PART 1

1.
(A) The woman is closing a window.
(B) The woman is setting down some bags.
(C) The woman is adjusting her coat.
(D) The woman is leaving a store.

2.
(A) They are installing flooring in a room.
(B) Supplies are leaning against a wall.
(C) Some carpeting is being torn out.
(D) They are climbing a set of steps.

3.
(A) Lamps have been set up on the floor.
(B) Necklaces are being tried on by some customers.
(C) Jewelry is being arranged in a window display.
(D) Cases in a store have been filled with merchandise.

4.
(A) A cabinet is being filled with items.
(B) A piece of furniture is being dusted.
(C) The woman is hanging up a clock.
(D) The woman is folding a hand towel.

5.
(A) Structures have been built near a hillside.
(B) Passengers are boarding vessels from the dock.
(C) A passenger boat is sailing out to sea.
(D) A flag has been attached to a pole.

6.
(A) A musician is performing for a crowd.
(B) A cable is being plugged into a wall outlet.
(C) The man has a guitar strapped to his shoulder.
(D) Equipment is resting on an elevated platform.

PART 2
7. When does the mail usually arrive?
(A) No, it’s Sunday today.
(B) By noon at the latest.
(C) To Memphis.
8. Who should I contact about my overtime pay?
(A) The accounting manager.
(B) On your monthly salary.
(C) An extra few hours.

9. Did Alanna request these documents again?

(A) Please leave them on my desk.
(B) Actually, it was John this time.
(C) I documented all of my changes.

10. When is the job application due?

(A) We need it by Wednesday.
(B) In the personnel department.
(C) At Metro Corporation.

11. You haven’t seen the guest list for the party, have you?
(A) Let’s invite Steven Tyler.
(B) Didn’t I give it back to you?
(C) Thanks. I’ll see you there.

12. Won’t you be at the company picnic on Saturday?

(A) The riverside park.
(B) Most of the employees.
(C) No, I’ll be out of town.

13. Why are you moving out west to Los Angeles?

(A) For a business opportunity.
(B) It’s a really long movie.
(C) In three weeks.

14. Do you exercise outdoors or in a gym?

(A) It’s been postponed.
(B) An annual membership.
(C) Both, actually.
15. My interview is on the opposite side of the city.
(A) Actually, I prefer living outside the city.
(B) Well, I’m sorry you don’t share my view.
(C) You should make sure you set off early.

16. How did you calculate these monthly expenses?

(A) During November.
(B) I’ll show you my figures.
(C) I’m sorry they’re so late.

17. Wasn’t the new cell phone model released last week?
(A) The launch was delayed.
(B) I just signed a new lease.
(C) It has many impressive features.

18. Should I file these financial statements, or do you want to see them?
(A) You can leave them on my desk.
(B) I stayed up late last night with a stack of files.
(C) He said they were.

19. How do I make an external call from my room?

(A) Yes, I called a colleague.
(B) Press the star button first.
(C) No, there’s no phone here.

20. You can’t get us better seats at the concert, can you?
(A) We had a great view.
(B) A new leather sofa.
(C) No, it’s totally sold out.

21. Why don’t you rent a car during the conference in Seattle?
(A) Because I attended last year.
(B) I don’t think it is necessary.
(C) No, this is my first time here.

22. Are you reading this newspaper?

(A) Yes, I heard the same.
(B) You can take it.
(C) On the front page.
23. I really need the seating plan for the party.
(A) The CEO’s retirement.
(B) There are many seats available.
(C) I’ll send it right away.

24. Who will handle negotiations with the Chinese investors?

(A) Everything went well.
(B) At the Shanghai office.
(C) We’re still not sure.

25. What happened at the training session yesterday?

(A) That train was delayed.
(B) I wasn’t there either.
(C) No, it’s on Friday.

26. Is there a free parking lot where I can leave my car?

(A) That’s great value for the money.
(B) I left my jacket in there.
(C) Yes, but it’s usually full.

27. The welcome dinner for the new manager is on Monday.

(A) I can manage it by myself.
(B) Mr. Lincoln can tell you.
(C) That’s not what I heard.

28. Why is our Web site still not online?

(A) It shows all our products.
(B) It’s quick and easy.
(C) You can’t access it?

29. What did you think about the keynote speaker?

(A) I thought he made some good points.
(B) Thanks, I’d be honored to.
(C) To speak at the upcoming conference.
 30. Is our packing machine functioning again?
(A) In the manufacturing plant.
(B) I’m afraid it’s still broken.
(C) Yes, it’s our best-selling model.

31. I’m going to ask our neighbors to turn down their television.
(A) On Channel 5.
(B) It is a little loud.
(C) I prefer this TV model.

PART 3
32-34
W: Excuse me, I made a reservation earlier for six people, but the table you
32

gave us only seats four. There must’ve been a mistake.

M: Oh, let me fix that for you. We’ll just pull over another table and a couple of
chairs.
W: I appreciate it. I also need to make a request for some vegetarian options. Could
33

I speak to the chef about altering some of the dishes?

M: Yes, but you’ll have to wait a little while. The supply truck just arrived with
34

today’s fresh produce, and the chef is overseeing the delivery.

35-37
M: Well, Ms. Feeney, I’m almost finished setting everything up for you. How do
35

the paintings look? Are you happy with the positions I chose?
W: The paintings look great! But can you remove the price stickers from them?
36 35

If anyone wants to buy my work, I’d like them to speak to me directly.

M: No problem. And, I could put up a notice at the main entrance of the gallery. That
way, people will know they should ask you about any purchases.
W: Thanks, Mark. But first I’d like you to call the caterer to make sure they’re
37

ready to deliver the food for this evening.

38-40
W: Hi, Hamish. I just read your memo about the sales department luncheon at
38

12:30 this Thursday. But, I’ll still be interviewing candidates for the receptionist
job at that time.
M: Oh, I didn’t know about that. Aren’t you going to have a lunch break then?
W: I was just going to grab a quick bite in the cafeteria. Can’t you reschedule the
39

luncheon for another day?

M: I suppose we could wait until next week. It would certainly be better if we could
all enjoy it together. I’ll e-mail the staff and tell them about the change of plan.
40
41-43
W: So, Mr. Hirst, would you like to sign up for next week’s yoga class, too?
41

M1: Definitely, but I’m not sure if I’ll be available. I’ll check my schedule at work
tomorrow.
W: No problem. By the way, if you have a gym membership, you can sign up for
42

exercise classes on our Web site. It’s really quick and easy.
M1: Oh, that would be a great idea! Can I get a membership right now?
W: Sure, but Jason handles new members. Jason… can you help Mr. Hirst to sign up
for a membership?
M2: Of course. Now, would you like to apply for the 3-month, 6-month, or one-year
plan?
M1: I’ll take the full year, thanks.
M2: OK. Please fill out this form completely. I’ll be right back with your
43

complimentary water bottle.

44-46
M: Sally, I have some ideas about our company’s trip to Thailand this
44

November. We need to start planning activities for our employees.

W: Well, the resort we’re staying in has tennis and squash courts. But, it’s not in a
45

great location. It’s really far from the water park and the beach.
M: You know, it’s not too late. We could still find a better place that’s closer to
46

the beach.
W: You’re right. We might lose our deposit, but it would be worth it in the end.

47-49
W: Chris, Mr. Stewart just e-mailed me about the work he requested. He wants us
47

to plant roses instead of tulips in his garden, and he’d like us to construct a fish
pond, too.
M: Okay. That’s a lot more work than he originally asked for. Did you change the
deadline?
W: Actually, I forgot to mention that to him. So I guess the deadline remains the
same: June 16th.
M: There’s no chance of us finishing the pond by then. We’ll need at least an
48

extra two days.

W: How about we talk to the client about it when he comes in tomorrow to make
49

his initial payment?

M: Yes, let’s do that. He’ll be here sometime in the morning.
50-52
M: Good afternoon. My colleague told me that you’d like to return this electric fan. 50

Did you bring your receipt?

W: Yes, hold on. Hmm… Oh, I can’t find it! I must have left it at home.
50

M: Well, it’s the store’s policy that we need a proof of purchase in order to
51

accept returned products. I’m afraid I can’t do anything about that.

W: Oh, I see. Well, I don’t live too far from here. I’m sure I can get back here
52

before the store closes.

M: I’ll be waiting. You can leave the electric fan here with me for now.

53-55
W: Hello, Mr. Torrance. It’s my pleasure to welcome you to Renton Manufacturing. 53

This will be our first safety inspection since opening the factory, but we’re sure
you’ll be impressed with our facility.
M: Well, I’m looking forward to being shown around this morning. I’m 54

particularly interested in checking your paint spraying machine.

W: Sure, it’s in perfect working condition. Why does that interest you?
M: Well, those machines tend to break quite quickly. I’ll give it a thorough check to
ensure it’s still working perfectly.
W: Okay, thanks. Before we go onto the factory floor, I’ll get you a helmet.
55

Everyone is required to wear one to protect their head.

56-58
W: Hi, Tom and Oliver. Thanks for agreeing to this short meeting. The CEO has
56

decided to update our conference rooms, so a decorating firm will arrive

tomorrow to begin renovations.
M1: That’s good to hear. Those rooms really need some improvement.
W: I agree. So, Tom, I’ll need some staff to clear all the tables, chairs, and equipment
out of those rooms.
M1: Okay, I’ll ask a couple of members from my team to handle that.
W: Great. I appreciate it.
M2: Are the rooms being renovated because of the big presentation we’re giving
57

to our new client next month? I guess we want to make a good impression.
W: That’s right, Oliver. Now, I’d like you to meet with the decorating team at lunch
time tomorrow and take them to our cafeteria.
M2: Sure. When should I do that? Around 12?
W: I’m not exactly sure. I’ll take a look at their work schedule and let you know
58

soon.
59-61
W: It’s really nice to welcome you to our studio, Mr. Sandro. I’m sure the
viewers of Interior Magic will love to hear all your tips on how to decorate their
rooms.
M: Well, I’ll be happy to share my expertise. There are many affordable ways to
make your home more beautiful. I’ll talk about arranging furniture and choosing the
right colors of paint.
W: I’m looking forward to hearing about it. And, I heard you’ll be publishing your
very first book this summer.
M: That’s right! It should hit the shelves in all bookstores this August.

62-64
M: Thanks for calling Marbles Restaurant. What can I do for you?
W: Hello. I was in your restaurant with my friend at lunchtime, and I just checked the
receipt and saw that I was charged for a dessert we didn’t order.
M: I’m sorry to hear that. Can you tell me your name, please?
62

W: Sure, it’s Greta Foster. I reserved a table for two for noon.
M: Okay, I found a copy of your meal receipt. I see you were billed for a sundae and
a piece of cake.
W: Yes, but we didn’t order any cake, so I’d like that amount to be refunded.
63

M: I understand. But, I’m afraid you’ll need to stop by the restaurant with the
64

credit card you used before I can process the refund for you.

65-67
M: I’m sure our catering company will attract a lot of new customers at the
65

business convention this weekend. It really should boost our profits.

W: I hope so! Oh, I was wondering about our plan… So, you’ll represent us at our
66

exhibitor booth on the first day of the event, and I’ll do it on the second day, right?
M: Exactly. We also need to put up our booth the day before the event, and take it
down the day after, but I already asked some of our part-time workers to do that for
us.
W: That’s great. I’ll have a word with them in advance to make sure they
67

understand what to do. This is a nice opportunity for us, so we don’t want to make
any mistakes.

68-70
M: Welcome to Nioh Gallery of Japanese Art. Do you need some help?
W: Hello. Yes, a friend told me that Professor McDonald is giving a lecture on
68

16th century art at 2 P.M. Can you tell me where to go?

M: Certainly. So, you’re standing in the photography exhibition right now. You
69

need to go through the door over there, and then go through the next room. The
talk is taking place in the room after the sculpture exhibition.
W: Thanks for your help. Also, do you have any maps of the gallery?
70

M: We normally do, but I’m afraid we’ve run out. Don’t worry… I’m sure you’ll
70

have no trouble finding your way around.

 32 B 42 B 52 B
33 A 43 C 53 A
34 A 44 C 54 D
35 B 45 B 55 C
36 C 46 D 56 C
37 C 47 A 57 A
38 B 48 B 58 D
39 B 49 C 59 A
40 A 50 A 60 A
41 C 51 D 61 C

PART 4
71-73
Attention, all customers! You have probably seen the promotional posters advertising
that today is the first day of our special summer sale. Many of our fiction books in
71 72

Section 2-A are available for half price right now, so make sure you check them
out. We have a wide range of best-selling novels from all kinds of genres. Also, if 73

you are planning to sign up for the creative writing classes we’re starting in fall,
make sure you register by July 31, as space is limited. Remember, the instructor is
the popular novelist Giles Brand, so this is a great opportunity to learn from someone
with a great deal of experience. Thanks for visiting us here at Good Reads.

74-76
Hello, Andy. This is Caroline from Adrenaline Fitness. I listened to your message
74

about your gym membership. You’re right… It did run out at the end of last
75

month, so you’ll need to register again. The good news is that we still have all your
details in our database, so you won’t have to fill out any forms or attend an orientation
session. All you need to do is visit our accounting office and pay the appropriate
76

fee, depending on whether you want to sign up for six months or one year. If you have
any difficulties, you can reach me at 555-3899.

77-79
You’re listening to World Today on MPR Radio, and I’m you’re host, Lisa Doyle.
I’m here at the Global Technology Convention, and I’ll be bringing you news on
some exciting new products. Today, I’ve been testing out some new graphic
77

design software created by Kelley Technologies. The thing that makes this
78

program so unique is that it can be downloaded from the company’s Web site at
no cost. However, if a user wants to unlock the program’s more advanced features,
they’ll have to make a donation of at least fifty dollars to a charity associated with
Kelley Technologies. You should take a look at the company’s Web site to find
79

out more information.

80-82
80
Welcome to this year’s beauty and skincare trade show, and thanks for attending
my talk. As a product designer for a leading cosmetics company, I have some advice
for those of you who develop beauty products. A lot of companies make the
81

mistake of listening only to employees when it comes to making decisions on

product design. This isn’t always effective. Your customers spend a lot on your
products. As such, they probably know more about them than anyone else. So, reach
81

out to them and find out what it is they like about your products, and how they
think you can improve them. Here, take this sample survey. You can use this to
82

gain valuable information about effective product design.

83-85
I really appreciate all of you coming in early for this urgent staff meeting. I have a
83

couple of important issues to discuss before we open the coffee shop this
morning. First of all, a work team will be arriving any minute now to install some
new machines. I have already asked them to work fast and try to avoid any
84

inconvenience, but... please be patient. Hopefully they’ll be finished by around 10

A.M. Also, don’t forget to give customers a free cookie whenever they spend 10
85

dollars or more. This is part of our winter promotion, which officially begins today.

86-88
It’s almost time to begin our tour of Excelo Sportswear’s factory. I’m looking
86

forward to showing you the methods we use to design and produce our hugely
popular Excelo running shoes, and also how we manage to keep up with consumer
trends in the market. Excelo is now the leading sports shoe manufacturer in Europe
and North America, and we hope to achieve similar success in Asia over the next few
years. After lunch, you’ll hear from Joshua Pearson, the head of the market
87

research team here at Excelo. He will describe how we manage to predict what
features our customers will like. Please stay together and do not wander off
88

during the tour, as it is easy to get lost in the facility. Okay, let’s begin the tour!

89-91
Thanks for coming, everyone. Tonight’s performance is a very special one, as it’s
89

my 500th concert since starting my career. To celebrate, I’ll be playing all the most
well-known hits from my albums. I’m afraid we’re a bit late in getting started
90

due to a malfunction affecting the sound system. I’m really sorry… While you wait
for the engineers to fix the problem, feel free to check out my merchandise at the back
of the hall. I have a big selection of T-shirts and posters. Everything is a lot
91

cheaper here than it is in the stores. And, I’ll be signing items at the end.
 92-94
I’d like to start this meeting by offering my congratulations to all of you. You made
92

more sales over this past year than we expected, and as a result, our solar panels
are now the most popular alternative energy devices in the country. You sold panels
to more than three hundred thousand customers, which is almost double of what we
had predicted. According to the feedback we received from these new customers, they
are very happy that our panels significantly lower their home heating and
93

electricity bills. So, to thank you all for your hard work, the board members have
94

authorized me to take you on a trip to Cuba next month. You all deserve it.

95-97
During today’s marketing team meeting, I’d like to discuss some details regarding
95

our first ever ice cream bar, which will be sold in retail stores nationwide starting next
year. Our containers of ice cream are continuing to sell well, and you can see on this
chart what our best selling flavors of ice cream are. Of course, our new product
96

will also be our most popular flavor on the chart, before we start discussing the
advertising campaign we need to create for the new product, I’d like you to talk
97

among yourselves and decide how much you think the product should cost. Then,
you can let me know your opinions.

98-100
Well, everyone, after months of hard work and preparation, we are almost ready to
98

open the science museum. As you know, we will celebrate the opening with a
special event this Saturday. This is sure to attract a large number of visitors to the
museum, so we all need to be prepared. Please remember to wear the work
99

uniforms that we handed out to you yesterday, so that visitors can easily identify you
as employees. Oh, and I almost forgot. I want a few of you to hand out pamphlets
100

on Saturday morning to publicize the opening. There aren’t normally many people
outside the main hall at that time, so I suggest handing out pamphlets to shoppers
100

in front of our theater building.

71 C 81 C 91 D

62 A 72 B 82 D 92 B

63 C 73 B 83 C 93 D

64 A 74 A 84 A 94 A

65 C 75 D 85 D 95 B

66 B 76 B 86 B 96 D
67 C 77 A 87 A 97 A

68 D 78 A 88 B 98 A

69 D 79 B 89 C 99 C

70 A 80 A 90 A 100 D