Caucasus University

Caucasus School of Business

Syllabus
Course Systems and Operations Management
Course Code MBA 5310
Systems and Operations Management course is about in production and service
providing companies planning, control and improvement of operational processes, for
assurance of efficiency and effectiveness of process management through optimal
Annotation of the usage of resources. It describes operations relations to different business fields,
Course operations management strategy, new product development process, inventory
management, quality management principles, waste free production and generally
company's competitive advantage achievement's through successful management of
operations
Status of the Course Obligatory
ECTS 5.00
Grade/level Master
Semester 0

Academic
Working Academic position at Contact
# Lecturer CU E-mail
Place Degree Caucasus phone
University
Natia Zedginidze- 599 57 60
1 - [email protected]
jishkariani 59

Consultancy Time - Saturday, 13:30

Format of the Course

Lecture 26 hours
Midterm/Final Eaxm 4.00 hours
Out-of class preparation 95 hours
Consultations 6 hours

Students can discuss and analyse systems and operations management's role in
reaching competitive advantage by companies; also it's link to other fields of business
management - Students are able to fully use methods in operations management, that
are linked to production sphere, service sector, that finally helps to identify the
problems in systems, causes and bottlenecks, GAPs and can use the proper
Objectives of the tools/methodologies to solve the problems, argument the provided solutions. Students
Course are able to use statistical methods when solving job design, process, project
management issues/challenges when making a decisions. Students can develop the
specific operational management system for specific case management purpose; can
present the personal ideas for solutions and can prove that provided alternative for the
solution is statistically / methodologically/from operational management perspective
are the best to solve.

1
 By the end of the course, the student:
⇐ can discuss and anlyses the core principles of operations management and
definitions related to ;
⇐ llogically lilnks the oeprations management to the entire system of organizations
performance.
⇐ links operations management strategy to the corporate strategy;
⇐ uses different decision making or problem identification tools regarding different
issues;
⇐ uses the entire models of inventory management, quality management core
Learning Outcomes methods and tools;
⇐ plans project budget, resources by using project management specific tools
(WBS,
PERT and etc). Describes project management risks and applied methods for
crashing
the project duration / resources.
⇐ practically uses different methods in problem analysis and decision making in
operations managements;
⇐ develops recommendations related to process control, job design, loecation
decisions, quality control

Compulsory Reading Operations management / Heizer, Jay. 2012

Supplementary Literature
and Other Sources of Operations Management / Slack, Nigel 2019
Information

1. Verbal or oral methods.

2. Working on books.
3. Writing.
4. Laboratory or visual demonstration methods
5. Practical methods
6. Discussions/debates
7. Team (Collaborative) work
Teaching Methods
8. Problem Based Learning (PBL)
9. Heuristic method
10. Case Studies
11. Brain storming
12. Method of Demonstration
13. Explanatory method
14. E-learning

Students are required:

- To fulfill academic tasks indicated in the learning course (syllabus);
- To attend lectures/seminars and practical classes;
Requirements for the
- Do not interfere the learning process;
Students
- To follow the guidance on examination procedures;
- To evaluate academic and administrative personnel after each semester;
- To respect other rules and regulations defined by the administration.

2
 Evaluation System
The aim of the evaluation is to assess to what extent the learning outcomes prescribed by the syllabus are
reached. The students evaluation consists of multiple components and evaluates the course goals and
learning outcomes by applying measurable criteria and appropriate rubrics. The students evaluation is based
on four major principles: objectivity, trustworthiness, validity and transparency.
The students are evaluated according to two sets of evaluation: summative and formative. The aim of the
summative assessment is to accurately evaluate the students performance. It monitors quality of learning
and the level of the students achievement in relation to the goals set by the course. The formative
assessment is oriented on the students development. It gives students appropriate feedback on their
achievements.
The evaluation system includes 100 points and envisages:
a) Five types of positive grades:
a.a) (A) Excellent-91-100 points of assessment;
a.b) (B) Very good-81-90 points of maximal assessment;
a.c) (C) Good-71-80 points of maximal assessment;
a.d) (D) Satisfactory-61-70 points of maximal assessment;
a.e) (E) Sufficient-51-60 points of maximal assessment;
b) two negative grades:
b.a) (FX) Did not pass-41-50 points of maximal assessment, which means the student needs to work harder
and is allowed to retake the exam one more time after working independently;
b.b) (F) Fail-40 points or less of maximal assessment, which means the students work is insufficient and
he/she has to retake the course.
Students are awarded credits on the basis of the final evaluation comprising the scores of the interim and
final exam assessments.
The attainment of students learning outcomes considers the interim and final evaluations, for which relative
proportions out of the total score (100 points) and a minimum competence level are allocated. Namely, out of
100 points, the interim results are allocated 70 points, while the final exam results are 30 points. In interim
evaluations the minimum competency barrier to be reached is 59%. The interim evaluation includes
assessment components, the total of which is 70 points. For each assessment component, the evaluation is
based on the pre-determined learning goals, task-oriented clear criteria and the learning rubrics drawn on
their basis. In the interim results the student has to accumulate at least 59% of the 70 points to be allowed to
take the final exam. The students final examination is passed, if he/she gets at least 60% of the total 30
points.
In case the student fails to overcome the minimum competency barrier of the final exam, he/she is allowed to
retake the final examination. The student shall retake the final exam within the period prescribed by the
academic calendar no later than 5 days after announcement of the results of the final exam.
In case the student totally scores 0-50 points or fails to overcome the minimum competency barrier set for
any form of the evaluation (Interim/Final exam), he/she shall be given a grade of "F-0".

3
 Knowledge Assessment Forms and Criteria
Form of the Exam Quantity drop Quantity Assessment Total Points
შუალედური გამოცდა 1 0 25.00 25.00
ფინალური გამოცდა 1 0 30.00 30.00
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით) 5 1 5.00 25.00
ჯგუფური პრეზენტაცია 1 0 20.00 20.00
100.00

Ways of Knowledge Evaluation Evaluation Criteria

may have have: TRUE/FAULSE and/or Multiple Choises and/or Problem
შუალედური გამოცდა Solving. Each part of the Midterm is preliminary assigned with specific
value
may have have: TRUE/FAULSE and/or Multiple Choises and/or Problem
ფინალური გამოცდა Solving. Each part of the Final Exam is preliminary assigned with
specific value
Quiz may have have: TRUE/FAULSE and/or Multiple Choises and/or
ტესტი/საკონტროლო წერა
Problem Solving. Each part of the Quiz is preliminary assigned with
(გამოქვითვის მეთოდით)
specific value
Harward Business Case will be provided and group work on problems
ჯგუფური პრეზენტაცია
solutions shall be provided with argumens and specific tools applyed

4
 Evaluation System
The aim of the evaluation is to assess to what extent the learning outcomes prescribed by the syllabus are
reached. The students evaluation consists of multiple components and evaluates the course goals and
learning outcomes by applying measurable criteria and appropriate rubrics. The students evaluation is based
on four major principles: objectivity, trustworthiness, validity and transparency.
The students are evaluated according to two sets of evaluation: summative and formative. The aim of the
summative assessment is to accurately evaluate the students performance. It monitors quality of learning
and the level of the students achievement in relation to the goals set by the course. The formative
assessment is oriented on the students development. It gives students appropriate feedback on their
achievements.
The evaluation system includes 100 points and envisages:
a) Five types of positive grades:
a.a) (A) Excellent-91-100 points of assessment;
a.b) (B) Very good-81-90 points of maximal assessment;
a.c) (C) Good-71-80 points of maximal assessment;
a.d) (D) Satisfactory-61-70 points of maximal assessment;
a.e) (E) Sufficient-51-60 points of maximal assessment;
b) two negative grades:
b.a) (FX) Did not pass-41-50 points of maximal assessment, which means the student needs to work harder
and is allowed to retake the exam one more time after working independently;
b.b) (F) Fail-40 points or less of maximal assessment, which means the students work is insufficient and
he/she has to retake the course.
Students are awarded credits on the basis of the final evaluation comprising the scores of the interim and
final exam assessments.
The attainment of students learning outcomes considers the interim and final evaluations, for which relative
proportions out of the total score (100 points) and a minimum competence level are allocated. Namely, out of
100 points, the interim results are allocated 70 points, while the final exam results are 30 points. In interim
evaluations the minimum competency barrier to be reached is 59%. The interim evaluation includes
assessment components, the total of which is 70 points. For each assessment component, the evaluation is
based on the pre-determined learning goals, task-oriented clear criteria and the learning rubrics drawn on
their basis. In the interim results the student has to accumulate at least 59% of the 70 points to be allowed to
take the final exam. The students final examination is passed, if he/she gets at least 60% of the total 30
points.
In case the student fails to overcome the minimum competency barrier of the final exam, he/she is allowed to
retake the final examination. The student shall retake the final exam within the period prescribed by the
academic calendar no later than 5 days after announcement of the results of the final exam.
In case the student totally scores 0-50 points or fails to overcome the minimum competency barrier set for
any form of the evaluation (Interim/Final exam), he/she shall be given a grade of "F-0".

5
 Academic Calendar
I.0 week Lecture 3.00 hour
Lecture/seminar 3.00 hour
II.0 week
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
Lecture/seminar 3.00 hour
III.0 week
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
Lecture/seminar 3.00 hour
IV.0 week
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
V.0-VII week Midterm exam 2.00 hour
VII.0 week Lecture 3.00 hour
VIII.0 week Lecture 3.00 hour
IX.0 week Lecture 3.00 hour
Lecture/seminar 3.00 hour
X.0 week
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
Lecture/seminar 2.00 hour
XI.0 week ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
ჯგუფური პრეზენტაცია
XII.0-XIV week Final exam 2.00 hour
XV week Retake of Final Exam

6
 Course Overview
Date Topics of Discussion
Topic 1
Operations productivity Topics of Discussion
Topics of Discussion
‡ Definitions
⇐ Operations Management role in different types of organizations.
⇐ Operations - transformation process
⇐ Foundations of operations management and development stages
⇐ Responsibilities of Operations Manager
⇐ Characteristics of Operational Processes
Lecture -3.00 hour
⇐ Service vs. Production
Date
⇐ Operations, essence and principles of operations
2022-01-15
⇐ Operations Management role in organizations, core and support
time
functions of organizations
09:00-11:45
⇐ Operational positions and role of organization's operations
Auditorium
⇐ Operations and processes, types (processes vs. parameters), process
D14
hierarchies
⇐ Inputs, transformation processes and outputs
⇐ Success of operations, operational goals and productivity
Obligatory Literature
Jay Heizer Barry Render, Operations Management (Sustainability and
Supply Chain Management), 12th Edition, Pearson, Chapter #1
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter #1 2
Topic 2
Operational Strategies in Global Environment
Topics of Discussion
⇐ Operational Strategies
Lecture -3.00 hour ⇐ Strategic Development and Strategy implementation
Date ⇐ Strategic planning and competencies
2022-01-22 ⇐ Global operational strategies (definitions, ethical dilemmas, risks)
time Discussion about real Georgian companies strategic directions
09:00-11:45 Obligatory Literature
Auditorium Jay Heizer Barry Render, Operations Management (Sustainability and
D14 Sypply Chain Management), 12th Edition, Pearson, Chapter #2
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall , Chapter # 3
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
Topic 3
Project Management
Topics of Discussion
Operational Project Management
⇐ Project vs. Processes vs. systems
Lecture -3.00 hour ⇐ project Scheduling
Date ⇐ PERT CPM tools
2022-01-29 ⇐ Variance of Project
time ⇐ Project Crashing and related costs management
09:00-11:45 - problem Solving exercises during the class
Auditorium Obligatory Literature
D14 Jay Heizer Barry Render, Operations Management (Sustainability and
Supply Chain Management), 12th Edition, Pearson, Chapter #3
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter #16
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)

7
 Topic 4
Product Service Design; Quality Management
Topics of Discussion
new product and service development concepts/phases
⇐ Product design types (Modular, Robust, CAD)
⇐ Product Development phases
⇐ Decision tree - as evaluation tool for alternatives
Lecture -3.00 hour ⇐ Quality Strategy
Date ⇐ Total Quality Management
2022-02-05 ⇐ House of Quality
time Quality Management Instruments (TQM)
09:00-11:45 ⇐ International Standards and Regulations ს
Auditorium ⇐ Georgia - Quality Management experience, practice and responsibilities
D14 under DCFTA
- ISO standards review
Obligatory Literature
Jay Heizer Barry Render, Operations Management (Sustainability and
Sypply Chain Management), 12th Edition, Pearson, Chapter #5 Chapter #6
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operation
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
2.00 hour Midterm exam
Topic 5
Process Strategy Capacity Planning and Location Strategies
Topics of Discussion
Capacity planning
Lecture -3.00 hour ⇐ Efficiency, Effectiveness, design strategy
Date ⇐ Process Analysis and design
2022-02-26 ⇐ Break Even point in processes and alternative evaluations
time ⇐ Problem Solving during the class
09:00-11:45 Obligatory Literature
Auditorium Jay Heizer Barry Render, Operations Management (Sustainability and
D14 Supply Chain Management), 12th Edition, Pearson, Chapter # 7, Chapter 7
SUPPLEMENTARY, Chapter # 8
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter #11
Topic 6
Human Resources, job design work measurements
Topics of Discussion
HRM strategies - competitive advantage
⇐ Job Design: specialization, enrichment and vertical integrations
Lecture -3.00 hour
⇐ Ergonomics and work environments
Date
⇐ Work measurements: simple average, normal time and standard time
2022-03-05
⇐ Statistical tolls for standard time calculations
time
Problem Solving during the class
09:00-11:45
Obligatory Literature
Auditorium
Jay Heizer Barry Render, Operations Management (Sustainability and
D14
Supply Chain Management), 12th Edition, Pearson, Chapter # 10 Chapter
# 10 SUPPLEMENTARY
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter #9

8
 Topic 7
Supply Chain Management
Topics of Discussion
⇐ Supply Chain in Operations Management
Lecture -3.00 hour ⇐ Logistics Management
Date ⇐ Distribution Management
2022-03-12 ⇐ Procurement criteria Benchmarking
time ⇐ Supply chain efficiency in terms of EMV
09:00-11:45 Problem Solving during the class
Auditorium Obligatory Literature
D14 Jay Heizer Barry Render, Operations Management (Sustainability and
Supply Chain Management), 12th Edition, Pearson, Chapter # 11
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter #13
Topic 8
Inventory Management
Topics of Discussion
‡ Inventory: definitions, types of inventory and models
Lecture -3.00 hour ⇐ Independent and dependent inventory
Date ⇐ Independent inventory management models: EOQ, POQ and Quantity
2022-03-19 Discount Model
time ⇐Problem Solving during the class
09:00-11:45 Obligatory Literature
Auditorium Jay Heizer Barry Render, Operations Management (Sustainability and
D14 Supply Chain Management), 12th Edition, Pearson, Chapter # 12
Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall, Chapter # 12
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
Topic 9
Group Presentation
Topics of Discussion
During the Class Meeting Teams OR Individually will present presentation
Lecture -2.00 hour on prepared Topics;
Date Revision of entire operations management topics covered during the
2022-03-26 semester
time Obligatory Literature
09:00-11:45 Jay Heizer Barry Render, Operations Management (Sustainability and
Auditorium Sypply Chain Management), 12th Edition, Pearson
D14 Supplementary Literature'
'''Nigel Slack Stuart Chambers, Operations Management, 6th Edition,
Prentice Hall
ტესტი/საკონტროლო წერა (გამოქვითვის მეთოდით)
ჯგუფური პრეზენტაცია
2.00 hour Final exam