Sri Sai Vidya Vikas Shikshana Samithi ®

SAI VIDYA INSTITUTE OF TECHNOLOGY

Accredited by NBA, New Delhi (CSE, ECE, ISE, MECH & CIVIL). NAAC – “A” Grade
Department of Humanities
III - INTERNAL ASSESSMENT

PROFESSIONAL WRITING SKILLS IN ENGLISH

BPWSK206
MODULE-5
PROFESSIONAL COMMUNICATION AT WORKPLACE
1.The Internet service that issue a multimedia interface to current resources is called
A. World Wide Web
B. Gopher
C. File Transfer Protocol
D. Telnet
Answer A
2.what is telnet?
A. Search engine
B. Browser
C. Protocol
D. Gateway
Answer C
3.which define correctly ICMP Internet Control Message Protocol?
a. A redirect message is used when a router notices that a packet seems to have been routed
wrongly.
b. It reports all errors which occur during transmission
c. It informs routers when an incorrect path has been taken.
d. The “destination unreachable” type message is used when a router cannot locate the
destination.
Answer: (a)
4. Select the example of connectivity?
A. Floppy Disk
B. Internet
C. Data
D. Power card
Answer B
5. Which is used to transmit information on the World Wide Web.
A. HTTP
B. HPPT
C. HTPP
D. HTTTP
Answer A
6. Which medium is not suitable for E-mail?
a) Intranet
b) Internet
c) Extranet
d) Paper
Answer: d
7.Which of these defined the internet?
a) The Federal Network Committe
b) The Federal Network Council
c) The Federal Networking Committee
d) The Federal Networking council
Answer: d
8. Which term is not used by intranet?
a) IP
b) HTTP
c) TCP
d) BSNL
Answer: D
9. Which term Avoided in E-mail
a) Re-Reading
b) Subject line
c) Smileys
d) Wrong E-mail address
Answer: d
10. A web address is also known as
A. LRU
B. LUR
C. URL
D. ULR
Answer C
11. Select the standard protocol of the Internet
A. TCP/IP
B. Flash
C. HTML
D. Java
Answer A
Which is used to shares hardware, software and data between authorized user.
A. IP
B. Network
C. CPU
D. DNS
Answer B
Which of the following refers to dangerous programs that can be ‘caught’ by opening E-mail
attachments and downloading software from the internet?
A. Spam
B. Utility
C. Honey pot
D. Virus
Which is the slowest Internet connection service?
A. Land line
B. Dial up service
C. Digital subscriber line
D. Cable modem
Answer: D. Cable modem
Which term is used for creating of web pages
A. HTML
B. FTP
C. URL
D. HTTP
Answer A
Junk E-mail is also known as_____
A. sniffer
B. Spam
C. Copple crumbs
D. Spoof
Answer B
In www stands for
A. Wide World Web
B. Web World Web
C. World Wide Weblink
D. World Wide Web
Answer D
The term of electronic cash is to execute payment through
A. Cheque
B. Credit Card
C. ATM Card
D. Using computers over a network
Answer C
The internet also called
A. NET
B. NOT
C. NAT
D. NFT
Answer A
Which domains are used by profit business?
A. .org
B. .edu
C. .net
D. .com
Answer D
What was the first network that provides the basis for the internet?
A. ARAPANET
B. AAPARANET
C. ARPANET
D. PARA NET
Answer A
The web page code is written using
A. Hypertext markup language
B. Winzip
C. URL
D. Perl
Answer A
The computer connected to the internet must have?
A. have a unique IP address
B. be an IBM PC
C. have a modern connection
D. be internet compatible
Answer A
The most common way for accessing to the internet is
(A) Point-to-point computer
(B) Virtual provider or computer
(C) Dumb terminal
(D) Provider or host computer
Answer: D
Which is not the example of web browser
A. Safari
B. Avast
C. Internet Explorer
D. Google Chrome
Answer B
select the protocol that provide helps to transfer files between computers
A. HTP
B. HTTP
C. FTTP
D. FTP
Answer D
Which of the following term is naot about the Internet?
A. Keyboard
B. Search engine
C. Browser
D. Link
Answer A
Which term needed to design an HTML document
A. Text editor
B. Internet
C. Browser
D. Search engine
Answer A
The term HTML is a
A. Scripting Language
B. Network Protocol
C. Programming Langauge
D. Web Browser
Answer A
Which of the following term of transmission directions given is not a legitimate channel?
a. Simplex
b. Double Duplex
c. Full Duplex
d. Half Duplex
Answer: (b)
“Parity bits” are used for what
a. Encryption of data
b. To transmit faster
c. To identify the user
d. To detect errors
Answer: (d)
Abbreviation of DNS is
A. Disk Name System
B. Domain Name Signal
C. Domain Number System
D. Domain Name System
Answer D
The abrivation of TCP is
A. Transmission Communicational Protocol
B. Transistor Control Protocol
C. Transform Control Protocol
D. Transmission Control Protocol
Answer A
In the Email Following term describes the contents of the message.
(A) subject
(B) cc
(C) to
(D) contents
Answer: A subject
Abbrivation of SMTP is
A. Simple Mail Transfer Protocol
B. Simple Mail Transport Protocol
C. Simple Mail Terminal Protocol
D. Simple Mail Transition Protocol
Answer A
Select correct stands of XML
A. Extra Markup Language
B. Extended Markup Language
C. Excellent Marlup Language
D. Extended Marking Links
Answer B
Abbrivation of ISDN is
A. Integrated Security Data Network
B. Integrated Services Data Network
C. Integrated Security Digital Network
D. Integrated Services Digital Network
Answer D
The language used to design documents for World Wide Web is
A. HTML
B. HLTM
C. HSMT
D. HTTP
Answer A
The Internet uses are
A. Circuit switching
B. Telex switching
C. Packet switching
D. Telephone switching
Answer C
which is used to send and receive electronic mail.
A. Simple Mail Transition Protocol
B. Simple Mail Transfer Protocol
C. Simple Mail Terminal Protocol
D. Simple Mail Transport Protocol
Answer B
Which term is not a type of broadband Internet connection
A. Satellite
B. Cable
C. DSL
D. Dial up
Answer C
The combination of links by the Internet designed an interconnected network called the
A. World Wide Web
B. Router
C. Hardware
D. Modem
Answer A
Which term is used to transmit the computer-stored messages through telecommunication?
A. Email
B. Echart
C.Eweb
D. None of these
Answer A
Which is called main page of a website?
A. Home page
B. Browser page
C. Bookmark
D. Search page
Answer A
Buy now–pay now is mostly used for
A. Credit cards
B. Vaults cards
C. Debit Cards
D. Visa cards
Answer D
For serial data transmission Which of these is a standard interface is used ?
a. ASCII
b. 2
c. RS232C
d. Centronics
Answer: (c)
Which type of topology is best for large businesses
a. Star
b. Local area
c. Hierarchical
d. Ring
Answer: (a)
What type of transmission medium is mostly used to send data in a computer network that is
exposed to electrical interferences?
a.Optical fiber
b.Unshielded twisted pair
c. Coaxial cable
d. Microwave
Answer: (a)
Hyperlinked documents collection on the internet make ?
a. Hypertext markup language
b. E-mail system
c. Mailing list
d. World Wide Web (WWW)
Answer: (d)
The location of a resource on the internet is refered by?
a. Protocol
b. ICQ
c. E-mail address
d. URL
Answer: (d)
HTTP stands for?
a. Hypertext transfer protocol
b. Hypertext tracing protocol
c. Hyper terminal tracing program
d. Hypertext transfer program
Answer: (a)
OSI has total number of layers
a. 4
b. 5
c. 8
d. 7
Answer: (d)
identify valid email address?
a. [email protected]
b. t4tutorials.com
c. [email protected]
d. t4tutorials@books
Answer: (c)
Best description for uploading information?
a. Sorting data on a disk drive
b. Sorting data on a hard drive
c. Receiving information from a host computer
d. Sending information to a host computer
Answer: (d)
Select the most common internet protocol?
a. TCP/IP
b. NetBEUI
c. HTML
d. IPX/SPX
Answer: (a)
Which Software programs that allow you to legally copy files
a. Probe ware
b. Public domain
c. Shareware
d. Timeshare
Answer: (b)
The abbrivation of FTP?
a. File transfer protocol
b. File transmission protocol
c. File transfer program
d. File transfer protection
Answer: (a)
At what speed does tele-computed define?
a. Megabyte load
b. Baud rate
c. Cycles per second
d. Interface speed
Answer: (a)
Which one of the following is nottype of network toplogy
a. Peer to Peer
b. Ring
c. Bus
d.Star
Answer: (a)
IPv4 datagram has maximum length in bytes is
a. 32
b. 65535
c. 1024
d. 512
Answer: (b)
Which of the following software stop the external access to a system?
a. Virus checker
b. Gateway
c. Router
d. Firewall
Answer: (d)
The IP network 192.168.50.0 is to be divided into 10 equal sized subnets. Which of the
following subnet masks is requored for the above
a. 255.255.0
b. 255.255.0.0
c. 255.243.240
d. 255.255.255
Answer: (a)
IPv6 address lenght
a. 32 bits
b. 128 bits
c. 64 bits
d. 256 bits
Answer: (b)
Which statment correctly define the ping command?
a. .Ping summarizes the packet loss and round-trip delay between two IP end points
b. The ping command checks the port level connectivity between source destinations end
points.
c. .Ping stands for Packet Internet Generator
d. The ping command activates the RARP protocol of the IP layer.
Answer: (a)
Identify the correct IPv4 address
a. 128.64.0.0
b. 01.200.128.123
c. 300.142.210.64
d. 10110011.32.16.8
e. 124.201.3.1.52
Answer: (a)
loop-back addresses has the following IP addresses can be used as (a) ?
a.c. 127.0.0.1
b. 0.0.0.0
c. 255.255.255.255
d. 0.255.255.255
Answer: (a)
WAN stands for?
a. Wide Access Net
b. Wide Access Network
c. Wide Area Network
d. Wide Area Network
Answer (c)
Which of the followingis not used for the medium for 802.3 ethernet?
a. A microwave link
b. A twisted pair cable
c.A thin coaxial cable
d. A fiber optical cable
Answer: (a)
TCP/IP is known as:
A. Network Hardware
B. Network Software
C. Both a abd b
D. Protocol
E. none of these
Answer: D
one of is followinf is Default port for HTTP:
A. 25
B. 80
C. 21
D. 23
E. 90
Answer: A
The following term is for Linux
A. An Operating System
B. A Web Server
C. A Web Browser
D. An non profit organization
E. None of these
Answer A
The standard size of the IPv4
A. 16 Bits
B. 64 Bits
C. 128 Bits
D. 32 Bits
e. Both a and b
Answer: D
Where the web browser store pages and graphics that recently opened .
A. Webspace
B. Cellar
C. Niche
D. none of these
E. Cache
Answer : E
www.google.com is?
A. Search Engine
B. Directory of images
C. Chat service on the web
D. Number in Math
E. none of the above
ISP stands for
A. Internet Survey Period
B. Integrated Service Provider
C. Internet Service Provider
D. Internet Security Protocol
Answer : C
AOL stands for
A. Arranged Outer Line
B. Audio Over LAN Wrong
C. both a band
D. America Over LAN
E. America Online
Answer: E
Which tool is not for accessing the web?
A. CPU
B. ISDN
C. DSL
D. Modem
E. both a and c
Answer A
The term Internet Explorer is a
A. Any person browsing the net
B. Graphing Package
C. both a and b
D. News Reader
E.web browser
Answer E
Which site used to set up your email account:
A. hotmail.com
B. linux.org
C. syvum.com
D. gre.org
Answer A
Which protocols are used for WWW?
A. http
B. ftp
C. w3
D. Tcp/ip
E. all of the above
The first network that provides the basis for the Internet was:
A. Vnet
B. NSFnet
C. ARPANET
D.both a and b
E. None of these
Answer B
1. The user name and email server parts of an email address are separated by _______ symbol
1. #
2. @
3. &
4. $
Answer: @
2. An email may contain non-text information which may be __________
1. downloaded
2. uploaded
3. erased
4. transmitted
Answer: downloaded
3. The second part of email address identifies ______
1. name of bank
2. name of the email server
3. name of individual user
4. name of the mobile phone operator
Answer: name of the email server
4. You can _________ an email if you want to remember it is important, and this also puts the
email into a special folder for easy access
1. Star
2. Draft
3. Label
4. Reply
Answer: Star
5. What sends a copy of an email to a new recipient?
1. Reply
2. BCC
3. Reply All
4. Forward
Answer: Forward
6. The first part of email address identifies________________
 1. name of the email server
2. name of the mobile phone operator
3. name of individual user
4. name of bank
Answer: name of individual user
7. Gmail.com, yahoo.com, yahoo.co.in, ymail.com, rediff.com, rediffmail.com, fastmail.fm, etc.
are popular_________________
1. email servers
2. social media sites
3. FTP servers
4. None
Answer: email servers
8. SMTP stands for__________________
1. Simple Main Transfer Protocol
2. Server Mail Transfer Protocol
3. Short mail transmission protocol
4. Small mail transmission protocol
Answer: Simple Main Transfer Protocol
9. Transmission and delivery of information containing text, image, video, documents etc. to
targeted recepient(s) over the Internet is called ____________
1. e-commerce
2. email
3. social media
4. world wide web
Answer: email
10. What is the main folder in Gmail?
1. Inbox
2. Trash
3. SPAM
4. Star
Answer: Inbox
11. What do we call the people we send an email to?
1. Recipients
2. SPAM
3. Contacts
4. Inbox
Answer: Recipients
12. In MS Office, ______ is the software for managing emails
1. MS Publisher
2. MS Access
3. MS Outlook
4. None
Answer: MS Outlook
13. ______ is a technology that allows you to send and receive messages over the Internet
without the delay of traditional postal services
1. email
2. Registered post
3. Speed post
4. India post
Answer: email
14. Each user of a email communication should possess _______
1. pen drive
2. external hard disk
3. a unique identifier, called email ID
4. None
Answer: a unique identifier, called email ID
15. In email communication, CC stands for
1. cold coffee
2. carbon copy
3. casual copy
4. blind carbon copy
Answer: carbon copy
16. The email ID of a person contains _______ parts
1. 4
2. 3
3. 2
4. 5
Answer: 2
17. The file attached to an email is called the _______
1. attachment
2. content
3. subject
4. BCC
Answer: attachment
18. The email ID of the secondary recipient of email is entered in ______ field
1. CC
2. BCC
3. Subject
4. To
Answer: CC
19. Unsolicited emails may be filtered and separated into ____
1. inbox
2. spam bin
3. sent mails
4. draft
Answer: spam bin
20. How do you properly format an email?
 1. Subject, Body, Signature, Closing
2. Subject, Salutation, Body, Signature
3. Signature, Body, Salutation, Subject
4. Subject, Salutation, Body, Closing, Signature
Answer: Subject, Salutation, Body, Closing, Signature
21. What does BCC stand for when sending an email?
1. Blind Copy Carbon
2. Blind Copy of a Copy
3. Blind Carbon Copy
4. Bulk Copy of a Copy
Answer: Blind Carbon Copy
22. A half completed email may be saved for later editing and transmission to the receiver in
______ folder.
1. inbox
2. spam bin
3. sent mails
4. draft
Answer: draft
23. There are Four Scenarios in_____________
1. Servers
2. Domains
3. IP
4. Email
Answer: Email
24. What is the best defense against email scams?
1. Avoid email and use social media
2. Delete your email when there are links
3. Disconnect your home phone because who uses them anyway
4. Be skeptical when you are asked for personal information
Answer: Be skeptical when you are asked for personal information
24. What is the term used to describe what Internet scammers do to trick people our of their
personal information?
1. Catfishing
2. Phishing
3. Hacking
4. Digital Theft
Answer: Phishing
25. At beginning of Internet era, messages sent by electronic mail were short and consisted of
1. Line only
2. Text Only
3. Words only
4. Numbers Only
Answer: Text Only
26. Mail access starts with client when user needs to download e-mail from the
 1. Mail Server
2. Mail Box
3. IP server
4. Internet
Answer: Mail Box
27. All emails sent by the user may be saved in _______
1. inbox
2. sent mails
3. draft
4. spam bin
Answer: sent mails
28. Which of the following is an advantage of an email?
1. Ease of communication
2. Lower cost
3. Desired length
4. All of mentioned above
Answer: All of mentioned above
29. You should _________ your emails before sending. Once they are sent you cannot get them
back.
1. reply
2. return
3. review
4. remind
Answer: review
30. ______ is the exchange of computer stored messages by telecommunication.
1. E-mail
2. Download
3. Upload
4. None
Answer: E-mail

1. _______________ communication includes tone of voice body language, facial expressions

etc.
2. verbal
3. letter
4. Nonverbal
5. notice
2. Communication is a non-stop ____________.
1. Process
2. Program
3. Paper
4. Plan
3. In a group discussion, one must communicate with ______
a) Hostility
b) Ignorance
c) knowledge
d) long sentences

4. A group discussion must advance _____

a) truth
b) dishonesty
c) Personal glory
d) arguments
5. As means of communication, e-mails have features of the immediacy of ___ and ___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending

Interview Skills Important MCQS

1. What are the types of Interview Skills?

(a) Face to face

(b) Behavioral
(c) Telephonic
(d) All of these

ANSWER

(d) All of these

2. The word interview is derived from:

(a) Latin
(b) French
(c) German
(d) English

ANSWER

(b) French

3. When should you arrive for your interview?

 (a) At the time it is scheduled forIncorrect response
(b) 5-10 minutes before the scheduled time
(c) 5-10 minutes after the scheduled time
(d) Go after 10 minutes

ANSWER

(b) 5-10 minutes before the scheduled time

4. What should you focus on during the interview?

a) The salary you want

b) How much vacation time you want?
c) What you can offer the company or organization?
d) What the company or organization can offer youIncorrect response?

ANSWER

c) What you can offer the company or organization?

5. How many types of interviews are:

(a) Two
(b) Four
(c) Three
(d) Five

ANSWER

(c) Three

6. How much stages of interview are:

(a) Two
(b) Three
(c) Five
(d) Six

ANSWER

(b) Three

7. Interview which are take on phone or video called cvouped:

 (a) Telephone interview
(b) Face to face interview

ANSWER

(a) Telephone interview

8. The word interview mean:

(a) Glimpse
(b) To see other strangers
(c) All alone

ANSWER

(c) All alone

9. The word interview refers to a conversation between:

(a) Interviewer
(b) Interviewee
(c) Both a and b

ANSWER

(c) Both a and b

10. Which one is the type of semi-structural interview:

(a) Panel interview

(b) Care study
(c) On the spot

ANSWER

(b) Care study

11. The term interview has been derived French word __________.

(a) Enter-voir
(b) Anter-view
(c) Inter- voir

ANSWER
 (a) Enter-voir

12. ___________ is essentially a structured conversation:

(a) CV
(b) Interview
(c) Phone call

ANSWER

(b) Interview

13. What is the important stage of interview:

(a) Semi stage

(b) Beginning stage
(c) Closing stage

ANSWER

(b) Beginning stage

14. A panel interview as known as __________.

(a) Panel interview

(b) Face to face interview
(c) Board interview

ANSWER

(c) Board interview

15. __________ that use questions designed to probe the candidates past behavior in specific
situations:

(a) Group interview

(b) Behavior interview
(c) Face to face interview

ANSWER

(b) Behavior interview

16. Re most popular and efficient form of assessment are:

 (a) On the spot interview
(b) Face to face interview
(c) Telephone interview

ANSWER

(b) Face to face interview

17. What are the successful strategies for interview:

(a) Personal rapport

(b) Good eye contact
(c) Clear idea of the key point
(d) All of the above

ANSWER

(d) All of the above

18. In group interview the interviewer can judge the behavior of every candidate according to
_______.

(a) Presentation
(b) Intelligence
(c) Both a and b

ANSWER

(a) Presentation

19. In telephone interview interviewer looks for __________

(a) Intelligence
(b) Substantial answer
(c) Appearance

ANSWER

(c) Appearance

20. Which form is better than face to face interview;

(a) On the spot

(b) Telephone
(c) None of these
 ANSWER

(b) Telephone

21. Each member of the panel rates each interview on such dimension __________.

(a) Motivation
(b) Presentation
(c) Both a and b

ANSWER

(c) Both a and b

22. Which one is the type of un-structural interview:

(a) Panel interview

(b) Group interview
(c) Behavioral

ANSWER

(b) Group interview

23. Which two is the type of semi structured interview:

(a) In depth
(b) On the spot
(c) case study
(d) Both a and c

ANSWER

(d) Both a and c

24. In depth interview are known as __________.

(a) Board interview

(b) One-on-one interview
(c) Case study
(d) none of these

(b) One-on-one interview

Formal and informal Letter writing MCQs

1. ‘With love’ is used in which part of an informal letter?

(a) Heading
(b) Opening
(c) Closing
(d) Body

Answer

(c) Closing

2. How would you address the receipient of an informal letter ?

(a) Dear Mr.

(b) My Dear
(c) Dear Sir/Madam
(d) HelÄ[Madam.

Answer

(b) My Dear

3. In order to have the desired effect on the recipient what should letter be ?

(a) The proper

(b) To the point and relevant
(c) Grammatically correct
(d) All of the above

Answer

(d) All of the above

4. Which of the following is not a kind of letter ?

(a) Verbal
(c) Business
 (b) Formal
(d) Personal.

Answer

(a) Verbal

5. A good letter need not have :

(a) Proper salutation

(c) Clarity of language
(b) Clarity of subject
(d) Latin quotations

Answer

(d) Latin quotations

6. Which sequence is followed in a letter ?

(a) Salutation, the main body, complementary close.

(b) The main body, salutation, complementary close
(c) Complementary address, body, salutation.
(d) Body, complimentary close, salutation

Answer

(d) Body, complimentary close, salutation

7. Sender’s complete address is required in the following type of

(a) Formal
(b) Intimate
(c) None
(d) Both ‘a’ and ‘b’

Answer

(d) Both ‘a’ and ‘b’

8. Which letter is formal type ?

(a) Mother
(c) Friend
(b) The editor
(d) Son

Answer

(b) The editor

9. Which type of letter is informal ?

(a) Parents
(b) Business letter
(c) Official letter
(D) The editor lettet

Answer

(a) Parents

10. Which sequence is followed in an informal letter ?

(a) Sender’s address, The date, The sign, Salutation

(b) The date, Sign, Salutation, Sender’s address
(c) Sign, Date, Salutation, Sender’s address
(d) Sender’s address, Date, Salutation and Body

Answer

(d) Sender’s address, Date, Salutation and Body

11. In which letter ‘yours affectionately’ is written ?

(a) Informal
(b) Formal
(c) Both
(d) None of these.
 Answer

(a) Informal

12. ‘Yours sincerely’ is written in which type of letter?

(a) informal
(b) Formal
(c) Both
(d) None of the above

Answer

(b) Formal

13. Which is the correct style ?

(a) Your’s obediently

(b) Your obediently
(c) Yours obediently
(d) Your’s obediently

Answer

(c) Yours obediently

14. What should be the tone of ‘formal letter’ ?

(a) Formal tone

(b) Polite tone
(c) Direct
(d) All of these

Answer

(d) All of these

15. What should be the language of ‘formal letter’ ?

 (a) Clear straight forward
(b) Metaphorical
(d) Analytical
(c) Argumentative

Answer

(a) Clear straight forward

16. What should be the style of "informal letter"?

(a) Lucid
(b) Touch of intimacy and
(c) Simple & familiar
(d) All of these

Answer

(d) All of these

17. Letters are important means of ___________.

(a) communication
(b) formal letter
(c) informal letter
(d) none

Answer

(a) communication

18. letter writing is the communication between _____________ parties.

(a) two or more

(b) individual
(c) group
(d) both a and b

Answer
 (a) two or more

19. how much types of letter writing?

(a) 1 types
(b) 2 types
(c) 3 types
(d) 4 types

Answer

(b) 2 types

20. the formal letter is follow such pattern ________.

(a) rules
(b) regulations
(c) formality
(d) All of above

Answer

(d) All of above

21. the formal letter is used in

(a) Business Letter

(b) Official Letter and Employment Lette
(c) Circular Letter
(d) All of above

Answer

(d) All of above

22. what should you always do when writing a formal letter?

(a) opening greeting

(b) Dear Mr./Ms, Last Name or Dear Sir/Madam
 (c) None
(d) Both a and b

Answer

(d) Both a and b

23. What are the important things to keep in mind in a formal letter?

(a) Short
(b) concise
(c) simple
(d) all of these

Answer

(d) all of these

24. What is the most important part of a letter?

(a) Head
(b) body
(c) footer
(d) none

Answer

(b) body

25. how do you end the main body of a formal letter?

(a) Yours affectionately

(b) Yours sincerly
(c) Your’s affectionately
(d) Your’s sincerly

Answer

(a) Yours affectionately

26. the important concern of a formal letter is mentioned in the

(a) body
(b) salutation
(c) subject
(d) opening