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IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF FLORIDA ORLANDO DIVISION

ABDIEL ECHEVERRIA &

ISABEL SANTAMARIA Plaintiffs, v. BAC HOME LOANS SERVICING, LP, and BANK OF AMERICA, N.A. Defendants,

Case No. 6:10-cv-01933-JA-DAB

SECOND AMENDED VERIFIED COMPLAINT

I. PRELIMINARY STATEMENT 1. Plaintiffs are representing themselves (Pro Se) and purchased their first home on February 29, 2008 with loan assistance from the Federal Housing Administration (FHA). Their loan was initially serviced by Taylor, Bean & Whitaker until early August 2009 and was then serviced by Defendant BAC, which is a wholly owned subsidiary of Defendant Bank of America, N.A. This lawsuit complains not of poor customer service by BAC, but of a systematic home loan servicing scheme that includes loan servicing fraud, embezzlement, premature threats, hours of telephone

runaround, misleading and inconsistent information, lost correspondence, negligence, verbal abuse, and extensive delay, all of which have documented costs not only in terms of money, but in health. The facts in this case also reveal the harsh reality that underlies the loan servicers press statements about loan modifications following the collapse of the U.S. housing market.

II. JURISDICTION

2. The court has federal question jurisdiction under 28 U.S.C. 1331 over the claims arising under 12 U.S.C. 2605.

3. The court has supplemental jurisdiction under 28 U.S.C. 1367 over Plaintiffs claims of Breach of Contract. The court has federal question jurisdiction under 28 U.S.C. 1331 over the claims arising contract, negligent misrepresentation, unreasonable collection efforts, violation of 18 U.S.C. 1961-1968 Civil RICO; Organized Crime Control Act; Racketeer Influenced Corrupt Organizations Act and violations of the Federal Debt Collection Act because Plaintiffs claims are so related to the claims within the court's original jurisdiction that they form part of the same case or controversy under Article 3 of the U.S. Constitution.

4. The court has diversity jurisdiction over the lawsuit under 28 U.S.C. 1332(a)(1) because the Plaintiffs and Defendants are citizens of different states and the amount in controversy exceeds $75,000, excluding interest and costs. The property in question is located in Brevard County, Florida.

III. PARTIES

5. Abdiel Echeverria (Brevard County, Florida) and Isabel Santamaria (Brevard County, Florida), Plaintiffs.

6. Defendant Bank of America, N.A. is a banking association that has its main office located in North Carolina. Defendant Bank of America, N.A. may be served with process by serving its registered agent, CT Corporation, 1200 S. Pine Island Rd. Suite 250, Plantation, Florida 33324.

7. Defendant BAC Home Loans Servicing, LP is a limited partnership. BAC has only two partners: BANA LP, LLC and BAC GP, LLC. Both partners are wholly owned by Bank of America, N.A, which is a citizen of North Carolina. Therefore, Defendant BAC Home Loans Servicing, LP is a citizen of North Carolina, and may be served with process by serving its registered agent, CT Corporation, at 1200 S. Pine Island Rd. Suite 250, Plantation, Florida 33324.

IV. BACKGROUND 8. Defendant BAC is a wholly owned subsidiary of the well-known banking Institution, Bank of America. Defendant BAC performs servicing of home loans for various parties that own the right to receive payments on the loan (holders). These holders are often investors, securitized trusts, or banking institutions that do not have the infrastructure to collect

payments from borrowers or, in their business judgment, have found it preferable to use a servicer, such as Defendant BAC. The exact type of servicing that a servicer performs is often controlled by private contract or government regulation, depending on the type of loan. However, servicing generally includes such functions as collecting payments, communicating with borrowers on the holders behalf, and in some cases, administering a foreclosure.

9. In some instances, federal and state governments also impose requirements on loan servicers. Although this lawsuit does not allege a private right of action arises under any of these regulations or programs, in some cases these requirements have been incorporated contractually in to Plaintiffs loan documents, and in addition, these requirements provide helpful background in understanding the functions that Defendant BAC has agreed to perform on behalf of loan holders, and demonstrate a clear federal policy in favor of preserving home ownership when feasible where loans of the type that Plaintiffs have obtained are involved.

10. Plaintiffs have a home loan that is insured by the Federal Housing Administration (FHA). The Plaintiffs pay a monthly premium to the FHA to insure their mortgages against the risk of default, which provides an incentive to lenders to offer loans to borrowers that otherwise might not be qualified for the loan. The U.S. Department of Housing and Urban Development (HUD) releases mortgagee letters describing the obligations of those servicing FHA insured loans. Mortgagee Letter 2000-05 describes a program called Loss Mitigation that gives lenders and servicers both the authority and the responsibility to utilize actions and strategies to assist borrowers in default in retaining their homes, and/or in reducing losses to FHAs insurance funds. The Mortgagee Letter further provides in bold capitalized letters, PARTICIPATION IN THE LOSS MITIGATION PROGRAM IS NOT OPTIONAL.

11. In addition, Defendant BAC had agreed to participate in the Home Affordable Modification Program (HAMP), which is a federal program introduced by the U.S. Department of the Treasury to assist at-risk homeowners restructure their mortgages to avoid foreclosure. See Home Affordable Modification Program, Supplemental Directive 09-01, Apr. 6, 2009, available at: https://www.hmpadmin.com/portal/docs/hamp_servicer/sd0901.pdf. Under the terms of the program, the Treasury Department provides financial incentives for banks to reduce homeowners monthly mortgage payments to sustainable levels. See Home Affordable Modification Program Guidelines, March 4, 2009, available at: http://www.treas.gov/press/releases/reports/modification_program_guidelines.pdf, (hereinafter HAMP Guidelines). Defendant BAC states in their website: www.bankofamerica.com under Home Loan Assistance the following: Let's work together to keep you in your home. Help is available for homeowners experiencing payment difficulties, and we're committed to connecting you with a solution, if we can, that can help you stay in your home. No matter what your situation is, we're here to help. This statement could not be further from the truth. Defendant BAC received bail-out funds in the amount of $45 billion dollars and have the lowest percentage rate for loan modifications of all banks.

12. In order to participate in HAMP, loan servicers must execute a servicer participation agreement with Fannie Mae as agent for the Treasury Department. HAMP Supplemental Directive 09-01 at 1. Although, decisions about whether to modify the original terms of a mortgage (such as by reducing the interest rate or extending the term of the loan) are generally governed by the private contract between a lender and a borrower, the HAMP

guidelines place heightened requirements on participating servicers to modify the original terms of mortgage loans in certain circumstances described by the program.

V. FACTS 13. The Plaintiffs were told by Bank of America (BAC) representative Tolana, that they were eligible for a loan modification on January 12, 2010, only to spend months being shuffled through Defendant BACs Home Retention, HOPE, and Collections departments with no resolution. Instead of providing Plaintiffs with basic information about the servicing of their loans and providing timely screenings for workout assistance, however, Defendant BAC misrepresented material information to the Plaintiffs about their loans, and forced them into a scheme of operation so horribly dysfunctional that the constant barrage of misinformation, misdirection, and deliberate inactivity amounted to abuse and harassment.

14. Plaintiffs describe feeling harassed, mislead, mistreated, ignored, abused and scammed all with malicious intent. When Plaintiffs called Defendant BAC, the information they received over the telephone often conflicted with written statements or prior telephone conversations. In many of the telephone calls, Defendant BAC spun Plaintiffs in a labyrinth of transfers from one department to another and back again. Plaintiff (Isabel Santamaria) spent countless hours on the telephone, explaining their story to a different person each time they called; often she was transferred between departments, knowing she would never speak to the same person again, and knowing that the information being provided would be contradicted by the next person they spoke with. It became a vicious web of lies.

15. Requests to speak with supervisors or managers were met with resistance. During the course of telephone calls to Defendant BAC, Plaintiff often found herself being disconnected after waiting on hold to speak to a supervisor, or was told that no supervisors were available.

16. Written communications did not fare better. Plaintiffs written submissions were often lost or misplaced. Plaintiffs were asked by the Defendant BAC to sign the same documents many times, and were asked to provide the same information over and over again. These requests were submitted to the Plaintiff at times via Fed Ex envelopes by the Defendant BAC.

17. Plaintiffs experiences are not isolated incidents, but instead reveal a pattern and practice by Defendant BAC of deception and deliberately misinforming borrowers in default or at risk of default, and refusing to respond to Plaintiffs legitimate, written and oral requests for information. Plaintiffs requests remained ignored or were responded with generic responses asking that Plaintiff call customer service, the same department that would also cause the Plaintiff to endure such emotional distress that she began to have mental and physical health issues. Plaintiff requested that due to Bank of Americas negligence, she would prefer to be contacted via mail or email or through her Attorney Philip Healey and later Attorney Angela Sigman who assisted them from March 2010 until September 2010. Plaintiffs Attorney suggested that litigation be initiated against Bank of America because they refused to comply with the Demand Letter sent in August 2010. Plaintiffs had to proceed Pro Se because no attorney wanted to take their case on a contingency basis and legal representation became impossible once they knew the Defendants would be BAC (Bank of America). The costs incurred would be very high and Plaintiffs were not able to cover these attorney costs. Even so, the attorneys did confirm that Plaintiffs had a very good case.

Abdiel Echeverria & Isabel Santamaria 18. On February 29, 2008, Plaintiff, Abdiel Echeverria along with his spouse, Plaintiff Isabel Santamaria took out a federally-insured home loan in the amount of $144,079.00 from Taylor, Bean & Whitaker which included cash from Borrowers (Plaintiffs) of $23,998.24 for the total purchase price of $167,000.00 for home located on 499 Cellini Ave NE, Palm Bay, Florida 32907. A true copy of the Mortgage (Security Instrument) is attached. This Mortgage (Security Instrument) was registered with MERS (Mortgage Electronic Registration System) at the time of closing. Recently, it was ruled that MERS has no right to transfer mortgages under its membership rules. Judge Robert E. Grossman added: The court does not accept the argument that because MERS may be involved with 50 percent of all residential mortgages in the country, that is reason enough for this court to turn a blind eye to the fact that this process does not comply with the law. The case is In re Agard, 10-77338, U.S. Bankruptcy Court, Eastern District of New York Central Islip.

19. Plaintiffs (Isabel Santamaria) hours for work were reduced in late 2008 and continued to decline throughout the year. During this time the Plaintiffs had to voluntary relinquish their automobile in order to try to make ends meet and continue to pay their mortgage. They continued to pay their mortgage and continued to have perfect credit with Taylor, Bean & Whitaker.

20. On approximately May or June of 2009, Plaintiff (Isabel Santamaria) requested a loan modification from her then current servicer at the time, Taylor, Bean & Whitaker (TB&W). She was told she would receive a packet which never arrived. Plaintiff called again 2 months later and was told the same thing. During this time, problems were obviously unfolding with

TB&W that Plaintiff was not aware of. Plaintiffs income continued to decrease.

21. In mid to late September 2009, Plaintiffs were notified by telephone by their bi-weekly mortgage program Equity Plus (1-800-361-1205) that their loan was sold to Defendant BAC. Plaintiff did not receive notice that the loan was sold or transferred during the required time frame in Violation of 12 U.S.C. 2605 (c) and therefore Equity Plus submitted the September payment wrongfully to Taylor, Bean & Whitaker (TB&W). Plaintiff was advised by Equity Plus to call her new servicer (BAC) to obtain their new loan number and provide it to them (Equity Plus). Once known who the new servicer was, Plaintiff tried to request help this month via a loan modification but was told that at this time they did not qualify. Defendant later continued to state for many months to the Plaintiff and consequentially to their Attorney at the time, Angela Sigman, that the September 2009 payment was never received from TB&W but it was indeed paid to Defendant BAC by TB&W with check no. 384858.

22. Plaintiff noticed on their first statement received from BAC dated August 28, 2009 but received in the latter part of September 2009, that there was a past due amount of $1,284.58 Plaintiff (Isabel Santamaria) proceeded to call and complain about this amount due. Bank of America stated that they had not received the August 2009 payment that the Plaintiffs sent to TB&W in early August 2009. This August payment was paid from an overage submitted the previous month (July 2009) of $642.29 along with a money order for the other half ($642.29). Plaintiffs (Isabel) mother helped her with some of the money and purchased the money order. The total payment submitted to TB&W in July 2009 by Equity Plus was $1,926.87. This is a payment and a half of the original payment of $1,284.58 ($1,284.58 + $642.29 = $1,926.87). When Plaintiff called to explain this to Bank of America, she was confused about everything that

was going on and BAC told her that there was nothing they could do. Plaintiffs did not want to submit a payment again that they could not afford and that was already paid. Plaintiff continued to investigate this issue and there is indeed several thousands of Taylor, Bean & Whitaker customers in which their August 2009 was never posted. This bankruptcy case (Case No. 3:09bk-07047-JAF) is currently pending and will resolve borrowers issues. Even with this knowledge, Bank of America refused to honor this request from the Plaintiffs and continued to charge this past due amount.

23. Plaintiffs son was diagnosed with Autism and their daughter was diagnosed with Aspergers Syndrome shortly after their loan was transferred to the Defendant BAC (Bank of America). Plaintiffs expenses became overwhelming.

24. On October 15, 2009, Plaintiff called BAC once again to request assistance. Bank of Americas representative stated that they did not qualify because expenses were not high enough and that Plaintiffs were not behind on their mortgage. Plaintiff (Isabel) obviously thought that past due was corrected by this statement. Plaintiff advised that sadly she was not going to be able to pay November 2009 because of their financial situation. BAC rep stated that she can call back and receive assistance once they fully met the criteria.

25. Plaintiff received a statement (Escrow Account Overview) dated 10/09/2009 stating that they had an escrow shortage of $1,039.95. Plaintiffs knew this could not be true since they were paying a higher escrow from the previous year. Plaintiff called BAC as soon as she received the property tax bill so that they can adjust her payment due to an obvious reduction in escrow. Bank of America male representative in Escrow Department entered information in the

system and provided Plaintiff with her new payment as of November 1, 2009 for the amount of $1,215.13. Plaintiffs continued to make their payments for this amount every month. Defendants (BAC) continued to send the Plaintiffs conflicting and erroneous amounts on their statements. Plaintiffs were paying on escrow $397.46 monthly until October 2009 which was based on previous tax bill which was much higher. Taxes paid on November 2009 were $1,915.37, drastically reduced by $847.22 from the year before. In addition, Homeowners Insurance was reduced by $50.00. It was now $1,251.00 not $1,301.00 as the previous year. Nevertheless, Bank of America advised the Plaintiff that there was a substantial escrow shortage on their account.

26. On January 15, 2010, Plaintiff called Bank of America in regards to her escrow discrepancies. Plaintiff spoke to Sherie in Customer Service and spoke to several other representatives that told her she had a deficit and that no overage is due back to them. Finally, Plaintiff spoke to Jessica in the Escrow Department and Jessica confirmed that they indeed had an overage of $824.00 and not a deficit as they had been previously advised. That amount was close to what the Plaintiffs had in mind all along. Plaintiff called back a few days later to check to see if financial documents were received and was told that they were not. Plaintiff assumed that it was possibly sent to the wrong department and therefore waited patiently for the packet so that she could resubmit once again. Plaintiff spoke to Debbie Daniels in the HOPE Department and was given another number to contact Hope Department which was (877) 643-2788 option 3. Loan Modification Packet was finally received on January 29, 2010 via Fed Ex envelope dated January 27, 2010 and stated that all documents must be received by February 5, 2010. Plaintiff found that this was too little time but she gathered up all documents requested by the Defendant on the Documentation Checklist. Plaintiff went to Office Depot on February 2, 2010 and made

sixty-one (61) copies of documents and submitted everything to Defendant BAC (Bank of America) in the enclosed pre-paid Fed Ex envelope that same day.

27. Plaintiff received a letter dated February 23rd from Home Retention Division stating that Plaintiff did not submit all documents as requested. On this letter, it states that Borrower did not return all applicable financial documentation requested. Plaintiff called to complain and was told that two most recent pay-stubs were missing. Plaintiff (Isabel Santamaria) has performed many work related tasks that involve secretarial work which included submitting documents and therefore Plaintiff is very well aware of how to send all requested documents. Plaintiff checked the documents several times before sending and sent the most recent pay-stubs.

28. Again, for the next few months Plaintiff continued to receive statements with incorrect and conflicting past due and escrow balances. For October 9, 2009, monthly payment statement, escrow balance is of $3,049.37. However, for this same month, Plaintiff received notice of an escrow shortage of $1,039.95. In addition, October 9, 2009 statement does not have a past due monthly payment amount.

29. For statement dated October 29, 2009, there is now a past due balance of $1,284.58. The escrow amount remains the same even though BAC received a payment of $1,284.58 from Plaintiff via Equity Plus. Payment also increased to $1,335.96. Payment submitted on October 9, 2009 by Plaintiff is not shown as a payment received in October on this statement.

30. For statement dated 11/10/09, payment decreases in comparison to the previous statement to $1,267.13. Past due amount is $1,284.58. Escrow balance is $2,996.93.

31. For statement dated 12/22/2009, past due is dramatically increased to $3,853.74. Escrow is reduced to $1,023.44 in part because property taxes were paid the month before. Bank of America received a payment from Plaintiff this month on December 4, 2009 in the amount of $1,215.76 which is the new payment amount as of November 1, 2009. Payment increases to $1,438.72. There is a partial payment balance of $1.215.76. Plaintiff continued to argue and dispute these amounts by calling Bank of America regarding these constant discrepancies.

32. For monthly payment statement dated 01/15/2010, escrow balance increases and past due amount is now $2,426.54. Defendant (BAC) received payment of $1,215.76 from Plaintiff on January 4, 2010. There is now a partial payment balance of $1,146.94.

33. For monthly statement dated 02/25/2010, payment is now $1,410.24, escrow balance is now $1,304.66 (previous month it was $1,362.78) which reflects the MIP (Mortgage Insurance) payment of $58.12. There is no payment posted for this month even though a payment of $1,215.76 was indeed received from the Plaintiff on February 3, 2010. No escrow payment was posted for this month (February 2010) even though payment was received from the Plaintiffs.

34. For monthly statement dated 03/30/2010, there is now a past due amount of $6,066.35. This would mean that the Plaintiffs were behind five (5) months at the time. Again, Plaintiffs only missed their November 2009 payment and BAC was forewarned about this. Plaintiff continued to make payments every month. Payment due on this statement is $1,401.24. Partial payment balance is $1,146.94. Escrow balance is now -$4.46 after Homeowners Insurance payment made but this escrow deficit is incorrect. No escrow payment was posted again for this

month (March 2010). During this whole process, Plaintiff continued to call BAC to argue these discrepancies. She was met with resistance and was told that she was four (4) months behind several times. Plaintiff continued to get increasingly agitated for every call. She felt that she was a victim of a crime but hoped that these issues would be corrected. Their once perfect mortgage credit is now severely damaged by BAC.

35. For monthly statement dated 04/29/2010, payment amount is now $1,548.36. Past due payment is now $3,639.81 and the partial payment balance is $1,146.94. It states that payments were received on 04/20/2010 in the amount of $3,647.28. In reality, payment was made by Plaintiff to Defendant BAC for April on 04/02/2010 in the amount of $1,215.76. Escrow balance is now magically increased to $916.63. During this time, BAC continued to say that Plaintiffs were four (4) months behind.

36. For monthly statement dated 05/28/2010, the payment amount due on June 1, 2010 is $1,596.89. The past due amount continues to be $3,639.81. Partial payment continues to be $1,149.43. Escrow balance is now $1,185.42. Payment received is $1,215.76. This was the last payment that Equity Plus would submit on Plaintiffs behalf. Equity Plus dropped the Plaintiffs from the program because of all of the issues they were having with Defendant Bank of America (BAC). This became a great inconvenience to the Plaintiffs because money was withdrawn biweekly ahead of time from their bank account in order to make their monthly payments and it made it a little more manageable for them. The bi-weekly program also had the benefit of paying off the mortgage much sooner which was always the intention of the Plaintiffs until their economic situation changed and then suffered the major inconvenience of having BAC forced upon them as their new loan servicer.

37. For monthly statement dated 06/29/2010, the payment amount due on July 1, 2010 is $1,613.27. The past due payment continues to be $3,639.81. The escrow balance is now $1,454.21. Partial payment balance is now $1,181.16. The payment received is $1,245.00. Plaintiffs submitted this payment on 06/18/2010 (confirmation no. 618000112) through their online banking with Riverside N.B. BAC posted payment on 06/24/2010. Plaintiffs had previously advised BAC with letter dated June 15, 2010 that they were submitting payment a little late this month because they did not have enough money yet. This letter was faxed to (972) 608-6460 BAC at Plano, Texas location.

38. For monthly statement 07/29/2010, payment due continues to be $1,613.27 as the previous month. Past due amount continues to be $3,639.81. Escrow balance is now $1,723.00. No payment is acknowledged on this statement. Payment was submitted by Plaintiff on 07/27/2010 (confirmation no.727000124) which was once again late due to lack of funds to pay but nevertheless, a payment was submitted in July 2010. Plaintiff had advised the Defendants ahead of time in a letter faxed to the Defendants (BAC) on 07/19/2010 to fax number (866)2616472. Partial payment balance is $1,183.65. During all this time BAC continued to say that Plaintiffs were at least four (4) months behind.

39. For monthly statement dated 08/30/2010, payment due on September 1, 2010 continues to be $1,613.27. Past due amount is $4,853.08. Partial payment balance is $1,183.65. Escrow balance is $1,665.64. Payment for August 2010 was sent late again due to lack of funds and was submitted at a later date. It is expected on this statement that no payment be shown as posted yet for August 2010 because payment was submitted late on September 7, 2010 (confirmation no.

90700013).

40. For monthly payment statement dated 09/29/2010, payment due on October 1, 2010 is now $1,407.39. Escrow balance is $1,934.43. No payments were posted this month. After many requests for assistance, Plaintiffs had to start defaulting more because assistance was not received and their requests were ignored. Plaintiffs tried everything possible by continuing to send payments every month that they could no longer afford in order to keep their home.

41. For monthly statement dated 10/28/2010, payment due November 1, 2010 is $1,407.39. Partial payment balance is now $867.76. Escrow balance is now $1,877.07. No payment posted on statement as expected due to non-payment from Plaintiff for October 2010. Past due payment amount is $6,066.35. This is the exact amount that was past due on statement dated 03/30/2010. Now, once again it insinuates that Plaintiff is behind approximately five (5) months, again. At this time the Plaintiffs are officially behind three (3) months. Payments missing so far were for November 2009, September 2010 & October 2010.

42. For monthly statement dated 11/29/2010, payment due December 1, 2010 is for $1,407.39. Escrow balance is $306.49. Property taxes were paid by BAC from Plaintiffs escrow account in the amount of $1,513.22 which was once again lower than the previous year. No payment was posted for November 2010 as can be expected because Plaintiffs were not able to submit the payment due to financial difficulties. Past due payment amount is now $7,279.62. This is stating that Plaintiffs are six (6) months behind. At this point, Plaintiffs are actually four (4) months behind.

43. Both Plaintiffs have suffered severe anxiety, stress, and depression which include suicidal thoughts and health issues as a result of these practices. Health issues include uncontrollable Hypertension (Isabel Santamaria) in which Plaintiff almost had to be taken to the Emergency Room several times, Chronic Fatigue Syndrome and heart palpitations. Plaintiff (Isabel Santamaria) was diagnosed with Chronic Fatigue Syndrome on April 13, 2010. These physical conditions are documented by her Primary Care physician Dr. Judy Mayor-Davies. Chronic Fatigue Syndrome is triggered by high levels of stress and depression if all other signs of an illness are not present and impairs the Plaintiff from sometimes performing normal daily activities. Persons with CFS most often function at a substantially lower level of activity than they were capable of before the onset of illness. Symptoms of CFS include post-exertional malaise; un-refreshing sleep; widespread and joint pain; cognitive difficulties; short-term memory loss; confusion; dizziness; chronic, often severe, mental and physical exhaustion; and other characteristic symptoms in a previously healthy and active person as was the Plaintiff. CFS patients may report additional symptoms including muscle weakness, increased sensitivity to light, sounds and smells, orthostatic intolerance, digestive disturbances, depression, poor immune response, and cardiac and respiratory problems. This illness has no cure and is longterm. Plaintiff is at times bed-ridden. Plaintiff is also showing signs of Fibromyalgia in recent visits to her primary care physician. Plaintiff (Isabel Santamaria) has had depression so severe that at times was not able to get out of bed to get her children ready for school. Plaintiff drives her children to school and they do not have any other means of transportation. Plaintiff (Isabel) has suffered such severe depression and anxiety that she has been under the care of a Psychologist for several months. Plaintiffs mother also had to come several times from Miami in order to assist her daughter with her daily activities due to Plaintiffs severe anxiety,

depression and illness (CFS). Plaintiff (Abdiel Echeverria) has suffered severe emotional distress which includes suicidal thoughts and stress so severe that he developed what is believed to be Shingles. Shingles is triggered by stress levels so high that the body then reacts this way. Plaintiff (Abdiel) experiences chronic pain and burning on an every day basis due to possible Shingles. Some days are better than others. Plaintiff (Abdiel) has also been observed at work with severe anxiety and tremors. These medical conditions have been deemed costly and have been extra expenses that the Plaintiffs could not afford. Most of these conditions have dramatically decreased the Plaintiffs quality of life. The Plaintiffs have also suffered marital problems due to these practices. Lack of intimacy is a major issue. Sharing much needed quality time with their children as before is also an issue. Plaintiffs have endured threats, lies, negligence and abuse by the Defendant BAC.

44. Plaintiff received Notice of Intent to Accelerate as soon as January 6, 2010 when Plaintiffs were only one (1) month behind. Plaintiffs have in their possession Notices of Intent to Accelerate dated: January 6, 2010; April 21, 2010; May 10, 2010; June 25, 2010; July 30, 2010 and September 10, 2010. These Notices of Intent to Accelerate were sent by the Defendant, BAC via certified mail. Plaintiff recalls receiving at least one more Notice of Intent to Accelerate but seems to have lost or misplaced it at the time this complaint was filed. On each and every one of these Notices, Plaintiffs are given a date of when the foreclosure process will commence unless the Defendant receives the erroneous amount stipulated on the Notice from the Plaintiffs. Plaintiff would be become emotionally distressed every time these notices threatening foreclosure were received.

45. Plaintiff (Isabel Santamaria) had a not-so friendly encounter with one of the Bank of

America female representatives in late 2009 or early 2010. This BAC representative felt that it was necessary to place the Plaintiff in a line of questioning to entrap her. The conversation (might differ slightly from actual record) is as follows: Representative: How big is your house? Plaintiff: More than 2,200 square feet. Representative: That is a pretty big house. How many bedrooms and bathrooms does it have? Plaintiff: Four bedrooms and three bathrooms. Representative: Thats good. How many people are living in your household? Plaintiff: My husband, son, daughter and myself. Representative: So, theres a total of four people living in your home. That means that you and your husband have one room, each child has a room each and there is an extra room and an extra bathroom. That means that you can rent the remaining bedroom with a bathroom and that will help you pay your mortgage. Plaintiff became upset at this misleading line of questions. Plaintiffs utilize every room in this house. Furthermore, it is not acceptable that a representative give her personal opinions. Due to having small children especially with disabilities, it is not recommended or wise that the Plaintiffs rent out part of their home to a possible stranger. The representative was clearly out of line. Bank of America is responsible for such behavior by their employees. Bank of America is also responsible for not properly training their employees. BACs representatives will repeatedly provide inaccurate information to its customers. This is a clear case of hiring quantity over quality. According to legal doctrine often called respondeat superior, an employer is legally responsible for the actions of its employees during the scope of his or her job, carrying out company business, or otherwise acting on employment. Misconduct and acts of negligence displayed by an employee will hold the employer responsible if these are being executed while said employee was doing the employers behalf when the incident took place.

46. According to Real Estate Procedures Act 3500.17, Escrow accounts. (2) Surpluses. (i) If an escrow account analysis discloses a surplus, the servicer shall, within 30 days from the date of the analysis, refund the surplus to the borrower if the surplus is greater than or equal to 50 dollars ($50). If the surplus is less than 50 dollars ($50), the servicer may refund such amount to the borrower, or credit such amount against the next year's escrow payments. Furthermore, Defendant did not post some escrow payments to Plaintiffs escrow account. Plaintiff indeed had an overage due to them for over $800.00. As seen in Plaintiffs Payment History with BAC, Defendant did not post anything on the Plaintiffs Escrow Account for the month of December 2009 even though payment was indeed received that month. No escrow payments were initially posted for February 2010, March 2010 or April 2010 even though payments were sent. Escrow payments were then later posted on April 20, 2010. This particular Payment History was sent to Plaintiffs Attorneys in May 2010. Escrow payment for December 2009, remained un-posted. The most recent Payment History was printed and is included with this complaint to debate any future corrections by Defendant BAC (Bank of America) before this case is heard in a Court of Law. Corrections to the Escrow Account would have been corrected many months ago if Defendant would have honored the Plaintiffs requests. Requests were also sent by QWRs (Qualified Written Requests) and also by Plaintiffs Attorney at the time, Angela Sigman Esq. 47. In April 2010, Plaintiffs hired an Attorney from law firm Enrique, Smith & Trent P.L. Plaintiffs were able to hire an attorney even with their limited financial means because they have a legal plan with Hyatt Legal through Plaintiffs (Abdiel) employer (Waste Management). Plaintiffs hired the attorneys to help them with their loan modification and to help them correct their account issues with Defendant BAC (Bank of America). Plaintiffs felt that the consistently negligent behavior by Bank of America needed further action at this time. Plaintiffs

became tired, anxious and severely stressed dealing with these issues by themselves. By this time Plaintiff had already warned Bank of America several times to correct their account by telephone and with a letter dated March 19, 2010. Previously on March 11, 2010, Plaintiff submitted an email via Bank of Americas website www.bankofamerica.com in order to correct the ongoing issues. Plaintiff was irate when she typed this email and could not believe the constant abuse by BAC. Plaintiff also expressed in this email that she would soon have legal representation. Plaintiff also spoke to a representative this day (March 11th) as documented in the email regarding her account. Defendant BAC answered this email on 03/30/2010. Bank of America wanted the Plaintiff to call customer service so that she can obviously be abused and lied to again as in previous occasions. By this time, Plaintiff (Isabel Santamaria) had already expressed that she no longer feels healthy enough to speak to Bank of America and would prefer communication by mail or email but nevertheless, Defendant continued to harass the Plaintiffs. 48. As previously stated according to the Payment History with Bank of America, no payments were posted February 2010, March 2010 and April 2010. These payments were submitted on the first week of each month but were not posted at all. Once Defendant BAC (Bank of America) was advised that the Plaintiffs already had legal representation, they decided to post the three payments for February, March and April 2010 on the same day. These three (3) payments were posted on April 20, 2010. Bank of Americas malicious and deceitful intentions were evident. Bank of America had every intention in keeping that money and remove the Plaintiffs from their home. 49. The few times that Plaintiff received letters, the information was vaguely worded and contradicted what she was told over the telephone. For example, on or about February 20, 2010 Plaintiff was told over the telephone that Defendant BAC had not received the financial

documents that she had sent. Other times this month (February 2010) she was told that they did receive the information. Other times Plaintiff would call again and would be told that they never received anything and that nothing shows up in their system. At the end of this month (February 2010), Plaintiff received a letter dated February 23, 2010, which advised that Defendant BAC did not receive all the applicable financial documentation requested from the Plaintiff. Plaintiff made sure that she sent everything requested all previous times. Plaintiff has clerical knowledge and is familiar with secretarial work which involves submitting documents. Regardless, Plaintiff submitted all documents requested again. Subsequently, she received a letter dated March 31, 2010 stating that Plaintiffs financial documents were received on February 5, 2010. This letter was received in April 2010. During these two (2) months the Plaintiffs were provided conflicting information regarding their financial documents and no one would provide more information than the usual its currently being reviewed answer.

50. Defendant BAC (Bank of America) intentionally loses financial documentation for Loan Modifications. This is in clear violation of the Federal Trade Commissions Safeguards Rule [67 Fed Reg 36484 (May 23, 2002)] Financial institutions covered by this Rule include companies that engage in a wide variety of "financial activities," such as brokering or servicing consumer loans; transferring or safeguarding money; preparing individual tax returns; providing financial advice or credit counseling; providing residential real estate settlement services; collecting consumer debts; and an array of other activities that are deemed "financial" by preexisting regulations. A list of the financial activities that trigger the Rule can be found on the FTC's Web site. The Safeguards Rule applies both to financial institutions that collect information from their customers and to financial institutions - such as credit reporting

agencies, ATM operators, and check cashing services - that receive customer information from other financial institutions. Standards for Insuring the Security, Confidentiality, Integrity and Protection of Customer Records and Information, 16 C.F.R. Part 314.

51. Defendant BACs (Bank of America) malicious and reckless negligence in regards to Plaintiffs personal documents which included Social Security numbers for Plaintiffs and their children (Federal Tax Returns), Bank Account information, Signatures of Plaintiffs, Address, Utility Account information and Income information (paystubs).

52. For the month of March 2010, Plaintiff called several times to check on status of loan modification and to complain about incorrect past due balances again. As per BACs representatives, there were no updates regarding the loan modification. Plaintiff called Defendant Bank of America about her payment history and postings. Representatives did not help the Plaintiff and the web of lies continued. Plaintiff was never able to resolve anything over the telephone and would become extremely ill. On this day, (March 11, 2010) Plaintiff expressed her disgust with the company and how they were handling her account and loan modification when she wrote an email to Bank of America on their website. Defendant BAC responded more than two (2) weeks later acknowledging that she did speak to a representative that day about her payment history. They also stated that if she had any further concerns to call Customer Service at (800) 669-6607. Plaintiff knew at this point that once again calling would be a waste of time and would continue to jeopardize her health.

53. In April 2010, Plaintiff (Isabel Santamaria) called Bank of America and spoke to a male representative. Plaintiff advised the representative that as of April 24th, she will no longer be subcontracted with her current employer and that her financial situation will be even more critical and therefore needed assistance as soon as possible. Plaintiff also complained about the incorrect amounts that they owed and about the escrow account. This representative continued to provide erroneous information to the Plaintiff about their account.

54. On April 19, 2010, Plaintiff receives a Fed Ex envelope with a letter from Bank of America from Ezila Lutcher in which she requested that Plaintiff send all documentation all over again. Mrs. Lutcher also requests a contact number stating that she has been trying to reach the Plaintiff about a possible loan modification. Plaintiff submitted all documents again via the pre-paid Fed Ex envelope provided. In this envelope, Plaintiff submitted all forms and updated financial information along with the letter she typed back on March 19, 2010 and sent to Defendant BAC again just in case this written request was being ignored again. At this time, the Plaintiffs had already initiated the hiring of legal representation and faxed authorization to Attorney so that they can start dealing with Bank of America (BAC). Plaintiff did not want to deal with Defendant BAC (Bank of America) antics any longer without the assistance of an Attorney.

55. On April 19, 2010 Plaintiff submitted an email to Barbara Desoer and it is confirmed by the letter stated below. On this day Plaintiff also submitted an email to Defendant BAC CEO Brian T. Moynihan at [email protected]. Emails were also sent to Mr. Moynihan on July 19, 2010 and August 1, 2010. A letter dated April 21, 2010 was received on or around April 25th from Claudia De Leon Customer Advocate. This letter states that Ms. De Leon

was trying to contact the Plaintiff. Plaintiff was not aware of such attempts. Around this time, Plaintiff had already requested legal representation. Ms. De Leons letter also states that in order to review your request for payment assistance, the Home Retention Division will need updated financial information, again. This is already the fourth (4) time that the Plaintiff submitted this information. Plaintiff also tried to fax to the fax number provided (1.866.786.8563) but once again it was not a working fax number as expected. Plaintiff was left to wonder what happened to all of the documentation provided so far over the past few months and that their request will once again be reviewed. Again, Plaintiffs were pre-qualified for a loan modification in January 2010. By this time, four (4) crucial months have already gone by for the Plaintiffs. Plaintiffs continued to make regular payments that they could no longer afford.

56. In May 2010, Plaintiffs Attorney requested payment history for their client from Defendant Bank of America. Attorney Angela Sigman called Plaintiff (Isabel Santamaria) and asked her why she sent three (3) payments on the same day (April 20, 2010) instead of these three (3) payments being sent on the correct months (early February, March & April). Plaintiffs Attorney asked this because she was advised previously by the Plaintiff that she was submitting payments every month to Bank of America. Plaintiff was shocked and extremely upset with this information because she had submitted a payment for each month and their payment history was saying otherwise.

57. Defendant BAC (Bank of America) will send a home inspector every month to inspect the property. Plaintiffs were never aware that this would be done with such frequency. Plaintiff also wondered how they would be affected monetarily by these inspections. Bank of America sub-contracts these inspection companies and there will be a fee. The more inspections are

performed, the more it will cost financially. Plaintiffs were embarrassed every time the inspector would come to their property because it became evident to the neighbors what was going on even though the Plaintiffs did not want to disclose this information to their neighbors. Plaintiff has seen and spoken personally to the female inspector. The Inspectors name is Cheryl H.

58. On July 10, 2010, Plaintiff submitted a written request via certified mail to Defendant BAC so that they can submit a copy of the original Promissory Note within 10 days. This letter was mailed out on that same day. The Plaintiff requested that the copy be forwarded to their Attorney. On the 10th day after the letter was received by the Defendant, Plaintiff submitted an email to BAC requesting some type of acknowledgment of the RESPA letter that was sent. A few days later Bank of America responds with an email. Bank of America states that loan is old and therefore the documents are not scanned in their system. At the time, this loan was only a little over two (2) years old. Plaintiff is later told by BAC that their Note will be sent. A few days later Plaintiff receives something that looks like a statement with details about their loan. Plaintiff then complains via email. This is not the Promissory Note that Plaintiff had requested. This notice also continues to state that Plaintiff continued to be several payments behind by stating that last paid installment was on April 1, 2010. Furthermore, Defendant is charging Defendant $5.00 for this Notice which is not what the Plaintiff requested even though BAC insists otherwise. Finally, a copy of the original signed Promissory Note was sent to Plaintiff. This was dated October 22, 2010. Plaintiff fails to understand why this took so long and where did the Defendant actually obtain this Note. Plaintiff is also not aware if Defendant truly holds the Original Signed Promissory Note and not just a Copy of the Original. According to the Real Estate Settlement Procedures Act (RESPA) laws, the Defendants were supposed to

acknowledge the Plaintiffs written request within 20 days and produce the note (resolve the issues) within 60 days. They produced a copy of the Note more than 90 days later.

59. A demand letter dated August 16, 2010 was sent to Defendant Bank of America (BAC) by Attorney Angela Sigman on behalf of the Plaintiffs. Ms. Sigman emailed a copy of the letter to the Plaintiff before making minor corrections. The letter was addressed to Craig Jernigan, Office of the President. Bank of America refused to comply with any of the requests of this demand letter. Plaintiffs gave Bank of America numerous opportunities which expanded many months to correct these issues.

60. As previously stated in 37 of this second amended verified complaint, Plaintiff submits a letter to Bank of America dated June 15, 2010. In this letter Plaintiff is advising Defendant Bank of America (BAC) that they will be submitting a payment late this month due to their continued financial difficulties. Plaintiffs continued to ask for assistance as quickly as possible so that they do not default anymore because they are no longer able to afford their regular payments. Plaintiffs continued to advise that they will continue to fully cooperate in sending documentation for a loan modification which was currently being handled by their Attorney. Plaintiffs never had the intention of not paying their mortgage as can be seen by their perfect payment history with Taylor, Bean & Whitaker and consequently with Defendant BAC and were making extraordinary efforts to try to continue to make mortgage payments that they could no longer afford for many months. Plaintiffs persistently made requests to Defendants BAC for assistance. Plaintiff (Isabel) also continued to advise the Defendant of her medical condition which is being caused and aggravated by Bank of Americas intentional practices. June 2010 payment was submitted to Defendant on June 18, 2010, two days late.

61. On May 25, 2010, Plaintiff submits a complaint to Florida Attorney General Bill McCollum. Plaintiff complains of Bank of Americas malicious practices in regards to their loan modification, escrow and payment history. Charlene German at The Attorney Generals office responds to the email on June 11, 2010. The Attorney General suggests that Plaintiff contact the OCC (Office of the Comptroller of the Currency), HUD and other resources. Months later, Plaintiff sent another email to the Attorney General on September 8, 2010 advising that even though her loan was in Bank of Americas Office of the President since Early June 2010, nothing has been done. Plaintiff also states in this email that they might be victims of discrimination because of the complete disregard they have experienced. On September 15, 2010, Carmen James replies to the Plaintiffs email. The Attorney General asks that she reply. She states that she is forwarding the Plaintiffs correspondence to the Economic Crimes Unit.

62. On June 21, 2010, Plaintiff (Isabel Santamaria) calls the Hope Hotline 888-995-HOPE. Plaintiff was provided with client number 15894595-1. Plaintiff speaks with Sarah McCoy. Plaintiff expresses her concern regarding Bank of America and her loan modification. Sarah McCoy calls Bank of America with the Plaintiff on the line. Sarah McCoy was told by a representative named Caleb that the Plaintiffs file was in the Office of the President. Caleb then transferred the call to the Office of the President. Misha (Meesha) Smith in the Office of the President answered the call. Mrs. McCoy began to ask Mrs. Smith questions regarding the Plaintiffs loan modification. Mrs. Smith said that she had no information. Nothing was mentioned about a Special Forbearance or any other program. Plaintiff then jumps in and starts asking about her account issues and Mrs. Smith also states that she has no information but that the account is currently being investigated and she (Mrs. Smith) assured them that there will be a

resolution by the following week. Plaintiff was told by Sarah McCoy that this phone call was recorded. Plaintiff continued to wait and she never received a resolution as promised by Mrs. Smith for many weeks or months after that call.

63. Plaintiff receives a letter from Defendant BAC dated July 22, 2010 that request for assistance, along with your personal financial information has been received . This letter also confirms the receipt of the letter faxed to Defendant BAC on July 20, 2010. On this same letter from BAC, Defendant states under What You Need to Do: Please be aware that receipt of your documentation starts the review process, which may take up to 45 days to complete. Plaintiff is left confused by this statement and asks herself: Didnt our loan modification process already start on February 5, 2010 when Defendant BAC initially received our documentation? and Why has it taken so long when it should take no more than 45 days to complete as per this letter? and How many times has BAC started my review process considering the fact that we already sent all our documents many times already? By this time, more than six (6) months have gone by with no results on a loan modification.

64. As of July 2010, Plaintiffs continued to receive statements with wrong amounts due. So far, nothing has been resolved as promised by Misha (Meesha) Smith. Plaintiff sent email to Senator Bill Nelson and Congressman Bill Posey on July 22nd. Plaintiff received a quick response from The Honorable Bill Posey on July 25, 2010 with a letter dated July 23, 2010. Mr. Posey sent the Plaintiff forms to fill out with all the loan info. Plaintiff faxed all requested forms to the Congressman along with a letter dated July 26, 2010. Plaintiff receives a letter from Congressman Bill Posey dated July 27, 2010. He confirms that paperwork was received and that he will be contacting the Office of the Comptroller of the Currency (OCC) on her behalf. On

August 7, 2010, Plaintiffs received another letter from Congressman Bill Posey along with a letter from the Office of the Comptroller of the Currency dated August 2, 2010 stating that they have opened a case on their behalf. Case number is 01242240.

65. On September 27, 2010, Plaintiffs finally receive a response about their loan modification. This notice was sent in a Fed Ex envelope by the Defendant BAC. The letter states that the Plaintiffs are denied a loan modification because: you did not provide us with the documents we requested. Plaintiffs became very upset at this flagrant excuse provided by Defendant as can be expected. Plaintiffs found that this excuse was deceitful because Plaintiffs continued to submit updated financial paperwork every month since the loan modification process was initiated in January 2010. Even though paperwork was lost many times by the Defendant, Plaintiffs also have confirmations sent by Bank of America that documents were received. Furthermore, Defendants did not request any additional paperwork from the Plaintiffs Attorney. BAC (Bank of America) continued to lose documentation, request documentation and receive documentation for many months.

66. Plaintiff noticed on escrows Step by Step Analysis printed on 10/3/2010 from Defendant Bank of Americas website, that Bank of America initiates (beginning balance) the Plaintiffs escrow account in August 2009 with a substantially less amount than it really was. It was more than a $1,000.00 difference. In review, on Escrow Account Review dated 10/09/2009, beginning balance on escrow is $3,844.29. In addition there is also an escrow shortage on this statement of $1,039.95 being charged to the Plaintiff as well which is a major discrepancy. On Escrow Account Review dated 11/10/2009, starting balance for escrow is $3,394.39. On Escrow Account Review dated 12/22/2009, starting balance for escrow is now $2,406.79. For Escrow

Account Review dated 01/15/2010, Beginning Balance is now $1,362.78. Beginning balance for escrow is never supposed to change only the current balances for the current months can change.

67. In November 2010, Plaintiff begins to review the Promissory Note and noticed that it states in part (B) Default: This note does not authorize acceleration when not permitted by HUD regulations. Plaintiff found this statement to be interesting because they received a Notice of Intent to Accelerate soon after they missed their first payment (November 2009). Plaintiff decided to look further into this and found several pieces of information that stated that a lender cannot intend to accelerate unless the borrower has already defaulted a minimum of three (3) payments. Plaintiffs have been receiving Notices of Intent to Accelerate prematurely since December 2009. These notices have been malicious threats with incorrect amounts due every time. Plaintiff decided to call FHA in November 2010 and ask this question along with a complaint against Bank of America. Plaintiff called (877)622-8525 and spoke to a gentleman named Sean in the Tulsa office. She gave him her FHA case number and told him what was going on. He was very willing to help her and even asked if they bring her up to date with her mortgage, could they be able to make their regular payment. The Plaintiff was honest and told him that she appreciated the offer but that she could not afford her payment for more than 18 months now and that is why she was asking for the loan modification in the first place. She also told him that she knew that eventually Bank of America would find the way for them to eventually lose their home anyway. The FHA agent told the Plaintiff that according to Bank of America, they were currently 5 months behind. November had just started so that means that Plaintiffs will be 6 months behind according to Bank of America at this time. The information that Bank of America has provided the Federal Housing Administration is false. Plaintiffs have received acceleration notices almost a year ahead of time which has caused them great

aggravation and emotional distress. They have felt persecuted and targeted by the Defendant. Plaintiff also confirmed with the FHA agent regarding this and he stated that a lender/mortgage company cannot send a Notice of Intent prematurely (before 3 months of non-payment) because it is against FHA regulations. The agent wrote down everything that the Plaintiff was saying and provided her with ticket # 156138 and told her that she would be getting a call within 48 hours to follow up. Shortly after that same day at 3:50 pm est, the Plaintiff received a call from Michelle Rude (HUD) and the Plaintiff told her what was going on. Plaintiff told her that even though she called them it was mainly to complain because she knew that Bank of America was really not going to help them and that they needed to be held accountable for breaking laws. Ms. Rude provided the Plaintiff with her direct line (405) 609-8492 and told her that she will check on the status of the loan anyway. Plaintiff called back a week later and Michelle Rude (HUD) said that they still did not have a response from Defendant Bank of America, she said that oddly it has taken longer than usual. Plaintiff was not surprised. Approximately two weeks later, Michelle Rude provides the Plaintiff with an update. She told the Plaintiff that as per Bank of America, Plaintiffs were not currently in foreclosure and that she (HUD) could help them with submitting the documents again to Defendant BAC for a loan modification if needed. Plaintiff thanked Mrs. Rude but explained that Bank of America will just give them the usual run-around and eventually foreclose on their home while in the loan modification process. By this time, Plaintiff is totally convinced that the loan modification process by Defendant BAC is all a scam.

68. On December 3, 2010, Plaintiffs receive a four (4) page letter dated November 24, 2010 from Scott McDaniel (Customer Advocate) in the Office of the CEO and President to finally address their concerns. The allegations and facts of this letter are as follows:

1). This letter only acknowledges receipt of one of the three emails sent to Mr. Brian Moynihan (CEO). Mr. McDaniel also states that they do not have records of any qualified written requests. Plaintiffs submitted countless letters, emails and even a Demand Letter from their Attorney demanding that our account errors be fixed. Mr. McDaniel also states that there is no violation of the Settlement Procedures Act for which the evidence proves otherwise. 2). Mr. McDaniel also states that they never lost any of the Plaintiffs documents. BAC did acknowledge several times with previous letters sent to the Plaintiffs that they received these documents but have also told the Plaintiff several times that they never did. Bank of America consistently loses customers documents and the Plaintiffs are willing to also provide evidence of other victims who have experience the same run-around with Defendant BAC which will demonstrate a pattern of malicious conduct by the Defendant BAC. 3). BAC also states in this letter that the Plaintiffs are currently 6 payments behind as of November 1, 2010. In reality, Plaintiffs initially missed one payment (November 2009), continued to make their regular payments and then began to default again in September 2010. In reality Plaintiffs were four (4) months behind as of December 1st. 4). This letter also states that they acknowledge the surplus in their escrow for 2009 but it was never returned to them because Plaintiffs were in default. However, Plaintiffs continue to confirm that money is indeed missing from their escrow account. Defendant BAC had failed to post money in escrow from payment they received in December 2009 from the Plaintiffs. Beginning balances for Escrow changed numerous times as previously stated which makes the activity on Plaintiffs account suspicious. 5). This letter also states that the Plaintiffs requested help 3 times (October 15, 2009; October 30, 2009 & November 10, 2009) for which they were found to be ineligible because

their monthly payment was 29% of their gross monthly income. The letter then continues to state that on January 12, 2010, the Plaintiffs requested assistance again and that they met the requirements and were pre-qualified. This part is true. However, according to the report given by BAC (Bank of America) to the Comptroller of the Currency (OCC), the facts are very different. On the letter dated December 1, 2010 from the Office of the Comptroller of the Currency (OCC) addressed to Congressman Bill Posey, they state that the Plaintiff could not qualify for a modification due to their financials. The letter also states that the Plaintiffs have already received a Type II Special Forbearance Workout plan while their mortgage investor (Ginnie Mae) continued to review them for final mortgage modification. These statements contradict one another. Plaintiffs do not qualify because of their financial documents but they are in a Special Forbearance Workout plan and are being reviewed for a final modification? Does this also mean that the Plaintiffs were in a trial modification of some sort and were never advised by the Defendant BAC? Plaintiffs had no idea which statement is true. It is disturbing that the OCC did not pick up on these discrepancies. In addition, Plaintiffs were never advised that they were already in some type of workout plan and that they even had an investor (Ginnie Mae). This was the first time they ever heard of this. Furthermore, their Attorney at the time was never advised as well. Plaintiffs were always kept in the dark about their loan modification process. 6). In addition, Plaintiffs were already sent a denial letter dated September 24, 2010 that they (BAC) are not able to provide them with an FHA- Home Affordable Modification because the Defendants BAC had not received the documents requested, this contradicts the other excuse provided to the OCC by Defendant BAC. Plaintiffs are left to wonder if BAC provided this information to the OCC to cover up their true intentions since they were being investigated.

7). Bank of America (Scott McDaniel) states that they reversed three (3) payments that were all posted incorrectly on April 20, 2010 and that they were posted correctly (February 2010, March 2010 & April 2010). Mr. McDaniel included in the letter the payment history which does not show that any significant corrections were made as stated in the letter. Also, Plaintiff printed their transaction history on www.bankofamerica.com on December 27, 2010 and the posting remains the same. Plaintiff printed it as evidence in case Defendants decide to make adjustments after this complaint is filed. 8). Mr. McDaniel also states that Notices of Intent to Accelerate were only sent out to the Plaintiffs on April 21, 2010; May 10, 2010; June 25, 2010, July 30, 2010 and September 10, 2010. He fails to state that the Plaintiffs started receiving these Notices of Intent to Accelerate as soon as December 2009 and Plaintiff continued to receive them during the entire loan modification process. Plaintiff has in their possession a Notice of Intent to Accelerate dated as early as January 6, 2010. Bank of America denies any allegation of fraud or discrimination in this letter even with all the sufficient evidence of fraud at hand.

69. Plaintiff proceeded to write a letter dated December 6, 2010 in response to Mr. McDaniels letter dated November 24, 2010 and sent it certified mail on December 8, 2010. Defendant BAC received certified letter from Plaintiff on December 10, 2010. Plaintiff also sent a copy of this letter via fax to the OCC and the Attorney General that same day so that they can see that their case was not properly evaluated and that there is indeed deception regarding their account. Plaintiff also faxed a letter to Congressman Bill Posey addressing their disappointment about the OCCs evaluation response on December 8th. The Office of the Comptroller of the Currency was obviously misinformed by the Defendant BAC. Plaintiff refused to accept Bank of Americas allegations and therefore wanted to dispute and advise all parties involved in this case.

Plaintiff also submitted an appeal to the Office of the Comptroller of the Currency on December 17, 2010.

70. On January 22, 2011, the Plaintiffs neighbor across the street, knocks on their door very concerned. Plaintiffs had just arrived home. He stated that a few minutes before the Plaintiffs arrived home, there was a short lady in a blue car taking pictures of their house. He also states that after she finished taking all the pictures, she proceeds to knock on the Plaintiffs door but they were not at home at the time. Plaintiffs neighbors know what is going on because of Bank of America. Plaintiffs privacy has been compromised.

71. On January 25, 2010 at 6:59 pm est, Plaintiffs receive a call from the Presidents Office at Bank of America. Plaintiff Isabel Santamaria answered the call. A female representative by the name of Gloria Perez was asking for Plaintiff Abdiel Echeverria. She begins to offer the Plaintiff a Special Forbearance Program. Plaintiff is astonished that he would receive this call two (2) weeks after the Defendant BAC received the summons. The Plaintiff proceeded to tell Ms. Perez that they no longer need this so called assistance because they filed a lawsuit against them last month. Ms. Perez acted surprised and stated that they had no idea that there was a lawsuit filed against them by the Plaintiff. The Plaintiffs never provided the Defendant BAC with their new current telephone number. This telephone number (321-676-4198) was indeed listed on the legal documents served to the Defendant BAC on January 11, 2011 and that is how they obtained this contact number for the Plaintiffs. Plaintiffs have never before been contacted by Defendant BAC at this current telephone number that they are aware of. Therefore, it is quite obvious that Defendant BACs Office of the President was already aware of this summons and tried to make a

malicious attempt to resolve this situation and avoid litigation.

72. In the later part of the morning of January 26, 2011, Plaintiff Abdiel Echeverria receives a call on his cellular phone but was not able to answer it. A few minutes later he opened his voicemail and there was a message from Defendant BACs Attorney, Jessica Gavrich regarding the Plaintiffs complaint. There was also an email from Ms. Gavrich stating that this complaint was received in her office the day before (January 25, 2010) and she was asking that the Plaintiffs give her more time to answer the complaint because it was very extensive. The Plaintiffs gladly complied to Ms. Gavrichs request and understood the reason for her request. The Plaintiffs felt that Ms. Gavrich was acting in good faith and was being honest about her receipt of the complaint the day before. It became obvious that the Defendant BAC had in their possession the summons on the day and most likely many days before Ms. Gloria Perez from BACs Office of the President called the Plaintiffs. Plaintiffs find this course of conduct by Defendant BAC as deceitful and an indication of their guilt. Defendant BAC did not take the appropriate actions after receiving the summons (which itself initiates the lawsuit) by contacting the Plaintiff directly without legal representation and in addition providing a false statement regarding the receipt of the summons to the Plaintiffs during that phone call on January 25, 2011. 73. Plaintiffs were in constant stress awaiting the moment that they would receive a Foreclosure Notice. Plaintiffs imagined the loss of their home and the uncertainty of where they would live. Plaintiffs have two (2) large dogs that will most likely not be allowed in a rental home. Plaintiffs love their dogs and have invested money and love in their care. Plaintiffs cannot imagine taking their healthy dogs to a shelter and having them euthanized. Furthermore, Plaintiffs do not have the funds for a deposit on another home or rental at this time. Their credit

is further ruined by BACs practices that it will make it impossible for them to rent a home if there is a credit check involved. Due to Defendant BACs practices, it is very likely that the Plaintiffs will never be able to purchase a home again. Most importantly, Plaintiffs have two (2) small children who have special needs and need a stable home. Their six (6) year old son is Autistic and their ten (10) year old daughter has Aspergers Syndrome. Plaintiffs do not currently receive any monetary assistance for their children. Defendant BAC, was aware of Plaintiffs special needs children and were also aware that they do not receive monetary assistance for their care.

74. Plaintiffs have acquired personal debts in order to continue to make their mortgage payments for many months while waiting for a payment reduction from Defendant BAC. Plaintiffs have had to ask for personal loans from family members to cover their monthly expenses. Plaintiffs also owe money to a family member because they needed tires for their car. Their tires were so damaged that the vehicle was not safely operational. Plaintiffs still owe this money. Plaintiffs feel embarrassed by their financial situation and the need to ask for personal loans from family members. These are not luxuries, these were needed necessary expenses. Plaintiffs have also had to sell personal property with sentimental value in order to cover their everyday expenses. Defendant BAC was warned many times by the Plaintiffs that they were in dire straights and that they needed assistance as soon as possible. Regardless, Defendant BAC continued to prolong the loan modification process as long as possible by losing their financial documents and requesting paperwork over and over again. This was all done with the intention that the Plaintiffs would fall deeper and deeper in debt and continue to default again. This was a callous and malicious plot by the Defendant BAC.

VI. CAUSES OF ACTION Count 1: Violation of the Real Estate Settlement Procedures Act (RESPA) 75. The allegations of paragraphs 13 -74 above are re-alleged and incorporated by reference herein.

76. Defendant BAC is a servicer of a federally related mortgage loan within the meaning of the Real Estate Settlement Procedures Act (RESPA), 12 U.S.C. 2605. Defendant BACs conduct has violated RESPA in the following respects:

RESPA Count: Part A 77. Plaintiffs Abdiel Echeverria & Isabel Santamaria sent Defendant BAC written applications for a loan modification, including a hardship affidavit, and written submissions of financial information that were qualified written requests within the meaning of RESPA, in that Plaintiffs sought information about their eligibility for a loan modification or other methods to minimize their losses.

78. Plaintiffs letters dated March 11, 2010; March 19, 2010; April 19, 2010; June 15, 2010; two (2) on July 19, 2010 (written letter to BAC & email sent to Mr. Moynihan); July 20, 2010; August 10, 2010 (email); August 13, 2010 (email) and August 16, 2010 (Demand Letter by Attorney Angela Sigman) were all written request for an investigation of misrepresentations made by Defendant BAC with respect to their mortgage account was a qualified written request within the meaning of RESPA. The loan servicer has no more than 60 business days

after receiving the borrowers request to correct these errors on the borrower loan account or the loan servicing company must provide the borrower a written clarification disputing such error. Plaintiffs never received a written clarification by the Defendant BAC. During the 60 day period beginning on the date of the servicers receipt from any borrower of a Qualified Written Request relating to a dispute regarding the borrowers payments, a servicer may not provide information regarding any overdue payment, owed by such borrower and relating to such period or qualified written request, to any consumer reporting agency (as such term is defined under Section 1681 (a) of Title 15). In addition, RESPA does not require that a party send a qualified written request through certified mail or by facsimile in order to prove receipt. Nevertheless, Plaintiffs do have proven documentation. Defendants were also advised by other resources such as The Florida Attorney General, Congressman Bill Posey, OCC and Better Business Bureau among others of Plaintiffs ongoing difficulties and issues with their company. In addition, Plaintiffs did not receive the requested documentation (Note) within the RESPA sixty (60) day requirement and acknowledgment by the Defendant was received after 20 days.

79. Defendant BAC failed to respond in a proper and timely way to Plaintiffs qualified written requests for information about their mortgage accounts by failing to provide Plaintiffs with the information requested or explain why the information sought was unavailable, in violation of 12 U.S.C. 2605(e).

RESPA Count: Part B 80. In addition, Defendant BAC failed to send notice of transfer of loan servicing to Plaintiffs within 15 days after the effective date of transfer of the servicing of the mortgage loan,

in violation of 12 U.S.C. 2605(c).

81. Plaintiffs suffered damages including, but not limited to loss of credit, emotional harm, additional medical expenses, embarrassment and humiliation. Plaintiffs also incurred health issues due to Defendants malicious practices.

82. Plaintiffs damages were proximately caused by Defendant BACs noncompliance with the requirements of the mortgage servicer provisions of RESPA.

83. Defendant BAC has engaged in a pattern and practice of non-compliance with the requirements of the mortgage servicer provisions of RESPA, and Plaintiffs seek $1,000 in statutory damages per violation pursuant to 2605 (c), servicing of mortgage loans and administration of escrow accounts.

Count Two: Breach of Contract- Promissory Note 84. The allegations of paragraphs 13-74 above are re-alleged and incorporated by reference herein.

85. The Promissory Note signed by Plaintiffs to create and secure the indebtedness on their home constitutes an enforceable contract. As an FHA-insured loan, it states that compliance with HUD regulations is a precondition to foreclosure: In many circumstances regulations issued by the Secretary [of Housing and Urban Development] will limit Lenders rights, in the case of

payment defaults, to require immediate payment in full and foreclose if not paid. This Security Instrument does not authorize acceleration or foreclosure if not permitted by regulation of the Secretary [of Housing and Urban Development]. Defendant BAC has not complied with the regulations promulgated by the Secretary of Housing and Urban Development and as such, foreclosure is not an available remedy at this time.

86. HUD has plainly stated: [I]t is the intent of the Department that no mortgagee commence foreclosure acquisition of a property until the requirements of this subpart have been followed. (emphasis added) 24 C.F.R. 203.500. A lender is required by the subpart mentioned to: 1. Take those appropriate actions which can reasonably be expected to generate the smallest financial loss to the Department include[ing], but are not limited topartial claims under 203.414, assumptions under 203.512, special forbearance under 203.471 and 203.614, and recasting of mortgages under 203.616; See 24 C.F.R. 203.5014 2. Make reasonable efforts to arrange or hold a face-to-face interview with the homeowner before three monthly installments on the mortgage are unpaid; 24 C.F.R. 203.604.5

3. For all loans in default for three months, document that the lender has considered all loss mitigation options to determine which, if any, are appropriate before initiating foreclosure; 24 C.F.R. 203.605.

87. Defendant BAC failed to undertake these required loss mitigation efforts therefore, BAC has not met a condition precedent to foreclosure of this loan, namely the requirement of such.

88. The breach caused Plaintiffs severe emotional distress.

89. Plaintiffs are entitled to compensatory damages for breach of contract

Count Three: Intentional Misrepresentation 90. The allegations of paragraphs 13 74 above are re-alleged and incorporated by reference herein

91. Defendant BAC made representations to Plaintiffs, in the course of its business and in a transaction in which it had a pecuniary interest. These representations were intentional or, in the alternative, negligent. In law, Malicious Intent refers to the intent, without just cause or reason, to commit a wrongful act that will result in harm to another. It is the intent to harm or do some evil purpose.

92. Intentional Misconduct -- the defendant had actual knowledge of the wrongfulness of the conduct and the high probability that injury or damage to the claimant would result and, despite that knowledge, intentionally pursued that course of conduct, resulting in injury or damage. 768.72(2)(a), Fla. Stat. (1999 damages). Defendant BAC deliberately and intentionally injured

the Plaintiffs by accepting payments from them but then failing to apply the payments to their account. Plaintiff (Isabel Santamaria), expressed to the Defendant BAC several times to correct these issues because she was being emotionally damaged and that it was also affecting her health. Defendant BACs representations were false, fraudulent and inaccurate and which were made recklessly and with total disregard for the truth or validity thereof. Defendant repeatedly misrepresented and misstated the amounts owed.

93. Defendant BAC misrepresented the loan modification to the Plaintiffs. The Plaintiffs were strung along for an extended period of time and were then denied for ridiculous reasons. Defendant BAC had knowledge of this malicious scheme in which they intentionally advise their customers to default in order to get approved for a loan modification. Customers will then lose their homes or become so deep in default and debt that they are not able to recover.

94. Defendant supplied false information to Plaintiffs. 95. Defendant did not exercise reasonable care or competence in obtaining or communicating the information.

96. Plaintiffs justifiably relied on the information, expecting that Defendant BAC would engage in a meaningful review of their request for assistance or other information.

97. Defendants misrepresentations (fraud) proximately caused Plaintiffs injuries. 98. Plaintiffs were injured as a result of Defendants wrongful acts.

99. Plaintiffs are entitled to actual and punitive damages pursuant to Fla. Stat. 772.11 and Fla. Stat. 768.72.

Count Four: Fair Debt Collections Practices Act (FDCPA)

100. The allegations of paragraphs 13 74 above are re-alleged and incorporated by reference herein. 101. Under the Fair Debt Collection Practices Act, any person or entity, including lawyers, who regularly attempts to collect consumer debts is considered a debt collector and is therefore required to respond to proper debt validation requests. In contrast, the original creditor and its employees are generally not subject to the FDCPA, though they may be regulated by other state and federal laws; including the Fair Credit Reporting Act, which was modified by the Fair and Accurate Credit Transactions Act in 2003. The Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692 et seq., is a United States statute added in 1978 as Title VIII of the Consumer Credit Protection Act. Its purposes are to eliminate abusive practices in the collection of consumer debts, to promote fair debt collection, and to provide consumers with an avenue for disputing and obtaining validation of debt information in order to ensure the information's accuracy. The Act creates guidelines under which debt collectors may conduct business, defines rights of consumers involved with debt collectors, and prescribes penalties and remedies for violations of the Act. It is sometimes used in conjunction with the Fair Credit Reporting Act. The original Act excluded lawyers from the Act's coverage, but this was changed in 1986. 102. Defendant BAC was seeking unjustified and erroneous amounts, which would include demanding any amounts not permitted under an applicable contract or as provided under

applicable law. Bank of America refused to correct these amounts and continued to harass the Plaintiffs for an extended period of time even though the amounts being collected were incorrect. 103. Because the conduct of Defendants was frequent and persistent, because the nature of the violations of the FDCPA were so egregious, because the FDCPA violation were part of a deliberate scheme, Plaintiffs are entitled to the maximum possible relief permitted under 15 U.S.C. 1692k(a) 104. Plaintiffs were injured as a result of Defendants wrongful acts. 105. As a proximate result of said conduct, plaintiffs have suffered and continue to suffer injury, extreme mental distress, humiliation and anguish, and other emotional and health issues. Defendant BAC committed the acts alleged herein maliciously, fraudulently and oppressively, with the wrongful intention of injuring plaintiffs from an improper and evil motive, amounting to malice and in conscious disregard of plaintiffs rights.

106. Plaintiffs request actual damages including mental anguish, and punitive damages pursuant to 15 U.S.C. 1692k(a)

Count Five: Violations of Racketeer Influenced and Corrupt Organizations Act (RICO), 18 U.S.C. 1961, et seg. 107. The allegations of paragraphs 13 74 above are re-alleged and incorporated by reference herein

108. At all relevant times, each of the Defendants was a person within the meaning of RICO, 18 U.S.C. 1961(3) and 1964 (c).

109. At all relevant times, Defendant BAC (Bank of America) and its various contractors were persons within the meaning of RICO, 18 U.S.C. 1961(3) and 1962 (c).

110. At all relevant times, each of the conspirators associated with this enterprise conducted or participated, directly or indirectly, in the conduct of the enterprises affairs through a pattern of racketeering activity within the meaning of RICO, 18 U.S.C. 1961(5), in violation of 1962(c).

111. Defendant BAC (Bank of America) has shown a consistent pattern of criminal organization. RICO was enacted by section 901(a) of the Organized Crime Control Act of 1970 (Pub.L. 91-452, 84 Stat. 922, enacted October 15, 1970). RICO is codified as Chapter 96 of Title 18 of the United States Code, 18 U.S.C. 19611968. While its intended use was to prosecute the Mafia as well as others who were actively engaged in organized crime, its application has been more widespread. RICO also permits a private individual harmed by the actions of such an enterprise to file a civil suit; if successful, the individual can collect treble damages. A civil RICO action, like many lawsuits based on federal law, can be filed in state or federal court.

112. The U.S. Supreme Court has instructed federal courts to follow the continuity-plusrelationship test in order to determine whether the facts of a specific case give rise to an established pattern. Predicate acts are related if they "have the same or similar purposes,

results, participants, victims, or methods of commission, or otherwise are interrelated by distinguishing characteristics and are not isolated events." (H.J. Inc. v. Northwestern Bell Telephone Co.). Continuity is both a closed and open ended concept, referring to either a closed period of conduct, or to past conduct that by its nature projects into the future with a threat of repetition. 113. Defendant BAC (Bank of America) is currently dealing with lawsuits that contend its foreclosure machinery amounted to a racketeering enterprise. One such case, an Indiana lawsuit against Bank of America filed in October 2010, was filed under civil Racketeering Influenced and Corrupt Organizations or RICO laws, which allows damages to be tripled. The case is Davis v. Countrywide Home Loans Inc., 10-cv-01303, U.S. District Court, Southern District of Indiana (Indianapolis) in which Defendant is accused of engaging in a pattern of racketeering activity in which they routinely and repeatedly prepared perjured affidavits in order to rapidly churn foreclosures. Defendant BAC (Bank of America) is also currently being sued by the states of Arizona and Nevada for its widespread fraud against homeowners requesting loan modifications. There are additional charges also filed in both cases. The Arizona case is Arizona v Bank of America, CV2010- 33580, Maricopa County Superior Court (Phoenix). The Nevada case is Nevada v. Bank of America, Eighth Judicial District Court, Clark County (Las Vegas).

114. There is a systematic pattern of deception, fraud and terror caused by Bank of America (BAC) against its customers. There are thousands of complaints filed against Bank of America that are consistent with accusations against a criminal organization. These complaints are filed with the Attorney Generals, Congressmen and Senators in all fifty (50) states, Office of the Comptroller of the Currency (OCC), Federal Trade Commission (FTC) and Better Business

Bureau (BBB), among others. There are countless of other complaints against Bank of America (BAC) that are also not coincidental which include but are not limited to: fraud, theft, lost paperwork for loan modifications, lies, breach of contracts and forged documents. These complaints and stories can be found on websites or blogs such as: www.consumeraffairs.com, www.complaintsboard.com, www.my3cents.com, www.measuredup.com, www.ripoffreport.com, www.americanbadbusinesslist.com, www.bank-ofamerica.pissedcustomer.com, www.piggybankblog.com, www.huffingtonpost.com, www.nowpublic.com, www.youtube.com and many others. 115. Plaintiffs have previously expressed to their Attorney General, Congressman and the Office of the Comptroller of the Currency that they truly believe that Defendant BAC is a Criminal Organization and should be held accountable as such. A file was previously opened by the Attorney Generals Economic Crimes Division in regards to the complaints filed by the Plaintiffs against the Defendant BAC. 116. Embezzlement may range from the very minor in nature, involving only small amounts, to the immense, involving large sums and sophisticated schemes. More often than not, embezzlement is performed in a manner that is premeditated, systematic and/or methodical, with the explicit intent to conceal the activities from other individuals, usually because it is being done without their knowledge or consent. Defendant BAC embezzled money from Plaintiffs escrow account as explained in this complaint in 25, 46, & 66 and had every intention of not applying Plaintiffs payments. Embezzlement is generally proscribed in Chapter 812 of the Florida Statutes entitled Theft, Robbery, and Related Crimes. Many of Defendant BACs customers have complained of similar issues.

117. Fraud is defined to be "an intentional perversion of truth" or a "false misrepresentation of a matter of fact" which induces another person to "part with some valuable thing belonging to him or to surrender a legal right. Defendant BAC committed fraud against the Plaintiffs which is explained throughout and specifically expressed in 22, 28-42, 48, 65, 66, 68, 92 & 93 of this complaint.

118. Theft actus reus is usually defined as an unauthorized taking, keeping or using of anothers property which must be accompanied by a mens rea of dishonesty and/or intent to permanently deprive the owner or the person with rightful possession of that property or its use in violation of 812.014, Fla. Stat.

119. Obstruction of Justice in United States Jurisdiction refers to the crime of interfering with the work of police, investigators, regulatory agencies, prosecutors or other (usually government) officials. Providing false information to officials is an obstruction of justice. Defendant BAC was being investigated by Office of the Comptroller of the Currency (OCC) who initiated this investigation requested by Congressman Bill Posey regarding the Plaintiffs allegations of malicious and reckless fraud and embezzlement among other claims. The OCC was conducting an investigation and is a regulatory agency with authority. The Federal Housing Administration (FHA) is a regulatory agency. The Attorney General of Florida and the Congressman of Florida are government officials. Defendant BAC (Bank of America) intentionally delayed the investigation and provided false information to the OCC, FHA, the Florida Attorney General and Congressman of Florida regarding the Plaintiffs allegations and/or their account as described in 68 of this complaint.

120. Plaintiffs have experienced four (4) of the thirty-five (35) RICO crimes stipulated in Section 1961 (1) which include fraud, embezzlement, theft and obstruction of justice. Only two (2) of the thirty-five (35) RICO violations are actually required to initiate a RICO claim. The RICO Act defines a pattern as "at least two acts of racketeering activity, one of which occurred after the effective date of this chapter and the last of which occurred within ten years after the commission of a prior act of racketeering activity." Those found guilty of racketeering can be fined up to $25,000 and sentenced to 20 years in prison per racketeering count. In addition, these crimes by Defendant BAC are not isolated incidents but are in fact a way of business for them. This is the way they continue to operate and will continue to do so until they are stopped. BAC is a fraudulent business and should be held accountable as such. Defendant BAC, are considered by their customers as bullies that cannot be confronted. Customers often feel intimidated by Defendant BAC and its too big to fail demeanor. Defendant BAC (Bank of America), have demonstrated arrogance for many years believing that they are a superior power that cannot be defeated. The Defendants believe that they are above the law. These characteristics are typical in criminal organizations.

121. Defendant BAC has the conduct of an enterprise and as an enterprise has a common goal and the Defendant BAC participated in the operation or management of the enterprise itself. (Williams, 465 F. 3d at 1283-84). Defendant BACs conduct and common goal is clearly defined throughout this complaint and specifically in 116-119.

122. Plaintiffs were injured as a result of Defendants wrongful acts.

123. Plaintiffs request actual, statutory, and punitive damages pursuant to Fla. Stat. 768.72 and 772.11.

.VII.

PRAYER FOR RELIEF

THEREFORE, Plaintiffs respectfully ask that this court:

(1) Enter a temporary and permanent injunction that Defendant BAC, including its agents, employees and contractors, refrain from practices, policies, and plans that result in or increase Defendants misrepresentations, errors, falsehoods, barriers to timely, accurate communication with Plaintiffs which are identified by the Court through the course of this litigation;

(2) Award Plaintiffs their actual and statutory damages

(3) Award Plaintiffs their exemplary damages pursuant to Fla. Stat. 768.72 and 772.11;

(4) Award Plaintiffs their costs, filing and court fees; and (5) Grant such other relief as Court finds necessary and just.

Respectfully Submitted,

_______________________________ Abdiel Echeverria Plaintiff (Pro Per)

________________________________ Isabel Santamaria Plaintiff (Pro Per) 499 Cellini Ave NE Palm Bay, Florida 32907 Tel: (321) 676-4198 or (321)750-6697 [email protected], [email protected] or [email protected].

State of Florida County of Brevard

) ) )

ABDIEL ECHEVERRIA and ISABEL SANTAMARIA, being duly sworn, depose and say that they are the Plaintiffs in the above entitled action, that they have read the foregoing SECOND AMENDED VERIFIED COMPLAINT and know the contents thereof, and that the same is true of their own knowledge, except as to matters therein stated to be alleged on information and belief, and as to those matters they believe them to be true.

___________________________________ Abdiel Echeverria Pro Se ___________________________________ Isabel Santamaria Pro Se

Sworn before me this _______ day of ______________________, ___________ __________________________________ Notary Public

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF FLORIDA ORLANDO DIVISION

ABDIEL ECHEVERRIA &

ISABEL SANTAMARIA Plaintiffs, v. BAC HOME LOANS SERVICING, LP, and BANK OF AMERICA, N.A. Defendants,

Case No. 6:10-cv-01933-JA-DAB

MOTION FOR LEAVE TO AMEND COMPLAINT Plaintiffs, ABDIEL ECHEVERRIA and ISABEL SANTAMARIA, Pro se, move the trial court for leave to serve and file an amendment to its complaint in the above-entitled action to assert a claim for punitive damages. Plaintiffs makes this motion pursuant to 768.72, Fla. Stat. and Fla. R. Civ. P. 1.190. The grounds for this motion are that the proposed verified second amendment is necessary to determine completely the rights of the parties in this action, to determine the scope of discovery, and to afford the Plaintiffs complete relief for their injuries. A copy of the proposed second amended verified complaint is attached to this motion as Exhibit A.

Plaintiffs motion is based on the following: Plaintiffs were injured by the Defendants conduct. Plaintiff (Isabel Santamaria) has suffered severe emotional distress and consequentially health issues due to Defendants malicious conduct. Plaintiffs medical records from her primary care physician, Dr. Judy Mayor-Davies are attached. The records indicate that the Plaintiff has been treated for depression, stress, anxiety, hypertension, and was diagnosed with Chronic Fatigue Syndrome in April 13, 2010 and more recently on March 1, 2011 with a possible diagnoses of Fibromyalgia. These illnesses are stress related and are long term-injuries that have dramatically decreased the Plaintiffs quality of life as specified in 43 of this second amended verified complaint. Plaintiff has also been under the care of a psychologist for depression, stress and anxiety. Plaintiff needs to be as healthy as possible in order to care for her special needs children. Furthermore, more medical and psychological records will become available during the course of this litigation during the discovery process. Therefore, Plaintiffs respectfully ask that the trial court grant them a motion to amend the complaint to assert a claim for punitive damages pursuant to Fla. R. Civ. P. 1.190(f) and Fla. Stat. 762.72. Respectfully submitted, _______________________________ Abdiel Echeverria Pro Se _______________________________ Isabel Santamaria Pro Se 499 Cellini Ave NE Palm Bay, Florida 32907 (321) 750-6697 (321) 676-4198 [email protected] [email protected] [email protected]

State of Florida County of Brevard

) ) )

ABDIEL ECHEVERRIA and ISABEL SANTAMARIA, being duly sworn, depose and say that they are the Plaintiffs in the above entitled action, that they have read the foregoing MOTION FOR LEAVE TO AMEND COMPLAINT and know the contents thereof, and that the same is true of their own knowledge, except as to matters therein stated to be alleged on information and belief, and as to those matters they believe them to be true.

___________________________________ Abdiel Echeverria Pro Se ___________________________________ Isabel Santamaria Pro Se

Sworn before me this _______ day of _____________________, ___________ __________________________________ Notary Public

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF FLORIDA ORLANDO DIVISION

CASE NO. 6:10-cv-01933-JA-DAB

CERTIFICATE OF SERVICE We, do hereby CERTIFY that a true and correct copy of the MOTION FOR LEAVE TO AMEND COMPLAINT and all applicable documents has been furnished to: Akerman Senterfitt c/o Jessica L. Gavrich, Attorney for Defendant BAC Home Loans Servicing, LP, and Bank of America N.A. by ( X ) mail ( ) fax ( ) mail and fax ( ) email ( ) hand-delivery on this 4th day of March , 20 11.

____________________________________ Abdiel Echeverria Plaintiff

____________________________________ Isabel Santamaria Plaintiff 499 Cellini Ave NE Palm Bay, FL 32907 (321) 676-4198 or (321) 750-6697