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SMTV Faq

Multiroom (Smart TV) allows subscribers to stream Astro channels on a second smart TV for RM29.99 monthly with no contract. It supports certain Samsung, LG, Sharp, and Sony smart TV models. Only one Multiroom (Smart TV) subscription is allowed per account, utilizing one of four available concurrencies. Multiroom (Astro Box) costs RM49.99 monthly and requires an Astro box and satellite installation but provides a standalone concurrency without sharing. It also includes access to more channels and third-party apps.

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178 views3 pages

SMTV Faq

Multiroom (Smart TV) allows subscribers to stream Astro channels on a second smart TV for RM29.99 monthly with no contract. It supports certain Samsung, LG, Sharp, and Sony smart TV models. Only one Multiroom (Smart TV) subscription is allowed per account, utilizing one of four available concurrencies. Multiroom (Astro Box) costs RM49.99 monthly and requires an Astro box and satellite installation but provides a standalone concurrency without sharing. It also includes access to more channels and third-party apps.

Uploaded by

Aisha Amaira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1. What is Multiroom (Smart TV)?

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite
Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to
Multiroom (Smart TV) at RM29.99 monthly (subscription price excludes Govt Tax and is
subject to Govt Tax if applicable), and simply download the Astro app on your second TV-
screen and connect to your home Wi-Fi to stream.

The recommended home internet speed for a smooth viewing is 10Mbps.

No contract applies.

2. What are the Smart TV models supported by Multiroom (Smart TV)?


Currently the Multiroom (Smart TV) app is supported on four (4) brands with the
software version listed below:

• Samsung TV 2018 Model and above with OS Tizen 4.0 and above
• LG TV 2018 Model and above with Web OS 4.0 and above
• Sharp Android TV version 8.0 & above
• Sony Android TV version 8.0 & above
• To download the full list, click here.

3. How many Multiroom (Smart TV) can I subscribe?


Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV)
subscription. If you need additional Multiroom access, you may subscribe to Multiroom
(Astro Box). All subscription has to be used within the same location as per the main
subscription.

4. Does the Multiroom (Smart TV) utilise one (1) of my Astro GO concurrency?
Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.
Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch
4 screens at the same time) which is shared across one Smart TV device and 3
mobile/laptop/tablet device(s), for limited period only. The default is 2 concurrency per
Astro account.

5. What is the difference between Multiroom (Astro Box) and Multiroom (Smart TV)?
Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the
regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV)
only requires a Smart TV and no installation needed. Customer can download the Astro app
on the Smart TV and connect to home Wi-Fi to stream.

Multiroom (Smart TV) Multiroom (Astro Box)

Price (exc. govt tax) RM29.99 per month. RM49.99 per month.
Contract No contract applicable. Option of 0, 12, 24 months. This
contract is not auto renewable.

Concurrency Shares the concurrency with Astro Standalone concurrency. No sharing


GO devices. Can watch up to 4 with other devices
screens at the same time

(1 x Smart TV and 3 x mobile/laptop


device)

Entitlement Access Mirrors the entitlement as per main Mirrors the entitlement as per main
subscription excluding access to 3rd subscription including access to 3rd
party apps such as Netflix, Disney+ party apps such as Netflix, Disney+
Hotstar etc. Hotstar (coming soon) etc.

• Customer on Plug & Play setup


with Astro Broadband will not
• Customer on Astro have access to NHK World and
Broadband will not have Radio channels.
access to NHK World, Radio • Customer Plug & Play setup
and 3rd party apps such as without Astro Broadband will
Netflix, Disney+ Hotstar via not have access to NHK World,
Smart TV. Radio, Sky News channels.
Customer without Astro Broadband
will not have access to NHK World,
Radio, Sky News and 3rd party apps
such as Netflix, Disney+ Hotstar via
Smart TV.

6. What are the minimum requirements for each Multiroom type?

Multiroom (Smart TV)


Any active Astro subscriber with a main subscription on new Astro packs (Primary
pack onwards) are able to subscribe to Multiroom (Smart TV) at RM29.99 monthly
(subscription price excludes Govt Tax and is subject to Govt Tax if applicable).

Multiroom (Astro Box)


Any active Astro subscriber with a main subscription of RM100 or more can now
choose to subscribe Multiroom (Astro Box) service at a price of RM49.99 monthly
(subscription price excludes Govt Tax and is subject to Govt Tax if applicable).

Both Multiroom service must be installed at the same registered address as your
main subscription.

7. What type of decoder can I get with Multiroom (Astro Box)?


By default, customers subscribing to Multiroom (Astro Box) are entitled to the Ulti
Box. Customer will be subject to a 24-months contract, or a pro-rated early
termination fee of RM600 shall apply (price excludes Government tax).

Alternatively, the installation of Multiroom (Astro Box) can come complete with an
Ultra Box, provided customer meets the eligibility criteria for Ultra Box. In this case,
you will be subject to a 24-month contract, or a prorated penalty of RM1,000 shall
apply.

8. What is the eligibility criteria to get Multiroom (Astro Box) complete with Ultra
Box?
In order to qualify for installation of Multiroom complete with Ultra Box, customer is
required to have:
• An internet connection at home (recommended >10Mbps)
• Maintain a minimum subscription with a HD+Recording service on your main
Astro subscription.
• If you live in a high-rise building, please call us at 03-7490 8000 to check if
your building can support the Ultra Box. If your high-rise building allows for
the set-up of individual dishes you will be able to upgrade to the Ultra Box,
subject to the criteria above.
• We also recommend a 4K UHD supported TV that is HDCP2.2 compliant to
access the Astro UHD channels.

For more details regarding Ultra Box, please visit www.astro.com.my/ultra

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