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Topic 5

The document discusses creative problem solving and decision making. It defines a problem as a gap between the current and desired state. The key elements of creative problem solving are analysis, synthesis and valuing. Analysis involves breaking problems down, synthesis combines elements into a whole, and valuing establishes true facts. The creative problem solving process explores the challenge, generates ideas, and prepares for action. It involves objective finding, fact finding, problem finding, idea finding, solution finding and acceptance finding. Characteristics of creative problem solvers are having analysis, synthesis and valuing skills along with imagination and being open to new ideas.

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NUR ADLINA SHAFIQAH RAZALI (BG)
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60 views16 pages

Topic 5

The document discusses creative problem solving and decision making. It defines a problem as a gap between the current and desired state. The key elements of creative problem solving are analysis, synthesis and valuing. Analysis involves breaking problems down, synthesis combines elements into a whole, and valuing establishes true facts. The creative problem solving process explores the challenge, generates ideas, and prepares for action. It involves objective finding, fact finding, problem finding, idea finding, solution finding and acceptance finding. Characteristics of creative problem solvers are having analysis, synthesis and valuing skills along with imagination and being open to new ideas.

Uploaded by

NUR ADLINA SHAFIQAH RAZALI (BG)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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PEN2373

Topic 5:
CREATIVE PROBLEM-SOLVING AND
DECISION-MAKING PROCESS
Content of Topic 5
1. What is a problem?
2. Creative person as problem-solver and decision-
maker
3. Creative problem-solving and decision-making
processes

PEN2123 Lecture Presentation Topic 4 2


Problem Defined
 A perceived gap between the existing state and a
desired state, or a deviation from a norm, standard,
or status quo

PEN2123 Lecture Presentation Topic 4 3


Elements of Creative Problem-
Solving and Decision-Making
1. Analysis
2. Synthesis
3. Valuing

PEN2123 Lecture Presentation Topic 4 4


Analysis
 Ability to break up the whole into more manageable
parts, dissecting complex matters into simple
elements
 Establish relationship between parts, find the root
causes of problems, and make proper conclusion

PEN2123 Lecture Presentation Topic 4 5


Analysis: Example

PEN2123 Lecture Presentation Topic 4 6


Synthesis
 Ability to combine parts or elements to form a
whole
 There are situations that need to be solved in the
holistic view

PEN2123 Lecture Presentation Topic 4 7


Synthesis: Example
 Design AB108 e-bulletin using the materials
given in the class and other materials

PEN2123 Lecture Presentation Topic 4 8


Valuing
 To make a decision, a person must establish true
facts and know what to do
 So, should spent time to discover true facts, and
able to judge who to trust and when to trust to get
the truth

PEN2123 Lecture Presentation Topic 4 9


Valuing: Example
 Which statements are true, and which are just
opinions?
1. Alexander Graham Bell invented the telephone.
2. Madam Gina is the best teacher in school.
3. My sister is cute.
4. Most Malaysian watch Gegar Vaganza.
5. Christmas is celebrated on December 25th every year.
6. Everybody looks forward to public holidays.

PEN2123 Lecture Presentation Topic 4 10


Characteristics of a Creative Person as
Problem-Solver and Decision-Maker
1. Has analysis, synthesis and valuing skills
2. Open to intuition
3. Has imagination
4. Open to new ideas
5. Has sense of humility
6. Never make false assumption or jump to
conclusion

PEN2123 Lecture Presentation Topic 4 11


Creative Problem-Solving and
Decision-Making Processes

PEN2123 Lecture Presentation Topic 4 12


Explore the Challenge
1. Objective Finding (OF)
 Identify goal, wish or challenge
 This could be a wish or a goal. It might be the initial dissatisfaction or a
desire that opens the door to using the CPS process.
2. Fact Finding (FF)
 Gather data
 Assess and review all the data that pertains to the situation like who’s
involved, what’s involved, when, where, and why. Make a list of the
facts and information, including hunches, feelings, perceptions,
assumptions and gossip around the situation.
3. Problem Finding (PF)
 Clarify the problem
 Explore the facts and data to find all the problems and challenges
inherent in the situation, and all the opportunities they represent to
ensure focusing on the right problem. It is possible to come up with the
right answer to the wrong problem.

PEN2123 Lecture Presentation Topic 4 13


Generate Ideas
1. Idea Finding (IF)
 Generate ideas
 More than brainstorming. Be vigilant about deferring judgment and
coming up with wild, outrageous, out-of-the-box ideas. Explore ideas
that are possible solutions and have the most fun, make connections,
take risks, and try new combinations to find potentially innovative
solutions.

PEN2123 Lecture Presentation Topic 4 14


Prepare for Action
1. Solution Finding (SF)
 Select and strengthen Solutions
 Strengthen and improve the best ideas generated before. Then, generate
the criteria that needs to be considered to evaluate the ideas for success.
Apply that criteria to the top ideas and decide which are most likely to solve
the redefined problem. The best idea needs to meet criteria that makes it
actionable before it becomes the solution.

2. Acceptance Finding (AF)


 Plan for action
 In this step, look at who’s responsible, what has to be done by when, and
what resources are available in order to realize this idea as a full-fledged,
activated solution.

PEN2123 Lecture Presentation Topic 4 15


THE END

PEN2123 Lecture Presentation Topic 4 16

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