Adm 201
Adm 201
NO.1 Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created
for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum
Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
A. Assignment Rules
B. Case Rules
C. Workflow Rules
D. Escalation Rules
Answer: A
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or
queues based on certain criteria. For example, an assignment rule can assign cases to different
queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when
records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries
that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NO.2 The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of
the variables in the flow is missing on the debug screen.
What could cause this issue?
A. The available for input checkbox was unchecked.
B. The flow is an inactive version
C. The field type is unsupported by debugging.
D. The available for output checkbox was unchecked.
Answer: A
Explanation
To debug a screen flow that creates contacts, one of the possible causes for a variable missing on the
debug screen is that the available for input checkbox was unchecked for that variable. This means
that variable cannot be set by external sources such as debug inputs or URL parameters. To fix this
issue, check this checkbox for any variable that needs to be set externally. The flow version or field
type does not affect variable availability for input. The available for output checkbox only affects
whether variables can be passed out of flows or subflows. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_variables.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_debugging.htm&type=5
NO.3 Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data.
The administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
A. Create a new report folder with viewer access.
B. Move the dashboard to the user's private folder.
C. Move the dashboard reports to the view-only folder.
D. Change the dashboard to be a dynamic dashboard
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Answer: A C
Explanation
Report folders are used to organize and secure reports in Salesforce. You can set different levels of
access for different users or groups on each report folder. To preserve the integrity of the source
reports for dashboards, you can create a new report folder with viewer access only and move the
dashboard reports to that folder. This way, users can view the reports but not edit them. References:
https://help.salesforce.com/s/articleView?id=sf.reports_folders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_dashboard_folder_access.htm&type=5
NO.4 The administrator at Ursa Major Solar need to make sure the unassigned cases from VP
customers get transferred to the appropriate service representative within 5 hours. VIP Customers
have access to support 24 hours a day.
How should this be configured?
A. Assignment Rules.
B. Business Hours.
C. Case Queues
D. Escalation Rules
Answer: D
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can
use escalation rules to transfer unassigned cases to the appropriate service representative within a
specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
NO.5 An Administrator supporting global team of salesforce users has been asked to configure the
company settings Which two options should the administrator configure?
Choose 2 Answers
A. Login Hours
B. Password Policy
C. Default Language
D. Currency Local
Answer: C D
Explanation
Default language and currency locale are two options that an administrator should configure in the
company settings to support a global team of Salesforce users. Default language determines the
language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users
unless they override it in their personal settings. Currency locale determines the format of currency
fields and numbers in Salesforce for all users unless they override it in their personal settings or
enable multiple currencies. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
NO.6 Northern Trail Outfitters has two different sales processes: one for business opportunities with
four stages and one for partner opportunities with eight stages. Both processes will vary in page
layouts and picklist value options.
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NO.7 The Support team at Ursa Major Solar prefers using split list views on the case homepage.
Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
A. Filter by a single shipment record type in the list view.
B. Include the Shipments tab on the app's navigation bar.
C. Split views are only available on standard objects.
D. Add the Manage List Views permission for support users.
Answer: C
Explanation
Split views are a feature that allows users to view records as a split list on object home pages in
Lightning Experience apps that use console navigation. Split views show records in two panes: a list
view pane on the left and a record detail pane on the right. Users can switch between different list
views and records without losing context or scrolling. However, split views are only available on
standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom
objects such as shipments. References:
https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5
NO.8 An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
A. Boolean variable
B. Text variable
C. ID variable
D. Record variable
Answer: C
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It
can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or
using it in a condition. A boolean variable is a type of variable that can store a true or false value in a
flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a
type of variable that can store one or more field values of a record in a flow. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
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NO.9 Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
A. Quick Action
B. Outbound Message
C. Approval Process
D. Email Alert Action
Answer: A C
Explanation
Quick actions allow you to initiate expense reports from Salesforce to an external HR system.
Approval processes allow you to review the expense reports by managers and directors.
References: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.quick_actions_overview.htm&type=5
NO.10 Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Leads
B. Campaigns
C. Opportunities
D. Campaign Members
Answer: A C
Explanation
The Stage Setup Flow is a tool that allows administrators to customize stages for leads and
opportunities based on best practices from Salesforce experts. The Stage Setup Flow guides
administrators through a series of questions about their sales process and then creates or updates
stages for leads or opportunities accordingly.
The Stage Setup Flow also provides tips and resources for each stage such as key fields, guidance for
success, reports and dashboards, etc. References:
https://help.salesforce.com/s/articleView?id=sf.stages_setup_flow_overview.htm&type=5
NO.11 The marketing team wants a new picklist value added to the Campaign Member Status field
for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
A. Add the Campaign Member Statuses related list to the Page Layout.
B. Modify the picklist value on the Campaign Member Statuses related list
C. Edit the picklist values for the Campaign Status in object Manager.
D. Mass modify the Campaign Member Statuses related list.
Answer: B,C
NO.12 An administrator at Universal Containers has been asked to prevent users from accessing
Salesforce from outside of their network.
What are two considerations for this configuration?
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Choose 2 answers
A. IP address restrictions are set on the profile or globally for the org.
B. Assign single sign-on to a permission set to allow users to log in when outside the network.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. Restrict U2F Security Keys on the user's profile to enforce login hours.
Answer: A D
Explanation
Two considerations for preventing users from accessing Salesforce from outside of their network are:
IP address restrictions are set on the profile or globally for the org, which limit login access based on
IP ranges specified by an administrator Restrict U2F Security Keys on the user's profile to enforce
login hours, which require users to use security keys during certain hours of day Assigning single sign-
on to a permission set or enforcing Login IP Ranges on Every Request will not prevent users from
accessing Salesforce from outside of their network. References:
https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_keys_restrict.htm&type=5
NO.13 Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular case resolutions.
B. Use an interview flow to capture Case details.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.
Answer: D
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create,
manage, and share articles that provide information and solutions for common issues or questions.
Data categories can be used to organize articles into different topics and make them easier to find
and access. Users can view related articles from the Case page layout based on the data category of
the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5
NO.14 DreamHouse Realty regularly processes customer requests for warranty work and would like
to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
A. Web-to-Case
B. Case Escalation
C. Case Queues
D. Email-to-Case
Answer: A D
Explanation
Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web
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form or an email. Web-to-Case generates HTML code for a web form that you can place on your
website. Email-to-Case converts incoming emails into cases.
References:
https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5
NO.15 Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
A. Einstein Lead Scoring
B. Einstein Search Personalization
C. Einstein Activity Capture
D. Einstein Opportunity Scoring
Answer: D
Explanation
Einstein Opportunity Scoring is a feature that helps sales reps prioritize and close more deals by
assigning each opportunity a score from 1 to 99 based on how likely it is to be won. The score is
calculated using artificial intelligence and machine learning based on historical data and patterns
from similar opportunities.
Sales reps can use the score to focus on high-value opportunities and take actions to improve low-
scoring ones. References:
https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
NO.16 Dreamhouse Realty agents are double-booking open house event nights. The evet manager
wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
A. Create a workflow role to update the Event Date Field.
B. Create an approval process on the Campaign object.
C. Create a sharing rule so that other agents can view events.
D. Create a campaign for agents to request event dates.
Answer: B
Explanation
To help agents fill in event details and request dates for open house events without double-booking
them, the administrator should create an approval process on the Campaign object, which is used to
manage marketing events in Salesforce. The approval process can define entry criteria based on
campaign fields such as type or status, specify initial submission actions such as sending email alerts
or updating fields, assign approvers who can review and approve event requests, and specify final
approval actions such as creating tasks or updating fields. Creating a workflow rule, a sharing rule, or
a campaign will not help agents request event dates or prevent double-booking. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NO.17 Dream house realty needs to use consistent picklist values in the category field on accounts
and cases, with values respective to record types.
Choose 2 options
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A. Multi-select picklist
B. Dependent picklist
C. Global picklist
D. Custom picklist
Answer: B C
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement.
Dependent picklist allows users to create a conditional relationship between two picklist fields,
where the available values in one field depend on the value selected in another field. Global picklist
allows users to create a set of picklist values that can be shared across multiple fields and objects,
ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5
NO.18 A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator
to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers
A. Resetting the password will change the user's password policy.
B. Single sign-on users can reset their own passwords using the forgot password link.
C. Resetting a locked-out user's password automatically unlocks the user's account.
D. After resetting a password, the user may be required to activate their device to successfully log in
to Salesforce.
Answer: C D
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit
pages for a specific object and record type combination. You can use page layout editor to make
fields editable or read-only on page layouts for different profiles or record types. After resetting a
password, the user may be required to activate their device by entering a verification code sent to
their email address or phone number before they can log in to Salesforce. This is a security feature
that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5
NO.19 Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a
way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
A. Create a separate Lead Lightning App.
B. Define a record type and assign it to the interns.
C. Set up Web-to-Lead for the interns' use.
D. Update the active Lead Assignment Rules.
Answer: B
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record
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type and assign it to the interns. This will allow them to select a different record type when creating
leads, and distinguish them from other leads based on record type. Creating a separate Lead
Lightning App or updating the active Lead Assignment Rules will not affect lead identification. Setting
up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce.
References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NO.20 An administrator is planning to use Data Loader to mass import new records to a custom
object from a new API.
What will the administrator need to do to use the Data Loader?
A. Add a permission set that allows them to import data.
B. Append their security token at the end of their password to login.
C. Use the Data Import Tool to mass import custom object records.
D. Reset their password and their security token.
Answer: B
Explanation
To use Data Loader to mass import new records to a custom object from a new API, the administrator
will need to append their security token at the end of their password to login. The security token is an
alphanumeric code that is required for API access when logging in from an IP address that is not
trusted by Salesforce. The security token can be obtained from the user's personal settings or by
resetting it via email. Adding a permission set, resetting the password and the security token, or using
the Data Import Tool are not necessary for using Data Loader. References:
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_token.htm&type=5
NO.21 The Cloud kicks sales manager wants to boost productivity by providing insights at the start of
each day.
Which three sales-specific standard Lightning components should administrator add to the
homepage to meet this requirement?
Choose 3 Answers.
A. Activities
B. Path
C. Assistant
D. Key Deals
E. Performance chart.
Answer: A C D
Explanation
To boost productivity by providing insights at the start of each day, the administrator should add
three sales-specific standard Lightning components to the homepage:
Activities, which shows tasks and events related to records that matter most to users Assistant, which
provides personalized suggestions and reminders for key updates and actions Key Deals, which
highlights important opportunities that need attention or are close to closing Path and Performance
Chart are not standard Lightning components, but custom components that can be added to specific
objects or pages. References:
https://help.salesforce.com/s/articleView?id=sf.home_components.htm&type=5
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NO.22 An administrator is building a Lightning app and sees a message that a My Domain must be
set up first.
What should the administrator take into consideration when enabling My Domain?
A. Single sign-on must be disabled prior to implementing My Domain.
B. The login for all internal and external users changes to the My Domain login
C. A deployed My Domain is irreversible and renaming is unavailable.
D. The URL instance for a My Domain stays the same for every release
Answer: B
Explanation
My Domain is a feature that allows administrators to create a custom domain name for their
Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides
benefits such as improved security; enhanced branding; faster navigation; access to Lightning
components; etc. However, one of the considerations when enabling My Domain is that it changes
how users log in to Salesforce - instead of using their instance URL login (such as
login.salesforce.com), they have to use their My Domain login (such as
mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce
via web browser or mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5
NO.23 When a cloud kicks Opportunity closes, the company would like to automatically create a
renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
A. Approval Process
B. Flow Builder
C. WorkFlow Rule
D. Process Builder
Answer: B D
Explanation
Flow Builder and Process Builder are two automation tools that should be used to accomplish this
request.
Flow Builder can be used to create a flow that defines the logic and actions for creating a renewal
opportunity, such as setting the stage, close date, and amount. Process Builder can be used to create
a process that triggers the flow when an opportunity is closed won. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
NO.24 Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants
to share all cross-sell opportunities with a team of subject matter experts in their organisation. The
company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give them access to records with a
criteriabased sharing rule.
B. Change the organisation-wide default for opportunity from private to public Read/Write to open
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NO.25 An administrator gets a rush request from Human Resources to remove a user's access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
A. Freeze the user to prevent them from logging in while removing them from being referenced in
the Direct Manager field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Change the user's profile to read-only while removing them from being referenced in the Direct
Manager Field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field without
changes.
Answer: A
Explanation
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without
deactivating their user record. This is useful when you need to perform some cleanup tasks before
deactivating a user, such as removing them from being referenced in a hierarchy field like Direct
Manager. References:
https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5
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