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Netvolve - Company Profile - 4 Feb 2022 Compressed

Netvolve is an Indonesian ICT services provider founded in 2009 that offers internet, TV, telephony, and other services. It aims to provide reliable, professional integrated ICT solutions through knowledgeable experts. Netvolve has licenses as an internet service provider and network access provider, allowing it to provide internet connections and wholesale bandwidth. It has points of presence across Indonesia and connects to other countries via submarine cables and satellites.

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0% found this document useful (0 votes)
102 views27 pages

Netvolve - Company Profile - 4 Feb 2022 Compressed

Netvolve is an Indonesian ICT services provider founded in 2009 that offers internet, TV, telephony, and other services. It aims to provide reliable, professional integrated ICT solutions through knowledgeable experts. Netvolve has licenses as an internet service provider and network access provider, allowing it to provide internet connections and wholesale bandwidth. It has points of presence across Indonesia and connects to other countries via submarine cables and satellites.

Uploaded by

api-307281311
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Netvolve | Company Profile

Company Profile | Netvolve

About
Netvolve
Founded in 2009, Netvolve offers
Information and Communications
Technology (ICT) services for various
businesses from different industries.
Part of Jala Lintas Media Group, we pride
ourselves as a trustworthy, reliable, and
customer-oriented Internet Service
Provider and Network Access Provider for
both end users and businesses, offering Vision
value-added services in the form of
one-stop and end-to-end managed ICT
To provide integrated ICT To provide non-bureaucratic
solutions covering all areas in Indonesia.
services that are both solution based services.
reliable & professional.

A Word from the CEO To build solid ICT To provide effective and

“ For more than a decade, Netvolve has infrastructure with the efficient solutions to aid

been known for being a one-stop ICT support of knowledgeable the reliability and stability

solution provider. We partner up with experts. of ICT needs.

both domestic and international partners


to help the government, corporations,
and retail customers improve their focus Mission
on their core businesses and goals.”
To become a leading and reliable world class Information &
- Victor Irianto, CEO Communications Technology service provider.

1 About Vision & Mission 2


Netvolve | Company Profile Company Profile | Netvolve

Licenses Certifications
Netvolve holds the licenses as both an Internet Service Netvolve is an ISO-certified company that follows
Provider and a Network Access Provider. We have the internationally recognized standards in providing
legality, as an ISP, to offer Internet connection and services reliable and secure connectivity.
to end users such as retail customers, corporations and the
government, and, as an NAP, to offer bandwidth to other ISPs.

Occupational Health & Safety


ISO 45001:2018

2017 JARTUP NO 2094

Service Management System


ISO/IEC 20000- 1 : 2018

2018 NAP NO 010/TEL.02.02/2018

Information Security Management System


ISO / IEC 27001:2013

2019 ISP NO. 17

Environmental Management Systems


ISO 14001:2015

2020 JARTAPLOK NO. 055/TEL.01.02./2020

Quality Management Systems


ISO 9001:2015

3 Licenses & Certifications Licenses & Certifications 4


Netvolve | Company Profile Company Profile | Netvolve

01

13

02
12

03

04

05

06

07
08 09 10

11

Point of Presence (POP) Backbone


01 Medan 05 Lampung 09 Semarang 13 Singapore Backbone Sumatera Backbone Jawa - Bali
02 Dumai 06 Jakarta 10 Surabaya
03 Pekanbaru 07 Bogor 11 Bali
Our Coverage
04 Palembang 08 Bandung 12 Gorontalo

V Sat Fiber Optic Wireless

5 Point of Presence (POP) Backbone & Coverage 6


Netvolve | Company Profile Company Profile | Netvolve

What We
Offer

●Integrated Information & Communication Technology (ICT) for ●Reliable and high quality hardware with international standards
buildings, corporations and estates
Free* Internet for building and estate management
●Internet, TV, telephony and other services from Netvolve’s
network of Service Providers and Operators
●Service Level Agreement with at least 99.5% uptime guarantee

●Complete legality to provide network, Internet, and wholesale


●Immediate response to customer complaints with on-site
Internet services
engineering services that are available 24/7
●Reliable services through redundancy or back-up link backbone

7 What We Offer * Terms & Conditions apply What We Offer 8


Netvolve | Company Profile Company Profile | Netvolve

Who We Are JLM Internet Exchange


Network Access Benefits:

Point
●• ●Reduced operating costs as there is no ●• ●Extensive global connectivity
need to establish multiple links to ●• ●Effective exchange of international traffic
exchange traffic among themselves ●• ●More efficient expansion of content reach
●• ●Enhanced delivery of the broadband to local and regional users
As an NAP, Netvolve offers bandwidth and network access to other services through reduced latency ●• ●Services Level Agreement (SLA) 99,5%
Internet Service Providers, which allow the ISPs to get connected to the ●• ●Extensive global connectivity

rest of the world with reliable, high quality Internet access.


Requirements:
●• ●AS (Autonomous System) number
●• ●A network supporting connection using BGP4 ISP routing control protocol
Products & Services: ●• ●Subscription to JLM IP Transit service as the primary product

01 IP Transit
A service in which Netvolve lets ISPs get connected to the global Internet.

Packages:

02 JLM Internet Exchange JIX-CDN


JLM-IX (JIX) is an Open and Neutral Internet exchange that offers Internet peering
JIX offers Content Delivery Network for ISPs by locating copies of international web
services to companies that aim to provide fast and cost-effective Internet services
content from the host server closer to users. Located in Jakarta, our CDN server stores
to their end-users or business customers. These companies include Global and
copies of a subset of the web content from the host, which allows local ISPs to provide
Domestic Carrier, Internet Service Provider, Content and Social Media, Video
faster performance, reduce loading time for users and control bandwidth consumption.
Streaming, Cloud, CDN, Gaming Providers and many more.

JIX-Full JIX-Lite

JIX-Full offers complete content for JIX-Lite offers standard content for
ISPs, comprising both local and popular ISPs, with most content originating
international content such as social from Indonesia.
media, e-commerce and many more.

9 Who We Are Who We Are 10


Netvolve | Company Profile Company Profile | Netvolve

03 Equinox HK
Gateway JLM NAP
01 Jakarta 02 Singapore 03 Hongkong

JLM International
Backbone

02 Equinox SG

Singapore Hongkong
Backbone Backbone
Matrix Indigo Matrix Indigo

01 Cyber Jakarta SBB ASC SBB ASC

B3JS B3JS IPTP

11 Who We Are Who We Are 12


Netvolve | Company Profile Company Profile | Netvolve

Who We Are
Netvolve is an ISP that caters to various end users including retail customers,

Internet Service corporations, and the government. We offer various Internet products and
services to ensure your business runs smoothly and can access, use and
Provider participate in the Internet.

Products & Services:

01 IPLC & IEPL 05 Dedicated Internet 09 Bandwidth on Demand 13 Managed IT Services


A dedicated communication circuit An Internet connection completely A service that offers temporary Configuration, maintenance,
that interconnects multiple sites in dedicated to your business with bandwidth for events that occur in and support services for the ICT
Indonesia to a remote site overseas. guaranteed bandwidth at all times. a short period of time. needs of your company.

02 Metro-E 06 Broadband Internet 10 Managed Service Solutions 14 ICT as Services


High capacity data network solution A shared network among many End-to-end ICT management Services that deliver voice
based on Ethernet that allows your different users in an area with a and support services tailored for communications and video footage
business to deliver corporate data common larger connection. businesses of different industries. over Internet Protocol networks.
anywhere, securely and efficiently.

03 L3 Services 07 Colocation
11 Managed Network Services 15 Value-added Services
A layer 3 IP-routed service that Management of the ongoing Various services that facilitate a Other services for your
allows your team members to set operation of a data center that network operation. company’s websites and internal
up a network of secure, private houses computer systems and communication needs.
connections that tunnel over the associated components in a building.
public IP.
12 Managed Wi-Fi Services
Enterprise-grade WLAN services

04 NetSat - VSAT 08 Virtual Private Server to provide reliable network access


A Very Small Aperture Terminal A secure and stable solution based for back office and internal teams.
called NetSat that is used in the on virtualization technology that
transmission and receiving of data, offers dedicated resources on a
sound, and video signals to reach server with multiple users.
every inch of Indonesian territory.

13 Who We Are Who We Are 14


Netvolve | Company Profile Company Profile | Netvolve

Products &
Services

15 Products & Services Products & Services 16


Netvolve | Company Profile Company Profile | Netvolve

Dedicated Internet Dedicated Internet


Blitz Mixture

Blitz is a business solution that is suitable for customers who need 24-hour Mixture is a business solution that is suitable for customers who need 24-hour
internet access with flexible rules. internet access with flexible rules.

Blitz’s main features include Internet International Access, Indonesia Internet Mixture’s main features include Internet International Access, Indonesia
Exchange (IIX) and OIXP Internet Domestic Peering, which can be adjusted and Internet Exchange (IIX) and OIXP Internet Domestic Peering, which can be
created separately according to the customer bandwidth scheme request. You adjusted according to the customer bandwidth scheme request. You will get a
will get a separate Internet access with CIR 1:1 between the International and separate Internet access with CIR 1:1 between the International and Domestic
Domestic Peering IIX and OIXP. When you subscribe to Blitz, you will enjoy the Peering IIX and OIXP. When you subscribe to Mixture, your total broadband
same broadband speed to access both international and domestic content. speed will be divided to access both international and domestic content. You
With Netvolve, you can also have faster and more reliable access to Facebook, can also have faster and more reliable access to Facebook, Yahoo, Google
Yahoo, Google and other international content that is delivered through and other international content that is delivered through Netvolve Domestic
Netvolve Domestic Peering Network. Peering Network.

By subscribing to Blitz, the usage of your international access bandwidth will By subscribing to Mixture, the usage of your international access bandwidth
automatically reduce, while the Domestic Peering bandwidth can be adjusted will automatically reduce, while the Domestic Peering bandwidth can be
according to your needs. This service can be delivered using Fiber Optics and/ adjusted according to your needs. This service can be delivered using Fiber
or Wireless Radio. Optics and Wireless Radio.

Benefits: Requirements:

• ●Routing Protocol: Dynamic (BGP ver. 4) full route and Full Internet Routing Table ●• ●LAN (Local Area Network)
• ●You can register the IP Address that has been registered previously under JLM’s AS ●• ●Gateway (Router or Proxy/
(Autonomous System) Number or copy JLM’s ASN if you don’t have an IP Address or ASN yet. Firewall - Rented by Netvolve)
●• ●1 Public IP Address ●• ●Adjustable Interface using local
●• ●Free 1GB Web Hosting link media such as Ethernet
●• ●Multi Router Traffic Grapher (MRTG) for real-time monitoring of bandwidth usage or Optical
●• ●Services Level Agreement (SLA) 99.5%
●• Bandwidth on demand

17 Products & Services Products & Services 18


Netvolve | Company Profile Company Profile | Netvolve

Broadband Internet Broadband Internet


Netband SMEs

Netband is a business solution that is suitable for customers who need 24- It is undeniable that Small and Medium Enterprises

hour internet access with flexible rules. (SMEs) of all industries now depend on a fast and reliable
Internet service to accelerate their businesses. To help

Netband’s main features include Internet International Access, Indonesia your business run smoothly, Netvolve offers a Broadband

Internet Exchange (IIX) and OIXP Internet Domestic Peering, which can be Internet service specialized for SMEs in Indonesia,

adjusted according to the customer bandwidth scheme request. Netband including but not limited to restaurants, cafes, small offices

shares up-to bandwidth with N number of users (typically 4, 8 or 16), with and shop houses.

CIR 1:N between the International and Domestic Peering IIX and OIXP.
You can also have faster and more reliable access to Facebook, Yahoo,
Main Features:
Google and other international content that is delivered through Netvolve
Domestic Peering Network. ●• ●Broadband Internet service from
10Mbps up to 50Mbps
By subscribing to Mixture, the usage of your international access ●• ●Secure, fast and stable connection
bandwidth will automatically reduce, while the Domestic Peering ●• ●Access to local & international content
bandwidth can be adjusted according to your needs. This service can be
delivered using Fiber Optics and Wireless Radio.

Benefits:
●• ●1 Public IP Address
●• ●Free 1GB Web Hosting
●• ●Multi Router Traffic Grapher (MRTG) for real-time monitoring of bandwidth usage
●• ●Services Level Agreement (SLA) 99.5%

Requirements:
●• ●LAN (Local Area Network)
●• ●Gateway (Router or Proxy/Firewall - Rented by Netvolve)
●• ●Adjustable Interface using local link media such as Ethernet or Optical

19 Products & Services Products & Services 20


Netvolve | Company Profile Company Profile | Netvolve

NetSat - VSAT Metro-E


NetSat is a business solution that uses a very-small-aperture terminal
Our Metro-E service enables your enterprises to take control over the
(VSAT) media, allowing it to reach every part of Indonesian Territory.
cloud applications and deliver corporate data anywhere, securely and
Netvolve offers Ku-Band and C-Band NetSat services.
efficiently. Its Delivery Platform is an enterprise-grade solution and trusted
by advanced cloud adopters to deliver cloud services to hundreds of
thousands of users globally.

VSAT - SCPC Benefits:


●• ●Single connection to JLM Network
VSAT – SCPC is a telecommunication service with SCPC (Single Channel ●• ●Secure, scalable, reliable, fast and cost-effective
Per-Carrier) technology that uses Point-to-Point and Point-to-Multipoint ●• ●Simpler and easier to commission connectivity
topology with transfer speed rate of up to 40 Mbps. It also acts as a Private ●• ●Immediacy of access bandwidth on demand
Dedicated Bandwidth Service for data, sound or video applications and ●• ●QoS and SLA guaranteed
can be used on your own device. It offers dedicated bandwidth for those
who need continuous communication with great bits to areas outside the
reach of the network. This service also provides Data, Video and Image Metro-E Cloud Connection:
Communication Services. ●• ●Portal for real-time VC provisioning and management
●• ●API integration into network and cloud service providers
for authentication and provisioning
VSAT - IP

VSAT – IP is a telecommunication service that uses satellite with Time


Division Multiplex (TDM), Time Division Multiple Access (TDMA) or
Frequency Division Multiple Access (FDMA), based on standard Internet
Protocol (IP). It is suitable for online communication between corporate
branches, hotel/ticket bookings, ATM, traffic light, payment point,
inventory/logistic control, email, settings of file transfer, and many more.

21 Products & Services Products & Services 22


Netvolve | Company Profile Company Profile | Netvolve

Colocation Server Colocation Packages:


●• ●1U Colocation
As part of our value-added services, we provide NDC server ●• ●2U Colocation
and cabinet colocation in close proximity to your location that is ●• ●4U Colocation
integrated in our reliable network ring with high level of security.

Cabinet Colocation Packages:


●• ●Quarter Rack
●• ●Half Rack
●• ●Full Rack

Additional Services:
●• ●Cross Connect Service
●• ●DC Migration
●• ●Remote Hand
●• ●Smart Hand
●• ●Rooftop Rent for Monopole
●• ●Crisis Room Rent (for Business Continuity)

Facility Services:
●• ●Meeting Room
●• ●Car Parking Area
●• ●Cabinet for customer goods

DC Locations:
●• ●Jabodetabek (16 DCs)
●• ●Central Java (3 DCs)
●• ●North Sumatra (2 DCs)
●• ●South Sulawesi (1 DC)
●• ●Bali (2 DCs)

23 Products & Services Products & Services 24


Netvolve | Company Profile Company Profile | Netvolve

Managed Services
Solutions
Equipped with our technical expertise,
Netvolve takes care of your company’s ICT
needs from upstream to downstream,
providing management and support for the
daily operations of your specialized applications.
Through our services, we aim to deliver a secure
network that lets you and your team focus on
your strategic business and core competencies.

25 Managed Services Solutions Managed Services Solutions 26


Netvolve | Company Profile Company Profile | Netvolve

Managed Network Managed Network Managed Network


Hospitality Solution Retail Solution Enterprise Solution
Tailored for hotels and accommodations Tailored for retail businesses with multi Tailored for enterprises to improve their
which require a dedicated Internet for outlets, the services include network end users’ IT capabilities, the services
both guests and staff, the services include infrastructure design, installation, include network infrastructure design,
wireless network infrastructure management configuration and management of Internet installation, configuration and management
and support that are done by deploying a services, SD-WAN and M2M Router- that are done by deploying multi-branch
dedicated Internet access, router, switch, Modem as Internet backup solution. secured networks with Firewall, SD-WAN
access point, Internet hotspot system, as and site-to-site VPN.
well as on-site engineers.

Managed IT Managed IT Managed IT


Services Event Services Co-Working
The services offer assistance in a The services ensure the event that a Tailored for co-working spaces, the
company’s day-to-day operations by company organizes, both outdoor and services include the deployment of
providing skilled Engineers on Site (EOS) to indoor, is equipped with high-quality Wi-Fi dedicated Internet access, router, switch
handle Internet, local area network, desktop Access Point, an Internet hotspot landing and access point, Internet hotspot system,
application and hardware maintenance. page and smooth Internet connectivity and on-site engineers.
with the assistance of on-site engineers.

27 Managed Services Solutions Managed Services Solutions 28


Netvolve | Company Profile Company Profile | Netvolve

Managed Network
Services
Through our managed network services,
Netvolve helps enterprises and businesses
meet their technical and commercial
requirements in IT infrastructure.

29 Managed Network Services Managed Network Services 30


Netvolve | Company Profile Company Profile | Netvolve

Managed IP VPN Managed Firewall Services


Netvolve offers managed IP VPN as a supporting service for Data Communication and Netvolve offers the overall administration, monitoring and maintenance of firewall
Internet Mixture. Designed for businesses with multi-sites, the intercity and inner-city IP VPN infrastructure through our Managed Firewall Services to protect your business from cyber
service allows for a secure, stable, and fast remote connection between branches and their threats and hacking. We help implement next-generation firewall policy by deploying a secure
employees, or from one place to another, using Netvolve’s backbone. multi-branches network to ensure the security of your corporate network.

Benefits: Benefits:

• Ease of coordination between branches or between employees at the main office • ●Secure connection for employees who work remotely or from home
and those in remote locations ●• ●Reduction of workload of your security engineers
●• Highly secure data transmission ●• ●Real-time prevention of access by unauthorized users
●• Secure connection against external attack ●• ●Log collection and retention
●• High availability and visibility ●• ●Daily device backups, updates, and troubleshooting

Metro Net Internet

VPN IP VPN IP VPN IP VPN IP VPN User

HQ - Local Area Network Branch - Local Area Network HQ - Local Area Network Branch - Local Area Network

Main Features: Main Features:

• Ease of coordination between branches ●• Highly secure data transmission • ●User access network management ●• Application control, IPS, AV, web filtering
or between employees at the main office ●• Secure connection against external ●• Secure site-to-site connection and antispam
and those in remote locations attack ●• Secure site-to-cloud connection ●• Firewall installation, configuration
●• Highly secure data transmission ●• High availability and visibility ●• Secure VPN connection and support
●• Software-defined wide area networking ●• Subscription-based network equipment
(SD-WAN)

31 Managed Network Services Managed Network Services 32


Netvolve | Company Profile Company Profile | Netvolve

Managed SD-WAN Services Managed M2M Connectivity Services


Netvolve provides easy and secure connection through SD-WAN feature and cloud Through managed M2M connectivity services, Netvolve ensures high performance in cellular
centralized management for multi-site corporate networks. Through the managed SD-WAN router communication for your corporate 4G backup and remote or multiregional connectivity.
service, we make sure your data travels the right and best available path to its destination with The services deliver M2M (Machine to Machine) & IoT (Internet of Things) networking solutions
top-rated protection. with Wi-Fi function in both access point and station mode at the same time.

Benefits:
• ●Improved network speed Benefits:
●• Cost-efficiency
• ●Simplified connectivity management
●• Visibility and control over multiple outlets
●• ●Ease of control and management of your IoT deployment
●• Tightened security and protection
●• ●Automation of business operations related to connected machines
●• Optimization of business bandwidth by prioritizing traffic and usage for critical
●• ●Full control of connected devices
business purposes and applications
●• ●Improved customer satisfaction
●• Removal of IT tasks within internal team regarding equipment specification,
procurement, network implementation and management

Internet Cloud Hosted


Management VPN Internet VPN RMS
Primary Link, VPN Primary Link, VPN Connection Connection

SD-WAN Gateway SD-WAN Edge

Secondary 4G, VPN Secondary 4G, VPN

Retail Energy Smart City


HQ - Local Area Network Branch - Local Area Network

Main Features: Main Features:

• ●Software-defined wide area networking ●• ●Control of the entire network via cloud- • ●4G / LTE Connectivity ●• ●Remote Management System (RMS)
(SD-WAN) hosted management ●• ●Load balancing, failover, and quota control ●• ●M2M hardware installation, configuration
●• ●WAN balancing and 4G failover ●• ●SD-WAN hardware installation, ●• ●Bandwidth control and website filtering and support
●• ●Intelligent network traffic path control configuration and support ●• ●Built in Access Point IEEE 802.11b/g/n ●• ●Subscription-based network equipment
●• ●Bandwidth control and content filtering ●• ●Subscription-based network equipment ●• ●Wireless AP with hotspot functionality

33 Managed Network Services Managed Network Services 34
Netvolve | Company Profile Company Profile | Netvolve

Managed Wi-Fi
Services
Through managed Wi-Fi services, Netvolve
ensures smooth operations of your company
by maximizing its Wi-Fi usage. The services
help companies locate, install, configure, and
manage Wi-Fi access points according to the
business needs.

35 Managed Wi-Fi Services Managed Wi-Fi Services 36


Netvolve | Company Profile Company Profile | Netvolve

Business Wi-Fi Services Social Wi-Fi Services


Netvolve provides high-quality outdoor and indoor Wi-Fi Access Point for your corporate Netvolve helps any type of business deploy a social Wi-Fi, which is designed for use by
network, with value-added services including site survey, wireless network assessment, customers and guests. Through these services, businesses can improve their social reach and
installation, configuration and performance report. engagement and have better knowledge and understanding of the customer base.

Benefits:
Benefits:
• ●Deeper understanding of customer base through customer data and information
• ●Improved company operational
● • More effective and targeted marketing and sales efforts as a result of improved
●• ●Smooth and fast Wi-Fi connection at internal office
knowledge on target market
●• ●Increased productivity
● • Improved number of followers
●• ●Cost efficiency
● • Improved branding
●• ●Removal of IT tasks from network managers regarding the setup and
● • More cost effective and efficient than social media advertising fees, making it a
management of a wireless network
high-ROI investment

Main Features: Main Features:

• ●AP network & security configuration • ●Public hotspot authentication landing page
●• ●IP management configuration ●• Sign-in using social media accounts
●• ●Access Point coverage ●• Customizable self-registration templates
●• ●Access Point signal strength mapping ●• Data gathering of user contacts/profiles
●• ●Access Point cloud-based controller AP Controller ●• Management from a single platform
& monitoring ●• Wi-Fi AP installation, configuration
Internet
●• ●Wi-Fi AP installation, configuration and support
and support ●• Subscription-based network equipment
●• ●Subscription-based network equipment

Office Outlet

37 Managed Wi-Fi Services Managed Wi-Fi Services 38


Netvolve | Company Profile Company Profile | Netvolve

Wi-Fi Assessment Services Main Features:

• ●Review of existing wireless infrastructure


Netvolve offers thorough assessment of the Wi-Fi network of your business,
●• ●Review of bandwidth management and capacity
which is done to identify possibilities for improvement and resolve
●• ●Review of wireless network coverage and signal strength
performance issues through an analysis of your current wireless installation.
●• ●Review of overlapping channel mapping
●• ●Review of associated access point mapping
To improve your business’ Wi-Fi performance and reliability, we help you plan
●• ●Review of user access management
your Wi-Fi setup effectively according to real-world environmental factors like
●• ●Planning and design for Wi-Fi coverage and capacity
your floor plan and wall materials, which will help determine the right number of
access points in the right location and with the right configurations. Netvolve is
one of the few ISPs in Indonesia to provide this type of Wi-Fi services.

Benefits:

• ●Removal of existing performance issues and problems


• ●Better knowledge of areas of improvement for the Wi-Fi network
• ●Fast and accurate Wi-Fi diagnostics
• ●Reduced business-stopping downtime
• ●Customized and personalized Wi-Fi planning and design

39 Managed Wi-Fi Services Managed Wi-Fi Services 40


Netvolve | Company Profile Company Profile | Netvolve

Managed IT ICT as
Services Services
Netvolve lets you focus on your IP Phone
core business by taking care of all
To ensure your business runs smoothly
your IT needs. Through efficient and and reduce cost while improving both
professional management of your IT, internal and external communication
of your business, Netvolve offers
we provide both dedicated on-site
VoIP (Voice over IP), which is a cost-
and remote engineers for your daily efficient telephone service that allows
IT operations. customers to get connected through
domestic and international calls over
Internet Protocol (IP) technology. With
this service that sends and receives
voice data over an Internet connection,
Benefits:
users can make real-time calls without
●• ●Continuous IT support and maintenance having to pay the phone bill.
• ●Improved efficiency in running core business
without worrying about internal IT team
IP Surveillance
●• ●Team with technical expertise and IT skills
●• ●Staying up-to-date on technology and To advance the security of your
IT development business premises, Netvolve offers
IP Surveillance, which is a digitized
and networked version of a closed-
Scope of Work:
circuit television (CCTV). The system
• ●On-site and remote support distributes the recording or the video
●• ●Case management and activity report footage over an IP network, which
●• ●Local Area Network support and results in a higher resolution and better
maintenance picture quality, and is less costly
●• ●Network Devices support and maintenance than CCTV.
●• ●UPS support and maintenance
●• ●Server support and maintenance
●• ●Computer support and maintenance
●• ●OS & Software support and maintenance

41 Managed IT Services ICT as Services 42


Netvolve | Company Profile Company Profile | Netvolve

Value Added 02 Unified Communications


Services In modern days like this, employees work together in various ways

Netvolve offers value-added services that are designed to enhance through multiple devices and media types. Through a unified

user experience, meet customer demands and increase benefits to communications system, Netvolve facilitates the integration of

both internal and external stakeholders of your business. enterprise communication services to ensure a consistent unified
user interface and experience.

Benefits: Main Features:

• ●Interconnection between employees in • ●Voice & telephony


multiple locations ●• ●Online meeting & video conferencing
• ●Unified communications from a single ●• ●Unified messaging
application ●• ●Presence & instant messaging
• ●Increased communication flexibility ●• ●Fax support
• ●Greater level of team collaboration and ●• ●Collaboration
productivity
• ●Improved efficiency by reducing the number
of tools and platforms that employees need
to communicate

01 Web & Email Hosting


As part of our value-added services, we provide web hosting,
email hosting and cloud hosting, which offer customers a
one-stop solution for Internet-related and data storage services.

43 Value-Added Services Value Added Services 44


Netvolve | Company Profile Company Profile | Netvolve

Customer Support
24 hour / 7 days
Level 1
< 60 minutes [email protected]
+622139739090 ext. 111/118/135
WhatsApp +6287783083551

Escalation SPV NOC


+6287883347555

Procedure Level 2
[email protected]

> 1 hour SPV Customer Relation


As a customer-oriented company, +6285781314747
Netvolve takes pride in our quick [email protected]

escalation procedure. Our team of IT


experts offer reliable support for any of
your issues 24/7, which follows through
a streamlined ticketing system for timely GM Sales
escalation to the highest level of directors. Level 3 +6281932923483
> 3 hours [email protected]

Director
Level 4 +6287770133300
> 4 hours
[email protected]

45 Escalation Procedure Escalation Procedure 46


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Our
Customers
Corporate Segment

• AEON Mall • Pixel


• Bantex • RS Sentra Medika
• Bukalapak • Sentul City
• Cyberplus • Sale Stock Public & Hospitality Segment
• Education First • Toyota
• Elevenia • Transcosmos • Akmani Legian • Sentul City
• Enkei • Uniqlo • Aston Sentul Lake Bogor • Hotel Neo Bogor
• GT Radial • Vivo Smart Phone • Aston Hotel Bogor • RS Sentra Medika Bogor
• Hanwa • Wework • Alana Hotel Bogor • Hotel 101 Bogor
• HKS • Wifiku • MNC Lido Hotel
• Hollit International • Yupi Indonesia
• Jelly Gum • Zinus
• Kansai Paint

Government Segment Education Segment

• Kementrian Koordinator Bidang • Bappeda Litbang • Institut Agama Islam Negeri Kediri • Sekolah Tinggi Meteorologi
Perekonomian RI • Polda Lampung • Institut Agama Islam Negeri Kudus Klimatologi Dan Geofisika
• Kementerian Pendayagunaan Aparatur • Reya Asuransi Nasional Indonesia • Institut Agama Islam Negeri Salatiga • Universitas Djuanda Bogor
Negara dan Reformasi Birokrasi RI • RS Otak Nasional • Sekolah Tinggi Ekonomi Islam Tazkia • Universitas Muria Kudus
• Diskominfo Kabupaten Bogor • Sekda Kabupaten Asmat • Sekolah Tinggi Ilmu Kesehatan Cendikia • Universitas PGRI Semarang
• Diskominfo Kota Bogor • Polda Bali Utama Kudus • Universitas Sultan Agung Tirtayasa
• Badan Pendapatan Daerah Provinsi • Dinas Binda Marga Provinsi
Jawa Barat DKI Jakarta
• Diskominfo Kabupaten Bolaang • Bakamla RI
Mongondo
• Permodalan Nasional

47 Our Customers Our Customeres 48


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Our Our
Partners Office

• APJII • Infinera Head Office Bandung


• Century Link • Juniper Networks Jl. Mayor Oking No. 89 KM 2 Graha Bumiputra/BBU Bandung,
Cibinong Bogor 16918 Asia Afrika No. 141 149
• Equinix • NTT Communications
Telp. (021) 3973 9090 (hunting) 40112 Bandung Indonesia
• Facebook • SAP
• Google • Singtel
• HKix • Telia Company Jakarta Semarang
Graha Dirgantara Jl. Raya Protokol Jl. Gajah Raya No.90D,
Halim Perdanakusuma No.8, GF Sambirejo , Kec . Gayamsari , Kota
Unit A, Jakarta Timur, Jakarta 13610 Semarang, Jawa Tengah 50249
Telp. (021) 3973 9090 (hunting) Telp. (021) 3973 9090 (hunting)

Technology Partners Medan Surabaya


Jl. Gagak Hitam No. 34, Kel . Tj Rejo, Intiland Tower, Jl. Panglima

• APC • Fortinet • Supermicro Kec . Sunggal , Medan 20122 Sudirman No.101 103, Embong

• HP Aruba Networks • Teltonika Telp. (061) 8881 7213 Kaliasin , Kec . Genteng , Kota
• Arista
Telp. (021) 3973 9090 (hunting) Surabaya, Jawa Timur 60271
• CCSI • Huawei • Ubiquiti
• Cisco • Jembo Cable • Vertiv
• Juniper Networks • YOFC Serang Bali
• Dell
• ZTE Jl. Trip Jamaksari No.3, Jl. Kubu Gunung Tegal Jaya, Dalung
• Eaton • Ransnet
Sumurpecung, Kec. Serang, Kota Kuta Utara, Badung , Bali
• Exfo • Ruckus
Serang, Banten 42118 Telp. (0361) 907 9274
• Extreme • Ruijie Telp. (021) 3973 9090 (hunting) Telp. (021) 3973 9090 (hunting)

49 Our Partners Our Office 50


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