ProBook 640 G4 c05956070

HP ProBook 640 G4 Notebook PC
Maintenance and Service Guide

© Copyright 2018 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD and AMD Radeon are trademarks of common to most models. Some features may otherwise using any software product
Advanced Micro Devices, Inc. Bluetooth is a not be available on your computer. preinstalled on this computer, you agree to be
trademark owned by its proprietor and used by bound by the terms of the HP End User License
HP Inc. under license. Intel and Core are Not all features are available in all editions of Agreement (EULA). If you do not accept these
trademarks of Intel Corporation in the U.S. and Windows. This computer may require upgraded license terms, your sole remedy is to return the
other countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software)
trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the
companies. Windows functionality. Go to refund policy of your seller.
http://www.microsoft.com for details.
The information contained herein is subject to For any further information or to request a full
change without notice. The only warranties for refund of the price of the computer, please
HP products and services are set forth in the contact your seller.
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2018
Document Part Number: L21979-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and fingerprint reader ........................................................................................ 13
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 17
Labels ................................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19
Cable Kit ............................................................................................................................................................... 22
Display assembly subcomponents ...................................................................................................................... 23
Plastics ................................................................................................................................................................. 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 28

Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................................... 30
Electrostatic discharge damage ........................................................................................................ 30
Packaging and transporting guidelines .......................................................................... 31
Workstation guidelines ................................................................................................... 31
Equipment guidelines ..................................................................................................... 32
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Bottom cover ..................................................................................................................................... 34
Battery ............................................................................................................................................... 35
Memory .............................................................................................................................................. 36
Hard drive .......................................................................................................................................... 38
Solid-state drive ................................................................................................................................ 40
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures .................................................................................................................. 41
WWAN module ................................................................................................................................... 41
WLAN module .................................................................................................................................... 43
Keyboard ........................................................................................................................................... 44
Internal frame ................................................................................................................................... 48
Fan ..................................................................................................................................................... 51
Heat sink assembly ........................................................................................................................... 52
TouchPad button board ..................................................................................................................... 57
TouchPad ........................................................................................................................................... 59
Near Field Communication (NFC) module ......................................................................................... 61
Smart card reader .............................................................................................................................. 63
USB board .......................................................................................................................................... 65
Power button board .......................................................................................................................... 67
System board .................................................................................................................................... 69
RTC battery ........................................................................................................................................ 73
Speaker .............................................................................................................................................. 74
Fingerprint reader assembly ............................................................................................................. 75
Display assembly ............................................................................................................................... 77
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 85

Using Computer Setup ......................................................................................................................................... 85
Starting Computer Setup .................................................................................................................. 85
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 85
Navigating and selecting in Computer Setup ................................................................................... 85
Restoring factory settings in Computer Setup ................................................................................. 86
Updating the BIOS ............................................................................................................................. 86
Determining the BIOS version ......................................................................................... 86
Downloading a BIOS update ........................................................................................... 87
Changing the boot order using the f9 prompt .................................................................................. 88
TPM BIOS settings (select products only) ........................................................................................................... 88
Using HP Sure Start (select products only) ......................................................................................................... 88
viii
8 Using HP PC Hardware Diagnostics ................................................................................................................ 89
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 89
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 89
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 90
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 90
Installing HP PC Hardware Diagnostics Windows ............................................................................. 90
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 90
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 91
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 91
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 91
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 91
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 92
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 92
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 92
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 92
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 92
9 Backing up, restoring, and recovering ........................................................................................................... 94

Creating recovery media and backups ................................................................................................................ 94
Creating HP Recovery media (select products only) ......................................................................... 94
Using Windows tools ........................................................................................................................................... 95
Restore and recovery ........................................................................................................................................... 96
Recovering using HP Recovery Manager ........................................................................................... 96
What you need to know before you get started ............................................................. 96
Using the HP Recovery partition (select products only) ................................................. 97
Using HP Recovery media to recover .............................................................................. 97
Changing the computer boot order ................................................................................ 98
Removing the HP Recovery partition (select products only) ......................................... 99
10 Specifications .......................................................................................................................................... 100

Computer specifications .................................................................................................................................... 100
35.6-cm (14.0-in) display specifications .......................................................................................................... 101
M.2 PCIe solid-state drive specifications .......................................................................................................... 102
M.2 SATA solid-state drive specifications ......................................................................................................... 103
Hard drive specifications ................................................................................................................................... 104
11 Power cord set requirements .................................................................................................................... 105

Requirements for all countries .......................................................................................................................... 105
ix
Requirements for specific countries and regions ............................................................................................. 105
12 Statement of memory volatility ................................................................................................................ 107

Nonvolatile memory usage ............................................................................................................................... 109
Questions and answers ..................................................................................................................................... 111
Using HP Sure Start (select models only) .......................................................................................................... 112
13 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 114
x
1 Product description
Category Description
Product Name HP 640 ProBook G4 Notebook PC
Processor 8th-generation Intel® Core™ processors:
● Intel Core i7-8650U
7th-generation Intel Core processors:
Graphics Internal graphics:
Intel UHD Graphics 620: 8th generation Intel processors
Intel HD Graphics 620: 7th generation Intel processors
Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort up to 4k @ 60Hz and via HDMI up to 4K @
30Hz
External graphics:
AMD Radeon RX 540
Up to three independent displays supported with HP Docking Station and with HP Docking Station HP
Thunderbolt Dock G2
Panel Supports standard bezel
35.6-cm (14.0-in), anti glare, slim, non-touch:
High definition (HD)(1366×768), 45% CG, 220 nits, eDP 1.2 without camera
HD (1366×768), 45% CG, 220 nits, eDP 1.2 with camera
HD (1366×768), 45% CG, 220 nits, eDP 1.2 without camera, with WWAN
HD (1366×768), 45% CG, 220 nits, eDP 1.2 with camera, with WWAN
Full high-definition (FHD)(1920×1080) IPS, 45% CG, 220 nits, eDP 1.2, without camera
FHD (1920×1080) IPS, 45% CG, 220 nits, eDP 1.2, with camera
FHD (1920×1080) IPS, 45% CG, 220 nits, eDP 1.2, with WWAN, without camera
FHD (1920×1080) IPS, 45% CG, 220 nits, eDP 1.2, with WWAN, with camera
FHD (1920×1080) IPS, 72% CG, 700 nits, eDP 1.3+PSR, with WWAN, with camera, with privacy panel
35.6-cm (14.0-in), 45% CG, eDP 1.2, slim, 220 nits, touch screen:
1
FHD (1920×1080) IPS, with WWAN, with camera; chemically-strengthened soda lime glass, GFF-ITO with air
bonding
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400, dual-channel support (8th generation Intel processors)
DDR4-2133, dual-channel support (7th generation Intel processors)
Supports up to 32 GB of system RAM in the following configurations:
● 32768 MB (16384 MB×2)
● 16384 MB (16384 MB×1) or (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 4096 MB (4096 MB×1)
Cache Intel Optane 16-GB memory cache (only available on models with 2.5-inch hard drives)
Primary storage Hard drives, SATA, 6.35 cm (2.5-in), 7.0 mm (.28 in)
● 2 TB, 5400 rpm
● 1 TB, 7200 rpm
● 500 GB, 7200 rpm, self-encrypting drive (SED), FIPS 140-2
● 500 GB, 7200 rpm
Primary M.2 storage M.2 solid-state drives (NGFF, 2280):
● 1 TB, PCIe, Gen3×4, SS, NVMe, TLC
● 512 GB, PCIe, Gen3×4, SS, NVMe, TLC
● 512 GB, SATA-3, SS, TLC, FIPS-140–2
● 360 GB, PCIe, Gen3×4, SS, NVMe, TLC (Intel)
● 256 GB, PCIe, Gen3×4, SS, NVMe, TLC
● 256 GB, PCIe, SS, NVMe, value
● 256 GB, SATA-3, TLC, Opal 2
● 128 GB, SATA-3, SS, TLC
● 118 GB, PCIe, NVMe, 3D X (Optane)
Audio and video Audio controls
Dual-array microphone
Stereo speakers (2)
Camera HD 720p
Camera privacy shutter (only with non-touch, camera panels)
Supports WDR (Wide Dynamic Range)
Support for models without camera
2 Chapter 1 Product description

Ethernet Intel Ethernet Connection 1219-LM 10/100/1000 Ethernet (vPro)
Intel Ethernet Connection 1219-V 10/100/1000 Ethernet (non-vPro)
*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock,
HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP
Elite USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
Wireless networking Wireless Personal Area Network (WPAN) Bluetooth
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Wireless Local Area Network (WLAN)
Supports the following WLAN formats:
● Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 combo adapter (non-vPro)
● Intel Dual Band Wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 combo adapter (vPro)
● Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 combo adapter
Realtek RTL8821CE 802.11ac 1×1 Wi-Fi + Bluetooth 4.2 combo adapter
Integrated WLAN options with dual antennas (M.2/PCIe)
Supports models without WLAN
Compatible with Miracast-certified devices
Bluetooth Disabled IOPT
Supports Wireless/LAN/WAN switching
Supports HP Connection Optimizer with WiFi Load balancing
Supports S3/S4 Wake on Wireless LAN
Brazil RCTO WLAN:
Supports the following WLAN formats:
Bluetooth Disabled IOPT
Supports Wireless/LAN/WAN switching
Supports HP Connection Optimizer with WiFi Load balancing
Supports S3/S4 Wake on Wireless LAN
Supports models without WLAN
Compatible with Miracast-certified devices
Near-Field Communication (NFC)
NFC Mirage WNC XRAV-1 (NXP NPC300 I2C, 10 mm × 17 mm)
NFC antenna
Supports models without NFC
3
Wireless Wide Area Network (WWAN)
SIM Module (3FF/micro SIM)
Supports the following WWAN formats via connector:
● Integrated WWAN options with dual antennas (M.2 30×42 socket USB2)
LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2
● Integrated WWAN options with dual antennas (M.2 30×42 socket PCIe)
LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced
WWAN Antennas (2) (world wide 5 band, configured at top of panel on all units)
Supports models without WWAN
Supports WWAN after market option
WWAN cards are compatible with a programmable removable eSIM
External media Micro SD Media Reader slot supports SD, SDHC, and SDXC.
cards
Ports VGA (Dsub 15 pin) supporting 1920×1200 external resolution @ 60 Hz and hot plug/unplug and auto detect
USB Type-C (PD+DP, Gen 1)
USB 3.0 charging port
HDMI 1.4
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port, 4.5 mm
Docking HP Docking Station
HP Thunderbolt Dock 120W G2
Keyboard/pointing HP Advanced Keyboard:

devices
HP Dura Keys, dual point, backlit, spill resistant with drain
HP Dura Keys, dual point, backlit, spill resistant with drain, privacy
HP Dura Keys, TouchPad, backlit, spill resistant with drain
Non-backlit, TouchPad, spill-resistant with drain
TouchPad:
Support PTP with Miniport driver
Settings enabled by default: 2-finger scrolling, 2-finger zoom (pinch), OSD (enabled/disabled), 3-finger tap
(Cortana), 3-finger flip (app switch), 4-finger tap (Action Center)
Gestures disabled by default: 3-finger flick, 2-finger rotate, momentum motion, 1-finger vertical scroll
Taps enabled by default
On/off control by driver

Power requirements Battery:
HP Long Life Lithium Prismatic/Polymer Battery, 3-cell, 48 WHr, 4.21 Ahr
HP Fast Charge Technology, 90% in 90 minutes
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm
45 W “Smart” right angle, 4.5 mm - Argentina
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
Power cord:
2 wire plug (C7), 1 m, conventional
3 wire plug (C5), 1.8 m, conventional
3 wire plug (C5), 1 m, conventional
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Duckhead power cord (C5)
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Supports models without a Smart Card reader
Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen4; ANSSI Certified
Hardware Root of Trust: Yes
Operating system Preinstalled:
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Professional 64
Windows 10 Home 64 StF MSNA Standard
5
Windows 10 Home 64 StF MSNA Plus
Windows 10 Home 64 StF MSNA Strategic
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certified:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Win 10 Pro 64 CBB 1703 OS
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
Solid-state drive
Memory module

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.
(2) USB Type-C power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector,
port, and DisplayPort supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a

cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be

required.
(3) USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and
Charge even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Right 7
(6) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(7) External monitor port (select products only) Connects an external VGA monitor or projector. Select products
may include an optional serial port.
(8) Docking connector Connects an optional docking device.
(9) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory

card reader.
(10) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● Off: The battery is not charging.
(11) Power connector Connects an AC adapter.
8 Chapter 2 Components
Left
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack (select products only) earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP

Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
(5) Smart card reader Supports optional smart cards.
Left 9
Display
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(5) Camera light(s) On: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Keyboard area
TouchPad
(1) Pointing stick (select products only) Moves the pointer on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(4) Right pointing stick button (select products Functions like the right button on an external mouse.
only)
(5) Near Field Communications (NFC) tapping area Allows you to wirelessly share information when you tap it with
and antenna* an NFC-enabled device.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Keyboard area 11
Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that

uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 16.
(4) Keyboard backlight Illuminates the keyboard for higher visibility in low-light conditions.
(5) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(6) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(7) Num lk light On: Num lock is on.
Buttons, speakers, and fingerprint reader
(1) Power button ● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineffective, press
and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.
(select products only)
Keyboard area 13
Special keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 16.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 15.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.
(6) num lk key Turns the embedded numeric keypad on and off when pressed in
combination with the fn key.
– or –
Turns the embedded numeric keypad on and off.
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲ To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker
environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 15
Icon Description
Turns the TouchPad and TouchPad light on and off.
Switches the screen image among display devices connected to the system. For example, if a monitor is connected to
the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to
simultaneous display on both the computer and monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components turn off
and power is conserved. To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office 365®
servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)

A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.
Bottom 17
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) Model number
(2) Serial number
(3) Part number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Computer major components 19

Item Component Spare part number
Display
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are
available.
For spare part information, see Display assembly subcomponents on page 23.
(1) Touch screen Not spared
(2) Non-touch Not spared
(3) Keyboard
NOTE: For a detailed list of country codes, see Keyboard on page 44.
Backlit with pointing stick L09548-xx1
Backlit with pointing stick, models with a privacy display L09549-xx1
Backlit L09546-xx1
No backlight L09547-xx1
(4) Top cover
For use in models with a pointing stick L09559-001
For use in models without a pointing stick L09560-001
(5) USB board L09553-001
(6) Power button board (includes cable) L09552-001
(7) TouchPad button board L09541-001
(8) TouchPad
For use in models with a pointing stick L09561-001
For use in models with a pointing stick (includes NFC antenna) L09562-001
For use in models without a pointing stick L23126-001
For use in models without a pointing stick (includes NFC antenna) L23127-001
(9) Smart card reader board L09550-001
(10) Speaker (includes cable) L09558-001
(11) Fingerprint reader board (includes cable) L09538-001
(12) NFC module L09554-001
(13) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 25.
(14) Hard drive
NOTE: For spare part information, see Mass storage devices on page 25.
(15) Memory modules (2400 MHz DDR4)
16 GB 865396-850
8 GB 862398-850
4 GB 862397-850
20 Chapter 3 Illustrated parts catalog

(16) WWAN module (LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS) 845710-003
(17) WLAN module
Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + BT4.2 Combo Adapter (non-vPro) 852511-001
Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 851592-001
(vPro)
Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 851594-001
(non-vPro)
Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001
Realtek RTL8821CE 802.11ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter 915621-001
(18) Fan L09535-001
Heat sink
(19) For use in models with integrated UMA graphics L09537-001
(20) For use in models with discrete graphics L09536-001
(21) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
● Intel Core i7-8650U processor L09563-xx1
For use in models with UMA graphics memory:
● Intel Core i7-8650U processor, models with WWAN modules L09571-xx1
● Intel Core i5-8550U processor, models with fWWAN modules L09570-xx1
(22) RTC battery (includes cable) L23943-001
(23) Battery (3-cell, 48 WHr, 4.212 Ahr) 931719-850
(24) Internal frame L09540-001
(25) Bottom cover
For use in models with discrete graphics memory L09527-001
For use in models with UMA graphics memory L09528-001
Computer major components 21

Cable Kit
Cable Kit L09534-001
(1) Pointing stick cable
(2) NFC module cable
(3) Smart card board cable
(4) TouchPad button board cable
(5) USB board cable

Display assembly subcomponents
(1) Display bezel
For use with non-touch displays with a camera module L09530-001
For use with non-touch displays with a microphone module L09531-001
For use in touch screen models L19830-001
Camera shutter (for use in non-touch models; not illustrated) L09542-001
(2) Display panel
Non-touch, FHD L13836-001
Non-touch, FHD, privacy L13834-001
Non-touch, HD L13835-001
Display assembly subcomponents 23

Touch L18411-001
(3) Display cable
For use in non-touch models L09533-001
For use in non-touch, privacy models L23637-001
For use in touch models L19834-001
(4) Camera module L23432-001
Microphone module (not illustrated) L09551-001
(5) Hinge Kit (includes left and right hinges)
(6) Hinge covers (right and left) L09545-001
(7) WLAN antenna cable (included in Antenna Kit) L09523-001
(8) WWAN antenna cable (included in Antenna Kit) L09523-001
(9) Back cover
Plastics
Plastics Kit
(1) Smart card reader insert L09555-001
(2) Fingerprint reader insert (for use in models without a fingerprint reader) L09556-001

Mass storage devices
(1) Hard drive
1 TB, 7200 rpm L06427-850
500 GB, 7200 rpm 703267-001
500 GB, 7200 rpm, FIPS 140-2 820572-001
500 GB, 7200 rpm, self-encrypting drive (SED) 820573-001
(2) Hard drive cover (included in Bracket Kit) L09539-001
(3) Solid-state drive (M.2)
1 TB, PCle, NVMe, TLC L12805-001
512 GB, SATA-3, FIPS 140-2 L12810-001
512 GB, PCIe, NVMe, TLC L12811-001
256 GB, PCIe, NVMe, value L12808-001
256 GB, SATA-3, self-encrypting drive (SED), Opal 2 L12803-001
128 GB, SATA-3, TLC L12804-001
Mass storage devices 25

Miscellaneous parts
Component Spare part number
AC adapter
65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, 2P 742436-001
Power cord, C5, conventional, 1.0 m
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Thailand L19371-001
For use in Taiwan L19372-001
For use in the United Kingdom L19373-001
For use in Argentina L19357-002
For use in Australia L19358-002
For use in Brazil L19359-002
For use in Denmark L19360-002
For use in Europe L19361-002
For use in India L19363-002
For use in Israel L19362-002
For use in Italy L19364-002

Component Spare part number
For use in North America L19367-002
For use in the People’s Republic of China L19368-002
For use in South Africa L19369-002
For use in South Korea L19366-002
For use in Switzerland L19370-002
For use in Thailand L19371-002
For use in Taiwan L19372-002
For use in the United Kingdom L19373-002
Plastics
Smart card reader insert L09555-001
Fingerprint reader insert (for use in models without a fingerprint reader) L09556-001
Bracket Kit (includes fingerprint reader bracket, hard drive cover, and smart card bracket) L09539-001
Pointing stick covers (20 pieces) L15396-001
Screw Kit L09557-001
Miscellaneous parts 27
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Phillips P1 magnetic screwdriver
● Plastic, non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
28 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures

There are as many as 24 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 33

Bottom cover
Description Spare part number
Bottom cover for use in models with discrete graphics memory L09527-001
Bottom cover for use in models with UMA graphics memory L09528-001
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Loosen the eight Phillips screws (1) that secure the cover to the computer.
2. Using a plastic tool, starting near a hinge under the display, pry the cover up (2), and then remove it
from the computer (3).
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery
Battery (3-cell, 48 WHr, 4.212 Ahr) 931719-850
Before removing the battery, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
Remove the battery:
1. Loosen the six captive screws (1) that secure the battery to the computer.
2. Lift the top of the battery, and then remove it from the computer (2).
Reverse this procedure to install the battery.

Memory
Memory module, 16 GB 865396-850
Before removing the memory module, follow these steps:

5. Remove the battery (see Battery on page 35).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).

Hard drive
Hard drive, 1 TB, 7200 rpm L06427-850
Hard drive, 500 GB, 7200 rpm 703267-001
Hard drive, 500 GB, 7200 rpm, FIPS 140-2 820572-001
Hard drive, 500 GB, 7200 rpm, self-encrypting drive (SED) 820573-001
Hard drive cover (included in Bracket Kit) L09539-001
Before removing the hard drive, follow these steps:

Remove the hard drive:
1. Loosen the four captive Phillips screws (1) that secure the drive assembly to the computer.
2. Pull the plastic tab to disconnect the hard drive from the connector and remove the drive from the
computer (2).

3. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0×3.0 screws (1), and then
slide the drive out of the drive cover (2).
Reverse this procedure to reassemble and install the hard drive.

Solid-state drive
Solid-state drive, 1 TB, PCle, NVMe, TLC L12805-001
Solid-state drive, 512 GB, SATA-3, FIPS 140-2 L12810-001
Solid-state drive, 512 GB, PCIe, NVMe, TLC L12811-001
Solid-state drive, 256 GB, PCIe, NVMe, value L12808-001
Solid-state drive, 256 GB, SATA-3, self-encrypting drive (SED), Opal 2 L12803-001
Solid-state drive, 128 GB, SATA-3, TLC L12804-001
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
▲ Remove the Phillips M2.0×3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.

6 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures

There are as many as 64 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
WWAN module
LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003
Before removing the WWAN module, follow these steps:

Remove the WWAN module:
1. Disconnect the two antenna cables from the module (1).

2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WWAN module.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + BT4.2 Combo Adapter (non-vPro) 852511-001
Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (vPro) 851592-001
Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 851594-001
Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001
Realtek RTL8821CE 802.11ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter 915621-001
Before removing the WLAN, follow these steps:

Remove the WLAN module:
1. Disconnect the two antenna cables from the module (1).
2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WLAN module.

Keyboard
In this section, the first table provides the main spare part numbers for the keyboard. The second table
provides the country codes.
Keyboard, backlit with pointing stick L09548-xx1
Keyboard, backlit with pointing stick, models with a privacy display L09549-xx1
Keyboard, backlit L09546-xx1
Keyboard, no backlight L09547-xx1
Pointing stick cable (included in Cable Kit) L09534-001
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 India -D61 Saudi Arabia -171
Brazil -201 Israel -BB1 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
Canada -DB1 Japan -291 Spain -071
Czech Republic and -FL1 Latin America -161 Sweden and Finland -B71
Slovakia
Denmark -081 The Netherlands -B31 Switzerland -BG1
France -051 Northern Africa -FP1 Taiwan -AB1
Germany -041 Norway -091 Thailand -281
Greece -151 Portugal -131 Turkey -141
Hungary -211 Romania -271 United Kingdom -031
Iceland -DD1 Russia -251 United States -001
Before removing the keyboard, follow these steps:

Remove the keyboard:
1. Loosen the two captive Phillips screws that secure the keyboard to the computer.
2. Position the computer on its side and open so you can access the bottom.
3. Insert a blunt tool into the keyboard release opening near the fan, and then press gently on the back of
the keyboard until it disengages from the computer.
CAUTION: Press gently to avoid damaging the keyboard.
4. Position the computer upright and open the display as far as possible.

5. Press the keyboard downward slightly so you can disengage the top (1), and then lift and rotate the
keyboard up and over onto the palm rest (2).
6. Release and disconnect the following connectors and cables located underneath the installed keyboard:
● Release the keyboard cable connector (1) and then remove the cable (2).
● Release the pointing stick cable connector (3), and then remove the cable (4).
● For products with a backlit keyboard, release the backlight cable connector (5) and then remove
the cable (6).
7. Remove the keyboard from the computer (7).
Reverse this procedure to install the keyboard.

Internal frame
Internal frame L09540-001
Before removing the internal frame, follow these steps:

4. Remove the following components:
a. Bottom cover (see Bottom cover on page 34)
b. Battery (see Battery on page 35)
c. Hard drive (see Hard drive on page 38)
d. Keyboard (see Keyboard on page 44)
Remove the internal frame:
IMPORTANT: Make special note of each screw size and location during removal and replacement
1. Remove the antenna cables from clips in the frame (1), and then remove the cables from the frame (2).
2. Remove the 14 Torx T8M 2.5×6.0 screws that secure the frame to the computer.
3. Remove the following screws that secure the frame to the computer:
(1): Two Phillips M 2.0×2.5 screws
(2): Five broad head Phillips M2.5×2.5 screws

4. Remove the frame from the computer.
Reverse this procedure to install the internal frame.
Fan
Fan L09535-001
Before removing the fan, follow these steps:

d. Solid-state drive (see Solid-state drive on page 40)
e. WWAN module (see WWAN module on page 41)
f. Keyboard (see Keyboard on page 44)
g. Internal frame (see Internal frame on page 48)
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Loosen the three captive Phillips screws that secure the fan to the computer (2).
3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.
Heat sink assembly

Heat sink assembly for use in models with discrete graphics L09536-001
Heat sink assembly for use in models with integrated UMA graphics L09537-001
Before removing the heat sink, follow these steps:

To remove the heat sink assembly for products with integrated UMA graphics:
1. In the order indicated on the heat sink assembly, loosen the four captive Phillips screws that secure the
assembly to the computer (1).
2. Lift the heat sink assembly from the computer (2).

3. Thoroughly clean the thermal material from the surfaces of the system board components (1) and the
heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
To remove the heat sink assembly for products with discrete graphics:
1. In the order indicated on the heat sink assembly, loosen the six captive Phillips screws that secure the
assembly to the computer (1).
2. Lift the heat sink assembly from the computer (2).

3. Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and
the heat sink (2)(4) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
Reverse this procedure to install the heat sink assembly.
TouchPad button board
TouchPad button board L09541-001
TouchPad button board cable (included in Cable Kit) L09534-001
Before removing the TouchPad button board, follow these steps:

Remove the TouchPad button board:
1. Disconnect the system board cable from the ZIF connector on the TouchPad (1).
2. Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad (2).

3. Remove the five Phillips M2.0×2.0 screws (3), and then remove the TouchPad button board from the
computer (4).
Reverse this procedure to install the TouchPad button board.
TouchPad
TouchPad module for use in models with a pointing stick L09561-001
TouchPad module for use in models with a pointing stick (includes NFC antenna) L09562-001
TouchPad module for use in models without a pointing stick L23126-001
TouchPad module for use in models without a pointing stick (includes NFC antenna) L23127-001
Before removing the TouchPad, follow these steps:

h. TouchPad button board (see TouchPad button board on page 57)
To remove the TouchPad:
1. Disconnect the NFC antenna cable from the NFC module reverse ZIF connector (1)

2. Remove the five Phillips M2.0×2.0 screws (2), and then remove the TouchPad (3).
Reverse this procedure to install the TouchPad.
Near Field Communication (NFC) module
NFC module L09554-001
NFC antenna L09524-001
NFC cable (included in Cable Kit) L09534-001
Before removing the NFC module, follow these steps:

Remove the NFC module:
1. Disconnect the system board cable from the NFC module ZIF connector (1).
2. Disconnect the NFC antenna cable (that connects to the TouchPad) from the NFC module reverse ZIF
connector (2).

3. Use a tool to disengage the NFC module from the computer (3).
Reverse this procedure to replace the NFC module.
Smart card reader
Smart card reader board L09550-001
Smart card reader bracket (included in Bracket Kit) L09539-001
Smart card reader cable (included in Cable Kit) L09534-001
Before removing the smart card reader, follow these steps:

Remove the smart card reader:
1. Disconnect the system board cable from the smart card reader board ZIF connector (1).

2. Remove the three Phillips M2.0×2.5 screws (2), and then remove the smart card reader board from the
computer (3).
Reverse this procedure to install the smart card reader.
USB board
USB board L09553-001
USB board cable (included in Cable Kit) L09534-001
Before removing the USB board, follow these steps:

Remove the USB board:
1. Position the computer upright and open as far as possible.

2. Disconnect the USB board cable from the system board (1).
3. Position the computer upside down.

4. Remove the Phillips M2.0×3.0 screw (2), and then remove the board from the computer (3).
Reverse this procedure to replace the USB board.
Power button board
Power button board (includes cable) L09552-001
Before removing the power button board, follow these steps:

Remove the power button board:
1. Position the computer upright and open as far as possible.
2. Disconnect the power button board cable from the system board (1).

4. Lift the cable up to disengage it from the adhesive that secures it to the chassis (2).
5. Remove the Phillips M2.0×3.0 screw (3) that secures the board to the computer.
6. Remove the board and cable from the computer (4).
Reverse this procedure to install the power button board.
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
System board for use in models with discrete graphics memory:
System board for use in models with UMA graphics memory:
● Intel Core i5-8550U processor, models with fWWAN modules L09570-xx1
Before removing the system board, follow these steps:

e. WWAN module (see WLAN module on page 43)
f. WLAN module (see WWAN module on page 41)
g. Memory modules (see Memory on page 36)
h. Keyboard (see Keyboard on page 44)
i. Internal frame (see Internal frame on page 48)
Remove the system board:

IMPORTANT: Make special note of each screw size and location during removal and replacement
1. Position the computer upright and open.

2. Disconnect the following cables from the system board:
(1): Power button board cable
(2): USB cable
4. Disconnect the following cables from the system board:
(1): Display cable
(2): Smart card reader cable
(3): TouchPad cable
(4): NFC module cable
(5): Fingerprint reader board cable
5. Remove the Phillips M2.0×3.0 screw (1), and then loosen captive Phillips screw (2) on the fan.

6. Lift the right side of the system board (1), and then pull it to the right to remove it from the computer
(2).
Reverse this procedure to install the system board.
RTC battery
RTC battery L23943-001
Before removing the RTC battery, follow these steps:

h. System board (see System board on page 69)
To remove the RTC battery:
▲ Disconnect the RTC battery cable from the system board (1), and then pry the RTC battery from the
system board (2).
Reverse this procedure to install the RTC battery.

Speaker
Speaker Kit L09558-001
Before removing the speaker, follow these steps:

Remove the speaker:
1. Remove the two Phillips M2.5×3.0 screws (1) that secure the speaker to the computer.
2. Lift the speaker assembly up enough to access and remove the antenna cables connected to it (2), and
then remove the speaker from the computer (3).
Reverse this procedure to install the speaker.
Fingerprint reader assembly
Fingerprint reader assembly (includes cable) L09538-001
Fingerprint reader bracket (included in Bracket Kit) L09539-001
Before removing the fingerprint reader assembly, follow these steps:

Remove the fingerprint reader assembly:
1. Remove the Phillips M2.0×2.0 screw (1) from the fingerprint reader bracket.
2. Slide the bracket toward the right, and then lift the right side up and pull the bracket toward the right
and off the fingerprint reader board (2).

3. Use a tool to disengage the fingerprint reader board from the computer (3).
Reverse this procedure to install the fingerprint reader assembly.
Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
Remove the display assembly:
1. Disconnect the antenna cables from the WLAN module (1) and the WWAN module (2) (select models
only).
2. Disconnect the display cable from the system board (3).
3. Remove the antenna cables from the clips in the speaker (4).
4. Rotate the display to open the hinges as far as possible (about 145 degrees) (1).

5. Remove the six Phillips M2.5×5.0 screws (2) from the display hinges.
6. Pull the display away from the computer (3).
Remove the display assembly components:

1. If it is necessary to replace the display bezel:
a. Use a non-marking tool to separate the display from the display cover (1).
b. Rotate the display over and place it next to the display cover (2).
Display bezels are available using the following spare part numbers:
– Non-touch displays with camera module: L09530-001
– Non-touch displays with microphone module: L09531-001
– Touch displays: L19830-001
2. If it is necessary to replace the camera or microphone module:
a. Use a tool to detach the camera (1) from the display cover.
b. Disconnect the cable (2) from the camera.
The camera module is available using spare part number L23432-001.
The microphone module is available using spare part number L09551-001.
3. If it is necessary to replace the display panel:

a. Lift the tape on the main connector (1).
b. Squeeze both sides of main connector on the panel, and then pull the cable from the connector (2).

c. (Touch models only) Lift the tape on the touch board connector (3), and then pull the cable from
the connector (4).
Raw display panels are available using the following spare part numbers:
– Non-touch, FHD: L13836-001
– Non-touch, FHD, privacy: L13834-001
– Non-touch, HD: L13835-001
– Touch, FHD: L18411-001
d. Remove the four Phillips M2.0×1.6 screws (1) that secure the display panel to the display cover.
e. Lift the panel from the display cover (2).
4. If it is necessary remove the hinge covers, remove the Phillips M2.0×3.0 screw from each hinge cover (1).
5. Use a thin tool to pry up at the seam under each hinge cover, between the hinge cover and bottom of the
display cover (2).

6. Remove the hinge covers from the display cover (3).
Display hinge covers are available using spare part number L09545-001.
7. If it is necessary to replace the hinge brackets, remove the three Phillips M2.5×3.0 screws from the
bottom of each hinge (1) and the Phillips M2.0×3.0 screw from the top of each hinge (2).
8. Remove the hinges from the display cover (3).
Display hinges are available using spare part number L09544-001 for non-touch models or L23433-001
for touch models.
9. If it is necessary to replace the WLAN antenna cables, note the proper cable routing through the right
hinge (1).
10. Peel the antennas from the top of the display cover (2), and then remove the WLAN antenna cables from
the channels along the sides of the display cover (3).
11. Remove the antenna cables from the display cover (4).
WLAN antennas are available in the Antenna Kit using spare part number L09523-001.
12. If it is necessary to replace the WWAN antenna cables, note the proper cable routing through the right
hinge (1).
13. Peel the antennas from the top of the display cover (2), and then remove the WWAN antenna cables
from the channels along the sides of the display cover (3).

14. Remove the antenna cables from the display cover (4).
WWAN antennas are available in the Antenna Kit using spare part number L09523-001.
The display rear cover is available using spare part number L09526-001 for non-touch models or L19831-001
for touch models.
The display cable is available using spare part number L09533-001 for non-touch models, L23637-001 for
non-touch privacy models, or L19834-001 for touch models.
Reverse these procedures to reassemble and install the display assembly components.
7 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 85

To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 85.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
86 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 87.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
Using Computer Setup 87

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
88 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 89.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows 89

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, double-
click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
90 Chapter 8 Using HP PC Hardware Diagnostics

NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 91.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using HP PC Hardware Diagnostics UEFI 91

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
92 Chapter 8 Using HP PC Hardware Diagnostics

3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 93

9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 94. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 95.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 96.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
94 Chapter 9 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 95.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 96.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
Using Windows tools 95

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 96. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 94.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 96.
● On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 99.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 94.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 94.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 94.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
● Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
● Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 98.
Restore and recovery 97

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.

Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 94.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 99

10 Specifications
Computer specifications
Metric U.S.
Dimensions
Length 257.0 mm 10.12 in
Width 377.0 mm 14.85 in
Height (non-touch) 23.95 mm 0.95 in
Height (touch) 24.95 mm 0.99 in
Weight
3-cell battery, UMA, no fingerprint reader, 1 SODIMM, WLAN, SSD, 2.18 kg 4.8 lbs
TouchPad, no camera, no WWAN, non-touch display
3-cell battery, UMA, no fingerprint reader, no smart card, 1 2.40 kg 5.29 lbs
SODIMM, WLAN, with WWAN antenna, SSD, TouchPad, camera, no
WWAN, no NFC, touch display
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
100 Chapter 10 Specifications

Metric U.S.
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
35.6-cm (14.0-in) display specifications

Metric U.S.
Active diagonal size 35.6-cm 14.0-in
Resolution FHD: 1920×1080
HD: 1366×768
Surface treatment Anti-glare (except touch screen)
Brightness 45% CG: 220 nits
Viewing angle SVA
IPS
Backlight LED
Aspect ratio 16:9
Display panel interface eDP 1.2
35.6-cm (14.0-in) display specifications 101

M.2 PCIe solid-state drive specifications
256-GB* 512-GB* 1-TB*
Dimensions
Height 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type ATA-7 ATA-7 ATA-7
Transfer rate
Sequential Read Up to 2150 MB/s Up to 2150 MB/s Up to 2150 MB/s
Random Read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential Write Up to 1260 MB/s Up to 1550 MB/s Up to 1550 MB/s
Random Write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s
Access times
Logical 0.1 0.1 0.1
Total logical sectors 500,118,192 1,000,215,216 1,500,336,388
Operating temperature
Operating 0° to 70°C (32°F to 0° to 70°C (32°F to 0° to 70°C (32°F to

158°F) 158°F) 158°F)
Non-operating
-40° to 80°C (-40°F to -40° to 85°C (-40°F to -40° to 85°C (-40°F to
176°F) 185°F) 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 SATA solid-state drive specifications
128-GB* 256-GB* 512-GB*
Height 1.35 mm 1.35 mm 1.35 mm
Weight < 10 g < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296 937,766,592
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
M.2 SATA solid-state drive specifications 103

Hard drive specifications
1-TB* 500-GB*
Dimensions
Height 7.0 mm or 9.5 mm 7.0 mm
Length 100.4 mm 100.6 mm
Width 69.9 mm 70.1 mm
Weight 107.0 g 92.0 g
Interface type SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 3 ms
Average (read/write) 12 ms 13 ms
Maximum 22 ms 24 ms
Logical blocks 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 105

Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
106 Chapter 11 Power cord set requirements

12 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
107
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
108 Chapter 12 Statement of memory volatility

Nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
HP Sure Start flash 8 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 112.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)
System BIOS 9 MBytes Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
Nonvolatile memory usage 109

Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
product, and then follow

the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility is required for
http://www.hp.com/ third-party data factory or by an updating the firmware.
support. Select store. administrator using the Only firmware updates
Find your Management Engine (MEBx) digitally signed by Intel
product, and then setup utility. The third party can be applied using this
follow the on- data store contents can be utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Camera (select 64 Kbit No Yes Stores camera Camera memory is A utility is required for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 111

IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
113
Index
A buttons display bezel

AC adapter, spare part numbers 26 left TouchPad 11 removal 78
action keys 15 power 13 spare part numbers 23, 78
identifying 15 right TouchPad 11 display cable, spare part number 24
keyboard backlight 15 display components 10
mute 15 C display panel
next 15 cache product description 1
pause 15 product description 2 removal 79
play 15 camera 10 display specifications 101
privacy screen 15 identifying 10 docking
screen brightness 15 removal 79 product description 4
speaker volume 15 camera light, identifying 10 docking connector, identifying 8
stop 15 camera module drive light, identifying 7
switch screen image 16 spare part number 24
using 15 camera shutter E
wireless 15 spare part number 23 embedded numeric keypad,
audio caps lock light, identifying 12 identifying 14
adjusting volume 15 chipset, product description 1 esc key, identifying 14
audio, product description 2 components ethernet
audio-out (headphone)/audio-in bottom 17 product description 3
(microphone) combo jack, display 10 external monitor port, identifying 8
identifying 9 keyboard area 11
left side 9 F
B right side 7 fan
back cover computer major components 19 removal 51
spare part number 24 Computer Setup spare part number 21, 51
backups 94 navigating and selecting 85 fingerprint reader assembly
battery restoring factory settings 86 removal 75
removal 35 using a USB keyboard or USB spare part numbers 75
spare part number 21, 35 mouse to start Computer fingerprint reader board
battery light 8 Setup 85 spare part numbers 20
BIOS computer setup 85 fingerprint reader, identifying 13
determining version 86 computer specifications 100 fn key, identifying 14
downloading an update 87 connector, power 8 fn lock light, identifying 12
updating 86
Bluetooth label 18 D H
boot order Display assembly hard drive
changing 98 spare part numbers 20 M.2 storage 2
changing using the f9 prompt display assembly product description 2
88 removal 77 removal 38
bottom 18 subcomponents 23 spare part number 20, 25
bottom cover display assembly components spare part numbers 38
removal 34 removal 77 specifications 104
spare part number 21, 34 spare part numbers 77 hard drive cover
spare part number 25
114 Index
HDMI port, identifying 7 K microphone
heat sink Keyboard product description 2
spare part numbers 21 spare part numbers 20 microphone module
heat sink assembly keyboard spare part number 24
removal 52 product description 4 microphone mute key, identifying
spare part numbers 52 remval 44 15
hinge spare part numbers 44 microphone mute light, identifying
spare part number 24 keyboard backlight 12
hinge brackets action key 15 MicroSD memory card reader,
removal 82 keypad identifying 8
hinge cover embedded numeric 14 minimized image recovery 97
removal 81 keys minimized image, creating 96
Hinge Kit action 15 model name 1
spare part number 24 esc 14 mute volume action key 15
hot keys fn 14
microphone mute 15 num lock 14 N
hotkeys, using 16 Windows 14 near field communication (NFC)
HP PC Hardware Diagnostics UEFI antenna
downloading 91 L spare part number 61
starting 91 labels near field communication (NFC) cable
using 90 Bluetooth 18 spare part number 61
HP PC Hardware Diagnostics Windows regulatory 18 near field communication (NFC)
downloading 89 serial number 18 module
installing 90 service 18 spare part number 61
using 89 wireless certification 18 network jack, identifying 8
HP Recovery Manager WLAN 18 next track action key 15
correcting boot problems 98 left side components 9 NFC
starting 97 lights removal 61
HP Recovery media AC adapter and battery 8 spare part numbers 61
creating 94 battery 8 NFC module
recovery 97 camera 10 spare part number 20
HP Recovery partition caps lock 12 NFC tapping area, identifying 11
recovery 97 fn lock 12 nonvolatile memory 107
removing 99 hard drive 7 num lock light 12
HP Sure Start 112 microphone mute 12
num lock 12 O
I power 12 operating system, product
internal frame RJ-45 (network) 8 description 5
removal 48 original system recovery 96
spare part number 21, 48 M
internal microphones, identifying M.2 solid-state drive P
10 specifications 102 panel
memory spare part numbers 23
J nonvolatile 107 pause action key 15
jacks product description 2 play action key 15
audio-out (headphone)/audio-in removal 36 pointing device, product
(microphone) combo 9 spare part number 20 description 4
network 8 spare part numbers 36 pointing stick, identifying 11
RJ-45 (network) 8 volatile 107 ports
memory card reader, identifying 8 external monitor 8
HDMI 7
Index 115
product description 4 R slots
USB 3.x SuperSpeed 7, 9 recover security cable 9
USB 3.x SuperSpeed port with HP options 96 smart card 9
Sleep and Charge 7 recovery smart card reader
USB Type-C DisplayPort 7 discs 95, 97 removal 63
USB Type-C power connector 7 HP Recovery Manager 96 spare part number 63
USB Type-C SuperSpeed 7 media 97 smart card reader board
power button board starting 97 spare part number 20
removal 67 supported discs 95 smart card slot, identifying 9
spare part number 20 system 96 solid-state drive
spare part numbers 67 USB flash drive 97 removal 40
power button, identifying 13 using HP Recovery media 95 spare part number 20, 25
power connector recovery media spare part numbers 40
identifying 7, 8 creating 94 specifications 103
power cord creating using HP Recovery speaker
set requirements 105 Manager 95 removal 74
power lights 12 recovery partition spare part number 20
power requirements, product removing 99 spare part numbers 74
description 5 regulatory information speaker volume action keys 15
privacy screen action key, regulatory label 18 speakers, identifying 13
identifying 15 wireless certification labels 18 special keys, using 14
processor 1 Remote HP PC Hardware Diagnostics specifications
product description UEFI settings computer 100
audio 2 customizing 92 display 101
cache 2 using 92 hard drive 104
chipset 1 removal/replacement M.2 solid-state drive 102
display panel 1 procedures 33, 41 solid-state drive 103
docking 4 removing personal data from volatile stop action key 15
ethernet 3 system memory 107 supported discs, recovery 95
external media cards 4 right side components 7 Sure Start
hard drive 2 RJ-45 (network) jack, identifying 8 using 88
keyboard 4 RJ-45 (network) lights, identifying switch screen image action key 16
M.2 storage 2 8 system board
memory 2 RTC battery removal 69
microphone 2 removal 73 spare part number 21
operating system 5 spare part number 21, 73 spare part numbers 69
pointing device 4 Rubber Kit, spare part number 27 system memory, removing personal
ports 4 data from volatile 107
power requirements 5 S system recovery 96
processor 1 screen brightness action keys 15 system restore point
product name 1 Screw Kit, spare part numbers 27 creating 95
security 5 security cable slot, identifying 9 system restore point, creating 94
serviceability 6 security, product description 5
video 2 serial number, computer 18 T
wireless networking 3 service labels, locating 18 top cover
product name 1 serviceability, product description 6 spare part numbers 20
product name and number, setup utility TouchPad
computer 18 navigating and selecting 85 buttons 11
restoring factory settings 86 removal 59
spare part numbers 20, 59
116 Index
TouchPad button board WLAN label 18
removal 57 WLAN module
spare part number 20 spare part number 21
spare part numbers 57 WWAN
TouchPad zone removal 41
identifying 11 spare part numbers 41
TPM settings 88 WWAN antenna cable
traveling with the computer 18 spare part number 24
WWAN antenna cables
U removal 83
USB 3.x SuperSpeed port with HP WWAN antennas, identifying 10
Sleep and Charge, identifying 7 WWAN module
USB 3.x SuperSpeed port, spare part number 21
identifying 7, 9
USB board
removal 65
spare part number 20, 65
USB Type-C power connector port,
identifying 7
USB Type-C SuperSpeed port,
identifying 7
V
vents, identifying 9, 17
VGA port
identifying 8
video, product description 2
volume
adjusting 15
mute 15
W
Windows
system restore point 94, 95
Windows key, identifying 14
Windows tools
using 95
wireless action key 15
wireless antennas, identifying 10
wireless certification label 18
wireless networking
product description 3
WLAN
removal 43
spare part numbers 43
WLAN antenna cables
removal 83
WLAN antennas, identifying 10
WLAN cable
spare part number 24
WLAN device 18
Index 117

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HP ProBook 640 G4 Notebook PC

Maintenance and Service Guide

First Edition: March 2018

Document Part Number: L21979-001

1 Product description ....................................................................................................................................... 1

3 Illustrated parts catalog .............................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 28

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 85

9 Backing up, restoring, and recovering ........................................................................................................... 94

10 Specifications .......................................................................................................................................... 100

11 Power cord set requirements .................................................................................................................... 105

12 Statement of memory volatility ................................................................................................................ 107

13 Recycling ................................................................................................................................................ 113

Index ........................................................................................................................................................... 114

Product Name HP 640 ProBook G4 Notebook PC

Processor 8th-generation Intel® Core™ processors:

● Intel Core i7-8650U

● Intel Core i7-8550U

● Intel Core i5-8350U

● Intel Core i5-8250U

● Intel Core i3-8130U

7th-generation Intel Core processors:

● Intel Core i5-7300U

● Intel Core i5-7200U

Graphics Internal graphics:

Intel UHD Graphics 620: 8th generation Intel processors

Intel HD Graphics 620: 7th generation Intel processors

AMD Radeon RX 540

Panel Supports standard bezel

35.6-cm (14.0-in), anti glare, slim, non-touch:

HD (1366×768), 45% CG, 220 nits, eDP 1.2 with camera

Memory Two memory module slots

Memory is customer accessible/upgradeable

DDR4-2400, dual-channel support (8th generation Intel processors)

DDR4-2133, dual-channel support (7th generation Intel processors)

Supports up to 32 GB of system RAM in the following configurations:

● 32768 MB (16384 MB×2)

● 16384 MB (16384 MB×1) or (8192 MB×2)

● 12288 MB (8192 MB×1 + 4096 MB×1)

● 8192 MB (8192 MB×1 or 4096 MB×2)

● 4096 MB (4096 MB×1)

● 2 TB, 5400 rpm

● 1 TB, 7200 rpm

● 500 GB, 7200 rpm, self-encrypting drive (SED), FIPS 140-2

● 500 GB, 7200 rpm

Primary M.2 storage M.2 solid-state drives (NGFF, 2280):

● 1 TB, PCIe, Gen3×4, SS, NVMe, TLC

● 512 GB, PCIe, Gen3×4, SS, NVMe, TLC

● 512 GB, SATA-3, SS, TLC, FIPS-140–2

● 360 GB, PCIe, Gen3×4, SS, NVMe, TLC (Intel)

● 256 GB, PCIe, Gen3×4, SS, NVMe, TLC

● 256 GB, PCIe, SS, NVMe, value

● 256 GB, SATA-3, TLC, Opal 2

● 128 GB, SATA-3, SS, TLC

● 118 GB, PCIe, NVMe, 3D X (Optane)

Audio and video Audio controls

Stereo speakers (2)