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CVP VVB Java Tomcat and Informix Default Versions and Upgrade Procedures

This document provides default version and upgrade guidelines for Java, Tomcat, and Informix used in Cisco Customer Voice Portal (CVP) and Virtualized Voice Browser (VVB). It describes the processes that rely on each component and their purposes. The default versions for each product release are listed. Upgrade guidelines specify that major upgrades are not supported, minor upgrades require testing, and Informix upgrades require a patch from Cisco.

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196 views4 pages

CVP VVB Java Tomcat and Informix Default Versions and Upgrade Procedures

This document provides default version and upgrade guidelines for Java, Tomcat, and Informix used in Cisco Customer Voice Portal (CVP) and Virtualized Voice Browser (VVB). It describes the processes that rely on each component and their purposes. The default versions for each product release are listed. Upgrade guidelines specify that major upgrades are not supported, minor upgrades require testing, and Informix upgrades require a patch from Cisco.

Uploaded by

Engin Kartal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CVP & VVB Java, Tomcat and Informix

Default Versions and Upgrade Procedures


Contents
Introduction
Prerequisites
Requirements
Components Used
CVP
CVP Processes and Their Purposes
Java
Tomcat

Informix Dynamic Server


CVP Default Versions
Upgrade Guidelines
Java
Tomcat
Informix Dynamic Server
VVB
Processes and Their Purposes
VVB Default Versions
Upgrade Guidelines

Introduction
This document describes supported versions of Java, Tomcat and Informix for CVP and VVB, also
provides references to proper upgrade procedures.

Prerequisites
Requirements

Cisco recommends that you have knowledge of these topics:

● Customer Voice Portal (CVP)


● Virtualized Voice Browser (VVB)

Components Used

The information in this document is based on these software versions:


● CVP 11.5(1), 11.6(1), 12.0(1)
● VVB 11.6(1), 12.0(1)
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, ensure that you understand the potential impact of any command.

CVP
CVP Processes and Their Purposes

● JavaCVP Applications, primarily Call Server, Voice Extensible Markup Language (VXML)
Server, WebServices Manager or OPSConsole Server, are java based applications and they
need Java runtime Environment (JRE) for execution.Any functionality breakage of JRE can
impact the Call Service, Standalone VXML Server Service or Operations Console
Service.Misconfiguration of java can cause security related issues even though the services
are up and running.

● TomcatThese instances of Tomcat run on CVP server and depend upon the type of
deployment:
- Cisco CVP CallServer hosted by C:\Cisco\CVP\CallServer\Tomcat on CallServer.

- Cisco CVP VXMLServer hosted by C:\Cisco\CVP\VXMLServer\Tomcat on VXML Server.

- Cisco CVP CallServer hosted by C:\Cisco\CVP\CallServer\Tomcat on Reporting Server.

- Cisco CVP WebservicesManager hosted by C:\Cisco\CVP\wsm\Server\Tomcat on all


CVP Servers.

- Cisco CVP OPSConsoleServer hosted by C:\Cisco\CVP\OPSConsoleServer\Tomcat on


Operations Console Server.

● Informix Dynamic ServerIt is the Database used by CVP Reporting Server to store all
Reporting Data (i.e. VXML and Call Data).

CVP Default Versions


Version Product Default Version
11.5(1) Java (JRE) 1.7.0_67-b01
Tomcat 8.0.33
Informix Informix Dynamic Server 12.10.FC3

11.6(1) Java (JRE) 1.7.0_121-b31


Tomcat 8.0.33
Informix Informix Dynamic Server 12.10.FC3

12.0(1) Java (JRE) 1.8.0_172-b11


Tomcat 9.0.8
Informix Informix Dynamic Server 12.10.FC3

12.5(1) Java (JRE) 1.8.0_202-b08


Tomcat 9.0.21
Informix Informix Dynamic server 14.10 FC1

Upgrade Guidelines

Java

Caution: Major upgrades (i.e 1.8 -> 1.9) are not supported.

Minor upgrades ( i.e 1.8.172 -> 1.8.192) are supported and the procedure can be found here.

Note: You must take adequate responsibility of doing proper tests before upgrading Java
minor versions. Read the Java Release notes to determine if any dependent component for
CVP is obsoleted in new java version. Example: If any cipher or algorithm used for security is
obsoleted.

Caution: After the JRE update, copy these 3 files from C:\Cisco\CVP\jre\bin\client to
C:\Cisco\CVP\jre\bin\server folder:
classes.jsa
jvm.dll
xusage.txt
The client folder shows after doing the JRE update and you need to move these 3 files to
server folder so the VXML Service service can start.

Tomcat

Caution: Major upgrades (i.e 8.0 -> 8.5 or 9.0) are not supported.

Minor upgrades ( i.e 8.0.24 -> 8.0.33 ) are supported and the procedure can be found here.

Informix Dynamic Server

Caution: Major and Minor Upgrade of Informix is currently not supported unless Informix
vulnerabilities have been identified and a patch has been released by Informix.

Upgrade to minor version of Informix (FC13) now supported to address the defect
(https://cdetsng.cisco.com/summary/#/defect/CSCvm74652) .

If you are experiencing Informix vulnerabilities contact Cisco TAC.

VVB
Processes and Their Purposes

● Java: Virtualized Voice Browser (VVB) Engine runs on JRE


● Tomcat: Hosts the webservice which is required for VVB to run
● Informix: Used for internal DB

VVB Default Versions


Versi Produc Default
on t Version
11.6( Java
1.7.0_131-b12
1) (JRE)
Tomcat 7.0.72
Informi
12.10.UC7X3
x

12.0( Java Open


1) (JRE) JDK 1.7.0_181
Tomcat 7.0.85
Informi
12.10.UC9W1
x

12.5( Java
1.7.0_231
1) (JRE)
Tomcat 7.0.94
Informi 12.10.UC9W1
x X3

Upgrade Guidelines

VVB does not support any manual way or through ES/ET java/ tomcat/ informix upgrade. It
can only be accommodated through the release cycle.

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