Audio Script

UNIT 1 Page 18, Listen, Exercises A and B

Page 6, Listen, Exercises A and C Hello, everyone. Welcome to “Real-Life Entrepreneurs.” I’m
Brenda: I need a burger, fries, and a garden salad. your host, Holly Maxwell. This week, our show focuses on
Arturo: At 10:00 in the morning? I’m just making breakfast now. entrepreneurs in California.
It’s too early for lunch. Our guest today is Nadia Gorsky, founder of Grandma’s
Brenda: Look, I agree, but that’s what the customer wants. Can Natural Frozen Soups. Nadia grew up in a three-generation
you do it? household in northern California. When she was a child,
Arturo: What the customer wants, the customer gets. Hey, I her parents would go to work early in the morning, and
know you. You’re Brenda. Brenda Kraig, right? Nadia’s grandmother would watch her. Nadia used to help her
Brenda: Yes. grandmother around the house. In particular, Nadia used to help
Arturo: I’m Arturo Pérez. My family lived next door to you on her grandmother make soup from her home country of Russia.
Juniper Street. Do you remember me? One dish she often made was borscht, a beet soup usually served
Brenda: Arturo, hi. How are you? When did you start working at with sour cream.
the Royale? Nadia’s parents weren’t able to finish high school, but they
Arturo: About a year ago, but I usually work later. I’m a line cook made sure that Nadia got a good education. They used to tell her
six nights a week. that she could be anything she wanted to be. She received both
Brenda: So what are you doing here now? Where’s Manny? a bachelor’s and a master’s degree in biology. Nadia’s career goal
Arturo: Manny isn’t working today. He’s taking the day off to was to be a nutritionist, and when she graduated, she got a job
take care of some personal things. as a nutritionist at the local hospital planning healthy meals for
Brenda: I hope nothing’s wrong. But, hey, we can talk more the patients. But after a few years, Nadia realized that she wasn’t
during our break. Right now, my customer is waiting. I need satisfied. She began to dream about owning her own business.
the burger, fries, and salad. In 2000, Nadia started Grandma’s Natural Frozen Soups. The
Arturo: Coming right up. company makes and sells soups using all natural ingredients.
Grandma’s made almost a million dollars last year.
Page 12, Listen, Exercises A and B
Brenda: Arturo, what are you reading? Unit 2
Arturo: Some information I got from the Helman Culinary Page 26, Listen, Exercises A and C
School. I’m starting cooking classes there next month. Catherine: Good afternoon. I’m Catherine Tote. I’m an
Brenda: Why are you going to take cooking classes? You’re employment specialist here at Sun County Career Center.
already a cook. Nedim: Hello. I’m Nedim Buric. It’s nice to meet you.
Arturo: But I don’t want to be a line cook forever. I want to Catherine: People in Sun County come to our Career Center for
become a sous-chef. many reasons—to learn English, to take training classes, to use
Brenda: A sous-chef? What’s that? our computer center. What brings you here today?
Arturo: A sous-chef oversees just about everything that goes on Nedim: I want to find a job as soon as possible.
in the kitchen and supervises the staff. That would be great Catherine: We can help you with that, Mr. Buric. But before we
preparation for what I’d really like to do. can start looking at available positions, there are several things
Brenda: Which is what? we need to talk about.
Arturo: Go out on my own! Ten years from now, I’d like to have Nedim: I’m sure you’d like to know about my work experience.
my own restaurant. I’m not employed at the moment. I came to the U.S. just last
Brenda: Wow! That’s really ambitious. Are you going to quit your month. Before that, I was a university student in my home
job at the Royale? country, Bosnia.
Arturo: No way! I have to keep my job. Catherine: Do you have any job experience?
Brenda: Hmmm … It won’t be easy to work full time and go to Nedim: Yes. My uncle is a lawyer. I worked in his office part time
school. while I was in school.
Arturo: I know, but I’ll have bills to pay. Besides, I’ll get a lot of Catherine: Do you have good computer skills?
great hands-on experience here. Nedim: Yes. I’ve always been a fast learner when it comes to
Brenda: How long will it take to finish the culinary program? computers. I’m also a very organized person. I’m very careful
Arturo: Two years. I’ll take daytime classes and work in the with details, and I’m an excellent problem solver.
evening. Catherine: I see. Did you finish school?
Brenda: So you and I aren’t going to have the same schedule Nedim: Not yet. I studied for two years in Bosnia. But then
anymore. I decided to come to the U.S. with my family. I expect to
Arturo: Unfortunately, no. Manny will be back on his regular
complete my degree in a year or so, in night school.
schedule next week, and I’ll go back to my regular schedule
after that.

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 Page 32, Listen, Exercises A and B Eric: Hmm. I love Thai food. It’s really hot!
Lisa: When I moved to the U.S. from Hong Kong twenty years Mali: Oh, one thing. Kids might throw water at you. Don’t be
ago, I didn’t know anyone, and it was difficult for me to find surprised.
a job. I tried looking in the newspaper, but there weren’t a Eric: You’re kidding, right?
lot of things that I was capable of doing. I was really worried Mali: No! It’s part of the tradition. People have water guns or
about not having enough money to live on when I finally saw a containers of water and throw it at each other.
“Help Wanted” sign in the window of a flower shop. I went in Eric: Wow. OK. So what time do you want to go?
and talked to the store manager, filled out an application, and Page 50, Listen, Exercises A and B
started working the next day. I was lucky to get hired. It was Jenna: Hello, Mrs. Suarez. This is Jenna Smith from the Hanson
difficult at that time to find out where the job openings were. Park Community Center. I’m returning your call about our
Today, you have more ways to find a job. Just think about it … after-school program.
You can go online to look for work, and there are several job Raquel: Oh, hello! Thank you for getting back to me.
placement agencies in our neighborhood. But in my opinion, Jenna: Your message said you were looking for art classes and
networking is the best thing you can do. You have family, and tutoring in reading for your daughter who is in the 7th grade.
we have friends and neighbors who might be able to help you. Raquel: Yes. My daughter loves art but could also use help with
You should think about talking to everyone you know to get her reading.
information about possible jobs. Jenna: We actually have reading tutors at the center every day.
Page 38, Listen, Exercises A and B Many children need extra help with reading.
Mr. Lee: Tell me a little about yourself, Mr. Santos. How long Raquel: That’s great. What about art classes?
have you been a driver? Jenna: Unfortunately, we don’t have art classes right now.
Mr. Santos: Ten years. I’ve worked for Trends Supermarkets Raquel: Too bad. Do you have other kinds of classes?
since 2006. Before that, I was with Grand Supermarkets. Jenna: Yes, we have a lot of sports activities because we’re located
Mr. Lee: OK. I see from your application that you have a inside Hanson Park. We offer gymnastics, swimming lessons,
commercial driver’s license and you’ve driven a number of basketball, and tennis.
different kinds of trucks. Raquel: Those sound great!
Mr. Santos: That’s right. And I’ve never had an accident. Jenna: Do you think your daughter would like to be involved in
Mr. Lee: That’s excellent. So, if you don’t mind my asking, why sports?
are you thinking about leaving your current employer-- Raquel: I think she’d like tennis, but I’ll ask her.
Trends? Jenna: OK. Do you have any other questions?
Mr. Santos: A couple of reasons. First of all, I want to work days. Raquel: Yes. Um, what are your hours?
Most of the driving I do now is at night. Also, I think there Jenna: We start classes right after school—at 3:00—and the last
will be more opportunities for me in a company like yours. I’m class ends at 7 p.m.
interested in working as a dispatcher someday. Raquel: So, my daughter could take classes from 3:00 to 7:00.
Mr. Lee: So, in other words, you’d like to work in the office some Jenna: Yes, that’s right.
day? Raquel: What do I have to do to enroll her?
Mr. Santos: Yes. I think it would present a new and different Jenna: You have to come to the center and fill out an application.
kind of challenge. I think I’d be good as a dispatcher Raquel: Are there any fees?
because I’ve had so much experience as a driver and I would Jenna: Our center is a partnership with the public school system,
understand the big picture. Plus I’m good with technology and so no, there are no fees. All our classes are free.
I like to problem-solve. Raquel: That’s wonderful!
Page 51, Listen, Exercise B
UNIT 3
Raquel: I’d like to come to the center after work today to fill out
Page 46, Listen, Exercises A and B an application.
Mali: Hi, Eric. I’m going to the Thai Festival this weekend. Do Jenna: Sure.
you want to come? My friends and I go every year. Raquel: Can you give me directions to the center?
Eric: The Thai Festival? What’s that, Mali? Jenna: Yes. Where are you coming from?
Mali: It’s a celebration of the Thai New Year. It’s on the first Raquel: From work . . . 82 Vine Street . . . near the water.
Sunday in April. Come on. You’ll have fun. Jenna: You’re pretty close to us. First, you need to drive north on
Eric: Do you think so? Vine Street.
Mali: Definitely. It’s really fun. There’s traditional dancing and Raquel: OK.
music. They have kick boxing demonstrations. There are Jenna: Then you’ll make a right on Route 10 and travel east.
stands with traditional Thai crafts. Raquel: Uh-huh.
Eric: Well, it sounds interesting… Jenna: Then you’re going to make a left on Hanson Park Drive
Mali: Oh, and the food! The food is amazing! All the restaurants and travel two miles north. We’re at 1200 Hanson Park Drive.
are open, but there are also stands with food. Raquel: What is your nearest cross-street?

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 Jenna: Our nearest cross-street is Memorial Boulevard. Clara Ramos: No, of course not. The program encourages
Raquel: Great. Thank you. I’ll see you around 6:30. neighborhood residents to work with the police to identify
Jenna: I look forward to meeting you. problems and find solutions. The police will still investigate
specific incidents, but with community policing, they expect
Page 52, Listen, Exercises A and B
to see fewer crimes.
Jamil: I wish the city would do something about cleaning up Hugo Lopez: I see. Because we can help the police identify
the park in our neighborhood. There’s trash everywhere, and problems before the crimes occur?
there’s graffiti on all the benches. Clara Ramos: Exactly. The first meeting of the Southland
Linlin: You know, when I go downtown, everything is nice and Community Policing Program will take place next week. How
clean. I wish the Streets and Sanitation Department didn’t many people in this room plan to attend?
spend all of their time downtown. I wish they would come to
our neighborhood once in a while. UNIT 4
Jamil: They want things to look good downtown for the
businesses and tourists, but you have a point. What about us? Page 66, Listen, Exercises A, B, and C
We pay taxes, too. Robert: Welcome to People’s Bank. I’m sure you’ll like working
Linlin: And it’s not just the streets and parks. I wish I had better here. Are you ready to get started?
garbage pick-up at my house. I’m never sure which day of the Sandra: Yes. I’ll just be observing you today, right?
week the garbage truck is going to come, and last week they Robert: That’s right. For the first week, you’ll be observing. By
never came at all. the end of the week, you should be ready to take over some
Jamil: Did you complain? duties and handle some customer needs on your own.
Linlin: I had no choice. But there was still no garbage pick-up Sandra: Great. It’ll be helpful to see the bank’s procedures
until yesterday. firsthand.
Jamil: We have the same problem. I keep calling to complain Robert: That’s the idea. Let’s start with deposits. This will be for a
about it and about the vacant lot on the corner of Lawrence personal, not a business, account.
Avenue and River Street. Sandra: Do many customers deposit cash?
Linlin: The amount of trash in that vacant lot is horrible. It’s a Robert: No. Most deposits are checks, so let’s talk about that.
health hazard. Where does it all come from? Make sure the customer endorses each check and fills out the
Jamil: Hmm, I think a lot of it is from the fast-food restaurants deposit slip completely.
on Lawrence. The teenagers who go there eat their burgers and Sandra: With their name and address, right?
fries and throw the empty containers in the vacant lot. Robert: Yes, but pay special attention to the money amount
Linlin: What are they doing hanging out by the vacant lot? They on the deposit slip. It must be the same as the amount of the
should be in school. check. Then look for the customer’s bank-account number and
Jamil: And after school, they should be going to the community ask whether it’s a savings or a checking account.
center. I just wish there were more after-school programs in Sandra: And how do I print a receipt?
the community. Robert: After you enter the amount of the deposit into the
computer, put both the check and the deposit slip through this
Page 58, Listen, Exercises A and B machine. It’ll automatically print a receipt.
Clara Ramos: Thank you for coming here to meet with me this Sandra: Got it!
evening. As your City Council representative, it’s my job to Robert: Well, it’s almost one o’clock. We can pick up after lunch.
listen to the concerns of the community. How does this all seem to you so far?
Hugo Lopez: Most of us in the neighborhood want to have Sandra: OK … I’m a little nervous, but I’ll get over it.
better services. We don’t want the city to take away services
that we already have. Page 72, Listen, Exercises A, B, and C
Clara Ramos: Exactly what services are you talking about, sir? Conversation 1
Hugo Lopez: The last time we met with you, we asked you to Doctor: So, how is Mr. Cordova doing today?
increase the number of police officers at the Southland District Resident: He’s doing well. Let me take a look at his chart.
Police Station. Instead, the station is closing. Do you expect us Carolina, could you please give me Mr. Cordova’s chart?
to be happy with that decision? Carolina: Here it is.
Clara Ramos: Please, sir. I urge you not to believe everything Resident: Thank you. Hmm. I don’t see any recent vital signs.
you hear. The police station isn’t closing. I spoke with the Carolina, didn’t someone take Mr. Cordova’s vital signs this
mayor and the chief of police. I couldn’t convince them to morning?
provide more patrol officers, but don’t worry. We have a plan. Carolina: Mercedes was the nursing assistant on duty this
Hugo Lopez: Let’s hear it. We’d like you to explain how we can morning. I thought she did but you’re right, they’re not here.
reduce the crime in this area. Maybe she forgot to record them. I’ll take Mr. Cordova’s vitals
Clara Ramos: The idea is to expand our community-policing right now.
program in the Southland District. Resident: Thanks, Carolina.
Hugo Lopez: Do you mean that we do the work instead of the
police?

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 Conversation 2 UNIT 5
Doctor: How is Mrs. Worth doing?
Page 86, Listen, Exercises A and B
Resident: She’s coming along. Carolina, how many times has
Mrs. Worth been out of bed since her gall bladder operation? Thank you all for being here this evening. I’m happy to see that
Carolina: She got up once and sat in the chair for an hour. so many people are concerned about fire safety. Tonight’s class
Resident: She had the procedure yesterday. She needs to start will focus on what you can do to prevent a fire in your home. Let’s
walking. Haven’t any of the nurses tried to take her down the begin with a room that’s very important in many homes—the
hall? kitchen.
Carolina: There aren’t a lot of nurses on the floor right now, but Cooking is the number-one cause of house fires in the U.S.
I’ll walk with her down the hall as soon as I finish my rounds. When you’re in the kitchen, pay attention to what you’re doing.
Resident: OK, good. Thank you. Keep hair and clothing away from fire, and keep your cooking
areas clean. If a pan of food catches fire, immediately put a lid
Page 78, Listen, Exercises A and B over it and turn the stove off. Also remember to turn off the stove
Dennis: Hi, Helena. How are you today? and oven when you finish preparing your food. And never leave
Helena: Just fine, thanks. I’m a little nervous, though. the kitchen while food is still cooking on the stove. Remember
Dennis: Oh, you don’t need to be nervous. The performance that it takes only a few seconds for a fire to start.
review is a conversation, really. If you have children, you should be extra careful. They’re
Helena: OK. curious, so they’ll want to know what’s going on in the kitchen.
Dennis: First of all, I want you to know that we’re happy in Teach children not to touch anything on the stove.
general with your work. Now, are there any questions before I go on?
Helena: Oh, thank you!
Page 92, Listen, Exercises A, B, and C
Dennis: Yes, the quality of your work is very good. You’re
meeting your quotas, which is really important. I gave you a Henry Ponce: Today we’re discussing hurricanes with
“3” in both categories. meteorologist Dr. Kay Wilkins. Dr. Wilkins, welcome.
Helena: Thank you. I understand how important it is to get all Dr. Wilkins: Thank you, Henry. It’s a pleasure to be here.
the packages out on time. Henry Ponce: Let’s begin with the basics. I know that hurricane
Dennis: Exactly. And you’re good at following instructions. I season in the U.S. is during the summer months.
gave you a “3” there, too. Dr. Wilkins: You’re right, Henry, but not completely. Officially,
Helena: Sometimes I have to ask for clarification… hurricane season in the Atlantic Ocean is from June 1 through
Dennis: That’s great. You should always ask if you’re not sure. It’s November 30. Most hurricanes will occur during these six
better to ask than to do the wrong thing. months, but there have also been bad storms in May and
Helena: OK. Good. December.
Dennis: I know you also have a positive attitude. That’s really Henry Ponce: Tell me, Dr. Wilkins. What’s the most important
important. thing that everyone should know about hurricanes?
Helena: Thanks. I agree. It makes things more pleasant when Dr. Wilkins: To take them seriously. Some people refuse to leave
people are positive. their homes during a hurricane. When the National Weather
Dennis: I really appreciate that you work well with your co- Service orders an evacuation, pay attention. Follow the
workers. I’ve noticed that you often volunteer to help them if evacuation order and go to a safe location.
you finish your work early. You deserve the “4” I gave you for Henry Ponce: Um hmm. There are very powerful winds and
teamwork. heavy rain during a hurricane. What are some of the other
Helena: I enjoy working with everyone. I like being part of a dangers?
team. Dr. Wilkins: Flooding is a major concern. In addition to the
Dennis: Well, it shows. So I think the only thing that we need heavy rains, people who live along the coast should be
to talk about is the issue of clothing, well, jewelry and shoes, prepared for high waves.
really. I had to give you a “2” in safety procedures. Employees Henry Ponce: What about people who live inland? Do they have
are supposed to leave earrings and rings at home and not wear to worry about hurricanes?
jewelry on the job. Yesterday you were wearing a long necklace Dr. Wilkins: Hurricanes get their power over water, so coastal
that could have gotten caught in the machinery. And the other areas are usually the hardest hit. After they hit land, hurricanes
day, you were wearing sandals. You know that company policy lose strength. But they can also cause damage in inland areas.
requires all employees to wear shoes that will protect their feet Henry Ponce: Can you explain the difference between a
and prevent them from slipping and falling if the floors are hurricane watch and a hurricane warning for our listeners?
wet. Dr. Wilkins: I get that question a lot. The National Weather
Helena: I’m so sorry. I stopped wearing my earrings and rings, Service issues a hurricane watch when there is the possibility
but I didn’t realize that I couldn’t wear a necklace. It won’t of a hurricane within the next 36 hours. The watch means that
happen again. And I know about the shoes. I just forgot. I you should pay attention and begin to prepare for the severe
understand. Safety is very important. weather.
Henry Ponce: Um hmm. I see. And a hurricane warning?

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 Dr. Wilkins: A hurricane warning means that you can expect Henry: Listeners, do you have problems with your landlord? If
a hurricane to arrive in your area within 24 hours. As soon you do, give us a call. The number is 1-800-555-3333. …Ah,
as you hear the warning, make sure that your emergency I see we have our first caller. Armando from Dallas, you’re on
preparations are complete. the air.
Caller 1: Hi, Manuel. The smoke alarms in my apartment don’t
Page 98, Listen, Exercises A and B
work anymore. I called the landlord several times but he never
Hello. I’m emergency medical technician Iris Chen, and I want called me back. He has to replace the smoke detectors, doesn’t
to remind you about Emergency Medical Services Week—EMS he?
Week. During this week, please take time to honor 911 operators, Manuel: Yes, in Texas, the landlord is required to put a working
EMTs, and other emergency personnel who provide our city smoke detector outside each bedroom. But if the smoke
with lifesaving services. Also use EMS Week as an opportunity to detectors stop working, you have to notify the landlord in
make sure that everyone in your family, including young children, writing. Send your landlord a letter explaining the problem.
knows how to make a 911 call. Make sure to keep a copy of the letter.
In an emergency, some people may not think clearly, so be Caller 1: I’ll do that. Thank you, Manuel!
prepared. Put the 911 number and your own number next to
every phone in your home. Then practice. With your phone Page 112, Listen, Exercise C
turned off, show your family how to dial 911, and demonstrate Henry: Now for our next caller. Carla in San Antonio, you’re on
what to do during the call. Stay calm and speak slowly. Explain the air.
what the emergency is in as few words as possible. Give Caller 2: Hi, Manuel. My landlord is going to raise my rent to
information about whether there is anyone who is bleeding, $700 a month. I can’t afford to pay that much, and I’ll have to
unconscious, or not breathing. Give the location of the move. Is he allowed to do that?
emergency. Listen carefully, and answer the operator’s questions. Manuel: How much time is left on your lease?
Finally, don’t hang up until the operator tells you to hang up. Caller 2: Six months. It’s a one-year lease and it’ll be up on
Help us help you. A 911 call could save the life of someone September 1st.
you love. Manuel: And have you ever paid your rent late or damaged the
apartment?
UNIT 6 Caller 2: No, I haven’t. I’m a good tenant.
Page 106, Listen, Exercises A, B, C, and D Manuel: It sounds like your lease is still in effect. That means the
Mother: So, tell me about the apartment. It has three bedrooms? landlord is not allowed to raise your rent until after September
Jessica: Yes. They’re small, but that’s OK. 1st. But after that date, you’ll have to sign a new lease, and he
Mother: You said the rent is $1200? Are utilities included? can raise the rent.
Jessica: Water is included. So we just have to pay for gas and Caller 2: Oh well. At least I have six months to find a new
electricity. apartment! Thanks, Manuel!
Mother: How much was the security deposit? Page 118, Listen, Exercises A and B
Jessica: One month’s rent--$1200. Between the three of us, we’ll Oscar: What’s that noise? It’s so loud.
manage it. It’ll be only $400 apiece. Marta: The neighbors are watching TV.
Mother: All right. I might be able to help you a little with that. Oscar: Which neighbors? The ones in 2A?
Jessica: That’d be a big help, Mom. Marta: No, 2C.
Mother: So, remember, keep everything nice and clean. Be sure Oscar: What’s their name?
not to damage anything. Marta: I don’t remember. I’ve only seen them in the hallway.
Jessica: Damage anything? Mom, don’t worry. We won’t damage Oscar: Well, I’m going over there and telling them they have to
anything. turn down the TV. We just got the baby to sleep.
Mother: Well, not on purpose you wouldn’t. But you could by Marta: I already went over there.
accident. And then, when you move out, the landlord will Oscar: You did?
keep your security deposit. Marta: Yes, I told them the baby was sleeping and I asked them if
Jessica: Oh Mom, stop worrying, we’ll be careful. they could be quieter.
Mother: I hope you have quiet neighbors. Oscar: What did they say?
Jessica: I know. Me, too. Well, at least there won’t be any barking Marta: They didn’t say anything. They slammed the door
dogs. Tenants aren’t allowed to have pets. in my face.
Mother: That’s good. Now, what else can I worry about? Oscar: What! I’m going over there right now!
Page 112, Listen, Exercises A and B Marta: Oscar, don’t lose your temper. Yelling at them won’t do
Henry: Welcome to This Week. I’m your host Henry Sullivan. any good. Let me call the building manager.
Our guest today is Manuel Rodriguez, a tenant rights lawyer. Oscar: What can he do?
Today Manuel is going to answer questions on tenant law in Marta: He can call them and remind them about the building
Texas. Manuel, it’s nice to have you back on our show. rules—no loud TV or music after 10 p.m. They might listen to
Manuel: Thanks, Henry. Glad to be here. him. He also said we could call the police if there’s noise after
10 p.m.

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 Oscar: I’m not calling the police about noise. I’ll go over there Tom: Good. Are you ready for all the questions they’ll ask?
and settle it myself. Amy: I thought I would be asking most of the questions.
Marta: OK, fine, but let me call the building manager first. It’s Tom: Actually, your premium will depend on how you answer
better if we let him handle it. some of their questions.
Amy: Really? What kinds of things will they ask?
UNIT 7 Tom: They’ll want to know what kind of car you drive. If you
Page 126, Listen, Exercises A and B own a sports car, for example, the premium is usually higher.
Eva: Mark, did you have a chance to look at the auto section this Amy: OK. What else will they ask? How about safety features?
morning? Some of the ads looked interesting. A salesperson at the used-car lot told me that having lots of
Mark: Yeah, … but some of the new cars are really expensive. I’m safety features would probably help keep my premium low.
looking at these used-car ads from Tri-State Motors now. Tom: Yes. That’s true. And they’ll want to know how many miles
Eva: Oh! I was looking at the used-car ads, too. There were some you expect to drive each year.
from dealers and others from private owners. Who would you Amy: How can I predict how many miles I’ll drive?
rather buy from, a dealer or a private owner? Tom: It’s just a guess. Premiums are usually higher for people
Mark: A dealer. We can get a warranty from a dealership but not who drive a lot.
from an individual seller. Amy: OK. Is there anything else I should know?
Eva: You’re right—good point. Does Tri-State have any of the Tom: They’ll probably ask you if you’re single or married and
models we’re looking for—a compact that gets good gas also your age.
mileage? Amy: Why do my marital status and my age make a difference?
Mark: As a matter of fact they do. There are a few here with the Tom: I think there are statistics that show that older, married
features we want: four-doors with power steering, CD player, people have fewer accidents.
and air-conditioning. We can live without a sunroof, but air- Page 132, Listen, Exercises A and B
conditioning is a must. This is Jake Alexander, and you’re listening to All Things Auto.
Eva: Don’t forget about the safety features. We’ve got to have It’s time for our Car Care Question of the Week. I have an e-mail
airbags. here from Nicole. Nicole writes, “Can you tell me what your
Mark: Absolutely. With the newer cars, front airbags are number-one car-care tip is?” Well, listeners, when it comes to car
standard, but we should look for a car that has side airbags— maintenance, there’s one thing you should always remember, and
and antilock brakes, too. that is “Don’t delay. Do it today.” Of course, you should change
Eva: I agree. the oil regularly. For most cars, that’s every three months or
Mark: I just realized that we’ve never talked about color. Would every 3,000 miles. But there are other things that you should do
you rather have a light color or a dark color—like black, regularly, too. Your car’s tires are very important for your safety,
maybe? so inspect them once a month. Check the tread, and check the air
Eva: Hmm … Well, now that I think about it, I’ve always wanted pressure. If you don’t know how much air your tires should have,
to drive a red car. look in your owner’s manual. Finally, check for leaks once a week.
Mark: Red, huh? I read somewhere that red cars get more Look under the hood and under your car. And look for color. For
speeding tickets. example, transmission fluid is red. Engine coolant is bright green
Eva: Really? Hmm. How about this … Let’s start looking and or yellow, and oil is light brown. If you see a problem, take your
we’ll see what’s out there and what kind of deal we can get. car to a good mechanic right away. Fix small problems before
Then we’ll worry about the color. they become serious. It’s impossible to say exactly how many
Page 131, Practice, Exercise A years this will add to the life of your car, but you’ll definitely save
Amy: I’m thinking of buying a car. money and you’ll have a vehicle that’s safer and easier to drive.
Tom: Congratulations! Will it be your first car? Remember, listeners—“Don’t delay. Do it today!”
Amy: Yes, it will—well, at least in this country. I know you have Page 138, Listen, Exercises A, B, and C
to have insurance here when you own a car, but I really have Nora: Are you OK? You aren’t hurt, are you?
no idea how to go about getting it. What did you do? Frank: No, I’m fine. Are you all right?
Tom: When I was shopping for my car, a friend of mine gave me Nora: Yes, but I can’t say the same for my car. The right headlight
the name and number of a good car insurance company. You is out, and there are huge dents in the hood and fender.
can try them. I use All Country. Frank: I don’t know what happened. I’d already started moving
Amy: OK. I’ll check them out. And I’m sure I can find into the right lane when I saw you. By that time, there was
information about other insurance companies on the Internet. nothing I could do. I remember putting on my turn signal
Tom: Good idea! You could also look through the yellow pages and looking for cars coming from the opposite direction, but I
of the phone book. didn’t see any cars.
Amy: Great. Thanks for the help. Nora: I didn’t see you either—until the very last minute. I had
Page 131, Practice, Exercises C and D just slowed down because of the rain, but there still wasn’t
Amy: I’m ready to call and get a quote for car insurance. enough time for me to stop. You know, we should pull the cars
to the side of the road. Now, where’s my cell phone?

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 Frank: Are you going to call the police? I think we should do Operator: Is he conscious or unconscious?
that. Caller: He’s conscious . . but he’s having so much chest pain it’s
Nora: Yes. We have to report the accident. It’s the law. Besides, hard for him to breathe.
our insurance companies will definitely want a police report. Operator: Try to stay calm. You need to help him until the
You have insurance, don’t you? paramedics get there. How old is your husband?
Frank: Of course. My insurance card and my driver’s license and Caller: 58.
vehicle registration are in the car. I’ll get them. Operator: Does he have any ongoing medical problems?
Nora: I’ll get mine, too. Oh, by any chance, do you have a Caller: Yes, he has diabetes.
camera? Operator: Is he taking medication for that?
Frank: Why do we need a camera? Caller: Yes.
Nora: Well, my insurance agent told me to take pictures if I were Operator: Is he on any other medication?
ever involved in an accident. Caller: No, I don’t think so. Are the paramedics almost here?
Frank: That’s a good idea. Actually, my cell phone has a camera. Operator: Yes, help is on the way. You’re doing great. Just
I’ll get it. continue to watch him. Call again if anything changes before
the paramedics get there.
UNIT 8
Page 158, Listen, Exercises A and B
Page 146, Listen, Exercises A and C The end of summer is almost here, and that means more than
Dr. Kim: Good morning, Mrs. Garcia. What brings you here getting notebooks, pencils, and clothing for the new school year.
today? School officials say that parents should not wait until the last
Irma Garcia: To tell you the truth, Doctor, I haven’t been feeling minute to get their children the immunizations they’ll need.
well for the past couple of weeks. State law requires specific vaccinations for all students entering
Dr. Kim: What seems to be the problem? school for the first time and for students in pre-school programs,
Irma Garcia: For one thing, I can’t sleep at night. I have a lot of kindergarten, grade 5, and grade 9. This is a reminder that
congestion, so I can’t breathe. student immunization records must be updated no later than
Dr. Kim: Anything else? September 15. Parents ought to have their children immunized
Irma Garcia: Yes. I feel achy. My whole body hurts! Oh, and I’ve now to avoid the early September rush. It’s very important to
been sneezing a lot lately. make the September 15th deadline.
Dr. Kim: Hmm … And you say this has been going on for about As part of a back-to-school effort, health clinics around the
two weeks? city will be offering free vaccination services. In addition, the
Irma Garcia: Right. At first, I thought I had a cold, but now I’m annual Health for Life Fair will take place this weekend. Among
worried that it’s something more serious. the many activities at the health fair will be free medical check-
Dr. Kim: I think you might have an allergy. The question is ups for children ages 5 through 12 and free immunizations. All
what’s causing it. Is there anything different about where you events and services will be in the Downtown Civic Center from
live or work? 10:00 am until 6:00 pm on Saturday and from noon until 6:00 pm
Irma Garcia: No, my husband and I live in the same house, and I on Sunday. For more information, look in the health news section
still work in our family business. of your local newspaper, or visit the Radio WDKM website at
Dr. Kim: OK. What about your diet? Have you been eating any www.wdkm.com.
new kinds of food?
Irma Garcia: Well, I eat the same food as always, but I’ve been UNIT 9
cooking a lot more since my daughter came home from
Page 166, Listen, Exercises A and C
college a few weeks ago.
Dr. Kim: Aha! That could be the answer. Mr. Bowman: Thanks for coming to my office today, Mrs.
Irma Garcia: What? You think I’m allergic to my daughter? Adamski. I know you took time off from work to meet with
Dr. Kim: No, Mrs. Garcia. Not your daughter, but maybe me. I want to talk to you about your daughter.
something your daughter brought into the house, such as Mrs. Adamski: Monika? Oh, Monika is a good student. My son
perfume or a houseplant. We’ll do a few tests to find out for has some problems with his grades, but not Monika.
sure. Mr. Bowman: Oh, yes. Your daughter is an excellent student!
And that’s exactly why I want to talk with you. Since Monika
Page 152, Listen, Exercises A and B will start high school next fall, it’s time to start thinking about
Operator: 911, what is your emergency? college.
Caller: I need an ambulance here. Mrs. Adamski: College? Uh, Monika is only 13 years old.
Operator: OK. Where are you located? College is a long way off.
Caller: 136 Elm Street. Mr. Bowman: Well, yes and no.
Operator: OK. The paramedics are on their way. Can you tell me Mrs. Adamski: What do you mean, “Yes and no”?
what’s going on? Mr. Bowman: It’s never too early to start thinking about college.
Caller: It’s my husband and he’s … I don’t know, he’s having chest I’d like Monika to have as many opportunities as possible,
pain. And he’s sweating, really badly. because she is one of our best students.

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 Mrs. Adamski: Thank you. our plan. Some of you are parents, and your children might have
Mr. Bowman: But when I talk to Monika about college, she isn’t talked to you about problems at school. Some of you live near
interested, because she thinks she can’t afford it. here, so you are familiar with problems in the neighborhood. The
Mrs. Adamski: Well, my husband and I can take care of our teachers in this group are familiar with how students behave in
family, but we don’t make a lot of money. classrooms, in the cafeteria, and on the playground. Any one of
Mr. Bowman: Many schools offer scholarships and financial aid you may have thought about changes that we should make in our
to help students pay for their education. procedures and school buildings. I hope all of you will contribute
Mrs. Adamski: Oh, really? How can we make sure Monika gets a your ideas to our safety plan.
scholarship?
Mr. Bowman: Well, there are no guarantees. But the first thing UNIT 10
to do is talk to Monika about classes that will prepare her for Page 186, Listen, Exercises A and B
college. Sam: Oleg, have you finished the cabinets yet?
Mrs. Adamski: OK, and I’d like to make another appointment Oleg: I’m sorry, Sam. The supplier was out of the wood. It just
with you. Next time I’ll bring my husband so that we can both came in yesterday.
talk to you about scholarships and financial aid. Sam: Then we’re a week behind schedule! Why didn’t you tell me
Page 172, Listen, Exercises A, B, and C there was a problem with the supplier?
Secretary: Good morning. How can I help you? Oleg: I did. I called your office and left a message on your
Mr. Lopez: Hello. I’m Pablo Lopez, and this is my daughter, machine.
Marta. I need to enroll Marta in school. We just moved here. Sam: Why didn’t you call the cell phone?
Secretary: Oh, yes. You’re the one I spoke with on the phone Oleg: I did. I called three times, but no one picked up. I even had
last week. Marta finished first grade at Newtown Elementary, Boris call you from the van.
right? Sam: Never mind . . . Now listen. You’ve got to finish the
Mr. Lopez: Yes, that’s right. She’s ready for second grade. cabinets. How soon do you think you’ll be done?
Secretary: OK, I can help you get her enrolled. Do you have Oleg: Two weeks.
proof that you live in School District 15? For example, can you Sam: Come on. Can’t you do it in a week and a half?
show me the lease for your new apartment? Oleg: Well, I need two weeks to make quality cabinets. You want
Mr. Lopez: I don’t have a lease, but I brought an electric bill that me to do a good job, don’t you?
has my name and address on it. Sam: OK, you’re right. Two weeks. In the meantime, you need to
Secretary: Perfect. Now, I’ll need a few other things from you. let the counter guy measure space for the counter.
Do you have Marta’s school records from Newtown? Oleg: Oh, sure. No problem.
Mr. Lopez: Yes. I also brought her birth certificate and her Page 192, Listen, Exercises A, B, and C
medical and dental records. Asad: Wait, Claudia! Don’t turn on the press yet!
Secretary: Excellent. I’ll also need a phone number that we can Claudia: What’s the matter?
call if there’s an emergency. Here’s a form you can fill out with Asad: You can’t wear a bracelet when you’re operating the press.
that information. … See those moving rollers? Your bracelet could get caught in
Mr. Lopez: OK. the roller. You could hurt yourself very badly.
Secretary: And here’s a list of school supplies—pencils, Claudia: Oh. I’ll take it off right now.
notebooks, and folders—which your daughter has to bring Asad: Didn’t you go to the safety training?
with her to class. Claudia: I did. But I thought they just said no loose clothing.
Mr. Lopez: Thank you. Asad: Or jewelry, like bracelets and necklaces. These machines
Secretary: You’re welcome. Let me know if you have any are dangerous. Did you read the safety manual yet?
questions. Claudia: Yes, of course, but I don’t remember everything it said.
Page 178. Listen, Exercises A and B Asad: I see. OK. Let’s do a safety check. I always do a safety
I want to welcome you to the first meeting of this advisory check before I start. First, make sure the guards are all on the
committee. Before we do anything else, I’d like to explain the machine. Make sure you’re not wearing long sleeves or jewelry.
purpose of the committee. Keep your hands a safe distance from the rollers. OK, now it
Because he has talked about it so many times, you must have looks like you’re ready to start. I’m going to watch you work
heard about the mayor’s plan to improve school safety. He could for a while to make sure you’re working safely.
not have come up with this plan without the support of parents’ Claudia: Thanks so much, Asad!
advisory committees all over the city. The plan requires all schools Asad: You’re welcome.
to identify five improvements to keep students safe and to create Page 198, Listen, Exercises A and B
a better atmosphere for learning. I am asking you as advisory Don: Hi, Lisa. Could I talk to you for a minute?
committee members to assist me in preparing a school safety plan Lisa: Oh, sure. Umm, is everything OK?
for West Apollo Elementary School. Don: Yes! Here, have a seat. I want to talk to you about your
Every person in this room has something to contribute to future with Parcel Movers.

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 Lisa: Oh, thanks! That’s great. Solange: I had no idea. I’d better tell Fabiola about the curfew. I
Don: You’ve been doing an excellent job. Let’s see. You started don’t want her getting into trouble or getting robbed.
out with us six months ago as a sorter… You’re very efficient. I David: Yeah. I told Caroline she has to be home by 10 pm in the
can see you’re moving 400 packages in an hour. future.
Lisa: Thank you.
Page 212, Listen, Exercises A and B
Don: And you’re accurate. I see you’ve made mistakes with only
three packages in three months. Lisa: Alex! Don’t tell me you’re watching that program again.
Lisa: I try my best. Alex: What do you mean? What’s wrong with this program?
Don: Also, when your co-workers need help, you try to help Lisa: It’s garbage.
them. Alex: How can you call it garbage? This program is watched by
Lisa: Well, thanks. I guess we’re all part of a team. millions of people all over the country. It shows how the law
Don: The other thing that’s important is safety practices. You works.
follow the safety practices you learned in the safety training Lisa: Oh, do you really believe that? There’s no real law on that
course. show, just people complaining about their relationships.
Lisa: Well, safety is important. I don’t want to get hurt! Alex: Oh, come on, Lisa.
Don: Right, everyone wants to be safe. But you’re especially Lisa: Those aren’t real cases at all—those stories are all made
conscientious. Vikram told me that you saw him lifting the up. And they certainly aren’t heard by real judges. They’re all
wrong way and warned him . . .that’s the kind of thing we like actors …
to see in a supervisor. So . . . I’m promoting you to the position Alex: Ah ah ah not true—some of the shows are real cases. Or
of training supervisor. they’re based on real ones.
Lisa: . . .Oh, wow! That’s great . . . Lisa: Oh, brother.
Don: You’ll be responsible for seven employees, starting on the Alex: Listen to this case that was just on. It’s really interesting.
12th. Why don’t you come to my office tomorrow morning— There were two roommates. One roommate was behind on his
let’s say at 10:15?—and I’ll give you more details. car payments, and the bank was going to repossess his car. So
Lisa: Thank you, Don. I’m really excited to have this opportunity. he got his roommate to lend him $2,000 for the car payment.
Don: You’re welcome. You earned it. Lisa: Uh—not a good idea.
Alex: Uh, yeah! You’re right about that! The roommates got into
UNIT 11 a big fight and moved out. And the guy with the car didn’t pay
back the $2,000 he owed his roommate. So they went to court,
Page 206, Listen, Exercises A and B and the case was decided by a judge. He said to the guy who
Solange: David, what’s the matter? You don’t look so good. loaned his friend the money, “Well, your friend has to pay you
David: I’m all right . . .but something happened last night that the money back, but here’s some advice. Never lend money to
shook me up a little. While I was watching the 10 o’clock news, your friends.”
I got a call on my cell. When I picked up, I thought it would be Lisa: Hmm. That reminds me. . .
Caroline telling me she was on her way home. But it was the Alex: What?
police. Lisa: You owe me 50 bucks.
Solange: The police?
David: Yes, they had Caroline at the police station! Page 218, Listen, Exercises A and B
Solange: The police picked up Caroline? Host: Welcome back to Car Chat! I’m your host Frank Evans,
David: It-it was OK. You know, when they first told me she and I’m here with former traffic court judge Carl Mansfield.
was there I panicked—what was wrong—what might have He’s here to answer your questions about traffic violations. …
happened—but she was fine, and she hadn’t done anything Caller 1, you’re on the air.
wrong. —She’d just been out a little too late. There’s a curfew Caller 1: Hi, Carl. A police officer recently gave me a ticket for
for teenagers now in the city. After 10 pm, no kids below the running a stop sign. But I couldn’t see the sign because a tree
age of 18 are allowed downtown. It was around 10:15 . . . branch was hanging over it. Do I really have to pay the fine?
Caroline and her friends had just been to the movies and were Carl: It sounds like you’re in the right. I advise you to ask for a
on their way home. An officer came by and picked them up for trial to contest the ticket. But first go back to the stop sign and
violating a city ordinance. take a picture of it. Then you can show the picture to a judge
Solange: I didn’t know there was a curfew. in traffic court. He or she will probably dismiss the ticket.
David: Neither did I. But when I got to the station, the cops were Caller 1: Thanks, Carl.
very nice. While I was waiting, they explained the reasons for Carl: You’re welcome. Caller 2? How can I help you?
the ordinance. Caller 2: I’ve gotten a few traffic tickets, so I have some points
Solange: Like what? on my license. I heard that if I go to traffic school, I can get the
David: There have been some incidents downtown after dark. points on my license erased. Is that true?
Someone got robbed. The curfew is meant to keep kids from Carl: Well, that depends on the state where you live. In this state,
being victims of crime. as long as your traffic violations aren’t too serious, you can
go to traffic school to get the points erased from your license.
What kind of tickets are they?

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 Caller 2: Oh, they’re mostly parking tickets. But I did get one Patricia: Whoa! What happened? Why 18%?
ticket for speeding. How do I sign up for traffic school? Rafael: Well, I missed a payment on one of my credit card bills.
Carl: Well, it’s easy. You can sign up online. After you complete Patricia: That’s what usually happens. Well, your situation isn’t
the course, they’ll give you a certificate. As soon as you show hopeless, Rafael. The first thing that you should do is talk to the
the certificate to the police, your driving record will be clean credit card companies. Try to get the rate lowered on the card
again. with the 18% interest rate. If they lower the rate by just a point
Caller 2: Great! Thanks for the information! or two, it will make a big difference in your monthly payment.
Rafael: OK. I’ll try.
UNIT 12 Patricia: Next, if you can, pay off the cards with the highest
Page 226, Listen, Exercises A and B interest rate by increasing your monthly payment. Let’s say
John: Hello. What can I do for you? you’re paying $50 a month now on a balance of $1000. If you
Ling: Hi. I’d like to open a checking account. increase your monthly payment to $75, you’ll finish paying the
John: OK. We have several options. Our MyMoney account is loan seven months sooner.
very popular. There’s no monthly maintenance fee, and it has a Rafael: That sounds like something I can do. It’s just $25 a month
pretty good interest rate. more than I’m paying now.
Ling: That sounds good. Patricia: Here’s one more idea for you: try to get a second job
John: It requires a minimum balance of $1,500, though. and use your second income to pay off your debt. If you follow
Ling: Uh … What happens if I go below fifteen hundred? just one or two of those suggestions, you’ll start reducing your
John: Well, you’ll be charged a monthly maintenance fee. debt in no time. Good luck.
Ling: I see. You know, a lot of banks offer free checking. Don’t Rafael: Thanks so much, Patricia. Those are all good suggestions.
you have something like that? Page 238. Listen, Exercises A and B
John: Sure we do. You want an interest-free checking account Eduardo: Hey, what would you do if you suddenly inherited a lot
then. There’s no minimum balance requirement. of money?
Ling: Yeah, interest-free checking­­—that’s what I want. Are there Chantal: I’d be quiet about it, and I’d keep working for a while.
any fees I should know about? Why?
John: Well, the usual—you pay an overdraft fee if you write a Eduardo: This guy in my office—turns out he had a rich uncle.
check or make an automatic bill payment for more than the Well, the uncle died and left him half a million!
amount in your checking account. If you’re interested, the Chantal: Really? What’s he going to do with the money?
bank offers overdraft protection for a monthly flat fee. Eduardo: He already spent it! He bought a really expensive
Ling: And how much is that? sports car and a motorcycle! Then he quit his job. And now
John: $30. he’s traveling around the world.
Ling: No, thanks. I’ll just have to keep an eye on my account Chantal: That’s crazy. That money will disappear quickly. If I
balance. came into a lot of money, I would do something more useful
John: OK … Interest-free checking then. Let me get your with it.
information … Eduardo: Like what?
Page 232, Listen, Exercises A and B Chantal: I’d go to medical school. I’ve always dreamed of
Host: Welcome back to MoneyWise. I’m Helen Duncan. We’re becoming a doctor.
here today with financial expert Patricia Wong. Patricia is Eduardo: You don’t like being a nurse?
taking questions from our listeners now. Here’s our first caller. Chantal: I do, but I’d rather be a doctor.
Rafael: Hi, Patricia, I’m Rafael. Thanks for taking my call. Eduardo: Then you’d still work here?
Patricia: No problem. I’m here to help you with your money Chantal: No, I’d go back home—to Haiti. I’d build a clinic in my
questions. Go ahead. village, and I’d give the people in my village free medical care.
Rafael: I have a lot of debt, and I’m having a hard time paying all Eduardo: You have such a good heart! As for me, if I found
my bills each month. myself with a lot of money, I’d probably spend it on myself!
Patricia: What kind of debt, Rafael? Chantal: What would you do?
Rafael: Credit card and some personal loans. Eduardo: I’d quit my job for sure. I don’t like my job. Then I’d
Patricia: How much in personal loans and credit card debt are pay off all my debts. Finally, I’d buy a big house on the beach.
we talking about? Chantal: But wouldn’t you get lonely in that big house all by
Rafael: Uh, I borrowed $5,000 from my credit union and I have yourself?
about $20,000 in credit card debt. Eduardo: Oh, no! I wouldn’t live there by myself. I’d invite my
Patricia: I see. That’s $25,000 more or less. How old are you and parents, my brothers and sisters, cousins, even my closest
what do you do? friends to live with me.
Rafael: 27. I work in a hospital—I’m a technician. Chantal: Whoa! That would be an entire village!
Patricia: And what’s the interest rate on your credit cards? Eduardo: Exactly. Imagine what fun that would be. Of course, I’d
Rafael: They vary—from 9.99% to 18%. invite you to come and visit me.
Chantal: It’s a deal!

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