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MFA Guide

This document provides instructions for setting up and using multi-factor authentication for access to Siemens Energy applications. It describes the importance of MFA for securing access and protecting data. Users can set up MFA using the Microsoft Authenticator app or text/call methods on their mobile phone. The guide outlines the step-by-step process for configuration and explains the options for approving or verifying authentication requests on subsequent logins. Additional support contact details are also provided.

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Jonas
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118 views10 pages

MFA Guide

This document provides instructions for setting up and using multi-factor authentication for access to Siemens Energy applications. It describes the importance of MFA for securing access and protecting data. Users can set up MFA using the Microsoft Authenticator app or text/call methods on their mobile phone. The guide outlines the step-by-step process for configuration and explains the options for approving or verifying authentication requests on subsequent logins. Additional support contact details are also provided.

Uploaded by

Jonas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Last update: August 29, 2023

Version 2.0

User Guide
Multi-Factor Authentication (MFA)

| General information

1. What is Multi-Factor Authentication (MFA)?


2. Why is MFA Important?
3. Methods of MFA

| Instructions

4. How to set up your MFA?


4.1 Microsoft Authenticator App
4.2 Phone Option

5. How to use MFA?


5.1 Using Microsoft Authenticator App as your MFA method
Option 1: Approve a request (Recommended)
Option 2: Verification code
5.2 Using your Mobile Phone as the MFA method
Option 3: Text (SMS)
Option 4: Call

| Additional support

6. Where to find more information and get support

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Last update: August 29, 2023
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User Guide
Multi-Factor Authentication (MFA)

| General information

1. What is Multi-Factor Authentication (MFA)


Multi-Factor Authentication (MFA) is an authentication process that combines at least two
credentials for a secure registration process. It ensures safe access to Siemens Energy
network and systems for identity verification, thereby hampering identity thefts.

2. Why is MFA Important?


The MFA process serves to effectively increase authentication security and protection against
unauthorized access to Siemens Energy data or applications, consequently protecting our
clients and partners as well.
According to the new Siemens Energy cybersecurity standards, all our applications require
Multi-Factor Authentication to grant access, and the authentication will be requested using
MFA methods when you log in to the Siemens Energy applications*.
* If you are already signed into your organization’s Azure Account, this sign-in can be passed
through and you will only be required to confirm your identity with the second factor you
configured for Siemens Energy.

3. Methods of MFA
You will need to use a mobile phone for the following authentication methods (except for
Receiving a Call, which can be done via landline as well).
• Microsoft Authenticator App: There are two options to authenticate via the app.
• “Approve a request” (recommended option): You need to enter the number
shown on your login page in the app.
• “Verification code”: You need to enter the verification code shown in the app on
the login page.
• Text: You receive a verification code by text message. The verification code needs to be
entered for the authentication to be successful.
• Call: You receive an automated phone call. After successfully answering the call, you need
to press the “#” button to authenticate yourself.

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Manuals
Multi-Factor Authentication (MFA)

How to set up your MFA


There are two MFA methods: one is the Microsoft Authenticator app and the other is the
phone option. You can choose either method when setting up your MFA.

When you log in to Siemens Energy applications, MFA authentication will be needed.*
The first time you log in, you will be required to set up your MFA. This configuration happens
the very first time only. See below for how to proceed.

* If you want to set up the phone option as your sole authentication method, you can choose it
in “Step 1” – there is no need to install MS Authenticator on your mobile.

Microsoft Authenticator App

If you already have the MS Authenticator app downloaded and set up on your mobile, all you
need to do is add (+) the new account credentials you use for Siemens Energy and go directly
to Step 3.
Step 1 When you log in to the application, a Dialogue Box will be displayed inviting you to
use Microsoft Authenticator (see below). Click on “Next” to start configuring MFA
with the MS Authenticator App.

Step 2 You can start the MFA set-up on your computer. In parallel, download the MS
Authenticator App on your mobile and log in to the app with your usual
credentials.

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Manuals
Multi-Factor Authentication (MFA)

Step 3 With your mobile, scan the QR Code displayed on your computer screen to
connect the Authenticator App with your Device.

Phone Option
Step 4 If you instead want to choose the phone option as your MFA method, select the
option “I want to set up a different method”.

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Manuals
Multi-Factor Authentication (MFA)

Step 5 From the drop-down menu, select the “Phone” option as shown below.

Step 6 Input your relevant details on the next page:

Step 7 Based upon your selection (Text me a code / Call me), a code will be sent to you
via text message (SMS) or a call would be made to your device to approve the
registration; press the “#” key to confirm that you received the call.

Once you finish these steps, you have successfully completed the MFA Setup
and you can start using it!

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User Guide
Multi-Factor Authentication (MFA)

5. How to use MFA?


5.1. Using Microsoft Authenticator as your MFA method
When you log in to a Siemens Energy Application, a Dialogue Screen will appear with
some options on how to authenticate:
Option 1: Approve a request (Recommended)

On the login page of your computer, 2 You will be presented with a 2-digit
1 select the method “Approve a request number.
on my Microsoft Authenticator app”.

3 Go to the Microsoft Authenticator app on 4 You get an Approved status message


your mobile phone and enter the 2-digit showing the authentication was
number that is shown on the login page. completed.

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User Guide
Multi-Factor Authentication (MFA)

5. How to use MFA?


5. 1 Using Microsoft Authenticator as your MFA method

Option 2: Verification Code


You will be asked to enter the code
On the login page of your computer,
1 2 that will be displayed on Authenticator
select the method “Use a verification
App of your mobile.
code”.

Go to the Microsoft Authenticator app on On the login page, enter the


3 4
your mobile phone, select your account, verification code you received on your
and check the 6-digit number that is shown Microsoft Authenticator app.
in “One-time password code”.

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User Guide
Multi-Factor Authentication (MFA)

5. Using your Mobile Phone as the MFA method


Option 1: Text (SMS)

1 Select the method “Text +XX 2 On the login page, you will be asked to
XXXXXXXX”. This is an MFA push enter a code.
verification code sent by text message
(SMS) to your mobile phone.

In the Messages app on your mobile On the login page, enter the
3 4 verification code you received on your
device, you need to check the
verification code received from mobile phone.
Microsoft

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5. Using your Mobile Phone as the MFA method

Option 2: Phone Call

1 Select method “Call +XX 2 On the login page, you will be notified
XXXXXXXX”. This method allow you that you are being called.
to authenticate by an automated
phone call.

You will receive an automated call on


3 your phone. After successfully
answering the call, you need to press
the “#” button to authenticate yourself
in the Siemens Energy application.

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| Additional support

6. Where to find more information and get support

• If you have any questions or concerns with this process, please reach out to us
directly at [email protected].

• If you would like to check your security


settings and/or set up your mobile
phone by yourself, please click here
(Microsoft MySign-Ins).

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