LISTENING

E N G L I S H 0 1
 LISTENING
Listening is the ability to
accurately receive and interpret
messages in the communication
process.
 Reasons for Listening
to focus on messages
sent by other people or to monitor nonverbal
noises coming from our signals
surroundings

to better our to indicate that we are

understanding of other interested or paying
people’s communication attention

to engage in negotiation, dialogue,

or other exchanges that result in
to critically evaluate other shared understanding of or to empathize with others and
agreement on an issue. show we care for them
people’s messages
(relational maintenance)
 Types of Listening

01 02 03 04
Discriminative Informational Critical listening Empathetic
listening Listening Critical listening is an important Listening
This type of listening involves It entails listening with the goal of type of listening because it Empathetic listening is the most
identifying the difference between comprehending and retaining requires you to listen to a challenging form of listening and
tones and sounds to figure out information. message and assess whether the occurs when we try to understand
how these differences may affect message and the speaker are or experience what a speaker is
the entire meaning of a sentence. trustworthy. thinking or feeling.
Type of Listeners
1. People-oriented listeners - These kind of listeners are
concerned about the emotional states of others and
listen with the purpose of offering support in
interpersonal relationships.
2. Action-oriented listeners - They are focus on what action
needs to take place in regards to a received message
and try to formulate an organized way to initiate that
action.
3. Content-oriented listeners -They like to listen to complex
information and evaluate the content of a message,
often from multiple perspectives, before drawing
conclusions.
4. Time-oriented listeners - They are more concerned
about time limits and timelines than they are with the
content or senders of a message.
The Listening Process
Listening underwent the following process (Diaz, 2005):

A. The Physical or Attention Stage- this is the process of listening,

wherein, the listener is readying himself/herself to listen.

B. The Logical or Auditory Discrimination Stage- this is the process,

wherein, the listener is choosing which among those information
he/she heard will be processed.

C. The Semantic or Comprehension- this is the process, in which, the

listener understands the information heard.

D. The Retention Stage- this is the process, in which, the listener will
remember or retain the information heard.
Levels of Listening
1. Ignoring – the listener does not show interest to listen
2. Pretending- it is called ‘listening on the eye level’. The listener only just pretends
to listen for the purpose of showing respect to the person who is speaking. The
listener does not understand entirely what the person is saying.
3. Selective Listening- the listener choose only the person who or what he/she
wants to listen.
4. Attentive Listening- it is listening from the ears to process it in the mind. The
listener shows interest to listen and listens purposively to comprehend what
he/she is listening.
5. Sympathetic Listening- it is listening from the ears to heart. The listener listens
to show compassion to others.
6. Emphatic Listening- it is more than just listening to others but also a way of
showing to a person that you are someone whom the person can lean on in
times of trial. It is showing a deeper compassion and genuine heart.
Ways on How to be an Ethical
Listener and Speaker
1. Tuning out dull topics

2. Faking attention

3. Yielding to distractions

4. Criticizing delivery or physical

appearance
Ways on How to be an Ethical
Listener and Speaker
5. Jumping to conclusions

6. Interrupting

7. Overreacting to emotional words

Thanks For
LISTENING!
ENGLISH 101