1. How satisfied are you with the wait time for doctor consultation?

 Specific: The question is specific in that it asks about satisfaction with a particular aspect of the
healthcare experience, which is the wait time for doctor consultation.

 Measurable: Satisfaction can be measured using a scale (e.g., a numeric rating scale from 1 to 10) or by
categorizing responses (e.g., "Very satisfied," "Satisfied," "Neutral," "Dissatisfied," "Very dissatisfied").
This allows for quantitative analysis.

 Achievable: It is feasible to gather responses from patients about their satisfaction with wait times,
making it an achievable question to include in surveys or assessments.

 Relevant: The question is relevant to assessing the quality of healthcare services, as wait times can
impact patient experience and overall satisfaction.

2. On average, how long did you wait before a doctor attended to you upon your arrival at the hospital?
 Specific: The question is specific in that it asks about the average wait time before a doctor
attended to the respondent upon arrival at the hospital.

 Measurable: The response to this question can be measured in units of time, such as minutes or
hours, allowing for quantitative analysis.

 Achievable: It is feasible to gather responses about the average wait time before a doctor
attends to patients at a hospital, making it an achievable question to include in surveys or
assessments.

 Relevant: The question is relevant to assessing the efficiency and responsiveness of hospital
services, as wait times can be a critical factor in patient satisfaction and healthcare quality.

 Time-bound: This question implicitly includes a time-bound element by asking about the wait
time "upon your arrival at the hospital," which specifies when the wait time should be
measured.

3. Were you informed about the reason for any delays in your doctor's availability?
 Specific: The question is specific in that it asks whether the respondent was informed about the reason
for delays in the doctor's availability.

 Measurable: The question elicits a binary response, either "Yes" or "No," making it straightforward to
measure.

 Achievable: It is feasible to gather responses regarding whether patients were informed about delays in
a doctor's availability, making it an achievable question to include in surveys or assessments.

 Relevant: The question is relevant to assessing communication and transparency in healthcare settings,
as being informed about delays can impact the patient's experience and satisfaction.

 Time-bound: While the question doesn't explicitly include a time-bound element, it refers to a specific
situation or event (delays in the doctor's availability), which implies a particular timeframe.
4. How likely are you to recommend this hospital based on your wait time experience? 3 SAR
 Specific: The question is specific in that it asks about the likelihood of recommending the hospital based
on a particular aspect of the experience, which is the wait time.

 Measurable: Responses can be measured on a scale, typically ranging from "Very likely" to "Very
unlikely" or on a numeric scale (e.g., 1 to 10), allowing for quantitative analysis.

 Achievable: It is feasible to gather responses regarding the likelihood of recommending a hospital based
on the wait time experience, making it an achievable question to include in surveys or assessments.

 Relevant: The question is relevant to assessing patient satisfaction and the overall quality of healthcare
services, as wait times can influence a patient's perception of their experience.

 Time-bound: The question is not explicitly time-bound in the sense of a specific time frame, but it refers
to a particular experience (wait time) within the context of the hospital visit.

5. How many patients were in the waiting room when you arrived for your appointment? SMART
 Specific: The question is specific in that it asks about a particular detail of the patient's experience,
which is the number of patients in the waiting room.

 Measurable: The response to this question can be measured by a numeric value representing the count
of patients in the waiting room.

 Achievable: It is feasible to gather responses regarding the number of patients in the waiting room when
a person arrived for their appointment, making it an achievable question to include in surveys or
assessments.

 Relevant: The question is relevant to assessing the capacity and congestion in the waiting room, which
can be factors influencing the patient's experience and satisfaction.

 Time-bound: The question is implicitly time-bound as it refers to the moment the respondent arrived for
their appointment.

6. Did you feel that your time was valued during the wait? 4 SART
 Specific: The question is specific in that it asks about the patient's perception of whether their time was
valued during the wait.

 Measurable: While it is not directly measurable with a numeric scale, responses can be categorized into
"Yes" or "No" for analysis.

 Achievable: It is feasible to gather responses about whether patients felt their time was valued during
the wait, making it an achievable question to include in surveys or assessments.

 Relevant: The question is relevant to assessing patient satisfaction and their overall experience in the
healthcare facility, as how patients perceive the value of their time can affect their satisfaction.

 Time-bound: The question is not explicitly time-bound in terms of a specific timeframe but refers to the
patient's perception during the wait.
7. Were you informed of the expected wait time upon your arrival?
 Specific: The question is specific in that it asks whether the respondent was informed about the
expected wait time when they arrived.

 Measurable: Responses to this question can be categorized into "Yes" or "No," making it straightforward
to measure.

 Achievable: It is feasible to gather responses regarding whether patients were informed about the
expected wait time upon their arrival at a healthcare facility, making it an achievable question to include
in surveys or assessments.

 Relevant: The question is relevant to assessing communication and transparency in healthcare settings,
as being informed about expected wait times can impact the patient's experience and satisfaction.

 Time-bound: The question is implicitly time-bound as it refers to the moment the respondent arrived at
the healthcare facility.

8. Were you offered any updates or information while waiting for the doctor?
 Specific: The question is specific in that it asks whether the respondent received updates or information
while waiting for the doctor.

 Measurable: Responses to this question can be categorized into "Yes" or "No," making it straightforward
to measure.

 Achievable: It is feasible to gather responses regarding whether patients were offered updates or
information while waiting for the doctor, making it an achievable question to include in surveys or
assessments.

 Relevant: The question is relevant to assessing communication and the level of care provided in
healthcare settings, as offering updates or information can enhance the patient's experience and
satisfaction.

 Time-bound: The question is implicitly time-bound as it refers to the period when the patient was
waiting for the doctor.
9. Were you offered any alternative options, such as rescheduling, if the wait time was too long?
 Specific: The question is specific in that it asks whether the respondent was offered alternative options,
such as rescheduling, if the wait time was too long.

 Measurable: Responses to this question can be categorized into "Yes" or "No," making it straightforward
to measure.

 Achievable: It is feasible to gather responses regarding whether patients were offered alternative
options when facing a long wait time, making it an achievable question to include in surveys or
assessments.

 Relevant: The question is relevant to assessing the responsiveness and flexibility of healthcare providers
in accommodating patients' needs, which can impact patient satisfaction.

 Time-bound: The question is implicitly time-bound as it refers to the situation when the patient was
experiencing a long wait time.

10. How often have you had to wait longer than 30 minutes for a doctor's consultation in the past year?
 Specific: The question is specific in that it asks about the frequency of a specific event – waiting longer
than 30 minutes for a doctor's consultation in the past year.

 Measurable: Responses to this question can be measured in terms of frequency, such as "Never,"
"Rarely," "Sometimes," "Often," or using numeric categories (e.g., 0 times, 1-2 times, 3-5 times, etc.).

 Achievable: It is feasible to gather responses about the frequency of experiencing longer-than-30-

 Relevant: The question is relevant to assessing the patient's experience with wait times, as it quantifies
how often patients have encountered longer waits, which can impact their overall satisfaction.

 Time-bound: The question is time-bound as it refers to the past year, specifying the time frame for the
experiences being asked about.

11. . Did the actual waiting time match the estimated waiting time provided to you?
 Specific: Yes, it asks about a specific aspect of the patient's experience.
 Measurable: Yes, it asks for a direct comparison between estimated and actual waiting times.
 Achievable: Yes, patients can provide a clear response based on their experience.
 Relevant: Yes, it's relevant to the patient's experience and can help assess the accuracy of time
estimates.
 Time-bound: No, it doesn't specify a timeframe, but it's still a valuable question.

12. "Did the hospital staff apologize or explain the reasons for any delays?"
 Specific: Yes, it asks about a specific action by the hospital staff.
 Measurable: Yes, it asks whether or not staff apologized or explained delays.
 Achievable: Yes, patients can provide a clear response based on their experience.
 Relevant: Yes, it's relevant to patient satisfaction and communication.
 Time-bound: No, it doesn't specify a timeframe, but it's still relevant.
13. Did you feel that your time was respected by the hospital staff?"
 Specific: Yes, it asks about the patient's perception of time respect.
 Measurable: Yes, it assesses the patient's feelings regarding time respect.
 Achievable: Yes, patients can provide their perception of how their time was respected.
 Relevant: Yes, it's relevant to patient satisfaction and staff behavior.
 Time-bound: No, it doesn't specify a timeframe, but it's still relevant.

14. How would you rate your overall experience with the waiting time at the hospital?"
 Specific: Yes, it asks for an overall rating of the waiting time.
 Measurable: Yes, it allows patients to rate their experience on a scale.
 Achievable: Yes, patients can provide a rating based on their experience.
 Relevant: Yes, it's relevant to assess patient satisfaction with waiting times.
 Time-bound: No, it doesn't specify a timeframe, but it's still a useful question.

15. "Were you asked for feedback or suggestions regarding the wait time experience?
 Specific: Yes, it asks about a specific action taken by the healthcare facility (asking for feedback or
suggestions).
 Measurable: Yes, it can be measured by whether or not the patient was asked for feedback or
suggestions.
 Achievable: Yes, patients can provide a clear response based on their experience.
 Relevant: Yes, it's relevant to assessing the healthcare facility's commitment to improving the patient
experience.
 Time-bound: No, it doesn't specify a timeframe, but it's still a relevant question.