Ipf 9000 S

Scope of disclosure: Canon MJ accredited CE
Troubleshooting Guide
Ver. 2.0
Canon Marketing Japan Inc.

Service & Support Planning Group
Canon Inc.
L Printer Quality Assurance Center
Downloaded from www.Manualslib.com manuals search engine

Conents
Chapter 1 Using This Guide ................................................................................................ 1-1

1. Using This Guide ......................................................................................................................................... 1-1
2. Model Groups .............................................................................................................................................. 1-1
Chapter 2 Trouble Database ................................................................................................2-1

1. Error Code Index ......................................................................................................................................... 2-1
2. Index of Symptoms and Imaging Failures ................................................................................................. 2-57
A. Imaging Failures .................................................................................................................................... 2-57
B. Operational Failures .............................................................................................................................. 2-58
C. Functional Failures ................................................................................................................................ 2-58
D. Cutting Failures ..................................................................................................................................... 2-58
E. Unusual Noises ...................................................................................................................................... 2-58
F. Application-Dependent ........................................................................................................................... 2-59
Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1

1. 【2F13】AD converter external trigger output error (HW-1 fault) ............................................................... 3-1
2. 【2F1F】Purge sensor error .......................................................................................................................... 3-2
3. 【2F26】Carriage operation disabled ........................................................................................................... 3-4
4. 【2F2F】Non-ejection detection error, 【2F30】Non-ejection detecting position adjustment error ................ 3-6
5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error ............ 3-8
6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection
error, 【2405】Borderless printing disabled ................................................................................................ 3-12
7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) ................................................... 3-14
8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) ................................................... 3-15
9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available ......................................................... 3-16
10. 【2015】Cutting failure (Cannot cut sheet) ............................................................................................... 3-17
11. 【2F24】Cutter shift timeout error ............................................................................................................. 3-18
12. Cutting failures without error indications ................................................................................................. 3-20
13. 【403E】,【403F】Printhead abnormal temperature rises .......................................................................... 3-21
14. 【4027】Carriage lifting error .................................................................................................................... 3-22
15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks
.................................................................................................................................................................... 3-24
16. Imaging Failures ② Lines, streaks and bands ...................................................................................... 3-26
17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images ........................................ 3-31
18. Imaging Failures ④ Line and character errors ...................................................................................... 3-33
19. Imaging Failures ⑤ Defective toning and color misregistration ............................................................ 3-35
20. Imaging Failures ⑥ Missing lines or images ......................................................................................... 3-37
21. Imaging Failures ⑦ Printing in a size different from the specification ................................................... 3-39
22. Imaging Failures ⑧ No printing ............................................................................................................. 3-40
23. Operational Failures ① PosterArtist won’t launch ................................................................................. 3-41
24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an
error occurring) .......................................................................................................................................... 3-42
25. Operational Failures ③ Cannot install ................................................................................................... 3-43
Chapter 4 Fault Isolation Tool Collection.............................................................................4-1

T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 4-1
T02 Interpreting Nozzle Check Patterns ......................................................................................................... 4-1
T03 Nozzle Check Print Fault Isolation Tool ................................................................................................... 4-3
T04 Information required to request investigation ........................................................................................... 4-6
T05 Collecting a PRN File (Windows only) ..................................................................................................... 4-7

T06 Collecting PC Detailed Information .......................................................................................................... 4-8
T07 Collecting Printer Driver Settings ........................................................................................................... 4-10
T08 Driver Function Description .................................................................................................................... 4-12
T09 Collecting Status Information ................................................................................................................. 4-13
T10 Collecting Screen Shots ......................................................................................................................... 4-14
T11 Ink Supply System Fault Isolation Tool ................................................................................................... 4-15
T12 Purge Unit Fault Isolation Tool ............................................................................................................... 4-18
T13 Carriage encoder installation fault isolation tool .................................................................................... 4-19
T14 How to unlock the carriage (without having to remove the cover) ......................................................... 4-19
T15 Recommended head adjustment procedure .......................................................................................... 4-20
T16 Recommended band adjustment procedure .......................................................................................... 4-20
T17 Electrical ejection fault isolation tool ...................................................................................................... 4-21
T18 Flat Cable Fault Isolation Tool ................................................................................................................ 4-25
T19 Special Mode for Servicing ..................................................................................................................... 4-27
T20 Cleaning operation ................................................................................................................................. 4-32
Chapter 5 Miscellaneous Information .................................................................................5-1

1. How to interpret Print Inf .............................................................................................................................. 5-1
2. Upgrading Firmware ...................................................................................................................................5-11
(1) Upgrading method .................................................................................................................................5-11
(2) Upgrading using FUT (Firmware Update Tool) ......................................................................................5-11
(3) Upgrading using L Printer Service Tool .................................................................................................5-11
(4) Relationship with MCT (imagePROGRAF Media Configuration Tool) ...................................................5-11
3. Description of L Printer Service Tool, and How to Use It .......................................................................... 5-12
(1) What you can do with this tool .............................................................................................................. 5-12
(2) Installation procedure ........................................................................................................................... 5-12
(3) Viewing and saving Print Inf and status information (Download to the PC as data) ............................ 5-13
(4) Upgrading (downgrading) firmware ...................................................................................................... 5-13
4. Notes on Replacing Parts .......................................................................................................................... 5-14
(1) Replacing PCBs .................................................................................................................................... 5-14
(2) Periodically replaced parts (Refresh Service Kit) ................................................................................. 5-14
5. Greasing .................................................................................................................................................... 5-15
6. Replacing the Head ................................................................................................................................... 5-20
Chapter 6 Main Unit Configuration Diagrams ....................................................................6-1

1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 6-1
2. Paper Paths by Series ................................................................................................................................. 6-3
(1) iPF5000 Series ....................................................................................................................................... 6-3
(2) iPF700 Series ......................................................................................................................................... 6-4
(3) iPF8000 Series ....................................................................................................................................... 6-5
(4) iPF800 Series ......................................................................................................................................... 6-6
(5) iPF650/750 Series .................................................................................................................................. 6-7

Chapter 1
Using This Guide

Chapter 1 Using This Guide
1. Using This Guide

STEP1: Find a relevant phenomenon from Chapter 2, “Trouble Database.”
From operation panel displays
From last 4 digits of error codes (panel display, Print Inf)
From imaging (user complaint) problems
From other problems (such as abnormal noise and taking too long)
From software-specific problems (e.g., Microsoft Word)
STEP2: Carry out the relevant troubleshooting found in Chapter 2, “Trouble Database.”
If there Go to Chapter 3, “More Sophisticated Fault

are If any component name or the like Isolation Tasks.”
links, is unknown, see Chapter 7, “Main
follow Unit Configuration Diagrams: Paper
them. Paths.”
Go to Chapter 4, “Fault Isolation Tool Collection.”
2. Model Groups
The iPF Series is broken down into the following groups in this Guide:
Model group Maximum paper Five-color dye/pigment Eight-color Twelve-color

width model pigment model pigment model
60 inches - iPF9000S iPF9000, iPF9100
iPF8000 Series 44 inches - iPF8000S iPF8000, iPF8100
(B0 extra-sized） iPF8300
44 inches iPF810, iPF820 - -
iPF800 Series
(B0 extra-sized）
36 inches iPF700, iPF710, iPF720 - -
iPF700 Series
(A0 extra-sized）
24 inches iPF600, iPF605, iPF610 iPF6000S iPF6100, iPF6200
(A1 extra-sized） iPF6300, iPF6350
iPF5000 Series
17 inches iPF500, iPF510 - iPF5000, iPF5100
(A2 extra-sized）
1-1
Chapter 2
Trouble Database

Chapter 2 Indexes by Case
1. Error Code Index

Code Panel display Remedial Action
(★: Reference fault
(last 4 Small Small Explanation/Detection sequence
digits)
Large LCD isolation procedure
LCD 1 LCD 2
or tool)
- Sheet printing Paper mismatch (cut sheet) Printing on cut
is selected, but Print data having a cut sheet print sheet is not
a roll is loaded. specification has been received with functional with a
rewinder use being selected. rewinder in use.
- Media Type not Media Cas Paper mismatch (cut sheet) Check the
compatible with Check Cannot Cassette pickup has been specified for cassette pick-up
cassette. Please Feed paper that does not support cassette pickup. setting/paper
Check Media Type. Cancel Please type.
Check
Stop: Stop Printing
- Regular printing Paper mismatch (cut sheet) Check the
is selected, but Print data having a manual feed print cassette pick-up
a roll is loaded. specification has been received at the setting/paper
completion of roll paper pickup. type.
Press OK,
remove the roll,
and load sheets.
- Papr Type PaprTyp Paper mismatch (type) This is a warning
Mismatch Mismatch (1) Mismatch following the selection of any and allows
of the following menu choices: continued
- [Warning Indication] has been selected for printing.
[Paper Mismatch Detection].
- [ON] has been selected for [Paper Error
Skip].
(2) On forced printing following a mismatch
resulting from the selection of the following
menu option:
- [Pause] has been selected for [Paper
Mismatch Detection].
- Paper Paper mismatch (both type and size) This is a warning
Mismatch (1) Mismatch following the selection of any and allows
Skip].
menu option:
- Papr Size Mismatch PaprSiz Paper mismatch (size) This is a warning
Mismatch (1) Mismatch following the selection of any and allows
Skip].
menu option:
- Cannot print Paper mismatch (size) Replace the
as specified. When performing internal printing, paper paper with
loaded is smaller than the size specified for appropriate one.
Lift the release each print purpose.
lever and replace
paper with A4/LTR [XXX]: appropriate paper size
(vertical) or larger
- Sheet printing Paper mismatch (cut sheet) Load cut sheet.

is selected. No cassette paper has been loaded when
data having a cut sheet specification is
Press Load/Eject received. (Paper type /size not determined)
and load sheets.
2-1

digits)
LCD 1 LCD 2
or tool)
- Sheet printing Paper mismatch (cut sheet) Load cut sheet.
is selected. No cassette paper has been loaded when
data having a cut sheet specification is
received.
(Paper type /size not determined)
- Paper Pos Wrong Paper Invalid paper loading position Go to ★2010
Pos Paper is invalidly positioned on the platen. (P3-12).
Wrong
- Turn on the media Printing has started with the media take-up Switch on the
take-up unit. unit setting of [Use] and with the rewinder rewinder.
switched off. *A measure for a
third-party
rewinder that is
not connected
to the main unit.
- Media take-up unit Rewinder use has been set to [Do not use] ①Press the
ready. at the start of printing when the rewinder is [Online] button
active. to set the
Online: Print rewinder use
Stop: Stop Printing setting to force
[Use] and print.
②Press the
[Stop] key to
cancel printing.
- End of paper feed. Feed Forced feed limit The message
Cannot feed Limit.. Paper being manually fed in the return clears
paper more. direction (back-feeding) has reached the automatically 2
pinch roller position. seconds later.
Check the PE
sensor (IO
mode).
- Close Ink Tank Ink tank cover open while printing The message
Cover On a model having a subtank, the ink tank clears when the
cover opened while printing. (Printing is ink tank cover is
allowed to continue.) closed.
Check the sensor
(IO mode).
- The roll feed unit The roll unit has been pulled out during Close the roll unit.
is loose. Push it standby or printing on the lower roll paper or
all the way in. cut sheet A3 or less.
- Prepare for parts Consuma Durable parts replacement due soon Check the parts
replacement. bles Low Any of the parts counters has reached counter and
Call for service. warning level 1. prepare the target
unit or Refresh
- Parts replacement Repl Durable parts replacement due soon Service Kit.
time has passed. Consuma Any of the parts counters has reached Initialize the parts
Call for service. bles warning level 2. counter for the
target unit after the
replacement.
2-2

digits)
LCD 1 LCD 2
or tool)
1000 Ink Level: Check Ink Lvl: Ink tank near-empty (continued use allowed) ①Replace the
to Chk XX The remaining volume of ink is diminishing tank (continued
100C (below the pin check level). usage
(XX: Target color display) allowed).
Not much ink is ②If the problem
left. Prepare to Last 2 digits of error code: persists after
replace the ink. 00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, the tank has
06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R, been replaced,
0B:V, 0C:GR the remaining
ink detection
system is at
fault. (Replace
the supply unit
or check
catching wire or
connection
status of
harness.)
1010 Problem with CheckPri Head non-ejection warning (Check printout/ ①Check image
Printhead L/R ntout:LR possible to continue printing) quality. (Unless
Chk printing results there are
See 280C for detection criteria. problems with
the image
Check printed Check quality, there is
document. Printout no need to
replace the
1012 Problem with CheckPri Head R non-ejection warning (double-head head.)
Printhead R ntout:R model) ②Replace the
Chk printing results (Check printout/ possible to continue printing) head.
★If the problem
See 280C for detection criteria. persists, go to
1013 Problem with CheckPri Head L non-ejection warning (double-head 2F2F (P3-6).
Printhead L ntout:L model)
Chk printing results (Check printout/ possible to continue printing)
See 280C for detection criteria.
2-3

digits)
LCD 1 LCD 2
or tool)
1015 This type of paper GL2: HP-GL2 error: out of the scope of paper When [Warning
is not compatible Unsup. support Indication] is
with HP-GL/2. papr [Warning Indication] or [Pause] have been selected
GL2: Press selected for [Paper Mismatch Detection]. Replace with
Incompati Online appropriate paper.
ble Starts The paper that is being fed does not support
paper printing HP-GL/2 printing; that is, a paper type that When [Pause] is
type does not have a required print mode has selected
been set. ①Press the
[Online] button
to force printing.
Caution) Due to
use of image
process table
(LUT) defined
for HP-GL/2
compatible
paper different
from the
specified paper,
you might have
a problem in
quality of image.
②Press the [Stop]
button to cancel
printing.
1021 Papr Type Paper mismatch (type) Continued printing
Mismatch With [Warning Indication] is selected for is allowed.
[Paper Mismatch Detection], the type of Check driver
loaded paper mismatches the specified type. setting. Replace
Or, with [Pause] is selected for [Paper with appropriate
Mismatch Detection], the [Online] button was paper.
pressed to execute forced printing.
1022 Papr Type Paper mismatch (type) Continued printing
Mismatch With [Warning Indication] is selected for is allowed.
[Paper Mismatch Detection], the type of Check driver
loaded paper mismatches the specified type. setting. Replace
Or, with [Pause] is selected for [Paper with appropriate
Mismatch Detection], the [Online] button was paper.
pressed to execute forced printing.
1030 GARO W1221 GARO (Image mode）Unknown command ①Identify the
W1221 A character that is located within bounds of model.
a group character or end parameter ②If the error has
character but that is not defined as a occurred with
command has been detected during Image RIP, try with the
mode command decoding. printer driver.
1031 GARO W1222 GARO (Image mode） Invalid parameter count (no ③Try in an
W1222 parameters) alternative
A numeric field has not been identified as environment
being numeric during Image mode (I/F, PC).
command decoding.
2-4

digits)
LCD 1 LCD 2
or tool)
1032 GARO W1223 GARO (Image mode） Required item missing
W1223 A character out of bounds has been
detected where a group or end parameter
character ought to exist, during Image mode
command decoding.
1034 GARO W1225 GARO (Image mode）Other warning
W1225 A character other than <ESC> has been
detected right after the image mode analysis
module entered Image mode or when the
decoding of a single command ended.
1035 GARO W1231 GARO (Setup mode）Unknown command
W1231 A command character string other than
RESET, SET, OPCMT0 and OPCMT2 has
been detected in a PJL command.
1036 GARO W1232 GARO (Setup mode）Invalid parameter count
W1232 Too many or too few parameters have been
detected during Setup mode command
decoding.
1037 GARO W1233 GARO (Setup mode) Required item missing
W1233 The exit parameter is missing in the
EnterGAROMode command and the
UniversalExitLanguage command used in
Setup mode.
1038 GARO W1234 GARO (Setup mode)Data out of bounds
W1234 A character string that is not defined as an
environmental variable has been detected.
An unknown environmental variable has
been detected.
A character string that is not defined as an
environmental variable value has been
detected.
The value of an unknown environmental
variable has been detected.
1039 GARO W1235 GARO (Setup mode) Other warning
W1235 A character string other than the @PJL
prefix has been detected while the analysis
module was idle.
103A GARO W1226 GARO (Image mode) Image processing table error ①Retransmit.
W1226 No image processing table is being ②Check with a
transmitted, a required image processing different
table is unavailable, or an image processing interface
table contains a value out of bounds. choice.
③Try by printing
other data.
④With RIP, print
from the print
driver.
Supplement: If
this error
occurs, the print
result would
appear blank.
1040 GL2: W0501 GL2: HP/GL2 error; Insufficient memory capacity ①Reduce the size
The memory is full. W0501 The size of drawing data exceeds the of rendering
processing capacity. data.
②Replace with
HP RTL data for
manipulation
with On The Fly.
1041 GL2: W0502 GL2:W05 HP/GL2 error; invalid parameter Verify the data
The parameter is 02 Data having an invalid number of types of and fix it.
out parameters that follow the command has
of range. been detected.
1042 HP/GL2 error; physical coordinate check Verify the data
from logical coordinates and fix it.
Invalid coordinates are included.
2-5

digits)
LCD 1 LCD 2
or tool)
1043 GL2: W0504 GL2:W05 HP/GL2 error; Invalid command Verify the data
This command is not 04 A command that is not defined in HP-GL/2 and fix it.
supported. or HP RTL is included.
1044 HP/GL2 error; current point missing Verify the data

Invalid data is included. and fix it.
1045 HP/GL2 error; Drawing limit Verify the data
Invalid coordinates are included. and fix it.
1047 GL2: W0903 GL2:W09 HP/GL2 error; replot buffer overflow ①Reduce the size
The memory is full. 04 Data storage buffers have run short. of rendering
data.
②Replace with
HP RTL data for
manipulation
with On The Fly.
1048 GL2: W0904 GL2: HP/GL2 error; polygon buffer overflow ①Reduce the size
The memory is full. W0903 The size of drawing data exceeds the of rendering
processing capacity. data.
②Replace with
HP RTL data for
manipulation
with On The Fly.
* On The Fly： The method to transmit data in sequence from paper. The software that generates HP-GL/2 data has this option
to specify. Select this option to save the memory usage of the printer.
2-6

digits)
LCD 1 LCD 2
or tool)
1049 Before borderless When print data with borderless printing Open the platen
printing, move the specification has been received, platen shutter.
blue platen switch. shutter was closed.
1050 Blue platen switch Cleaning of platen shutter is necessary. Clean the platen
is dirty. Please shutter.
clean the switch. When reading the platen shutter in
multisensor, borderless printing data has
been received in unstable output condition.
1051 Paper Too Small Paper mismatch (size) Continued printing
Size clip warning allowed.
With [Warning Indication] selected for [Paper Check driver
Mismatch Detection] in the menu settings, settings.
the size of paper loaded is smaller than that Replace with
of specified from driver. appropriate paper.
1052 Borderless printng Borderless printing not available Replace with
not possible. Check (unsupported size) appropriate paper.
supported paper.
With [Warning Indication] selected for [Paper
Mismatch Detection] in the menu settings,
borderless printing data is received, but roll
paper not supporting borderless printing has
been loaded.
1053 Paper position not Borderless printing not available (physical) Reload/ replace
suitable for With [Warning Indication] selected for [Paper the roll paper.
borderless printing. Mismatch Detection] in the menu settings, Go to ★2010
borderless printing data is received, but roll (P3-12)(iPF8300
paper loaded is more than 1mm off the series).
predefined position for the pre-ejection
opening at the counter-HP side.
1053 Borderless printng Reload/ replace
not possible. Check the roll paper.
pap. pos. or spacer Check the
borderless spacer.
Go to ★2010
(P3-12)(iPF6300
series)
1054 PaprWidth Mismatch Paper mismatch (size) Continued printing
With [Warning Indication] selected for [Paper allowed.
Mismatch Detection] in the menu settings, Check driver
the width of roll paper loaded and that of settings.
specified by data do not match. Replace with
appropriate paper.
2-7

digits)
LCD 1 LCD 2
or tool)
1056 Move the blue The multisensor detected that the platen Move the platen
to platen switch No.XX shutter used for pre-ejection was closed. shutter relevant to
1062 to the right. Detection timing: the message to
・At paper loading the right, to open
・At start of first printing (after upper cover is it.
opened and closed, or recovery from sleep
mode, or the power is turned on with paper
loaded)
The following list shows the last 2 digits of error codes and the
corresponding messages.
56：No.2, 57：No.3, 58：No.459：No.5, 5A：No.6, 5B：No.75C：No.8,

5D：No.9, 5E：No.105F：No.11, 60：No.12, 61：No.1362：No.14
1100 Prepare for MTCart Maintenance cartridge near-full (continued Prepare a
maint cart Full Soon usage allowed) maintenance
replacement. Near-full has been detected from the dot cartridge.
count and the usage period (drying time).
<Maintenance cartridge detection timings>

The presence of a maintenance cartridge is detected at the
following timings:
①Before printing/during printing (twice per second)/at the end of
printing/ between pages
②Before a recovery operation/during a recovery operation (twice
per second)/before opening of the ink supply valve
③ When the cartridge is removed and inserted following the
occurrence of an error or warning.
1101 Replace part soon. Mist Full Mist count near-full Check the parts
Soon Waste ink near-full has been detected from counter and
the dot count. replace the target
unit or Refresh
Service Kit.
Initialize the parts
counter for the
target unit after
the replacement.
1400 No ink left. Ink tank empty (continued use allowed) ①Replace the
to Press OK and The ink tank has run out of ink, but a certain tank.
140C replace ink tank. volume of ink is reserved in the subtank. ②Failure of
Ink tank is empty. (The reserved volume of ink is put to use remaining ink
Replace the ink after the remaining ink falls below the pin detection
tank. check level.) system.
Displayed only on models having a subtank. (Replace the
(XX： Display applicable colors) supply unit
Last 2 digits: 00:Bk, 01:Y, 02:M, 03:C, 04:PM, /check the
05:PC, 06:MBk1, 07:MBk2, 08:GY, 09:PGY, bundled wires.)
0A:R, 0B:V, 0C:GR
2-8

digits)
LCD 1 LCD 2
or tool)
1410 No ink tank Ink tank not installed (continued use allowed) ①Mount the tank.
to loaded. The ink tank is not installed but a sufficient ②Failure of
141C Check ink tank. volume of ink is left in the subtank. remaining ink
Displayed only on models having a subtank. detection
This occurs in cases such as when the ink system.
tank cover is opened during printing, and the (Replace the
ink tank is removed. (XX： Displays supply unit
applicable colors) /check the
Last 2 digits: 10:Bk, 11:Y, 12:M, 13:C, 14:PM, bundled wires.)
15:PC, 16:MBk1, 17:MBk2, 18:GY, 19:PGY,
1A:R, 1B:V, 1C:GR
200A Paper size not Paper Size Paper size detection failure Go to ★2010
detected. Press Please Undetect Cannot detect the paper width (poorly (P3-12)
Load/Eject Reload ed positioned paper).
and reload the Press
paper. ↑ Key
Paper size not
detected. Reload
paper.
Paper size not

detected. Press OK
and
reload the paper.
200B Paper size not Paper Size Paper size detection failure Go to ★2010
detected. Reload Please Undetect Paper is invalidly positioned on the platen. （P3-12）
paper. Reload ed
Press
↑ Key
200C Paper size not Paper Size Paper size detection failure Go to ★2010
detected. Please Undetect Cannot detect the leading edge of the paper. (P3-12).
Press Load/Eject Reload ed The leading edge of paper has been located
and reload the Press by coarse detection but not by a second
paper. ↑ Key round of fine detection (up to 300 mm)
(semi-transparent paper).
Paper size not (This is the message when the release lever
detected. operation is not necessary.)
Reload paper.
Paper size not Papr Size Press Paper size detection failure
detected. Undetecte Online Cannot detect the leading edge of the paper.
Lift the release d Key The leading edge of paper has been located
lever and reload and by coarse detection but not by a second
the paper. Reload round of fine detection (up to 300 mm)
(semi-transparent paper).
2-9
Panel display Remedial Action

Code (★: Reference fault
(last 4 Small Small Explanation/Detection sequence isolation procedure
digits) Large LCD
LCD 1 LCD 2 or tool)
200D Paper size not Paper Size Paper size detection failure ①Check to see if
detected. Please Undetect Cannot detect the trailing edge of the paper. roll paper are
Press Load/Eject Reload ed ・Cannot detect the trailing edge of the cut not loaded in
and reload the Press sheet loaded after they have been fed 50 the cut sheet
paper. ↑ Key mm. mode.
Leading edge ・Cannot locate the trailing edge of the paper ②Load cut
detection error. that has been found by coarse detection. sheet. Go to
Lift the release ★2010
lever and align (P3-12)
leading edge
with orange line.
Paper size not
detected.
Lift the release
lever and reload
the paper.
Paper size not
detected.
Reload paper.
200E This paper Paper Paper Paper is too small ①Check paper
cannot be used. Size Too The width and length of paper detected are conditions
Check supported Please Small shorter than the supported size (1.5% (soiling,
paper sizes. Check Press margin). tear-offs,
↑ Key residual paper
chips, residual
This paper Paper Paper trimming cuts,
cannot be used. Size Too folds)/size.
Check supported Please Small ②Has the paper
paper sizes. Check Press been fed
Load/Eject: Change ↑ Key successfully
Paper (without
slippage under
a load or any
influence)?
③Has the LF
adjustment
value set
correctly?
④Hasn’t the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to ★
2017/2018 (P3-12)
2-10

digits)
LCD 1 LCD 2
or tool)
200F This paper Paper Paper Paper mismatch (size) ①Check paper
cannot be used. Size Too Paper is too large conditions
Check supported Please Large ・The width and length of paper detected are (soiling,
paper sizes. Check Press longer than the supported size (1.5% tear-offs,
↑ Key margin). residual paper
・Cannot detect the leading edge of paper chips, residual
This paper Paper Too Press even when the paper has been fed by 1300 trimming cuts,
cannot be used. Large Online mm for roll paper and by the size folds)/size.
Check supported Please Key mentioned above for cut sheet. ②Has the paper
paper sizes. Check and ・Cannot detect the width of paper even when been fed
Load/Eject: Change Reload the paper is fed by the size mentioned above. successfully
Paper (without
slippage under
a load or any
influence)?
③Has the LF
adjustment
value set
correctly?
④Hasn’t the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to ★2010
(P3-12).
2010 Paper loaded askew. Paper Paper Skew (skewed right) Reload the
Press Load/Eject Askew Skew paper.
and reload the Please Press Paper is determined skewed as its edge is Go to ★2010
paper. Reload ↑ Key read by the multisensor. (P3-12).
Paper loaded askew. Paper Press

Reload the paper. Loaded Online
Crooked Key
and
Reload
Paper loaded askew. Paper Remove

Lift the loaded paper
release lever. askew.
Paper loaded askew.
Lift the release
lever and reload
the paper.
Paper loaded askew.

Press OK and
reload the paper.
Paper loaded askew
Lift the release lever.
2014 Hardware error. Power Cutter Cutter unit fuse blowout error ①Replace the
Turn the power off, On Unit cutter driver
wait a moment, then Again Fuse PCB.
turn on again. Blown
2-11

digits)
LCD 1 LCD 2
or tool)
2015 Cannot cut paper. Cutting Press Cutting failure/jam detected due to a cutting Go to ★2015
Press Load/Eject Error ↑ Key failure (P3-17).
and reload the Please to An idle cutter unit or a cutter blade that is too Go to ★2F24
paper. Cut Papr Release blunt to cut sheet has been detected by the (P3-18).
Paper paper leading edge detection sequence.
Cannot cut paper.
Reload the paper.
Cannot cut paper.
Lift the release
lever and reload
the paper.
Paper cutting
failed. Lift the
release lever.
2016 No sheets. Sheets Sheet Not Paper loosened out of position while printing Reload the paper.
Press Load/Eject Please Loaded The trailing edge of paper has been detected Go to ★2E27
and reload the Load at least 20 mm shorter than the length of cut (P3-14).
paper. forms detected.
No sheets.
Lift the release
lever and reload the
sheets.
The paper is too
small.
Check paper size.
Sheet removed.
Lift the release
lever.
Paper jam. Paper Jam Jam while picking up, ejecting or printing on ①Open and
Press Load/Eject and Press ↑ paper close the
reload the Key (A sequence of removing jams with the pinch release lever to
paper. roller released is required) reload the
Virtually all recovery errors that could occur in paper.
Paper jam. Paper Jam Paper connection with paper pickup are handled. ②Remove the
Manually rewind roll Press ↑ Eject Err paper once
all the way. Key Remove and then
Paper refeed it.
★Go to 2E27
Paper jam. (P3-14)
Manually rewind roll
all the way
and press OK.
Cannot feed paper
Lift the release
lever and reload
paper.
Cannot feed paper.

Reload the paper.
Cannot feed paper.
Press Load/Eject
and reload the
paper.
2-12

digits)
LCD 1 LCD 2
or tool)
2017 Paper size not Paper Size Paper (right) side detection error Go to ★2010
detected. Please Undetect ①Multisensor error on light quantity (P3-12).
Lift the release Reload ed adjustment
lever and reload Press ②The read reference paper edge is 5 mm or
the paper. ↑ Key more apart from its theoretical position.
③Cannot locate the edge of reference
Paper size is Papr Size Press paper.
undetected. Undetecte Online
Reload paper. d Key
Paper size not and
detected. Reload
Press Load/Eject
and reload the
paper.
Paper size not
detected. Lift the
release lever.
Could not detect
paper size. Push
release lever back,
then pull out the
cut sheet.
Could not detect
paper size.
Press OK, then
Insert roll paper
straight into feed
slot..
2-13

digits)
LCD 1 LCD 2
or tool)
2018 Paper size not Papr Size Press Paper (left) side detection error Go to ★2010
detected. Undetecte Online The non-reference edge of paper has been (P3-12)
Lift the release d Key located by coarse detection but not by a
lever and reload and second round of fine detection.
the paper. Reload
Paper size not
detected.
Reload paper.
Paper size not Paper Size
detected. Please Undetect
Press Load/Eject Reload ed
paper. ↑ Key
Paper size not
detected.
Lift release lever.
Could not detect
paper size. Push
release lever back,
then pull out the
cut sheet.
Could not detect
paper size.
Press OK, then
insert roll paper
straight into feed
slot.
2019 Cannot cut paper. Cutting failure/jam detected due to a cutting Go to ★2015
Lift the release failure (P3-17).
lever and reload An idle cutter unit or a cutter blade that is too Go to ★2F24
the paper. blunt to cut sheet has been detected by the (P3-18).
Cannot cut paper. paper leading edge detection sequence. Or,
Reload the paper. cutter unit home position detection was
Paper cutting failed.
failed. Lift the
release lever.
Paper cutting
failed. Remove the
paper
after cutting at the
top of feed slot. Push
the release
lever back.
2-14

digits)
LCD 1 LCD 2
or tool)
201A Paper not aligned When loading cut sheet, paper (right) side The error is
with right guide. detection was failed. cleared by
Press OK and releasing the
then reload the release lever. After
roll paper. that, load paper to
Paper not aligned the correct
with right guide. position.
Push the release
lever back, then
reload the paper.
201B Roll paper is not When loading roll paper, paper (right) side Paper is ejected
securely in contact detection was failed. automatically, and
with roll holder. by pressing the
Press OK, then [OK] button the
re-attach the roll error is cleared.
paper. After that, load
paper to the
correct position.
201C Paper jam While printing, paper width was detected to By releasing the
Push the release have fluctuated beyond the predefined value. release lever,
lever back. move to the
loading sequence,
and load paper to
the correct
position.
201D Paper jam While printing, paper width was detected to ①Cut the paper
Remove the paper have fluctuated beyond the predefined value. near the feed
after cutting at the slot, and remove
top of feed slot. Push the paper.
the release ②Release the
lever back. release lever,
and load the
paper to the
correct position.
201E Media Type not Media Cas Paper mismatch (cut sheet) Check the
Stop: Stop Printing Check
2-15

digits)
LCD 1 LCD 2
or tool)
2405 Borderless printng Roll Borderle Invalid paper loading position (borderless Reload the roll
not possible. Paper ss Prtng printing) paper.
Lift the release Chk Not The position at which paper is loaded is unfit Check spacers
lever and reload Check Possible for borderless printing. Go to ★2010
the paper. Width/Spc Data with a borderless print specification has (P3-12).
r been received while the left or right edge of
Online: Print roll paper was off the center of the borderless
print idle ejection port at the completion of roll
Bordless Printing paper pickup.
not possible. Lift
release lever and
reload the paper.
Bordless Printing
not possible. Lift
release lever and
reload the paper
Online: Not bordrlss
Stop: Stop Printing
Paper position not
suitable for
borderless printing
Borderless printng
not possible. Check
roll position.
Online: Print
Load/Eject: Change
Paper
Borderless printng
not possible. Check
roll width and
spacers.
Online: Print
Load/Eject: Change
Paper
2406 Borderless printng Check No Borderless print data not printable (logic) Reset the driver
not possible. Check Supporte Borderle Borderless print data was received at the and RIP.
paper size setting. d ss w/ start of printing and one or more of the
Online: Print Paper. This Roll following requirements are met at the same
Load/Eject: Change Paper time:
Paper ・A feeder slot other than one for roll paper
has been specified in the data.
Borderless printng ・A paper type that does not support
not possible. Check borderless printing has been set on the
supported paper. data.
・Banner printing has been specified on the
data at the same time.
・A paper size that does not support
borderless printing has been specified in a
job for which paper had already been fed.
2-16

digits)
LCD 1 LCD 2
or tool)
2407 Borderless printng It occurs when all of the following conditions Reset /replace the
not possible. Paper are met at start of printing. roll paper.
stretched or shrank. Confirm and
Confirm usage cond. ・Borderless printing data has been received. explain usage
of the paper. ・Roll paper has been loaded, and its paper environment.
width and edge position recognized at
loading are within the supported range of
borderless printing.
・As a result of right/left side edge detection
after start of print processing, it was
detected as beyond the supported range of
borderless printing.
2408 Borderless printng At the start of borderless printing, roll paper Replace with
not possible. Check whose size doesn’t support borderless appropriate paper.
supported paper. printing has been loaded.
Bordless Printing
not possible. Lift
release lever and
reload the paper.
2409 Paper position not Invalid paper loading position (suspended Reload/ replace
suitable for job/ borderless printing) the roll paper.
borderless printing. All of the following conditions were met. Go to ★2010
・Borderless printing data has been received. (P3-12).
・Roll paper whose paper loading position is
not suitable for borderless printing has been
loaded.
・The right or left edge of roll paper is more
than 1mm off the prescribed position of the
pre-ejection opening.
240A Borderless printng Borderless printing is not possible Check the roll
not possible. Check (suspended job/ unsupported size). All of the paper.
supported paper. following conditions are met.
・Borderless printing data has been received.
・Roll paper not supporting borderless
printing has been loaded.
2-17

digits)
LCD 1 LCD 2
or tool)
2500 Ink tank is empty. No Ink Ink tank empty (continued use not allowed) ①Replace the
to Press OK and Left The ink tank has run out of ink. (The tank.
250C replace ink tank. ↓↓↓ reserved volume of ink is put to use after the ②If the problem
↓↓↓ remaining ink falls below the pin check persists after
No ink left. level.) the tank has
Replace ink tank. (In the small LCD, the arrow ↓ points to been replaced,
the color in question.) the remaining
ink detection
system is at
fault (replace
the supply unit
or check the
bundled wires).
The last 2 digits signify applicable colors.

00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, 06:MBk1,
07:MBk2, 08:GY, 09:PGY, 0A:R, 0B:V, 0C:GR
2510 Ink level is Online Ink Lvl Remaining ink level unknown (continued Replace the ink
to unknown. Key Unknow use allowed) tank.
251C Check ink level. Press To n The level of ink remaining in the tank is
Press Online to start Print Press detected when the tank cover is closed.
printing. Online Consumption has exceeded the original ink
capacity (mismatch detected).
Refill ink may have been used.
(In the small LCD, the arrow ↓ points to
the color in question.)
10:Bk, 11:Y, 12:M, 13:C, 14:PM, 15:PC, 16:MBk1,
2520 No ink tank Ink Tank No Ink Ink tank not installed (continued use not ①Remove and
to loaded. Check XX Tank allowed) then reinstall
252C Press OK and Check On a model that is furnished with a subtank, the tank.
check ink tank. Ink Tank this error is indicated if the subtank has run ②Replace the
No ink tank out of ink and the state of an ink tank not tank.
loaded. being installed is detected. ③Failure of
Check ink tank. remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
20:Bk, 21:Y, 22:M, 23:C, 24:PM, 25:PC, 26:MBk1,
2-18

digits)
LCD 1 LCD 2
or tool)
2540 Ink tank error. Ink Tank Ink Tank Ink tank ID error ①Replace the
to Press OK and Replace Error The type of ink tank is wrong. tank.
254C replace ink tank. BK Repl. Ink ②Failure of
Tank remaining ink
detection
system.
Wrong ink tank.
(Replace the
Replace ink tank.
supply unit
/check the
bundled wires.)
40:Bk, 41:Y, 42:M, 43:C, 44:PM, 45:PC, 46:MBk1,
Wrong ink tank.
Press OK and
replace ink tank.
2560 Ink tank error. Ink Tank Ink Tank Ink tank EEPROM error ①Replace the
to Press OK and Replace Error There is an error in tank EEPROM. tank.
256C replace ink tank. BK Repl. Ink ②Failure of
Tank remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
60:Bk, 61:Y, 62:M, 63:C, 64:PM, 65:PC, 66:MBk1, 67:MBk2,
68:GY, 69:PGY, 6A:R, 6B:V, 6C:GR
2570 Ink insufficient. Ink tank short on ink ①Replace the

to Press OK and A suction operation was attempted, but tank.
257C replace ink tank. there is not enough ink left in the tank for the ②Failure of
operation (iPF8000 series, iPF9000 series). remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
Reference)
About 5 mL to 40 mL of ink may have been left in the tank when
this warning occurs.
2580 Ink insufficient. Not Replace Ink tank short on ink ①Replace the ink.
to Press OK and Enough ink tank A suction operation was attempted, but there ②Failure of
258C replace ink tank. Ink orOnline is not enough ink left in the tank for the remaining ink
↓↓↓ to prnt operation. detection
Ink insufficient. ↓↓↓ (In the small LCD, the arrow ↓ points to the system.
Replace ink tank. color in question.) (Replace the
supply unit
/check the
bundled wires.)
Reference)
2-19

digits)
LCD 1 LCD 2
or tool)
2590 Ink insufficient. Not Replace Ink tank short on ink ①Replace the ink.
to Press OK and Enough ink tank A print operation was attempted, but there is ②Failure of
259C replace ink tank. Ink orOnline not enough ink left in the tank for the remaining ink
↓↓↓ to prnt operation. detection
Ink insufficient. ↓↓↓ (In the small LCD, the arrow ↓ points to the system.
Replace ink tank. color in question.) (Replace the
supply unit
/check the
bundled wires.)
Reference)
25B7 Close the ink tank The remaining ink falls below the pin check Close the ink tank
cover. Unable to level while ink tank cover is open. cover.
detect
ink level correctly Note) It doesn’t
recover if the
cover is open
Unable to detect
when replacing
ink level correctly
the ink tank with a
valid one.
260E Hardware error. Power Gap Gap detection failure ①Check to see if
03130031-260E On Detect Carriage gap calibration has not been the
Again Err carried out, or gap detection is disabled by multisensor
Turn off printer, corrupt calibration data. reference
wait, then plate (white
turn on again. patch for batch
correction) is
not soiled and
perform GAP
CALIB (if
soiled, adjust
the part after
replacing it).
②Replace the
multisensor
and perform
GAP CALIB.
③Replace the
carriage unit
and perform
GAP CALIB.
260F Gap error. Power On Gap Gap reference plane error Check the
Again Error Request to replace an abnormal reference multisensor
Turn off printer. plane sheet (only in Service mode). reference plate
(for soiling and
faulty mounting).
Go to Flow 1 in ★
2010 (P3-12)
2618 Hardware error. Vh voltage error Go to ⑩ (all
03130031-2618 nozzles on a
single- or
Turn off printer, double-head
wait, then model not
turn on again. discharging) in
★T03 (P4-3).
2-20

digits)
LCD 1 LCD 2
or tool)
2800 No printhead Printhead No Printhead [X] non-existing ①Check the
Install printhead. Please Printhea status of the
Check d head mounted.
Check ②Mount the long
Printhea flexible cable
d and check the
status of the
cable being
locked.
［X］： Double-head model : The R-head does not exist.
Single-head model: The head does not exit.
2801 Printhead error Printhead Printhea Printhead [X] DI correction failure Replace the head.
Open top cover and Please d Error
replace the Replace Replace ［X］： Double-head model: R head DI correction failure
printhead. Printhd Single-head model: Head DI correction failure
2802 Printhead error Printhead Printhea An invalid printhead has been mounted in [X].
Replace with a
Open top cover and Please d Error valid head.
replace the Replace Replace (An error has
printhead. Printhd occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
［X］： Double-head model: Invalid head mounted on the R-side
Single-head model: Invalid head mounted
2803 Printhead error Printhead Printhea Printhead [X] EEPROM error Replace the head.
Open top cover and Please d Error
replace the Replace Replace
printhead. Printhd
［X］： Double-head model: R head EEPROM error
Single-head model: Head EEPROM error
2804 PHeads: wrong pos. Printhead L/R Heads mounted in L/R opposite positions Replace with a
Open top cover and Check Heads L head is mounted on R side. valid head. (An
check the Printhead Revrsd error has occurred
printhead positions. Check but the head itself
Printhea is not damaged,
ds so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
2-21

digits)
LCD 1 LCD 2
or tool)
2807 PHeads: wrong pos. Printhead L/R Head mounted in L/R opposite positions. Replace with a
Open top cover and Check Heads R head is mounted on L side. valid head. (An
check the Printhead Revrsd error has occurred
printhead positions. Check but the head itself
Printhea is not damaged,
ds so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
2808 No left printhead Printhead No Left Printhead L non-existing ①Check the
Install left Left Printhd status of the
printhead. Chk L Chk L head mounted.
Printhead Printhea ②Mount the long
d flexible cable
and check the
status of the
cable being
locked.
2809 Left printhead Printhead Left Printhead L DI correction failure Replace the
error Left Printhd head.
Open top cover and Replace Err
replace the left Printhd Replace
printhead. Printhd
280A Left printhead Printhead Left Invalid printhead L has been mounted. Replace with a
error Left Printhd valid head.
Open top cover and Replace Err (An error has
replace the left Printhd Replace occurred but the
printhead. Printhd head itself is not
damaged, so
communication
has been
maintained
properly.)
280B Left printhead Printhead Left Printhead L EEPROM error Replace the
error Left Printhd head.
Open top cover and Replace Err
replace the left Printhd Replace
printhead. Printhd
2-22

digits)
LCD 1 LCD 2
or tool)
280C PHead needs Printhead Online Head R non-ejection warning (Check ①Check image
280D cleaning. (R) Key printhead) Printing paused/ continued quality. (Unless
280E Press Online to Check Press To printing allowed there are
clear error. Nozzles Print problems with
The printhead The level of error is decided as shown in the the image
requires cleaning. table below, based on the number of quality, there is
The printhead non-ejecting nozzles per color (per chip) and no need to
requires cleaning. the number of nozzles unable to back up. replace the
Online=Print head.)
Stop=Stop Printing Depending on the firmware version, the ②Replace the
Execute printhead specifications vary as shown in the table head.
cleaning. If this below. ★If the problem
message is still persists, go to
displayed, replace 2F2F (P3-6).
the printhead.
2-23
■Initial firmware
No. of nozzles impossible to back up
Less than 30 30 or over
more than 0, less than 100 --- Check printout
No. of non-ejecting nozzles
1 color (per chip) more than 100, less than 200 --- Check head
200 or over Check head Check head
■Running change firmware

The specifications have been changed from the versions shown below.
iPF500/600/5000/700: Ver.1.33 iPF510/610/710/8000/9000: Ver.1.36
iPF8100/9100/8000S/9000S: Ver.1.37 iPF810/820/6000S: Ver.1.03
iPF605/6200: Ver.1.02 iPF5100/6100: Ver.1.38
iPF720:Ver.1.10
You can choose A: (default setting) or B: (if you want to use automatic stop）from Service mode.
No. of non- more than 0, less than 320 ---
A: (default setting ejecting nozzles
1 color (per chip) 320 or over Head replacement
B: (If you want to less than 30 30 or over
use automatic No. of non- more than 0, less than 100 --- Check printout
stop) ejecting nozzles more than 100, less than 320 --- Check head
1 color (per chip） 320 or over Replace head Replace head
■iPF650/750 series, iPF6300/6350/8300 and later model

You can choose A: (default setting) or B: (if you want to use automatic stop) from User m
No. of non-
A (Default setting)ejecting nozzles more than 0, less than 320 ---
1 color (per chip) 320 or over
B (if you want to less than 30 30 or over
use automatic No. of non- more than 0, less than 100 --- Check printout
stop) ejecting nozzles more than 100, less than 320 --- Check head
1 color (per chip) 320 or over Replace head Replace head
Error code Applicable printhead

1010 LR or single-head model
Check printout 1012 R head
1013 L head
280C LR or single-head model
Check head 280D R
280E L
2827 LR or single-head model
Replace head 2828 R
2829 L
2-24

digits)
LCD 1 LCD 2
or tool)
2811 Printhead Printhea Printhd Incompatible printhead version Replace with a
error d Err valid head.
Open top cover and Replace Replac (An error has
replace the left Printhd e occurred but the
printhead. Printhd head itself is not
Wrong printhead. damaged, so
communication
Open top cover and has been
replace the maintained
printhead. properly.)
2812 Right printhead Printhea Right Incompatible printhead R version Replace with a
error d Right Printhd valid head.
replace the right Printhd Replac occurred but the
printhead. e head itself is not
Printhd damaged, so
communication
has been
maintained
properly.)
2813 Left printhead Printhea Left Incompatible printhead L version Replace with a
error d Left Printhd valid head.
replace the left Printhd Replac occurred but the
printhead. e head itself is not
Printhd damaged, so
communication
has been
maintained
properly.)
2816 Maintenance Maint Maint Maintenance cartridge EEPROM error Replace the
cartridge problem. Cartridg Cart Communication is enabled but the maintenance
e Error information is corrupted. cartridge.
Replace Replace Replac
the maintenance Cart e Cart
cartridge.
Maintenance
cartridge problem.
Hold base of maint
cart firmly. Keep it
level during removal
2817 Maintenance Maint Maint Maintenance cartridge ID error Replace the
cartridge problem. Cartridg Cart A maintenance cartridge for another model maintenance
e Error has been mounted. cartridge.
Replace Replace Replac (The
the maintenance Cart e Cart maintenance
cartridge. cartridge was
Wrong maintenance capable of normal
cartridge. communication
Hold base of maint when the error
cart firmly. Keep it occurred.)
2-25

digits)
LCD 1 LCD 2
or tool)
2818 No maintenance Maint No Maint Maintenance cartridge not found Remove and
cartridge. Cartridge Cart Cannot communicate, or cannot detect a reinstall, or
Load Load maintenance cartridge. replace the
Check Cartridge Cartridg maintenance
the maintenance e cartridge.
cartridge.
Insert new maint
cart and push in
fully
2819 Maintenance Maint Maint Maintenance cartridge full Replace the
cartridge full. Cartridge Cart Maintenance cartridge full is detected from maintenance
Replace Error the dot count and the usage period (drying cartridge.
Replace Cart Replace time).
the maintenance Cart
cartridge.
Maintenance
cartridge full.
Reference) The absorber may appear whitish or weigh light,
Hold base of maint
depending on the usage conditions.
cart firmly. Keep it
The presence of a maintenance cartridge is detected at the following timings:
①Before printing/during printing (twice per second)/at the end of printing/ between pages
②Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve
③When the cartridge is removed and inserted following the occurrence of an error or warning.

digits)
LCD 1 LCD 2
or tool)
281A Prepare for MTCart Maintenance cartridge near-full (continued Prepare a
maint cart Full Soon usage allowed) maintenance
replacement. Near-full has been detected from the dot cartridge.
count and the usage period (drying time).
281B No Maint Maint The maintenance cartridge before cleaning Replace the
MaintenanceCartri Cartridge Cart does not have an enough capacity maintenance
dge capacity. Replace Error (reusable). cartridge.
Replacethe Cart Replace Near-full has been detected from the dot The maintenance
maintenancecartrid Cart count and the usage period (drying time). cartridge can be
ge. put to reuse after
No the end of
MaintenanceCartrid cleaning.
ge capacity.
Hold base of maint Reference) The absorber may appear whitish or weigh light,
cart firmly. Keep it depending on the usage conditions.
2820 Cannot adjust Online Printhd Head registration unadjustable Check the nozzle
printhead. Key Adj Err The adjustment value has gone out of check pattern
and Please bounds during automatic head adjustment. and, if it is found
Press Online to recalibrate Readjust in error, go to ★
clear the error 2F2F (P3-6).
and readjust If the nozzle
printhead. check pattern is
found normal, go
to Flow 1 in ★
2010 (P3-12).
2-26

(last 4 Small LCD Small Explanation/Detection sequence
digits)
1 LCD 2
or tool)
2821 Cannot adjust Online Band Adj LF unadjustable ①Adjustment is
band. Key Error A detected value has gone out of bounds not possible
and Please while performing automatic band with
Press Online to recalibrate Readjust adjustment. transparent/se
clear the error mi-transparent
and readjust paper.
the band. Replace with
paper having
Cannot adjust similar
paper feed. substrate and
perform
Press OK to clear automatic band
the error and adjustment or
readjust printhead. manual
adjustment.
②Make detailed
band
adjustment
(automatic).
③Check the
nozzle check
patter and, if it
is found in error,
go to ★2F2F
(P3-6).
If the nozzle
check pattern is
found normal,
check ④
below and go to
Flow 1 in ★
2010 (P3-12).
④Initialize the
system
settings/paper
preferences
and then add
additional paper
and perform
automatic band
adjustment
(detailed). If the
paper
preferences are
initialized, all
the paper
setting would
be reset to their
factory defaults.
2822 Cannot adjust OnlineKey Eccent Eccentricity uncorrectable (which does not ①Check the
eccentric. : Press Adj Error occur when in User mode) paper type:
To Clear A detected value has gone out of bounds Replace with
Press Online to Error while making adjustment. photo glossy
clear the error. paper (UF120).
②Check the
Cannot adjust paper for
eccentric. soiling, tear and
other defects.
Having run LF
tuning, update
the additional
paper.
The presence of a maintenance cartridge is detected at the following timings:
①Before printing/during printing (twice per second)/at the end of printing/ between pages
②Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve
③When the cartridge is removed and inserted following the occurrence of an error or warning.
2-27

digits)
1 LCD 2
or tool)
2823 Hardware error. Power Invalid Head check error Go to ★2F2F
03010000-2823 On Head (P3-6).
Again Chk
Turn off printer,
wait, then
turn on again.
2824 Cannot adjust OnlineKe Optic Optical axis unadjustable (which does not Check the paper
optic axis. y: Press Axis Adj occur when in User mode) (paper type
To Clear Error An adjustment pattern has not been printed. check).
Press Online to Error The optical axis deviates from the correct Run a nozzle
clear the error. position by ±3 mm or more. check and, if a
Cannot adjust fault is detected,
optic axis. go to ★2F2F
(P3-6).
If no fault is
detected, go to
Flow 1 in ★2010
(P3-12).
2825 This type of media Paper type not compatible with HP-GL/2 has Check the paper.
is not compatible been specified.
with HP-GL/2.
2826 LFNG XXX XXX When executing LF unevenness auto Check the paper.
XXX XXX diagnostic processing, the multisensor read Check the
press OK key (XXXX value has gone outside the predefined scope multisensor.
is a measured (Service mode only). Check the
value.) multisensor in
Flow 1 in ★200C.
2827 Execute printhead Printhead non-discharge error ①Execute
2828 cleaning. If this (Replace printhead/ continued printing not cleaning.
2829 message is still allowed) ②Replace
displayed, replace printhead.
Printhead. At start of printing the number of non-ejecting If the problem
Execute printhead nozzles is more than 320 per color (1 chip). persists, go to
cleaning. If this 2827: Both L and R, or single printhead ★2F2F (P3-6）.
message is still model
displayed, replace 2828: R printhead
Printhead. 2829: L printhead
[Stop: Stop Printing
Execute printhead * For the detailed head non-ejection errors,
cleaning. If this see section 280C.
message is still
displayed, replace
Printhead .
Printing stopped.
[OK]
2-28

digits)
LCD 1 LCD 2
or tool)
282A CR MOTOR Carriage motor identification processing ①Check
TUNING (rotation adjustment) failed (for Service installation of
ERROR :PRESS mode) carriage or
OK carriage belt.
②Clean the
carriage main
rail (Do not oil
it.)
③Replace the
carriage motor.
282B CR VIBRATION When processing carriage motor ①Check
ERROR :PRESS identification (rotation adjustment), carriage installation of
OK vibration has been detected (for Service carriage or
mode). carriage belt.
②Clean the
carriage main
rail (Do not oil
it.)
③Replace the
carriage motor.
282D Left printhead Printhead error detected (L head only). After restarting,
error. Displayed when an abnormal temperature replace the
rise of printhead has been detected to prompt printhead L.
Turn off printer, you to restart.
wait, then
turn on again.
2830 Left printhead Printhead error detected (L head only). Replace the
error. Displayed when restarting after detection of printhead L.
error 282D to prompt you to replace
Open top cover and printhead L.
replace the left
printhead.
2901 Mail box The available size of the permanent area of Reorganize data.
nearly full. the hard disk space has fallen to less than 1
Delete unwanted GB.
data
The mail box is
nearly full. Delete
unwanted jobs.
2902 Mail box full. The hard disk has run out of free space, Reorganize data.
Now printing disabling copy printing or error recovery.
without saving data.
2-29

digits)
LCD 1 LCD 2
or tool)
2905 Mail box full. A job save has been executed when the Reorganize data.
Delete unwanted available size of the permanent area of the
data hard disk space was lost.
on your computer Cancel the job.
to resume printing.
Press Stop
to cancel printing.
The mail box
is full.
Delete unwanted
data
from your computer
to continue.
2906 Mail box full. The 101st job has been received when 100 Reorganize data.
Cannot save. Delete jobs are already saved in the permanent area
unwanted data on of the hard disk space.
your computer to
resume printing.
Press Stop to cancel
printing.
Too many jobs for
mail box.
Delete unwanted
data
from your computer
to continue.
2907 Mail box full. 100 jobs are already saved in the permanent Reorganize data.
Delete unwanted area of the hard disk space （Warning）.
data
Maximum jobs
stored. Delete
unwanted data.
2908 Hard disk error. HDD format error ①Format as
instructed by
Press OK to the on-panel
reformat message.
②Replace the
Hard disk error. HDD.
Press OK to format
HDD and restart the
printer (Takes 40
min). This deletes
all HDD data.
(cannot be canceled)
Hard disk error.
Will format HDD and
restart the printer
(Takes 40 min). This
deletes all HDD data
(cannot be canceled)
2-30

digits)
LCD 1 LCD 2
or tool)
2909 File read error. HDD file error Restart the
printer.
Turn off printer, (The file in error
wait a while, and is deleted, but
turn it on again. the printer will
Invalid files recover normally
will be deleted. when it is
restarted.)
290A Hardware error. HDD not connected. Connect the HDD/
03130031-290A HDD was not detected at startup. Check the
Turn off printer, harness.
wait, then Replace the HDD.
turn on again.
2918 Power On Cassette Cassette detection sensor detection failure ①Check to see if
Again Sensor (cassette presence/absence sensor) the cassette
Detectio No cassette has been detected during itself is
n Error cassette pickup. properly
loaded.
②Check and
replace sensor
(IO mode).
291A Roll sensor Power On Roll Roll sensor detection failure ①Check the roll
cannot detect. Again Sensor Could not detect the roll unit. unit, and
Detectio remove, install
Turn on printer n Error or replace the
again. roll unit.
②Check IO
mode (roll unit
detection).
291B Hardware error. Power Lift Lift shift timeout ①Switch off the
03130031-291B On Motion A lift operation has been executed, but no printer, then
Again Timeout sensor has been detected or a sensor has back on.
Turn off printer, remained detected. ②The carriage
wait, then cannot travel
turn on again. to the lift drive
position.
③The lift drive
cam is not
engaged.
④Faulty lift drive
sensor
⑤Faulty lift drive
motor
Go to ★
4027(P3-22).
291D Hardware error. Power Hardware Spur cam sensor detection failure Check the spur
03130031-291D On Err 1 cam sensor in IO
Again 0313003 mode.
Turn off printer, 1-291D ・If OK, check the
wait, then lifter drive
turn on again. system.
・If NG, replace
the sensor.
2-31

digits)
LCD 1 LCD 2
or tool)
2920 Media Take-up Cannot take up paper ①Check to see if
error. An error check has been made on paper the rewinder is
after the paper had been fed 1850 mm, but switched on
Check the paper. the media take-up unit was not driven at all with the lock
Press Online to in that interval (up to about 3700 mm [when lever down.
clear error. run immediately after the start of detection]). ②Check the
connection
Media Take-up between the
error. main unit and
the media
Check the paper. take-up unit.
③Check to see if
the wait roller
is properly set.
④Check to see if
the media
take-up
detection
sensor is
shielded by
paper when it
is presented.
⑤Faulty media
take-up
detection
sensor
⑥Faulty Media
take-up motor
Media take-up unit Rewinder use has been set to [Do not use] at Press the [Online]
ready. the start of printing when the rewinder is button to set the
active. rewinder use
Online: Print The rewinder settings are checked only when setting to force
Stop: Stop Printing executing external printing. [Use] and print.
2921 Rewinding error. Continued rewinding error ①Check to see if
Check for jam at The media take-up unit has continued any obstacle is
indicated position. rewinding for 10 seconds, with the media placed at the
Press Online to take-up detection sensor turned on, at printer media take-up
clear error. power-on and at the start of printing. detection
sensor
Rewinding error. position.
Check for jam at ②Faulty media
indicated position. take-up
detection
sensor
③Faulty take-up
button
④Faulty media
take-up motor
2E00 Load Roll Paper mismatch (roll paper) Load roll paper.
Media No roll paper have been fed when a job with
a roll paper specification is received.
2E01 Roll printing Roll Paper mismatch (roll paper) Load roll paper.
is selected. Selected Roll Paper have not been fed when an
Load Roll internal print job having a roll paper
Press Load/Eject specification started (during internal
and load a roll. printing).
Roll printing
is selected.
2-32

digits)
LCD 1 LCD 2
or tool)
2E02 Sheet printing Sheets Paper mismatch (cut sheet) Load cut sheet.
is selected. Selected No cassette paper has been loaded when
Load data having a cut sheet specification is
Press Load/Eject Sheets received.
and load sheets.
Manual printing
is selected.
Top paper feed
slot is selected.
Press OK and
load a sheet.
Top paper feed

slot is selected.
Press Load/Eject
and
load a sheet.
Front paper feed
slot is selected.
Press OK and
load a sheet.
Front paper feed

slot is selected.
Press Load/Eject
and
load a sheet.
2E03 Load Paper mismatch (cut sheet) Feed paper as

Papr in Not cut sheet have been loaded in cassettes instructed by the
Cas when data having a cassette specification is on-screen
Press received. guidance.
Online.
2E04 Manual(Front) Load Paper mismatch (cut sheet) Feed paper

(Paper type) Front Tray No manually fed paper has been fed when a manually from the
(Paper size) job having a front paper feed specification is front as instructed
Load Paper received. by the on-screen
Stop Printing guidance.
2E05 Manual(Top) Load Top Paper mismatch (cut sheet) Feed paper
(Paper type) Tray No manually fed paper has been fed when a manually from the
(Paper size) job having a top paper feed specification is top as instructed
Load Paper received. by the on-screen
Stop Printing guidance.
Sheet printing Paper mismatch (cut sheet) Load cut sheet.
is selected. Not cut sheet have been loaded in cassettes
when data having a cassette specification is
received.(When paper type/ size is not
determined)
2-33

digits)
1 LCD 2
or tool)
2E08 Wrong paper size. PaprSiz Loaded Paper mismatch (size) (roll paper) Check the paper
Check paper size Mismatch Papr Diff The width of data and that of the actually that is actually
setting on computer. Prnt:Pres From loaded paper do not match. loaded on the
sOnline Spfd printer and the
Online: Print Size paper size setting
Stop: Stop Printing of the driver.
Wrong paper size. Driver: Loaded Go to ★2010
Check paper size Chk Papr Papr Diff (P3-12).
setting in driver. Size From
Setting Spfd
Online: Print Size
Stop: Stop Printing
PaprWidth Mismatch
2E09 Insufficient paper Roll Paper Short on roll paper Replace the roll
for job Paper Level All of the following conditions have been met paper.
Please Low at the start of printing:
Replace Replace ・[ON] has been selected for [Remaining Roll
Paper Paper Detection].
・Among the paper size settings coded in the
print data, the paper length exceeds the
remaining length of roll paper.
2E0A Roll printing is Sheets Roll Paper mismatch (roll paper) Check the paper
selected, but sheets Loaded Selected Print data having a roll paper print that is actually
are loaded. Press ↓ Load specification has been received at the loaded on the
To Eject Roll completion of manual feed paper pickup. paper and the
Press Load/Eject paper feed
and setting of the
remove the sheets. driver.
Roll printing is
selected, but manual
paper is loaded.
Roll printing is
selected, but sheets
are loaded.
Press OK,
remove the sheets,
and load a roll.
Roll printing is
are loaded.
OK:Eject Sheets
Stop:Stop Printing
Roll printing is
are loaded.
2-34

digits)
1 LCD 2
or tool)
2E0B Cassette printing Sheets Cassette Paper mismatch (cut sheet) Check the paper
is selected. Loaded Selectd Print data having a cassette print that is actually
Press ↓ Load specification has been received at the loaded on the
Press Load/Eject To Eject Papr in completion of manual feed paper pickup. paper and the
and Cas paper feed
remove manually setting of the
loaded sheets. driver.
2E0C Manual printing Tray Paper mismatch (cut sheet) Check the paper
is selected, but a Selected ① Print data having a manual feed print that is actually
roll is loaded. Press OK specification has been received at the loaded on the
completion of roll paper pickup. paper and the
Press Load/Eject ②Print data having a manual feed print paper feed setting
and specification has been received when of the driver.
remove the roll. there is roll paper printout.
Sheet printing ③Cut sheet data has been received when
is selected, but the media take-up unit is in use.
a roll is loaded.
Stop Printing
Sheet printing
is selected, but
a roll is loaded.
2E0E No Roll Feed Unit. Roll P Power Roll paper unit not installed ①Check the roll
Unit On The unit has received print data having a roll unit, and
Turn printer off Please Again paper print specification when it had started remove, install
and install roll Check without a roll unit being connected to it. or replace the
feed unit. roll unit.
②Check IO mode
(roll unit
detection).
2E0F Top cover is open. Top Cover Top The top cover is abnormally open. Check the cover.
Please Cover Check the sensor
Turn off printer, Close Open (IO mode).
wait a while, and Close
turn it on again. Top
Cover
2E10 Ink tank cover Ink Tank Tank Ink tank cover error open (continued use Close the ink tank
is open. Cover Cover allowed) cover.
Close Open The ink tank cover opened while performing Check the sensor
Turn off printer, Please Close any operation, such as printing and (IO mode).
wait a while, and Please suctioning.
turn it on again.
2E11 Carriage Cover is Carriage cover open error Close the
open. A carriage cover open has been detected. carriage cover.
Check the sensor
(IO mode).
2E12 Rel lever is in Faulty release lever Push down the
wrong position. The state of the release lever up (released) release lever.
Turn off printer, has been detected. Check the
wait, then sensor.
turn on again.
2E14 Wrong paper size. PaprSiz Loaded Paper mismatch (size or width) Check the paper
Check paper size Mismatch Papr Diff The paper size specified for the [Print to that is actually
setting on computer. Prnt:Pres From meet the paper width] setting of the driver on loaded on the
sOnline Spfd receiving print data and the width of the roll printer and the
Online: Print Size paper actually fed did not match. paper size setting
Stop: Stop Printing of the driver.
Wrong paper size. Driver: Loaded Go to ★2010
Check paper size Chk Papr Papr Diff （P3-12）
setting in driver. Size From
Setting Spfd
Online: Print Size
Stop: Stop Printing
2-35

digits)
LCD 1 LCD 2
or tool)
2E15 Wrong paper type. Paper (Paper Paper mismatch (type) (on adjustment) Equalize the
mismatch Type) The second and subsequent sheets of paper types for
Stop: Stop Printing Press↓ (Paper paper have been fed as a paper type the first and
Load/Eject: To Replace Size) different from the first sheet when LF second sheets
Change adjustment was made with cut sheet. with each other in
Paper adjustment
Wrong paper type. Loaded Switch printing.
Paper Paper
Replace paper Check In
in cassette. Type Cassette
Wrong paper type. Loaded Press

Lift the release Paper ↓ Key
lever and reload Check and
the paper. Type Reload
Stop: Stop Printing
Wrong paper type.

Lift the release
lever and reload
the paper.
Wrong paper type.
Lift the release
lever and reload
the paper.
Paper mismatch
Make sure media
type
and paper size match
for the adjustment
print.
Wrong paper type. Driver: Chk Paper mismatch (type) Check the paper
Check paper type Chk Papr Paper At the start of printing, paper type specified in that is actually
setting in driver. Type Type the job and the type of paper actually loaded loaded on the
Setting Press do not match, and [Stop] has been selected printer and the
Online: Print Online for [Paper Mismatch Detection]. driver paper type
Stop: Stop Printing setting.
Wrong paper type. PaprTyp
This type of media Mismatch
is not compatible Prnt:Pres
with HP-GL/2. sOnline
Wrong paper feed Paper Press Paper mismatch (type) Check the feeder
slot for this paper Feed Slot ↓ Key A paper type that cannot be fed from the slot/cassette
type. SpcfdPap and specified feeder slot has been specified. pick-up setting.
r NotFit Reload
Press Load/Eject
and reload the
paper.
Wrong paper feed
slot for this paper
type.
2-36

digits)
LCD 1 LCD 2
or tool)
2E16 Wrong paper type. Paper Check Paper mismatch (type) Check the paper
Check paper type Mismatch Paper The data type defined in the data and the that is actually
setting on computer. Prnt:Pres Press type of actually loaded paper do not match. loaded on the
sOnline Online Following the transmission of data in the printer and the
Online: Print GARO format, all of the following conditions driver paper type
Stop: Stop Printing have been met at the start of printing: setting.
・The paper type that has been set in the job
Wrong paper type and the type of actually fed paper do not
and size. Check match.
paper type and size ・[Stop] has been selected for [Paper
setting on computer. Mismatch Detection].
Online: Print
Stop: Stop Printing
Wrong paper type

and size. Check
paper type and size
setting in driver.
Online: Print
Stop: Stop Printing
2E17 No cassette Cassette Check Cassette not installed ①Check to see if

detected. Undetecte Cassette the cassette
Check the cassette. d Press itself is
Online properly
loaded.
②Check and
replace sensor
(IO mode).
2E18 Cannot load. Remove Cannot Paper not fed as far as the platen Go to ★2E27
Press Load/Eject paper Feed (P3-14).
paper. ↑ Key
2E19 Cannot load. Remove Cannot Feeding error ①Refeed the

Press Load/Eject paper Feed LF out of synchronization for cut sheet paper.
and reload the Press ②★Go to
paper. ↑ Key 2E27(P3-14).
2E1A Cannot load. Remove Cannot Feeding error ①Refeed the

and reload the Press ②★Go to
2E1B The roll is empty. Roll Paper No roll paper available (trailing edge of roll ①Replace the roll
Load/Eject: Paper Not paper detected) paper.
Change Paper Please Loaded ・Trailing edge of paper has been detected ②Check paper
The roll is empty. Replace Press by paper sensor in a roll paper operation. sensor R (IO
Lift the release ↑ Key ・LF out of synchronization on roll paper. mode).
lever and replace (Detected the spool no longer rotating.) ③Is the paper fed
the roll. successfully
The roll is empty. (under a
The roll is empty. negative load
Lift the release or any other
lever and replace influence)?
the roll.
Out of roll paper.
Push the release
lever back, then
replace the roll.
2-37

digits)
LCD 1 LCD 2
or tool)
2E1C Paper jam. Paper Jam while ejecting paper ①Open and
Press Load/Eject Jam (A sequence of removing jams with the close the
and reload the Press ↑ pinch roller released is required) release lever to
paper. Key A jam has been detected while ejecting reload the
paper. paper.
②Remove the
paper once and
then refeed it.
★Go to
2E27(P3-14).
2E1D Cannot load. Remove Cannot Feeding error ①Refeed the
and reload the Press ★Go to
2E1F Cannot print Paper Paper mismatch (size) Check the paper
as specified. Mismatch The second and subsequent sheets of that is actually
Press Load/Eject ReplcPap paper have been fed as a paper size loaded on the
and replace paper :Press↓ different from the first sheet when printer and the
with A2/16.6"x23.4" adjustment was made with cut sheet. paper size setting
(vertical) or larger of the driver.
The paper size setting in effect at the start of Go to ★2010
an internal print session has fallen below the (P3-12).
Cannot print as Need A3 Press minimum size specified for that internal print
specified. Press Vertical ↓ Key session.
Load/Eject and or Larger and
replace roll with 10 Reload [XXX x YYY]: Required minimum size
in. wide or larger
roll.
Cannot print as
specified. Lift the
release lever and
replace paper with
[ XXX ] (vertical) or
larger.
Cannot print
as specified.
Lift the release
lever and replace
roll with 10 in.
wide or larger roll
Cannot print
as specified.
Replace paper with
[XXX] (vertical)
or larger.
The paper is too
small. Replace
paper
with [XXX] (vertical)
or larger.
The paper is too
small. Replace roll
with 10 in. wide or
larger roll.
Cannot print as
specified. Lift the
release lever and
replace paper with
[XXX] (vertical) or
larger.
Cannot print as
specified. Lift the
release lever and
replace roll with 10
in. wide or larger roll.
2-38

digits)
LCD 1 LCD 2
or tool)
2E20 Wrong paper type. Paper mismatch (type) (on adjustment) Equalize the
Lift the release The second and subsequent sheets of paper types for
lever and reload paper have been fed as a paper type the first and
the paper. different from the first sheet when LF second sheets
adjustment was made from a cassette. with each other in
Stop: Stop Printing adjustment
Wrong paper. printing.
Lift the release
lever and replace
the paper.
Paper mismatch
Make sure media
type
and paper size
match
for the adjustment
print.
2E21 Hardware error. Power IEEE IEEE1394 interface error ①Restart the
03130000-2E21 On 1394 Any error has been detected while printer.
Turn off printer, Again Error initializing IEEE1394 at startup. ②Remove and
wait, then Restart reinsert the
turn on again. Printer PCB and then
restart the
printer.
③Replace the
IEEE1394
PCB.
2E22 Media Type not Media Cas Paper mismatch (cut sheet) Check the
Check
Stop: Stop Printing
2E23 Hardware error. Power Hardwar Cutter unit failure ①Remove paper
03130031-2E23 On e Err 1 At startup or completion of paper jam slip (foreign
Turn off printer, Again 0313003 handling, when attempting to get the cutter matter) attached
wait, then 1-2E23 which is in other position than HP back to HP, to the cutter
turn on again. the home position sensor timed out without home position
response. sensor.
②Check the cutter
driving circuit
and the cutter
unit.
2E24 Roll feed unit err Power On Roll Faulty roll paper unit Check the roll
Turn off printer and Again Feed Failed to detect the cam in the roll unit while cam sensor (IO
check roll feed unit Unit no paper was loaded. mode).
Error
2E25 Cannot detect papr Can't Remove Jam while picking up, ejecting or printing on ★Go to 2E25
Remove paper and DetectPa Paper paper (JAM2) (P3-15).
press Load/Eject. pr Press
Online
Cannot feed paper. Remove Press

Remove paper and paper Online
press Load/Eject.
Cannot detect papr After loading of roll paper or cut sheet was Go to ★2E25
Remove paper and loaded successfully, PE sensor detected no （P3-15）.
press OK. paper (JAM2).
2-39

digits)
Large LCD isolation procedure or
LCD 1 LCD 2
tool)
2E27 Cannot load. Remove Cannot Feeding error (nip release required) ★Go to
Press Load/Eject paper Feed LF out of synchronization (LF motor 2E27(P3-14).
and reload the Press won’t rotate) has been detected.
paper. ↑ Key
Cannot feed paper
Lift the release
lever and reload
paper.
Cannot feed paper.
Reload the paper.
Paper jam. Paper Jam while picking up, ejecting or ①Open and close
Jam printing on paper the release lever
Press Load/Eject Press (A sequence of removing jams with to reload the
and reload the ↑ Key the pinch roller released is paper.
paper. required)(JAM1) ②Remove the
Virtually all recovery errors that could paper once and
Paper jam. Lift occur in connection with paper pickup then refeed it.
the release lever. are handled. ★Go to
Paper jam. 2E27(P3-14).
Push the release
lever back.
Paper jam.
all the way.
Paper jam.
all the way
and press OK.
2E30 The paper is Paper mismatch (size) Continued printing
too small. With [Pause] selected for [Paper allowed.
Mismatch Detection] in the menu Check driver setting
setting, paper size for the paper Replace with
loaded was smaller than the size appropriate paper.
specified by data.
2E31 Insufficient paper All of the following conditions have Replace the roll
for job been met at the start of external paper.
printing:
・[ON] has been selected for
[Remaining Roll Paper Detection].
・Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
・Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
2E32 Insufficient paper All of the following conditions have Replace the roll
for job been met at the start of external paper.
printing:
・[ON] has been selected for
[Remaining Roll Paper Detection].
・Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
・Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
2-40

digits)
LCD 1 LCD 2
or tool)
2E33 Roll Paper Paper mismatch (roll paper) Load roll paper.
(Paper type) No roll paper has been fed when a job with
(Paper size) a roll paper specification is received.
Load Roll Paper
Stop Printing
Roll 1(Upper) Paper mismatch (roll paper)
Press Load/Eject When paper has not been loaded on either
and load a roll. upper or lower slot, and the feeding slot is
set to [Automatic] in the job setting, an error
of upper roll occurs.
2E34 Roll 2 (Lower) Paper mismatch (roll paper) Load roll paper.
Press Load/Eject When no paper has been loaded on either
of upper roll (2E33) occurs.
Roll 2 (Lower) Paper mismatch (roll paper)
is selected. No roll paper has been fed when a job with
a roll paper specification is received.
Press Load/Eject When no paper has been loaded on either
of upper roll (2E33) occurs.
* This is a message that appears when
paper type/ size specification does not exist
due to HPGL format etc.
2E35 Roll printing Paper mismatch (roll paper) Load roll paper.
is selected. No roll paper has been fed when performing
Roll printing internal printing.
is selected.
Press Load/Eject
and load a roll.
2E36 Roll printing Paper mismatch (roll paper) Load roll paper.
is selected. No roll paper has been fed when internal
printing with roll paper specification is
Press Load/Eject started.
and load a roll.
2E37 Roll printing Paper mismatch (roll paper)(Upper) Load roll paper.
roll paper specification is received.
Roll 1 (Upper) Paper mismatch (roll paper) Load roll paper.
upper roll paper specification is received.
Press Load/Eject
and load a roll.
2E38 Roll 2 (Lower) Paper mismatch (roll paper)(Lower) Load roll paper.
lower roll paper specification is received.
Press Load/Eject
and load a roll.
2E39 The roll (XX) is empty. No roll paper available (trailing edge of roll ①Replace the roll
paper detected) paper
Lift the release ・Detected that cut sheet sized paper has ・Check paper
lever and replace been fed at the roll paper feeding slot. sensor R (IO
the roll. ・The trailing edge of paper was detected mode).
The roll (XX) is empty. by the PE sensor during operation in ②Is the paper fed
Press OK. which roll paper was used. successfully
・The spool stopped rotating during paper (under a
loading or printing negative load
(XX: Upper roll paper/ Lower roll paper) or any other
influence)?
2-41

digits)
LCD 1 LCD 2
or tool)
2E3A Roll1 (Uppr) jammed. During upper roll paper feeding operation, ①Manually rewind
Manually rewind the the paper was fed with the roll feed sensor the paper and
roll all the way detecting the paper, but the LF_PE sensor reload. Go to ★
and press OK. could not detect the paper and the operation 2E25.
timed out.
2E3B Roll 2 (Lwr) jammed. During lower roll paper feeding operation, ①Manually rewind
Manually rewind the the paper was fed with the roll feed sensor the paper and
roll all the way detecting the paper, but the LF_PE sensor reload. Go to ★
and press OK. could not detect the paper and the operation 2E25.
timed out.
2E3C Paper jam. Lift During operations with cut sheet, the state ①Reload the
the release lever. of the LF_PE sensor has become invalid. paper. Go to ★
2E25.
2E3D Roll 1 (upper) jam During operations with upper roll paper, the ①Reload the
Lift the release paper was fed with the roll paper detection paper. Go to ★
lever. sensor and the roll feeding sensor detecting 2E25.
the paper, but the state of the LF_PE sensor
became invalid.
2E3E Roll 2 (lower) jam During operations with lower roll paper, the ①Reload the
Lift the release paper was fed with the roll paper detection paper. Go to ★
lever. sensor and the roll feeding sensor detecting 2E25.
the paper, but the state of the LF_PE sensor
became invalid.
2E3F Paper jam. Lift When either upper or lower roll paper is in ①Reload the
the release lever. operation, the states of the roll paper paper. Go to ★
detection sensor, roll feeding sensor, and 2E25.
LF_PE sensor became invalid.
2E40 Cannot print as Print data having lower roll paper Remove the
selected. Another specification has been received while upper printout of upper
roll is in use. roll printout remains. roll, and print
[Stop]: Stop printing again.
2E41 Cannot print as Print data having upper roll paper Remove the
selected. Another specification has been received while lower printout of lower
roll is in use. roll printout remains. roll, and print
[Stop]: Stop printing again.
2E42 MediaType Mismatch Paper mismatch (type/ restart printing of Continued printing
suspended job) allowed.
It occurs when all of the following conditions Replace with
are met: appropriate paper.
・[Stop] selected for [Paper Mismatch
Detection] in menu settings.
・[Change Paper] button was pressed for
suspended jobs from host.
・The paper type that has been set in the job
and the type of actually fed paper do not
match.
2E45 MediaType Mismatch Paper mismatch (type/ restart printing of Continued printing
suspended job) allowed.
It occurs when all of the following conditions Check the driver
are met: settings.
・[Stop] selected for [Paper Mismatch Replace with
Detection] in menu settings. appropriate paper.
・The paper width that has been set with
data and the paper width of actually fed
paper do not match.
2F11 CR error Power CR An operation order has been issued while Go to ★2F26
On Error the carriage suffered a hardware error. (P3-4).
Call for Service. Again
2-42

digits)
LCD 1 LCD 2
or tool)
2F12 LF error Power LF Error LF error ①Replace the
On ・An operation order has been received LF encoder
Call for Service. Again while the LF suffered a hardware error. sensor.
・The target position could not be reached ②Replace the
within a predicted operation time + 3 LF motor.
seconds during an LF operation. <Supplement>
・The sensor could not be detected during an ・If the carriage
LF operation involving sensor detection. travels heavily
near the stop
position, a
mechanical
load error may
be suspected.
・If any other
symptom is
observed, a
feeding sensor
may be at fault.
2F13 Hardware error. Power Hardware A/D converter external trigger output stop Go to ★2F13
03130031-2F13 On Err 1 (Hardware error 1) (P3-1).
Turn off printer, Again 031300
wait, then 31-2F13
turn on again.
2F14 Hardware error. Power Hardware ASIC register not writable (Hardware error2) ①Replace the
03130031-2F14 On Err 2 Could not write to the ASIC register on the main PCB.
Turn off printer, Again main PCB.
wait, then
turn on again.
2F16 Hardware error. Power Mist Fan Mist fan error ①Check the
03130031-2F16 On Error The rotation of the mist fan is not detectable. bundled wires
Turn off printer, Again in the mist fan
wait, then drive circuit.
turn on again. ②Replace the
mist fan unit.
2F17 Hardware error. Power Platen Platen fan lock detection error ①Check the
03130031-2F17 On Fan The lock signal has been supplied bundled wires
Turn off printer, Again Lock continuously for 3 seconds or longer, 10 in the platen
wait, then seconds after the platen fan started rotating. suction fan
turn on again. Power Platen drive circuit.
On Fan Err ②Replace the
Again platen suction
fan unit.
2F1F Hardware error. Power Purge Purge sensor error (recovery purge motor Go to ★
03130031-2F1F On Motor HP detection error) 2F1F(P3-2).
Turn off printer, Again Sensor The recovery system has been driven but no
wait, then Error sensor interrupt occurs.
turn on again. The recovery system has been driven to
close the cap, but the cap has not been
capped successfully.
2F20 Hardware error. Power Motor Cap motor cam positioning error Go to ★
03130031-2F20 On Cam The recovery system has been driven but no 2F1F(P3-2).
Again Pos sensor interrupt occurs.
Turn off printer, Error The recovery system has been driven to
wait, then close the cap, but the cap has not been
turn on again. capped successfully.
2F21 Rel lever is in Pinch roller open detected with the pinch ①Restart with the
wrong position. roller locked. pinch roller
closed.
Turn off printer, ②Check the
wait, then sensor in IO
turn on again. DISPLAY in
Service mode
(Check the
pinch roller
pressure
release
detection SW/
the release lever
lock sensor.)
2-43

digits)
LCD 1 LCD 2
or tool)
2F22 Hardware error. Power Pump Pump shift timeout <Supplement>
03130031-2F22 On Motion The target position could not be reached ・If the carriage
Turn off printer, Again Timeout within a predicted operation time + 3 travels heavily
wait, then seconds during pump operation or no towards the
turn on again. sensor has been detected during a pump stop position: A
operation involving sensor detection. mechanical load
error may be
suspected.
・Otherwise: The
sensor in the
purge unit may
be at fault.
Go to ★
2F1F(P3-2).
2F23 Hardware error. Power Pump Purge motor error <Supplement>
03130031-2F23 On Motion Pump operation disabledA PWM duty of ・If the motor
Turn off printer, Again Error 100% has lasted for 200 msec in a pump could not be run
wait, then operation. at all or has
turn on again. resulted in an
error after
moving by a
slight distance:
A. A mechanical
load error may
be suspected.
B. The motor or
drive circuit
may be at
fault.
・If the carriage
has run more or
less out of
control and
resulted in an
error:
A. The encoder
sensor may be
at fault.
Go to ★2F1F
(P3-2).
2F24 Cannot cut paper. Cutting Press Cutter shift timeout Go to ★2015
Lift the release Error ↑ Key The cutter failed to reach the home position (P3-17).
lever and reload Please to in time during a cutting operation Go to ★2F24
the paper. Cut Papr Release (P3-18).
Paper
2F24 Hardware error. Power Cutter Cutter shift timeout error Go to ★2F24
03130031-2F24 On Timeout No sensor has been detected during a cutter (P3-18).
Turn off printer, Again operation involving sensor detection.
wait, then
turn on again.
2-44

(last 4 Small Small Explanation/Detection sequence (★: Reference fault isolation
Large LCD
digits) LCD 1 LCD 2 procedure or tool)
2F25 Hardware error. Power CR Carriage motor HP not detectable Wide format: Check the
03130031-2F25 On Position Detected only for the wide format. CHRP sensor in IO mode
Turn off printer, Again Err For the narrow format, the and go to ★2F26 (P3-4).
wait, then Restart carriage motor HP can be Narrow format: Go to ★
turn on again. Printer detected when the carriage hits 2F26 (P3-4).
the wall in a full scan following the <Supplement>
detection of the HP. ・If the motor could not be
run at all:
A. A mechanical load error
may be suspected.
B. The motor or drive
circuit may be at fault.
・If the carriage has
resulted in an error after
moving at a constant
speed:
A. The CRHP sensor may
be at fault.
・If the carriage has run
more or less out of
control and resulted in an
error:
A. The encoder sensor
may be at fault.
2F26 Hardware error. Power Carriage Carriage operation disabled <Supplement>
03130031-2F26 On Motion ・A PWM duty of 100% has lasted ・If the motor could not be
Turn off printer, Again Error for 200 msec in a carriage run at all or has resulted
wait, then operation in an error after moving
turn on again. ・A collision has been detected in by a slight distance:
a carriage operation (with the A. A mechanical load error
speed predicted from the PWM may be suspected.
output value having a deviation B. The motor or drive
of 25 ips or more from the actual circuit may be at fault.
speed). ・If the carriage has run
more or less out of
control and resulted in
an error:
A. encoder sensor may be
at fault.
Go to ★2F26 (P3-4).
2F27 Hardware error. Power Carriage Carriage shift timeout <Supplement>
03130031-2F27 On Timeout The target position could not be ・If the carriage travels
Turn off printer, Again Restart reached within a predicted heavily towards the
wait, then Printer operation time + 3 seconds during stop position, a
turn on again. carriage operation. mechanical load error
may be suspected.
Go to ★2F26 (P3-4).
2F28 Hardware error. Power Lift Lift shift timeout ①Switch off the printer,
03130031-2F28 On Motion A lift operation has been then back on.
Turn off printer, Again Timeout executed, but no sensor has been ②The carriage cannot
wait, then detected or a sensor has travel to the lift drive
turn on again. remained detected. position.
③The lift drive cam is not
engaged.
④Faulty lift drive sensor
⑤Faulty lift drive motor
Go to ★4027(P3-22).
2-45

Explanation/Detection
(last 4 Small Small sequence
(★: Reference fault isolation
Large LCD
digits) LCD 1 LCD 2 procedure or tool)
2F29 Hardware error. Power LF Feed LF feeding motor timeout (cut ①Replace the LF encoder
03030000-2F29 On Timeout sheet) sensor.
Turn off printer, Again Restart ・The target position could not ②Replace the LF motor.
wait, then Printer be reached within a <Supplement>
turn on again. predicted operation time + 3 ・If the carriage travels heavily
seconds during an LF near the stop position, a
operation. mechanical load error may be
・The sensor could not be suspected.
detected during an LF ・If any other symptom is
operation involving sensor observed, a feeding sensor
detection. may be at fault.
2F2A Hardware error. Power LF Cannot detect the LF home ①Check the sensor (IO mode
03130031-2F2A On Position position check).
Turn off printer, Again Err The LF home position could ②Replace the LF encoder
wait, then Restart not be detected on LF homing sensor.
turn on again. Printer during initialization. ③Replace the encoder film.
④Replace the LF
motor/belt/adjust the belt
tension.
⑤Replace the long flexible
cable.
<Supplement>
・If the motor could not be run at
all:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
・If the carriage has resulted in
an error after moving at a
constant speed: The LF home
position sensor may be at
fault.
・If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
2F2B Hardware error. Power LF LF operation failure (LF ①Replace the LF encoder
03130031-2F2B On Motion operation disabled) sensor.
Turn off printer, Again Error A pump duty of 100% has ②Replace the LF motor.
wait, then lasted for 200 msec during LF <Supplement>
turn on again. operation. ・If the motor could not be run at
all or has resulted in an error
after moving by a slight
distance:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
・If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
2F2C Hardware error. Power Hardware Cassette shift timeout ★Go to 2E25 (P3-15).
03130031-2F2C On Err 1 ・The target position could not <Supplement>
Turn off printer, Again 031300 be reached within a ・If the carriage travels heavily
wait, then 31-2F2 predicted operation time + 3 near the stop position, a
turn on again. C seconds during cassette mechanical load error may be
operation. suspected.
・No sensor has been ・Otherwise, the cassette unit
detected during a pump sensor may be at fault.
operation involving sensor
detection.
2-46

digits)
LCD 1 LCD 2
or tool)
2F2D Cassette not Power Cassette Cassette operation disabled ①Check the
working. On Motion A PWM duty of 100% has lasted for 200 cassette motor
Turn off printer, Again Error msec in a cassette operation. and the drive
wait, then circuit.
turn on again. ②Check the
cassette
encoder
sensor.
2F2E Hardware error. Power Roll Roll shift timeout Go to ★200C
03130031-2F2E On Motion No sensor has been detected during a roll (P3-8).
Turn off printer, Again Timeout operation involving sensor detection.
wait, then
turn on again.
2F2F Hardware error. Power Eject. Non-ejection detection error ①Check whether
03800500-2F2F On Detect As a result of nozzle checking made by the any foreign
Turn off printer, Again Err head management sensor unit: matter such as
wait, then ①All 640 nozzles in a nozzle line are paper slip
turn on again. non-discharging. exists on the
② At least 50 nozzles have been found head
mismatched in a nozzle line of 640 nozzles management
since the last session of detection. sensor optical
axis.
②Light
interception
due to ink
accumulation.
⇒Remove the
ink/ Replace
the unit.
③Check the
head
management
sensor’s
connector
connection
④If Service
mode nozzle
check pattern
printing is no
problem,
replace the
head
management
sensor unit.
Go to ★2F2F
(P3-6）.
Reference 1) As for the detection condition ① above, in the
iPF650/750, iPF6300/6350, and iPF8300 series or later, the error
codes are broken up into 2F40,2F41,2F42,2F43,2F44, and 2F47
depending on the non-ejection conditions.
Reference 2) Error 2F2F,2F40,2F41,2F42,2F43,2F44, and 2F47

are detected in the following order.
①Determines signal level (2F47) of head management sensor
②Determines complete non-ejection of all colors (2F40)
③Determines multiple mismatches (2F2F)
④Determines complete non-ejection of a single color (2F41)
⑤Determines complete non-ejection of one line (2F42)
⑥Determines complete non-ejection of 640 nozzles (2F43)
⑦Determines non-ejection of more than 320 nozzles (2F44)
Reference 3) The amount of change (between non-ejecting and

ejecting nozzle counts) from the last session of nozzle checking is
defined as the amount of mismatch.
2F30 Hardware error. Non-ejection detecting position error Go to ★2F2F
xxxxxxxx-xxxx No detectable region has been found during (P3-6).
Turn off printer, non-ejection position adjustment.
wait, then
turn on again.
2-47

digits)
LCD 1 LCD 2
or tool)
2F31 Hardware error. Non-ejection light quantity error Go to ★2F2F
xxxxxxxx-xxxx A detectable region has fallen to below a (P3-6）.
Turn off printer, certain limit during non-ejection position
wait, then adjustment.
turn on again.
2F32 Multi-sensor error Power Multi-sen Faulty multisensor ①Retry the
Turn off printer, On sor Err Light quantity adjustment of multisensor adjustment with
wait a while, then Again failed. the effect of
turn it on again. Or, outside light entered during multisensor outside light,
light quantity adjustment. such as that of
the afternoon
sun, being
removed.
②Check the
position at
which the
multisensor is
installed.
③Replace the
multisensor.
2F33 Use another paper. Paper Can't Adj Unadjustable because of transparent paper Change to
Press Online to Type Paper Paper are unidentifiable on automatic appropriate
clear the error. Please Chg adjustment (transparent/semi-transparent paper.
Change Paper paper).
Type
2F34 Cannot calibrate. Press Calibrati Color calibration error ①Check to see if
Press OK and try OK on Err The adjustment value has gone out of the loaded
calibration again. and Recalibr bounds during calibration. paper permit
recalibra ate calibration.
te ②Check
Cannot calibrate. calibrated
Try calibration printed matter
again. for soiling and
other defects.
③If the nozzle
pattern is found
in error, go to
★2F2F (P3-6).
2F35 Calibration Calibrati Press Faulty multisensor (on calibration) ①Check the parts
There is a problem on OK A failure to calibrate has been detected from counter in
with the multi-se to cancel the parts counter. service mode
multi-sensor. nsor err and replace the
Press OK to cancel multisensor
calibration. unit.
Calibration ②Initialize the
There is a problem counter for the
with the replacement
multi-sensor. unit mounted.
Cancel calibration. (It is
recommended
to estimate the
usage status of
other units
coming to the
end of their
service life and
replace them as
needed.)
2F37 ERROR ERROR Linear scale error Go to ★2F26
E173-2F37 E173-2F No signal is available from the carriage (P3-4).
Call for service. 37 encoder when the head is driven.
Call For
Service
2-48

digits)
LCD 1 LCD 2
or tool)
2F38 Top cover is open. Ink Tank Tank The top cover is abnormally open. Check the cover.
Turn off printer, Cover Cover Check the sensor
wait a while, and Close Open (IO mode).
turn it on again. Please Close
Please
2F39 Carriage Cover is Carriage cover error open ①Close the

open. The carriage cover has opened at a timing carriage cover.
Turn off printer, at which it is normally closed. ②Check the
wait a while, and carriage cover
turn it on again. sensor.
2F3A Hardware error. Power Valve Purge unit valve motor error ①Replace the
03130031-2F3A On Motor The recovery valve motor has been driven purge unit.
Turn off printer, Again Err but no movement has been detected within Go to ★
wait, then the timeout period. 2F1F(P3-2).
turn on again.
2F3B Hardware error. Power Hardware CS communication error ①Remove and
03130031-2F3B On Err 1 An irrecoverable communication error has insert the ink
Turn off printer, Again 031300 occurred communicating between the CS tank, or
wait, then 31-2F3B chip mounted on the ink tank and the main replace the ink
turn on again. unit. tank.
②Check bundled
wires in the ink
tank unit and
the main PCB.
③Replace the
main PCB.
2F3C Hardware error. LF nip sensor error. ①Check the nip
03130031-2F3C When executing nip automatic operation, one open/close
Turn off printer, of the following conditions is met. sensor (IO
wait, then ・The sensor detected nip closed after the nip mode)
turn on again. completed opening operation.
・The sensor detected nip open after the nip
completed closing operation.
2F3D Hardware error. HP pre-ejection pump motor overload error Replace the purge
03130031-2F3D unit.
Turn off printer,wait,
then turn on again.
2F3E Hardware error. HP pre-ejection pump motor shift timeout Replace the purge
03130031-2F3E unit.
then turn on again.
2F3F Hardware error. An error other than overload error or shift Replace the purge
03130031-2F3F timeout error has been detected for the HP unit.
Turn off printer,wait, pre-ejection pump motor.
then turn on again.
2F40 Hardware error. When the result of non-ejection detection is Go to ★2F2F/
03800500-2F40 as follows. 2F30 (P3-6).
Turn off printer,wait, When non-ejection has been detected for all See 2F2F for the
then turn on again. nozzles of all colors priority of error
・The error code assuming a problem in the detection.
supply system/ purge system/ main board
(electric).
2F41 Hardware error. When the result of non-ejection detection is Go to ★2F2F/
03800500-2F41 as follows: 2F30 (P3-6).
Turn off printer,wait, Complete non-ejection of nozzles in 1 See 2F2F for the
then turn on again. to 5 chip(s). priority of error
(A line EVEN/ A line ODD/ B line detection.
EVEN/ B line ODD
Total of 2560 nozzles x 1 to 5 chip(s)
complete non-ejection)
・Error code assuming a problem in the ink
supply system/ purge system.
2-49

digits)
LCD 1 LCD 2
or tool)
2F42 Hardware error. When the result of non-ejection detection is Go to ★
03800500-2F42 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, Complete non-ejection of one line in 1 See 2F2F for the
then turn on again. chip. priority of error
(In either A line or B line, a complete detection.
non-ejection of 1280 nozzles)
・Error code assuming broken flexible cable
or contact failure (heat enable line).
03800500-2F43 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, Complete non-ejection (640 nozzles) of See 2F2F for the
then turn on again. EVEN line or ODD line. priority of error
・Error code assuming broken flexible cable detection.
or contact failure (data line).
03800500-2F44 as follows: 2F2F/2F30 (P3-6).
Turn off printer,wait, More than half of 640 nozzles in EVEN line See 2F2F for the
then turn on again. or ODD line have non-ejection (more than priority of error
320 nozzles). detection.
・Error code assuming a head failure such as
broken heater board of head.
2F46 Hardware error. The shutter HP sensor did not respond at Check the platen
03130031-2F46 startup and at switching of platen shutter at shutter HP sensor
Turn off printer,wait, printing. (I/O Display).
then turn on again. Check/ replace the
platen shutter
drive unit or
sensor
2F47 Hardware error. The optical axis of the head management ①Check whether
3800500-2F47 sensor unit has been intercepted for some any foreign
Turn off printer,wait, reasons. matter such as
then turn on again. paper slip
The amount of LED luminescence and the exists on the
level of detection signal of diode light head
receiving sensitivity has gone beyond the management
predefined range. (determines the level of sensor optical
APCCHK)（It’s not a problem of printhead or axis.
ink supply system.） ②Light
interception
due to ink
accumulation.
⇒Remove the
ink/ Replace
the unit.
③Check
connection of
the head
management
sensor’s
connector.
④Main PCB
(Check the fuse/
Replace the
PCB.)
⑤A large amount
of ink mist has
been attached
to optical
element.
⑥Replace the
head
management
sensor.
Go to ★
2F2F/2F30
(P3-6).
See 2F2F for
the priority of
error detection.
2-50

digits)
LCD 1 LCD 2
or tool)
2F48 Hardware error. VHT (heater drive drive power supply for iPF6300 series
03130031-2F48 printhead) error ①Replace the
Turn off printer,wait, VHT has gone below or above the rating. printhead.
then turn on again. ②Replace the
main PCB.
iPF8300 series
①Replace the
printhead.
②Replace the CR
relay board.
③Check/ replace
the long flexible
cable.
④Replace the
main PCB.
2F49 Hardware error. Printhead short-circuited detected. iPF6300 series
2F50 03130031-ｘｘｘｘ Prior to VH power on, it has been detected ①Replace the
2F51 Turn off printer,wait, that the printhead had been damaged due to printhead
then turn on again. paper jam etc, and ink went inside the ②Replace the
terminal area causing near short-circuit. main PCB.
2F49: L side printhead iPF8300 series
2F50: R side printhead ①Replace the
2F51: LR both printhead printhead
②Replace the CR
relay board
③Check/ replace
the long flexible
cable.
④Replace the
main PCB.
2F4A Hardware error. Main PCB error. Replace the main
03130031-2F4A PCB.
then turn on again.
2F52 Hardware error. Detected that a CR unit of a legacy model Replace with an
03130031-2F52 has been mounted (iPF8300/6300/6350 appropriate CR
Turn off printer,wait, only). unit.
then turn on again.
4001 ERROR ERROR Borderless/flow pre-ejection/mist recovery Check the parts
E146-4001 E146-40 count full counter and
Call for service. 01 replace the target
Call For unit or Refresh
Service Service Kit.
counter for the
target unit after
the replacement.
401A ERROR HDD failure ①Replace the
E602-401A Failed to read and write to and from the HDD.
Call for service. HDD.
401B ERROR Poor HDD connection ①Remove and
E602-401B The HDD and the HDD controller are not insert the
Call for service. indefinable. HDD.
②Replace the
HDD.
401C ERROR ERROR Faulty RTC ①Restart the
E198-401C E198-40 Any error other than the two errors printer in
Call for service. 1C mentioned below has been detected while service mode.
Call For initializing the RTC at startup. ②Replace the
Service main PCB.
401D ERROR ERROR RTC low battery error ①Restart the
E198-401D E198-40 A battery error has been detected while printer in
Call for service. 1D initializing the RTC at startup. service mode.
Call For ②Check the
Service RTC battery.
③Replace the
main PCB.
2-51

digits)
LCD 1 LCD 2
or tool)
401E ERROR ERROR RTC clock stop ①Restart the
E198-401E E198-40 The RTC has been detected idle while printer in
Call for service. 1E initializing the RTC at startup. service mode.
Call For ②Replace the
Service main PCB.
4027 Hardware error. Power Lift Lift shift timeout error ①Switch off the
03130031-4027 On Motion A lift operation has been executed, but no printer, then
Turn off printer, Again Timeout sensor has been detected or a sensor has back on.
wait, then remained detected. ②The carriage
turn on again. cannot travel
to the lift drive
position.
③The lift drive
cam is not
engaged.
④Faulty lift drive
sensor
⑤Faulty lift drive
motor
Go to ★
4027(P3-22).
4034 ERROR ERROR Multisensor unit version error ①Replace the
E196-4034 E196-40 A different version of multisensor is installed. multisensor
Call for service. 34 This would not occur in an ordinary user unit.
Call For environment.
Service
4037 ERROR ERROR Linear scale error Go to ★2F26
E173-4037 E173-40 No signal is available from the carriage (P3-4).
Call for service. 37 encoder when the head is driven.
Call For
Service
403E ERROR ERROR Head abnormal temperature rise (head 1 Go to ★
E161-403E E161-40 (R), or A model) 403E(P3-21).
Call for service. 3E Either of the two Di sensors maintained for
Call For each printhead chip (color-specific) has
Service been detected at 120oC or higher or -10oC
or lower.
403F ERROR ERROR Head abnormal temperature rise (head 2 Go to ★
E161-403F E161-40 (L)) 403E(P3-21).
Call for service. 3F Either of the two Di sensors maintained for
Call For each printhead chip (color-specific) has
Service been detected at 120oC or higher or -10oC
or lower.
4040 ERROR ERROR Checksum error ①Start in
E196-4040 E196-40 The checksum of a file transmitted on download
Call for service. 40 execution of the firmware update is mode to
Call For unmatched. upgrade the
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Replace the
main PCB.
4041 ERROR ERROR Flash erase error ①Start in
E196-4041 E196-40 Failed to erase flash ROM on execution of download
Call for service. 41 the firmware update. mode to
Call For upgrade the
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Replace the
main PCB.
2-52

digits)
LCD 1 LCD 2
or tool)
4042 Unknown file. MIT data transfer failure ①Execute
Check file format. Failed to write MIT data on its transmission. “Initialize
Turn off printer, Paper Type”
wait a while, then from the
turn it on again. system
settings.
(Note: All
paper
information
will be reset to
its factory
defaults and
additional
Paper
deleted.)
②Upgrade the
firmware in
download
mode.
③Replace the
main PCB.
4042 ERROR ERROR Flash write error ①Start in
E196-4042 E196-404 Failed to write flash ROM on execution of download
Call for service. 2 the firmware update. mode to
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Replace the
main PCB.
4043 ERROR ERROR Firmware update failure error ①Start in
E196-4043 E196-404 Failed to allocate a work area on RAM on download
Call for service. 3 firmware update. mode to
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Replace the
main PCB.
4044 ERROR ERROR EEPROM size error ①Start in
E196-4044 E196-404 Size information about the firmware data download
Call for service. 4 transmitted on firmware update and the size mode to
Call For of actually transmitted data do not match. upgrade the
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Check the
firmware
transfer
environment
(IF changes,
PC).
④Replace the
main PCB.
2-53

digits)
LCD 1 LCD 2
or tool)
4045 ERROR ERROR Engine EEPROM write error ①Start in
E196-4045 E196-404 An EEPROM read/write failure has been download
Call for service. 5 detected in the engine portion of the mode to
Call For firmware. upgrade the
Service firmware.
②Restart the
printer in
service mode
to clear the
error.
③Replace the
main PCB.
4046 ERROR ERROR Recovery part revolutions reaching 50,000 Check the parts
E141-4046 E141-404 cycles or more counter and
Call for service. 6 Recovery part operations have reached a replace required
Call For predetermined count. parts.
Service (Replacement of
the parts coming
to the end of their
useful lives is
recommended.)
Initialize the
counter for the
replacement unit
mounted.
The
iPF5000/500/600
have a counter
problem fixed.
Identify the
firmware version
and start in
download mode
to upgrade the
firmware to
Ver.1.13 or later
from any earlier
release.
4047 ERROR ERROR Supply part count error Check the parts
E144-4047 E144-404 Supply part operations have reached a counter and
Call for service. 7 predetermined count. replace the
Call For target unit or
Service Refresh Service
Kit.
counter for the
target unit after
the replacement.
4048 ERROR ERROR Non-discharging nozzles on initial filling Go to ★2F2F
E144-4048 E144-404 An unallowable number of non-discharging (P3-6).
Call for service. 8 nozzles have been detected at the
Call For completion of initial filling.
Service
4049 Unknown file. Cannot Power Wrong transfer ROM data model ①Restart the
Check file format. update On Files for a different model have been printer in
Turn off printer, firmware Again transferred on firmware update. service mode
wait a while, then to clear the
turn it on again. error (this
error won’t
occur when
FUT is used).
②Start in
download
mode to
upgrade the
firmware.
③Replace the
main PCB.
2-54

digits)
LCD 1 LCD 2
or tool)
404A ERROR ERROR Non-ejection count error Check the parts
E194-404A E194-404 A non-ejection part operation counter has counter and
Call for service. A reached a specified limit. replace the
Call For target unit or
Service Refresh Service
Kit.
counter for the
target unit after
the replacement.
404B ERROR ERROR Temperature/humidity sensor error ①Restart the
E199-404B E199-404 When temperature 0 and humidity 0% are printer in
Call for service. B detected, the detection mechanism is service mode
Call For considered failed and an error message is to clear the
Service displayed. error.
②Identify the
firmware
version and
update the
firmware to the
last release if
it is earlier
than Ver.1.31
(firmware
defect）.
③Remove and
reinsert the
temperature/h
umidity sensor
PCB
connector
④Replace the
temperature/h
umidity sensor
PCB.
404C ERROR ERROR Serial number information mismatch ①Check to see if
E196-404C E196-404 A mismatch has been detected between the the correct
C serial number information stored in the PCB is
Call for service. Call For EEPROM on the main PCB and that stored mounted,
Service in the EEPROM on the MTC relay PCB at since a PCB of
startup. the wrong
model may
have been
mistakenly
mounted
during
servicing.
②Invoke service
mode to
implement
PCB
replacement.
2-55

digits)
LCD 1 LCD 2
or tool)
404D ERROR ERROR Machine ID information mismatch ①Check to see if
E196-404D E196-404 A mismatch has been detected between the the correct
D model ID information stored in the EEPROM PCB is
Call for service. Call For on the main PCB and that stored in the mounted,
Service EEPROM on the MTC relay PCB at startup. since a PCB of
the wrong
model may
have been
mistakenly
mounted
during
servicing.
②Invoke service
mode to
implement
PCB
replacement.
404E ERROR E196-404E ERROR An EEPROM read/ write error has been ①Start in
Call for service. E196-404 detected in the controller portion of the download mode
E firmware. to upgrade the
Call for firmware.
service. ②Start in service
mode to clear
the error.
③Replace the
main PCB.
404F ERROR E144-404F Pump revolutions full ①Clear the
Call for service. The number of HP pre-ejection pump counter in
revolution has reached the defined value. service mode
after having
replaced the HP
pre-ejection tray
unit.
Reference) Identify between the I/F and software.
・To create a PRN file on a local PC, go to ★T04(P4-6).
・Transit the PRN file to another printer.
*If printing is successful, an I/F problem may be suspected; if the same error recurs, a software problem may be responsible.
2-56
2. Index of Symptoms and Imaging Failures

Category
Imaging Failures ··········································································· A
Operational Failures ····································································· B
Functional Failures ········································································· C
Cutting Failures··············································································· D
Unusual Noises··············································································· E
Application-Dependent ··································································· F
A. Imaging Failures
Category Item Subitem Remedial Action (tool)
A Soiled print side Chapter 4: Imaging Failures ①
A Ink dropping Chapter 4: Imaging Failures ①
A Soiled reverse side Chapter 4: Imaging Failures ①
A Black dots (spur marks） Chapter 4: Imaging Failures ①
A White dots (spur marks） Chapter 4: Imaging Failures ①
A Roller marks Chapter 4: Imaging Failures ①/②
A Peeled ink Chapter 4: Imaging Failures ①
A Line, streaks and bands Chapter 4: Imaging Failures ②
A Blurred or undersharp images Chapter 4: Imaging Failures ③
A Blurred or blotted images Chapter 4: Imaging Failures ③
A Shaken or ghost images Chapter 4: Imaging Failures ③/④
A Thick or double lines or characters Chapter 4: Imaging Failures ④/③
A Defective toning Chapter 4: Imaging Failures ⑤
A Color misregistration Chapter 4: Imaging Failures ⑤
A Missing lines and images Chapter 4: Imaging Failures ⑥
A Printing different from settings Chapter 4: Imaging Failures ⑦
A No printing Chapter 4: Imaging Failures ⑧
A Wrong length Prioritize length (specify a magnification).
Specify a magnification for the present output matter (enter a
menu description).
A Wrinkled paper Remove the cause of skewing.
Clean the cassette pick-up roller.
A Iridescent metallic luster visible Bronze symptom (reflected illuminating light colored by
diffusion on the print surface)
A Ink won’t dry on tracing paper or the Chapter 4: Imaging Failures ③
like Change the drying time setting (lengthen).
A Scratching (ink peeling) Chapter 4: Imaging Failures ③
Change the drying time setting (lengthen).
A Poor halftoning (RIP environment) Avoid printing in black alone (but print in multiple colors).
A Paper undertone noticeable Change paper.
A Uneven POP board colors noticeable Properties of the paper.
Change the print mode to an upper mode.
2-57
B. Operational Failures
B PosterArtist won’t launch Chapter 4: Operational Failures ①
B The main unit won’t start Chapter 4: Operational Failures ②
B Power turns off automatically Chapter 4: Operational Failures ②
B Network-connected printer, once If “Automatic” is selected for the IP address of the printer, assign
visible, out of sight a fixed IP address to it.
C. Functional Failures
C Freezing/slow Restart the printer.
C Upgrade the firmware.
C If paper has been added, initialize the Paper preferences and
update additional Paper from System Settings (user settings
will be lost).
C No printing Underpowered host PC
C Check the network environment.
C Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures
D Wavy cut surface Chapter 4: Cutting failures without error indications
D Residual cutting chips on the reference Chapter 4: Cutting failures without error indications
side
D Normally ended without cutting Chapter 4: Cutting failures without error indications
D Line printed at the cutting position, but Chapter 4: Cutting failures without error indications
without actual cutting
D Line printed at the cutting position on Chapter 4: Cutting failures without error indications
printing
D Cut automatically Chapter 4: Cutting failures without error indications
D Images cut halfway Chapter 4: Cutting failures without error indications
E. Unusual Noises
E Carriage drive Rasping After checking the idler pulley, go to 2F26.
E Check the carriage tension unit.
E Chattering The tube has hit the exterior to generate unusual noises.
E Open and close the platen suction path selection valve
(normal).
E Creaky Soiled carriage rail/Clean dry (never apply oil)/replace the
rail cleaner/replace the carriage bearing.
E Broken head open/close lever
Replace the lever.
2-58

E Head rubbing Tizzy Check the head height setting.
E Check for jams.
E Check the paper type setting.
E Cutter Clattering Check to see if the fixed teeth are not dented.
E If the round and fixed teeth are found dented, replace both.
E Near the ink tank unit Chattering Ink is stirred in a timed operation (normal).
E Roll spool (opposite to the HP) Noise of jumping gear teeth
Replace the rubber pad in correct position.
E Paper feed/back feed LF backup roller sound
Replace with a roller-less part.
E Caterpillar mylar Mylar sheet out of position
Replace the tube unit.
E Platen suction hole Whistling Clean the hole.
F. Application-Dependent
F AutoCAD Defective toning Chapter 4: Imaging Failures ⑤
F Missing images (a part of image is Chapter 4: Imaging Failures ⑥
missing in printout)
F Printed in a double or half size Chapter 4: Imaging Failures ⑦
F No printing Chapter 4: Imaging Failures ⑧
F Cannot install the HDI driver Chapter 4: Operational Failures ③
F Cannot print a size longer than AutoCAD2004 specification
2300 mm with the HDI driver
F Word No magnified printing Chapter 4: Imaging Failures ⑦
F Excel Narrow white lines in the print Chapter 4: Imaging Failures ②
F Missing images (a part of image is Chapter 4: Imaging Failures ⑥
missing in printout)
F Illustrator Narrow white lines in the print Chapter 4: Imaging Failures ②
F Blurred or undersharp images Chapter 4: Imaging Failures ③
F PosterArtist Won’t launch Chapter 4: Operational Failures ①
F WINSTAR CAD Misregistration in printing on Reduce the data setting to allow in
manually fed paper consideration of the application
specifications/margins.
F Bundled user software CD The installer does not launch when Chapter 4: Operational Failures ③
the bundled user software CD is
mounted.
2-59
ス
Chapter 3
More Sophisticated Fault
Isolation Tasks

Chapter 4 More Sophisticated Fault Isolation Tasks
1. 【2F13】AD converter external trigger ※ output error

(HW-1 fault)
Occurrence The carriage is unable to travel since the motor is switched off after the occurrence of some error
conditions during printing, disabling pulse (head ejection timing signal) input from the carriage encoder.
Abnormal carriage drive load
Carriage operational
causes
Failure
C2 Carriage motor drive at electrical fault

failures
Faulty carriage encoder sensor
Faulty main
C3 Faulty main controller
controller
※AD Converter External Trigger: Head ejection timing signal
Cause Point to check Action

C2 Faulty carriage idler pulley (broken spring hook, belt coming off) Take corrective
action.
C3 If the error occurs before the start of printing, the main controller is most likely faulty. Replace
C2 Check carriage components other than the idle pulley for operational failures. 2F26 (P3-4)
The problem is reported to have occurred as a result of a faulty cutter, depending on 2015 (P3-17)
the version of firmware.
Check to see if any other operational failure has not occurred (browse through Print Take corrective
Inf for a log of error occurrences). action.
Idler pulley
3-1
2. 【2F1F】Purge sensor error

Occurrence
conditions Error detected during a recovery operation
Carriage problem C1 Carriage drive problem

causes
Failure
Recovery system
mechanical C2 Lock pin operation problem
problem
Recovery system
C3 Faulty main controller
electrical problem

C1 Check the carriage belt for tension (making sure that it is not loose). Fix.
C1 Check for foreign matter. Remove.
C2, C3 Check the recovery system for successful operation. Flow 1
Flow 1
Switch off the power and

2F26 Carriage inoperable
move the carriage The lock pin is up with a click
Normal T12 Purge operational fault isolation

No click sounds
T12 Purge operational fault isolation tool
Remove Check the purge unit for

Remove the foreign matter
the cover presence of foreign matter Foreign matter found
No foreign matter found If the foreign matter is a hard substance,
replace the purge unit
Turn the gear by hand to check the cap

moves up and down and that the wiper Replace the purge unit
(*1) Not movable
blade moves forward and backward
Movable
Replace the
Switch on Replace the purge unit main PCB
Movable Totally not movable
Abnormal
*1 Sequence of checking the purge unit for
normal operation With the purge unit being
(1) The cap moves down. removed from the main unit,
(2) The wiper blade moves forward and Switch off once
switch on the power and Normal 2F26
backward. check for operations
(*1)
(3) The cap moves up. Carriage

Turn the gear clockwise (toward a triangular
inoperable
mark) by giving it 11.25 turns to complete one
cycle of operation.
3-2
Purge Unit Lock pin
Wiper blade
Cap
Direction of gear rotation

Gear
3-3
3. 【2F26】Carriage operation disabled

Occurrence The normal operation of the carriage cannot be detected from the carriage encoder sensor.
conditions The carriage does not reach the specified speed or is idle.
Soiled carriage rail
Carriage drive load
C1 Improper carriage belt tension (jumping teeth)
error
Residual jam slips in the printer
Failure causes
Carriage motor Drive signal/voltage error

drive at electrical C2 Poor connector contact/wiring
fault Faulty motor
Soiled or flawed carriage encoder, or improper mounting position/tension
Faulty carriage
C3 Soiled or faulty carriage encoder sensor
encoder sensor
Disconnection or partial disconnection in the flat cable, or poor connector contact
Carriage lock pin not released, capping operational failure or position detection
Faulty purge unit C4
failure

Check the carriage stop position. If the carriage is at the leftmost position, the purge
C4 T12 (P4-18)
unit may be faulty (check the lock pin).
Check the carriage load (move the carriage by hand to make sure that it is not heavy
C1 Flow 1
or foreign matter is not stuck in it).
Check images to see if the edges do not have stepped uneven densities in the paper
C3 T01 (P4-1)
feed direction.
Restart the printer. and check the behavior of the firmware and the carriage (upgrade
C2 Flow 2
the firmware if it is Ver. 1.31 or any earlier release).
C3 Check to see if the carriage encoder is properly installed. T13 (P4-19)
C3 Check to see if the carriage encoder is not faulty. T01 (P4-1)
C4 The purge unit carriage lock pin is up but the carriage is not at the capping position. T12 (P4-18)
Checking for load during carriage travel

Unlock the purge unit and move it Foreign matter inside (cutter, cleaning
Flow 1 Hits something
by hand brush, etc.)/bearing out of position
Clean the soiled rail, replace the rail

T14 Noticeably heavy
cleaner/faulty bearing
How to unlock the *Never oil the carriage rail.
carriage
Faulty belt Broken spring hook, jumped belt tooth
iPF700 Series iPF8000 Series
Rail cleaner
Rail cleaner
3-4
Flow 2 Totally idle Flow 3
Operational but
momentarily/collision noise T01 Possibly faulty carriage encoder
Faulty idler pulley (Belt tension

Fix or replace
Operational but with a noise of mechanism)
jumping teeth (with a rasping
noise)
Improperly mounted carriage belt (on Fix or replace
the back of the carriage) (too long)
Fully operational Upgrade the firmware
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
Carriage totally idle at startup

Measure the main controller
Flow 3 Replace the carriage motor Replace the main controller
carriage motor drive voltage Voltage appearing
Not appearing
Replace the carriage motor and the

main controller simultaneously Fuse blowout suspected
iPF5000 Series
Check the main controller Replace the main controller
fuse for a blowout *
Other than the iPF5000 Series Not blown
Replace the carriage motor
and the main controller
Blown simultaneously
■Carriage Motor Drive Voltage Check Points

Model Measurement point Measurement timing Voltage
iPF5000 Series (other than below) 26V
Main controller J3101-3
iPF5100, iPF6100 During initial operation 32V
iPF700 Series, iPF9000 Main controller J3101-1 (carriage motor drive) at 32V
iPF8000 Series, iPF800 Series startup
Main controller J3150-14 32V
(other than the iPF9000)
■Fuse blowout check (other than the iPF5000 Series)

Check for continuity across the fuse FU3100.
1
J3201 J3003
1
1 1
J3501 J3601
J3502
1
J3602
1
1
J1801
FU3100
J3150 J2801
1
1
A1
J3401
1 J2501
B1
J1101
J1102
J2601
J1001
1 J3001 J2402
1
1 1 1 1 1 A1 1
J2701
J120 2 J120 1 J330 1 J300 2 J250 2 J2702
1 B1
3-5
4. 【2F2F】Non-ejection detection error, 【2F30】

Non-ejection detecting position adjustment error
Occurrence
The head management sensor has detected more non-discharging nozzles than preset (2F2F).
conditions
Supply system air leakage
Suction failure
Non-ejection C1
Drive signal/voltage error
Faulty connector contact/wiring
Failure causes
Drive signal/voltage error

Faulty head
C2 Faulty connector contact/wiring
management sensor
Soiled or faulty sensor
Soiled, flawed or incorrectly positioned carriage encoder
Head and head Soiled or faulty carriage encoder sensor
management sensor Disconnection or partial disconnection in the flat cable, or poor connector
C3
out of relative contact
position Carriage out of position due to curled ink tube
Shift carriage position due to curl trouble of the tube

C1 Check the tube to see if it is filled with ink, and also check the joint. T11 (P4-15)
C3 Check to see if the carriage encoder is properly installed. T13 (P4-19)
C3 Check the carriage encoder for defects (such as soiling, flaws and incorrect setup). T01 (P4-1)
C2 Check to see if there is not any foreign matter near the head management sensor. Remove.
Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before Flow 1
C1
making this check)
Upgrade to
C3 Check the firmware (Countermeasure for non-ejection detection position) the latest
version
C1 Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.) －
Non-ejection Detection Sequence
No non-ejection
End of cleaning Perform non-ejection detection End
Non-ejection detected
No non-ejection
Cleaning A Perform non-ejection detention End
Non-ejection detected
No non-ejection
Cleaning A Cleaning B Perform non-ejection detection End
Cleaning B Non-ejection detected

Manual
Warning before printing ①
Cleaning A or B See the table below

②
Automatic non-ejection ③Error 2F2F
Automatic detection sequence
based on dot counts
Error code (last 4

No. Warning/error indication Non-ejection status
digits)
“Check Printout” “Problem with Printhead”
① 1010, 1012, 1013 Refer to the explanation of P2-23,2-24, P2-3.
“Chk printing results”
“Printhead Check Nozzles”

② 280C, 250D, 280E Refer to the explanation of P2-23,2-24.
“PHead needs cleaning”
3-6
See the explanation of P2-47.

2F2F, 2F40, 2F41,
③ “Hardware error. 03800500-xxxx” Break 2F2F down after iPF650/750series,
2F42, 2F43, 2F44
iPF6300/6350 and iPF8300.
Non-ejection mask error

Check nozzle check More than half of the nozzles
Flow 1 print in service mode are non-discharging (per color) Yes T03 Real non-ejection
If the firmware is Ver.1.23

or earlier, upgrade it and No
check. Non-discharging nozzle detection failure
Flow 2
Non-discharging nozzle detection failure (if non-discharging only in user mode)
Flow 2 Check the non-ejection sensor for displacement Check to see if nozzles are not installed slantwise
Replace the non-ejection sensor
Check the carriage encoder for successful T01 Carriage encoder fault isolation
Replace the main controller
■iPF5000 Series
Cumulative print counts (roll paper/manually

fed paper/cassettes*)
Head management sensor * On cassette models only (all counts
不吐検センサ measured in terms of A4 sheets).
■iPF700 Series ■iPF800/iPF8000 Series
Head management sensor
Head management
不吐検センサ
sensor
3-7
5. 【200C】Roll paper leading edge detection error,

【200D】Cut sheet leading edge detection error
The multisensor cannot detect the leading of paper
Occurrence
conditions (multisensor delay jam) when it has been successfully
detected by the LF_PE sensor.
Improperly mounted multisensor
Multisensor
C1 Low light intensity (due, for example, to soiling)
detection errors
Failure causes
Paper with its leading edge cut remaining

Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Paper problems C2 Preprinted paper used
The end of the roll is so sticky that it won’t be separated from the paper tube.
Curled leading edge of paper
Insufficient feeding force
Paper feed problem C3
Stuck in the groove

Operation Check to see that the choice of roll or cut sheet is correct. Explain.
C1 Check to see if the leading edge of paper cut is not left. Remove.
C2 Check to see if suction holes are not clogged with paper dust or other foreign matter. Remove.
C2 The end of the roll is so sticky that it won’t be separated from the paper tube. Explain.
C2 Check to see if preprinted or color paper is not used. Explain.
Check the
C2 Check to see if the leading edge of paper has been cut correctly.
cutter.
Check the
C2 Check to see if the paper is not cockled, soiled or torn.
paper.
C2, C3 Check to see if paper do not jams between the platen and LF roller. Flow 3
C2 Does not occur with A4 plain paper → Not a multisensor fault Flow 3
None of the above Flow 1
Flow 1 Check the multisensor for illumination and the paper position
Check the paper has reached Not illuminating

With the top cover open,
load the same paper
under the multisensor, causing Flow 2
it to illuminate
Have the door switch released beforehand

Illuminating
Paper has not reached Flow 3
Replace the multisensor after making

Paper has reached
sure it is improperly mounted Flow 4
Replace the multisensor reference plate at the same time
Multisensor Illumination Check
iPF5000 Series iPF700 Series iPF8000 Series
3-8
Flow 2 Fault isolation for the multisensor failure to illuminate
Check for Vh (normal value: 21.5V) on the

iPF5000 Series Replace the power PCB
main controller while paper is feeding
Abnormal
Normal
iPF700 Series
Check the short flexible cable in the Replace the multisensor after making
iPF800 Series
multisensor and reinsert it sure it is improperly mounted Flow 4
iPF8000 Series
Replace the multisensor reference plate at the same time
■ How to measure Vh (Printhead drive voltage)

Model Measurement point Measurement timing Voltage
While feeding paper
iPF5000 Series Main controller J1801-3 ＋21.5V
(multisensor illuminating)
iPF700 Series
iPF800 Series Measurement at finely pitched IC pins is impossible.
iPF8000 Series
IC802
IC802 IC803
IC803
BAT801
BAT801
IC701
IC601 IC3101
IC3101
IC602 J1801 pin 3

IC2
IC603 IC1
IC604
IC2801
IC2801
IC1201
IC2901
IC2901
IC3001
IC3001
Flow 3 Point to check when paper fails to reach the multisensor
Check the leading Leading end stuck under Remove the cause of curling
end position of paper the LF roller of the paper
If the leading end of the paper

Explanatory
is shaped improperly, check
drawing 1
the cutter
Leading end of paper not
Feeding failure caused by
passing between the LF Remove LF roller paper dust
paper dust
roller and pinch roller
Influenced by curled thick
Nipping failure
paper
Feeding failure caused by a Nip cam out of phase See P4-10

short nip pressure
Faulty nip spring
Flow 4
Check the carriage relay board

Replace the carriage relay board Replace the main controller
flat cable (short) for connection Abnormal Abnormal
iPF700/iPF8000 Series only
3-9
Explanatory drawing 1
Cam Phase Alignment
■iPF5000 Series
Pinch roller (nip) release gear
Carriage shaft gear
Cam Phase Alignment
■iPF700 Series
3-10
Cam Phase Alignment
■iPF800 Series
Cam Phase Alignment
■iPF8000 Series
3-11
6. 【2010】Skew detection error, 【2017】Paper right side

detection error, 【2018】Paper left side detection error,
【2405】Borderless printing disabled
Occurrence The multisensor cannot detect the paper width.
conditions A skew has been detected by the multisensor.
Improperly adjusted or mounted multisensor optical axis
Multisensor detection
C1 Low light intensity (due, for example, to soiling)
Failure causes
error
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Paper problem C2
Preprinted paper used
Curled leading edge of paper
Insufficient feeding force
Paper feed problem C3
Skewing

Check to see if roll paper have hit the reference side of the spool (paper winding out
C1 Explain.
of order).
C3 Check to see if the spool is not broken or if it is locked. Replace.
Check to see “Borderless Spacer” has been set for borderless printing in the A1 or A2
C1 size. Explain.
(iPF5000 Series only)
C3 Load cut sheet with the paper guides adjusted to the paper width. Explain.
The firmware is Ver. 1.13 or any earlier release (tracing paper compatibility/skew Upgrade to the
C1, C3
control). latest release.
C1 Check to see if the leading edge of paper cut is not left. Remove.
C2 Check to see if suction holes are not clogged with paper dust or other foreign matter. Remove.
C2 Check to see if preprinted or color paper is not used. Explain.
Check the
C2 Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
cutter.
Check the
C2 Check to see if the paper is not cockled, soiled or broken.
paper.
Check to see if non-recommended paper, such as thin tracing paper and
C2 Explain.
semitransparent mat paper, is not used.
C2 Does not occur with A4 plain paper → Not a multisensor fault Flow 1
Adjust the
C1 Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
optical axis.
If none of the above apply, check error logs.
Flow 1
Check the leading end

Remove the cause of curling of the paper
position of paper
If the leading end of the paper is shaped
improperly, check the cutter
Feeding failure caused by

paper dust Remove LF roller paper dust
Nipping failure Influenced by curled thick paper
Feeding failure caused by a

Nip cam out of phase
short nip pressure
Faulty nip spring
3-12
Spool reference side Borderless printing spacer
3-13
7. 【2E27】Paper jam while feeding, ejecting or printing on

paper (Jam 1)
Occurrence
Jams occurring between the LF_PE sensor and the multisensor
conditions
C1 LF out of synchronization
causes
Failure
C2 Jams past the LF_PE sensor

C3 Faulty cutter drive unit (iPF5000 Series only)
Cause Key point to check Action

If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
C2 If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the Fix.
feeding methods switched, the roll paper unit is at operational fault.
C1 Improper LF belt tension, faulty LF motor or faulty LF encoder Check.
C2 Check to see if there is any jam on the paper ejection side of the LF_PE sensor. Check.
C3 Check the cutter drive unit. Flow 1
Flow 1 Fault isolation for malfunctioning (iPF5000 Series only)
Check the lift motor for

operation Check for bitten wires Replace the lifter motor
Does the cutter lift on Not lifting

Replace the cutter motor
switching from roll
media to cut media?
Replace the cutter driver PCB iPF5000, iPF500, iPF600 only
Feed paper manually and 2F26 Carriage inoperable

perform Forced Cut
Lifting Cutter driven
Cutter idle Replace the cutter motor

Check for bitten
wires
Replace the cutter driver PCB iPF5000, iPF500, iPF600 only
■iPF500 Series
Jam occurring in the path of paper travel between
the LF_PE sensor and the multisensor Feeding of roll
media fed from top
Multisensor
Cutter
Manual feeding from
top (POP board) S
Roll feed sensor
S
S
Flapper
Prefed paper
LF_PE sensor detection sensor Release
S
Paper detection sensor
Back cover
Cassette pickup S
Cassette detection sensor
S
3-14
8. 【2E25】Paper jam while feeding, ejecting or printing on

paper (Jam 2) iPF5000 Series only
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay
Occurrence
jam)
conditions
Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
LF_PE Faulty sensor
LF_PE sensor lever operational failure
C1 Sensors
Bitten wires
Failure causes
Faulty main controller

Back cover out of position/not closed properly
Foreign matter in the path of travel
Feeding Cassette pressure cam parallel pin out of position
C2
system Broken/worn drive gear
Improper cassette pick-up motor belt tension
Soiled cassette feed roller
Paper Slippery paper
C3
problems Folded paper

C2 Check to see if the main unit back cover is properly closed (cassette pick-up only). Close.
Remove the
C2 With the back cover open, check for jams.
jams.
Check to see if there is foreign matter in the path of travel.
⇒ With the back cover removed, illuminate the inside to see slips of paper. Remove foreign
C2
Release the nip and (POP mode) and push in the paper from the front to matter.
remove the slips.
Replace the
C1 Check to see if the sensor functions normally in IO mode.
sensor.
With the main unit back cover open, feed paper (cassette pick-up only).
C1, C2,
⇒If no problem is found, there is no problem along the path form the prefed paper Fix.
C3
detection sensor to the cassette.
If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
Switch to cassette or POP mode and retract the paper to the roll paper unit side
C2 Fix.
once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll
paper unit is at operational fault.
Back cover
Pendulum gear
Roll feed unit PCB
3-15
9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit

not available iPF5000 Series only
Occurrence
conditions
Faulty roll paper sensor
Failure causes
C1 Sensors
Faulty roll cam sensor
Pendulum gear loosened out of position or damaged drive gear
C2 Operational
Faulty roll paper unit motor
Faulty roll paper unit PCB
C3 Electrical
Faulty main PCB

Replace the roll
C1 Check to see if the roll paper sensor functions normally in IO mode.
paper sensor.
With the cover open, interchange the roll cam sensor and the roll paper sensor to
Replace the roll cam
C1 check that they still function normally.
sensor.
(Replace the roll paper sensor if it fails to function normally in IO mode.)
With the cover open, check the driver for normal operation (without the pendulum
C2 Replace the gear.
gear loosened out of position or the drive gear being damaged).
Check the roll paper unit for contact.
C3 (Turn off the printer and connect the roll unit to check to see if it recovers when the －
printer restarts.)
C3 With the roll paper unit uncovered, check the voltage while it starts up. Flow 1
Flow 1
Is the drive voltage available to

the roll feed motor PCB? Replace the roll feed motor
Yes
Replace the roll feed unit PCB
No
Roll Feed Unit Drive Voltage Check
Phase B～ Phase A～ Phase A
Phase B
Evaluation method
Check any one of the four terminals of the roll feed motor PCB
with the tester while the motor is running. The drive voltage is
normal if the multimeter reads 12 to 14 V.
3-16
10. 【2015】Cutting failure (Cannot cut sheet)

Occurrence
The multisensor has detected paper that is not supposed to exist, after cutting paper.
conditions
Faulty/loose cutter
Deformed/flawed lower blade of the cutter
Failure causes
Run over thick paper (cloth)

C1 Cutting failure Lifter operational failure (iPF5000 Series)
Low suction fan suction force
Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series)
Incorrect paper choice
C2 Ejection failure Residual/stuck paper
Cannot rewind
C3 Jam
paper

C1 Check to see if the cutter has not loosened out of position. Mount.
Check to see if there is not any foreign matter stuck in the cutter blade lowering
C1 Remove.
mechanism (iPF700, iPF8000 Series).
If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has
C1 Explain.
been used, check to see if a recommended paper equivalent can be cut.
C1, C2, C3 None of the above Flow 1
Temporary If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the
measure paper is easier to cut.
Temporary Film-based paper will be made easier to cut if the “Reduce Cutting Dust” mode is selected, but its
measure execution would leave ink marks on the cut surface.
Flow 1
Yes Is there residual paper Obstacles before the paper

Is paper cut properly? Remove the residual paper
left on the platen? ejection unit
Yes
No No Sticking caused by static
Paper rewinding failure electricity
Dirty platen
Feed paper manually Check the cutter blade

Is the cutter blade
and perform Forced lowering mechanism for Faulty cutter
down? No
Cut iPF700 Series successful operation
iPF8000 Series Yes
Foreign matter in the
lowering mechanism
Are platen suction
Remove clogging
holes clogged? Yes
No
iPF5000/iPF800 Series Are there marks of the

Replace the upper and
upper blade riding
lower blades
over the lower blade? Yes
Replace the cutter (upper

blade)
No
3-17
11. 【2F24】Cutter shift timeout error

Occurrence The cutter wont’ move to the home position or the position opposite to the home position in
condition time.
Worn cutter
C1 Cannot cut sheet
Special paper
Failure causes
Worn/broken drive gear (iPF5000 Series)

Faulty cutter drive
C2 Faulty cutter motor (iPF5000 Series)
unit
Carriage malfunction (iPF700, iPF8000 Series)
Bitten wires (iPF5000 Series)
Faulty cutter Faulty sensor
C3
electrical equipment Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only)
Faulty main controller (iPF5000 Series)

C1, C2, C3 Check the cutter position at an error stop.
C1, C2, C3 iPF5000/iPF800 Series Flow 1
C1, C2, C3 iPF700/iPF8000 Series Flow 2
Flow 1 iPF5000/iPF800 Series
Cutter positioned Yes

Is the motor rotating? Check the gear/belt
at the left end
No For the iPF5000, iPF500 and
Remove foreign matter iPF600 only
from the sensor if any Check for bitten Is the drive voltage No Replace the main
Replace the cutter driver
wires available (*) ? controller
Yes
Replace the motor
*See “Cutter Motor Drive Voltage Check” for the subsequent action to take.
Check the -Check for bitten wires A sensor fault has been
Cutter positioned Replace the sensor
right-side -Check for successful identified by replacing with
at the right end
sensor visually No foreign operation in IO mode a lift detection sensor
matter
Replace the main

Remove the foreign matter Replace the cuter driver
Foreign matter controller
present For the iPF5000, iPF500 and iPF600 only
Cutter anywhere If non-recommended paper has

other than the left been used, check with a Replace with recommended paper
and right ends recommended paper equivalent
Replace the cutter
Cutter Motor Drive Voltage Check
Cutter motor
Cutter
Cutter lift motor Cutter right position sensor
Evaluation method Cutter HP sensor

The drive voltage is normal if the voltage
appears to vary by a margin of several volts
while the cutter is driven. Cutter lift sensor
3-18
Flow 2 iPF700, iPF8000 Series
Is paper in contact with the No Are platen suction Yes

Clean
lower blade (not elevated)? holes clogged?
Curled paper
No
Yes
Check the basket for
b l
Are there marks of the
upper blade riding over the Replace the upper and lower blades
lower blade? Yes
No
Replace the cutter upper blade
Cut paper manually to Is the cutter blade Check the cutter blade Remove foreign matter
check resultant conditions down? lowering function from the lowering part
No
Yes Replace the cutter upper
blade
Are there marks of
the upper blade Replace the upper and
riding over the lower Yes lower blades
blade?
2F26
No Replace the cutter Carriage inoperable
upper blade
3-19
12. Cutting failures without error indications

■J1. Wavy cut surface
■J2. Residual cutting chips on the reference side
■J3. Ejection cut setting
Cases
■J4. Normally ended without cutting, or line printed at the cutting position
■J5. Cut, but with a line printed at the cutting position
■J6. Cut automatically
■J7. Images cut halfway
Case Cause Action

Caused by printing on cockled paper having a high printing Change the paper or duty.
J1
duty. Print with borders.
Paper gets torn off as it drops slantwise under its own weight
during cutting.
Support the paper when cutting.
J2 Non-recommended grades of paper are liable to this problem
Use recommended paper.
(because of their heavy weighing capacity and slippery reverse
side).
With paper on which inks be difficult to dry, such as film-based
paper, blurred print images could result if the paper is cut Cancel the ejection cut setting of the
J3 immediately after printing. The default setting designed to main unit and support the paper by hand
prevent this problem is “Ejection Cut” (press the [Online] button during printing.
after printing to cut the paper).
Change the driver setting
J4 The driver setting is either [Do Not Cut] or [Print Cut Lines].
Page Settings＞Auto Cut Setting
The main unit has the [Reduce Cutting Dust] mode setting. In
Turn off [Reduce Cutting Dust] in the
J5 this mode, a yellow line is printed at the cutting position to
paper preferences on the main unit.
prevent cutting dust from being produced on printing.
Replace the main controller (cutter driver
J6 Faulty main controller (cutter driver PCB)
PCB)
Cut automatically when printed past the maximum allowable
J7 print length of an application of the OS Use utilities, such as RIP
3-20
13. 【403E】,【403F】Printhead abnormal temperature

rises
Occurrence Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or
condition lower) have been detected for 28 ms.
The face is physically damaged from jammed paper or from foreign matter falling
C1
Printhead onto the platen.
Failure causes
C2 Electrical shorting in the head

C3 Electrical Poor head contact
Ink supply
C4 Abnormal head temperature rises caused by non-discharging
system
Main unit
C5 electrical Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller
equipment

C1 With the cover open, check to see if jams have not occurred. Remove.
Update to the
C1 Check the firmware version (Paper jam detection)
latest version
C4 Check that ink is available in the ink tube. 2F2F (P3-6)
Check to see if a paper cutting failure has not occurred on the most recently used
C1 2015 (P3-17)
printed matter.
C1 Check the face of the printhead (to see if it is not flawed by paper or foreign matter). Replace the head.
After removing and inserting the print head, start in service mode to clear the error.
C2,C3 Then, restart the printer in normal mode to check to see if the error recurs (possibly Replace the head.
poor contact).
C5 Check the main unit electrical equipment. Flow 1
Flow 1
Replace the flexible

Is the flexible cable broken?
Yes cable
T18 No
Replace the main
Replace the carriage relay PCB
controller iPF700/iPF8000 Series
Replace the head relay PCB
Replace the carriage PCB

iPF5000/iPF800 Series
Replace the carriage unit
Check the face for flaws

Check the ink in the tube (never touch the face)
3-21
14. 【4027】Carriage lifting error

Occurrence
Carriage failing to move to the lift position (lift cam sensor detection error)
condition
CR drive Carriage unable to travel to the lift position (wide format/medium format)
C1
problem carriage encoder read error
causes
Failure
Lift motor inoperable

Lift cam drive
C2 Idling caused by a damaged coupling (wide format/medium format)
problem
Gear out of phase (Narrow format)
Sensor detection
C3 Deformed sensor mounting plate
problem

With the HP exterior removed, check to see if there is any foreign matter, such Remove foreign
C1
as paper slips. matter.
Check the gap phase and also check to see if the sensor flag and gear are not
C2 Fix.
damaged.
Visually check the sensor mounting plate for deformation, bitten wires and
C3 Fix.
missing connectors.
C1, C2 Restart the printer. And check for successful operation. Flow 1, Flow 2
Flow 1 iPF5000 Series
Switch on Is the lift motor running? Faulty lift motor and bundled wires Replace the main PCB
No
Yes
Is the carriage moving up

Faulty sensor detection system
and down? Yes
Check the gearing for faults

No
Lift cam sensor
Lift motor
3-22
Flow 2 iPF700/iPF800/iPF8000 Series
Switch off and move the carriage

Switch on Is the carriage in contact T01
by hand; does the carriage hits
with the edge of the HP? Yes
No the edge of the HP?
Faulty carriage encoder
Yes
Remove foreign matter
No
Is the carriage in contact Faulty lift motor and bundled Replace the main PCB
with the coupling? wires, and faulty gear
Main unit not
rotating
Carriage side
not rotating
Does the carriage lift up Faulty sensor detection system
and down? Operational
iPF700 Series
Lift motor
Coupling
Coupling
Lift motor
Carriage HP sensor
3-23
15. Imaging Failures ① Soiled print side, ink dropping, soiled

reverse side, black/white dots, roller marks
C1 Head rubbing caused by an improperly set paper spacing
C2 Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head
Failure causes
C3 Ink dropping caused by a faulty recovery system

C4 Ink dropping caused by a soiled carriage
C5 Ink dropping caused by a faulty head
C6 Black and white dots caused by the spur
C7 Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen
C8 Roller marks produced by a feeding failure
C9 Ink staining caused by paper rubbed before the ink dries

C3, C4, C5 If the reverse side is soiled, check to see if the feeding system is not soiled. Clean.
Reduction the
suction force.
C7 Occurring only at the edges of the soiled reverse side of paper.
Lower the
head.
C1, C2, C3, C6 Occurring outside the print area as well. Flow 1
C1 Check that an incorrect paper type setting is not used (main unit/driver). Reset.
C9 Paper, such as tracing paper or films, may be difficult to dry. Explain.
C9 With a high print duty, the ink may be removed if it is touched before it dries. Explain.
C8 If roller marks are observed, check their location. Clean.
Flow 1
Clean with the accessory cleaning

Soiling caused by the spur [Main Menu] → [Maintenance] → [Spur Cleaning]
sheet (iPF5100, iPF6100 only)
A flame-retardant cloth may be used in place
of the cleaning sheet.
……
……
……
Replace the spur
Soiling caused by Wavy paper before printing

Wavy paper Moistened paper
head rubbing
Wavy paper after printing Replace with higher-grade

paper
Set the head height to [Auto] or

increase it
Clean the platen suction holes
Improper absorbing power of

Increase suction force
the suction fan
Replace the suction fan
Curled paper Correct the curls
3-24
Ink Dropping
Clean the purge unit (1) Clean the rubber parts of the blade and cap of the purge
unit with alcohol.
Nozzle surfaces
(2) Turn the gear one cycle and coat the blade with glycerin.
Clean soiling off the head (1) Move the carriage to the middle.
(2) Place an anti-soiling sheet and take out the head onto it.
(3) Clean the soiling off the head.
*Use commercial purified water. (Do not use tap water)
*Never touch the nozzle surfaces.
Clean the carriage unit (1) With the head removed, clean the outer surface of the
bottom of the carriage.
* The carriage unit cannot be fully cleaned without
removing the carriage.
Perform Cleaning B (1) Replace the head in original position and switch on the
printer.
3-25
16. Imaging Failures ② Lines, streaks and bands

C1 Software
Causes
Failure
C2 Printer driver settings
C3 Main unit
C4 Operating environment

Check that the loaded paper, the paper type specified from the operation
panel and the paper type specified with the driver match (unmatched
Specify a valid paper
C2, C3 paper type).
type.
※ Paper is fed according to the operation panel setting of the paper type and
printed according to the driver setting of the paper type (printing method).
Check to see if roll paper are not skewed (reload the paper, feed paper
C3 Reload the paper.
manually).
Check to see Nozzle Check Print performed in User mode results in an
C3 T03 (P4-3)
error.
Imaging Failures ①
C3 Occurring outside the print area as well.
(P3-24)
Use in the
Occurring only with proof sheets (fine cracks formed in the ink absorbing
C3 recommended
layer in a low-humidity environment).
environment.
C1, C2
Check the direction and conditions of lines. Flow 1
C3, C4
Imaging Failures ⑤
C3 Color misregistration
(P3-35)
Flow 1
Black
Lines Soiled pinch roller or Replace the pinch roller or
lines Vertical
(streaks) carriage encoder carriage encoder
(streaks)
Horizontal Band blotches T16 Perform band adjustment
White
lines Horizontal Band blotches T16 Perform band adjustment
(streaks)
Horizontal Misdirected impact due to Lower the head/reduce suction
edges edge suction force/change to an upper mode Explanatory drawing 1
Soiled or flawed carriage

Vertical Replace the carriage encoder Explanatory drawing 2
encoder
Dented paper, disordered

Reduce suction force or change
impact or non-uniform Explanatory drawing 3
paper
drying on suction
Cracks on the printing side

Use in the recommended
(ink absorbing layer) of
environment Explanatory drawing 4
proof paper when damp
If the problem occurs running

Pasted Applications/OS Illustrator, uncheck [Bitmap Print] Explanatory drawing 5
images only
If the problem occurs running

Excel, choose [Layout] →
[Special Settings] and check Explanatory drawing 6
[Application Color Matching
Priority]
3-26
Direction of Lines
Vertical
Horizontal
Head
Paper
Platen
Suction
Print misregistration
Non-uniform colors
Head
Paper
Platen
Suction
Explanatory drawing 4 Symbol Width

a About 32 mm
b About 40 mm
c About 135 mm
d About 40 mm
e About 180 mm
g f e d c b a f About 40 mm
g About 135 mm
3-27
Due to an Illustrator bitmap print processing problem, images delivered from Illustrator
are marked with lines
Uncheck “Bitmap print” in the Illustrator print window
White lines appear only in a pasted image
Inconsistencies between the parts of an image transmitted from Windows when in ICM
mode (Windows color matching)
In the printer driver properties dialog box, choose [Layout] -> [Special
Settings] and check [Application Color Matching Priority]
Use a matching mode other than ICM

White lines appear only in a pasted image
Special Settings Matching mode
Color
lines
Any color Horizontal Band blotches T16 Perform band adjustment
(including black Loosen the tension of the roll

and white) Paper path load media to eliminate the effect of
back tension, and then check
Check with other paths and other

kinds of paper
Check the spool shaft for faults
Check the paper is not caught

Elevated paper anywhere when it is ejected
Band blotches caused Feed paper manually (about 1

Horizontal edge by skewing m)/set roll media on the spool
Non-uniform carriage 2F26
Vertical scanning
Explanatory drawing 2 Faulty carriage encoder
3-28
3-29
Bands
(blotches)
Any color Horizontal Band blotches T16 Perform band adjustment
(including black
and white) Do not allow paper to overlap until it
Paper overlapping/Paper taken up before dries
drying (non-uniform fusing)
Do not use a media take-up unit
Carriage stops in a recovery

In part, horizontal Print in an upper mode
Non-uniform
operation (printing on long sheets)
drying
Carriage stops waiting for data to Check the specifications of the PC
be transferred and the network
Difference in paper feed between the LF Correct trailing end feeding/print on

Rear end, horizontal
roller and spur roll media
For cut media on the
iPF5000 Series only
If the spur is deformed, replace
Print in an upper mode or change

Vertical Cockling
paper
Wavy paper caused by ink
Dented paper or disordered

impact/non-uniform drying caused by Reduce suction force/change paper
suction
Non-uniform carriage scanning 2F26

Explanatory drawing 2 Faulty carriage encoder
Dented paper caused by the pinch roller Change paper

nip
Cut the leading end
3-30
17. Imaging Failures ③ Blurred, ghost, spread, shaken or

undersharp images
C1 Carriage operation (belt tension)
C2 Electrical (carriage encoder, flexible cable)
causes
Failure
C3 Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper)
C5 Resolution (data interpretation, applications, RIP, driver setting)
C6 Printhead
C7 Adjustment system (head height, head adjustment, inclination adjustment, suction)

C1 to C7 Check images. Flow 1
Check that the paper settings are valid (an invalid paper setting result in an ink
C3 Explain.
overflow).
Check to see if any error has been indicated by running Nozzle Check Print in
C2, C6 T03 (P4-3)
User mode.
Check the firmware version (the environmental sensor settings are varied upon
Others Upgrade.
recovery from sleep mode).
C5 Application-dependent? Flow 2
C3 Paper, such as tracing paper or films, may be difficult to dry. Explain.
Correct adjustments may not have been achieved due to particular
C7 T15 (P4-20)
environmental conditions during head adjustment work.
The carriage inclination adjustment lever is not set at the correct position (iPF700
C7 T15 (P4-20)
Series).
If this failure has occurred concurrently with a phenomenon of too slow printing, Update MCT.
Others
there may be a data error in Media Configuration Tool (MCT). (P5-11)
Flow 1
Print start position varied from Is the carriage belt tension

path to path normal?
T01 Faulty carriage encoder
Yes
Damaged idle pulley Replace

No
Replace the carriage belt (unit)
Paper feed direction varied Is paper ejected properly? Remove the cause of the failure
from path to path No
Paper elevated while printing Increase suction force

Yes
Clean the platen
Replace the suction fan
Vertical line
Normal image
Horizontal line
3-31
Thick, blurred or smeared

Misregistration in T15
Satellite effect Print drawings in character and line
two-way impact
vertical lines drawing mode
on carriage travel
Perform automatic
The carriage will travel slower, making for
head adjustment
better impact accuracy (dye models).
Specify one-way printing (which will

slow the printing speed)
T15 Perform automatic head adjustment
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Lower the head
Watch for head rubbing
Reduce the suction force of the suction

fan
Flow 2
Position and direction

Occurring with Illustrator Reduce the Illustrator print resolution Illustrator specification
lacking in regularity
Occurring with RIP Driver found valid RIP problem
Check the number of pixels in the

Occurring with bitmap (image) data Jaggy
source data
3-32
18. Imaging Failures ④ Line and character errors

C1 Application problem
causes
Failure
C2 Printer driver settings
C3 Main unit

Check to see if an error has not been detected by running Nozzle Check Print in
C3 T03 (P4-3)
User mode.
C1, C2, C3 Check the direction and conditions of lines. Flow 1
C3 Color misregistration T15 (P4-20)
Flow 1
Vertical line
Normal image
Horizontal line
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Lower the head
Reduce the suction force of the suction fan
Vertical lines (band) print darker in part Ink in the idle nozzles is thickened during Rotary printing
printing, making impact accuracy erratic or
adding to the density Affected areas move
Print a throw-away image (lines)

outside the print area in the
same color
Thickening is an increase in density of an ink
caused by the evaporation of the solvent in the ink.
Photograph or solid print area Darker prints
Only the leading end of a rightmost Erratic ejection only at

Perform Cleaning A
line is abnormal the start of impact
May or may not be
Print in an upper mode

avoidable
Rotary printing
Print a throw-away image (lines) outside the

print area in the same color
3-33
・Misregistration in two-way
Thick, blurred or smeared Print drawings in character and
vertical lines
impact on carriage travel
line drawing mode
T15
・Satellite effect
The carriage will travel slower, making for Perform automatic
better impact accuracy (dye models). head adjustment
Specify one-way printing (which

will slow the printing speed)
T15 Perform automatic head adjustment
Lines printed in CAD mode are

Only lines are thick in all In the printer driver properties dialog box, choose
automatically subjected to [Enhance
directions [Preferences] and uncheck [Enhance thin lines]
thin lines] processing
In the printer driver properties dialog box, choose

[Layout] → [Special Settings] and change [Set
FineZoom] to “No.”
In the print driver properties dialog box,

Only characters are thick Low character output resolution
check [Sharpen characters] in the printer
Only on five-color dye and pigmented ink models
3-34
19. Imaging Failures ⑤ Defective toning and color

misregistration
C1 Software and applications
Printer driver
causes
Failure
HDI driver
C2
RIP
Plug-In
C3 Main unit
C4 Color management

Check to see if any error has been detected by running Nozzle Check Print in
C3 2F2F (P3-6）
User mode.
Imaging Failures ⑥
C1, C2 AutoCAD
(P3-37)
C1, C2, Check to see if any error has been detected by running Nozzle Check Print in
Flow 1
C3, C4 User mode.
Flow 1 Tinting failures
Application Check with other applications Print in PDF

problems
Application settings
Driver settings T08 Driver Function Description
Cases (back print, backlight film, plain paper, tracing paper), gamut problems
Paper Paper chromogenicity
Paper-specific problems and cases (know-how), evaluation problems/isolation
problems
Color varied before and after fixing With proofs, allow pigments to stand for 5 to 10 minutes and dyes to
stand for one day as a rule.
Driver and MCT version
Paper lot variations
Humidity detection bug; upgraded to V1.35 or later release (if occurring

Main unit Firmware version with Mark II only)
problems
Color calibration Switch off and check and then rerun with RC base paper.
Maladjusted registration T15 Perform automatic head adjustment
Upgrades may result in

Driver and MCT version
varied hues
Head problems Individual head differences

Perform printer calibration
Aging head
Color calibration Switch off and check and then rerun with RC base paper.
Maladjusted registration T15 Perform automatic head adjustment
3-35
Color Colors appearing different from monitor views

management
problems
Different printer used Build a plan of color management
Colors varied in specific environments (under specific lighting)
Dependent on the printer model

Use Kyuanos
Fading and Caused by light, gases and so on Dye inks are more liable to fading than pigmented inks.
discoloration
problems
Chemical changes activated by temperature/humidity Dye inks are more liable to fading than pigmented inks.
Discoloration of the paper itself
3-36
20. Imaging Failures ⑥ Missing lines or images

C1 AutoCAD (Windows only)
causes
Failure
C2 Adobe Illustrator
C3 Other applications
C4 Main unit

Check to see if an error has been detected by running Nozzle Check Print in
C4 T03 (P4-3)
User mode.
C1, 2, 3 Check to see if the latest release of the service pack is installed. Install.
C1 AutoCAD general problems Flow 1
C2 Adobe Illustrator problem Flow 2
C4 Underpowered HP-GL/2, HP RTL Flow 3
C3 Other general application problems Flow 4
Recommend the use of
C2 Postscript data (Adobe Acrobat, Illustrator, etc.)
RIP.
Explanatory drawings
Normal Defective
Missing objects
Flow 1
With AutoCAD2007 or 2007LT, install Service Pack 2
*For all AutoCAD programs including AutoCAD2007, there are fix patches released. Be sure to
install the latest patch as much as possible.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
Choose [Properties] in the [AutoCAD Print] dialog box

Too high image quality setting for Choose [Graphics] → [Raster Graphics]
AutoCAD Change the setting of [Raster and Shading/Rendering View Port] and move the slider to left
In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and change
Driver setting of A1 or higher [Set FineZoom]
FineZoom set to [Auto] *The default setting is [Auto]. Seek confirmation from the customer because the new setting
could worsen image quality.
Driver used In the printer driver properties dialog box, choose [Main] ⇒ [Advanced Settings] and
Too high print quality setting change [Print Quality] to [Draft]
Reduce the image resolution using an application, such as Photoshop, to hold the number
Too large an image pasted
of pixels to 2,000,000 or below
Not enough PC memory Expand PC memory
*In addition to missing image, phenomena, such as “Dimmed print,” “Print failure” and “Abnormal tinting (fewer colors)” might be observed.
3-37
Flow 2
Due to an Illustrator bitmap print processing

problem, images are delivered from Illustrator, with Uncheck [Bitmap print] in the Illustrator Print dialog box
some parts missing.
Flow 3
Appearing on the panel Size of vector data exceeding the - Cut the vector data
- GL2:W0903 processing capacity - Use HP RTL data for operability On The Fly
- GL2:W0501
Appearing on the panel Unknown command encountered Check and fix data before printing
- GL2:W0504
Flow 4 Actions to be taken by probable cause are listed below.
Where a large image is pasted, for example, the problem can be avoided by cutting down the workload
Change the FineZoom In the printer driver properties dialog box, choose [Layout] ⇒ [Special
setting to [Yes] Settings] and change [Set FineZoom] to [Yes]
Lower high print quality In the printer driver properties dialog box, choose [Main] ⇒ [Advanced
setting Settings] and change [Print Quality] to [Draft]
Reduce the size of image Reduce the image resolution to 2,000,000 pixels or below using an application
pasted such as Photoshop
Expand PC memory Add to PC memory
Images transmitted from Windows found defective when in ICM mode (Windows color matching)
Check [Application Color In the printer driver properties dialog box, choose [Layout] ⇒ [Special
Matching Priority]. Settings] and check [Application Color Matching Priority]
Missing parts in some data if high-speed rendering (high-speed rendering engine) is used
Uncheck [Fast Graphic In the printer driver properties dialog box, choose [Layout] ⇒ [Special
Process] Settings] and uncheck [Fast Graphic Process]
Some application may suffer degraded print quality if FineZoom is turned on.
In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings]
Set FineZoom to [No]. and change [Set FineZoom] to [No]
And uncheck [Open Preview When Print Job Starts], [Page Layout], and
[Watermark].
Print jobs sometimes time out after processing on an underpowered PC
In [Advanced Settings] tab in the printer driver properties dialog box, select
Spool all pages before
[Spool all pages of data and transmit the print data to the printer] to spool the
printing
print document to speed up the time the program takes processing
3-38
21. Imaging Failures ⑦ Printing in a size different from the

specification
C1 Microsoft Word bug
Causes C2 AutoCAD2008 bug
C3 Adobe Illustrator bug
Flow 1
Word problem: Failure to acquire driver settings under specific conditions

Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the
second time and thereafter.
Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/)

<Workarounds>
1. Open the printer driver print properties dialog box from [Properties] in the Word [Print] dialog box.
2. Choose enlarged printing and close the dialog box.
3. Close the Word [Print] dialog box without printing.
4. Open the Word [Print] dialog box again and open the printer driver print properties dialog box from [Properties].
5. Close the printer driver properties dialog box.
6. Print.
Flow 2
AutoCAD LT2008’s failure to acquire relevant information from the printer driver has resulted in a mismatch in
processing from the driver.
<Workarounds>
Method 1 (Do not change settings in the printer properties dialog box in the [Control Panel])
Select a printer in the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This
procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful
processing.
Method 2
Create a PC3 file for each unique set of printer settings.
Flow 3
Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
<Cause>
Adobe Illustrator CS and CS2 bug.
http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002
It appears that the data size mentioned above has been mapped by Illustrator to the standard size closest to the
width of the paper size selected, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only
be printed as far as 91.44 cm.
<Workaround>
This problem occurs if you choose in the sequence of [Paper Settings...] and then [Print] when printing in Illustrator.
To prevent it, reverse this sequence by choosing [Print] and then [Paper Settings...].
3-39
22. Imaging Failures ⑧ No printing

C1 Software
Printer driver
causes
Failure
HDI driver
C2
RIP
Plug-In
C3 Main unit

C3 Check Nozzle Check Print. T03 (P4-3）
C1/C2 Print using other software, other drivers and other PCs.
Flow 3 in Imaging Failures ⑥
C3 Unusually slow printing
(P3-37)
AutoCAD
AutoCAD2007 (LT) AutoCAD2007 problems
- A file having a large TIFF image pasted to it <Workaround>

- A fatal error occurs printing the file after In the AutoCAD print properties dialog box, choose [Print Options]
choosing [File] → [Open] and check [Print background] to print
Other applications
See “Imaging Failures ⑥”
3-40
23. Operational Failures ① PosterArtist won’t launch

Failure C1 PosterArtist2007/2008
causes C2 PC problem

Correct the PC
C1 The PC timer has been altered after the installation.
date and time.
C2 PosterArtist bug Upgrade.
Restore the original PC time.

A license management error may occur if the PC
If PosterArtist still does not launch, cancel the license and
time is reverted to a point in the past
uninstall PosterArtist and then reinstall it.
You have logged in to Windows Vista with a user Log in with a user name consisting solely of single-byte
name containing double-byte characters characters (already fixed in Ver. 2.00.01)
An obsolete printer driver, such as BIJ and FAX, is

Upgrade to Ver. 2.00.01 or later
installed
Oversize is specified as a document size as the Upgrade to Ver. 2.02.10 or later, or specify a document size
default setting of the printer driver other than oversize
PosterArtist has been installed or launched on a

PC carrying a serial ATA HDD and running in AHCI Upgrade to Ver. 2.02.11 or later, or install SPS2.4 SP1.
mode (*)
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE by software but AHCI mode helps to demonstrate the original serial ATA
access speed.
3-41
24. Operational Failures ② The main unit won’t start or the

power turns off automatically (without an error occurring)
Faulty operation panel (and cable)
causes
Failure
Electrical faults C1 Faulty PCB (and cable)

Faulty main controller (and cable)
Faulty printhead C2 Faulty printhead

The main unit won’t turn on, or the main unit starts but the power turns off
C1 Flow 1
automatically.
C2 Start the main unit with the head being removed. Replace the head.
Flow 1
Check for cable contact between the operation panel PCB

and the main controller
Is 5V power available to the operation panel? (See below) Replace the operation panel
Yes
No
Other than the
iPF5000 Series iPF5000 Series
Is the main controller Check 26 V appear on pin 9 Replace the power

green LED on? of main controller J1801 PCB
Off Abnormal
Normal
Replace the main
controller
Check 5 V appear on pin 12 of On
main controller J1801 Normal Replace the operation
panel cable
Abnormal
Replace the operation

panel cable
Replace the power PCB
■Operation panel supply voltage check points

Operation panel PCB
Model Measurement point Voltage
iPF5000 Series J1 pin 11
＋5V
Other than iPF5000 Series J101 pin 11
J1 pin 11 on iPF5000 Series
3-42
25. Operational Failures ③ Cannot install

Failure C1 The user software CDs setup menu does not appear
causes C2 Cannot install the HDI driver

C1 QuickTime Ver.7 is installed. Flow 1
C2 Multiple copies of AutoCAD are installed. Flow 2
Flow 1
Cannot install from the integrated installer

Upgrade to the latest release of QuickTime or uninstall it
sometimes due to a QuickTime Ver. 7.0.2 bug
Install the printer driver and other tools individually without

using the integrated installer
Flow 2
The HDI driver installer installs only the latest Run AutoCAD “Add Plotter Wizard” to install an earlier version
version of the AutoCAD HDI driver of the AutoCAD HDI driver
3-43
Chapter 4
Fault Isolation Tool Collection

Chapter 5 Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool
Cannot print
Random uneven
Check the main controller flat Clean the end face and then reinsert
Can print lines in an image in
cable (long) for connection the cable
paper feed direction
Is the flat cable broken? Replace the flat cable

Yes
T18 Replace the sensor/carriage
No
Replace the carriage encoder film

Position-dependent
uneven lines in Is the flat cable broken? Replace the flat cable
paper feed direction Yes
T18
No
P4-28 Explanatory Normal operation is
drawings2 restored by wiping the Replace the carriage encoder film
carriage encoder film
Remove the carriage encoder film and wipe it lightly
with lens-cleaning paper moistened with water
T02 Interpreting Nozzle Check Patterns
Printing Nozzle Check Print
0
1200dpi
1
2
Identical to the arrangement of caps
1279
A line
B line
0
0
1 2
2 3 4
1 6
32 33 3
34 35 5
7
64
64
65 66
66 67
65
67
Printing in service mode Printing in user mode

(one horizontal line per nozzle) (one horizontal line per two nozzles)
4-1
Five-color dye and pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
C M Y
A line A line A line
C M Y
B line B line B line
MBk MBk Bk
A line A line A line
MBk MBk Bk
B line B line B line
Twelve-color pigmented ink models Eight-color pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
(L) (L)
Y PC C PC C PM
A line A line A line A line A line A line
Y PC C PC C PM
B line B B line B line B B line
Left head
PGy Gy MBk Gｙ Bk Gｙ
PGy Gy MBk Gｙ BK Gｙ
B line B line B line B line B line B line
(R) (R)
PM M Bk Y MBk M
PM M Bk Y MBk M
Right head
R G B PM C PC
R G B PM C PC
* With the iPF5100, iPF6100, iPF8100 and iPF9100, the *With the iPF6000S, the positions of Gy and M are
Positions of Bk and MBk are interchanged. interchanged.
4-2
T03 Nozzle Check Print Fault Isolation Tool
Normal condition (Five-color models) ①Total non-ejection in a line ②Total non-ejection of one color
③Total non-ejection of two adjacent ④Total non-ejection of the upper and ⑤Regularly ordered non-ejection
colors lower halves of a line
⑥Data missing non-ejection (in line A ⑦Data missing non-ejection (in both ⑧Mixed colors
or B only) lines A and B)
⑨Blurring ⑩Non-ejection of all colors in one or ⑪Irregular non-ejection

two heads
Possibly electrical non-ejection in

①Total non-ejection in a line Suspect a fault in the electrical system T17 any part other than the head
Not a faulty power PCB
Suspect a fault in the Possibly faulty ink supply

②Total non-ejection of one color Is there air in the tube? T11
ink supply system system
Yes
No
Suspect a fault in the Possibly electrical
electrical system T17
non-ejection in any part
Not a faulty power PCB other than the head
4-3
Suspect a fault in the

③Total non-ejection of Is there a history of occurrences
recovery system, ink T11 Possibly faulty ink supply
two adjacent colors of Vh monitor error 2618?
No supply system or head system
Yes
Suspect a fault in the Possibly electrical
electrical system
T17
non-ejection in any part
Not a faulty power PCB other than the head
④Total non-ejection of the upper and lower halves of a line Faulty head/replace.
⑤Regularly ordered Suspect a fault in the Perform Cleaning B

non-ejection electrical system
T17
Changing or diminishing
Not a faulty power PCB positions (non-ejection Electrical non-ejection most
corrected) likely in any part other than
the head
T17
Positions unchanged or increased (*)
(non-ejection persisting) Electrical non-ejection most
likely in any part other than
the head
* The nozzles may have failed by themselves, Replace the head,

after performing T17 to make sure that there are no electrical
faults elsewhere.
⑥Data missing non-ejection (in Suspect a fault in the Possibly electrical non-ejection in any part other
line A or B only) electrical system T17
than the head
Not a faulty power PCB
⑦Data missing non-ejection (in Suspect a fault in the T17

head Most unlikely flat cable breaking
both lines A and B)
⑧Mixed colors
Suspect a fault in the
Problem persists after recovery system, ink Possibly faulty ink
Cleaning B
T11
supply system, waste supply system
ink route or head
⑨Blurring
⑩Non-ejection of all
colors in one or two T11 Faulty ink supply system most likely
heads No ink left in the tube
Total non-ejection of the two iPF5000 Series

Replace the power PCB
heads on a two-head model
Ink available in the tube
iPF8000 Series Check the carriage relay PCB/flat cable (short)

⑤a for connection
Total non-ejection of a single iPF8000 Series

Check the flat cable (short) ⑤a for connection
head on a two-head model
iPF5000 Series Electrical non-ejection
T17
most likely in any part
other than the head
Total non-ejection of the single iPF700 Series Check the carriage relay
head on a single-head model PCB/flat cable (short) for
iPF800 Series installation (contact)
T17 Electrical non-ejection

most likely in any part
Normal other than the head
* See P5-22 Electrical System

Block Diagram about the flat iPF5000 Series Print and check Vh
cable (short) ⑤a output on the main Replace the power PCB
controller (21.5 V) Abnormal
4-4
⑪Irregular non-ejection Suspect a fault in the head T11 Possibly faulty ink supply system
Replace the head
4-5
T04 Information required to request investigation
In requesting investigation following the occurrence of output problems with an application, please collect the following
information:
1. Application information
・ Application name and version
・ Occurrence data
Data should be approved by the customer. And it should be decreased to the minimum volume with which the
problem can still be confirmed.
・ Problem handling procedures
List individual procedure performed.
・ Explanation of user complaints (if defects are found in the print results)
NG Print result (attach sheets showing the specific location of the problems and other relevant information)
OK Print result (results expected by customer)
2. PC information
・ Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
・ Driver and other settings in effect at the time of failure occurrence (-> T07).
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
・ PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
4-6
T05 Collecting a PRN File (Windows only)
Windows printer driver
Right-click on a printer on the printer list and then

click [Properties]
On the [Ports] tab, take notes of the port checked
Check [FILE:] for the Port
If you print in this condition, a dialog box appears

prompting you to specify where to save the file and
under what file name; specify these
Reset the printer to the port noted above when the

process is complete
HDI driver
In the AutoCAD print dialog box, check [Plot to file]

and print
Macintosh
Macintosh does not provide a means of collecting a PRN file
4-7
T06 Collecting PC Detailed Information
※Note
PC detailed information can be collected by following the steps suggested below. When taking back the collected information
with you, be sure to seek approval from the customer.
If necessary, edit the information in the file collected so that it contains only information accepted by the customer before
taking it back with you.
Windows
Choose [Start] → [Run...], type “msinfo32” and

click [OK]
Choose [File] → [Export]
Specify the file you want to save
4-8
Macintosh
Choose [Apple] → [About This Mac]
Click [More Info...]
Choose [File] → [Save]
Set [Plain Text] as a format and select

the file you want to save
4-9
T07 Collecting Printer Driver Settings
After configuring a print job with an application, collect print driver settings before clicking Print.
If the [Printing Preferences] dialog box has a [Support]

tab
Click the [Support] tab
Click [Settings Summaries…]
Click [Copy] to copy the document to the clipboard.

Open a text editor, such as Notepad, paste it and
save the file.
4-10
If the [Printing Preferences] dialog box does not

have a [Support] tab
Click the [Profiles] tab in the [Printing Preferences]

dialog box and click [Add…]
Type a name and click [OK]
Select the profile just added and click [Export…]
Select a file name and save the file

* You can import the file just saved to confirm its
settings by choosing [Import…] in the [Profiles]
tub.
4-11
Macintosh
Support screen
Click [Settings] in the Support screen or [Details] in
the Version Information screen
Version Information screen
Specify the folder in which to save the file, as well

as the file name, and click [Save]
T08 Driver Function Description
To be added in the upcoming edition.
4-12
T09 Collecting Status Information
Windows
Click [Status Saving] on the [Information] tab in

the status monitor
Status information is written to a specified file as

text data
Macintosh
Click [Settings] in the printer driver utility panel,

and then click [Status Display/Saving] in the
[Information] tab
Check [Save File] and click [OK]
4-13
T10 Collecting Screen Shots
Windows
Screen as a whole Press the [Print Screen] key
Current window Press the [Alt] + [Print Screen] keys
Macintosh
Specified area After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse
Current window After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key
4-14
T11 Ink Supply System Fault Isolation Tool
Can be checked without removing the outer covering
Adjacent
Check the tube for ink Little or no ink left Flow 1
three colors
T02 Purge fault isolation

Pull out the carriage
Else Flow 2
T14
Check to see if the head ink supply Properly connected (check Air leak isolation
joint is properly connected also for lever cracks)
Check to see if foreign matter is

not stuck in the purge cap and Remove the foreign matter
wiper
Cannot be checked without removing the outer covering
A gap of about 8 mm iPF5000 Series: Photo 1

Check the carriage position on capping 2F26
(Photo 1) Other than iPF5000 Series: Photo 2
Lower the cap and check its gap from Parallel with a gap of 2 mm
Flow 1 Purge fault isolation
the head (Photo 3)
Check the tube at the position not

Sufficient ink left Flow 2 Air leak isolation
visible above
Little or no ink left Adjacent three colors Flow 1

Purge fault isolation
T02
Else Flow 2
Air leak isolation
Photo 1 iPF5000 Series Photo 2 Other than iPF5000 Series
About 8 mm
About 8 mm
Photo 3
About 2 mm
4-15

Flow 1 moves up and down and that the wiper Replace the purge unit
blade moves forward and backward (*1) Not movable
Movable
Check the lip of the cap Replace the purge unit

*1 Sequence of checking the purge unit Flawed
for normal operation
Not flawed
①The cap moves down. Flow 2 Air leak isolation
②The wiper blade moves forward
and backward.
③The cap moves up. Is the absorber in the cap elevated? Correct the elevation
Turn the gear clockwise (toward a Yes
triangular mark) by giving it 11.25 turns No
to complete one cycle of operation. Flow 2 Air leak isolation
Cap Wiper blade
Lip
Absorber
Direction of gear rotation Gear
Flow 2 Open the cap to locate air leaks.
Open the supply Air leak from the supply Replace the tube (for the iPF5000 Series, the tube is
valve Ink drops unit integrated into the supply unit)
Leak from the joint unit (head joint, tube, supply unit)/replace
Possibly faulty head
Normal Flow 3
No ink drops
Head lever
Joint unit
Tube lever
Flow 3 Fill the tube with air to check the behavior of the ink.
Open the ink supply valve for about 2

Pull out the carriage Open the tube lever seconds, observing the behavior of Close the tube lever Flow 4
the ink in the tube
T14 * Do not open the head
lever.
4-16
Flow 4 Isolate faults from the behavior the ink (air) in the tube.
Fill the tube with air Check the tube for Correct the bend or Replace the tube or
(Flow 3) Cannot fill the tube bend or squash squash the supply unit
(clogged)
Can fill the tube
(normal)
Start the printer in service Switch off the printer and Check the behavior (air)
mode and perform Replace the purge unit Faulty purge
pull out the carriage of the ink in the tube Still
Cleaning B
Replace the supply unit Air leak
(Cleaning B consumes about 5 g T14 Moving
of ink per ink.)
Ink Supply Valves
■iPF5000 Series
■iPF700 Series
■iPF800/iPF8000 Series
4-17
T12 Purge Unit Fault Isolation Tool
Remove Check the purge unit for

Remove the foreign matter
the cover presence of foreign matter Foreign matter found
No foreign matter found If the foreign matter is a hard substance,
replace the purge unit

moves up and down and that the wiper Replace the purge unit
(*1) Not movable
blade moves forward and backward
Movable
Replace the
Switch on Replace the purge unit main PCB
Movable Totally not movable
Abnormal
*1 Sequence of checking the purge unit for
normal operation With the purge unit being
① The cap moves down. removed from the main unit,
② The wiper blade moves forward and Switch off once
switch on the power and Normal 2F26
backward. check for operations
(*1)
Carriage
③ The cap moves up.
Turn the gear clockwise (toward a triangular
inoperable
mark) by giving it 11.25 turns to complete one
cycle of operation.
Lock pin
Wiper blade
Cap
Direction of gear rotation Gear
4-18
T13 Carriage encoder installation fault isolation tool
Check the mounting leaf spring for

deformation
Check the carriage encoder

Fix the leaf spring
for slacks
Check the coil for elongation

(iPF8000 Series)
Replace the coil
Is the carriage encoder film

inserted in the sensor groove Fix
on the carriage side?
Is the positional relationship

of the carriage encoder film Fix
with the support plate
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover)
Unplug the printer when the carriage has

Switch on the printer with the top cover moved to about the middle after being
iPF5000 Series
open detection sensor disabled unlocked
18 to 28 seconds after the printer is switched on

iPF800 Series
iPF700 Series Choose [Main Menu] → [Maintenance] Check and close the top cover
→ [Replace rail cleaner] → [Yes]
iPF8000 Series
4-19
T15 Recommended head adjustment procedure
* Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head
height to “Low” and perform the adjustment.
Perform automatic head Reset the head height to

iPF5000 Series adjustment in User mode (details) [Automatic]
iPF700 Series
Adjust the head
inclination
iPF800 Series
V1.23 or later (CR_REG factory-executed)
Load photo glossy paper in the

Check the firmware
iPF8000 Series Upgrade to the latest version maximum size that can be loaded
version number V1.20 or earlier and execute CR_REG (*)
* Choose [Service Mode] → [Adjust] → [CR_REG] → [EXECUTE] → [YES] and click [OK].
T16 Recommended band adjustment procedure
Check no unusual loads are placed on paper feeding

and rewinding
Choose [Main Menu] → [Print Adjustment] → [Automatic

Band Adjustment] → [Standard Adjustment] → [Yes] With non-recommended paper, perform Detailed Adjustment.
Is any print error detected by running Nozzle Check

Print in User mode? 2F2F Non-Ejection Error
Abnormal
Normal
Band Fine Adjustment procedure

Perform Band Fine Adjustment
① Print the data in error.
Abnormal ② When printing has started, press the [Online] button to pause
the printing.
③ Press the [Menu] button to open the [Now Printing] menu.
For the iPF700/iPF800 Series, perform Head Inclination ④ Select [Band Fine Adjustment] using the [↑] and [↓] buttons.
Adjustment ⑤ Choose a numeric value using the [↑] and [↓] buttons
(between -5 and +5).
Abnormal
⑥ Press the [Online] button to resume the printing and confirm the
image.
The problem could be remedied by selecting [Perform ⑦ If the problem persists, repeat steps ② to ⑤.
automatic head adjustment with the head height being
lowered] or [Print in an upper print mode]
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing.
To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint]
beforehand.
With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image
Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
4-20
T17 Electrical ejection fault isolation tool
Check flat cable ③a for proper connection to Confirm that the connector is locked,
Reinsert the connector
the main controller Abnormal and is not inserted slantwise.
Normal
With the printer switched off, do the following:

- Clean head contact pin ⑦ with a blower.
- Remove and reinsert the head (three Continuity check Normal
times). Check for a disconnection between Flow 1
* After unlocking the carriage in T14, pull it iPF5000 Series flat cable ③a and contact pin ⑦
out and then remove and reinsert the head.
Abnormal Replace the carriage

T18
unit (*1)
Replace the carriage

Replace the carriage relay PCB
iPF700 Series unit (*2)
The iPF700 does not allow continuity checking between ③a and ⑦ (because such checking
requires the intervention of the IC on the carriage relay PCB)
Flow 2
Flow 1 Replace the main controller Replace the printhead Replace the carriage unit
Check flat cables ③b and ⑤a for Continuity check

proper connection to carriage Check for a disconnection between Replace flat cable
Flow 2 (long) ③
relay PCB ④ (contact check) a and b of flat cable (long) ③ Disconnected
Normal
T18
Continuity check
Check for a disconnection between Flow 1
flat cable ③a and contact pin ⑦ Normal
T18 Abnormal
relay PCB

unit (*2)
*1 It takes a long time to replace the flexible cable (long) and the head relay PCB individually. (It’s
better to replace the whole unit.)
*2 It takes a long time to replace the flexible cable (short) and the head relay PCB individually. (It’s
better to replace the whole unit.)
4-21
Electrical System Block Diagram
① Power PCB
③Flat cable (long)
⑥Carriage PCB
a b
⑦Contact pin
②Main controller
⑧Printhead
iPF5000 Series Carriage Unit
①Power PCB ③Flat cable (long)

④Carriage relay PCB
⑤Flat cable (short)
⑥Head relay PCB
a b a b
⑦Contact pin
②Main controller
⑧Printhead
iPF800/iPF8000 Series Carriage Unit iPF700 Series Carriage Unit
4-22
■iPF5000 Series PCB layout
メインコントローラ
Main controller 電源基板
Power PCB
メンテナンスカートリッジ中継基板
Maintenance cartridge relay PCB
Roll media unit PCB

ロール紙ユニット基板
Carriage PCB
キャリッジ基板
操作パネル基板
Operation panel PCB
Carriage relay PCB

キャリッジ中継基板
Power
電源基板 PCB
HDD
HDD
Main controller
Operation
操作パネル基板 panel PCB
Head relay PCB

ヘッド中継基板
Maintenance cartridge relay PCB

メンテナンスカートリッジ中継基板
4-23
Head relay PCB

ヘッド中継基板キャリッジ中継基板
Carriage relay PCB
Lower 下段ロール紙ユニット中継基板
roll media unit relay PCB 操作パネル基板
Operation panel PCB
下段ロール紙ユニット基板
Lower roll media unit PCB
Power
電源基板PCB
Main controller
HDD
HDD
電源基板
Power PCB メインコントローラ
Main controller
ヘッド中継基板
Head relay PCB キャリッジ中継基板
Carriage relay PCB
HDD
HDD
Take-up relay PCB

巻き取り中継基板
巻き取り基板
Take-up PCB Operation
操作パネル基板 panel PCB
4-24
T18 Flat Cable Fault Isolation Tool
Example 1: 0.5 mm-pitch flat cable disconnection check

CR2032 1. Connect flat cables 3a and 3b under test to connectors J02 and J01
of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J01.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
J01 this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, which
J02
means a partial disconnection.
Example 2: 1 mm-pitch flat cable disconnection check
J03 1. Connect flat cables 3a and 3b under test to connectors J1002 and
J1001 of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J1001.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
J1001 this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, which
J1002
means a partial disconnection.
■Sample connection
Flat cable checker Flat cable checker
* No battery is required for

a PCB having its flat Button battery
cable connected to J02. CR2032
J01
J02
a b
③Flat cable (long)
④Carriage relay PCB

②Main controller
《Supplement information》
The example above explains how the tool works on occurrence of a micro crack in the flat cable. If a complete
disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
4-25
Example 3: Main controller and head contact pin continuity check
1. Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation.
2. Connect flat cable ③a under test to connector J02 of the flat cable checker.
3. Connect the ― terminal of the tester to any grounding terminal (GND as shown below).
4. Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for
continuity.
5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for
continuity. (An example of making a continuity check on E-chip signals is shown below.)
■Nozzle check print and chip layout (Double-head model example）
A B C
Left
head
D E F
A B C
Right
head
D E F
Layout of head contact pins exposed with the head removed
A F
B A B F E
C A C C D D E E
C B B A C D E F F E D
GND GND A B C D E※ F GND GND GND
GND GND GND A B D F GND GND

Tester
*Inaccessible for checking on the iPF5000 Series.
4-26
T19 Special Mode for Servicing
1. Service Mode
Service mode is used to set up the main unit and check its operations. Its functions include:
・View and print Print Inf

・Print nozzle check patterns with the non-discharging nozzle backup feature turned off
・Clear error logs
・Check sensor operation (I/O displays)
(1)Invoke and exit service mode

The procedure to invoke download mode varies depending on whether the model is with or without [Navigate] button.
Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously.
Model with [Navigate] button: Switch on the printer while pressing the [Load] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
※ The printer, when started in service mode, comes up with the startup error check disabled. When the repairs
are complete, be sure to start the printer in normal mode to check its operations.
Model without [Navigate] button
Model with [Navigate] button
4-27
(2）Print Print Inf

Collect information to aid in fault isolation from error logs, etc. in the main unit.
【[SERVICE MODE] ＞ [DISPLAY] ＞ [PRINT INF] ＞ [YES]】
(3) Nozzle Check Print

To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off.
【[SERVICE MODE] ＞ [ADJUST] ＞ [PRINT PATTERN] ＞ [NOZZLE 1]】
(4) Clear error logs

Clear those service engineer calls that are prefixed with E (in the event of inability to start the printer).
Having fixed the errors, simply start the printer in service mode to let the calls cleared.
(5) I/O displays

I/O displays designate the status of the port I/O signal of each sensor or switch as “0” or “1.”
【[SERVICE MODE] ＞ [I/O DISPLAY] ＞ [I/O DISPLAY 1]】
【[SERVICE MODE] ＞ [I/O DISPLAY] ＞ [I/O DISPLAY 2]】
【[SERVICE MODE] ＞ [I/O DISPLAY] ＞ [I/O DISPLAY 3]】(only iPF650/750 series, iPF6300/8350/8300)
Display Explanation
I/O DISPLAY 1
００００００００００００００００
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
I/O DISPLAY 2
００００００００００００００００
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
I/O DISPLAY 3
００００００００００００００００
↑
①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
Display Explanation Target series

position
① Pump cam sensor 0: Sensor on, 1: Sensor off Common
I/O DISPLAY 1
② Ink valve open/close sensor R 0: Sensor on, 1: Sensor off Common

③ Ink valve cam sensor L 0: Sensor on, 1: Sensor off 8000
④ Ink valve cam sensor R 0: Sensor on, 1: Sensor off 800/8000
⑤ Spur cam sensor 0: Sensor on, 1: Sensor off 5000
⑥ Lift cam sensor 0: Sensor on, 1: Sensor off 5000/650/750/800/8000
⑦ LF roller HP sensor 0: Sensor on, 1: Sensor off Common
⑧ Top cover sensor 0: Cover open, 1: Cover closed Common
⑨ Carriage cover sensor 0: Cover open, 1: Cover closed 700/800/8000
⑩ Tank cover sensor R 0: Cover open, 1: Cover closed Common
⑪ Tank cover sensor L 0: Cover open, 1: Cover closed 650/750/8000
⑫ LF_PE sensor 0: Sensor on, 1: Sensor off 5000
⑬ Cassette paper detection sensor 0: Sensor on, 1: Sensor off 5000
⑭ Cassette detection sensor 0: Sensor on, 1: Sensor off 5000
⑮ Prefed paper detection sensor 0: Sensor on, 1: Sensor off 5000
⑯ Cassette cam sensor 0: Sensor on, 1: Sensor off 5000
4-28

position
① Roll path sensor 0: Sensor on, 1: Sensor off 5000
I/O DISPLAY 2
② Roll cam sensor 0: Sensor on, 1: Sensor off 5000

③ Cutter lift sensor 0: Sensor on, 1: Sensor off 5000
④ Cutter right edge sensor 0: Sensor on, 1: Sensor off 5000/650/750/800
⑤ Cutter left edge sensor 0: Sensor on, 1: Sensor off 5000/650/750/800
⑥ Carriage HP sensor/Lift cam sensor 0: Sensor on, 1: Sensor off 700/650/750/800/8000
⑦ Pressure release sensor 0: Pressure release, 1: Pressure 700/800/8000
⑧ Paper sensor 0: Paper not available, 1: Paper available 700/650/750/800/8000
⑨ Roll Paper rotation detection sensor 0: Sensor on, 1: Sensor off 8000
0: Roll Paper unit not available,
⑩ Roll unit detection 5000
1: Roll Paper unit available
0:Cutter unit not available
⑪ Cutter unit detection 5000
1: Cutter unit available
0: Paper take-up unit not available,
⑫ Paper take-up unit mount detection 800/8000
1: Paper take-up unit available
⑬ Paper take-up unit sensor 0: Sensor on (low), 1: Sensor off (high) 800/8000
⑭ Ink valve open/close sensor L 0: Sensor on, 1: Sensor off 700/650/750/800/8000
⑮ Air-through valve open/close sensor R 0: Sensor on, 1: Sensor off 650/750/800
⑯ Air-through valve open/close sensor L 0: Sensor on, 1: Sensor off 650/750/800

position
① Release lever lock sensor 0: Sensor on, 1: Sensor off 650/750
I/O DISPLAY 3
② Pinch roller pressure release detection

0: Pressure release, 1: Pressure 650/750
switch
③ Shutter HP sensor 0: Sensor on, 1: Sensor off 650/750
④ （Not used） Common
⑤ （Not used） Common
⑥ （Not used） Common
⑦ （Not used） Common
⑧ （Not used） Common
Broken flexible cable detection
⑨ 0: Conduction, 1: Broken 650/750
（J3601 pin no. 50）
⑩ 0: Conduction, 1: Broken 650/750
（J3601 pin no. 1）
⑪ 0: Conduction, 1: Broken 650/750
（J3602 pin no. 50）
⑫ 0: Conduction, 1: Broken 650/750
（J3602 pin no. 1）
⑬ 0: Not broken, 1 broken 8300 only
（J3501, J3502, J3601, J3602）
⑭ （Not used） Common
⑮ （Not used） Common
⑯ （Not used） Common
4-29
2.PCB Replacement Mode

PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB.
At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the
firmware consistent.
(1) Invoke and exit PCB Replacement Mode

This is the same way as you invoke Service Mode.
Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the [Information]
button simultaneously.
Model with [Navigate] button: Switch on the printer while pressing the [Load] button and the [Navigate] button
simultaneously.
To exit Replacement Mode, switch off the printer, then back on.
Model without [Navigate] button
Model with [Navigate] button
4-30
(2) Using PCB Replacement Mode

① Start in PCB Replacement Mode.
The message “REPLACE MODE / CPU BOARD” appears on the display.
②Select the board you want to replace with the [<] and [ >] buttons and press the [OK] button.
CPU BOARD: Select if the main PCB has been replaced.
MC BOARD: Select if the maintenance cartridge relay PCB has been replaced.
③When the message “Turn off printer.” appears to signify the completion of restore, switch off the printer to exit PCB
Replacement Mode.
3.Download Mode
Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or
when it is necessary to replace the main controller.
The procedure to invoke download mode varies depends on whether the model is with or without [Navigate] button.
Model without [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Information] button
simultaneously.
Model with [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
To exit Download Mode, switch off the printer, then back on.
Use the service tool “L Printer Service Tool” to upgrade the firmware. For the latest release of the firmware see Technical
Information.
4-31
T20 Cleaning operation
1. Manual cleaning
1-1. Cleaning A (Normal suction)
The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions
※About 1 to 2 g of ink is consumed for each color per head.
1-2. Cleaning B (Normal suction, high)

The purge pump is driven, with the ink supply valve closed, to increase the internal negative pressure. Then
when the valve is released, the ink infiltrate the head at once, eliminating the air accumulated in the liquid
chamber in the filter under the head.
2. Automatic Cleaning
2-1. Initial Filling
The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning
operation to Cleaning B.
※The longer the tube is, the more ink is consumed.
※About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared
with about 45 to 55 g (36-, 44- and 60-inch models).
2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction)
Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B.
※About, 5 to 7 g of ink is consumed for each color per head.
2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment)
Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B.
2-4. Head Replacement (Draining the head you want to replace and filling the new head with ink)
※About 17 g of ink is consumed for each color per head.
4-32
Chapter 5
Miscellaneous Information

Chapter 6 Miscellaneous Information
1. How to interpret Print Inf

*Print Inf is updated each time the printer is switched on and off.
■Case of iPF700
Canon imagePROGRAF iPF700 PRINT INF
Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 Device address/model (36-inch machine)/LF
type (0: old/1: new)/ambient
SYSTEM
temperature/present paper size
TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7
HEAD S/N:483B0000 HEAD LOT:166K23B0 Head serial number and lot number
INK
Number of days elapsed since ink tanks
C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 were mounted
WARNING
01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 05:01061000-1021
06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 10:01810102-1002
11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 15:01800500-1010 Warning and error
16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 20:01810106-1006 histories (latest 20
occurrences)
ERROR
01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 05:03810206-2586
06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 10:03063000-2E08
11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 15:03063000-2E08
16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D 20:03010000-200D
INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Remaining ink detection OFF execution history
COUNTER
PRINTER
LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3
LIFE A:11440 B:9815 C:992 D:258 E:0 F:0 Cumulative print counts in environments A to F
(all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of
times of cutter operation/number of times of
wiping/remaining MTC
CARRIAGE Cumulative print time (h)/cumulative CR drive time (h)/
PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 cumulative CR scan count (scans)/cumulative CR scan
distance (reading x 210 mm)/cumulative capping count
PURGE
Cleaning count (A: automatic/M: manual)
CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 1: Normal suction (equivalent to Cleaning A) 2: Ink level
CLN-M : 1:8 4:2 5:0 6:10 TTL:20 adjustment 3: Initial filling 4: Ink drainage on head
replacement 5: Ink drainage on shipping 6: Normal
suction (high) (equivalent to Cleaning B) 7: Aging 8:
Flushing 10. Ink filling on secondary shipping 11: Ink
filling after head replacement 15: Dot count low
suction 16: Precipitated ink agitation 17: Low suction
Clear counts
Ink interval usages/cutter replacement
CLEAR count/MC replacement count/head (R)
replacement count/head (L) replacement
INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 count (F-models)/replacement counts by
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 unit (A to V)
UNIT M EXC.:0
Factory mode usage count
FACTORY CNT.:1
Replacement counts
EXCHANGE Cutter replacement count/maintenance cartridge
replacement count/head replacement count/PCB
CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0
replacement count/replacement counts y unit (A to V)
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0 Secondary shipping count
DETAIL-CNT
MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 MCT media registration count
N-INKCHK : C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Refill ink loading history
0: No loading history/1: Loading history exists
5-1
Cumulative usage ink usage (INK: genuine ink, NINK: refill

INK-USE1 ink)
INK C :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml

TTL :4046.6ml
NINK C :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
TTL :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink)
INK-USE2
INK C :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
TTL :4046.6ml
NINK C :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
TTL :0.0ml
INK-EXC Ink replacement count (INK: genuine ink, NINK: refill ink)
INK C :27 M :25 Y :19 MBK :31 MBK2:25 BK :22
TTL :149
NINK C :0 M :0 Y :0 MBK :0 MBK2:0 BK :0
TTL :0
MEDIA 1 MEDIA 2 MEDIA1 to 7: Names of the

seven media having the
NAME :Plain Paper NAME :HW Coated
largest print areas
TTL : 669.0 m2 7201.5 sq.f TTL : 55.6 m2 599.5 sq.f MEDIA OTHER:
ROLL : 668.9 m2 7200.1 sq.f ROLL : 55.6 m2 599.5 sq.f Information about the areas
used by other media
CUTSHEET : 0.1 m2 1.3 sq.f CUTSHEET : 0.0 m2 0.0 sq.f
MEDIA 3 MEDIA 4 TTL: Cumulative area
NAME :Coated Paper NAME :Syn. Paper ROLL: Cumulative roll
media area
TTL : 22.8 m2 245.7 sq.f TTL : 7.7 m2 83.9 sq.f
CUTSHEET: Cumulative
ROLL : 22.8 m2 245.7 sq.f ROLL : 7.7 m2 83.9 sq.f cut sheet area or cassette
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 0.0 m2 0.0 sq.f paper area
MEDIA 5 MEDIA 6
NAME :HW SemiGl Photo NAME :Glossy Photo
TTL : 4.1 m2 44.3 sq.f TTL : 1.6 m2 17.4 sq.f
ROLL : 4.1 m2 44.3 sq.f ROLL : 1.5 m2 16.7 sq.f
MEDIA 7 MEDIA OTHER
NAME :Semi-Gl Photo NAME :OTHER
TTL : 1.5 m2 16.7 sq.f TTL : 4.0 m2 43.6 sq.f
MEDIA SIZE1 ROLL P-SQ/P-CNT Print areas by physical size (roll

paper)
36-44: 1213.4 m2 13061.0 sq.f 19455
24-36: 112.1 m2 1207.0 sq.f 1798
A4 sheet equivalents
17-24: 77.9 m2 838.5 sq.f 1249
-17 : 0.0 m2 0.0 sq.f 0
MEDIA SIZE2 ROLL D-SQ/D-CNT Print areas by data size (roll paper)
*Not functional at present.
36-44: 1230.8 m2 13248.9 sq.f 19735
24-36: 132.2 m2 1423.2 sq.f 2120
17-24: 85.2 m2 917.7 sq.f 1367
-17 : 0.0 m2 0.0 sq.f 0
MEDIA SIZE1 CUT P-SQ/P-CNT Print areas by physical size (cut
sheets)
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0
17-24: 0.0 m2 0.0 sq.f 0
-17 : 0.1 m2 2.0 sq.f 3
Print areas by data size (cut sheets)
MEDIA SIZE2 CUT D-SQ/D-CNT *Not functional at present.
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0
17-24: 0.0 m2 0.0 sq.f 0
-17 : 0.1 m2 2.0 sq.f 3
5-2
HEAD
HEAD DOT
（b）CNT.1 Cカウンタ情報
:26747 M :28070 Y :35399 Current head dot count
MBK :33077 MBK2:33090
■定期交換部品／消耗部品のカウンタ（iPF700 の例） BK :14766
TTL:171152
HEAD DOT CNT.2 C :68870 M :67817 Y :78644 Cumulative head dot count
MBK :87470 MBK2:87533 BK :39530
TTL:429867 ① Status indication corresponding to Status
counts (OK, W1, W2, E)
② Number of days elapsed after setting
③ Count
④ Durability value (equivalent to a threshold that
PARTS COUNTER ① ② determines W2/E)
③ ④ ⑤ Usage ratio (count ratio to the durability value)
COUNTER A : OK 703 ⑤ ⑥
⑥ Cumulative count
PARTS A1 : 66.5 428.6 15% 66.5
COUNTER A: Waste ink absorber
PARTS A2 : 3.0 233.3 1% 3.0 Count (dot count mL)
COUNTER D : OK 703 D1: CR bearing
Count (reading ×210 mm)
PARTS D1 : 494227 11333333 4% 494227
D2: Encoder sensor
PARTS D2 : 429867 14100000 3% 429867 Count (Total ink ejection rate in multiples of one
PARTS D3 : 390 4550 8% 390 million dots)
D3: Carriage height changing cam
COUNTER F : OK 703 Count (rotation count)
PARTS F1 : 119067 3740000 3% 119067 F1: Ink supply system (tube, flexible cable)
Count (CR scan count)
COUNTER H : OK 703 H1: Purge unit
PARTS H1 : 3507 50000 7% 3507 Count (controller cam rotation count)
K1: Non-ejection unit
COUNTER K : OK 703
Count (non-ejection operation count)
PARTS K1 : 155 6000 2% 155 M1: CR motor
COUNTER M : OK 703 Count (CR drive time h)
PARTS M1 : 44 1500 2% 44
Ink saving mode ON/OFF indication

PV AUTO JUDGE : ON(NORMAL) , 1 ON indicates either Normal or Low.
The value indicates the number of times
entered.
■Periodically replaced/consumable parts counter (iPF8000 example)
PARTS COUNTER
COUNTER A : OK 682
D4: Tube unit
PARTS A1 : 9.7 3028.6 0% 9.7 Count (CR scan count)
PARTS A3 : 26.8 890.5 3% 26.8 D5: Multisensor
※ iPF9100/9000S/8100/8000S/820/810/
PARTS A4 : 1.5 890.5 0% 1.5 6200/6100/610/605/5100/510
PARTS A5 : 0.4 651.4 0% 0.4 Count (Total ink ejection rate in multiples of one
million dots)
PARTS A6 : 65.9 666.7 9% 65.9 P1: LF adjustment
COUNTER D : OK 682 Count (feeding direction: reading x 210 mm)
V1: Mist collection duct
PARTS D1 : 1068174 33333333 3% 1068174 Count (dot count mL)
PARTS D2 : 800422 48000000 1% 800422
PARTS D3 : 3242 60000 5% 3242
PARTS D4 : 247999 7360000 3% 247999
COUNTER H : OK 682
PARTS H1 : 4691 50000 9% 4691
COUNTER K : OK 682
PARTS K1 : 178 50000 0% 178
COUNTER M : OK 682
PARTS M1 : 91 3400 2% 91
COUNTER P : OK 682
PARTS P1 : 19869 285714 6% 19869
COUNTER V : OK 682
PARTS V1 : 9.6 2706.7 0% 9.6
5-3
■Periodically replaced/consumable parts counter (iPF5000 example)
PARTS COUNTER
COUNTER A : OK 796
PARTS A1 : 0.0 36.1 0% 0.0
B1: Platen duct
COUNTER B : OK 796 Count (dot count mL)
PARTS B1 : 0.0 48.3 0% 0.0 L1: Non-discharging unit
Count (non-ejection count)
COUNTER D : OK 796 Q1: Cassette pickup roller
PARTS D1 : 179143 13028571 1% 179143 Count (Cassette pickup count)
R1: Spur lift cam
PARTS D2 : 97344 6700000 1% 97344 Count (Total paper feed count)
PARTS D3 : 158057 16500000 0% 158057 V1: Mist collection system
Count (dot count mL)
PARTS D4 : 4733 60000 7% 4733
COUNTER F : OK 796
PARTS F1 : 97344 4000000 2% 97344
COUNTER H : OK 796
PARTS H1 : 2586 50000 5% 2586
COUNTER L : OK 796
PARTS L1 : 111 12500 0% 111
COUNTER P : OK 796
PARTS P1 : 6 750 0% 6
COUNTER Q : OK 796
PARTS Q1 : 1572 27500 5% 1572
COUNTER R : OK 796
PARTS R1 : 1697 27500 6% 1697
COUNTER V : OK 796
PARTS V1 : 0.0 15.2 0% 0.0
■Other display items (iPF8000S example)

Calibration history
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
Calibration History (Last 20times) Up to 20 cycles printed (or as many as there are histories if
less than 20 cycles)
Date Action Media Temp[C]/Humid[%] Date/Action/Media/Temp/Humid
1: 2008/08/18 0
2: 2008/08/06 0
3: 2008/08/04 2 Glossy Photo 25/ 57
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
If the multisensor has been replaced, the new unit version
Multi Sensor prints in the Media field (00/01).
The contents of the first 32 bytes of EEPROM also print.
Unit Ver : 01 Unit Ver/DATA
DATA :
02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00
20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG adjustment values (iPF8000/8000 Series only)
iPF8000S, iPF9000S: C2/BK/C
CR REG iPF8000, iPF9000： B/M/Y
※All values appear as 0 if CR_REG is yet to be executed.
C2
15 9 5 2 1 -1 -2 -3 -2 -2 0 2 4 5 7 7
8 9 10 11 12 12 12 11 10 9 8 7 6 5 5 4
3 1 0 -2 -4 -4 -4 -3 -1 2 0
BK
12 9 7 5 4 3 2 1 1 2 3 4 5 6 7 7
8 9 10 11 11 12 11 11 10 9 8 7 7 6 6 5
5 4 2 1 -1 -2 -2 -1 0 3 0
C
-6 -5 -4 -4 -4 -3 -2 -2 -1 -1 -1 -2 -2 -3 -3 -3
-3 -3 -3 -4 -4 -4 -4 -4 -4 -4 -4 -3 -3 -3 -3 -2
-2 -2 -2 -1 -1 -1 -1 0 0 0 0
5-4
■Case of iPF650/750
Header
Canon imagePROGRAF iPF755 PRINT INF Model/Version of Firmware, Boot and MIT
Firm:01.00 Boot:01.24 MIT(DBF):5.00 MIT(DB):1.08 Body S/N/Print date of PRINTINF
S/N:AAAG0001 Date:2010/04/01
Body serial no./model (36-inch
machine)/LF type (0: old/1: new)/ambient
temperature/present paper size/no. of
SYSTEM elapsed day after installation
S/N:AAAG0001 TYPE:36 -LF:0 TMP:-1 RH:-1 SIZE-LF:0.0 -CR:610.8 AFTER INST:148
HEAD INK
S/N:20750000 LOT:169G04D1 C:17 M:48 Y:31 MBK:48 MBK2:48 BK:35 Head serial number and lot number
WARNING Number of days elapsed since ink
01:03/10 14:49 1041 00000CB2 02:03/10 12:34 1047 00000CA1 tanks were mounted
03:02/17 15:52 1041 000009C6 04:02/17 15:03 1041 000009C4
05:02/16 21:28 1003 00000734 06:02/09 15:46 1402 000006A7
07:02/09 15:43 1002 000006A7 08:02/09 12:14 1002 00000697
09:02/09 12:11 1002 00000697 10:02/09 12:08 1002 00000697
11:02/08 16:18 1002 00000656 12:01/22 13:52 1041 00000601
13:01/22 13:51 1041 000005FC 14:01/22 10:28 1041 000005F7
15:01/21 12:00 1041 000005F2 16:01/06 07:33 1007 000004DA Warning and error histories (latest 20
occurrences)
17:01/06 07:33 1006 000004DA 18:01/06 07:33 1000 000004DA
19:01/05 17:47 1007 000004CA 20:01/05 17:47 1006 000004CA Error occurrence date (mm/dm/hh/ss)
ERROR /print at occurrence/Error history (last 4digits)/
01:03/16 16:27 2010 00000D04 02:03/08 09:56 2E33 00000C39 No. of printed sheet (A4 sheet equivalent)
03:03/05 16:53 2E05 00000C36 04:03/05 16:49 2E05 00000C33
(Lowest number is the most recent)
05:03/05 16:48 2010 00000C33 06:03/05 16:48 2E05 00000C33
07:03/05 16:47 201A 00000C33 08:03/05 16:47 2E05 00000C33
09:03/05 16:46 2E0C 00000C33 10:03/01 16:52 2F38 00000B4D
11:03/01 13:42 2010 00000B09 12:02/26 14:17 2010 00000B09
13:02/26 10:09 2F21 00000AFA 14:02/17 12:04 2E37 000008F7
15:02/17 11:58 2E1B 000008F7 16:02/16 21:34 2E37 00000734
17:02/16 21:32 2E1B 00000734 18:02/12 11:59 2520 000006AB
19:02/12 11:51 2527 000006AB 20:02/12 11:51 2526 000006AB
JAM
01:02/03 16:06 200C Jam history/Occurrence date
01:3 02:1 03:* 04:1 05:2 06:* 07:* 08:2 01:Category (1.CR error, 2. Jam, 3. Failed feeding 4. Failed cutting)
09:* 10:* 11:* 12:PremPlainPpr 80 02: Media format: (1. Roll media, 2. Cut sheet)
02:12/28 13:59 200C
01:3 02:1 03:3 04:1 05:2 06:* 07:3 08:2 03: Jam timing (1.Feed, 2.Print, 3. Eject)
09:1 10:636 11:* 12:Plain Paper HQ 04: Width detection OFF mode (1:ON, 2.OFF)
**:**/** **:** **** 05: Head height (0:SL (1.0mm), 1:L(1.3mm), 2:M1(1.8mm), 3:M2(2.0mm),
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:*
4:M3 (2.2mm), 5:H(2.6mm)
09:* 10:* 11:* 12:*
**:**/** **:** **** 06: Platen shutter position: (1. Fully close, 2.Only HP side open, 3.1/4 open, 4.1/2
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* open, 5.3/4 open, 6.Fully open)
09:* 10:* 11:* 12:* 07: Cut mode (1:User cut, 2.Eject cut, 3.Auto cut)
**:**/** **:** ****
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* 08: Media feeding environment
09:* 10:* 11:* 12:* 0:A (Temperature 15-25 degrees centigrade/Humidity 40%-60%)
1:B (Temperature 25-30 degrees centigrade/Humidity 40%-60%)
2:C (Temperature 15-30 degrees centigrade/Humidity 10%-40%)
3:D (Temperature 15-25 degrees centigrade/Humidity 60%-80%)
4:E (Temperature15-25 degrees centigrade/Humidity 0%-10%,
Temperature: to 15 degrees centigrade, from 30 degree
centigrade/Humidity 0%-50%[low humidity side not assured])
5:F (Temperature15-30degrees centigrade/Humidity 80%-100%,
Temperature: to 15 degrees centigrade, from 30 degree centigrade
/Humidity 50%-100%[high humidity side not assured])
09: Borderless/Bordered (1:bordered printing, 2.Borderless printing)
10:Print mode label No.
11: Media size (mm)
12: Media type
*: Unknown
5-5
Disable remaining ink detection set history(1.disable set log, 2.no disable
set log
INK CHK
C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet
equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations
time/Cum. wiping operations time/Remaining capacity of the MTC(%)/No. of printed sheet
COUNTER by each language (GARO,HP-GL/2) sheets
PRINTER
LIFE-TTL:3504 LIFE-ROLL:3459 LIFE-CUTSHEET:45
LIFE A:1808 B:189 C:1507 D:0 E:0 F:0
POWER-ON:78 SLEEP-ON:1906 CUTTER:867 WIPE:401 W-INK:72
PDL: GARO:3455 HP-GL/2:49
Driving history Cum.printing time(h)/Cum.carriage moving
time(h)/No.of carriage scan time/Cum. carriage scan distance
(count as 1 by moving 210mm)/Cum. capping times
CARRIAGE
PRINT:29 DRIVE:21 CR-COUNT:83773 CR-DIST.:278173 PRINT-COUNT:776
No. of auto cleaning times

1.Normal suction/2.Ink level adjusting/3.Initial filling/6.Normal suction (strong)/
PURGE 7.Aging/8.Flashing/10.Ink filling after second transportation/11.Ink filling after
head replacement/15.Dot count small suction/16.Sedimented ink agitaion/17.
CLN-A : 1:1 2:1 3:1 6:0 7:0 10:0 11:1 15:0 16:27 17:0 TTL:31
CLN-M : 1:7 4:1 5:0 6:0 TTL:8 Small suction/TTL:Total no. of automatic cleaning operations
No. of manual cleaning times
1. Normal suction/4.Ink draining from head after head replacement/5. Ink
draining before transportation/6.Normal suction(strong)/TTL: Manual cleaning
No. of clear times

Ink section consumption amount/No. of MTC replacement times/No. head replacement
CLEAR
Times/No. of each unit replacement times
INK CONSUME:0 MTC EXC.:0 HEAD EXC.:0
PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0
PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0
PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0
FACTORY CNT.:1
No. of replacement times Maintenance cartridge/Head/Main controller/each unit/No. of
replacement times each unit
EXCHANGE
MTC EXC.:0 HEAD EXC.:1 BOARD EXC.(M/B):0
PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0
PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0
PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0
Detail count
Second transportation/Count of media registered by
DETAIL-CNT
MCT/Count of disable ink remaining level detection
MOVE PRINTER:0 MEDIACONFIG-CNT:2
N-INKCHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
INK-USE1 Cumulative consumption amount of ink

INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2ml(INK: Genuine/NINK: Refilled ink)
TTL:849.0ml
NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml
TTL:0.0ml
INK-USE2 Cumulative consumption amount
INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2mlof ink currently installed ink tank
TTL:849.0ml
(INK: Genuine/NINK: Refilled ink)
NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml
TTL:0.0ml
INK-EXC Cumulative count of ink tank replacement
INK C:7 M:7 Y:8 MBK:7 MBK2:7 BK:12
(INK: Genuine/NINK: Refilled ink)
TTL:48
NINK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
TTL:0
5-6
Status of media usage

Media name/Print area of
7 types of media with lager cumulative print area
MEDIA 1 MEDIA 2
NAME : Prem80forBrdrlss NAME : Plain Paper
TTL : 61.0 m2 657.2 sq.f TTL : 59.6 m2 642.4 sq.f
MEDIA 3 MEDIA 4
NAME : Plain Paper HG NAME : Prem.SemiGl 200
TTL : 32.7 m2 352.4 sq.f TTL : 30.9 m2 333.6 sq.f
MEDIA 5 MEDIA 6
NAME : PremPlainPpr 80 NAME : Plain Paper HQ
TTL : 19.0 m2 204.7 sq.f TTL : 6.9 m2 74.5 sq.f
MEDIA 7 MEDIA OTHER
NAME : Prem.SemiGl 280 NAME : OTHER
TTL : 4.1 m2 44.3 sq.f TTL : 3.9 m2 42.9 sq.f
Print area of roll media by physical size
MEDIA SIZE1 ROLL P-SQ/P-CNT

36-44: 79.5 m2 856.6 sq.f 1276
24-36: 36.5 m2 393.4 sq.f 586
17-24: 39.1 m2 421.6 sq.f 628 Print area of roll meda by data size
0-17: 60.4 m2 650.5 sq.f 969
MEDIA SIZE2 ROLL D-SQ/D-CNT
36-44: 119.3 m2 1284.9 sq.f 1914
24-36: 39.0 m2 420.2 sq.f 626
17-24: 41.4 m2 446.4 sq.f 665
0-17: 67.2 m2 723.7 sq.f 1078
Print area of cut sheet by physical size
MEDIA SIZE1 CUT P-SQ/P-CNT
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0
17-24: 2.8 m2 30.2 sq.f 45
Print area of cut sheet by data size
0-17: 0.0 m2 0.0 sq.f 0
MEDIA SIZE2 CUT D-SQ/D-CNT
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0 A4 sheet equivalents
17-24: 1.4 m2 16.1 sq.f 24
0-17: 0.0 m2 0.0 sq.f 0
5-7
Dot counts of the currently installed printhead

Unit:(x 1,000,000) dots
HEAD DOT CNT.1

C: 38277 M:20120 Y:29283 MBK:10408 MBK2:10407 BK:10934 Cumulative dot count of the printhead
TTL: 119432 Unit:(x 1,000,000) dots
HEAD DOT CNT.2
C: 38271 M:20114 Y:29276 MBK:10402 MBK2:10402 BK:10926
TTL: 119394
Information of the head currently installed
1. Date and time installed (yy/mm/dd)(last 4 times)
HEAD INF.1
2.Removal date (yy/mm/dd) (last 3 times)
1:10/02/08 **/**/** **/**/** 09/11/05 2:10/02/08 **/**/** **/**/**
3.Main unit serial number (last 3 times)
3:AAA70119 AAA70119 00000000
4.CLN_A (Auto) count
4:1 5:7 6:0 7:0 8:0 9:1 10:0 11:0 12:1 13:0
5.CLN_A (Manual) count
14:3496 20:1
6.CLN_B Auto/left cap) count
15:01:10/03/16 2010 02:10/03/05 2010 03:10/03/01 2010
7.CLN_B (Auto/right) count
04:10/02/26 2010 05:10/02/17 2E1B 06:10/02/16 2E1B
8.CLN_B (Manual) count
07:10/02/03 200C 08:10/01/16 2010 09:10/01/16 2E25
9.Head replacement ink drain count
10:10/01/15 2E1B 11:10/01/14 2010 12:09/12/28 2010
10.Secondary transport ink drain count
13:09/12/28 200C 14:09/12/28 2E1B 15:09/12/28 2010
11.Secondary transport ink fill count
16:09/12/26 2010 17:09/12/26 2010 18:09/12/14 2010
12.Ink filling after the head replacement
19:09/12/02 2E25 20:09/11/11 2010
13.Recovery suction
16:A:0 B:0 C:0 D:0 E:0 F:0
14.Number of sheets printed
17:71.10 10/02/09 01.08 09/11/19 01.05 09/11/11
15.Error log (yy/mm/dd/error log (last 4 digits)
18:A:55 B:56 C:55 D:57 E:57 F:53
16.Refill ink usage log (per chip)
19:AA:0 AB:0 BA:0 BB:0 CA:0 CB:0 DA:0 DB:0 EA:0 EB:0 FA:0 FB:0
17.Firmware version (last 3 times)
18.Head highest temperature (per chip)
HEAD INF.2
19.Number of non-ejecting nozzle (A chip A row, A chip
1:**/**/** **/**/** **/**/** **/**/** 2:**/**/** **/**/** **/**/**
B row, to F chip B row)
3:******** ******** ********
20.EEROM of the head format version
4:* 5:* 6:* 7:* 8:* 9:* 10:* 11:* 12:* 13:*
14:* 20:*
15:**:**/**/** **** **:**/**/** **** **:**/**/** ****
**:**/**/** **** **:**/**/** **** **:**/**/** ****
**:**/**/** **** **:**/**/** **** **:**/**/** **** Information of the head previously installed
**:**/**/** **** **:**/**/** **** **:**/**/** **** (Same as above contents)
**:**/**/** **** **:**/**/** **** **:**/**/** ****
**:**/**/** **** **:**/**/** **** **:**/**/** ****
**:**/**/** **** **:**/**/** ****
16:A:* B:* C:* D:* E:* F:*
17:**.** **/**/** **.** **/**/** **.** **/**/**
18:A:* B:* C:* D:* E:* F:*
19:AA:* AB:* BA:* BB:* CA:* CB:* DA:* DB:* EA:* EB:* FA:* FB:*
5-8
Parts counter
CR1: CR bushing
(CR scan distance unit: 210mm)
CR2: Long flexible cable CR scan count)
(1) (2) (3) (4) (5) (6)
PARTS CNT. CR3: Encoder sensor unit
PARTS CR1 : OK 244 278173 12476190 2% 278173 (Dot count unit:1,000,000 dots)
PARTS CR2 : OK 244 83773 6700000 1% 83773 CR4: Head height switch cam
PARTS CR3 : OK 244 119394 16500000 0% 119394 Rotation count of head height switch
PARTS CR4 : OK 244 1084 60000 1% 1084 cam
PARTS CR5 : OK 244 119394 16500000 0% 119394 CR5: Multisensor unit
PARTS SP1 : OK 244 83773 4400000 1% 83773 (Dot count unit:1,000,000 dots)
PARTS PG1 : OK 244 922 50000 1% 922 SP1: Ink tube unit (CR scan count)
PARTS HMa1: OK 244 0.0 29.8 0% 0.0 PG1: Purge unit
PARTS MT1 : OK 244 21 15000 0% 21 (Rotation count of the controller cam)
PARTS PL1 : OK 244 4 778 0% 4 HMa1: Head management sensor
PARTS Mi1 : OK 244 0.1 37.0 0% 0.1 (Non-ejection dot count ml)
PARTS CT1 : OK 244 896 100000 0% 896 MT1: CR motor (CR driving time h)
PARTS WF1 : OK 244 0.0 169.0 0% 0.0 PL1: LF adjustment (Paper feeding time h)
PARTS WF2 : OK 244 0.3 45.0 0% 0.3 Mi1: Mist fan unit (Dot count ml)
CT1: Cutter (Cut count)
WF1: Lower ink absorber of MTC (Dot count
(1) Status (OK, W1, W2, E)
(2) Number of days passed after set (days)
(3) Count value
(4) Life threshold (W2/E)
(5) Usage (ratio of life value to count value)
(6) Cumulative count
Cogging adjustment
Result: (0: DIsabled/1:Enabled/2. Check
required /3: Adjust required) and value when
adjusting.
COGFF
CONDITION : 1
PARAM0-F : REF: 5740 52477 0 0 PHASE: 0 176 0 0
.
AMP: 0 40 0 0 RATE: 0 69 0 0
PARAM0-B : REF: 3245 54033 0 0 PHASE: 0 301 0 0
AMP: 0 49 0 0 RATE: 0 79 0 0
LF adjustment value (User adjustment
value
LF/SCALE ADJUSTMENT VALUE (MEDIA: Plain Paper ) LF-A:Band adjustment 8-pass
LF-A LF-B: Band adjustment 1-pass
Scale-A: Scale clean
ROLL LARGE: -28.3421 MIDDLE: -24.3421 SMALL: -20.3421 SMALLER: -20.3421
Scale-B: Scale fast
CUT LARGE: -36.3421 MIDDLE: -36.3421 SMALL: -36.3421 SMALLER: -36.3421
LF-B
ROLL LARGE: -28.3421 MIDDLE: -24.3421 SMALL: -20.3421 SMALLER: -20.3421
CUT LARGE: -36.3421 MIDDLE: -36.3421 SMALL: -36.3421 SMALLER: -36.3421
SCALE-A
ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19
CUT LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34
SCALE-B
ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19
CUT LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34
Ink reduction mode
PV AUTO JUDGE : ON(NORMAL) , 1 On (Display Normal/Low when On only)/Off
Entry to ink reduction mode count
5-9
CR REG adjustment value

* All values are zero when CR REG is not performed.
CRREG
CRREG HRZ A
1 2 2 2 2 1 1 1 1 1 1 1 0 0 0 0
0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1
CRREG HRZ B
1 2 2 1 1 1 1 1 1 1 1 1 0 0 0 0
0 0 0 0 0 0 1 1 1 1 1 0 0 0 1 1
1 1 1 1
CRREG HRZ C
1 0 0 0 -1 -1 -1 -1 0 0 0 -1 -1 -2 -2 -2
-2 -1 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 1
CRREG VRT a 0
CRREG VRT b 0
CRREG VRT c 0
■ Counter of periodic replacement parts/ consumable parts (iPF800 series)

COUNTER A A1-5 Waste ink absorber related （Dot count ml）
COUNTER D D1 CR bushing （CR scan distance unit: 210mm）
D2 Encoder sensor （Dot count unit:1,000,000 dots）
D3 Head height switching cam (Head height switching cam rotation count)
D4 Tube unit （CR scan count）
D5 Multi sensor unit （Dot count unit:1,000,000 dots）
COUNTER H H1 Purge unit （Controller cam rotation count）
H2 Purge unit/Pre-ejection R unit （Pump rotation count）
COUNTER K K1 Management sensor unit （Non-ejection dot count ml）
COUNTER M M1 CR motor （CR driving time h）
COUNTER P P1 LF adjustment （Paper feeding time h）
COUNTER S S1 Feeding roller unit （Paper feeding distance unit: m）
COUNTER T T1 Lower roll unit （Paper feeding distance unit: m）
COUNTER V V1 Mist collecting guide （Dot count unit: ml）
COUNTER Y Y1 Round blade cutter （Cut count）
5-10
2. Upgrading Firmware
(1) Upgrading method
In most situations, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool
(hereinafter “FUT”).
FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of
firmware in the FUT.
The firmware can also be upgraded using L Printer Service tool. With this tool, it can be downgraded as
well.
※ Upgrading by FUT won’t work if the printer has an error, in which case use L Printer Service Tool to
upgrade the firmware.
(2) Upgrading using FUT (Firmware Update Tool)

Download the latest release of firmware (FUT) from the software download page at the Canon Web site.
Unzip the compressed file downloaded and click “setup.exe” in the resultant folder.
As the window shown below opens, start the FUT setup process.
Once FUT is set up, proceed to upgrade the firmware as directed by FUT.
(3) Upgrading using L Printer Service Tool

1) Install L Printer Service Tool on the PC.
2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC.
(Default destination directory: C: \Program Files\L Printer Service Tool\Data）
3) Start the printer in Download Mode.
4) Launch L Printer Service Tool.
5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and
click Transfer Firmware to start a transfer.
6) When the transfer completes, switch off the printer to restart it.
(4) Relationship with MCT (imagePROGRAF Media

Configuration Tool)
imagePROGRAF Media Configuration Tool for x64 (hereinafter “MCT”） manages the media list saved
as printer internal data.
At setup installation, MCT will install la country-specific media list automatically on the main unit
MCT is available from the Canon Website as an independent utility program. Download MCT to register
paper types with your printer and associated software to your preference.
※ Additional paper types that are registered with MCT are saved even after the firmware is upgraded,
but some information may be lost.
After the firmware has been upgraded, browse through Print Inf to view the MCT registration count
“COUNTER＞DETAIL-CNT＞PAPERCONFIG-CNT.” If the count does not equal 0, update the paper
information with MCT.
5-11
3. Description of L Printer Service Tool, and How to Use It

(1) What you can do with this tool
View/save Print Inf and status information, and upgrade the firmware.
For more details, see (3) and later sections.
(2) Installation procedure

1） Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer.
2) Run “setup.exe” in the installer.
3) When a dialog box appears, press the [Next] button.
4) In the license agreement window, check the [I agree to all terms of the license agreement] radio button
and press the [Next] button.
5) When the destination folder selection dialog box appears, select a destination folder and press the [Next]
button.
6) When the installation preparation complete dialog box appears, press the [Install] button.
7) When the Windows firewall block setting window appears, check the [Unblock] radio button and press
the [Next] button. (This window may not appear depending on the version of your OS.)
8) When the installation has completed, press the [Finish] button.
9) Add a printer.
To use this tool with one of these printers, perform “Add a printer”:
【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S
① On the Service menu, choose [Add a printer].

② When the printer addition dialog box appears, press the [Add] button.
③ Enter the product name and firmware identification information with single-byte characters according
to the table below and press the [OK] button.
Firmware Identification
Model Product Name
Information
imagePROGRAF iPF510 iPF510 iPF510
imagePROGRAF iPF8000S iPF8000S iPF8000S
imagePROGRAF iPF9000S iPF9000S iPF9000S
④ When the printer is added, it appears on the [Printers List].
5-12
(3) Viewing and saving Print Inf and status information (Download
to the PC as data)
■Service Print Display

Collects Print Inf information from the printer and displays it as text in a text editor.
The textual information collected is automatically saved to a log and can be reviewed in a log window.
■Status Print Display

Collects status print Inf information from the printer and displays it as text in a text editor.
The textual information collected is automatically saved to a log and can be reviewed in a log window.
(4) Upgrading (downgrading) firmware

■Download firmware
Starts a firmware download.
■Firmware specifications
・Optional directory specification (default)
Firmware that can be updated is selected automatically. (The firmware can only be updated.)
・Optional file specification
The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
■Forced download mode

Do not use Forced Download Mode in usual operations. If Forced Download Mode is run by mistake, the
main unit may become unable to start because the firmware file check, model check, and printer status
check are disabled. In this case, the main controller would need a replacement.
5-13
4. Notes on Replacing Parts

(1) Replacing PCBs
Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board）
simultaneously.
Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is
written back to the new PCB when it is mounted.
※ To replace both PCBs, execute the following procedures in this order:

(a）Maintenance cartridge relay PCB replacement procedure
(b）Main controller PCB replacement procedure
※ Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the
firmware used is the latest release.
■Maintenance cartridge relay PCB (ROM board） replacement procedure

1） Switch off the printer and unplug it from the outlet.
2) Replace the maintenance cartridge relay PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message “Initializing” or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message “REPLACE MODE” appears on the display.
6) Choose [MC BOARD] and press the [OK] button.
7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
■Main controller PCB replacement procedure

1） Switch off the printer and unplug it from the outlet.
2) Replace the main controller PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message “Initializing” or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message “REPLACE MODE” appears on the display.
6) Choose [CPU BOARD] and press the [OK] button.
7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
(2) Periodically replaced parts (Refresh Service Kit）

■As periodically replaced parts near the end of their useful lives, the following message appears:
Katakana display panel model: “W: Level 1"or “ブヒンコウカンジュンビ”
Kanji display panel model: “部品交換が近づいています.担当サービスご相談ください”
※ If a replacement required message appears, check [PARTS Status] in [Status Print] or PARTS
Counter in Print Inf.
■A service call error indication appears when the parts reach the end of their useful life.
※ If an error indication appears, collect the relevant information with L Printer Service Tool and check
PARTS COUNTER.
[SERVICE MODE] > [COUNTER] > [PARTS CNT.] > [COUNTER X] > [PARTS XX]
※Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others
are replaced. The parts counter for the replaced part needs initialization after it has been replaced.
[SERVICE MODE] > [INITIALIZE] > [PARTS COUNTER] > [PARTS XX]
5-14
5. Greasing
※ Using a flat brush or the like, spread the dedicated part grease evenly to form a thin coat.
※ Be careful not to apply the grease to any part other than specified parts. Grease adhering to the wiper, cap
and linear scale, in particular, could result in defective print.
※ The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual
noises, imaging failures and shorter head lives, might result.
If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail
and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to
transfer from the carriage shaft cleaning part to the rail.
■iPF610 example
・ Joint base ・ Eject roller bearing/Eject roller middle bearing
Molycote
モリコート PG-641
PG-641
About 12 mg
約12mg
モリコート
Molycote PG-641
PG-641
約12mg
About 12 mg
PG-641
モリコートPG-641
Molycote
約12mg
About 12 mg
Molycote PG-641
About 6 mg
約6mg
・ Shaft cleaner/oil pad

Impregnation
EU-1 含浸
One position on the A2 (17”) model and two on the

A2（17”）モデルは1カ所、A1（17”）モデルは2カ所
A1 (24”) model
Molycote
PG-641
About 12 mg
約12mg
5-15
・ Spur cam ・ Separating cam gear
Molycote PG-641
About 20 mg
Molycote
PG-641
About 20 mg
約20mg
・ Feeding cam
Molycote PG-641
About 20 mg
・ Release lever
Molycote PG-641
About 20 mg
5-16
・ Return lever arm ・ Pinch roller unit release shaft
Five positions on the A2 (17”) model and seven the

A1 (24”) model
Molycote PG-641
About 20 mg
Molycote PG-641
About 12 mg
・ Paper feeding inner guides

Molycote
モリコートPG-641
PG-641
About
約12mg 12 mg
5-17
■iPF720 example
・ Carriage assembly ・ LF roller backup assembly
Leaf spring: Bearing
ベアリング
Permalub G2, about 12 g Permalub
パーマルブG2, G2 about
約24mg24 mg
Cam: LF roller
LFローラ
Permalub G2,
about 12 g
カム：
パーマルブ
LFローラ
LF roller Permalub
パーマルブ G2,G2
about 24 mg
約24mg
Lock pin:
PermalubG2G2,
約12g
about 12 g
ジョイント：
Joints:
Molycote PG-641, about 24 g
・ Pinch roller release cam

Permalub G2,
about
パーマ 24 g
LF roller
LFローラ
PermalubG2
パーマルブ G2,約24mg
about 24 mg
・ Pinch roller release assembly
Permalub G2, about

パーマルブ 24 mg
G2 約24mg
5-18
■iPF9100 example
・ Joint base rails and ribs ・ Pinch roller release cam
Rail:
Molycote PG-641, about 12 mg
Pinch roller release cam

(three positions x 13):
Permalub G2, about 12 mg
Rib:
Molycote Pg-641,
about 12 mg
・ Top cover stay shaft hole/gear shaft/shaft end/gear

・ LF roller backup/bushing/feed roller bearing tooth plane
LFローラベアリング：
LF roller bearing:
Permalub
パーマルブ G2G2, about 12 mg
約12mg
LF LFローラバックアップ（2カ所）：
roller backup (two positions):
パーマルブ
Permalub G2, G2 約12mg
about 12 mg
Top cover stay

shaft hole:
Permalub G2,
about 24 mg
Top cover stay shaft end:

Permalub G2, about 24 mg
Top cover stay gear shaft: Top cover stay gear tooth plane:
Permalub G2, about 24 mg Permalub G2, about 12 mg
Bushing:
ブッシング：
Permalub G2
パーマルブ G2,約12mg
about 12 mg

6. Replacing the Head

Advantage: Low ink consumption
①Replacing heads from the Main Menu Disadvantage: Unpredictable head reusability
Main Menu Maintenance Replace Heads Automatic Head Adjustment
On a two-head model, choose either L or R. Try on the finest grade of paper

available at the customer’s site.
Advantage: Assures head reusability (allowing faults in the heads to be analyzed)

②Head replacement by servicepersons Disadvantage: Increased ink and MT cartridge consumption (about three times
larger than normal)
Unlock the carriage and disconnect the AC cable T14
Take out the head and close the head cover and the top cover
Restart the printer in user mode without a head mounted Ink filling will not occur if you mount a new head now.
Mount a new head according to operation panel guidance
Perform automatic head adjustment with the finest grade of

Initial filling and automatic head adjustment
paper available at the customer’s site.
Restart the printer in service mode and check the nozzle check pattern
Advantage: Low ink consumption

③Removing and reinserting a head on carriage unit replacement (unless the printer has been drained of ink)
Unlock the carriage and disconnect the AC cable T14
Take out the head
Unless the printer has been drained of ink Remount the original head and restart the printer
If the printer has been drained of ink on Restart the printer in user mode without a head
carriage unit replacement mounted (hereafter follow steps similar to ②)
Mount a new head according to operation panel

guidance
Initial filling and automatic head adjustment
Restart the printer in service mode and check the

nozzle check pattern
5-20
Chapter 6
Main Unit Configuration
Diagrams

Carriage relay PCB Flat cable

Carriage encoder
Head relay PCB Power PCB
Carriage M
Main controller
Head up/down motor
1. LFP-IJ Printer Basic Configuration Diagram
Ｍ
Ｓ
Ink tank
Ｍ
Ｓ
Multisensor Valve
Tube
Ｓ
6-1
Subbuffer
Ｍ Glycerin
Printhead
Platen fan
Non-ejection sensor
LF motor Ｓ Wiper
iPF5000 Series only
Ｍ

Cutter unit Spur unit
Ｓ
Printhead
Maintenance cartridge Purge unit
LF roller
Platen
■Function Description
Component name Function
Main controller A PCB that controls the printer as a whole.
Carriage relay PCB A relay PCB used to connect the carriage and the main controller with
each other by a flat cable. With the iPF5000 Series, it is combined into a
single assembly together with the head relay PCB described below.
Head relay PCB A PCB that relays head signals and that performs preprocessing on the
multisensor signals.
On the iPF5000 Series, the head relay PCB is expressed as “carriage
PCB.”
Carriage encoder A film on which slits are printed to generate an encoder pulse signal to
calculate the head position. The sensor is attached to the carriage unit.
Ink tank A color-specific replaceable cartridge ink tank (consumable part)
Subbuffer Functions as an air passage to fill the ink tank with air and also as a
reservoir for the reflux ink in the tube.
(Ink supply) Valve A valve that is opened and closed to augment the internal pressure in the
path of ink supply (by generating a negative pressure). In cleaning B, in
which a negative pressure is produced, the valve vents accumulated air
from the head.
Lift motor The drive motor that automatically regulates the distance between the
head and paper. The iPF5000 Series uses the eccentric cam of the
carriage rail to move the carriage (head) up and down together with the
rail. Others rotate the cam in the carriage by way of a coupling on the
main unit side to move the head up and down.
Multisensor A sensor that measures the head and paper distance, detects the leading
edge, width and other aspects of paper, measures the density of
adjustment print patterns and so on.
Platen fan Sucks paper to keep it from elevated.
Head management sensor A sensor that detects non-discharging nozzles for non-discharging nozzle
backup.
LF motor Feeds out paper precisely (in the micron order) according to the number
of print passes for each scan of the carriage.
Printhead Single six-color 1-inch head (consumable part)
Spur A roller used to feed the trailing edge of cut sheet. Serrated to avoid
catching ink. Mounted on the iPF5000 Series only.
Purge unit A head recovering unit that sucks the head to restore clogged nozzles and
to release the air, and that wipes the face with a wiper. It also contains a
lock mechanism that clamps the carriage to the purge.
Maintenance cartridge A cartridge tank (consumable) that stores waste ink ejected from the
purge unit.
6-2
Roll paper manually

fed from top
Multisensor
Cutter
Manual feed from
front (POP board) S
Roll paper feeding sensor
6-3
S
S Flapper
2. Paper Paths by Series
LF_PE sensor Prefed paper detection

sensor Release
S
(1) iPF5000 Series

Back cover
S
Cassette pick-up
Cassette detection sensor
S
(2) iPF700 Series
Cutter
Cutter lower blade
Multisensor
S
LF_PE sensor
6-4
(3) iPF8000 Series
Cutter lower blade
Cutter
Multisensor
feeding
Roll paper
S
LF_PE sensor
6-5
(4) iPF800 Series
Multisensor
Cutter
Cutter lower blade LF_PE sensor

Roll paper feeding
Roller paper sensor
S
S
Roll paper detection
sensor
Flapper
Feeding roller Roll paper feeding

Roller paper sensor
S Roll paper detection

sensor
S
6-6
(5) iPF650/750 Series
Cutter
Multi sensor
Manual feeding
Roll paper feeding
6-7
Connecting the tooling PC into a customer’s network is prohibited as a rule. Exceptionally, if it is

unavoidable to connect the PC into a customer’s network, make sure that you have the latest virus
protection in place and run the OS Fix program and then obtain written approval from the customer
beforehand.
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of
the country in which they are used.
Trademark Notice
All product names or company names used in this Guide are the trademarks or registered trademarks of their
respective owners.
Canon Japan Inc.

L Printer Quality Assurance Center
L Printer Device Development Center
L Printer Development Management Center
L Printer System Development Center
Canon Marketing Japan Inc.

Service & Support Planning Group
ⒸCanon Inc. , ⒸCanon Marketing Japan Inc. 2010.7

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Chapter 1 Using This Guide ................................................................................................ 1-1

Chapter 2 Trouble Database ................................................................................................2-1

Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1

Chapter 4 Fault Isolation Tool Collection.............................................................................4-1

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Chapter 5 Miscellaneous Information .................................................................................5-1

Chapter 6 Main Unit Configuration Diagrams ....................................................................6-1

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1. Using This Guide

From operation panel displays

From last 4 digits of error codes (panel display, Print Inf)

From imaging (user complaint) problems

From software-specific problems (e.g., Microsoft Word)

If there Go to Chapter 3, “More Sophisticated Fault

Model group Maximum paper Five-color dye/pigment Eight-color Twelve-color

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1. Error Code Index

- Sheet printing Paper mismatch (cut sheet) Load cut sheet.

Code Panel display Remedial Action

Code Panel display Remedial Action

See 280C for detection criteria.

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

1044 HP/GL2 error; current point missing Verify the data

Code Panel display Remedial Action

Code Panel display Remedial Action

56：No.2, 57：No.3, 58：No.459：No.5, 5A：No.6, 5B：No.75C：No.8,

<Maintenance cartridge detection timings>

Code Panel display Remedial Action

Paper size not

Panel display Remedial Action

Code Panel display Remedial Action

Paper loaded askew. Paper Press

Paper loaded askew. Paper Remove

Paper loaded askew.

Code Panel display Remedial Action

Cannot feed paper.

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

The last 2 digits signify applicable colors.

Code Panel display Remedial Action

2570 Ink insufficient. Ink tank short on ink ①Replace the

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

■Running change firmware

■iPF650/750 series, iPF6300/6350/8300 and later model

Error code Applicable printhead