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Software Support Engineer PDF

This profile is for an individual seeking a position as a Software Support Engineer. They have 2 years of experience providing technical support for software applications and resolving complex software issues through troubleshooting, debugging, and problem solving. Their skills include technical support, software testing, programming languages, and tools like Jira and Git. They are looking to leverage their customer focus, strong communication skills, and passion for delivering exceptional service.

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47 views1 page

Software Support Engineer PDF

This profile is for an individual seeking a position as a Software Support Engineer. They have 2 years of experience providing technical support for software applications and resolving complex software issues through troubleshooting, debugging, and problem solving. Their skills include technical support, software testing, programming languages, and tools like Jira and Git. They are looking to leverage their customer focus, strong communication skills, and passion for delivering exceptional service.

Uploaded by

adwish.gk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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ADIVEPPA

S O F T W A R E S U P P O R T E N G I N E E R

PROFILE
8073750772
Dedicated and customer-focused Software Support Engineer with 2 year of experience in providing
technical support for software applications. Strong problem-solving skills and a passion for
[email protected]
delivering exceptional customer service. Proficient in troubleshooting, debugging, and resolving
Bangalore complex software issues. Excellent communication and interpersonal skills to collaborate effectively
with cross-functional teams and clients.

SKILLS EXPERIENCE
Technical Support
SOFTWARE SUPPORT ENGINEER
Troubleshooting and Issue Fame Logic Tech Solutions LLP 2022- 2023
Resolution Provided technical support to clients, resolving
Software Debugging software-related issues promptly and efficiently.
Problem Solving Diagnosed and debugged complex software problems
Software Testing by analyzing log files, error messages, and customer
SQL reports. Collaborated with cross-functional teams,
Programming Languages (C#, Java) including developers and QA engineers, to resolve
Jira critical issues and improve software performance.
Git Assisted customers with software installation,
GitHub configuration, and upgrades, ensuring smooth
implementation and minimizing downtime.

Developed and maintained documentation,


including troubleshooting guides and knowledge
base articles, to enhance support processes and
EDUCATION enable self-service for customers.
Conducted software testing and validation to identify
Q SPIDERS SOFTWARE TESTING
INSTITUTION and report bugs and suggest improvements to the
Software Testing Certification
development team.
2022
Communicated effectively with clients, both verbally
BACHELOR OF TECHNOLOGY and in writing, to understand their technical
VTU University requirements and provide appropriate solutions.
2020
Ensured customer satisfaction through timely
and effective communication, maintaining a
high level of professionalism and empathy.

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