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Oralcom-Lecture W4

The document discusses strategies to avoid communication breakdown, including keeping focused, speaking intelligibly, listening with ears and eyes, minimizing distractions, being specific, not jumping to conclusions, using the 7Cs of effective communication (completeness, conciseness, consideration, concreteness, courtesy, clearness, correctness), and using helpful expressions.

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Mary Quella Olaseman Ochea
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14 views3 pages

Oralcom-Lecture W4

The document discusses strategies to avoid communication breakdown, including keeping focused, speaking intelligibly, listening with ears and eyes, minimizing distractions, being specific, not jumping to conclusions, using the 7Cs of effective communication (completeness, conciseness, consideration, concreteness, courtesy, clearness, correctness), and using helpful expressions.

Uploaded by

Mary Quella Olaseman Ochea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Topic: Strategies in Order to Avoid Communication Breakdown ORALCOM 11 WEEK 4

Date: August 28-Sept. 01, 2023


Learning Objectives:

Discussion
A smooth and successful communication transaction may result if we follow the strategies to
avoid communication breakdown. Communication becomes successful if and only if our
communication goal is achieved, that is, an understanding is reached and a relationship is built or
maintained.
1. Be a positive thinker.
Positivity welcomes good vibes
2. Use appropriate language.
3. Give and accept feedback.

Here are some strategies to avoid communication breakdown (Quipper n.d.).


1. Keep Focused
One way of being focused is to put in mind the purpose communication. As a speaker identify
your purpose for speaking and as a listener find the speaker’s purpose thru his/her verbal and non-
verbal cues.

2. Speak Intelligibly
Speaking intelligibly or clearly means using the appropriate speaking volume, pitch rate,
proper enunciation, stress, and acceptable pronunciation. We speak in order to be understood.

3. Listen with your Ears and Eyes


Pay attention to verbal and non-verbal message. Effective communication depends on what
people say and how they say it.

4. Minimize Distractions
Look for a place where you can minimize distractions or noise like closed area, empty room, or
quiet places. Lessening the cause for confusion means giving more room to focus and concentrate.

5. Be Specific
Use simple and concise words as much as possible in delivering a message. Being specific
means being particular and direct to the point.

6. Do not Jump to Conclusions


Before you give your comments and judgement, be sure that you have listened attentively to
the speaker. Conclusions should be drawn after a thorough analysis of point given or information
received.

Tips on How to Avoid Communication Breakdown


Broom, Cutlip and Center (2012) listed the 7Cs of Effective Communication in their book
Effective Public Relations. These are Completeness, Conciseness, Consideration, Concreteness,
Courtesy, Clearness, and Correctness.

Concreteness
Effective communication is backed up by facts, figures, and real-life examples or situations.
This will make the receiver to understand the message better.

Consideration
In order to be effective, the speaker should give high regard and courtesy to audience’s
background information such as his/her culture, education, religion, status, mood, feelings, and
needs. This will result in building rapport or connection with the audience.

Conciseness
The message should be direct or straight to the point and should be expressed in the least
possible number of words. Irrelevant information should not be included.

Completeness
It is important to whole communication process. The speaker should include everything that
the receiver needs to hear, respond, react, or evaluate properly. S/he should be able to convey all
pertinent details so listener or audience will be able to grasp the intended message.

Courtesy
The speaker can show respect to his/her receivers through understanding their culture, values,
and beliefs. The speaker can show respect to the listeners by demonstrating an understanding of
their beliefs, values, and culture. This implies good choice of words and language and a consideration
of the audience’s perspectives and feelings on the part of the sender. Showing courtesy helps create
a positive vibe with the audience. This implies good choice of words and language on the part of the
sender and consideration of audience’s perspectives.

Clearness
It implies the use of simple and specific words to express ideas. When the speaker focuses on
specific ideas, it will not confuse the audience.

Correctness
Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message,
and at the same time it eliminates negative impact on the audience.

Avoiding communication breakdown helps you to be an effective speaker. Below are some strategies
which you can use to avoid breakdown communication. (Quipper n.d.)

Helpful Expressions to Avoid Helpful Expressions


Communication Breakdown Strategies to
Avoid Communication Breakdown
Use helpful expressions to gain time to think “Really”
“Uhmm”
“Uh-huh”
“Anyway”
“Tell me more…”
Give positive remarks or comments “”Sounds good”
“I see what you mean”
Ask for repetition “Can you please what you said?”
“What did you say again?”
“What did you mean, when you say that…”
Check for understanding “So, are you saying that…”
“So, what is your understanding of this?”

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