REPUBLIC OF IRAQ

MINISTRY OF PLANNING

Iraq “Social Fund for Development” Project

(SFDP)

ENVIRONMENTAL AND SOCIAL MANAGEMENT PLAN

(ESMP)

FOR THE
UPGRADING AL AKSHEH WATER SUPPLY STATION AND
CONSTRUCTION OF AL TAWAWREH WATER SUPLLY
STATION

IN
AL-MUTHANNA GOVERNORATE

8TH FEBRUARY 2020

Table of Contents
Executive Summary...................................................................................................................... 1
1. INTRODUCTION .................................................................................................................... 4
2. PROJECT DESCRIPTION.......................................................................................................... 4
2.1 Objective of the Works ............................................................................................................... 5
2.2 Scope of Work ............................................................................................................................. 5
2.3 Contractors Camp and Storage of Equipment ............................................................................ 8
3. BASELINE CONDITIONS ......................................................................................................... 8
3.1 The Project Area.......................................................................................................................... 8
3.2 Environmental and Social Baseline Conditions ........................................................................... 9
3.2.1 Climate ............................................................................................................................ 9
3.2.2 Air Quality ..................................................................................................................... 10
3.2.3 Site Topography and location ....................................................................................... 10
3.2.4 Land use ........................................................................................................................ 10
3.2.5 Water Resources and Flooding ..................................................................................... 10
3.2.6 Noise ............................................................................................................................. 10
3.2.7 Heritage Environment ................................................................................................... 10
3.2.8 Traffic Level ................................................................................................................... 10
3.2.9 Land acquisition ............................................................................................................ 11
3.2.10 Social Aspects ................................................................................................................ 11
4. LEGAL ASPECTS ................................................................................................................... 11
4.1 Iraqi environmental legislations................................................................................................11
4.2 The World Bank Safeguards Policies .........................................................................................12
4.3 WBG EHS: The Environmental, Health, and Safety (EHS) Guidelines .......................................13
5. IMPACT ASSESSMENT AND MITIGATION MEASURES............................................................ 13
5.1 Construction Phase ...................................................................................................................13
5.2 Operational Phase ....................................................................................................................13
6. ENVIRONMENTAL AND SOCIAL MANAGEMENT PLAN .......................................................... 14
7. ENVIRONMENTAL AND SOCIAL MONITORING PLAN ............................................................ 25
7.1 Environmental and Social Monitoring ......................................................................................25
7.2 ESMP Institutional Arrangements .............................................................................................25
7.3 Reporting requirements............................................................................................................25
7.4 Capacity Development and Resources Requirements ..............................................................30
8. PUBLIC CONSULTATION ...................................................................................................... 31

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8.1 Consultation Process: ................................................................................................................31
8.2 Consultation Results: ................................................................................................................31
9. Grievance Redress Mechanism ............................................................................................ 32
ANNEXES ................................................................................................................................... 33
Annex 1: Public Consultations Photos ..................................................................................................33
Annex (2): sample of public consultation at these two villages ..........................................................34
Annex (3): Sample individual interviews for both men and women ....................................................37
Annex (4): Donation of the land to the Government to construct the water supply station...............38

List of Figures
Figure 1: location of the two villages (google earth) ................................................................... 5
Figure 2: Current Situation of Al Aksheh water supply station) ............................................ 7
Figure 3 Map of Iraq on the right and Al-Muthanna governorate on the left. ..................... 8
Figure 4 : location of the two water supply station ..................................................................... 9

List of Tables
Table 1: Information about the villages......................................................................................... 8
Table 2: Applicable Laws and Regulations in Iraq .................................................................. 11
Table 3: Summary of Impact Assessment during Construction .......................................... 13
Table 4: Mitigation Measures during Construction Phase. .................................................. 15
Table 5: Mitigation Measures during Operation Phase. ....................................................... 22
Table 6: Monitoring Activities during Construction Phase. ................................................. 26
Table 7: Monitoring Activities during Operation Phase. ....................................................... 28
Table 7: Capacity Development Requirements........................................................................ 30
Table 8: Contact Information for GRM ...................................................................................... 32

List of Abbreviations
CDGs Community Development Groups
ESMP Environmental and Social Management Plan
EHS Environmental, Health, and Safety
ESMF Environmental and Social Management Framework
GIIP Good International Industry Practice
GOI Government of Iraq
GRM Grievance Redress Mechanism
GBV Gender Based Violence
MOE Ministry of Environment
MOP Ministry of Planning
MSDS Material Safety Data Sheets
OP Operational Policy
PAPs: Project Affected Peoples
PMO Project Manager Office
PPE Personal Protective Equipment
RE Resident Engineer
SFD Social Fund Development
WB World Bank
WHO World Health Organization

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 EXECUTIVE SUMMARY
This ESMP is prepared in accordance to the ESMF requirements of the SFD project. The main objective of
the ESMP is to assess the environmental and socio-economic impacts of the subprojects (during
construction and operation phases) and to propose mitigation measures to mitigate the impacts associated
with subproject. This subproject includes upgrading Al Aksheh water supply station and construction of Al
INTRODUCTION Tawawreh water supply station in Al-Muthanna governorate. These water supply stations are expected to
result in significant socio-economic benefits for the local communities and surrounding areas as it will
provide potable water to these villages where Al Akshe village suffer from sever lack in the quantity of
treated water and the other village ( Al Tawawreh) has no water supply station in the village and in both
villages they purchasing water in bottles or from water tankers to achieve their daily requirements and
therefore it will protect public health.
The subproject consists of upgrading Al Aksheh water supply station and construction of Al Tawawreh
water supply station in Al-Muthanna governorate. The upgrading of Al Aksheh water supply station will
include increasing the capacity from 14m3/h to 50 m3/h. In Al Tawawreh village the subproject will include
PROJECT construction of a new 100m3/h water supply station. The construction and upgrading activities will need
DESCRIPTION about 20-30 worker per day for each site. Workers are expected to be hired locally, however if a construction
camp is deemed necessary, it will be installed on vacant state-owned land. Also, equipment and
construction materials will be stored on vacant state-owned land. The anticipated duration of all works is
around 180 days for both sites including mobilization and demobilization of contractor.
Al-Muthanna governorate is located in the southern part of Iraq, which has an arid
climate. The major rain, is about 106 mm yearly, falls during the period December thru
ENVIRONMENTA Climate March, with a spread showering in April. The average annual temperature is 23.8 °C.
L AND SOCIAL The average monthly wind velocity is 2.3m/s. Distributaries of Euphrates River will be
BASELINE the water source that will be used for these water supply station which has a turbidity
CONDITIONS ranging from 16 - 30 NTU, and TDS from 1700- 3500mg/l
Air quality The ambient air quality is within normal range.
Land No additional land for the work is needed to proceed with these subprojects.
No protected areas or endangered species (there is no critical or high biodiversity
Biodiversity
values that might be affected) in the vicinity of the sites.

Page 1 of 32
 Culture heritage The sites adjacent areas do not include any historical or cultural sites.
Applicable Iraqi laws Applicable WB Policies
 Law no. 37 of 2008 MoE roles and  OP 4.01 Environmental Assessment
responsibilities.  OP 4.12 Involuntary Resettlement
POLICY AND  Law no. 27 of 2009 Protection of  OP 4.11 Physical and Cultural Resources
LEAGAL Environment  BP 17.50 Disclosure of Operational
FRAMEWORK  Regulation 2 of 2001 Preserving water Information.
resources  WB General Environmental, Health, and
 Law No.3,1997 Environment protection Safety guideline.
 Law No. 55. 2002 Heritage and antiques  Grievance Redress Service
 Environmental Receptor Impact Significance
Air Quality Medium
Noise Medium
Water Resources Low
ENVIRONMENTA Soil Low
L AND SOCIAL Solid and hazardous wastes Low
IMPACT Flora & Fauna Not significant
ANALYSIS Topography and landforms Not significant
Impacts on local traffic Not significant
Health and Safety High
Socio-Economic impacts Low
Child Labor Medium
PUBLIC Two modalities of consultations were carried out for these subprojects. Public consultation was conducted in
CONSULTATION these villages with men only due to the tribes’ habit where 24 participants attended. The second approach
RESULTS was one-to-one interviews with both men and women to have their views and concerns of potential impacts
during implementation. The number of individuals interviewed was 9 women and 10 men.
The SFD is in the process of establishing a free hotline and is expected to be functioning within the next few
GRIEVANCE months. Meanwhile, in order to comply with the WB requirements, SFD has temporary assigned three
REDRESS staffs as focal points with their cell phone numbers to be disseminated at each road site for receiving calls
MECHANISM and handling complaints. The contact details will be posted at site signboard and the complaint boxes will
be installed in each location.

Page 2 of 32
3
 1. INTRODUCTION

According to the Environmental and Social Management Framework (ESMF)

which was prepared for the Social Fund for Development project (SFDP) and
disclosed locally and on the WB website, an Environmental and Social
Management Plan (ESMP) should be prepared, cleared and publically consulted
upon and disclosed prior to the commencement of any construction activities for
all the subproject’s components.

This ESMP was developed to identify, assess and mitigate the environmental
and social risks and impacts associated with the upgrading Al Aksheh water
supply station and construction of Al Tawawreh water supply station within Al-
Muthanna governorate.

The ESMP was prepared by an independent consultant according to

requirements of the World Bank (OP 4.01), and Iraqi regulations. The ESMP
should be implemented by all relevant parties.

The objectives of this ESMP are to:

 Provide practical and achievable actions to ensure that the subprojects

adverse environmental and social impacts are properly avoided or
mitigated.
 Illustrate the institutional arrangements for implementing and monitoring
the mitigation actions
 Integrate community views and input on the environmental and social
impacts of these subprojects
 Comply with WB and national requirements
 Provide information to the local community on the subprojects activities,
the associated risks and impacts, mitigation measures and Grievance
Redress Mechanism (GRM) system.

2. PROJECT DESCRIPTION

These subprojects involve the upgrading of water supply station from 14- 50 m3/h
and construction of Al Tawawreh water supply station with a capacity of
100m3/h. these subprojects are located in the Governorate of Al-Muthanna
Southest of Iraq. These water supply station will serve Al Tawawreh and Al
Aksheh villages ( about 30Km distance between them). One of these villages
suffer from sever lack in the quantity of treated water and the other village ( Al
Tawawreh) has no water supply station in the village and they purchasing water
in bottles or from water tankers to achieve their daily requirements. Al
Tawawreh and Al-Akesh villages are situated on the banks of tributaries of
Euphrates River as shown in the figure below:

4
 Figure 1: location of the two villages (google earth)

2.1 Objective of the Works

The objective of these two subprojects is to upgrade of water supply station and
construction of a new water supply station. These water supply stations are
expected to result in significant socio-economic benefits for the local communities
and surrounding areas as it will provide potable water (therefore it will protect
public health) to these villages where the residents rely almost exclusively on the
water delivered by water tankers for drinking purposes which poses additional
financial burden on household.

2.2 Scope of Work

The capacity of Al Tawawreh water supply station will be 100 m3/h , while Al-
Aksheh Water supply station will be upgraded from 14- 50m3/h. The water
supply stations will take their row water from the river close to each village
where are they tributaries of Euphrates River. The treated water will be
delivered by a pipeline and then to the costumers via a water distribution

5
network that will be constructed that have their own ESMP which was already
prepared. The water treatment process that will be used started from taking the
water via the intake from the river a to the rapid mixing tank where the alum
will be added, the followed by the coagulation tank and then, he sedimentation
tanks. After settling the water will enter the filtration process where the filter
water enter to the last stage which is disinfection before pumping to the
consumers. The construction works will include the following activities:

For Upgrading of Al Aksheh Water station:

Al Aksheh water supply station which has a capacity of 14m 3/h suffer from
damages from all the main components in addition to the deterioration for most
of it’s pipes valves and fittings as shown in the figure below. Moreover the
capacity is not adequate to the demand of the population of the village. Therefore
for the upgrading, the work will include the following:
1- Removing the dirt and debris out of the site so that the site is ready for
planning and work.
2- Preparing materials of subbase layers with a compaction of not less than
95% for each layer.
3- Preparing materials and pouring concrete 30 cm thickness to the base of
the compact unit and the backwash water of the filters and the channels
for returning the back wash water to the river.
4- Supplying materials and installing a 50m3 / h water compact unit, with all
pipes connecting and fittings according to the technical specifications
prepared by the General Directorate of Water.
5- Construct of intake structure to install the two low lifting pipes with a
diameter of 150 mm and connect the pipes with the sedimentation tank.
The width of the intake structure is 2.5m and a steel walkway is made
along the structure with a width of 1 m with a height of 1 m guard rail on
both sides of the walkway according to Technical Specifications.
6- Supplying and installing an overhead electrical transformer of 400K.V.A
capacity with an electrical cutter of 400K.V.A capacity and poles and its
accessories, according to the specifications of the Electricity Distribution
Directorate. It is important to mention the electricity transmission line is
about 25m from the proposed location of the transformer.

6
 Figure 2: Current Situation of Al Aksheh water supply station)

For Al Tawawreh Water station:

1- Removing the dirt and debris out of the site so that the site is ready for
planning and work.
2- Preparing materials of subbase layers with a compaction of not less than
95% for each layer.
3- Preparing materials and pouring concrete 30 cm thickness to the base of
the compact unit and the backwash water of the filters and the channels
for returning the back wash water to the river.
4- Supplying materials and installing a 100m3 / h water compact unit, with
all pipes connecting and fittings according to the technical specifications
prepared by the General Directorate of Water.
5- Construct of intake structure to install the two low lifting pipes with a
diameter of 150 mm and connect the pipes with the sedimentation tank.
The width of the intake structure is 2.5m and a steel walkway is made
along the structure with a width of 1 m with a height of 1 m guard rail on
both sides of the walkway according to Technical Specifications.
6- Construct an administration and operation building which include all the
construction activities from the base to , built with bricks, concrete slab,
tiling, painting, sanitary and electrical works.
7- Construct the fence for the project.
8- Supplying and installing an overhead electrical transformer of 400K.V.A
capacity with an electrical cutter of 400K.V.A capacity and poles and its
accessories, according to the specifications of the Electricity Distribution
Directorate. It is important to mention the electricity transmission line is
about 25m from the proposed location of the transformer.

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The anticipated duration of construction works is about 180 days with about 25-
30 workers per day with about 95% of them are local workers and the rest are
engineers and technicians that may be from the closest area.

2.3 Contractors Camp and Storage of Equipment

The upgrading works will imply the setup of camps in the area within each
water supply station if needed. The setup of camps will be established on vacant
state-owned lands (Annex 4) for storage of equipment and construction
materials. The work activities will need about 20-30 local workers per day for
each site. If there are non-local workers, these workers will need to have their
accommodation facilities in the camp, during the construction phase.

3. BASELINE CONDITIONS
3.1 The Project Area
The subproject is located in the governorate of Al-Muthanna that is situated in
southern part of Iraq, Al-Muthanna borders Saudi Arabia and shares internal
boundaries with the governorates of Basra, Thi-Qar, Al-Qadisiyah, and Al-Najaf
(as shown in figure 2 below). The proposed location of these water supply station
will be in an open area.
The population in each village is shown in the table below:
Table 1: Information about the villages
No. Village Population
1 Al Aksheh 1173
2 Al Tawawreh 1534

Figure 3 Map of Iraq on the right and Al-Muthanna governorate on the left.

These subprojects are located in flat areas. The area adjacent to the project sites
is characterized as rural residential and semi desertic to agricultural in some
area as shown in the figuers below:

8
 Al Aksheh
Water Supply
Station

Al Tawawreh
Water Supply
Station

Figure 4 : location of the two water supply station

3.2 Environmental and Social Baseline Conditions

The environmental baseline section is presented to give clear overview of the

environmental and social conditions in the vicinity of the subproject location
prior to commencement of works.
3.2.1 Climate

Al-Muthanna governorate is located in the southern part of Iraq. The

governorate’s landscape is dominated by desert plains, with only a narrow ribbon of

9
irrigated farmland along the Euphrates River in the north. The major rain falls
during the period December thru March, with a spread showering in April.
During the year, about 106 mm of precipitation falls annually. In summer
temperatures easily surpass 40°C, the average annual temperature is 23.8 °C. The
driest weather is in June, July & August, September when no rainfall (precipitation)
occurs. While, the wettest weather is in December - March when rainfall
(precipitation) occurs. The average monthly wind velocity is 2.3m/s.
3.2.2 Air Quality
The subproject sites are located in open areas, so the expected concentration of
air pollutants is low. Air pollutants in the villages are caused mainly from
movement of vehicles and trucks. Therefore, the ambient air quality is expected
to be within the WHO ambient air quality standards.
3.2.3 Site Topography and location
No natural land obstacles are presented in the subproject areas. The subproject
areas are free of mountains, cliffs, and valleys. There are no protected areas or
endangered species (there is no critical or high biodiversity values that might be
affected) in the vicinity of the sites (more than 2 Km).
3.2.4 Land use
The area adjacent to the project sites is characterized as rural residential and
semi desertic to agricultural in some area. However, the rehabilitation activities
will not cause an impact on agricultural are or make any crop damage.
3.2.5 Water Resources and Flooding
The Euphrates river and its distributary will be used as a source of the raw
water for the water supply station. The physical characteristics of one the river
water is turbidity which is ranging from 16-30 NTU, and TDS from 1700-
3500mg/l. There are no records of flooding that occurred previously in the area.

3.2.6 Noise
Currently, there is no traffic congestion and consequently the existed noise level
is within the normal levels.

3.2.7 Heritage Environment

There are no sites of historical or cultural importance in the area. There are no
cemeteries, historical-cultural monuments, churches, mosques near the project
that need to be removed or will be impacted due to the rehabilitation activities.

3.2.8 Traffic Level

No traffic problem or traffic congestion will be expected during the construction
phase or in the operation phase.

10
 3.2.9 Land acquisition
The existing water supply station is built on state land and hence there are no
issues related to land acquisition. In addition, and the proposed will be
constructed on state land. The implementation activities will not cause
relocation of people and any individuals.

3.2.10 Social Aspects

The existed and the suggested locations of the water supply station will be on
state land, where no land or property expropriation will be necessary. All the
areas around the sites remain clear of any settlement or economic use and are
ready for construction works, no interference is registered from the local
community which is eager for the works to be completed. It is important to
mention that during the implementation of the water supply station, it is not
expected to cause restriction of access or livelihood impacts.

4. LEGAL ASPECTS

4.1 Iraqi environmental legislations

During rehabilitation and operation phases of the project, the work must follow
the Iraqi laws and regulations for the environmental standards. These are:
1. Laws of the environment protection No.3 issued in 1997 and its relevant
published regulations. No environmental regulations for gaseous emissions,
noise and other air pollution standards are in force and legally binding.
However, limits for water disposal in any surface waters and main sewers are
regulated according to the regulations no. (25)/1967 and their update
modifications released from the Ministry of Health (MOH) and the Ministry of
Environment.
2. New environmental framework Law No. 27 of 2009 by the Iraqi National
Government was introduced but the executive decrees remain to be prepared.
There are as yet no formally adopted requirements for environmental
assessment.
3. Regulations governing contact with archaeological sites extend also to
encompass developmental activities like road construction and rehabilitation
wherever these developmental activities lie within archaeological vicinity.
4. Regulations of the MOE on sanitary waste must be followed, and for the
rubbles (construction & demolition waste) the regulations, legislations and
instruction of both MOHE and MOCHPM.

Table 2: Applicable Laws and Regulations in Iraq

Law Subject

11
 Describes institutional arrangements of the Ministry of
Law no. 37 of 2008 for
Environment and Outlines policies and roles and responsibilities
Ministry of Environment
toward protecting the environment.
Protection and Improvement of Environment Environmental
Law no. 27 of 2009 protection from pollution resulted from petrol and natural gas
extraction
Regulations no. 2 of 2001 Preserving water resources.

Law no. (55) Issued in 2002 Law of heritage and antiques

Law No. 37 of 2015. Labor Law No. 37 of 2015.

For legal aspects, the work during construction and operation must follow the
Iraqi laws and regulations for the Environmental Standards. These are laws of
the environment protection No.3 issued in 1997 and the published regulations.
No environmental regulations for gaseous emissions, noise and other air
pollution standards are in force and legally binding. However, limits for water
disposal in any surface waters and main sewers are regulated according to the
regulations no. (25)/1967 and their update modifications released from the
ministry of health and the ministry of the environment. Law of heritage and
antiques no. (55) Issued in 2002, while for a sanitary waste (municipal) the
regulations of the MOE must be followed, and for the rubbles (construction
&demolition waste) the regulations, legislations and instruction of both MOHE
and MOCHPM must be followed. It is important also to mention that, the
contractor will sign employment agreement with all construction workers by
following labor law of Iraq.
It should be noted that legislation relating to social safeguards issued in Iraq
since 2003 has focused primarily on the ratification of international conventions
and protocols on issues such as cultural heritage. As yet there are no formally
adopted requirements for social assessments relating to road works. Hence,
social safeguards issues remain very largely uncovered except to the extent they
are referred to under environmental laws.

4.2 The World Bank Safeguards Policies

In addition to the Iraqi laws and regulation the ESMP follows key policies and
procedures of the World Bank; the following section presents the WB operational
policies relevant to the rehabilitation and reconstruction of the water supply
stations.

 OP/BP 4.01 Environmental Assessment.

 OP/BP4.12 Involuntary Resettlement
 OP/BP 4.11 Physical Cultural Resources
 BP 17.50 Disclosure of Operational Information.

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 4.3 WBG EHS: The Environmental, Health, and Safety (EHS) Guidelines
These are technical reference documents with general and industry-specific examples of
Good International Industry Practice (GIIP). When one or more members of the WB
Group are involved in a project, these EHS Guidelines are applied as required by their
respective policies and standards.

5. IMPACT ASSESSMENT AND MITIGATION MEASURES

5.1 Construction Phase

This section of the report describes the environmental and social impacts that are likely
to result from the construction of the water stations, and the mitigation measures
addressing them. The Environmental actions, procedures and responsibilities as
required during the construction phase must comply with the available specifications,
legislation, laws issued by the MOHE.
The construction contractor(s) will be responsible for compliance with the ESMP
provisions during the construction phase of the subprojects. The contractor will be also
in charge of undertaking construction works in a manner which complies with all
relevant environmental and social procedures, adheres to all legislative requirements,
and ensures that all environmental objectives associated with the contract are achieved.
The overall assessment of the key environmental and social impacts is summarized
below. According to the above environmental baseline and mitigation measures, it can
be expected that the significant impact is low for most of the environmental receptors
due to the minimum concentrations (as a background) for some parameters and medium
impact for air quality, noise and child labor while health and safety has a high impact
due to the fact this issue is related directly with the health and safety for the workers
and staff as shown in the table below:

Table 3: Summary of Impact Assessment during Construction

Environmental Receptor Impact Significance
1 Air Quality Medium
2 Noise Medium
3 Water Resources Low
4 Soil Low
5 Solid and hazardous wastes Low
6 Flora & Fauna Not significant
7 Topography and landforms Not significant
8 Impacts on local traffic Not significant
9 Health and Safety High
10 Socio-Economic impacts Low
11 Child Labor Medium

5.2 Operational Phase

During the operational period, the project is expected to result in positive socio-
economic outcomes for the local communities. Health and safety impacts has significant
impact during the operation phase related to workers. Socially harmful consequences of
water supply station operation are not anticipated. However, the continued
operation of a GRM for one year following opening of the water supply station for

13
use will ensure that local community members have an accessible, fair and
transparent means of reporting any emerging adverse impacts, and a means of
obtaining mitigation.

6. ENVIRONMENTAL AND SOCIAL MANAGEMENT PLAN

In this section, the identified mitigation measures will be summarized. The

responsibility for implementation of the mitigation measures will be mostly upon the
contractor. However, the supervision and assurance that the mitigation measures are
implemented will be the responsibility of the Resident Engineer (RE) who represents the
ministry as the Project Owner.
The Resident Engineer will be assisted by a team of environmental and social officers
who will be responsible for supervising the daily activities of the contractor and will
report non-compliances to the Resident Engineer in order to take necessary actions
towards the contractor in addition to the OHS aspects. Regular supervision site visits
will also be conducted by the PMO environmental/social officer in association with a
qualified environmental and social consultant who will provide technical advice in case
there is a need to modify or add new mitigation measures as work necessitates.
The costs of mitigation measures are estimated based on the average market rates for
similar activities in Iraq and can be used as indicative costs. It is the sole responsibility
of the contractor to estimate the costs associated with the recommended mitigation
measures based on his work experience.
In terms of hazardous waste, the following mitigation should be followed:
 Provide adequate sanitation facilities serving all workers (mentioned in HSE).
 Paints with toxic ingredients or solvents or lead-based paints will not be used
 All waste should be deposed through licensed haulers/transporters to licensed and
regulated landfill sites appropriate to the type of waste generated (e.g. solid,
household, hazardous).
The following tables summarize the mitigation measures which are required to be
undertaken to avoid any negative impacts on the environment. Responsibilities and
estimated costs are also presented.

14
 Table 4: Mitigation Measures during Construction Phase.

Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

 Unpaved roads, e.g. which may be utilized for construction vehicles movement
or transportation of construction materials should be prepared in a way to
avoid dust emissions. Watering to suppress dust should take place regularly.
 Watering or increase of the moisture level of the open materials storage piles
to reduce dust levels.
Resident
 Enclosure or covering of inactive piles to reduce wind erosion. Contractor 1000
engineer
 Loads in all trucks transporting dust-generating materials have to be sprayed
with water to suppress dust, as well as wheels of means moving inside and
outside of the construction-site.
 Limiting Speed for vehicles approaching the site to less than 40 km/hr. On
site, speed limit should not exceed 20 km/hr.
1 Air quality
 Engines of vehicles and other machinery are kept turned on only if necessary,
avoiding any unnecessary emission.
 Machines and equipment are periodically checked and maintained to ensure
their good working condition.
 All equipment and machines must be maintained and tested for compliance
Resident Included in
with standards and technical regulations for the protection of the environment Contractor
engineer contractor cost
and have appropriate certifications.
 Activities are carried out using the minimum required number of means at
the same time.
 Electric small-scale mechanization and technical tools are used when
available and feasible.
Construction activities are to take place within reasonable hours during the day
and early evening. Resident Included in
2 Noise Contractor
engineer contractor cost

Page 15 of 41
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

 Equipment must be kept in good working order and where appropriate fitted
with silencers which are kept in good working order.
Resident Included in
 Equipment to run only when necessary Contractor
engineer contractor cost
 Positioning of the noise sources in a concealed area with respect to acoustic
receptors, consistent with the needs of the construction site.
Use of personal protection equipment for workers especially those who use jack Resident
Contractor 500
hammers or near noisy engines or compressors. engineer
Wastewater from the worker rest areas or construction offices should be contained
Resident
in sealed containers and should be removed regularly from site by means of Contractor 1000
engineer
authorized contractors.
 In case of the need to change engine oils or refuel some construction equipment,
a proper maintenance workshop or shelter should be installed to ensure
containment of any fuel or oil spills via provision of secondary containment, drip
trays or other overflow and drip containment measures, for hazardous materials Resident
Contractor 500
containers at connection points or other possible overflow points engineer
3 Water resources  No solid wastes are to be thrown into the river.
 Damaged parts of the intake structure that might occurred should be carefully
removed.
 In case of using septic tanks on site, the engineering drawings of these tanks
should be presented to the Resident Engineer for approval. The wastewater in
these tanks should be collected and then transported periodically to the Resident Included in
Contractor
engineer contractor cost
nearest authorized wastewater treatment plant.

 To prevent soil contamination by oil/grease spills, leakages or releases, all

manipulations of oil derivatives in the process of construction and provision of
the fuel to the machines should be performed with maximum care; leak proof Resident Included in
4 Soil Contractor
containers should be used for storage and transportation of oil/grease and engineer contractor cost
wash off from the oil/grease handling area shall be drained through drains
and collected and disposed properly

16
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

 Construction waste and debris shall be collected on a regular basis and

disposed of at designated landfills;
 Only authorized quarries shall be used for purchasing soil to be used for
embankment, padding, bedding, backfilling during construction; and
 It must be prohibited to operate equipment and vehicles outside the
designated work areas and roads.
 Reuse the excavated soil when it deemed technically appropriate.
 No hazardous waste storage to take place directly on soils. Appropriate and
enclosed containers away from direct sunlight, wind and rain.
Resident
 Provide adequate ventilation where volatile wastes are stored. Contractor 1000
engineer
 Limiting access to hazardous waste storage areas to employees who have
received proper training
 Minimizing hazardous waste generation by implementing stringent waste
segregation to prevent the commingling of non-hazardous and hazardous
waste to be managed.
 Provision of readily available information on chemical compatibility to
employees, including labeling each container to identify its contents Resident
engineer in
 Limiting access to hazardous waste storage areas to employees who have
coordination
received proper training with the local
 Simple waste management plan for specific waste streams must be developed. authority and
Solid and
5  Non- hazardous or municipal waste must be collected and transported to local Contractor ministry of 1000
hazardous wastes
council approved disposal sites. science and
 Food wastes must be collected, where practicable, considering health and technology
hygiene issues, for disposal off-site through licensed contractors. regarding
hazardous
 Waste containers must be located at each worksite.
wastes
 Chemical wastes must be collected in 200 liter drums (or similar sealed
container), appropriately labeled, for safe transport to an approved chemical
waste depot or collection by a liquid waste treatment service.
 Storage, transport and handling of all chemicals must be conducted in

17
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

accordance with all legislative requirements, through licensed contractors and

in coordination with the local authority.
 All hazardous wastes must be appropriately stored in bounded areas and
should be clearly identified as “hazardous”.
 Transportation and disposal of hazardous wastes should be done through
licensed contractors and in close coordination with the relevant local authority
and in compliance with the legal requirements and instructions of the
ministry of science and technology previously.
 Hazardous liquids, such as solvents, rust proofing agents and primer must be
managed in accordance with the requirements of relevant legislation and
industry standards.
 Material Safety Data Sheets (MSDS) for hazardous materials must be
available on-site during construction and made available and explained to
workers.
 Hydrocarbon wastes, including lube oils, must be collected for safe transport
off-site for reuse, recycling, transport or disposal at approved locations.
 Limitation of disturbance to vegetation cover during construction works.
6 Flora & Fauna  Design water intake structures to ensure intake pipe are fitted with screens to Not Applicable Not Applicable Not Applicable
prevent fish impingement
Topography and
7 Not Applicable Not Applicable Not Applicable Not Applicable
landforms
 Where practicable, truck deliveries must be restricted to daytime working Contractor in
hours. coordination
Resident
8 Traffic with the Local 500
 Clear traffic signs and signs signals must be installed on-site to provide for Engineer
Traffic
safe traffic. Department
Local traffic
department in
 Limit speed of construction vehicles and provide road signage for drivers and
9 Health and Safety Contractor coordination 500
local community. with the
Resident

18
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

engineer for
some sections

 Having a clear set of OHS Plan and Procedures.

 Having a detailed emergency plan including the nearest medical center and
the location of the first aid kits.
 Qualified personnel must be employed for the construction equipment, and Resident
Contractor 500
personnel must be trained for health and safety issues. engineer
 Personal protection equipment such as eyeglasses, gloves, hard heads and
safety belts must be supplied and continuously used by all workers,
technicians, engineers and site visitors.
 Testing structures for integrity prior to undertaking work;
 Implementation of a fall protection program that includes training in climbing
techniques and use of fall protection measures;
 An approved tool bag should be used for raising or lowering tools or materials
to workers on structures;
 For working at height: Testing structures for integrity prior to undertaking
work.
 Implementation of a fall protection program that includes training in
climbing techniques and use of fall protection measures
 Grounding conducting objects (e.g. fences or other metallic structures) Resident Included in
Contractor
installed near power lines, to prevent shock. engineer contractor cost
 Use of helmets and other protective devices will mitigate against scratches,
bruises, punctures, lacerations and head injuries due to dropping objects.
 Adherence to local and international guidance and codes of practice on EHS
management during construction;
 management, supervision, monitoring and record-keeping;
 implementation of EHS procedures as a condition of contract with contractors
and their sub-contractors;
 clear definition of the EHS roles and responsibilities of the companies involved
19
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

in construction and to individual staff (including the nomination of EHS

supervisors during construction and an EHS coordinator during operation);
 pre-construction assessment of the EHS risks and hazards associated with
construction and operation, including consideration of local cultural attitudes,
education level of workforce and local work practices;
 provision of appropriate training on EHS issues for all construction and
operation workers, including initial induction and regular refresher training,
taking into account local cultural issues;
 provision of health and safety information;
 regular inspection, review and recording of EHS performance;
 protective systems to be put in place to protect workers from cave-in in
trenches.
 Any accidents to be reported and treated within site as a first aid procedure.
 Safety training for the workers.
Resident
 Fuel and oil changing shelters should be equipped with necessary firefighting engineer in
and safety equipment coordination
Contractor 500
 To ensure worker safety, health insurance must be provided to all type of with health
workers and safety
 First aid boxes should be available all times onsite and trained staff on officials.
emergency aids should be identified.
 Provide surveillance and active screening, and immunization
 Provide treatment on-site or in community health care facilities
 Eliminate unusable impounded water, and apply vector control programs Resident
 Erect suitable and adequate warning signage along culvert cleaning and engineer in
coordination
excavation sites Contractor 1000
with health
 Collaborate with local communities and responsible authorities to and safety
improve signage and visibility officials.
 Avoid uncovered piles of aggregates and other construction materials
 Avoid burning waste in worksites

20
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$


Avoid or minimize driving through community areas and dangerous
routes during daytime
 Alert drivers on local speed limits, and monitor implementation
 Minimize traffic by purchasing from the local markets to the extent
possible
 Closing of trenches on the same day,
 If a trench will be left open for the day after, barriers to prevent
community members and unauthorized personnel will be put in place.
 Assign local security personnel to prevent unauthorized entry to the site.
 Signs and awareness should be installed close to the excavation area to
protect road users and community.
 Contractor prepares and implements Traffic Management Plan and
Pedestrian Safety Plan
 A complaints register will be kept on site and this will feed into the GRM.
Handling Resident Included in
10 Details of complaints received will be incorporated into the audits as part of PMO
Complaints Engineer contractor cost
the monitoring process.
 In case of accidental discovery stop all works and contact the responsible authority within
24 hours;
 Provide training to the construction crew on the mode of conduct in case of accidental
findings
Chance find procedures will be used as follows:
Stop the construction activities in the area of the chance find;
Resident
 Delineate the discovered site or area;
engineer in
 Secure the site to prevent any damage or loss of removable objects. In cases of Included in
11 Cultural Heritage Contractor coordination
removable antiquities or sensitive remains, a night guard shall be present until the contractor cost
responsible local authorities and the Ministry of Culture take over; with Heritage
 Notify the supervisory Engineer who in turn will notify the responsible local Authority.
authorities and the Ministry of Culture immediately (within 24 hours or less);
 Responsible local authorities and the Ministry of Culture would be in charge of
protecting and preserving the site before deciding on subsequent appropriate
procedures. This would require a preliminary evaluation of the findings to be
performed by the archeologists from the Department of Antiquities and the Ministry
21
 Total
Receptor Mitigation Measures Responsibility Supervision estimated
Cost in US$

of Culture (within 72 hours). The significance and importance of the findings should
be assessed according to the various criteria relevant to cultural heritage; those
include the aesthetic, historic, scientific or research, social and economic values;
 Decisions on how to handle the finding shall be taken by the responsible authorities
from DA and the Ministry of Culture. This could include changes in the layout (such
as when finding an irremovable remain of cultural or archeological importance)
conservation, preservation, restoration and salvage;
 Implementation for the authority decision concerning the management of the finding
shall be communicated in writing by the Ministry of Culture; and
 Construction work could resume only after permission is given from the responsible
local authorities and the Ministry of Culture concerning safeguard of the heritage
 Rigid obligations and penalties will be added to the contractor contracts in order to
warrantee no child labor exist in the subproject
 The PMO will oblige the contractor to keep a copy of IDs of laborers in order to
monitor the hired staff (Chapter 11 of the 2015 Labor Law of Iraq sets the age for
hazardous works 18 years old).
 Labor influx should also be managed by contractor and ensure Code of Conduct is
Child labor and introduced and applied to avoid impact on local community and provide mitigation
Resident Included in
12 Gender Based measure for GBV risks Contractor
engineer contractor cost
Violence  The contractor also will be obliged to maintain daily attendance sheets in order to
verify the attendance of workers in case of accidents and provide the injured persons
with proper health insurance
 The code of conduct for workers/contractors should be introduced to prevent
misconducts, including prevention of sexual harassment and gender based violence
and also training and awareness rising for workers should be continued, through daily
toolbox talks and other training opportunities.
Total cost US$ (Construction phase) 7,000

Table 5: Mitigation Measures during Operation Phase.

Total
Impact Mitigation Measures Responsibility Supervision estimated
Cost in US$

22
 Total
Impact Mitigation Measures Responsibility Supervision estimated
Cost in US$
 All equipment and machines must be maintained and tested for compliance
with standards and technical regulations for the protection of the environment
and have appropriate certifications.
Local Local
1  Air quality  Activities are carried out using the minimum required number of means at the No cost
authorities authorities
same time.
 Electric small-scale mechanization and technical tools are used when available
and feasible.
 Equipment must be kept in good working order and where appropriate fitted with
silencers which are kept in good working order.
Local Local
2  Noise  Use of personal protection equipment for workers especially those who use jack No cost
authorities authorities
hammers or near noisy engines or compressors.

 Wastewater from the worker rest areas or operation office should be contained in
Sanitary Local
3 sealed containers and should be removed regularly from site by means of authorized Local authorities No cost
Waste authorities
contractors.
To prevent soil contamination by oil/grease spills, leakages or releases, and provision of
the fuel to the machines should be performed with maximum care; leak proof
4 Soil containers should be used for storage and transportation of oil/grease and wash off Not applicable Not applicable Not applicable
from the oil/grease handling area shall be drained through drains and collected and
disposed properly
 During the operational period, some littering and waste generation resulting from
Solid and the repair activities will occur. Littering may occur due to wind action. Local Within
Local Authority
5 hazardous  All waste should be deposed through licensed haulers/transporters to licensed and Authority municipal
(Municipality)
wastes regulated landfill sites appropriate to the type of waste generated (Municipality) budget

6 Flora & Fauna Not applicable Not Applicable Not Applicable Not Applicable
Topography
7 Not Applicable Not Applicable Not Applicable Not Applicable
and landforms
The continued operation of a GRM for one year following operating of the Road for use
Handling will ensure that local community members have an accessible, fair and transparent Local
8 Complains Local authorities No cost
means of reporting any emerging adverse impacts, and a means of obtaining authorities
mitigation.

23
 Total
Impact Mitigation Measures Responsibility Supervision estimated
Cost in US$

The PMO will oblige the contractor to keep a copy of IDs of laborers in order to monitor
the hired staff (Chapter 11 of the 2015 Labor Law of Iraq sets the age for hazardous works
18 years old).
 Labor influx should also be managed by contractor and ensure Code of Conduct is
introduced and applied to avoid impact on local community and provide mitigation measure
Child labor for GBV risks
and Gender  The Local authority also will be obliged to maintain daily attendance sheets in order to Local authorities Local
9 No cost
Based verify the attendance of workers in case of accidents and provide the injured persons with authorities
Violence proper health insurance
 The code of conduct for workers/contractors should be introduced to prevent misconducts,
including prevention of sexual harassment and gender based violence and also training and
awareness rising for workers should be continued, through daily toolbox talks and other training
opportunities.
 Provision signage to improve visibility and overall safety of roads, particularly
along stretches located near Roads or other locations where children may be
present.
 Having a clear set of emergency Plan and Procedures.
Health and  provision of health and safety information; Resident Included in
10 Contractor
Safety engineer contractor cost
 regular inspection, review and recording of EHS performance;
 Provide appropriate technical means
 Install chlorine emission sensors alert
 Provide workers with PPEs
Total cost US$ (Operation phase) No Cost

24
 7. ENVIRONMENTAL AND SOCIAL MONITORING PLAN

7.1 Environmental and Social Monitoring

In order to ensure full compliance of the performed activities to the environmental and
social requirements, regular monitoring should be performed. For this purpose, an
environmental and social monitoring program has been established for the construction
phase to ensure the proper implementation of the environmental and social mitigation
measures.

7.2 ESMP Institutional Arrangements

In order to ensure full compliance with the environmental and social requirements
which are described above, PMO nominated a qualified engineer to act as the focal point
for environmental and social affairs at the central level. On the field level, PMO
nominated two engineers in Al-Muthanna to act as environmental and social officers.
Those engineers will be trained on monitoring and reporting of environmental and social
impacts and how to fill the checklist to be used during field visits before implementation
starts.
The Resident Engineer will be the officially responsible staff member for ensuring
environmental and social compliance. S/He will be assisted by the designated
environmental and social field officers.
In addition, a qualified consultant is recruited by the PMO to provide technical
assistance and capacity building to the environmental and social team both at the
central level and at the field level.

7.3 Reporting requirements

In order to ensure that the mitigation and monitoring measures are being carried out
effectively with the required frequency, a clearly defined and regular reporting and
response system must be established. The needed frequency of report generation for
inspection is to be monthly, and for auditing twice a year, environmental monitoring is
once per year.
The information will be made available to the relevant regulatory authorities as
required. In addition to the monitoring and reporting requirements documented in the
relevant sections of the ESMP, the following reporting regime will be implemented:

a) All incidents or accidents during the rehabilitation should be reported

immediately to relevant authorities.
b) All corrective measures must be discussed to ensure compliance with laws and
regulations.
c) Reports for personnel training on environmental issues or emergency practices
must be produced.
d) Progress reports, environmental monitoring report and other inspections reports
must be produced periodically.

The PMO environmental and social field officers will provide the Resident Engineer
with a weekly report briefing their observations and recommendations for action.
Whereas the Resident Engineer shall prepare an environmental and social management
report on monthly basis to PMO in Baghdad and then to the WB safeguard team(s).

Page 25 of 41
 Table 6: Monitoring Activities during Construction Phase.

Total
Receptor Monitoring Activities Monitoring Indicators Frequency Responsibility Supervision estimated
Cost in US$
 Investigate dust complaints from  Recorded and documented  Daily visual
workers and residents complaints inspection
 Visual inspection of vehicles and  Record the status of  Once every six
equipment operating or entering equipment and vehicles on month Resident
1 Air quality PMO 1,000
the site and Measurements of site (excessive black or white Engineer
exhaust emissions (CO, SOx, smoke)
NOx, PM10, PM2.5)
Investigate noise complaints from  Weekly
workers and neighboring  Recorded and documented inspection of
Noise communities in the affected Resident
2 complaints complaints PMO 1,000
Engineer
locations  Recorded tests results  Only in case
of complains
 Investigate implementation of
mitigation measures and observe
Daily Resident
3 Water resources any oil or fuel spills. Site Investigation report PMO No cost
Investigation Engineer
 Investigate wastewater disposal
measures
 Observe any soil contamination
with oil or fuel Resident
4 Soil Site Investigation report Monthly PMO No cost
 Observe any accumulation of Engineer
wastes
 Maintain records on waste types  Waste management  Weekly
and quantities contracts with authorized
Solid and Resident
5  Observe any waste accumulation contractors  Weekly PMO No cost
hazardous wastes Engineer
in un approved locations  Waste delivery receipts from
local authorities.

Page 26 of 41
 Total
Receptor Monitoring Activities Monitoring Indicators Frequency Responsibility Supervision estimated
Cost in US$
 Ensure compliance of workers to
Health and Safety requirements
 Maintain log on incidents and
Observation report Resident
6 Health and safety accidents. Weekly PMO No cost
Accidents report Engineer
 To ensure worker safety, health
insurance must be provided to
all type of workers
Record any observation about wild
animals or plants on site or nearby Resident
7 Flora & Fauna Observation report Upon occurrence PMO No cost
and report to the Environmental Engineer
Authority
Topography and
8 No monitoring required Not applicable Not applicable Not applicable Not applicable Not applicable
landforms
Ensure speed limits and warning Resident
9 Traffic signs are installed Road signs are installed. Monthly PMO No cost
Engineer
Number of complaints
Handling Ensure that the GRM is effective Resident
10 received, analyzed and Weekly PMO No cost
Complaints and well communicated Engineer
responded to.
 Ensuring that children and minors are  A copy of IDs of laborers and  Daily
not employed directly or indirectly on labor registry.
Child labor and the project.  Percentage of workers that Resident
11 Gender Based  Ensure to prevent misconducts, have attended the code of PMO No cost
Engineer
Violence including prevention of sexual  Weekly
conduct training and number
harassment and gender based violence.
of GBV training delivered.
Total cost US$ (Operation/Maintenance phase) 2,000

27
 Table 7: Monitoring Activities during Operation Phase.

Total
Receptor Monitoring Activities Monitoring Indicators Frequency Responsibility Supervision estimated
Cost in US$
 Investigate dust complaints from  Recorded and documented  Daily visual
workers and residents complaints inspection
 Visual inspection of vehicles and  Record the status of  Once every six
equipment operating or entering equipment and vehicles on month Water
1 Air quality Operator 1,000
the site and Measurements of site (excessive black or white Directorate
exhaust emissions (CO, SOx, smoke)
NOx, PM10, PM2.5)
Site inspection measuring the level No
Water
2 Noise of noise Report on the level of noise Weekly Operator additional
Directorate
cost
 Investigate wastewater disposal Water
3 Water resources Site Investigation report Weekly Operator No cost
measures Directorate
 Observe any soil contamination
with oil or fuel Water
4 Soil Site Investigation report Monthly Operator No cost
 Observe any accumulation of Directorate
wastes
 Maintain records on waste types  Waste management  Weekly
and quantities contracts with authorized
Solid and Water
5  Observe any waste accumulation contractors  Weekly Operator No cost
hazardous wastes Directorate
in un approved locations  Waste delivery receipts from
local authorities.
 Ensure compliance of workers to
Health and Safety requirements Observation report Water
6 Health and safety Weekly Operator No cost
 Maintain log on incidents and Accidents report Directorate
accidents.

28
 Total
Receptor Monitoring Activities Monitoring Indicators Frequency Responsibility Supervision estimated
Cost in US$
 To ensure worker safety, health
insurance must be provided to
all type of workers
Record any observation about wild
animals or plants on site or nearby Water
7 Flora & Fauna Observation report Upon occurrence Operator No cost
and report to the Environmental Directorate
Authority
Topography and
8 No monitoring required Not applicable Not applicable Not applicable Not applicable Not applicable
landforms
Ensure speed limits and warning Water
9 Traffic signs are installed Road signs are installed. Monthly Operator No cost
Directorate
water quality testing for pH, Water No additional
Drinking water
10 Regular water quality testing Turbidity, Daily Operator
quality (EC), Color, (TSS), (TDS), Directorate cost
Number of complaints
Handling Ensure that the GRM is effective Water No additional
11 received, analyzed and Weekly Operator
Complaints and well communicated Directorate cost
responded to.
 Ensuring that children and minors are  A copy of IDs of laborers and
not employed directly or indirectly on labor registry.
Child labor and the project.  Percentage of workers that Water No additional
12 Gender Based  Ensure to prevent misconducts, have attended the code of  Weekly Operator
Directorate cost
Violence including prevention of sexual
conduct training and number
harassment and gender based violence.
of GBV training delivered.
Total cost US$ (Operation/Maintenance phase) 2,000

29
The environmental and social consultant will prepare a monthly environmental and
social supervision report after conducting site supervision visits.
On quarterly basis, PMO shall prepare an environmental and social progress report
which will be submitted to the international financial institution (WB) for review and
disclosure.

7.4 Capacity Development and Resources Requirements

PMO dedicated sufficient human resources to undertake the environmental and social
management requirements as explained above. The assigned staff at the central and
field levels are competent in the field of engineering and have variable practical
experience. For the staff who will be responsible for undertaking the environmental and
social tasks, they will require some capacity development.
All construction personnel and contractors are required to undertake appropriate
environmental training and induction programs including, importantly, on GRM
procedures.
All managers and supervisors will be responsible for ensuring that personnel under
their control have the requisite competencies, skill and training to carry out their
assigned tasks in accordance with the requirements of the ESMP. They will also be
responsible for identifying additional training and competency requirements.
All project supervisors and managers will receive additional detailed training on the use
and implementation of the ESMP. The following Table presents the proposed
institutional strengthening program and capacity development requirements.
Table 8: Capacity Development Requirements
Capacity development topic Provider(s) Duration Estimated Cost (US$)
Environmental Impact Assessment
1 Environmental and social Consultant 3 Days 1,500
Management in Construction Sites
Iraqi Environmental Legal Ministry of
2 1 Day 500
Requirements Environment
World Bank Environmental and Social 1,000
3 Consultant 2 Days
Safeguards

Total Estimated Cost $3,000

In order to ensure full compliance of the environmental and social requirements, regular
site visits should be conducted. Dedicated office spaces, office equipment and supplies in
addition to adequate means of transportation should be made available for the
environmental and social management team at the central level and most importantly
on the field level. MOP PMO should ensure the allocation of sufficient budget resources
to ensure availing the required resources to achieve the required tasks.

30
 8. PUBLIC CONSULTATION

8.1 Consultation Process:

The public consultations were carried out in these two villages for upgrading and
construction of water supply station on 12 and 13 of October, 2019. The public
consultations included only men and number of participants was 24 in these villages.
Accordingly, a questionnaire was formatted to cover the key environmental and social
aspects related to the subproject. The consultation started by providing briefs about the
subproject activities, potential impacts and future benefits.
In addition to public consultation, one on one interviews were conducted on 12 and 13 of
October, 2019. The formatted questionnaire was then addressed to 9 women and 10 men
in the surrounding community randomly to have their opinions and thoughts regarding
the construction activities.

8.2 Consultation Results:

All participants in these villages expressed that; the upgrade of these water supply
stations will have a positive impact on their social daily life. Please refer to Annex 2
and Annex 3 for the public consultations in Al Aksheh and Al Tawawreh villages and
also sample of individual interviews for both men and women. The full list of
participants for public consultations and individual interviews are attached in
standalone document to reduce the size of the instrument. As per the questionnaire
prepared for individual interview, the below are the main findings:
1) All interviewed locals agreed that the construction activities of water supply station
will serve all the people in the village and have a strong positive impact from the
social perspectives on the locals.
2) No claims from any locals were recorded or alleged regarding the ownership of the
land were the water supply stations are constructed; all agreed that is governmental
land property.
3) The project will contribute to strength the health awareness by avoiding the purchase
of potable water which might be not sterilized properly specially in the summer.
4) The rehabilitation of the project will enhance the economic situation of the people via
avoiding the purchase of extra water from the water tankers to cover their daily
requirements.
5) They welcomed that there will be a hot line to express their suggestion or concern
that might happen during the rehabilitation phase.
6) No vegetation covers, crops, plants, trees…etc. will be removed in order to execute the
rehabilitation activities of the water supply station.
7) The interests of the locals will not be affected in any way by the construction
activities.
8) No infrastructure within the water supply station area will be affected negatively due
the construction activities and there is no need for alternative roads.
9) No deportation, dislocation of any of the local community will be needed due to these
activities.
10) The locals asked to take the proper precaution mitigations to avoid any accident
that might happen. In addition, the locals asked to install an electrical transformer

31
 specifically for the water supply station which is different than those for the people
and was achieved via including a transformer to Bill of Quantities.
11) The rehabilitation of the project will enhance the social relationship among the
locals; improve their achievements and performance via the availability of Water.

9. GRIEVANCE REDRESS MECHANISM

The SFD is in the process of establishing a free hotline and is expected to be functioning
within the next few months. SFD is planning to set up a digital system with multi-
channels for receiving complaints, inquiries, feedbacks or comments like WhatsApp,
Facebook, email and complain boxes for each subproject. Additionally, focal points will
be assigned at local level and central level to be in charge of handling complaints.
Meanwhile, in order to comply with the WB requirements, SFD has temporary assigned
three staffs as focal points with their cell phone numbers to be disseminated at each
subproject level for receiving calls and handling complaints. It is important to
mention that the complaints can be raised and addressed even from anonymous
person(s). The contact details will be posted at subproject signboard and the complaint
boxes will be installed in each location as shown in the below table.
Table 9: Contact Information for GRM

# Name Job Title Phone Number E-mail

1 Kabil Hmood Abas SFD Team leader 07812542417 [email protected]

2 Mohammed
GRM officer 07803008372 [email protected]
Thamer Fitan
3 Yaser Mohammed
M&E officer 07812542417 [email protected]
Sehood
The process of managing complaints will be as follows:
1- Complaints should be sorted out according to complexity;
2- Simple inquiries should be resolved on the spot by concerned staff members in 3-
6 working days as a maximum and should be documented and archived as per
the relevant procedure;
3- Complex issues should be investigated and communicated with higher
management for final decisions within a timeframe of 20 working days as a
maximum;
4- After the completion of the proceedings, the complaint is closed, and information
is included in the system, including the action(s) taken and the result(s) required;
and
5- The complainant shall be notified of the result and the action immediately and
informed of the possibility of objecting to the procedure.
6- Individuals who submit their comments or grievances have the right to request
that their name be kept confidential. An anonymous complaint can receive a code
and should be investigated appropriately and treated courteously.
In addition to PMO, the MOP, project offices in governorates, and Community
Development Groups (CDGs), the World Bank’s Grievance Redress System (GRS) can
also be approached for reporting and resolving issues.

32
ANNEXES
Annex 1: Public Consultations Photos

Public Consultations at Al Aksheh Village

Public Consultations at Al Tawawreh Village

33
Annex (2): sample of public consultation at these two villages

34
35
36
Annex (3): Sample individual interviews for both men and women

37
Annex (4): Donation of the land to the Government to construct the water supply station.

38