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Lylian made a R200 deposit on April 28th to Betway account 022723811 with reference IPYac85985-a8ea-ed1. After waiting in the queue, Lylian was connected to agent Tshiliso. Tshiliso confirmed receipt of the deposit details and informed Lylian that it may take up to 48 hours to be credited. Both parties then said goodbye after confirming there were no other issues.

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lylian876
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35 views

Transcript

Lylian made a R200 deposit on April 28th to Betway account 022723811 with reference IPYac85985-a8ea-ed1. After waiting in the queue, Lylian was connected to agent Tshiliso. Tshiliso confirmed receipt of the deposit details and informed Lylian that it may take up to 48 hours to be credited. Both parties then said goodbye after confirming there were no other issues.

Uploaded by

lylian876
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 6253536

Conversation Between:
Customer Name: Lylian
Agent Name: Tshiliso

Started: 5/4/2023, 8:40:13 PM


Ended: 5/4/2023, 9:04:02 PM

-- BEGIN TRANSCRIPT --
[5/4/2023, 8:40:13 PM] from: Athena™ :: Please select an option below
[5/4/2023, 8:40:18 PM] from: Lylian :: Deposits
[5/4/2023, 8:40:18 PM] from: Athena™ :: Please select an option below
[5/4/2023, 8:41:18 PM] from: Athena™ :: You have not made a selection, we are
automatically transferring you to the chat queue
[5/4/2023, 8:41:18 PM] from: Athena™ :: You are in our chat queue, please wait for
the next available agent
[5/4/2023, 8:42:19 PM] from: Lylian ::
[5/4/2023, 8:42:19 PM] from: Lylian :: attachment: Screenshot_2023-05-04-20-29-08-
33_784fc3b468c410214c35a303a3100d9c.jpg
[5/4/2023, 8:42:19 PM] from: Athena™ :: You are in queue, you will be connected to
an agent, as soon as one is available. Apologies for the wait.
[5/4/2023, 8:45:16 PM] from: Lylian :: Other
[5/4/2023, 8:49:56 PM] from: Lylian :: I made a deposit on the 28 April to your
account 022723811 it's standard bank mi reference is IPYac85985-a8ea-ed1
[5/4/2023, 8:49:56 PM] from: Athena™ :: You are currently in queue, we will connect
you with an agent as soon as one becomes available. We appreciate your patience.
[5/4/2023, 8:54:50 PM] from: Lylian :: It's R200.00
[5/4/2023, 8:54:50 PM] from: Athena™ :: You are currently in queue, we will connect
you with an agent as soon as one becomes available. We appreciate your patience.
[5/4/2023, 8:59:34 PM] from: Tshiliso :: Welcome to Betway, your #1 betting site.
You are chatting to Tshiliso. Thanks for holding I see your query above ,please
give me a moment ?😃
[5/4/2023, 9:00:42 PM] from: Tshiliso :: I haven't heard from you in some time.
Are we still connected?
[5/4/2023, 9:01:02 PM] from: Lylian :: Yes thiliso
[5/4/2023, 9:01:33 PM] from: Tshiliso :: Thanks for the attachment 🤙, I will submit
this to my payments team for allocation , Please allow upto 48hrs for this to be
credited.
[5/4/2023, 9:02:02 PM] from: Lylian :: Alrite abuti
[5/4/2023, 9:02:40 PM] from: Tshiliso :: Thanks for understanding ousi , Is there
anything else I may assist you with at this time?
[5/4/2023, 9:03:14 PM] from: Lylian :: No nothing papa
[5/4/2023, 9:03:52 PM] from: Tshiliso :: haha Have a great day and thank you for
palying with Betway. All the best with your betting and goodbye for now.
[5/4/2023, 9:04:02 PM] Notice :: Agent has left the conversation.
[5/4/2023, 9:04:02 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[5/4/2023, 9:04:38 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[5/4/2023, 9:05:16 PM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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