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    RafDoc - A-0004825239

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    Anna Sandra Teo
    1. This document is a restoration order form for a customer named Anna Sandra Teo regarding their UniFi service. 2. It details the restoration work completed, including checking the optical levels and sessions. No issues were found. 3. Additional charges may be applied for on-site support and equipment replacement. By signing, the customer acknowledges the restoration work and agrees to the terms, including warranty details.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    RafDoc - A-0004825239

    Uploaded by

    Anna Sandra Teo
    15 views4 pages
    1. This document is a restoration order form for a customer named Anna Sandra Teo regarding their UniFi service. 2. It details the restoration work completed, including checking the optical levels and sessions. No issues were found. 3. Additional charges may be applied for on-site support and equipment replacement. By signing, the customer acknowledges the restoration work and agrees to the terms, including warranty details.

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    1. This document is a restoration order form for a customer named Anna Sandra Teo regarding their UniFi service. 2. It details the restoration work completed, including checking the optical levels and sessions. No issues were found. 3. Additional charges may be applied for on-site support and equipment replacement. By signing, the customer acknowledges the restoration work and agrees to the terms, including warranty details.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views4 pages

    RafDoc - A-0004825239

    Uploaded by

    Anna Sandra Teo
    1. This document is a restoration order form for a customer named Anna Sandra Teo regarding their UniFi service. 2. It details the restoration work completed, including checking the optical levels and sessions. No issues were found. 3. Additional charges may be applied for on-site support and equipment replacement. By signing, the customer acknowledges the restoration work and agrees to the terms, including warranty details.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    CTT Order ID 1-70825670105

    Customer/Account Name ANNA SANDRA TEO


    Activity ID A-0004825239
    Assigned Date/Time 10/08/2023 14:30:00
    SECTION 1 : RESTORATION CATEGORY
    Please tick , any applicable
    UniFi / Voice 1P Streamyx/Business Broadband & DEL
    TM Access Network (Drop Fibre-OLT or SDF-ODF) TM Access Network
    Internal Fiber Standard Wiring (Entry Wall-FWS) Last Point Connection
    Internal Fiber Non-Standard Wiring (Entry Wall-FWS) Telephone Socket/Splitter
    Customer's Fault CPEs Replacement (Within Warranty) - fault due to TM
    BTU/CPEs Replacement (Within Warranty) - fault due to TM CPEs Replacement (Within Warranty) - fault due to customer
    BTU/CPEs Replacement (Within Warranty) - fault due to customer CPEs Replacement (Beyond Warranty)
    BTU/CPEs Replacement (Beyond Warranty) CPEs Configuration
    BTU/CPE Configuration Customer's Internal Wiring Fault
    Internal wiring more than 18 feets and obstruct by awning/roof (OSH NC) Customer's Fault
    Infra TM obstruct by illegal extension and can't accessible (OSH NC) Internal wiring more than 18 feets and obstruct by awning/roof (OSH NC)
    Building Management Cabling Infra TM obstruct by illegal extension and can't accessible (OSH NC)
    Building Management Accessibility Building Management Cabling
    unifi Plus Box Replacement (Within Warranty) - fault due to TM Building Management Accessibility
    unifi Plus Box Replacement (Within Warranty) - fault due to customer
    unifi Plus Box Replacement (Beyond Warranty)
    Non-Standard Installation
    SECTION 2 : PHYSICAL HEALTH CHECK (PHC)
    Landed House (UniFi FTTH/Voice 1P)

    Rx Optical Overload - Optical (Tx/Rx) -16(PASS)

    Rx Optical Sensitivity - Session ONLINE(PASS)

    Tx Opt Power -
    Tx Ext Ratio -

    Landed House (DSL/DEL)

    D/load U/load D/load U/load


    SNR - - SNR - -
    Attn - - Attn - -
    Actual Rate - - Actual Rate - -
    Tone Ok Not Ok Tone (IVR) -
    Session

    High Rise (VDSL/DSL/DEL)

    D/load U/load D/load U/load


    SNR - - SNR - -
    Attn - - Attn - -
    Actual Rate - - Actual Rate - -
    Tone Ok Not Ok Tone (IVR) -
    Session

    Wireless Service Result Testing (after installation)


    RG Location
    RG Location
    Area Signal Strength
    Signal Strength

    Others
    SECTION 3 : RESTORATION CHARGES
    Please tick , any applicable

    A. Onsite Support
    Description Total Charges (RM)
    1. On Site Support *(RM53.00) 0.00

    B. Equipments
    Payment Option Current Commitment End Date
    1. One Off Payment -
    2. Renewal Service Contract
    3. BTU Replacement
    SECTION 4: TERMS AND CONDITIONS OF RESTORATION ACCEPTANCE AND CUSTOMER'S ACKNOWLEDGEMENT
    By signing this Form, the customer hereby acknowledges and agrees that:
    i. Any complaint made by the customer has been duly attended, solved and vi. Subject to the type of CPE in Section 3, any replacement of CPE upon
    rectified by TM up to the customer's satisfaction and in consideration to completion of the restoration work, a customer has an option either to
    the same, TM shall impose additional charges as specified in this purchase the CPE OR to renew/extend (where applicable) the minimum
    Restoration Acceptance Form. subscription period of the Service's contract;
    ii. Additional charges for the work under SECTION 3(A), & 3(B) will be Option to PURCHASE CPE
    reflected in the customer's next bill. CPE charges will be reflected in the customer's next bill
    iii. The Additional Terms and Conditions in this Restoration Acceptance Option to RENEW/EXTEND the minimum subscription period
    Form shall be read in addition to the existing Terms and Conditions of 1. If the Service contract is within minimum subscription period, the service's
    the UniFi/ Streamyx/ Business Broadband Service / Voice 1P (each with minimum subscription period will be extended to a further [one / two / three
    be referred to as "Service") as earlier agreed by the customer. (1/2/3) year(s)]. Extension of the service period will follow the minimum
    iv. Warranty is valid for new Customer Premise Equipment (CPE) and is subscription period of the Service as subscribed by the customer which
    limited to manufacture defect/faulty/workmanship during the Warranty shall commence from the restoration date;or
    Period. The warranty does not apply where damage is caused by; 2. If the Service contract is beyond minimum subscription period, the service's
    including but not limited to (a) normal wear and tear; (b) abuse, minimum subscription period will be renewed for another one(1) year.
    mishandling, accident or failure to follow manual operating
    instructions;(c) customer's negligence; (d) stolen/lost at customer's
    premise and (e) force majeure.
    v. On site support charges at the rate of RM53.00 (inclusive GST) will be
    reflected in the customer's next bill.

    I/We do hereby confirm and acknowledges that I/We have read and understood the Acknowledgement and Additional Terms and Conditions contained in this
    Restoration Acceptance Form and agree that the Additional Terms and Conditions shall form part of the Terms and Conditions of the UniFi/ Streamyx/
    Business Broadband/Voice 1P.

    Furthermore I/We agree to be bound by all such Terms and Conditions. I/We agree the above service has been restored by TM Personnel.

    CUSTOMER'S ACKNOWLEDGEMENT
    I/We agree the above service has been restored by TM Personnel and all the CPEs are working in good condition.

    *Name ANNA SANDRA TEO


    *I/C ...
    *Email Address [email protected]
    *Relationship na
    Comments -
    By Submitting this Form
    *Mandatory Field

    Customer's/Authorised Representative's Signature Date

    FOR TM USED ONLY


    Customer refuses to sign
    Customer disagree with restoration work
    Restoration completed outside of customer premise

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