paper and answer the questions on the left hand side. NO PEEKING!

A single location for the team to get together for any purpose. It
What is a project "war room"? provides a repository for project artifacts, records, and up-to-date
schedules and status reports. Provides an identity to the project team.
What is its primary benefit?

1. What information will be collected

2. How the information will be collected
3. How and to whom the information will be distributed
Describe the six major parts of a Communications 4. When the information will be communicated
Management Plan. 5. How to obtain information between regular communications
6. How the Communications Plan will be updated throughout the
project

Comparing actual project results to planned or expected results in

What is variance analysis?
terms of cost, schedule, scope, quality, and risk.
1. Be an effective communicator
2. Be a communications expeditor
What are six actions project managers should 3. Avoid communications blockers
take to ensure effective project team
communications? 4. Use a tight matrix
5. Have a project war room
6. Make meetings effective
Listening in which the recipient is attentive and asks for clarification of
What is active listening?
ambiguous messages
What is a major cause of conflict between the PM
Schedules
and functional managers?
Written and oral, listening and speaking.
Internal (within the project) and external (customer, the media, the
What are the different types of communication public)
dimensions? Formal (reports, briefings) and informal (memos, ad hoc
conversations)
Vertical (up and down the organization) and horizontal (with peers)

What is earned value analysis? How is it used in An analysis that integrates cost and schedule measures. It is used to
performance reporting? help the project management team assess project performance.

What is a key tool used for communication

Communication requirements analysis.
planning?
Written, which includes reports, memos, spreadsheets, faxes and files.
Oral, which includes presentations, meetings and conference calls.
What are some common means of information
distribution during project execution? Multimedia which includes video conferencing.
Internet or Intranet, which includes e-mail, Web sites, and online
bulletin boards.
What factor has the greatest effect on the
The project's organizational structure
project's communication requirements?
What does the term EAC tell you? What we now expect the total project to cost.
“What are the EV acronyms for “How much work
Planned Value (PV) and Budgeted cost of work scheduled (BCWS)
should be accomplished”?

Speaking (encoding)
Writing (encoding)
What are the five major verbal communication
Listening (decoding)
skills?
Reading (decoding)
Thought/Reasoning (encoding and decoding)

What can a network diagram identify that a bar

Bar charts do not show logical relationships between activities.
chart cannot?
The sender, the message and the receiver. The message is encoded
What are the three parts that make up the
by the sender & decoded by the receiver based on the receiver’s
communications model?
education, exp., language & culture.
As you add people to the team, how do the It grows exponentially not linearly. Communications are very complex.
communication channels grow? Remember the formula: {N x (N-1) / 2}
Non-verbal communication is encoding a Gestures, vocal tones, facial expressions, manner of dress and body
message without using words. It includes: language.
It is an output to update organizational process assets to most
monitoring and control processes. It includes what was done right,
Describe the “lessons learned process”. wrong and what would we do different on future projects. Captures the
reasoning behind the variances and corrective actions. They are then
updated/stored in the “organization process assets”.
Name the types of reports that would be sent to Status, Progress, Trend, Forecasting, Variance, Earned value, Lesson
stakeholders. learned, Risk
Noise, distance, language, culture, improper encoding of the
Name 5 items that can get in the way of
messages, communication blockers such as: We have done that
communications?
before, What a bad idea!
What are the outputs of the manage stakeholders Change requests, causes of issues, reasons for corrective actions
process? chosen and lessons learned.
What are the 8 interpersonal skills PMBOK Leadership, Team building, Motivation, Communications, Influencing,
focuses on? Decision making, Political and cultural awareness, Negotiation.
Bar charts; S-curves
List 4 typical performance report formats.
Tables; Earned value analysis
Words 7%
What is the breakdown % of total message impact
Vocal tones 38%
of the non verbal factors?
Facial expressions 55%
Verbal both informal and formal.
What are the 4 methods of communication?
Written both informal and formal.
What are(is) the ‘Controlling” communications Report Performance
process name(s) Manage Stakeholder Expectations