Checks-By-Phone

Accept and process check

payments over the phone

Benefits Checks-By-Phone enables merchants to Virtual Terminal

• Businesses of any size can safely accept and process checks from their Web based interface allows processing
accept checks over the phone customers over the phone. through a PC and eliminates the
• Eliminate check handling fees expense of physical terminal hardware.
Guarantee Option
• Funds are ACH’ed Multiple Virtual Terminals/Gateways are
Guaranteed funding is available.
• Guarantee funds when processing supported. Supports multiple users.
Merchant will be funded even if check
through a Gateway
returns. Merchant is required to utilize a See Compatibility Sheet for options.
• Free online reporting
Virtual Terminal to input transactions.
Program Options Online Reporting
• Checks-By-Phone Virtual Terminal (Not available for File Processing) Web based reporting provides full
• File processing transaction tracking with many features.
• Software and gateway integrations Program Options Reconcile billing, view statements,
transaction history, fast access to batch
Verification detail and much more.
A sophisticated fraud detection service
Markets Served
that verifies consumer against a national
• Utility Services:
negative database for outstanding
Water, Power, Phone, Cable
returned checks.
• Insurance Offices
Recording Service Option • Call Centers:
Use your own recording service, or our Sales, Customer Service, and Bill
hosted voice authorization recording Payment call centers
services are available at competitive
rates.
Application in the Checks-By-Phone
Service Agreement package.
Checks By Phone Program Information

Three Options for Submitting Transactions

Checks-By-Phone File Processing Certify Merchant
Virtual Terminal Software to Processor
• Guarantee / Non-Guarantee • Non-Guarantee Only • Guarantee / Non-Guarantee
• Merchant uses an online web interface to • Merchant transmits a batch file with • Merchant codes their existing Gateway
initiate each transaction. consumer transactions to processor. or Shopping Cart to connect to processor
• Virtual Terminal supports all major • Processor provides data specs using web services API.
internet browsers. • File Processing supports multiple file • Processor provides data specs
formats and transmission methods. • Merchant will code internal system to
communicate with processor
• Recommended for large merchants with
internal IT resources

Merchant Options for Voice Authorization Recording

Note: If merchant does not record verbal authorization, then the customer’s written authorization is required.

Existing Voice Recording Systems Checks-By-Phone Recording Service

• Merchant may utilize existing voice recording system. • Processor provides merchant with authorization
• Refer to Sample Script for required recorded information recording service.
• Processor may request copies of authorization • Additional fees apply:
recordings regularly. $0.30 / minute, $25 Recording Service Monthly Fee.

Intiating a Transaction
1. Customer calls merchant to make check payment by phone.
2. Merchant MUST obtain customer’s recorded verbal or signed written authorization form.
3. Merchant enters customer’s information and amount of payment/sale in the Checks-By-Phone virtual terminal.
4. Merchant retains customer information (voice or written authorization) for two (2) years. If using the hosted
recording service,“.wav” files will be automatically saved and stored for the required time period.
5. Transaction will decline if verification determines the customer is flagged in the national negative database for
outstanding returned checks.

Merchant Funding & Guarantee

• Funds are electronically deposited in merchant’s account in 7 business days.
• Maximum check limit of $1,000. (Inquire with the Sales Department for higher check limits.)
• Program can be configured for Guarantee or Non-Guarantee.

Setup Requirements
Merchant Guidelines
• Checks-By-Phone Merchant Agreement
• Use a certified Checks-By-Phone virtual terminal or establish
• Copy of merchant’s Voided Check
File Processing procedure
• Merchant Information Form
• Process only personal checks
• Sample of merchant’s sales materials
• Merchant must obtain authorization by either recorded verbal
• Copy of merchant’s warranty/refund policy
authorization or a signed ACH Authorization Form
• Copy of Phone Authorization Script or written authorization
• No outbound telemarketing calls to customers unless there is
• Recording Service Agreement (if applicable)
a pre-existing relationship with the consumer

Demo Site
For a demonstration of the Checks-By-Phone virtual terminal visit www.Demo.EFTchecks.com
Username: democheckbyphone Password: 123letmein
Restriction of Use
Processor’s Checks-By-Phone Service is not applicable for Telemarketing businesses (or the like) in which the primary function of the business is outbound sales calls. Unacceptable businesses for this program include Cold-
Calling, “Boiler Rooms,” Mail Order Marketing, Credit Repair and/or Credit Establishment Opportunities, Vacation and/or Benefit Packages, and Investment Opportunity Operations in which there is no pre-existing relationship
between the Merchant and the Consumer whereby Merchant is engaging primarily in Outbound Call and/or Outbound Mail activity to initiate a Checks-By-Phone transaction. If Merchant violates this agreement by participating in
such business practices, Processor shall immediately hold all merchant’s funds, cancel this agreement, debit Merchant’s account for all returns, and take other legal action as deemed necessary by Processor’s legal counsel, the
Federal Trade Commission, and The United States Postmaster General, and/or NACHA (National Automated Clearing House).
©2009 SPS EFT 2/20/14