 P9: inverter fan module protection
H9: There are 3 times P9 protection in 30 minutes

5. Use multimeter to measure the voltage between ground and middle

pin (third pin) of CN26 and CN25. Normal value 2-4V DC, when fan is
rotating manually, 0V DC means fan module board damaged.

Solution: If fan module board damaged, then replace it. Otherwise

replace main control board.
 P1: High-pressure Protection

P1: High-pressure Protection

Too close between outdoor
units? Outdoor fan is broken?
Heat exchange of outdoor
Short circuit between discharge Check and repair
unit is not good Error
air and suction air?
one by one
Too dirty of outdoor coil?
OK

Liquid pipe is blocked?

Check the liquid side of Error Remove the dirty;
system Open the valve
Have not opened the valve?
OK

There is Air or N2 Error Discharge refrigerant,

High temp. of discharge and
suction, big operation in the system vacuum, recharge
current? refrigerant.
OK

low temp. of discharge, low Too many refrigerant in the Error Discharge some
pressure and high pressure is system refrigerant from system
high? Big current?
OK

Check sensor, chip or PCB

 P1: High-pressure Protection

1. Check the outdoor unit’s heat exchanger is good or not.

Solutions: If heat exchanger is too dirty or something blocks it, then clear the
dirty or blocking things; otherwise go to next step.
 P1: High-pressure Protection

2. Check connection between high pressure switch and main control

board is fasten or not.

Solution: If loose, re-connect them, otherwise go to next step.

 P1: High-pressure Protection

3. Pull out the high pressure switch and measure its resistance (normal
0)

Solution: if resistance is normal, then replace the main control board;

otherwise change the high pressure switch.
 P3: current protection of DC inverter compressor
P7: current protection of fixed speed compressor

P3,P7: current protection of compressor

Heat exchange of outdoor unit is not good

OK

Check the liquid side of system

OK

There is Air or N2 in the system

OK
Short circuit of strong
power part? Too much refrigerant in the
system
Compressor malfunction? OK
The normal resistance between Replace the compressor
Compressor or strong power Error
any two terminals of compressor or other damaged part.
part is abnormal
is 1~3Ω
OK

Check chip or PCB

 P3: current protection of DC inverter compressor
P7: current protection of fixed speed compressor

1. Check outdoor unit heat exchanger is good or not, it should be in

good ventilation condition;
2. Charge too much refrigerant, N2 or air inside the system.

Usually cause by bad outdoor unit heat exchanging condition.

When the inverter compressor current is higher than 12A , it will appear.
 P6: Inverter module protection
H4: There are 3 times P6 protection in 30 minutes.

Main causes of inverter module protection

1. IPM is broken

2. Power supply is not stable

3. The chip and the compressor do not match. This problem only occurs
after repairing units.

4. Compressor broken
 Outdoor unit error code

Code Malfunction or protection remark

L0 Inverter compressor malfunction

L1 DC generatrix low voltage protection

L2 DC generatrix high voltage protection

L3 reserved

L4 MCE malfunction/simultaneously/cycle loop After P6

displaying for
L5 Zero speed protection 60s, they will
display
L6 reserved

L7 Wrong phase protection

L8 Speed difference >15Hz protection between the front and the back clock

L9 Speed difference >15Hz protection between the real and the setting speed
 Outdoor unit DC inverter principle

rectifying inverting
Adjustable
AC DC frequency Comp
380V 540V AC Power
filtering

Contactor

AC P
380V PTC
DC
Filter Capacitor inverter Comp
module

N
3 phase bridge
rectifier
Outdoor unit DC inverter principle
 When does P6 protection occur?

Depends on conditions

Standby Start-up Running

 Troubleshooting - Standby

If P6 or H4 occurs just after power on or when units in standby =>

related to power supply and control box.

First step: Check whether the power supply is correct.

 Troubleshooting - Standby

Second step: Measure voltage between A1, B1, C1, N1 in 3-phase filter
board→ voltage between R, S, T in IPM→ voltage between DC+ and DC- in
IPM→ voltage between capacitor → resistance between I1 and I2

Power supply Power supply

A1-B1,A1-C1,B1-C1 R-S,R-T,S-T
380V(AC) 380V(AC)
 Troubleshooting - Standby

Second step: Measure voltage between A1, B1, C1, N1 in 3-phase filter
board→ voltage between R, S, T in IPM→ voltage between DC+ and DC- in
IPM→ voltage between capacitor→ resistance between I1 and I2

Power supply Power supply

DC+ and DC- Capacitor
520V(DC) 520V(DC)
 Troubleshooting - Standby

Second step: Measure voltage between A1, B1, C1, N1 in 3-phase filter
board→ voltage between R, S, T in IPM→ voltage between DC+ and DC- in
IPM→ voltage between capacitor→ resistance between I1 and I2

Resistance
0 or low resistance

Note: When using multimeter in

‘Diode’ mode, the I1 and I2 should
be breakover.
 Troubleshooting – Start up

If P6 or H4 occurs upon compressor start-up => related to IPM board,

capacitors and compressor.

First step: Measure voltage between DC+ and DC- in IPM→ voltage
between capacitor

Power supply Power supply

DC+ and DC- Capacitor
520V(DC) 520V(DC)
 Troubleshooting – Start up

Second step:

Check compressor

1. Measure the resistance between U-V, U-W and V-W terminals of the
compressor, all the cool resistances should be the same and equal to
0.1-3 Ω
 Troubleshooting – Start up

Second step:

Check compressor

2. Measure the resistance between each of U,

V, W terminals of the compressor to ground,
all the resistances should be ≥ 5MΩ (Fig. C
and Fig. D)
 Troubleshooting – Running

If P6 or H4 occurs when compressor is

running => related to compressor, IPM
and PCB

First step: Measure running current

Measure current with clamp meter,
red (U), black (V) and blue (W) wires
of compressor, IU=IV=IW.
 Troubleshooting – Running

Second step: Listen to noise and check the frequency change status

Inspection items Normal Abnormal

Loud, discontinuous or
Noise Quiet, smooth or continuous
metal rubbing sound
Load: increased by 1Hz regularly
Frequency Frequency change
Unload: decreased by 1Hz
change irregularly
regularly

If there is abnormal noise or the frequency is changing rapidly => the

compressor is damaged or demagnetization has occurred.
 Troubleshooting – Running

Third step: Measure voltage among U,V and W while compressor is

running

Normally, VU-V = VU-W = VV-W

Note: In different frequency, the voltage will be different. Test voltage

when frequency is stable.(The below picture is when compressor in
44Hz.)
Indoor unit error
Indoor unit error code

Indoor unit error

Indoor unit error
Indoor unit error code

All lamps off: indoor unit is in standby mode

DEF lamp is on: TIMER lamp is on:

Anti cold air or in defrosting mode Timer function is on
 Indoor unit error
Indoor unit error code

Defrost lamp flash Mode conflict :

cooling or heating can be not realized by the
same system at the same time. Heating
mode has priority (It can be change on outdoor
PCB):
Rules：
 Outdoor unit is running in cooling mode, when received heating requirement, outdoor unit change
to heating mode and the indoor units which are in cooling mode will display mode conflict;
 Outdoor unit is running in heating mode, when received cooling or fan only requirement,
outdoor unit don’t response to the requirement. The indoor unit required cooling mode or fan only
will display mode conflict;

Cooling Heating Fan only OFF

Cooling mode No Conflict No No
Heating mode Conflict No Conflict No
Fan only mode No Conflict No No
OFF No No No No
 Indoor unit error
Indoor unit error code

LED display LED light Meanings

TIMER and RUN both No address when indoor unit first time power
FE
flash 4Hz, on
Communication error between indoor and
E1 TIMER flashes at 4Hz
outdoor units

E2 RUN flashes 4Hz Temperature sensor T1 error

E3 RUN flashes 4Hz Temperature sensor T2 error

E4 RUN flashes 4Hz Temperature sensor T2B error

E5 ALARM flashes 0.5Hz, Outdoor unit error

Indoor unit error
Indoor unit error code

LED display LED light Meanings

E6 / Zero crossing detection error

E7 DEFOST flashes 0.5Hz, EEPROM error

E8 / Indoor fan motor error

E9 / Wired controller communication error

EE ALARM flashes 4Hz Water level alarm error

EF DEFOST flashes 4Hz Mode conflict

Indoor unit error
Indoor unit error code

Lamp Meaning
ON Indoor unit is normally operation.
OFF Indoor unit is OFF
OPERATION
Flash Indoor unit is Standby
Flash rapidly Temperature sensor malfunction
ON Timer function is on
TIMER
Flash rapidly Communication malfunction between indoor and outdoor unit

ON Indoor unit is in anti-cold model or system is defrosting

DEF./FAN Flash rapidly Mode confliction

Flash EEPROM malfunction

Flash rapidly Water-level switch abnormal

ALARM
Flash Outdoor unit malfunction
Operation &Timer Flash simultaneously There is no address
Indoor unit error
Indoor unit troubleshooting

Indoor unit

troubleshooting
 FE: No address when indoor unit first time power on

When first power on, outdoor unit will distribute address to indoor unit
automatically, if it show FE, check SW3 4th switch, it is in ON state or OFF
state.

Solution: If it in ON state, change it in OFF then repower on the system,

otherwise replace the PCB
 E1: Communication error between indoor and outdoor units

1. Check indoor and outdoor unit communication terminal connection

wire is loose, short circuit or connect wrong.

Solution: Reconnect it, otherwise go to next step.

 E1: Communication error between indoor and outdoor units

2. Check PQE connector on PCB is loose or not

Solution: If the plug is loose, reconnect it, otherwise go to next step.

 E1: Communication error between indoor and outdoor units

3. Check indoor unit communication wire, there is short circuit, if there

is short circuit, all indoor units will show E1.

Solution: If change the communication wire, otherwise change this

indoor unit PCB.
 E2,E3,E4 Sensor error

Operation lamp flashes

code: E2,E3,E4

Room temp. sensor T1

Indoor temp. sensor
Indoor coil middle temp. abnormal
sensor T2

Indoor coil outlet temp. Check the connection port Well connected the
Error
sensor T2B between sensor and PCB is sensor and PCB
loosed or not?
No

Sensor is open circuit?

Check the sensor is good or Error Replace the bad sensor
Sensor is short circuit not?
No

Component damaged? Check IU chip

or PCB
Replace IU
Wet? chip or PCB
 E2,E3,E4 Sensor error

1. Check the sensor connector on PCB is loose,

Solution: If the plug is loose, reconnect it, otherwise go to next step.

2. Pull off the connector, use one multimeter to measure the resistance

Solution: If the resistance is abnormal, change the sensor, otherwise

replace main PCB
 E5: Outdoor unit error

Please refer to outdoor unit error and troubleshooting

 EE: Water level alarm error

Check the power is Alarm lamp flashes

failure?
If the drainage pipe
Code: EE
is blocked?
The lift height of
drainage pipe is more
than the limitation ? Condensate Water lever is Revise the mistake
higher

Check the connection Error Well connected the

between switch and PCB is switch and PCB
loosed or not?
No

Check the switch is good or Error Replace the bad switch

not?
No

Check IU chip
or PCB
Replace IU
chip or PCB
 EE: Water level alarm error

1. Check the water switch connector is loose, if loose, reconnect it, otherwise
go to next step;

2. Pull of the connector, and use one short circuit wire instead, if the error
disappear, replace the water level switch, otherwise replace the PCB
 E7: EEPROM error

Code: E7: EEPROM error

EEPROM installation Error Well install the EEPROM.

Check the pin of the
EEPROM.

EEPROM is broken Error Replace the EEPROM

NO

Component damaged?
Check PCB Error Replace the PCB
Wet?
 wrong selection of refrigerant pipe, indoor EXV or
branch joint, the refrigerant distribution among the
indoor units is quite imbalance;

1.Low designed load

2.Long refrigerant pipe and big height difference
3.The match ratio is more than 130%

1.Leakage in the system;

2.Additional refrigerant is not charged enough
Poor
performance in 1.The power of some indoor units is failure
cooling or 2.Address code of indoor units is repeated or incorrect,
heating check the quantity of indoor units with centralized
controller or check button on outdoor PCB

Heat exchange of indoor or outdoor unit is not good. E.g.:

dirty, bad ventilation…..

1.Indoor (EXV) doesn’t work, are there noise and temp.

difference?
2.Some indoor units have no power
 The suction pipe Frost

The suction pipe Frost

Outdoor ambient temp. is low

Check ambient temp. and Error Find the root cause
or high? Frost volume is much
or little? frost volume

OK
Indoor EXV jammed?
Indoor fan doesn’t run?
Check low pressure Error Clean the indoor unit; Fix
Filter or coil of indoor unit is too the broken part
dirty?
OK

When the indoor units are Error Resume the power for
Check Power supply of
running, if power failure these indoor units
indoor units
happen, the indoor EXV will
keep open.
OK

When system running in cooling

Discharge
mode, if ambient is low, the Check
refrigerant can not be evaporated refrigerant unwanted
absolutely volume refrigerant