Scribd
Upload
38 views4 pages

Pbe2 Hci

The document discusses potential usability problems and solutions for an Amazon shopping website. It identifies 11 problems related to various usability heuristics and proposes solutions. The problems include issues with colors used, lack of instructions, button placement, organization of items, need to sign in before adding items, lack of undo function, missing help options, language support for customer service, data usage, and outdated product status information.

Uploaded by

Lyza Sprdn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
38 views4 pages

Pbe2 Hci

The document discusses potential usability problems and solutions for an Amazon shopping website. It identifies 11 problems related to various usability heuristics and proposes solutions. The problems include issues with colors used, lack of instructions, button placement, organization of items, need to sign in before adding items, lack of undo function, missing help options, language support for customer service, data usage, and outdated product status information.

Uploaded by

Lyza Sprdn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

SESSION 2: 2021/2022

DEPARTMENT: JTMK

ASSESSMENT: PROBLEM BASED EXERCISE 2

CODE COURSE: DFP30033


COURSE NAME: HUMAN COMPUTER INTERACTION

PROGRAMME: DDT SEMESTER : 3

DATE: TIME : 2 HOURS

INSTRUCTION TO CANDIDATES:

1. Do NOT open until you are allowed to do so.


2. This paper contains:
Section A: Subjective (1 question - Answer All)

NAME : 1.MUHAMMAD ALIFF BIN SARIF


AND 19DDT20F1015
REG.NO.
2. NUR NABILA BINTI MOHD ROSELI
19DDT20F2007

3.LYZA BINTI SAPARUDIN


19DDT20F2021

PROGRAMME : DIPLOMA IN DIGITAL TECHNOLOGY

LECTURER : PUAN RAFIDAH BINTI AB RAHMAN

This paper contains 3 printed pages (including the front page)

Prepared by: Verified by:

(Lecturer ) (Head of Department/Head of Programme/


Head of Course/Course Coordinator)

Date: Date:
Problem and Solution Usability for user interface Problem severity rating
design

Problem : H8-Aesthetic and minimalist Problem severity rating : 3


The colors used in amazon are not design
suitable in this amazon shop

Solution :
Amazon website needs to be
converted to soft colors because
soft colors attract interest in the
app and interest to buy it

Problem : H7-Flexibility and efficiency of Problem severity rating : 2


The first opening has no show of use
how and step to buy it

Solution :
At the beginning in opening this
app need to show a demo and step
by step to buy and pay
in the first app opening

Problem : H3-Consistency and standards Problem severity rating :3


confusion to press the button and
do not show the home button

Solution :
It is necessary to spacing the
writing button at least 2 cm in the
home page so that there is no
confusion
Problem : H9-Help users recognize, Problem severity rating : 2
Not in alphabetical order diagnose, and recover from errors

Solution :
Arrange these applications and
items alphabetically to make it
easier for users to find them

Problem : H1-Visibility of system status Problem severity rating : 1


Not informing user to sign in first
before adding item to chart

Solution :
Inform user to sign in first before
adding item to chart so that the
process is become more easier
Problem : H3-User control and freedom Problem severity rating : 2
No dedicated ‘undo’ button when
incorrectly filling the purchase
form

Solution :
Create an ‘undo’ button so that
user can refill the purchase form if
there is an error while filling it
Problem : H9-Help and documentation Problem severity rating : 2
Does not having ‘help’ column

Solution :
Create an ‘help’ column so the
user can refer to he solution
quickly if they are having
problem while purchasing item

Problem: H9-Help users recognize, Problem severity rating : 3


Poor customer service diagnose, and recover from
errors
Solution:
Amazon should provide more
customer service that can speak
other than English.

Problem: H7-Flexibility and efficiency of Problem severity rating : 2


Using too much data use

Solution:
Invest on less-internet usage to
attract more customer from rural
area that doesn’t have a good
internet connection

Problem: H1-Visibility of system status Problem severity rating : 3


The status of customer’s product
are usually not up to date

Solution:
Always update customer’s
products status

You might also like