FA Job Description-LOD and NonLOD

Flight Attendant
HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
At Delta, we move the people who move the world. With an industry-leading global network, we
offer service to 306 destinations in 52 countries on six continents. Recognized as the best in the
business, our Flight Attendants touch the lives of our 180 million annual customers every day.
Keep climbing and join us today with a career as a Flight Attendant.
Our Ideal Candidate:

Do you want to join a stable, profitable company, while building a lasting career with outstanding
flight privileges?
Delta Flight Attendants are safety- and customer-centric professionals who love to be on the go,
help others, and enjoy variety in their work. They are problem solvers and provide a memorable
and positive experience to our customers.
What You Need to Know:
Delta is seeking both English-Speaking and Bilingual Flight Attendants to join the In-Flight
Services team. When completing the application, Bilingual applicants will have the option to apply
as a Bilingual Flight Attendant, also known as Language of Destination (LOD). You must be fluent
in English and another language to be eligible for the Bilingual Flight Attendant opportunity.
Since our flights operate day and night and all year-round, Flight Attendants must be flexible with
their hours. Shifts include nights, weekends, holidays, and extended hours when needed.
New hires must successfully complete seven weeks of training located at our World Headquarters
in Atlanta, GA. During this time, participants receive a training wage and some meals, as well as
lodging for those who do not live within 2 hours of the training facility.
Once training is complete, Flight Attendants will report to their base to join their 25,000+
colleagues in In-Flight Service. We operate out of 14 bases across the United States including
Atlanta, Boston, Cincinnati, Detroit, Fort Lauderdale/Miami, Honolulu, Los Angeles, Orlando,
Minneapolis, New York, Portland, Seattle, San Francisco, and Salt Lake City. Base options may
differ for Bilingual, or LOD, Flight Attendants.
Key Responsibilities:
• Provide exceptional customer service at an altitude of at least 8,000 feet

• Assist customers in lifting and stowing luggage into overhead bins
• Demonstrate the use of safety and emergency equipment and ensure safety requirements
are met
• Prepare, serve, and sell beverages (including alcohol) and meals (which may include beef,
pork, seafood, peanuts, etc.)
• Answer questions and assist customers when necessary, particularly those with unique needs and
circumstances
• Actively seek to ensure the safety and comfort of customers if an aircraft experiences
delays or hits turbulence
• Administer and coordinate emergency procedures or provide emergency care (e.g.,
performing CPR and basic first aid) when needed
• Respond to and provide clear and accurate directions (verbally and/or non-
verbally) to customers in the event of an emergency
• Make decisions to address issues keeping in line with Delta policies, procedures, and core
values
• Work both independently and as part of a team to accomplish work tasks
• Manage unexpected changes in a time-sensitive and stressful environment
• Practice safety conscious behaviors in all operational processes and procedures
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience,
Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are
our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.
Exploring a career at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental
leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability
and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance,
lactation support, subsidized back-up care, and programs that help with loved ones in all
stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health,
including access to an employee assistance program offering support for you and anyone
in your household, free financial coaching, and extensive resources supporting mental
health
• Domestic and International space-available flight privileges for employees and eligible
family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to
focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to
promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks
such as car and hotel rentals and auto, home, and pet insurance, legal services, and
childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
• Eligibility to work in the U.S.

• Be at least 21 years of age at time of application
• Have a high school diploma or GED
• Ability to speak, read, write, and understand English fluently
• Ability to acquire and keep current a passport and travel documents to freely enter and
exit places where Delta flies. Must have a valid passport with a minimum of 30 months
validity remaining before first day of training. Additionally, non-US passport holders must
be able to produce documents demonstrating their ability to exit and enter the United
States without restriction.
• Complete a pre-employment Department of Transportation (DOT) drug test, and
comprehensive background check, including government-required fingerprint-based
criminal history record check
• Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened
• Ability to open emergency exits and close aircraft doors weighing up to 60 pounds and use
of a food/beverage cart requiring 32lbs of force when pushing or pulling
• Demonstrates that privacy is a priority when handling personal data
• Embraces a diverse set of people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Ability to work flexible hours, including nights, weekends, holidays, and extended hours
when needed
• Ability to work in a physically demanding role which requires frequent standing, walking,
bending, stooping, pushing, pulling, reaching, and lifting (i.e., pushing/pulling beverage or
food carts and lifting and opening emergency aircraft doors)
• Ability to retrieve and store items in the overhead bins which can be as high as 74" from
the floor
• Willingness to accept assignment to any Flight Attendant base after graduation from
training, as dictated by the needs of the operation. Bilingual, or LOD, candidates will be
required to stay within their assigned base for a minimum of 4 years after completing
training.
• Flexibility to relocate or commute (i.e. standby travel) to and from your assigned base
location and able to fly both International and Domestic routes
• Must be willing to change and adapt to meet the demands of the job, including dealing
with scheduling changes on short-notice
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
• 1 or more years of experience in jobs with responsibilities similar to those of a flight

attendant
• Completion of a degree beyond high school or GED preferred

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Flight Attendant

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Our Ideal Candidate:

What You Need to Know:

• Provide exceptional customer service at an altitude of at least 8,000 feet

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

• Competitive salary, industry-leading proﬁt sharing program, and performance incentives

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Eligibility to work in the U.S.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• 1 or more years of experience in jobs with responsibilities similar to those of a flight

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