Script & Scene:

Scene: The hotel's lobby, bustling with guests waiting in line at the front desk. There is a large "Welcome to The Grand
Hotel" sign behind the front desk.

[Narrator]: The scene begins with Irizh pacing in the lobby, looking at the long line of waiting guests. Meynard
approaches her, clearly worried.

Meynard: (Anxiously) Ma’am Irizh,Nag crash yung computer system natin! Hindi ko ma-check in or check out ang ating
mga guests, at habang tumatagal ay lalo nang humahaba ang pila!
Irizh: (Calmly) Kumalma kalang, Meynard. We'll get through this. Gather the team.
Meynard: [Calling the team] Team, please assemble in the lobby, thank you.
[Narrator]: The team is now gathering in the lobby waiting for Irizh to speak.
Irizh: (Addressing the team) Listen up, everyone. We have a situation, but we can handle it. Angelo, anong status ng mga
rooms?
Angelo: (Confidently) Hindi pa nalilinis yung ibang rooms dahil kulang ako tayo staff, but I've got my team on it.
Irizh: (Appreciative) Good. Marvin, the kitchen?
Marvin: (Frustrated) Nagloloko nanaman yung oven. I’ve got a workaround, but it’ll slow down.
Irizh: (Determined) King, concierge?
King: (Concerned) Marami na ang nagagalit dahil delayed ang luggages nila. We'll need to address this promptly.
Irizh: (Strategizing) Kathleen, guest relations?
Kathleen: (Empathetic) I suggest na mag bigay tayo ng complimentary refreshments sa guests natin, kailangan natin
silang gawing komportable.
Irizh: (Adapting) Joan, restaurant?
Joan: (Quick-thinking) Pwede tayo mag set up sa garden ng breakfast para maiwasan natin ang over crowding. It'll be a
unique experience for the guests.
Irizh: (Decisive) klein, can you fix the oven?
Klein: (Focused) I’m on it ma’am Irizh, aayusin ko yung oven ASAP.
[The team disperses to address their respective tasks.]
[Time lapse - The team works tirelessly throughout the day, addressing the issues.]

[Narrator]: As the day pressed on, the Grand Hotel's dedicated team swung into action, each member tackling their
respective tasks with determination.
[The scene shifts to evening. The computer system is restored, the rooms are clean, the kitchen is operational, and luggage is being swiftly
delivered. Guests seem content.]
[The team gathers for a debrief.]

[Narrator]: Meynard, the Front Desk Supervisor, could be seen manually checking in a guest with meticulous attention,
ensuring a smooth and efficient process despite the computer system outage.
Meynard: Welcome to grand hotel sir, how may I help you?
Guest: I would like to check in for a week please.
Meynard: I apologize for the inconvenience, but we're currently experiencing a computer issue, so I'll need to check you
in manually.
Guest: No worries.
[Narrator]: Angelo, the Head of Housekeeping, took charge with unwavering leadership. He and his team moved swiftly
through the hallways, transforming previously uncleaned rooms into pristine havens for arriving guests.
Angleo: Team, let’s clean this room now.
[Narrator]: Meanwhile, Klein and Marvin went to the kitchen to take a look at the broken oven.
Marvin: Klein, help me check the oven.
Klein: Sure, sure no problem.
(prentending to fix to oven)
Klein: The oven’s now working, pwede na ulit gamitin.
[Narrator]: In the evening, the team gathered back in the lobby to reflect how their day went.
Irizh: (Proudly) Well done, everyone. We faced a challenging situation, but we pulled through. Napasaya natin ang ating
mga guests.
Meynard: (Grateful) Teamwork saved the day!
Angelo: (Smiling) We got together when it mattered.
Marvin: (Relieved) And the kitchen's back in business.
King: (Satisfied) Hindi na nagagalit ang ating mga guests sa luggage nila.
Kathleen: (Appreciative) Nagustuhan din nila yung complimentary refreshments.
Joan: (Content) Naging hit sakanila yung breakfast sag arden natin!

[The team shares smiles and nods of agreement.]

Narrator: "The Grand Hotel Dilemma" became a legend among the staff, a testament to their commitment to quality
service management in tourism and hospitality. Irizh and her dedicated team knew that, in their industry, problems could
arise at any moment, but with teamwork and dedication, they could always find a solution and ensure every guest left
with a smile, making their stay truly grand.

[End of scene]