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    Microsoft 365 Account Deactivation Information

    Uploaded by

    Kin Emon
    A Microsoft support agent communicated with a customer about deactivating their Microsoft 365 school account. The support agent asked the customer to provide screenshots of the issue but did not receive a response for 5 days. The agent promised to provide an update once they received more information from the internal team. They assured the customer that Microsoft will never ask for passwords or personal information during support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Microsoft 365 Account Deactivation Information

    Uploaded by

    Kin Emon
    10 views4 pages
    A Microsoft support agent communicated with a customer about deactivating their Microsoft 365 school account. The support agent asked the customer to provide screenshots of the issue but did not receive a response for 5 days. The agent promised to provide an update once they received more information from the internal team. They assured the customer that Microsoft will never ask for passwords or personal information during support.

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    Microsoft 365 account deactivation information

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    A Microsoft support agent communicated with a customer about deactivating their Microsoft 365 school account. The support agent asked the customer to provide screenshots of the issue but did not receive a response for 5 days. The agent promised to provide an update once they received more information from the internal team. They assured the customer that Microsoft will never ask for passwords or personal information during support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views4 pages

    Microsoft 365 Account Deactivation Information

    Uploaded by

    Kin Emon
    A Microsoft support agent communicated with a customer about deactivating their Microsoft 365 school account. The support agent asked the customer to provide screenshots of the issue but did not receive a response for 5 days. The agent promised to provide an update once they received more information from the internal team. They assured the customer that Microsoft will never ask for passwords or personal information during support.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    3/1/23, 4:52 PM Gmail - [Case #:35215645] - Microsoft 365 account deactivation information

    Dave Mariquit <[email protected]>

    [Case #:35215645] - Microsoft 365 account deactivation information


    Microsoft Support <[email protected]> Mon, Feb 27, 2023 at 3:27 PM
    To: "[email protected]" <[email protected]>
    Cc: "Quan Tran (WICLOUD CORPORATION)" <[email protected]>, "[email protected]" <[email protected]>

    ## Please type your reply above this line ##

    Your request (35215645) has been updated. To add additional comments, please reply to this email.

     Long (Microsoft)
    Monday, February 27, 2023 7:27 AM GMT

    Hello JoJo

    Hope you are well,

    As discussed, with the consultant team. It seems that I cannot help you with this issue, you may want to save or transfer all your data before
    your SharePoint is gone.

    For more information please check the link below


    Microsoft 365 account deactivation information - Microsoft Support

    If you have any update or extra concerns, please feel free to let me know. I am willing to be of assistance.

    Thanks for choosing Microsoft 365 online services

    Best Regards,

    Long Nguyen (Lucas)

    Microsoft 365 Ambassador

    Working Hours: Monday - Friday: 9:00AM– 6:00PM UCT+7

    If you have any feedback about my work, please do not hesitate to contact my Tech Lead Joise at [email protected]

    https://mail.google.com/mail/u/0/?ik=c53f4a8a01&view=pt&search=all&permmsgid=msg-f%3A1758968243106944286&simpl=msg-f%3A1758968243106944286 1/4
    3/1/23, 4:52 PM Gmail - [Case #:35215645] - Microsoft 365 account deactivation information
    For any escalations or feedback about the support experience you received from Microsoft O365 Support Team, please send email
    to Microsoft Office365 Support Feedback.

     Long (Microsoft)
    Monday, February 27, 2023 2:44 AM GMT

    Hello Jojo,

    I hope this email finds you well. I’m sending this mail regarding the issue "With Microsoft 365 account deactivation information". Since the
    consulting team has been overwhelmed with too many cases recently, I’m still waiting for response from them. I’ll let you know as soon as
    possible when there is any update.

    Thank you very much for your great patience and kind understanding.

    Best Regards,

    Long Nguyen (Lucas) | Office 365 Support Engineer

    For Microsoft Customer Service & Support

    Working Hours: Monday - Friday: 9:00AM – 6:00PM GMT+7

    My Technical Lead: Stan Tran| Email: [email protected]

    For any escalations or feedback about the support experience you received from Microsoft O365 Support Team, please send email to Microsoft
    Office365 Support Feedback

    To have consistent support experience, we recommend that you REPLY ALL when responding to this email message.

    [email protected] (Mandaue City College)


    Monday, February 27, 2023 2:42 AM GMT
    Hi, please send us an update on this. We have not received any news after we sent the snapshots 5 days ago.

    [email protected] (Mandaue City College)


    Friday, February 24, 2023 8:31 PM GMT
    Hi, is there any update on this?

    [email protected] (Mandaue City College)


    Thursday, February 23, 2023 4:01 AM GMT

    https://mail.google.com/mail/u/0/?ik=c53f4a8a01&view=pt&search=all&permmsgid=msg-f%3A1758968243106944286&simpl=msg-f%3A1758968243106944286 2/4
    3/1/23, 4:52 PM Gmail - [Case #:35215645] - Microsoft 365 account deactivation information

    mandauecitycollege.sharepoint.com-1677124446152...

    mandauecitycollege.sharepoint.com.har

    mcc recording.zip

    [email protected] (Mandaue City College)


    Thursday, February 23, 2023 3:13 AM GMT

    Hi Long,

    Please let me know when can we resolve this issue. The school is currently not being able to work on their daily task.

    Just let us know what we need to do.

    Thanks.
    Jojo

     Long (Microsoft)
    Thursday, February 23, 2023 2:07 AM GMT

    Hello Jojo,

    Thank you for contacting Microsoft Office 365 online technical Support. My name is Lucas Nguyen and I will be working with you on your
    support request 35215645

    I will review the details you have provided and get back to you via phone as soon as possible after I am able to give you additional
    information.

    For your reference, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or
    personal information in email.

    Please expect my contact, I will reach out to you promptly and look forward to working with you.

    Best Regards,

    Long Nguyen (Lucas) | Office 365 Support Engineer

    For Microsoft Customer Service & Support

    Working Hours: Monday - Friday: 9:00AM – 6:00PM GMT+7

    https://mail.google.com/mail/u/0/?ik=c53f4a8a01&view=pt&search=all&permmsgid=msg-f%3A1758968243106944286&simpl=msg-f%3A1758968243106944286 3/4
    3/1/23, 4:52 PM Gmail - [Case #:35215645] - Microsoft 365 account deactivation information

    My Technical Lead: Stan Tran| Email: [email protected]

    For any escalations or feedback about the support experience you received from Microsoft O365 Support Team, please send email to Microsoft
    Office365 Support Feedback

    To have consistent support experience, we recommend that you REPLY ALL when responding to this email message.

     Microsoft
    Thursday, February 23, 2023 1:54 AM GMT

    Thank you for contacting Microsoft Support - a support case has been opened for you.

    For your reference:

    Case #: 35215645
    Created on: Thursday, February 23, 2023 9:54 AM
    Description: Hi, the account is being tag as an authorized. This is a school account and would like to ask what is happening to this account. We
    could not upload anything. Thank you

    Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information
    in email.

    Thanks,
    Microsoft Support

    Privacy Policy | Address: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052

    https://mail.google.com/mail/u/0/?ik=c53f4a8a01&view=pt&search=all&permmsgid=msg-f%3A1758968243106944286&simpl=msg-f%3A1758968243106944286 4/4

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