PROFILE

 Worked with cross-functional teams and various stakeholders, including analytics, design/user
experience, engineering, and user enablement to deliver Quality products.
 Seasoned test engineer with experience in test methodology, testing processes, bug reporting,
test plan and test cases.
 Follow company’s Agile / Scrum methodology and write user stories and acceptance criteria.
 Prepared training documents and delivered technical and functional training to new joinees.
 Proactive, self-starter with excellent project management skills and ability to manage multiple
SNEHA RANJAN
tasks effectively
[email protected]
 Analytical thinker, problem solving, adaptability, collaboration, strong communication skills,
+91 - 7093010093
strong work ethics with an ability to grasp and learn new things quickly
SKILLS EXPERIENCE
(Aug, 2020 – Feb, 2021)
KEY SKILLS SHIPMENT DELIVERY SUPPORT ASSOCIATE
Software Testing Life Cycle AMAZON
Test case documentation  Test end to end functionality of Amazon Flex solution, Shipment and delivery support process,
Agile/Scrum methodology and ticket handling process.
Support ticket handing  Ensure that contacts and trouble tickets from Amazon Flex (NA marketplace) are handled
Knowledge Management efficiently during active shift.
Hands-on experience in MS Office,  Maintained less than a minute response time for support tickets.
Including Outlook, Word, Excel, PPT  Well versed with Amazon Flex US Payments process, Shipment and delivery support, Amazon
Proficient in Documentation practices Flex process, GACD and Driver Comm. (DP) trouble ticketing.
 Research/troubleshoot customer entitlement and Support issues.
EDUCATION  Aligned with quality guidelines when updating and managing tickets
Masters in Computer Applications,  Monitored specific queues for: unassigned, route failures and exception SRs, routing or
MANAGEMENT EDUCATION AND assigning as necessary.
RESEARCH INSTITUTE, New Delhi  Responded quickly to customer requests for escalations by using documented escalation
Affiliated to Guru Gobind Singh process
Indraprastha University (GGSIPU)  Provided required feedback and Contributed to continuous process improvement initiatives
2008-2011  Contributed to knowledge management library for frequently occurred tickets.
Aggregate 67% (June, 2019 – Aug, 2020)
HEAD TEACHER
Bachelors of Science, GGD SANATAN KLAY PRESCHOOL AND DAYCARE
DHARMA COLLEGE, Chandigarh  Worked as head teacher wherein the role and responsibility required helping in holistic
Affiliated to Punjab University development of kindergarten children with activity based learning through multiple
2005-2008 intelligence methodology. Also attended and actively participated in all the training conducted.
Aggregate 67%  Teaching, preparing reports (daily, monthly, quarterly), counselling.
(Sep, 2016 – Mar, 2017)
HSC from Kendriya Vidyalaya (C.B.S.E.) CONTENT WRITER
Aggregate 69% PARENTLANE (FREELANCER)
 Worked as content writer wherein the role and responsibility required writing articles related
SSC from Kendriya Vidyalaya (C.B.S.E.) to child psychology, behavior, activities, development, learning, nutrition, etc.
Aggregate 76%
 Content writing, content curation.
(Apr, 2016 – Jun, 2016)
SCREENING CONSULTANT
PIQUBE, HYDERABAD (FREELANCER)
 Worked as screening consultant wherein the role and responsibility required to thoroughly
screen the received profiles and match with the posted job details and shortlist only the most
appropriate candidates.
 IT, Accounts, Finance, Marketing, and others
(Apr, 2011 – Oct,2014)
TEST ENGINEER
AITHENT TECHNOLOGIES PVT. LTD., GURGAON
PCRM – Professional Compliance & Requirements Management.
 Report and manage bugs through closure
 Deployment of software builds in testing and UAT environments
 Design and execute effective test plans and test cases
 Design and implement an overall test strategy
 Lead in the evaluation of testing tools and strategies to support test cycles.
 Deliver effective and efficient test methods (scenarios)
 Effectively document and communicate defects found during the product lifecycle
 Perform white box, black box and exploratory testing
 Effectively communicate status of testing efforts throughout product lifecycle
ACHIEVEMENTS/PARTICIPATIONS
 Received GEM of the month within 2nd month of joining, nominated for another 7 months
subsequently.
 Won inter college power-point presentation competition.
 Member of Core Committee in MERI’s Annual Seminar “Apprendomos” and Annual fest.
 Won medals in poster competitions, t-shirt painting in college.
 Participated in Inter college folk dance competition in GGSIPU’s Annual Fest “Anugoonj 2010”.
 Performed in Folk Dance and skit in Aithent Technologies’ 20th Anniversary function.
 Won many prizes and certificates at school level in poster competition, group dance.